{"id":1316,"date":"2022-08-30T16:20:32","date_gmt":"2022-08-30T07:20:32","guid":{"rendered":"https:\/\/callcenternavi.jp\/connenavi\/?post_type=news&#038;p=1316"},"modified":"2026-03-11T08:57:46","modified_gmt":"2026-03-10T23:57:46","slug":"%e3%82%b3%e3%83%bc%e3%83%ab%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc%e6%a5%ad%e7%95%8c%e3%81%ae%e4%bb%8a%e5%be%8c%e2%94%82%e3%81%aa%e3%81%8f%e3%81%aa%e3%82%8b%e6%a5%ad%e7%95%8c%ef%bc%9f%e5%b8%82%e5%a0%b4","status":"publish","type":"news","link":"https:\/\/callcenternavi.jp\/connenavi\/note\/1316\/","title":{"rendered":"\u3010\u6700\u65b0\u3011\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u754c\u306e\u4eca\u5f8c\u306f\u2502\u5e02\u5834\u306e\u5909\u5316\u3084\u8ab2\u984c\u30fb\u89e3\u6c7a\u7b56\u306b\u3064\u3044\u3066\u89e3\u8aac"},"content":{"rendered":"\n<p>2020\u5e74\u65b0\u578b\u30b3\u30ed\u30ca\u30a6\u30a3\u30eb\u30b9\u306e\u5927\u6d41\u884c\u306b\u3088\u3063\u3066\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5e02\u5834\u306f\u5927\u304d\u304f\u5909\u5316\u3057\u307e\u3057\u305f\u3002\u305d\u306e\u5909\u5316\u306f\u30d1\u30f3\u30c7\u30df\u30c3\u30af\u304c\u7d42\u606f\u3057\u305f\u4eca\u306a\u304a\u5f71\u97ff\u3092\u4e0e\u3048\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u30012023\u5e74\u306f\u300c\u751f\u6210AI\u300d\u306e\u767b\u5834\u306b\u3088\u308a\u3001\u65b0\u305f\u306a\u5909\u5316\u306e\u6ce2\u304c\u8d77\u3053\u308a\u3064\u3064\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3053\u3053\u6570\u5e74\u306b\u8d77\u304d\u305f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5909\u5316\u3092\u632f\u308a\u8fd4\u308a\u3001\u696d\u754c\u52d5\u5411\u3084\u8ab2\u984c\u3001\u89e3\u6c7a\u7b56\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u305f\u3044\u3068\u601d\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>\u25bc\u95a2\u9023\u8a18\u4e8b\u2502\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u6700\u65b0\u60c5\u5831\u3092\u77e5\u308a\u305f\u3044\u65b9\u306f\u3053\u3061\u3089\u3092\u3054\u89a7\u304f\u3060\u3055\u3044<\/strong><br>\u300c<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/6452\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30102025\u5e74\u3011\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\/CRM \u30c7\u30e2\uff06\u30b3\u30f3\u30d5\u30a1\u30ec\u30f3\u30b9 \u30a4\u30d9\u30f3\u30c8\u30ec\u30dd\u30fc\u30c8<\/a>\u300d<br>\u300c<a title=\"\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5002\/\" target=\"_blank\" rel=\"noopener\">\u30102024\u5e74\u3011\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\/CRM \u30c7\u30e2\uff06\u30b3\u30f3\u30d5\u30a1\u30ec\u30f3\u30b9 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class=\"cta_text\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u55b6\u306b\u8ab2\u984c\u306f\u3064\u304d\u3082\u306e\u3067\u3059\u3002\u300c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3001\u7ba1\u7406\u8005\u306e\u4eba\u6750\u63a1\u7528\u306b\u82e6\u6226\u3057\u3066\u3044\u308b\u300d\u300c\u65b0\u4eba\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u96e2\u8077\u7387\u3092\u4e0b\u3052\u305f\u3044\u300d\u300c\u5b89\u5b9a\u3057\u305f\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u3092\u5b9f\u73fe\u3057\u305f\u3044\u300d\u300c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u7acb\u3061\u4e0a\u3052\u305f\u3044\u304c\u30ce\u30a6\u30cf\u30a6\u304c\u7121\u3044\u300d\u3053\u306e\u3088\u3046\u306a\u304a\u60a9\u307f\u3092\u62b1\u3048\u308b\u65b9\u306f\u3001\u305c\u3072\u4e00\u5ea6\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u306b\u3054\u76f8\u8ac7\u304f\u3060\u3055\u3044\u3002\u304a\u5ba2\u69d8\u306e\u62b1\u3048\u308b\u8ab2\u984c\u306b\u5408\u308f\u305b\u305f\u30b5\u30fc\u30d3\u30b9\u306e\u3054\u63d0\u6848\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n 