{"id":1970,"date":"2022-12-26T15:55:40","date_gmt":"2022-12-26T06:55:40","guid":{"rendered":"https:\/\/callcenternavi.jp\/connenavi\/?post_type=news&#038;p=1970"},"modified":"2025-01-28T16:22:22","modified_gmt":"2025-01-28T07:22:22","slug":"%e3%83%81%e3%83%a3%e3%83%83%e3%83%88%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc%e3%81%a7%e4%bd%bf%e3%81%88%e3%82%8bkpi%e3%82%92%e3%82%8f%e3%81%8b%e3%82%8a%e3%82%84%e3%81%99%e3%81%8f%e8%a7%a3%e8%aa%ac","status":"publish","type":"news","link":"https:\/\/callcenternavi.jp\/connenavi\/note\/1970\/","title":{"rendered":"\u30c1\u30e3\u30c3\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u4f7f\u3048\u308bKPI\u4e00\u89a7\u2502\u6982\u8981\u3084\u8a08\u7b97\u65b9\u6cd5\u3092\u89e3\u8aac"},"content":{"rendered":"\n<p>\u5e74\u3005\u3001\u30c1\u30e3\u30c3\u30c8\u5bfe\u5fdc\u306b\u53d6\u308a\u7d44\u3080\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u304c\u5897\u3048\u3066\u3044\u307e\u3059\u3002\u30c1\u30e3\u30c3\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3068\u904b\u55b6\u65b9\u6cd5\u3084\u6027\u8cea\u304c\u5927\u304d\u304f\u7570\u306a\u308b\u305f\u3081\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u6d3b\u7528\u3055\u308c\u3066\u304d\u305f\u5f93\u6765\u306eKPI\u3092\u305d\u306e\u307e\u307e\u4f7f\u3046\u306e\u306f\u96e3\u3057\u304f\u3001\u30c1\u30e3\u30c3\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u3042\u3063\u305fKPI\u3092\u8a2d\u8a08\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u30c1\u30e3\u30c3\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u5fc5\u8981\u306aKPI\u306e\u6982\u8981\u3084\u8a08\u7b97\u65b9\u6cd5\u3092\u4e00\u89a7\u306b\u3057\u3066\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"has-text-align-center\"><a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/241\/?utm_source=connenavi&amp;utm_medium=textlink&amp;utm_campaign=note&amp;utm_term=1970\" target=\"_blank\" rel=\"noopener\" title=\"\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eKPI\u4e00\u89a7\u306b\u3064\u3044\u3066\u77e5\u308a\u305f\u3044\u65b9\u306f\u3053\u3061\u3089\u3082\u30c1\u30a7\u30c3\u30af<\/a><\/p>\n\n\n\n<div class=\"cta_area\">  <p class=\"cta_ttl\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u95a2\u3059\u308b\u304a\u60a9\u307f\u306f\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u3078\uff01<\/p>\n  <p class=\"cta_text\">\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u4eba\u6750\u306e\u63a1\u7528\u304c\u306a\u304b\u306a\u304b\u3046\u307e\u304f\u3044\u304b\u306a\u3044\u300d\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u306b\u3064\u3044\u3066\u8ab2\u984c\u304c\u3042\u308b\u300d\u300c\u96e2\u8077\u7387\u304c\u9ad8\u304f\u3066\u56f0\u3063\u3066\u3044\u308b\u300d\u300c\u751f\u7523\u6027\u3092\u4e0a\u3052\u305f\u3044\u300d\u3068\u304a\u60a9\u307f\u3092\u304a\u6301\u3061\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u304b\uff1f\u307e\u305a\u306f\u304a\u6c17\u8efd\u306b\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u306b\u3054\u76f8\u8ac7\u304f\u3060\u3055\u3044\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u696d\u754c\u3092\u4e2d\u5fc3\u306b25\u5e74\u4ee5\u4e0a\u306e\u5b9f\u7e3e\u3068\u30ce\u30a6\u30cf\u30a6\u304c\u3042\u308a\u3001\u304a\u5ba2\u69d8\u306b\u5bc4\u308a\u6dfb\u3063\u305f\u6700\u9069\u306a\u30b5\u30fc\u30d3\u30b9\u306e\u3054\u63d0\u6848\u304c\u53ef\u80fd\u3067\u3059\u3002\u4e0b\u8a18\u3088\u308a\u5f0a\u793e\u306e\u8a73\u3057\u3044\u60c5\u5831\u3092\u3054\u78ba\u8a8d\u3044\u305f\u3060\u3051\u307e\u3059\u3002<\/p>\n  <p class=\"cta_btn\">\n    <a href=\"https:\/\/willof-work.co.jp\/corp\/service\/officework\/?utm_source=connenavi&#038;utm_medium=button&#038;utm_campaign=coservice&#038;utm_term=1970_1\" target=\"_blank\" rel=\"noopener\">\u30a6\u30a3\u30eb\u30aa\u30d6\u306e\u30b5\u30fc\u30d3\u30b9\u7d39\u4ecb\u306f\u3053\u3061\u3089<\/a>\n  <\/p>\n<\/div>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-transparent ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">TOPICS<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/1970\/#%E3%82%AB%E3%82%B9%E3%82%BF%E3%83%9E%E3%83%BC%E3%82%B5%E3%83%9D%E3%83%BC%E3%83%88%E3%81%A7%E3%83%81%E3%83%A3%E3%83%83%E3%83%88%E5%AF%BE%E5%BF%9C%E3%81%8C%E5%A2%97%E5%8A%A0%E3%81%97%E3%81%A6%E3%81%84%E3%82%8B%E7%90%86%E7%94%B1\" >\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3067\u30c1\u30e3\u30c3\u30c8\u5bfe\u5fdc\u304c\u5897\u52a0\u3057\u3066\u3044\u308b\u7406\u7531<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/1970\/#%E5%BE%93%E6%9D%A5%E3%81%AE%E9%81%8B%E7%94%A8%E6%96%B9%E6%B3%95%E3%82%92%E6%B4%BB%E7%94%A8%E3%81%A7%E3%81%8D%E3%82%8B%E3%81%8B\" >\u5f93\u6765\u306e\u904b\u7528\u65b9\u6cd5\u3092\u6d3b\u7528\u3067\u304d\u308b\u304b<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/1970\/#%E3%83%81%E3%83%A3%E3%83%83%E3%83%88%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E3%81%A7%E5%88%A9%E7%94%A8%E3%81%95%E3%82%8C%E3%82%8B%E4%BB%A3%E8%A1%A8%E7%9A%84%E3%81%AAKPI%E3%81%AE%E4%B8%80%E8%A6%A7\" >\u30c1\u30e3\u30c3\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u5229\u7528\u3055\u308c\u308b\u4ee3\u8868\u7684\u306aKPI\u306e\u4e00\u89a7<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/1970\/#%E5%93%81%E8%B3%AA%E3%81%AB%E9%96%A2%E3%81%99%E3%82%8BKPI\" >\u54c1\u8cea\u306b\u95a2\u3059\u308bKPI<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/1970\/#%E9%A1%A7%E5%AE%A2%E6%BA%80%E8%B6%B3%E5%BA%A6\" >\u9867\u5ba2\u6e80\u8db3\u