{"id":2188,"date":"2023-01-30T11:13:51","date_gmt":"2023-01-30T02:13:51","guid":{"rendered":"https:\/\/callcenternavi.jp\/connenavi\/?post_type=news&#038;p=2188"},"modified":"2025-11-11T21:49:45","modified_gmt":"2025-11-11T12:49:45","slug":"%e3%82%b3%e3%83%b3%e3%82%bf%e3%82%af%e3%83%88%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc%e3%81%aecopc%e8%a6%8f%e6%a0%bc%e3%81%a8%e3%81%af%ef%bc%9f%e5%8f%96%e5%be%97%e3%83%a1%e3%83%aa%e3%83%83%e3%83%88","status":"publish","type":"news","link":"https:\/\/callcenternavi.jp\/connenavi\/note\/2188\/","title":{"rendered":"COPC\u898f\u683c\u3068\u306f\uff5c3\u3064\u306e\u7a2e\u985e\u3068\u30e1\u30ea\u30c3\u30c8\u3001\u53d6\u5f97\u306e\u6d41\u308c\u3092\u5fb9\u5e95\u89e3\u8aac"},"content":{"rendered":"\n<table style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<td style=\"width: 100%; background-color: #31529c; text-align: center;\"><strong>\u3053\u306e\u8a18\u4e8b\u3092\u8aad\u3093\u3067\u308f\u304b\u308b\u3053\u3068<\/strong><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 100%;\"><strong>\u3000\u2714\u3000\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u56fd\u969b\u54c1\u8cea\u57fa\u6e96 \u300cCOPC\u898f\u683c\u300d\u3068\u306f\u4f55\u304b<\/strong><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 100%;\"><strong>\u3000\u2714\u3000\u898f\u683c\u3092\u53d6\u5f97\u3059\u308b\u3053\u3068\u3067\u5f97\u3089\u308c\u308b3\u3064\u306e\u30e1\u30ea\u30c3\u30c8<\/strong><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 100%;\"><strong>\u3000\u2714\u3000\u8a8d\u8a3c\u53d6\u5f97\u306e\u6d41\u308c \u3068\u5c0e\u5165\u6642\u306b\u62bc\u3055\u3048\u308b\u3079\u304d\u30dd\u30a4\u30f3\u30c8<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n<p>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u55b6\u306b\u304a\u3044\u3066\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3001\u30b3\u30b9\u30c8\u524a\u6e1b\u3001\u751f\u7523\u6027\u5411\u4e0a\u306a\u3069\u3001\u591a\u304f\u306e\u8ab2\u984c\u306b\u76f4\u9762\u3059\u308b\u3053\u3068\u304c\u4e00\u822c\u7684\u3067\u3059\u3002\u3055\u3089\u306b\u3001\u73fe\u72b6\u306e\u904b\u55b6\u3092\u7dad\u6301\u3067\u304d\u3066\u3044\u308b\u3082\u306e\u306e\u3001\u305d\u308c\u304c\u672c\u5f53\u306b\u9069\u5207\u306a\u306e\u304b\u5224\u65ad\u304c\u3064\u304b\u305a\u3001\u4e0d\u5b89\u3092\u62b1\u3048\u3066\u3044\u308b\u3054\u62c5\u5f53\u8005\u69d8\u3082\u5c11\u306a\u304f\u306a\u3044\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n\n\n\n<p>\u672c\u7a3f\u3067\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u56fd\u969b\u7684\u306a\u898f\u683c\u3067\u3042\u308bCOPC\u306b\u3064\u3044\u3066\u3001\u6982\u8981\u3084\u53d6\u5f97\u306e\u30e1\u30ea\u30c3\u30c8\u3001\u53d6\u5f97\u307e\u3067\u306e\u6d41\u308c\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002<strong>COPC\u3092\u53d6\u5f97\u3059\u308b\u3053\u3068\u3067\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u54c1\u8cea\u5411\u4e0a\u304c\u671f\u5f85\u3067\u304d\u3001\u3055\u307e\u3056\u307e\u306a\u8ab2\u984c\u306e\u89e3\u6c7a\u306b\u3064\u306a\u304c\u308b\u53ef\u80fd\u6027<\/strong>\u304c\u3042\u308a\u307e\u3059\u3002\u672c\u7a3f\u3092\u901a\u3058\u3066\u3001\u6700\u9069\u306a\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u306e\u30d2\u30f3\u30c8\u3092\u5b66\u3073\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-transparent ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">TOPICS<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/2188\/#COPC%E3%81%A8%E3%81%AF\" >COPC\u3068\u306f<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/2188\/#COPC%E3%81%AE%E7%A8%AE%E9%A1%9E\" >COPC\u306e\u7a2e\u985e<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/2188\/#COPC%E5%8F%96%E5%BE%97%E3%81%AE3%E3%81%A4%E3%81%AE%E3%83%A1%E3%83%AA%E3%83%83%E3%83%88\" >COPC\u53d6\u5f97\u306e3\u3064\u306e\u30e1\u30ea\u30c3\u30c8<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/2188\/#COPC%E5%8F%96%E5%BE%97%E3%81%BE%E3%81%A7%E3%81%AE%E6%B5%81%E3%82%8C\" >COPC\u53d6\u5f97\u307e\u3067\u306e\u6d41\u308c<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/2188\/#%E3%81%BE%E3%81%A8%E3%82%81\" >\u307e\u3068\u3081<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/2188\/#COPC%E8%A6%8F%E6%A0%BC%E3%81%AB%E9%96%A2%E3%81%99%E3%82%8B%E3%80%8C%E3%82%88%E3%81%8F%E3%81%82%E3%82%8B%E8%B3%AA%E5%95%8F%E3%80%8D\" >COPC\u898f\u683c\u306b\u95a2\u3059\u308b\u300c\u3088\u304f\u3042\u308b\u8cea\u554f\u300d<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"COPC%E3%81%A8%E3%81%AF\"><\/span>COPC\u3068\u306f<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p><mark>COPC\u3068\u306f\u3001\u30a2\u30e1\u30ea\u30ab\u306eCOPC\u793e\u304c\u5b9a\u3081\u3066\u3044\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u904b\u55b6\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u898f\u683c<\/mark>\u3067\u3059\u3002\u4e00\u822c\u7684\u306b\u306f\u300cCOPC CX\u898f\u683c\u300d\u3068\u547c\u3070\u308c\u3001<mark>\u4e16\u754c\u7684\u306b\u6d3b\u7528\u3055\u308c\u3066\u3044\u308b\u696d\u754c\u6a19\u6e96\u306e\u898f\u683c<\/mark>\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u4e16\u754c\u9280\u884c\u306b\u3088\u308b\u3068\u300cCOPC\u6a19\u6e96\u3068\u8a8d\u8a3c\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3001\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u30a4\u30f3\u30d5\u30e9\u3001\u5fdc\u7b54\u306e\u6b63\u78ba\u3055\u306a\u3069\u306e\u5206\u91ce\u306b\u304a\u3051\u308b\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u30d1\u30e9\u30e1\u30fc\u30bf\u3092\u63d0\u4f9b\u3059\u308b\u696d\u754c\u56fa\u6709\u306e\u6a19\u6e96\u3067\u3059\u300d\u3068\u7d39\u4ecb\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>COPC\u306e\u6b74\u53f2\u306f\u9577\u304f\u30011996\u5e74\u306b\u30a2\u30e1\u30ea\u30ab\u3067\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u904b\u55b6\u3059\u308b\u5927\u624b\u4f01\u696d\u304c\u96c6\u307e\u308a\u3001\u521d\u7248\u304c\u7b56\u5b9a\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u4ee5\u6765\u3001\u73fe\u5728\u307e\u3067\u591a\u304f\u306e\u4f01\u696d\u3067\u904b\u7528\u3055\u308c\u3066\u304a\u308a\u3001\u4e16\u754c\u7684\u306b\u3082\u4fe1\u983c\u5ea6\u304c\u9ad8\u3044\u3067\u3059\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u898f\u683c\u306b\u306fCOPC\u4ee5\u5916\u306b\u3082HDI\u306a\u30696\u3064\u307b\u3069\u4e16\u754c\u7684\u306b\u904b\u7528\u3055\u308c\u3066\u3044\u308b\u3082\u306e\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u6700\u65b0\u30d0\u30fc\u30b8\u30e7\u30f37.0\u306e\u7279\u5fb4\uff082023\/01 \u6642\u70b9\uff09<\/h3>\n\n\n\n<p>COPC\u306f\u5e38\u306b\u793e\u4f1a\u306e\u5909\u5316\u306b\u4f34\u3044\u66f4\u65b0\u304c\u691c\u8a0e\u3055\u308c\u3066\u3044\u307e\u3059\u3002COPC\u898f\u683c\u59d4\u54e1\u4f1a\u306f\u5e742\u56de\u306e\u4f1a\u8b70\u3092\u958b\u50ac\u3057\u30b0\u30ed\u30fc\u30d0\u30eb\u306e\u6700\u65b0\u30c8\u30ec\u30f3\u30c9\u3092\u8e0f\u307e\u3048\u305f\u691c\u8a0e\u304c\u884c\u308f\u308c\u307e\u3059\u3002\u73fe\u5728\u306f<strong>2021\u5e7411\u6708\u306b\u516c\u958b\u3055\u308c\u305f\u30d0\u30fc\u30b8\u30e7\u30f37.0\u304c\u6700\u65b0<\/strong>\u3068\u306a\u308a\u307e\u3059\u3002\u4e3b\u306b\u4ee5\u4e0b\u306e\u5185\u5bb9\u304c\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u3055\u308c\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"265\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/01\/Slide1-1-1024x265.jpeg\" alt=\"\" class=\"wp-image-2198\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/01\/Slide1-1-1024x265.jpeg 1024w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/01\/Slide1-1-300x78.jpeg 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/01\/Slide1-1-768x199.jpeg 768w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/01\/Slide1-1.jpeg 1128w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/www.copc.com\/copc-standards\/\" target=\"_blank\" rel=\"noopener\" title=\"\">https:\/\/www.copc.com\/copc-standards\/<\/a><\/figcaption><\/figure>\n\n\n<p>\u307e\u305f\u3001\u5927\u304d\u306a\u5909\u66f4\u70b9\u3068\u3057\u3066\u30b9\u30bf\u30f3\u30c0\u30fc\u30c9\u304b\u3089\u30af\u30e9\u30a4\u30c6\u30ea\u30a2\u3078\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u898f\u5b9a\u306e\u65b9\u91dd\u5909\u66f4\u304c\u884c\u308f\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u30b9\u30bf\u30f3\u30c0\u30fc\u30c9\u00a0 \u00a0 \uff1d \u3084\u308b\u3079\u304d\u3053\u3068\u3092\u5b9a\u3081\u308b\u9805\u76ee\u3092\u898f\u5b9a<\/li>\n<li>\u30af\u30e9\u30a4\u30c6\u30ea\u30a2\u00a0 \u00a0\uff1d \u5404\u30bb\u30f3\u30bf\u30fc\u306e\u719f\u616e\u3068\u5b9f\u884c\u3092\u4fc3\u3059\u9805\u76ee\u3092\u898f\u5b9a\uff08\u30ea\u30ea\u30fc\u30b97.0\u306e\u65b9\u91dd\uff09<\/li>\n<\/ul>\n<p>\u3053\u308c\u306fCOPC\u306b\u9650\u3089\u305a\u3001\u591a\u304f\u306e\u696d\u754c\u3067\u8d77\u3053\u3063\u3066\u3044\u308b\u5909\u5316\u3067\u3059\u3002VUCA\u306e\u6642\u4ee3\u3068\u547c\u3070\u308c\u308b\u73fe\u4ee3\u306b\u3042\u3063\u3066\u30d3\u30b8\u30cd\u30b9\u74b0\u5883\u306e\u5909\u5316\u304c\u65e9\u304f\u3001\u3084\u308b\u3079\u304d\u3053\u3068\u306f\u3059\u3050\u306b\u5909\u308f\u3063\u3066\u3057\u307e\u3046\u53ef\u80fd\u6027\u304c\u3042\u308b\u305f\u3081\u3067\u3059\u3002\u5909\u5316\u306b\u5bfe\u3057\u3001\u67d4\u8edf\u306b\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u304c\u6c42\u3081\u3089\u308c\u308b\u305f\u3081\u3001\u81ea\u5f8b\u578b\u7d44\u7e54\u904b\u55b6\u304c\u6c42\u3081\u3089\u308c\u308b\u3068\u3044\u3046\u306e\u304c\u6700\u65b0\u306e\u30c8\u30ec\u30f3\u30c9\u306b\u306a\u308a\u3064\u3064\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n<h3 class=\"wp-block-heading\">COPC\u306b\u95a2\u9023\u3059\u308b\u7d44\u7e54<\/h3>\n\n\n\n<p>COPC\u898f\u683c\u306b\u95a2\u9023\u3059\u308b\u306e\u306f\u4e3b\u306bCOPC\u793e\u3068COPC\u53d6\u5f97\u4f01\u696d\u306e\u30e1\u30f3\u30d0\u30fc\u3067\u69cb\u6210\u3055\u308c\u308bCOPC\u898f\u683c\u59d4\u54e1\u4f1a\u306e2\u3064\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/01\/COPC.001-1024x576.jpeg\" alt=\"\" class=\"wp-image-2184\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/01\/COPC.001-1024x576.jpeg 1024w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/01\/COPC.001-300x169.jpeg 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/01\/COPC.001-768x432.jpeg 768w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/01\/COPC.001-1536x864.jpeg 1536w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/01\/COPC.001.jpeg 