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class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/1316\/#%E3%81%BE%E3%81%A8%E3%82%81\" >\u307e\u3068\u3081<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%B3%E3%83%AD%E3%83%8A%E3%83%91%E3%83%B3%E3%83%87%E3%83%9F%E3%83%83%E3%82%AF%E3%81%AB%E3%82%88%E3%82%8A%E8%B5%B7%E3%81%93%E3%81%A3%E3%81%9F%E5%A4%89%E5%8C%96%E3%81%A8%E3%81%AF%EF%BC%9F\"><\/span>\u30b3\u30ed\u30ca\u30d1\u30f3\u30c7\u30df\u30c3\u30af\u306b\u3088\u308a\u8d77\u3053\u3063\u305f\u5909\u5316\u3068\u306f\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u307e\u305a\u3053\u3053\u6570\u5e74\u3067\u8d77\u304d\u305f\u6700\u3082\u5927\u304d\u306a\u5909\u5316\u306e\u4e00\u3064\u306b\u30b3\u30ed\u30ca\u30a6\u30a3\u30eb\u30b9\u306e\u5927\u6d41\u884c\u306b\u3088\u308b\u5909\u5316\u304c\u3042\u308a\u307e\u3059\u3002\u201d100\u5e74\u306b\u4e00\u5ea6\u306e\u5371\u6a5f\u201d\u3068\u3082\u8a00\u308f\u308c\u308b\u672a\u66fe\u6709\u306e\u4e8b\u614b\u306b\u3001\u300c\u3053\u306e\u5148\u6570\u5341\u5e74\u304b\u3051\u3066\u8d77\u3053\u308b\u3068\u8a00\u308f\u308c\u3066\u3044\u305f\u5909\u5316\u304c\u4e00\u6c17\u306b\u8d77\u3053\u3063\u305f\u300d\u3068\u3082\u8a00\u308f\u308c\u3066\u3044\u307e\u3059\u3002\u305d\u308c\u305e\u308c\u3069\u306e\u3088\u3046\u306a\u5909\u5316\u304c\u3042\u3063\u305f\u304b\u3092\u898b\u3066\u307f\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E5%9C%A8%E5%AE%85%E5%8C%96%E3%81%AE%E6%8E%A8%E9%80%B2\"><\/span>\u5728\u5b85\u5316\u306e\u63a8\u9032<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u5728\u5b85\u5316\u306b\u3064\u3044\u3066\u306f\u3001\u63a1\u7528\u306e\u512a\u4f4d\u6027\u306a\u3069\u304b\u3089\u30b3\u30ed\u30ca\u30d1\u30f3\u30c7\u30df\u30c3\u30af\u4ee5\u524d\u304b\u3089\u691c\u8a0e\u3055\u308c\u3066\u304d\u307e\u3057\u305f\u304c\u3001\u306a\u304b\u306a\u304b\u9032\u307e\u306a\u3044\u306e\u304c\u5b9f\u60c5\u3067\u3057\u305f\u3002\u3057\u304b\u3057\u3001\u30b3\u30ed\u30ca\u798d\u3067\u306f\u30bb\u30f3\u30bf\u30fc\u5185\u3067\u306e\u611f\u67d3\u3092\u907f\u3051\u308b\u305f\u3081\u3001\u591a\u304f\u306e\u30bb\u30f3\u30bf\u30fc\u3067\u5728\u5b85\u5316\u304c\u9032\u3081\u3089\u308c\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"582\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/12\/image-2-1024x582.png\" alt=\"\" class=\"wp-image-3269\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/12\/image-2-1024x582.png 1024w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/12\/image-2-300x171.png 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/12\/image-2-768x437.png 768w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/12\/image-2.png 1536w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>\u305d\u3057\u3066\u3001\u305d\u308c\u3089\u304c\u8d77\u3053\u3057\u305f\u5909\u5316\u306f\u4eca\u306a\u304a\u7d9a\u3044\u3066\u3044\u307e\u3059\u3002\u5b9f\u969b\u3001\u30b3\u30ed\u30ca\u30a6\u30a3\u30eb\u30b9\u7d42\u606f\u5f8c\u3082BCP\u5bfe\u7b56\u306e\u4e00\u74b0\u3068\u3057\u3066\u5728\u5b85\u52e4\u52d9\u3092\u7d9a\u3051\u308b\u4f01\u696d\u306f\u5f0a\u793e\u8abf\u3079\u306725.7%\u3068\u591a\u304f\u5b58\u5728\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E6%B1%82%E8%81%B7%E8%80%85%E3%81%8C%E6%B1%82%E3%82%81%E3%82%8B%E6%9D%A1%E4%BB%B6%E3%81%AE%E5%A4%89%E5%8C%96_%EF%BC%88%E6%99%82%E7%B5%A6%E3%82%88%E3%82%8A%E3%82%82%E5%83%8D%E3%81%8D%E6%96%B9%EF%BC%89\"><\/span>\u6c42\u8077\u8005\u304c\u6c42\u3081\u308b\u6761\u4ef6\u306e\u5909\u5316 \uff08\u6642\u7d66\u3088\u308a\u3082\u50cd\u304d\u65b9\uff09<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u4e00\u5ea6\u5728\u5b85\u52e4\u52d9\u304c\u53ef\u80fd\u3068\u5206\u304b\u3063\u305f\u3053\u3068\u3067\u3001\u6c42\u8077\u8005\u306e\u610f\u8b58\u306b\u3082\u5909\u5316\u304c\u8d77\u304d\u3066\u3044\u307e\u3059\u3002\u30b3\u30ed\u30ca\u6d41\u884c\u524d\u307e\u3067\u306f\u3001\u300c\u9ad8\u6642\u7d66\u300d\u300c\u52e4\u52d9\u5730\u300d\u306a\u3069\u306e\u5e0c\u671b\u6761\u4ef6\u3067\u306e\u691c\u7d22\u304c\u4e0a\u4f4d\u3067\u3057\u305f\u304c\u30012022\u5e746\u6708\u6642\u70b9\u3067\u306e\u691c\u7d22\u4e0a\u4f4d3\u4f4d\u4ee5\u5185\u306b\u300c\u5728\u5b85\u300d\u304c\u30e9\u30f3\u30af\u30a4\u30f3\u3057\u3066\u304a\u308a\u30012020\u5e74\u30b3\u30ed\u30ca\u304c\u6d41\u884c\u3057\u3066\u4ee5\u964d\u3001\u6025\u6fc0\u306b\u691c\u7d22\u9806\u4f4d\u3092\u4e0a\u3052\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"1200\" height=\"800\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/12\/1.webp\" alt=\"\" class=\"wp-image-3270\"\/><figcaption class=\"wp-element-caption\"><a title=\"\" href=\"https:\/\/discoverjapan-web.com\/article\/105981\" target=\"_blank\" rel=\"noopener\">\u3010\u51fa\u5178\uff1aDiscover Japan\u3011<\/a><\/figcaption><\/figure>\n<\/div>\n\n\n<p>\u5730\u65b9\u90fd\u5e02\u3078\u306e\u79fb\u4f4f\u304c\u5897\u3048\u308b\u306a\u3069\u30e9\u30a4\u30d5\u30b9\u30bf\u30a4\u30eb\u306b\u3082\u5909\u5316\u304c\u8d77\u304d\u3066\u304a\u308a\u3001\u5728\u5b85\u52e4\u52d9\u3092\u524d\u63d0\u306b\u3057\u3066\u3044\u308b\u6c42\u8077\u8005\u3082\u5897\u3048\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%83%8E%E3%83%B3%E3%83%9C%E3%82%A4%E3%82%B9%E3%83%81%E3%83%A3%E3%83%8D%E3%83%AB%E3%81%B8%E3%81%AE%E7%A7%BB%E8%A1%8C%E3%83%BB%E4%BA%BA%E3%81%AB%E3%82%88%E3%82%8B%E5%AF%BE%E5%BF%9C%E3%81%AE%E6%9C%89%E5%84%9F%E5%8C%96\"><\/span>\u30ce\u30f3\u30dc\u30a4\u30b9\u30c1\u30e3\u30cd\u30eb\u3078\u306e\u79fb\u884c\u30fb\u4eba\u306b\u3088\u308b\u5bfe\u5fdc\u306e\u6709\u511f\u5316<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u30b3\u30ed\u30ca\u798d\u3067\u306f\u3084\u3080\u306a\u304f\u5e97\u8217\u3067\u306e\u5bfe\u5fdc\u304c\u3067\u304d\u306a\u304b\u3063\u305f\u308a\u3001\u30bb\u30f3\u30bf\u30fc\u306e\u4eba\u54e1\u3092\u6e1b\u3089\u3059\u5fc5\u8981\u304c\u3042\u308a\u3001\u3053\u308c\u307e\u3067\u901a\u308a\u306e\u300c\u4eba\u306b\u3088\u308b\u5bfe\u5fdc\u300d\u304c\u96e3\u3057\u3044\u5c40\u9762\u304c\u5897\u3048\u307e\u3057\u305f\u3002\u305d\u3053\u3067\u3001\u591a\u304f\u306e\u4f01\u696d\u3067\u306fWEB\u30d5\u30a9\u30fc\u30e0\u3084chatbot\u306a\u3069\u3001\u3044\u308f\u3086\u308b\u30ce\u30f3\u30dc\u30a4\u30b9\u3068\u547c\u3070\u308c\u308b\u30c1\u30e3\u30cd\u30eb\u306e\u6d3b\u7528\u304c\u6025\u6fc0\u306b\u5897\u3048\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u4eba\u306b\u3088\u308b\u5bfe\u5fdc\u3092\u6709\u511f\u5316\u3059\u308b\u52d5\u304d\u3082\u51fa\u3066\u304d\u3066\u3044\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001NTT\u30c9\u30b3\u30e2\u3067\u306f2023\u5e7412\u67081\u65e5\u3088\u308a\u5951\u7d04\u5909\u66f4\u306a\u3069\u306e\u624b\u7d9a\u304d\u3092\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u5229\u7528\u3057\u3066\u884c\u3063\u305f\u5834\u5408\u306e\u4e8b\u52d9\u624b\u6570\u6599\u3092\u4e00\u5f8b\u7a0e\u8fbc\u307f3850\u5186\u306b\u5024\u4e0a\u3052\u3092<a href=\"https:\/\/www.docomo.ne.jp\/info\/news_release\/2023\/10\/26_01.html\" target=\"_blank\" rel=\"noopener\" title=\"\">\u767a\u8868<\/a>\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E7%94%9F%E6%88%90AI%E3%81%AB%E3%82%88%E3%82%8B%E5%A4%89%E5%8C%96%E3%81%AF\"><\/span>\u751f\u6210AI\u306b\u3088\u308b\u5909\u5316\u306f<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>2023\u5e74\u306f\u65e5\u672c\u3067\u3082\u300c\u751f\u6210AI\u300d\u5143\u5e74\u3068\u306a\u308a\u307e\u3057\u305f\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u754c\u3067\u3082\u5927\u304d\u306a\u8a71\u984c\u3068\u306a\u308a\u3001\u5c02