5ea6<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/1970\/#MCS\" >MCS<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/1970\/#%E6%8E%A5%E7%B6%9A%E5%93%81%E8%B3%AA%EF%BC%88%E5%BF%9C%E5%AF%BE%E3%81%BE%E3%81%A7%E3%81%AE%E6%99%82%E9%96%93%EF%BC%89\" >\u63a5\u7d9a\u54c1\u8cea\uff08\u5fdc\u5bfe\u307e\u3067\u306e\u6642\u9593\uff09<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/1970\/#%E4%B8%AD%E6%96%AD%E7%8E%87\" >\u4e2d\u65ad\u7387<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/1970\/#%E5%8A%B9%E7%8E%87%E3%81%AB%E9%96%A2%E3%81%99%E3%82%8BKPI\" >\u52b9\u7387\u306b\u95a2\u3059\u308bKPI<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/1970\/#CCpLH\" >CCpLH<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/1970\/#%E5%AF%BE%E5%BF%9C%E4%BB%B6%E6%95%B0\" >\u5bfe\u5fdc\u4ef6\u6570<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/1970\/#%E5%AE%8C%E4%BA%86%E7%8E%87\" >\u5b8c\u4e86\u7387<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/1970\/#%E5%88%A9%E7%94%A8%E7%8E%87\" >\u5229\u7528\u7387<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/1970\/#%E5%90%8C%E6%99%82%E6%8E%A5%E7%B6%9A%E6%95%B0\" >\u540c\u6642\u63a5\u7d9a\u6570<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/1970\/#%E3%81%BE%E3%81%A8%E3%82%81\" >\u307e\u3068\u3081<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%AB%E3%82%B9%E3%82%BF%E3%83%9E%E3%83%BC%E3%82%B5%E3%83%9D%E3%83%BC%E3%83%88%E3%81%A7%E3%83%81%E3%83%A3%E3%83%83%E3%83%88%E5%AF%BE%E5%BF%9C%E3%81%8C%E5%A2%97%E5%8A%A0%E3%81%97%E3%81%A6%E3%81%84%E3%82%8B%E7%90%86%E7%94%B1\"><\/span>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3067\u30c1\u30e3\u30c3\u30c8\u5bfe\u5fdc\u304c\u5897\u52a0\u3057\u3066\u3044\u308b\u7406\u7531<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u30b9\u30de\u30fc\u30c8\u30d5\u30a9\u30f3\u3084\u30bf\u30d6\u30ec\u30c3\u30c8\u306a\u3069\u304c\u666e\u53ca\u3057\u305f\u3053\u3068\u3067\u3001LINE\u306b\u4ee3\u8868\u3055\u308c\u308b\u3088\u3046\u306a\u30c6\u30ad\u30b9\u30c8\u30d9\u30fc\u30b9\u306e\u30c1\u30e3\u30c3\u30c8\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u304c\u4e00\u6c17\u306b\u5e83\u307e\u308a\u307e\u3057\u305f\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3067\u3082\u3001\u5f93\u6765\u306e\u96fb\u8a71\u3084\u30e1\u30fc\u30eb\u3060\u3051\u3067\u306a\u304f\u3001\u30c6\u30ad\u30b9\u30c8\u30d9\u30fc\u30b9\u306e\u30c1\u30e3\u30c3\u30c8\u5bfe\u5fdc\u3092\u884c\u3046\u4f01\u696d\u304c\u5897\u3048\u3066\u3044\u307e\u3059\u3002\u9867\u5ba2\u306f\u5c02\u7528\u30a2\u30d7\u30ea\u3084\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u304b\u3089\u7c21\u5358\u306b\u30c1\u30e3\u30c3\u30c8\u5bfe\u5fdc\u3092\u53d7\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u9867\u5ba2\u306e\u5229\u4fbf\u6027\u306e\u89b3\u70b9\u304b\u3089\u3082\u9700\u8981\u304c\u9ad8\u307e\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30c1\u30e3\u30c3\u30c8\u5bfe\u5fdc\u306f\u5f93\u6765\u306e\u30c1\u30e3\u30cd\u30eb\u306e\u5f31\u70b9\u3092\u88dc\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u9577\u3089\u304f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u5bfe\u5fdc\u306e\u30e1\u30a4\u30f3\u30c1\u30e3\u30cd\u30eb\u306f\u96fb\u8a71\u5bfe\u5fdc\u3067\u3057\u305f\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u96fb\u8a71\u5bfe\u5fdc\u306f\u73fe\u5728\u3067\u3082\u512a\u308c\u305f\u30c1\u30e3\u30cd\u30eb\u3067\u3042\u308b\u3053\u3068\u306f\u9593\u9055\u3044\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p>\u3057\u304b\u3057\u306a\u304c\u3089\u3001\u96fb\u8a71\u306f1\u5bfe1\u3067\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u304c\u5fc5\u8981\u306a\u305f\u3081\u3001\u9867\u5ba2\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u3069\u306e\u3088\u3046\u306b\u52b9\u7387\u7684\u306b\u51e6\u7406\u3059\u308b\u304b\u3068\u3044\u3046\u554f\u984c\u3092\u62b1\u3048\u3066\u3044\u307e\u3059\u3002<br>\u307e\u305f\u3001\u826f\u304f\u3082\u60aa\u304f\u3082\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u4f1a\u8a71\u30b9\u30ad\u30eb\u306b\u3088\u3063\u3066\u54c1\u8cea\u306b\u5927\u304d\u306a\u3070\u3089\u3064\u304d\u304c\u751f\u3058\u307e\u3059\u3002\u6642\u306b\u58f0\u306e\u5370\u8c61\u306f\u4f1a\u8a71\u306e\u5185\u5bb9\u4ee5\u4e0a\u306b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306b\u5f71\u97ff\u3092\u53ca\u307c\u3059\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u512a\u308c\u305f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u63a1\u7528\u3084\u6559\u80b2\u306f\u5e38\u306b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304c\u62b1\u3048\u308b\u8ab2\u984c\u306e\u4e00\u3064\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u5bfe\u3057\u3066\u3001\u30c1\u30e3\u30c3\u30c8\u5bfe\u5fdc\u306f\u8907\u6570\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u540c\u6642\u306b\u51e6\u7406\u3067\u304d\u308b\u305f\u3081\u3001\u3088\u308a\u591a\u304f\u306e\u9867\u5ba2\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u52b9\u7387\u7684\u306b\u51e6\u7406\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3068\u3044\u3046\u5229\u70b9\u304c\u3042\u308a\u307e\u3059\u3002\u8af8\u8aac\u3042\u308a\u307e\u3059\u304c\u3001\u4e00\u822c\u7684\u306b\u306f1\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3042\u305f\u308a\u540c\u6642\u306b3\u4ef6\u307b\u3069\u306e\u51e6\u7406\u304c\u53ef\u80fd\u3068\u8a00\u308f\u308c\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u3001\u30c6\u30ad\u30b9\u30c8\u30d9\u