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">COPC\u793e<\/h4>\n\n\n\n<p>\u30d5\u30ed\u30ea\u30c0\u5dde\u306b\u62e0\u70b9\u3092\u7f6e\u304f\u975e\u516c\u958b\u306e\u7d4c\u55b6\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u4f1a\u793e\u3067\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u5909\u9769\u3092\u5c02\u9580\u3068\u3057\u3066\u3044\u307e\u3059\u3002\u8a8d\u5b9a\u3092\u53d7\u3051\u308b\u305f\u3081\u306b\u3001\u4f01\u696d\u306b\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u30b5\u30fc\u30d3\u30b9\u3084\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3092\u63d0\u4f9b\u3057\u3001\u4f01\u696d\u304c\u7d99\u7d9a\u7684\u306b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u6e2c\u5b9a\u3067\u304d\u308b\u3088\u3046\u8a2d\u8a08\u3055\u308c\u305f\u30d7\u30ed\u30bb\u30b9\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u65e5\u672c\u3067\u306f\u682a\u5f0f\u4f1a\u793e\u30d7\u30ed\u30b7\u30fc\u30c9\u304c\u65e5\u672c\u3067\u552f\u4e00\u306eCOPC\u7dcf\u4ee3\u7406\u5e97\u3068\u3057\u3066\u6d3b\u52d5\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">COPC\u898f\u683c\u59d4\u54e1\u4f1a<\/h4>\n\n\n\n<p>COPC\u6a19\u6e96\u5316\u59d4\u54e1\u4f1a\u306f\u3001COPC\u6a19\u6e96\u3092\u5b9f\u88c5\u3057\u3066\u3044\u308b\u7d44\u7e54\u304b\u3089\u30dc\u30e9\u30f3\u30c6\u30a3\u30a2\u3067\u69cb\u6210\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u898f\u683c\u59d4\u54e1\u4f1a\u306e\u30e1\u30f3\u30d0\u30fc\u306f\u3001COPC CX\u898f\u683c\u306e\u6539\u5584\u63d0\u6848\u3068COPC CX\u898f\u683c\u306e\u5b9f\u65bd\u4fc3\u9032\u3092\u62c5\u5f53\u3057\u3066\u3044\u307e\u3059\u3002\u59d4\u54e1\u4f1a\u306f\u5e742\u56de\u958b\u50ac\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"COPC%E3%81%AE%E7%A8%AE%E9%A1%9E\"><\/span>COPC\u306e\u7a2e\u985e<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>COPC\u306f\u305d\u308c\u305e\u308c\u904b\u7528\u76ee\u7684\u3084\u4e3b\u4f53\u306e\u9055\u3044\u306b\u3088\u3063\u30663\u7a2e\u985e\u306b\u5206\u304b\u308c\u307e\u3059\u3002<br>\u300cCSP\uff08Customer Service Provider\uff09\u300d\u300cOSP\uff08Outsource Service Providers\uff09\u300d\u300cVMO\uff08Vendor Management Organizations\uff09\u300d\u306e\u533a\u5206\u3067\u3057\u305f\u304c\u3001\u6700\u65b0\u30d0\u30fc\u30b8\u30e7\u30f37.0\u3088\u308a\u4ee5\u4e0b\u306e\u533a\u5206\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"443\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/01\/Slide2-1024x443.jpeg\" alt=\"\" class=\"wp-image-2196\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/01\/Slide2-1024x443.jpeg 1024w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/01\/Slide2-300x130.jpeg 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/01\/Slide2-768x332.jpeg 768w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/01\/Slide2.jpeg 1174w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">COPC CX \u898f\u683c Customer Operations\u7248<\/h3>\n\n\n\n<p><strong>COPC CX\u898f\u683c \u30ab\u30b9\u30bf\u30de\u30fc\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u7248\u306f\u3001\u4e3b\u306b\u81ea\u793e\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u55b6\u7d44\u7e54\u306b\u5411\u3051\u305f\u5185\u5bb9<\/strong>\u3067\u3059\u3002CSP\u306f\u81ea\u793e\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u55b6\u306b\u7126\u70b9\u3092\u5f53\u3066\u3066\u304a\u308a\u3001CX\u696d\u52d9\u5168\u4f53\u3068\u5168\u3066\u306e\u30b5\u30fc\u30d3\u30b9\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u901a\u3058\u3066