\u9580\u8a8c\u3084\u30a4\u30d9\u30f3\u30c8\u7b49\u3067\u3082\u5927\u304d\u306a\u30c6\u30fc\u30de\u3068\u3057\u3066\u6271\u308f\u308c\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u307e\u3067\u3082\u65e5\u672c\u306b\u30ef\u30c8\u30bd\u30f3\u304c\u4e0a\u9678\u3057\u3066\u4ee5\u6765\u3001AI\u306e\u6d3b\u7528\u306f\u9032\u3093\u3067\u304d\u307e\u3057\u305f\u304c\u3001\u751f\u6210AI\u306e\u30d6\u30fc\u30e0\u306f\u305d\u308c\u3089\u3092\u3055\u3089\u306b\u52a0\u901f\u3059\u308b\u3082\u306e\u306b\u306a\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u3057\u304b\u3057\u306a\u304c\u3089\u73fe\u72b6\u751f\u6210AI\u304c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u754c\u306b\u3082\u305f\u3089\u3057\u3066\u3044\u308b\u5909\u5316\u306f\u9650\u5b9a\u7684\u306a\u3082\u306e\u3068\u8a00\u3048\u307e\u3059\u3002\u4ee5\u4e0b\u306f\u73fe\u72b6\u751f\u6210AI\u304c\u9069\u7528\u3055\u308c\u3066\u3044\u308b\u696d\u52d9\u3067\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"581\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/12\/iamge-1-1024x581.jpeg\" alt=\"\" class=\"wp-image-3271\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/12\/iamge-1-1024x581.jpeg 1024w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/12\/iamge-1-300x170.jpeg 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/12\/iamge-1-768x435.jpeg 768w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/12\/iamge-1.jpeg 1171w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>\u6765\u5e74\u4ee5\u964d\u3001\u3055\u3089\u306b\u5c0e\u5165\u304c\u9032\u3093\u3067\u3044\u304f\u3053\u3068\u306f\u7591\u3046\u4f59\u5730\u306f\u3042\u308a\u307e\u305b\u3093\u304c\u3001\u696d\u754c\u69cb\u9020\u3092\u5927\u304d\u304f\u5909\u5316\u3059\u308b\u306e\u306f\u3082\u3046\u5c11\u3057\u5148\u306b\u306a\u308a\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p>\u306a\u304a\u3001\u751f\u6210AI\u306e\u6700\u65b0\u4e8b\u4f8b\u3092\u77e5\u308a\u305f\u3044\u65b9\u306f\u3053\u3061\u3089\u306e\u8a18\u4e8b\u3082\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<br>\u300c<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/3062\/?utm_source=connenavi&amp;utm_medium=textlink&amp;utm_campaign=note&amp;utm_term=1316\" target=\"_blank\" rel=\"noopener\" title=\"\">\u3010\u6700\u65b0\u3011\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306e\u751f\u6210AI\u6d3b\u7528\u65b9\u6cd5\u3068\u5177\u4f53\u7684\u306a\u4e8b\u4f8b\u306e\u7d39\u4ecb<\/a>\u300d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E6%A5%AD%E7%95%8C%E3%81%AE%E5%8B%95%E5%90%91\"><\/span>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u754c\u306e\u52d5\u5411<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u30df\u30c3\u30af\u7d4c\u6e08\u7814\u7a76\u6240\u304c\u767a\u8868\u3057\u305f\u300cBPO\u7dcf\u5e02\u5834\u306e\u73fe\u72b6\u3068\u5c55\u671b 2023\u5e74\u5ea6\u7248\u300d\u306b\u3088\u308b\u3068\u30012023\u5e74\u306f\u305d\u308c\u307e\u3067\u7d9a\u3044\u3066\u304d\u305f\u30b3\u30ed\u30ca\u7279\u9700\u306e\u53cd\u52d5\u3082\u3042\u308a2.5%\u5897\u3068\u6210\u9577\u7387\u306f\u4f4e\u304f\u306a\u3063\u3066\u3044\u307e\u3059\u304c\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u754c\u306e\u5e02\u5834\u306f\uff11\u5146\u5186\u898f\u6a21\u3092\u7dad\u6301\u3057\u3001\u3086\u308b\u3084\u304b\u306b\u6210\u9577\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" width=\"700\" height=\"420\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/12\/2308_data01b.jpeg\" alt=\"\" class=\"wp-image-3272\" style=\"width:700px;height:auto\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/12\/2308_data01b.jpeg 700w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/12\/2308_data01b-300x180.jpeg 