30fc\u30b9\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306f\u96fb\u8a71\u5bfe\u5fdc\u306b\u6bd4\u3079\u308b\u3068\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3054\u3068\u306e\u5bfe\u5fdc\u54c1\u8cea\u306e\u3070\u3089\u3064\u304d\u3092\u6291\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E5%BE%93%E6%9D%A5%E3%81%AE%E9%81%8B%E7%94%A8%E6%96%B9%E6%B3%95%E3%82%92%E6%B4%BB%E7%94%A8%E3%81%A7%E3%81%8D%E3%82%8B%E3%81%8B\"><\/span>\u5f93\u6765\u306e\u904b\u7528\u65b9\u6cd5\u3092\u6d3b\u7528\u3067\u304d\u308b\u304b<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u591a\u304f\u306eKPI\u3092\u8a2d\u5b9a\u3057\u3001\u52b9\u7387\u3084\u54c1\u8cea\u3092\u5411\u4e0a\u3059\u308b\u305f\u3081\u306e\u904b\u55b6\u304c\u884c\u308f\u308c\u3066\u3044\u307e\u3059\u3002<br>\uff08\u904e\u53bb\u306e\u8a18\u4e8b\u3092\u53c2\u7167\uff1a<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/241\/?utm_source=connenavi&amp;utm_medium=textlink&amp;utm_campaign=note&amp;utm_term=1970\" target=\"_blank\" rel=\"noopener\" title=\"\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u306eKPI\u3092\u308f\u304b\u308a\u3084\u3059\u304f\u89e3\u8aac | \u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u7de8<\/a>\uff09<\/p>\n\n\n\n<p>\u9577\u5e74\u3001\u591a\u304f\u306eKPI\u3092\u6271\u3044\u306a\u304c\u3089\u6539\u5584\u3092\u7e70\u308a\u8fd4\u3057\u3066\u304d\u305f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306fKPI\u3092\u30c8\u30e9\u30c3\u30ad\u30f3\u30b0\u3057\u3001\u5206\u6790\u3059\u308b\u30ce\u30a6\u30cf\u30a6\u304c\u3042\u308a\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u73fe\u5728\u904b\u55b6\u3055\u308c\u3066\u3044\u308bKPI\u306e\u591a\u304f\u306f\u96fb\u8a71\u5bfe\u5fdc\u3092\u524d\u63d0\u3068\u3057\u305f\u3082\u306e\u304c\u591a\u304f\u3001\u30c1\u30e3\u30c3\u30c8\u5bfe\u5fdc\u3067\u306f\u305d\u306e\u307e\u307e\u4f7f\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p>\u4f8b\u3048\u3070\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\uff11\u901a\u8a71\u3042\u305f\u308a\u306e\u5e73\u5747\u51e6\u7406\u6642\u9593\u304c\u4ee3\u8868\u7684\u306aKPI\u3068\u3057\u3066\u3042\u308a\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u30c1\u30e3\u30c3\u30c8\u3067\u306f\u30e6\u30fc\u30b6\u30fc\u5074\u304c\u9014\u4e2d\u96e2\u8131\u3001\u518d\u958b\u304c\u53ef\u80fd\u306a\u3053\u3068\u304b\u3089\u5e73\u5747\u51e6\u7406\u6642\u9593\u304c\u52b9\u7387\u6027\u3092\u6e2c\u308b\u4e0a\u3067\u9069\u5207\u306aKPI\u3068\u306f\u3044\u3048\u307e\u305b\u3093\u3002\u5f93\u6765\u306eKPI\u3092\u305d\u306e\u307e\u307e\u9069\u7528\u3059\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u30c1\u30e3\u30c3\u30c8\u5bfe\u5fdc\u306e\u7279\u5fb4\u306b\u5408\u308f\u305b\u305f\u6700\u9069\u306aKPI\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%83%81%E3%83%A3%E3%83%83%E3%83%88%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E3%81%A7%E5%88%A9%E7%94%A8%E3%81%95%E3%82%8C%E3%82%8B%E4%BB%A3%E8%A1%A8%E7%9A%84%E3%81%AAKPI%E3%81%AE%E4%B8%80%E8%A6%A7\"><\/span>\u30c1\u30e3\u30c3\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u5229\u7528\u3055\u308c\u308b\u4ee3\u8868\u7684\u306aKPI\u306e\u4e00\u89a7<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u30c1\u30e3\u30c3\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u6d3b\u7528\u3055\u308c\u3066\u3044\u308b\u4ee3\u8868\u7684\u306aKPI\u306e\u6982\u8981\u3068\u7b97\u51fa\u65b9\u6cd5\u3092\u307e\u3068\u3081\u307e\u3057\u305f\u3002<\/p>\n\n\n<table style=\"border-collapse: collapse; width: 100%; height: 276px;\">\n<tbody>\n<tr style=\"height: 23px;\">\n<td style=\"width: 31.3095%; height: 23px; background-color: #31529c;\">\n<p><strong><span style=\"color: #ffffff;\">KPI\u9805\u76ee<\/span><\/strong><\/p>\n<\/td>\n<td style=\"width: 35.3571%; height: 23px; background-color: #31529c;\"><strong><span style=\"color: #ffffff;\">\u6982\u8981<\/span><\/strong><\/td>\n<td style=\"width: 33.3333%; height: 23px; background-color: #31529c;\"><strong><span style=\"color: #ffffff;\">\u7b97\u51fa\u65b9\u6cd5<\/span><\/strong><\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 99.9999%; height: 23px; background-color: #d3dcf5;\" colspan=\"3\">\n<p><strong>\u25c6\u54c1\u8cea\u306b\u95a2\u3059\u308bKPI<\/strong><\/p>\n<\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 31.3095%; height: 23px; background-color: #fafafa;\"><strong>\u9867\u5ba2\u6e80\u8db3\u5ea6<\/strong><\/td>\n<td style=\"width: 35.3571%; height: 23px;\">\n<p>\u30c1\u30e3\u30c3\u30c8\u5bfe\u5fdc\u306b\u95a2\u3059\u308b\u9867\u5ba2\u6e80\u8db3\u5ea6<\/p>\n<\/td>\n<td style=\"width: 33.3333%; height: 23px;\">\n<p>\u300c\u6e80\u8db3\u300d\u3068\u56de\u7b54\u3057\u305f\u6570<br \/>\u00f7 \u56de\u7b54\u6570<\/p>\n<\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 31.3095%; height: 23px; background-color: #fafafa;\">\n<p><strong>MCS<\/strong><br \/><strong>(Meaningful Connection Score)<\/strong><\/p>\n<\/td>\n<td style=\"width: 35.3571%; height: 23px;\">\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u3092\u7dcf\u5408\u7684\u306b\u8a55\u4fa1\u30fb\u6e2c\u5b9a\u3057\u305f\u6307\u6a19<\/td>\n<td style=\"width: 33.3333%; height: 23px;\">\n<p>\u30e1\u30c3\u30bb\u30fc\u30b8\u3067\u8868\u73fe\u3055\u308c\u305f\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\uff08\u30dd\u30b8\u30c6\u30a3\u30d6\u3001\u30cb\u30e5\u30fc\u30c8\u30e9\u30eb\u3001\u30cd\u30ac\u30c6\u30a3\u30d6\uff09\u306b\u5fdc\u3058\u3066\u30b9\u30b3\u30a2\u3092\u7b97\u51fa<\/p>\n<\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 