\u9ad8\u3044\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306e\u67d4\u8edf\u306a\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u6700\u65b0\u72487.0\u3067\u306f\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u30b8\u30e3\u30fc\u30cb\u30fc\u3001\u30c7\u30b8\u30bf\u30eb\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u30c1\u30e3\u30cd\u30eb\u3001EX\u306e\u62e1\u5927\u3068\u3044\u3063\u305f\u9805\u76ee\u304c\u66f4\u65b0\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u4eba\u3067\u306e\u5bfe\u5fdc\u3060\u3051\u3067\u306f\u306a\u304f\u3001\u30c7\u30b8\u30bf\u30eb\u3092\u5229\u7528\u3057\u3066\u81ea\u5df1\u89e3\u6c7a\u3059\u308b\u305f\u3081\u306b\u7528\u610f\u3055\u308c\u305f\u30c1\u30e3\u30cd\u30eb\u306a\u3069\u3082\u5bfe\u8c61\u3068\u3057\u3066\u3044\u308b\u70b9\u304c\u30dd\u30a4\u30f3\u30c8\u3067\u3001\u3053\u3053\u6570\u5e74\u306e\u5909\u5316\u3082\u5305\u62ec\u3057\u305f\u5185\u5bb9\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">COPC CX \u898f\u683c Contact Centers\u7248<\/h3>\n\n\n\n<p><strong>COPC CX\u898f\u683c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u7248\u306f\u3001CSP\u3068OSP\u3069\u3061\u3089\u3082\u5305\u62ec\u3057\u305f\u5185\u5bb9<\/strong>\u3067\u3059\u3002OSP\u306f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u4f01\u696d\u5411\u3051\u306e\u57fa\u6e96\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u9867\u5ba2\u306e\u30b5\u30fc\u30d3\u30b9\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u4e0d\u53ef\u6b20\u306a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30b5\u30fc\u30d3\u30b9\u306b\u7126\u70b9\u3092\u5f53\u3066\u3001\u30cf\u30a4\u30d1\u30fc\u30d5\u30a9\u30de\u30f3\u30b9\u306eOSP\u306b\u5bfe\u3057\u3066\u8a8d\u5b9a\u30fb\u8a55\u4fa1\u3059\u308b\u3053\u3068\u3084\u9ad8\u3044\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u9054\u6210\u3059\u308b\u305f\u3081\u306b\u8a2d\u8a08\u3055\u308c\u305f\u8a73\u7d30\u306a\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u4e3b\u773c\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">COPC CX \u898f\u683c VMOs\u7248<\/h3>\n\n\n\n<p><strong>COPC CX\u898f\u683cVMOs\u7248\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u767a\u6ce8\u5074\u306b\u5bfe\u3057\u3066\u5b9a\u3081\u3089\u308c\u305f<\/strong>\u5185\u5bb9\u3067\u3059\u3002VMO\u3068\u306f\u300cVendor Management Organization\u300d\u306e\u7565\u3067\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\uff08\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\uff09\u904b\u7528\u306e\u7ba1\u7406\u8cac\u4efb\u3092\u6301\u3063\u3066\u3044\u308b\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u3084\u7d44\u7e54\u3092\u6307\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306f\u3001\u767a\u6ce8\u5074\u306b\u3082\u77e5\u8b58\u304c\u306a\u3044\u3068\u30b3\u30b9\u30c8\u3084\u54c1\u8cea\u3092\u9069\u5207\u306b\u7ba1\u7406\u3059\u308b\u3053\u3068\u306f\u96e3\u3057\u3044\u3067\u3059\u3002\u3069\u306e\u3088\u3046\u306a\u30d9\u30f3\u30c0\u30fc\u3092\u9078\u3079\u3070\u826f\u3044\u306e\u304b\u3001\u305d\u306e\u30d9\u30f3\u30c0\u30fc\u3092\u3069\u306e\u3088\u3046\u306b\u8a55\u4fa1\u3059\u308c\u3070\u3088\u3044\u306e\u304b\u3092\u4f53\u7cfb\u7684\u306b\u6574\u7406\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001\u6700\u8fd1\u3067\u306f\u30b3\u30fc\u30eb\u4ee5\u5916\u306b\u3082\u30c1\u30e3\u30c3\u30c8\u3084\u30e1\u30fc\u30eb\u306e\u3088\u3046\u306b\u8907\u6570\u30c1\u30e3\u30cd\u30eb\u304c\u3042\u308a\u3001\u305d\u308c\u3089\u3092