300w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/callcenter-japan.com\/magazine\/6533.html\" target=\"_blank\" rel=\"noopener\" title=\"\">\u3010\u753b\u50cf\u51fa\u5178\uff1a\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b8\u30e3\u30d1\u30f3\u3011<\/a><\/figcaption><\/figure>\n<\/div>\n\n\n<p>\u4eca\u5f8c\u306f\u5f15\u304d\u7d9a\u304d\u300c\u751f\u6210AI\u300d\u3068\u3044\u3046\u5927\u304d\u306a\u30c6\u30fc\u30de\u3092\u8ef8\u306b\u3001\u4eba\u6750\u4e0d\u8db3\u3084\u30c7\u30b8\u30bf\u30eb\u5316\u3092\u80cc\u666f\u3068\u3057\u305f\u30ce\u30f3\u30dc\u30a4\u30b9\u3078\u306e\u30b7\u30d5\u30c8\u304c\u9032\u3093\u3067\u3044\u304f\u3053\u3068\u304c\u4e88\u60f3\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u5b9f\u969b\u3001\u591a\u304f\u306eBPO\u4f01\u696d\u3067\u751f\u6210AI\u3092\u6d3b\u7528\u3057\u305f\u6b21\u4e16\u4ee3\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3078\u306e\u6311\u6226\u3092\u767a\u8868\u3057\u3066\u304a\u308a\u307e\u3059\u3002\u4eca\u5e74\u306f\u5404\u793e\u5b9f\u8a3c\u5b9f\u9a13\u306e\u6bb5\u968e\u3067\u3057\u305f\u304c\u3001\u6210\u679c\u306f\u51fa\u3064\u3064\u3042\u308a\u3001\u6765\u5e74\u306f\u3088\u308a\u672c\u683c\u7684\u306b\u793e\u4f1a\u5b9f\u88c5\u304c\u9032\u3080\u3053\u3068\u304c\u4e88\u60f3\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E3%81%AE%E4%BB%8A%E5%BE%8C%E3%81%AE%E8%AA%B2%E9%A1%8C\"><\/span>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u4eca\u5f8c\u306e\u8ab2\u984c<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u3053\u3053\u307e\u3067\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u8d77\u3053\u3063\u305f\u5909\u5316\u3068\u73fe\u5728\u306e\u52d5\u5411\u3092\u632f\u308a\u8fd4\u308a\u307e\u3057\u305f\u304c\u3001\u3053\u3053\u304b\u3089\u306f\u4eca\u5f8c\u306e\u8ab2\u984c\u306b\u3064\u3044\u3066\u6574\u7406\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"BCP%E5%AF%BE%E7%AD%96\"><\/span>BCP\u5bfe\u7b56<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u5143\u3005\u3001\u65e5\u672c\u306f\u5730\u9707\u3084\u53f0\u98a8\u306a\u3069\u306e\u81ea\u7136\u707d\u5bb3\u304c\u591a\u304f\u767a\u751f\u3059\u308b\u56fd\u3067\u3042\u308a\u3001\u6771\u65e5\u672c\u5927\u9707\u707d\u3092\u7d4c\u9a13\u3057\u3066\u304b\u3089\u306f\u3088\u308a\u4e00\u5c64BCP\u5bfe\u7b56\u3078\u306e\u610f\u8b58\u306f\u9ad8\u307e\u3063\u3066\u3044\u307e\u3057\u305f\u3002\u3057\u304b\u3057\u3001\u3053\u308c\u307e\u3067\u306e\u30bb\u30f3\u30bf\u30fc\u3092\u5206\u6563\u5316\u3057\u5730\u7406\u7684\u306a\u8ddd\u96e2\u306b\u3088\u3063\u3066BCP\u5bfe\u7b56\u3092\u884c\u3046\u3084\u308a\u65b9\u3067\u306f\u3001\u81ea\u7136\u707d\u5bb3\u306a\u3069\u5c40\u5730\u7684\u306a\u5371\u6a5f\u306b\u306f\u5bfe\u5fdc\u3067\u304d\u3066\u3082\u3001\u30b3\u30ed\u30ca\u30d1\u30f3\u30c7\u30df\u30c3\u30af\u306e\u3088\u3046\u306a\u5168\u5730\u57df\u3067\u306e\u540c\u6642\u591a\u767a\u7684\u306a\u5371\u6a5f\u3078\u306e\u5bfe\u7b56\u306f\u4e0d\u5341\u5206\u3067\u3042\u3063\u305f\u3053\u3068\u304c\u9732\u5448\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u4eca\u5f8c\u3001\u30b0\u30ed\u30fc\u30d0\u30eb\u5316\u304c\u3088\u308a\u4e00\u5c64\u9032\u307f\u4eba\u306e\u5f80\u6765\u304c\u5897\u3048\u308b\u3068\u3001\u4eca\u56de\u306e\u30b3\u30ed\u30ca\u30a6\u30a3\u30eb\u30b9\u306e\u3088\u3046\u306a\u30d1\u30f3\u30c7\u30df\u30c3\u30af\u304c\u983b\u767a\u3059\u308b\u306e\u3067\u306f\u306a\u3044\u304b\u3068\u8a00\u308f\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u25bcBCP\u5bfe\u7b56\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u66f8\u304b\u308c\u3066\u3044\u308b\u8a18\u4e8b\u306f\u3053\u3061\u3089<\/strong><br>\u300c<a