31.3095%; height: 23px; background-color: #fafafa;\"><strong>\u63a5\u7d9a\u54c1\u8cea\uff08\u5fdc\u5bfe\u307e\u3067\u306e\u6642\u9593\uff09<\/strong><\/td>\n<td style=\"width: 35.3571%; height: 23px;\">\n<p>\u8981\u6c42\u304c\u3042\u3063\u3066\u304b\u3089\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u5fdc\u7b54\u3059\u308b\u307e\u3067\u306e\u5e73\u5747\u6642\u9593<\/p>\n<\/td>\n<td style=\"width: 33.3333%; height: 23px;\">\u5408\u8a08\u5fdc\u7b54\u6642\u9593 <br \/>\u00f7 \u7dcf\u5fdc\u7b54\u547c\u6570<\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 31.3095%; height: 23px; background-color: #fafafa;\"><strong>\u4e2d\u65ad\u7387<\/strong><\/td>\n<td style=\"width: 35.3571%; height: 23px;\">\n<p>\u9867\u5ba2\u304c\u96e2\u8131\u3057\u554f\u3044\u5408\u308f\u305b\u304c\u4e2d\u65ad\u3057\u305f\u5272\u5408<\/p>\n<\/td>\n<td style=\"width: 33.3333%; height: 23px;\">\u4f1a\u8a71\u306e\u9014\u4e2d\u3067\u4e2d\u65ad\u3057\u305f\u6570<br \/>\u00f7 \u554f\u3044\u5408\u308f\u305b\u4ef6\u6570<\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 99.9999%; height: 23px; background-color: #d3dcf5;\" colspan=\"3\">\n<p><strong>\u25c6\u52b9\u7387\u306b\u95a2\u3059\u308bKPI<\/strong><\/p>\n<\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 31.3095%; height: 23px; background-color: #fafafa;\">\n<p><strong>CCpLH<\/strong><br \/><strong>(Closed Conversation per Login Hour)<\/strong><\/p>\n<\/td>\n<td style=\"width: 35.3571%; height: 23px;\">1\u6642\u9593\u3042\u305f\u308a\u4f55\u4ef6\u306e\u5bfe\u5fdc\u304c\u3067\u304d\u305f\u304b\u6e2c\u308b\u6307\u6a19<\/td>\n<td style=\"width: 33.3333%; height: 23px;\">\u7dcf\u5bfe\u5fdc\u4ef6\u6570<br \/>\u00f7 \u55b6\u696d\u6642\u9593<\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 31.3095%; height: 23px; background-color: #fafafa;\">\n<p><strong>\u5bfe\u5fdc\u4ef6\u6570<\/strong><\/p>\n<\/td>\n<td style=\"width: 35.3571%; height: 23px;\">\u30c1\u30e3\u30c3\u30c8\u306b\u3088\u308b\u5bfe\u5fdc\u4ef6\u6570<\/td>\n<td style=\"width: 33.3333%; height: 23px;\">\u30c1\u30e3\u30c3\u30c8\u3067\u5bfe\u5fdc\u3057\u305f\u6570<\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 31.3095%; height: 23px; background-color: #fafafa;\"><strong>\u5b8c\u4e86\u7387<\/strong><\/td>\n<td style=\"width: 35.3571%; height: 23px;\">\n<p>\u30c1\u30e3\u30c3\u30c8\u5bfe\u5fdc\u3067\u554f\u3044\u5408\u308f\u305b\u3092\u5b8c\u4e86\u3057\u305f\u5272\u5408<\/p>\n<\/td>\n<td style=\"width: 33.3333%; height: 23px;\">\u5b8c\u4e86\u3057\u305f\u4ef6\u6570<br \/>\u00f7 \u554f\u3044\u5408\u308f\u305b\u4ef6\u6570<\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 31.3095%; height: 23px; background-color: #fafafa;\"><strong>\u5229\u7528\u7387<\/strong><\/td>\n<td style=\"width: 35.3571%; height: 23px;\">\n<p>\u96fb\u8a71\u3001\u30e1\u30fc\u30eb\u306a\u3069\u5168\u3066\u306e\u554f\u3044\u5408\u308f\u305b\u304b\u3089\u30c1\u30e3\u30c3\u30c8\u304c\u5229\u7528\u3055\u308c\u305f\u5272\u5408<\/p>\n<\/td>\n<td style=\"width: 33.3333%; height: 23px;\">\u30c1\u30e3\u30c3\u30c8\u306e\u554f\u3044\u5408\u308f\u305b\u6570<br \/>\u00f7 \u30bb\u30f3\u30bf\u30fc\u5168\u4f53\u306e\u554f\u3044\u5408\u308f\u305b\u6570<\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 31.3095%; height: 23px; background-color: #fafafa;\">\n<p><strong>\u4e00\u4eba\u5f53\u305f\u308a\u306e\u540c\u6642\u5bfe\u5fdc\u6570<\/strong><\/p>\n<\/td>\n<td style=\"width: 35.3571%; height: 23px;\">\u4e00\u4eba\u5f53\u305f\u308a\u540c\u6642\u306b\u5bfe\u5fdc\u3059\u308b\u63a5\u7d9a\u6570<\/td>\n<td style=\"width: 33.3333%; height: 23px;\">&#8211;<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E5%93%81%E8%B3%AA%E3%81%AB%E9%96%A2%E3%81%99%E3%82%8BKPI\"><\/span><strong>\u54c1\u8cea\u306b\u95a2\u3059\u308bKPI<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E9%A1%A7%E5%AE%A2%E6%BA%80%E8%B6%B3%E5%BA%A6\"><\/span>\u9867\u5ba2\u6e80\u8db3\u5ea6<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p><a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5064\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u9867\u5ba2\u6e80\u8db3\u5ea6<\/a>\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u3082\u591a\u304f\u63a1\u7528\u3055\u308c\u3066\u3044\u308bKPI\u3067\u3059\u304c\u3001\u30c1\u30e3\u30c3\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u3082\u6709\u52b9\u306aKPI\u306e\u4e00\u3064\u3067\u3059\u3002\u9867\u5ba2\u6e80\u8db3\u5ea6\u306b\u306f\u4f01\u696d\u304c\u63d0\u4f9b\u3059\u308b\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3059\u308b\u6e80\u8db3\u5ea6\u3082\u3042\u308a\u307e\u3059\u304c\u3001\u30bb\u30f3\u30bf\u30fc\u3067\u8a08\u6e2c\u3059\u308b\u306e\u306f\u30c1\u30e3\u30c3\u30c8\u5bfe\u5fdc\u306b\u5bfe\u3059\u308b\u6e80\u8db3\u5ea6\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u4e00\u822c\u7684\u306b\u306f\u30c1\u30e3\u30c3\u30c8\u5bfe\u5fdc\u5b8c\u4e86\u5f8c\u306b\u9867\u5ba2\u3078\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u9001\u4ed8\u3057\u3001\u5bfe\u5fdc\u3078\u306e\u6e80\u8db3\u30925\u6bb5\u968e\u306a\u3069\u3067\u78ba\u8a8d\u3057\u307e\u3059\u3002\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u8a2d\u8a08\u306f\u4f01\u696d\u3054\u3068\u306b\u7570\u306a\u308a\u3001\u4e00\u822c\u7684\u306b\u9805\u76ee\u304c\u591a\u3044\u65b9\u304c\u7dfb\u5bc6\u306a\u5206\u6790\u304c\u3067\u304d\u308b\u3082\u306e\u306e\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u306b\u56de\u7b54\u3057\u3066\u304f\u308c\u308b\u6570\u304c\u6e1b\u308a\u307e\u3059\u3002\u3042\u307e\u308a\u306b\u8aac\u660e\u6587\u304c\u9577\u3044\u3068\u56de\u7b54\u7387\u304c\u4e0b\u304c\u308b\u305f\u3081\u3001\u9867\u5ba2\u304c\u76f4\u611f\u7684\u306b\u56de\u7b54\u3067\u304d\u308b\u3088\u3046\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u5de5\u592b\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n<div