\u5225\u3005\u306e\u30d9\u30f3\u30c0\u30fc\u306b\u4f9d\u983c\u3057\u3066\u3044\u308b\u3053\u3068\u3082\u5c11\u306a\u304f\u3042\u308a\u307e\u305b\u3093\u3002\u8907\u6570\u30d9\u30f3\u30c0\u30fc\u304c\u3044\u3066\u3082\u7d71\u4e00\u611f\u3092\u3082\u3063\u3066\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u306b\u3069\u306e\u3088\u3046\u306a\u8abf\u6574\u304c\u5fc5\u8981\u306a\u306e\u304b\u304c\u4f53\u7cfb\u5316\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"COPC%E5%8F%96%E5%BE%97%E3%81%AE3%E3%81%A4%E3%81%AE%E3%83%A1%E3%83%AA%E3%83%83%E3%83%88\"><\/span>COPC\u53d6\u5f97\u306e3\u3064\u306e\u30e1\u30ea\u30c3\u30c8<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>COPC\u3092\u53d6\u5f97\u3059\u308b\u3068\u3069\u306e\u3088\u3046\u306a\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308b\u306e\u3067\u3057\u3087\u3046\u304b\u3002\u3053\u3053\u3067\u306f3\u3064\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u81ea\u793e\u30bb\u30f3\u30bf\u30fc\u306e\u73fe\u72b6\u304c\u308f\u304b\u308b<\/h3>\n\n\n\n<p>COPC\u306e\u53d6\u5f97\u306b\u5411\u3051\u3066\u306f\u3055\u307e\u3056\u307e\u306a\u5bfe\u5fdc\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002COPC\u306f\u53d6\u5f97\u3059\u308b\u3053\u3068\u81ea\u4f53\u306b\u3082\u4fa1\u5024\u306f\u3042\u308a\u307e\u3059\u304c\u3001<strong>\u53d6\u5f97\u307e\u3067\u306e\u904e\u7a0b\u3067\u81ea\u793e\u30bb\u30f3\u30bf\u30fc\u3092\u30a2\u30bb\u30b9\u30e1\u30f3\u30c8\u3067\u304d\u308b\u3053\u3068\u306b\u3082\u5927\u304d\u306a\u4fa1\u5024<\/strong>\u304c\u3042\u308a\u307e\u3059\u3002<br><br>COPC\u3067\u306f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u3059\u308b\u305f\u3081\u306b\u306f\u6b20\u304b\u305b\u306a\u3044\u9805\u76ee\u304c\u7db2\u7f85\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u30b3\u30b9\u30c8\u3084\u54c1\u8cea\u7ba1\u7406\u306f\u3082\u3061\u308d\u3093\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u6559\u80b2\u3084\u63a1\u7528\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u3069\u306e\u3088\u3046\u306b\u8a08\u6e2c\u3059\u308b\u304b\u306a\u3069\u591a\u5c90\u306b\u6e21\u308a\u307e\u3059\u3002COPC\u304c\u63d0\u4f9b\u3059\u308b\u6700\u65b0\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u57fa\u6e96\u3068\u6bd4\u8f03\u3059\u308b\u3053\u3068\u3067\u3001\u81ea\u793e\u30bb\u30f3\u30bf\u30fc\u306f\u4f55\u304c\u3067\u304d\u3066\u3044\u3066\u3001\u4f55\u304c\u3067\u304d\u3066\u3044\u306a\u3044\u306e\u304b\u3092\u660e\u3089\u304b\u306b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30ec\u30d9\u30eb\u30a2\u30c3\u30d7\u304c\u3067\u304d\u308b<\/h3>\n\n\n\n<p>COPC\u3092\u53d6\u5f97\u3059\u308b\u3053\u3068\u306e\u6700\u5927\u306e\u30e1\u30ea\u30c3\u30c8\u306f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u5411\u4e0a\u3067\u304d\u308b\u3053\u3068\u3067\u3059\u3002\u305d\u3082\u305d\u3082\u3001COPC\u304c\u76ee\u6307\u3057\u3066\u3044\u308b\u306e\u306f\u4ee5\u4e0b\u306e3\u3064\u3067\u3059\u3002<\/p>\n\n\n<ol>\n<li><strong>\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u3084\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CS\uff09\u306e\u5411\u4e0a<\/strong><\/li>\n<li><strong>\u30b3\u30b9\u30c8\u524a\u6e1b\u3084\u751f\u7523\u6027\u306e\u5411\u4e0a<\/strong><\/li>\n<li><strong>\u5fdc\u7b54\u7387\u3084\u8fd4\u7b54\u901f\u5ea6\u3001\u89e3\u6c7a\u7387\u306e\u5411\u4e0a<\/strong><\/li>\n<\/ol>\n<p>COPC\u306e\u57fa\u6e96\u3092\u6e80\u305f\u3059\u3053\u3068\u3067\u3001\u3053\u308c\u3089\u306e\u52b9\u679c\u3092\u5f97\u308b\u3053\u3068\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002\u4e16\u754c\u6a19\u6e96\u306e\u30ce\u30a6\u30cf\u30a6\u3084\u30d7\u30ed\u30bb\u30b9\u3092\u8eab\u306b\u3064\u3051\u308b\u3053\u3068\u3067\u81ea\u793e\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u30ec\u30d9\u30eb\u30a2\u30c3\u30d7\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n<h3 