title=\"\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/3043\/?utm_source=connenavi&amp;utm_medium=textlink&amp;utm_campaign=note&amp;utm_term=1316\" target=\"_blank\" rel=\"noopener\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u3092\u5b88\u308bBCP\u5bfe\u7b56\u3068\u306f\u2502\u5fc5\u9808\u306e\u77e5\u8b58\u3068\u30b9\u30c6\u30c3\u30d7\u306b\u3064\u3044\u3066\u89e3\u8aac<\/a>\u300d<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E6%8E%A1%E7%94%A8%E9%9B%A3%E3%81%AB%E3%82%88%E3%82%8B%E4%BA%BA%E6%9D%90%E4%B8%8D%E8%B6%B3\"><\/span>\u63a1\u7528\u96e3\u306b\u3088\u308b\u4eba\u6750\u4e0d\u8db3<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u5f15\u304d\u7d9a\u304d\u6ce2\u306f\u3042\u308b\u3082\u306e\u306e\u3001\u5168\u4f53\u306e\u5927\u304d\u306a\u6d41\u308c\u3068\u3057\u3066\u63a1\u7528\u96e3\u304c\u7d9a\u304f\u3053\u3068\u304c\u4e88\u6e2c\u3055\u308c\u307e\u3059\u3002\u3053\u308c\u306f\u751f\u7523\u5e74\u9f62\u4eba\u53e3\u306e\u6e1b\u5c11\u3068\u3044\u3046\u65e5\u672c\u5168\u4f53\u304c\u62b1\u3048\u308b\u5927\u304d\u306a\u8ab2\u984c\u306b\u8d77\u56e0\u3059\u308b\u305f\u3081\u3067\u3059\u3002\u4eba\u53e3\u306f\u6700\u3082\u4e88\u6e2c\u53ef\u80fd\u6027\u304c\u9ad8\u3044\u6307\u6a19\u306e\u4e00\u3064\u3067\u4eca\u5f8c\u6025\u901f\u306b\u6539\u5584\u3055\u308c\u308b\u3053\u3068\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p>\u52b4\u50cd\u4eba\u53e3\u4e0d\u8db3\u3078\u306e\u5bfe\u5fdc\u3068\u3057\u3066\u671f\u5f85\u3055\u308c\u308b\u5916\u56fd\u4eba\u52b4\u50cd\u8005\u306e\u53d7\u3051\u5165\u308c\u3082\u3001\u8a00\u8a9e\u306e\u58c1\u304c\u5927\u304d\u3044\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u306a\u304b\u306a\u304b\u52b9\u679c\u306e\u3042\u308b\u65bd\u7b56\u306b\u306f\u306a\u308a\u5f97\u306a\u3044\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"666\" height=\"423\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/12\/b2_1_09-1.png\" alt=\"\" class=\"wp-image-3273\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/12\/b2_1_09-1.png 666w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/12\/b2_1_09-1-300x191.png 300w\" sizes=\"(max-width: 666px) 100vw, 666px\" \/><figcaption class=\"wp-element-caption\"><a title=\"\" href=\"https:\/\/www.chusho.meti.go.jp\/pamflet\/hakusyo\/H30\/h30\/html\/b2_1_2_1.html\" target=\"_blank\" rel=\"noopener\">\u3010\u51fa\u5178\uff1a\u4e2d\u5c0f\u4f01\u696d\u5e81 HP\u3011<\/a><\/figcaption><\/figure>\n<\/div>\n\n\n<p>\u5b9f\u969b\u3001<a href=\"https:\/\/www.ric.co.jp\/ct-japan\/cch2021\/book.html\" target=\"_blank\" rel=\"noopener\" title=\"\">2021\u5e74\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u767d\u66f8<\/a>\u306e\u30c7\u30fc\u30bf\u306b\u3088\u308b\u3068\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u55b6\u8ab2\u984c\u306e\u3046\u3061\u300c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u63a1\u7528\u30fb\u80b2\u6210\u300d\u306f35.2%\u3000\u300cSV\u306e\u63a1\u7528\u30fb\u80b2\u6210\u300d\u306f40.8%\u3068\u306a\u308a\u3001\u5927\u91cf\u63a1\u7528\u304c\u5fc5\u8981\u306a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3060\u3051\u3067\u306a\u304f\u3001SV\u306e\u63a1\u7528\u3082\u96e3\u3057\u3044\u3053\u3068\u304c\u5206\u304b\u308a\u307e\u3059\u3002<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1024\" height=\"675\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2022\/08\/image-1024x675.jpg\" alt=\"\" class=\"wp-image-1404\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2022\/08\/image-1024x675.jpg 1024w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2022\/08\/image-300x198.jpg 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2022\/08\/image-768x506.jpg 768w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2022\/08\/image.jpg 1123w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><a