class=\"wp-block-image is-resized\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2022\/12\/Improve_CSAT_Score_Business_Text_Messaging_sm.png\" alt=\"\" class=\"wp-image-2103\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2022\/12\/Improve_CSAT_Score_Business_Text_Messaging_sm.png 600w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2022\/12\/Improve_CSAT_Score_Business_Text_Messaging_sm-300x200.png 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/quiq.com\/blog\/how-to-improve-your-csat-score\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u3010\u53c2\u7167\uff1aHow to Improve Your Customer Satisfaction Score (CSAT)\u3011<\/a><\/figcaption><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"MCS\"><\/span>MCS<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>MCS\uff08Meaningful Connection Score\uff09\u306f\u3001\u30a2\u30e1\u30ea\u30ab\u306e\u30c1\u30e3\u30c3\u30c8\u30b3\u30de\u30fc\u30b9\u4f01\u696dLivePerson\u793e\u304c\u958b\u767a\u3057\u305fKPI\u3067\u65e5\u672c\u3088\u308a\u3082\u30c1\u30e3\u30c3\u30c8\u3067\u306e\u5bfe\u5fdc\u304c\u9032\u3093\u3067\u3044\u308b\u30a2\u30e1\u30ea\u30ab\u3067\u6d3b\u7528\u304c\u5e83\u304c\u3063\u3066\u3044\u308b\u6307\u6a19\u3067\u3059\u3002MCS\u306f\u3001\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u6027\u3092\u7dcf\u5408\u7684\u306b\u8a55\u4fa1\u30fb\u6e2c\u5b9a\u3057\u3001\u5f93\u6765\u306e\u9867\u5ba2\u6e80\u8db3\u5ea6\u6e2c\u5b9a\u304c\u76db\u3063\u3066\u3044\u305f\u5927\u304d\u306a\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u5f93\u6765\u306e\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u306f\u4e00\u822c\u7684\u306b\u56de\u7b54\u7387\u304c\u4f4e\u304f\u3001\u307e\u305f\u30a2\u30f3\u30b1\u30fc\u30c8\u306b\u56de\u7b54\u3059\u308b\u9867\u5ba2\u306f\u3059\u3067\u306b\u4f01\u696d\u3078\u306e\u4fe1\u983c\u3084\u611b\u7740\u306e\u3042\u308b\u9867\u5ba2\u306b\u504f\u3063\u3066\u3044\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u3001\u5fc5\u305a\u3057\u3082\u9867\u5ba2\u5168\u4f53\u306e\u6e80\u8db3\u5ea6\u3092\u6b63\u78ba\u306b\u8868\u3059\u3053\u3068\u304c\u3067\u304d\u3066\u3044\u306a\u3044\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u307e\u305f\u3001\u5168\u3066\u306e\u5bfe\u5fdc\u304c\u5b8c\u4e86\u3057\u305f\u5f8c\u306b\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u304a\u9001\u308a\u3059\u308b\u305f\u3081\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u9867\u5ba2\u304c\u3069\u306e\u3088\u3046\u306b\u611f\u3058\u3066\u3044\u308b\u304b\u306a\u3069\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u305b\u3093\u3002MCS\u3067\u306f\u3001\u5f93\u6765\u306e\u30a2\u30f3\u30b1\u30fc\u30c8\u8abf\u67fb\u3067\u306f\u306a\u304f\u3001\u9867\u5ba2\u304c\u30c1\u30e3\u30c3\u30c8\u4e2d\u306b\u4ea4\u308f\u3057\u305f\u4f1a\u8a71\u306e\u30c8\u30fc\u30f3\u3001\u30b3\u30f3\u30c6\u30f3\u30c4\u3001\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u3092\u3001NLP\u6a5f\u68b0\u5b66\u7fd2\u3092\u30d9\u30fc\u30b9\u306b\u3057\u305f\u6280\u8853\u3067\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u5206\u6790\u3059\u308b\u3053\u3068\u3067\u3001\u305d\u306e\u7d50\u679c\u3092\u5c0e\u304d\u51fa\u3057\u307e\u3059\u3002<br><br>\u4f1a\u8a71\u5185\u306e\u5404\u30e1\u30c3\u30bb\u30fc\u30b8\u306b\u306f\u3001\u305d\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u3067\u8868\u73fe\u3055\u308c\u305f\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\uff08\u30dd\u30b8\u30c6\u30a3\u30d6\u3001\u30cb\u30e5\u30fc\u30c8\u30e9\u30eb\u3001\u30cd\u30ac\u30c6\u30a3\u30d6\uff09\u306b\u5fdc\u3058\u3066\u30b9\u30b3\u30a2\u304c\u4e0e\u3048\u3089\u308c\u307e\u3059\u3002\u30e1\u30c3\u30bb\u30fc\u30b8\u304c\u80af\u5b9a\u7684\u3067\u3042\u308c\u3070\u3042\u308b\u307b\u3069\u3001\u30b9\u30b3\u30a2\u306f\u9ad8\u304f\u306a\u308a\u3001\u5426\u5b9a\u7684\u3067\u3042\u308c\u3070\u3042\u308b\u307b\u3069\u3001\u30b9\u30b3\u30a2\u306f\u4f4e\u304f\u306a\u308a\u307e\u3059\u3002\u30b9\u30b3\u30a2\u306f -100~100\u3067\u8868\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n<div class=\"wp-block-image is-resized\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"750\" height=\"511\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2022\/12\/meaningful-connection-score-MCS-overview4.webp\" alt=\"\" class=\"wp-image-2102\" style=\"aspect-ratio:1.467710371819961;width:750px;height:auto\"\/><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/knowledge.liveperson.com\/data-reporting-meaningful-conversation-score-(mcs)-meaningful-conversation-score-(mcs)-overview.html\/#How%20it%20works\" target=\"_blank\" rel=\"noopener\" title=\"\">\u3010\u53c2\u7167\uff1aMeaningful Conversation Score (MCS) overview\u3011<\/a><\/figcaption><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E6%8E%A5%E7%B6%9A%E5%93%81%E8%B3%AA%EF%BC%88%E5%BF%9C%E5%AF%BE%E3%81%BE%E3%81%A7%E3%81%AE%E6%99%82%E9%96%93%EF%BC%89\"><\/span>\u63a5\u7d9a\u54c1\u8cea\uff08\u5fdc\u5bfe\u307e\u3067\u306e\u6642\u9593\uff09<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u30c1\u30e3\u30c3\u30c8\u5bfe\u5fdc\u3067\u63a5\u7d9a\u54c1\u8cea\u3092\u6e2c\u308b\u306b\u306f\u554f\u3044\u5408\u308f\u305b\u304b\u3089\u5fdc\u5bfe\u307e\u3067\u306e\u6642\u9593\u3092\u8a08\u6e2c\u3057\u307e\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u767d\u66f82021\u306b\u3088\u308b\u3068\u56fd\u5185\u306e\u6709\u4eba\u30c1\u30e3\u30c3\u30c8\u5bfe\u5fdc\u306b\u304a\u3044\u3066\u6700\u3082\u5229\u7528\u3055\u308c\u3066\u3044\u308bKPI\u3067\u3059\u3002<br><br>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u3044\u3046\u5f85\u3061\u6642\u9593\u306b\u76f8\u5f53\u3059\u308b\u6307\u6a19\u3067\u3001\u5fdc\u5bfe\u3059\u308b\u307e\u3067\u306e\u6642\u9593\u304c\u9577\u304f\u306a\u308c\u3070\u306a\u308b\u307b\u3069\u3001\u6e80\u8db3\u5ea6\u304c\u4e0b\u304c\u3063\u3066\u3044\u304d\u307e\u3059\u3002\u30c1\u30e3\u30c3\u30c8\u5bfe\u5fdc\u306f\u30b3\u30fc\u30eb\u3068\u9055\u3044\u3001\u4e00\u4eba\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3067\u4f55\u4ef6\u3082\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u304c\u3001\u3042\u307e\u308a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u540c\u6642\u5bfe\u5fdc\u3092\u6c42\u3081\u3059\u304e\u308b\u3068\u3001\u4e00\u3064\u4e00\u3064\u306e\u5fdc\u5bfe\u901f\u5ea6\u304c\u4e0b\u304c\u308a\u3001\u6e80\u8db3\u5ea6\u4e0b\u304c\u308b\u7d50\u679c\u306b\u306a\u308a\u307e\u3059\u3002\u5fdc\u5bfe\u307e\u3067\u306e\u6642\u9593\u304c\u9045\u304f\u306a\u3089\u306a\u3044\u3088\u3046\u6ce8\u8996\u3057\u3066\u304a\u304f\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E4%B8%AD%E6%96%AD%E7%8E%87\"><\/span>\u4e2d\u65ad\u7387<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u9867\u5ba2\u304c\u30c1\u30e3\u30c3\u30c8\u306e\u5bfe\u5fdc\u9014\u4e2d\u3067\u3069\u308c\u3060\u3051\u96e2\u8131\u3057\u305f\u304b\u3092\u8a08\u6e2c\u3057\u307e\u3059\u3002\u30c1\u30e3\u30c3\u30c8\u5bfe\u5fdc\u306f\u4e00\u822c\u7684\u306b\u96fb\u8a71\u5bfe\u5fdc\u3088\u308a\u3082\u9867\u5ba2\u304c\u96e2\u8131\u3057\u3084\u3059\u3044\u30c1\u30e3\u30cd\u30eb\u3067\u3059\u3002\u96fb\u8a71\u3067\u306f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3068\u306e\u4f1a\u8a71\u4e2d\u306b\u6025\u306b\u96fb\u8a71\u3092\u5207\u308b\u3053\u3068\u306f\u5c11\u306a\u3044\u3067\u3059\u304c\u3001\u30c1\u30e3\u30c3\u30c8\u3067\u306f\u9867\u5ba2\u306e\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u30c1\u30e3\u30c3\u30c8\u3092\u4e2d\u65ad\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u305f\u3081\u3067\u3059\u3002<br><br>\u96e2\u8131\u3057\u3066\u3057\u307e\u3046\u7406\u7531\u306f\u69d8\u3005\u3067\u3059\u3002\u30c1\u30e3\u30c3\u30c8\u306e\u5fdc\u5bfe\u306b\u4e0d\u6e80\u3092\u611f\u3058\u3066\u96e2\u8131\u3059\u308b\u3053\u3068\u3082\u3042\u308c\u3070\u3001\u9867\u5ba2\u90fd\u5408\u306e\u96e2\u8131\u3084\u81ea\u5206\u304c\u6c42\u3081\u308b\u56de\u7b54\u306b\u8fbf\u308a\u7740\u3044\u305f\u306e\u3067\u96e2\u8131\u3057\u3066\u3057\u307e\u3046\u53ef\u80fd\u6027\u3082\u3042\u308a\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u4e00\u6982\u306b\u96e2\u8131\u7387\u304c\u9ad8\u3044\u304b\u3089\u3068\u3044\u3063\u3066\u54c1\u8cea\u304c\u60aa\u3044\u3068\u306f\u8a00\u3048\u306a\u3044\u3067\u3059\u304c\u3001\u7570\u5e38\u5024\u304c\u51fa\u3066\u3044\u308b\u5834\u5408\u3084\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3067\u5dee\u304c\u3042\u308b\u5834\u5408\u306a\u3069\u306f\u3001\u4ed6\u306e\u6307\u6a19\u3068\u7d44\u307f\u5408\u308f\u305b\u3066\u3055\u3089\u306b\u6df1\u3044\u5206\u6790\u3092\u884c\u3048\u3070\u6709\u52b9\u306a\u6307\u6a19\u3068\u306a\u308a\u3048\u307e\u3059\u3002<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-medium\"><img decoding=\"async\" width=\"300\" height=\"225\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2022\/12\/connenavi_mtg_02-300x225.jpg\" alt=\"\" class=\"wp-image-2104\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2022\/12\/connenavi_mtg_02-300x225.jpg 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2022\/12\/connenavi_mtg_02-1024x768.jpg 1024w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2022\/12\/connenavi_mtg_02-768x576.jpg 768w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2022\/12\/connenavi_mtg_02-1536x1152.jpg 1536w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2022\/12\/connenavi_mtg_02.jpg 1600w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E5%8A%B9%E7%8E%87%E3%81%AB%E9%96%A2%E3%81%99%E3%82%8BKPI\"><\/span><strong>\u52b9\u7387\u306b\u95a2\u3059\u308bKPI<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"CCpLH\"><\/span>CCpLH<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>CCpLH\uff08Closed Conversation per Login