class=\"wp-block-heading\">\u4fe1\u983c\u3067\u304d\u308b\u7b2c\u4e09\u8005\u304b\u3089\u306e\u8a55\u4fa1\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u308b<\/h3>\n\n\n\n<p>COPC\u3092\u53d6\u5f97\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308c\u3070\u3001<strong>\u4e16\u754c\u6a19\u6e96\u304b\u3089\u898b\u3066\u3082\u9867\u5ba2\u6e80\u8db3\u5ea6\u3084\u751f\u7523\u6027\u304c\u9ad8\u3044\u904b\u55b6\u304c\u3067\u304d\u3066\u3044\u308b\u3053\u3068\u304c\u7b2c\u4e09\u8005\u6a5f\u95a2\u304b\u3089\u8a8d\u3081\u3089\u308c\u305f\u8a3c<\/strong>\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u308c\u306f\u30a2\u30a6\u30c8\u30bd\u30fc\u30b5\u30fc\u3067\u3042\u308c\u3070\u3001\u767a\u6ce8\u5074\u306e\u9867\u5ba2\u3078\u30a2\u30d4\u30fc\u30eb\u3067\u304d\u308b\u5f37\u307f\u306b\u306a\u308a\u307e\u3059\u3057\u3001\u81ea\u793e\u30bb\u30f3\u30bf\u30fc\u3067\u3042\u3063\u3066\u3082\u793e\u5185\u3084\u793e\u5916\u306b\u81ea\u793e\u306e\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u54c1\u8cea\u3084\u751f\u7523\u6027\u306e\u9ad8\u3055\u3092\u793a\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001COPC\u3092\u53d6\u5f97\u3059\u308b\u3053\u3068\u3067\u3001\u30bb\u30f3\u30bf\u30fc\u3084\u305d\u3053\u3067\u50cd\u304f\u5f93\u696d\u54e1\u3068\u3057\u3066\u3082\u81ea\u4fe1\u3084\u8a87\u308a\u3092\u6301\u3064\u3053\u3068\u304c\u3067\u304d\u3001\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u30a2\u30c3\u30d7\u306b\u3082\u7e4b\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"COPC%E5%8F%96%E5%BE%97%E3%81%BE%E3%81%A7%E3%81%AE%E6%B5%81%E3%82%8C\"><\/span>COPC\u53d6\u5f97\u307e\u3067\u306e\u6d41\u308c<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>COPC\u3092\u53d6\u5f97\u3059\u308b\u305f\u3081\u306b\u306f\u4ee5\u4e0b\u306e\u30d7\u30ed\u30bb\u30b9\u3092\u7d4c\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1024\" height=\"425\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/01\/Screen-Shot-2023-01-25-at-21.00.44-1-1024x425.png\" alt=\"\" class=\"wp-image-2200\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/01\/Screen-Shot-2023-01-25-at-21.00.44-1-1024x425.png 1024w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/01\/Screen-Shot-2023-01-25-at-21.00.44-1-300x124.png 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/01\/Screen-Shot-2023-01-25-at-21.00.44-1-768x318.png 768w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/01\/Screen-Shot-2023-01-25-at-21.00.44-1-1536x637.png 1536w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/01\/Screen-Shot-2023-01-25-at-21.00.44-1.png 1867w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/proseed.co.jp\/copc_service\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u3010\u53c2\u7167\uff1aCOPC\u793e\u306e\u8a8d\u8a3c\u53d6\u5f97\u307e\u3067\u306e\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u3011<\/a><\/figcaption><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\">STEP1\uff1a\u30c7\u30fc\u30bf\u53ce\u96c6\u958b\u59cb<\/h3>\n\n\n\n<p>\u6700\u521d\u306e\u30b9\u30c6\u30c3\u30d7\u306f\u300c\u30c7\u30fc\u30bf\u53ce\u96c6\u300d\u306b\u306a\u308a\u307e\u