title=\"\" href=\"https:\/\/www.ric.co.jp\/ct-japan\/cch2021\/book.html\" target=\"_blank\" rel=\"noopener\">\u3010\u51fa\u5178\uff1a\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u767d\u66f82021\/\u30ea\u30c3\u30af\u30c6\u30ec\u30b3\u30e0\u793e\u3011<\/a><\/figcaption><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%83%81%E3%83%A3%E3%83%8D%E3%83%AB%E3%81%AE%E5%A4%9A%E6%A7%98%E5%8C%96\"><\/span>\u30c1\u30e3\u30cd\u30eb\u306e\u591a\u69d8\u5316<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u4eba\u6750\u4e0d\u8db3\u3084\u30c7\u30b8\u30bf\u30eb\u5316\u306b\u4f34\u3044\u3001\u4f01\u696d\u5074\u3082\u3057\u304f\u306f\u30a8\u30f3\u30c9\u30e6\u30fc\u30b6\u30fc\u306e\u8981\u8acb\u306b\u3088\u308a\u3001\u3069\u3061\u3089\u306b\u3057\u3066\u3082\u30c1\u30e3\u30cd\u30eb\u624b\u6bb5\u306e\u591a\u69d8\u5316\u306f\u9032\u3080\u3067\u3057\u3087\u3046\u3002\u73fe\u5728\u3001\u591a\u304f\u306e\u4eba\u306f\u308f\u304b\u3089\u306a\u3044\u3053\u3068\u304c\u3042\u308b\u3068\u307e\u305a\u300cWEB\u691c\u7d22\u300d\u3092\u884c\u3044\u3001\u81ea\u5df1\u89e3\u6c7a\u3092\u56f3\u308d\u3046\u3068\u3057\u307e\u3059\u3002\u305d\u306e\u904e\u7a0b\u3067\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u3092\u7528\u610f\u3057\u3001\u81ea\u5df1\u89e3\u6c7a\u3092\u4fc3\u3059\u3053\u3068\u306f\u30a8\u30f3\u30c9\u30e6\u30fc\u30b6\u30fc\u306e\u5229\u4fbf\u6027\u3092\u4e0a\u3052\u308b\u3053\u3068\u3060\u3051\u3067\u306a\u304f\u3001\u4f01\u696d\u5074\u304b\u3089\u898b\u3066\u3082\u547c\u91cf\u306e\u6291\u5236\u306b\u3082\u7e4b\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3057\u304b\u3057\u3001\u305f\u3060\u95c7\u96f2\u306b\u30c1\u30e3\u30cd\u30eb\u3092\u591a\u69d8\u5316\u3057\u3066\u3082\u3001\u304b\u3048\u3063\u3066\u30a8\u30f3\u30c9\u30e6\u30fc\u30b6\u30fc\u306e\u5229\u4fbf\u6027\u3092\u4e0b\u3052\u308b\u3060\u3051\u306b\u306a\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u30a8\u30f3\u30c9\u30e6\u30fc\u30b6\u30fc\u304c\u6c42\u3081\u3066\u3044\u308b\u306e\u306f\u300c\u4fbf\u5229\u3001\u5bb9\u6613\u306b\u300d\u89e3\u6c7a\u3067\u304d\u308b\u3053\u3068\u3092\u671b\u3093\u3067\u304a\u308a\u3001\u81ea\u5df1\u89e3\u6c7a\u306e\u305f\u3081\u306b\u8a2d\u7f6e\u3057\u305f\u30c1\u30e3\u30cd\u30eb\u306e\u4e00\u6b21\u89e3\u6c7a\u7387\u304c\u4f4e\u3044\u5834\u5408\u3001\u591a\u69d8\u306a\u30c1\u30e3\u30cd\u30eb\u306f\u304b\u3048\u3063\u3066\u8907\u96d1\u306b\u306a\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u305d\u3057\u3066\u3001\u4e00\u5ea6\u4f7f\u3044\u3065\u3089\u3044\u3068\u601d\u3063\u305f\u9867\u5ba2\u306f\u30b5\u30fc\u30d3\u30b9\u304b\u3089\u96e2\u308c\u308b\u53ef\u80fd\u6027\u3082\u3042\u308a\u3048\u308b\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E9%81%8B%E5%96%B6%E3%81%AE%E8%AA%B2%E9%A1%8C%E8%A7%A3%E6%B1%BA%E7%AD%96\"><\/span>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u306e\u8ab2\u984c\u89e3\u6c7a\u7b56<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u4eca\u5f8c\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u3092\u3059\u308b\u306b\u3042\u305f\u308a\u3069\u306e\u3088\u3046\u306a\u65bd\u7b56\u3092\u691c\u8a0e\u3057\u3066\u3044\u3051\u3070\u3088\u3044\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%A2%E3%82%A6%E3%83%88%E3%82%BD%E3%83%BC%E3%82%B7%E3%83%B3%E3%82%B0\"><\/span>\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u4e00\u3064\u306b\u81ea\u793e\u30ea\u30bd\u30fc\u30b9\u3060\u3051\u3067\u5b8c\u7d50\u3059\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u5916\u90e8\u30ea\u30bd\u30fc\u30b9\u3092\u3046\u307e\u304f\u6d3b\u7528\u3059\u308b\u3068\u3044\u3046\u65b9\u6cd5\u304c\u3042\u308a\u307e\u3059\u3002\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u306f\u3046\u307e\u304f\u6d3b\u7528\u3059\u308c\u3070\u3001BCP\u5bfe\u7b56\u3001\u63a1\u7528\u96e3\u306b\u3088\u308b\u4eba\u6750\u4e0d\u8db3\u3001\u30c1\u30e3\u30cd\u30eb\u306e\u591a\u69d8\u5316\u3082\u5bfe\u5fdc\