Hour\uff09\u306f\u30011\u6642\u9593\u3042\u305f\u308a\u306b\u4f55\u4ef6\u306e\u5bfe\u5fdc\u304c\u3067\u304d\u305f\u304b\u6e2c\u308b\u6307\u6a19\u3067\u3059\u3002\u6700\u7d42\u7684\u306b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u30af\u30ed\u30fc\u30ba\u3057\u305f\u6570\uff08\u540c\u3058\u9867\u5ba2\u304b\u3089\u518d\u63a5\u89e6\u304c\u306a\u3044\uff09\u3067\u6e2c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>CCpLH\u306f\u52b9\u7387\u6027\u306b\u304a\u3044\u3066\u3001\u97f3\u58f0\u5bfe\u5fdc\u3068\u7c21\u5358\u306b\u6bd4\u8f03\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u6307\u6a19\u3067\u3059\u3002\u73fe\u5728\u306eCCPLH\u306e\u57fa\u6e96\u306f\u30011\u6642\u9593\u3042\u305f\u308a\u5c11\u306a\u304f\u3068\u3082\u97f3\u58f0\u901a\u8a71\u306e2\u500d\u3092\u9054\u6210\u3059\u308b\u3053\u3068\u3092\u76ee\u6a19\u306b\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u3068\u3044\u308f\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E5%AF%BE%E5%BF%9C%E4%BB%B6%E6%95%B0\"><\/span>\u5bfe\u5fdc\u4ef6\u6570<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u5bfe\u5fdc\u4ef6\u6570\u306f\u3069\u308c\u3060\u3051\u30c1\u30e3\u30c3\u30c8\u3067\u5bfe\u5fdc\u304c\u3067\u304d\u305f\u304b\u3092\u6e2c\u308b\u6307\u6a19\u3067\u3059\u3002\u96c6\u8a08\u65b9\u6cd5\u306f\u6642\u9593\u6bce\u3084\u65e5\u6bce\u3001\u9031\u6b21\u3084\u6708\u6b21\u306a\u3069\u3001\u3042\u3089\u3086\u308b\u6642\u9593\u8ef8\u3067\u96c6\u8a08\u3059\u308b\u3053\u3068\u3067\u3001\u30bb\u30f3\u30bf\u30fc\u5168\u4f53\u306e\u904b\u7528\u3092\u53ef\u8996\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<br><br>\u5bfe\u5fdc\u4ef6\u6570\u306e\u8a08\u6e2c\u306b\u304a\u3044\u3066\u3001\u6ce8\u610f\u3057\u305f\u3044\u306e\u306f\u4ed6\u306e\u30c1\u30e3\u30cd\u30eb\u3068\u306e\u30d0\u30e9\u30f3\u30b9\u3067\u3059\u3002\u30bb\u30f3\u30bf\u30fc\u5168\u4f53\u7684\u306b\u3069\u306e\u3088\u3046\u306a\u30c1\u30e3\u30cd\u30eb\u304c\u5229\u7528\u3055\u308c\u3066\u3044\u3066\u3001\u305d\u306e\u7dcf\u4ef6\u6570\u304c\u3069\u3046\u306a\u3063\u3066\u3044\u308b\u304b\u3092\u628a\u63e1\u3057\u3066\u521d\u3081\u3066\u500b\u5225\u306e\u30c1\u30e3\u30c3\u30c8\u5bfe\u5fdc\u4ef6\u6570\u306e\u5206\u6790\u304c\u5f79\u7acb\u3061\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E5%AE%8C%E4%BA%86%E7%8E%87\"><\/span>\u5b8c\u4e86\u7387<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u5b8c\u4e86\u7387\u306f\u30c1\u30e3\u30c3\u30c8\u5bfe\u5fdc\u3067\u3069\u308c\u3060\u3051\u554f\u3044\u5408\u308f\u305b\u3092\u5b8c\u4e86\u3067\u304d\u305f\u304b\u3092\u6e2c\u308b\u6307\u6a19\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u5b8c\u4e86\u306e\u5b9a\u7fa9\u3092\u3069\u306e\u3088\u3046\u306b\u7f6e\u304f\u304b\u306f\u696d\u52d9\u3084\u30bb\u30f3\u30bf\u30fc\u306b\u3088\u3063\u3066\u7570\u306a\u308a\u307e\u3059\u3002\u7d14\u7c8b\u306b\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u3057\u3066\u6700\u5f8c\u307e\u3067\u56de\u7b54\u3059\u308b\u3053\u3068\u3092\u5b8c\u4e86\u3068\u3059\u308b\u5834\u5408\u3084\u3001\u5225\u306e\u30c1\u30e3\u30cd\u30eb\u3084\u30d5\u30a9\u30fc\u30e0\u3078\u306e\u8a98\u5c0e\u3092\u5b8c\u4e86\u3068\u3059\u308b\u5834\u5408\u3082\u3042\u308a\u307e\u3059\u3002\u81ea\u793e\u306e\u30c1\u30e3\u30c3\u30c8\u5bfe\u5fdc\u306b\u304a\u3044\u3066\u4f55\u304c\u5b8c\u4e86\u304b\u3092\u660e\u78ba\u306b\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E5%88%A9%E7%94%A8%E7%8E%87\"><\/span>\u5229\u7528\u7387<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u5229\u7528\u7387\u306f\u30c1\u30e3\u30c3\u30c8\u5bfe\u5fdc\u3092\u3069\u308c\u3060\u3051\u5229\u7528\u3055\u308c\u305f\u304b\u3092\u6e2c\u308b\u6307\u6a19\u3067\u3059\u3002\u96fb\u8a71\u3001\u30e1\u30fc\u30eb\u306a\u3069\u5168\u3066\u306e\u554f\u3044\u5408\u308f\u305b\u304b\u3089\u30c1\u30e3\u30c3\u30c8\u304c\u5229\u7528\u3055\u308c\u305f\u5272\u5408\u3092\u7b97\u51fa\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u5229\u7528\u7387\u306f\u30c1\u30e3\u30c3\u30c8\u306e\u5bfe\u5fdc\u3092\u6e2c\u308b\u6307\u6a19\u3068\u3044\u3046\u3088\u308a\u306f\u3001\u30c1\u30e3\u30c3\u30c8\u5bfe\u5fdc\u306b\u81f3\u308b\u307e\u3067\u306e\u5c0e\u7dda\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306e\u6307\u6a19\u3067\u3059\u3002\u73fe\u5728\u3001\u591a\u304f\u306e\u4f01\u696d\u306f\u30c1\u30e3\u30c3\u30c8\u5bfe\u5fdc\u3092\u81ea\u793e\u30b5\u30a4\u30c8\u306b\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7\u5f62\u5f0f\u3067\u8868\u793a\u3055\u305b\u305f\u308a\u3001\u30b5\u30a4\u30c9\u30d0\u30fc\u306a\u3069\u306b\u8868\u793a\u3059\u308b\u5f62\u3092\u3068\u3063\u3066\u3044\u305f\u308a\u3001LINE\u306e\u516c\u5f0f\u30a2\u30ab\u30a6\u30f3\u30c8\u306a\u3069\u3067\u5229\u7528\u3067\u304d\u308b\u5f62\u306b\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u3089\u304c\u9867\u5ba2\u306b\u3068\u3063\u3066\u3001\u4f7f\u3044\u3084\u3059\u3044\u3082\u306e\u306b\u306a\u3063\u3066\u3044\u308b\u304b\u3092\u5229\u7528\u7387\u3092\u898b\u306a\u304c\u3089\u6539\u5584\u3057\u3066\u3044\u304f\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u5229\u7528\u7387\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u3044\u308f\u3086\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u304c\u3069\u306e\u3088\u3046\u306b\u306a\u3063\u3066\u3044\u308b\u304b\u3092\u628a\u63e1\u3057\u3001\u9069\u5207\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u9069\u5207\u306a\u5834\u6240\u306b\u30c1\u30e3\u30c3\u30c8\u7a93\u53e3\u3092\u914d\u7f6e\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E5%90%8C%E6%99%82%E6%8E%A5%E7%B6%9A%E6%95%B0\"><\/span>\u540c\u6642\u63a5\u7d9a\u6570<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u540c\u6642\u63a5\u7d9a\u6570\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u4e00\u4eba\u5f53\u305f\u308a\u3067\u540c\u6642\u306b\u3069\u308c\u3060\u3051\u306e\u9867\u5ba2\u3092\u5bfe\u5fdc\u3067\u304d\u308b\u304b\u3092\u6e2c\u308b\u6307\u6a19\u3067\u3059\u3002\u4e00\u822c\u7684\u306b\u306f1\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3042\u305f\u308a3~5\u4eba\u307b\u3069\u306e\u9867\u5ba2\u3092\u540c\u6642\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u3068\u512a\u79c0\u306a\u30c1\u30e3\u30c3\u30c8\u30bb\u30f3\u30bf\u30fc\u3068\u8a00\u3048