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>BPO\u304c\u767a\u9054\u3057\u3066\u3044\u308b\u30a2\u30e1\u30ea\u30ab\u306a\u3069\u3067\u306f\u30ce\u30f3\u30b3\u30a2\u696d\u52d9\u306f\u5916\u90e8\u30ea\u30bd\u30fc\u30b9\u306b\u5168\u3066\u59d4\u8a17\u3057\u3001\u81ea\u793e\u306f\u7af6\u4e89\u512a\u4f4d\u6027\u306e\u6e90\u6cc9\u3068\u306a\u308b\u30b3\u30a2\u696d\u52d9\u306b\u30ea\u30bd\u30fc\u30b9\u3092\u96c6\u4e2d\u3055\u305b\u308b\u3068\u3044\u3063\u305f\u6226\u7565\u3092\u3068\u308b\u4f01\u696d\u304c\u591a\u3044\u3067\u3059\u3002\u65e5\u672c\u3067\u3082\u6bd4\u8f03\u7684\u82e5\u3044\u4f01\u696d\u3067\u306f\u305d\u306e\u3088\u3046\u306a\u6226\u7565\u3092\u63a1\u7528\u3059\u308b\u4f01\u696d\u3082\u5897\u3048\u3066\u304d\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3082\u3061\u308d\u3093\u3001\u30b5\u30fc\u30d3\u30b9\u5185\u5bb9\u306b\u3088\u3063\u3066\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u304c\u5927\u304d\u306a\u610f\u5473\u3092\u6301\u3061\u3001\u5185\u88fd\u3067\u3084\u308b\u3079\u304d\u4f01\u696d\u3082\u3042\u308b\u3068\u601d\u3044\u307e\u3059\u3002\u307e\u305a\u306f\u81ea\u793e\u306e\u30ab\u30b9\u30bf\u30de\u30b5\u30dd\u30fc\u30c8\u304c\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u306b\u5411\u3044\u3066\u3044\u308b\u306e\u304b\u5426\u304b\u3092\u898b\u6975\u3081\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>\u25bc\u53c2\u8003\u8a18\u4e8b\u306f\u3053\u3061\u3089<\/strong><br>\u300c<a title=\"\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/1270\/?utm_source=connenavi&amp;utm_medium=textlink&amp;utm_campaign=form&amp;utm_term=1316\" target=\"_blank\" rel=\"noopener\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u4ee3\u884c10\u793e\uff5c\u30e1\u30ea\u30c3\u30c8\u3068\u30c7\u30e1\u30ea\u30c3\u30c8\u30fb\u4ee3\u884c\u4f1a\u793e\u9078\u5b9a\u30dd\u30a4\u30f3\u30c8\u3092\u89e3\u8aac<\/a>\u300d<\/p>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E3%81%AE%E5%9C%A8%E5%AE%85%E5%8C%96\"><\/span>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5728\u5b85\u5316<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u30d5\u30ea\u30fc\u30ef\u30fc\u30c9\u30e9\u30f3\u30ad\u30f3\u30b0\u4e0a\u4f4d\u306b\u300c\u5728\u5b85\u300d\u304c\u30c8\u30ec\u30f3\u30c9\u5165\u308a\u3057\u3066\u3044\u308b\u3053\u3068\u304b\u3089\u3082\u5206\u304b\u308b\u901a\u308a\u3001\u50cd\u304d\u65b9\u306e\u5909\u5316\u3092\u6c42\u3081\u308b\u6c42\u8077\u8005\u304c\u5897\u52a0\u3057\u3066\u304a\u308a\u307e\u3059\u3002\u4f01\u696d\u3082\u5e02\u5834\u306e\u5909\u5316\u306b\u9069\u5fdc\u3057\u3066\u3044\u304f\u3053\u3068\u3067\u6c42\u8077\u8005\u3092\u78ba\u4fdd\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3068\u306a\u308b\u3067\u3057\u3087\u3046\u3002\u3068\u306f\u3044\u3048\u5728\u5b85\u5316\u306e\u30cf\u30fc\u30c9\u30eb\u306f\u4f4e\u3044\u3068\u306f\u8a00\u3048\u306a\u3044\u305f\u3081\u3001\u5728\u5b85\u652f\u63f4\u4f1a\u793e\u306b\u307e\u305a\u306f\u76f8\u8ac7\u3059\u308b\u3068\u3088\u3044\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>\u25bc\u5728\u5b85\u5316\u306b\u95a2\u3059\u308b\u8a18\u4e8b\u306f\u3053\u3061\u3089<\/strong><br>\u300c<a title=\"\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/2301\/?utm_source=connenavi&amp;utm_medium=textlink&amp;utm_campaign=note&amp;utm_term=1316\" target=\"_blank\" rel=\"noopener\">\u3010\u6cd5\u4eba\u5411\u3051\u3011\u4eca\u77e5\u3063\u3066\u304a\u304f\u3079\u304d\u6700\u65b0\u306e\u5728\u5b85\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u89e3\u8aac\u2502\u73fe\u5728\u5730\u3068\u4eca\u5f8c\u306e\u5c55\u671b<\/a>\u300d<\/p>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%81%BE%E3%81%A8%E3%82%81\"><\/span><strong>\u307e\u3068\u3081<\/strong><span 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