\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u540c\u6642\u63a5\u7d9a\u6570\u306b\u3064\u3044\u3066\u306f\u3001\u9ad8\u3051\u308c\u3070\u9ad8\u3044\u307b\u3069\u826f\u3044\u308f\u3051\u3067\u306f\u306a\u304f\u3001\u5fdc\u5bfe\u6642\u9593\u3084\u9867\u5ba2\u6e80\u8db3\u5ea6\u306a\u3069\u3068\u7d44\u307f\u5408\u308f\u305b\u3066\u30d0\u30e9\u30f3\u30b9\u3092\u898b\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u540c\u6642\u306b\u5bfe\u5fdc\u3059\u308b\u6570\u304c\u5897\u3048\u308c\u3070\u5897\u3048\u308b\u307b\u3069\u3001\u5bfe\u5fdc\u306e\u54c1\u8cea\u306f\u4e0b\u304c\u3063\u3066\u3057\u307e\u3046\u53ef\u80fd\u6027\u304c\u9ad8\u3044\u3067\u3059\u3002\u9069\u5207\u306a\u5fdc\u5bfe\u6642\u9593\u304c\u4fdd\u3066\u3066\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3082\u9ad8\u3044\u72b6\u614b\u304c\u7dad\u6301\u3067\u304d\u308b\u3088\u3046\u540c\u6642\u63a5\u7d9a\u6570\u306f\u9069\u5207\u306b\u30b3\u30f3\u30c8\u30ed\u30fc\u30eb\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%81%BE%E3%81%A8%E3%82%81\"><\/span>\u307e\u3068\u3081<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u4eca\u56de\u306f\u30c1\u30e3\u30c3\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u904b\u55b6\u3059\u308b\u306b\u3042\u305f\u308a\u57fa\u672c\u3068\u306a\u308bKPI\u3092\u7d39\u4ecb\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u7ba1\u7406\u3059\u3079\u304dKPI\u306f\u30bb\u30f3\u30bf\u30fc\u306e\u30d5\u30a7\u30fc\u30ba\u306b\u3088\u3063\u3066\u5909\u308f\u3063\u3066\u3044\u304d\u307e\u3059\u3002\u5168\u3066\u306eKPI\u3092\u4e00\u5ea6\u306b\u7ba1\u7406\u3059\u308b\u306e\u306f\u96e3\u6613\u5ea6\u304c\u9ad8\u3044\u306e\u3067\u3001\u3053\u306e\u4e2d\u304b\u3089\u81ea\u793e\u30bb\u30f3\u30bf\u30fc\u306b\u5408\u308f\u305b\u3066\u3044\u304f\u3064\u304b\u3092\u9078\u629e\u3057\u3066\u904b\u55b6\u3057\u3066\u3044\u304f\u3068\u3088\u3044\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u591a\u304f\u306e\u30bb\u30f3\u30bf\u30fc\u306f\u30c1\u30e3\u30c3\u30c8\u4ee5\u5916\u306e\u30c1\u30e3\u30cd\u30eb\u3068\u4f75\u7528\u904b\u7528\u3057\u3066\u3044\u307e\u3059\u3002\u305d\u3046\u3044\u3063\u305f\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u30c1\u30e3\u30c3\u30c8\u3060\u3051\u3067\u8003\u3048\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u5168\u4f53\u306e\u4e2d\u3067\u6700\u9069\u5316\u3057\u3066\u3044\u304f\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<div class=\"cta_area\">  <p class=\"cta_ttl\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u8ab2\u984c\u306f\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u3078\uff01<\/p>\n  <p class=\"cta_text\">\u300cCRM\u30b7\u30b9\u30c6\u30e0\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u77e5\u308a\u305f\u3044\u300d\u300c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306e\u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u3092\u691c\u8a0e\u3057\u3066\u3044\u308b\u300d\u300c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u751f\u7523\u6027\u3092\u9ad8\u3081\u305f\u3044\u300d\u300c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u52b9\u7387\u5316\u3055\u305b\u305f\u3044\u300d\u3068\u3044\u3063\u305f\u304a\u60a9\u307f\u3092\u304a\u6301\u3061\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u304b\uff1f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5c02\u9580\u7279\u5316\u30fb\u5b9f\u7e3e25\u5e74\u4ee5\u4e0a\u3001\u5b9f\u7e3e\u591a\u6570\u306e\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u3067\u306f\u3001\u304a\u5ba2\u69d8\u306e\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u305f\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u306e\u3054\u63d0\u6848\u304c\u53ef\u80fd\u3067\u3059\u3002\u3054\u76f8\u8ac7\u30fb\u304a\u898b\u7a4d\u308a\u306f\u7121\u6599\uff01\u305c\u3072\u304a\u6c17\u8efd\u306b\u304a\u554f\u3044\u5408\u308f\u305b\u304f\u3060\u3055\u3044\u3002<\/p>\n  <p class=\"cta_btn\">\n    <a href=\"https:\/\/willof-work.co.jp\/corp\/contact\/officework\/?utm_source=connenavi&#038;utm_medium=button&#038;utm_campaign=contact&#038;utm_term=1970_2\" target=\"_blank\" rel=\"noopener\">\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u306b\u76f8\u8ac7\u3059\u308b<\/a>\n  <\/p>\n<\/div>\n","protected":false},"featured_media":2127,"parent":0,"template":"","news_cat":[10,14],"news_genre":[],"writer":[16],"banner":[],"class_list":["post-1970","news","type-news","status-publish","has-post-thumbnail","hentry","news_cat-quality-improvement","news_cat-improving-customer-satisfaction","writer-kobayashi"],"acf":[],"_links":{"self":[{"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/news\/1970","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/news"}],"about":[{"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/types\/news"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/media\/2127"}],"wp:attachment":[{"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/media?parent=1970"}],"wp:term":[{"taxonomy":"news_cat","embeddable":true,"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/news_cat?post=1970"},{"taxonomy":"news_genre","embeddable":true,"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/news_genre?post=1970"},{"taxonomy":"writer","embeddable":true,"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/writer?post=1970"},{"taxonomy":"banner","embeddable":true,"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/banner?post=1970"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}