3059\u3002\u73fe\u72b6\u3092\u628a\u63e1\u3059\u308b\u305f\u3081\u306b\u30d9\u30fc\u30b9\u30e9\u30a4\u30f3\u30a2\u30bb\u30b9\u30e1\u30f3\u30c8\u3092\u5b9f\u65bd\u3057\u307e\u3059\u3002\u30d9\u30fc\u30b9\u30e9\u30a4\u30f3\u30a2\u30bb\u30b9\u30e1\u30f3\u30c8\u3068\u306f\u3001COPC\u53d6\u5f97\u6d3b\u52d5\u3092\u59cb\u3081\u308b\u306b\u3042\u305f\u308a\u3001\u7d44\u7e54\u306e\u73fe\u72b6\u3068COPC\u306e\u898f\u683c\u8981\u6c42\u306b\u304a\u3051\u308b\u4e56\u96e2\u3092\u5177\u4f53\u7684\u306b\u628a\u63e1\u3059\u308b\u305f\u3081\u306b\u884c\u3046\u8a3a\u65ad\u306e\u3053\u3068\u3092\u6307\u3057\u307e\u3059\u3002\u8a3a\u65ad\u7d50\u679c\u306b\u57fa\u3065\u304d\u8a8d\u8a3c\u53d6\u5f97\u307e\u3067\u306e\u30de\u30b9\u30bf\u30fc\u30d7\u30e9\u30f3\u306e\u8a2d\u5b9a\u3001\u30b9\u30b3\u30fc\u30d7\u306e\u5b9a\u7fa9\u3084\u6307\u6a19\u3092\u5b9a\u3081\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4e00\u822c\u7684\u306b\u306f1\u30f6\u6708\u307b\u3069\u306e\u671f\u9593\u3067\u884c\u308f\u308c\u3001\u3053\u306e\u8a3a\u65ad\u7d50\u679c\u306b\u3088\u3063\u3066\u53d6\u5f97\u307e\u3067\u306e\u30d7\u30ed\u30bb\u30b9\u5168\u4f53\u306e\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u304c\u6c7a\u307e\u3063\u3066\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">STEP2\uff1a\u898f\u683c\u8981\u6c42\u306e\u69cb\u7bc9<\/h3>\n\n\n\n<p>\u6b21\u306e\u30b9\u30c6\u30c3\u30d7\u306f\u300c\u898f\u683c\u8981\u6c42\u306e\u69cb\u7bc9\u300d\u3067\u3001\u898f\u683c\u304c\u8981\u6c42\u3059\u308b\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u4ed5\u7d44\u307f\u3092\u69cb\u7bc9\u3057\u307e\u3059\u3002\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u306e\u8a2d\u8a08\u30fb\u6539\u5584\u3084\u3001\u4eba\u6750\u80b2\u6210\u306b\u7740\u624b\u3059\u308b\u3068\u3068\u3082\u306b\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u6307\u6a19\u30c7\u30fc\u30bf\u6e2c\u5b9a\u3092\u958b\u59cb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u306e\u30d5\u30a7\u30fc\u30ba\u306f\u4e00\u822c\u7684\u306b\u306f3~4\u30f6\u6708\u307b\u3069\u304b\u304b\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">STEP3\uff1a\u30d7\u30ed\u30bb\u30b9\u6539\u5584<\/h3>\n\n\n\n<p>\u6b21\u306e\u30b9\u30c6\u30c3\u30d7\u306f\u300c\u30d7\u30ed\u30bb\u30b9\u6539\u5584\u300d\u3067\u3059\u3002\u7d99\u7d9a\u7684\u306b\u53ce\u96c6\u3055\u308c\u305f\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u6307\u6a19\u30c7\u30fc\u30bf\u3092\u57fa\u306b\u76ee\u6a19\u9054\u6210\u306e\u70ba\u306e\u5ba2\u89b3\u7684\u306a\u5206\u6790\u3068\u6539\u5584\u6d3b\u52d5\u3092\u63a8\u9032\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u306e\u30d5\u30a7\u30fc\u30ba\u306f\u30bb\u30f3\u30bf\u30fc\u306b\u3088\u3063\u3066\u5dee\u304c\u3042\u308a\u307e\u3059\u304c\u304a\u304a\u3088\u305d6~9\u30f6\u6708\u307b\u3069\u304b\u304b\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">STEP4\uff1a\u7533\u8acb\u3068\u5be9\u67fb<\/h3>\n\n\n\n<p>\u6700\u5f8c\u306e\u30b9\u30c6\u30c3\u30d7\u306f\u300c\u7533\u8acb\u3068\u5be9\u67fb\u300d\u3067\u3059\u3002\u69cb\u7bc9\u3055\u308c\u305f\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30b7\u30b9\u30c6\u30e0\u3092\u904b\u7528\u3057\u3001\u7d44\u7e54\u306e\u4f53\u8cea\u6539\u5584\u306e\u7d50\u679c\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u304c\u5411\u4e0a\u3057\u3066\u304d\u305f\u6bb5\u968e\u3067\u8a8d\u8a3c\u5be9\u67fb\u3092\u53d7\u3051\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4e00\u822c\u7684\u306b\u306f\u7533\u8acb\u3068\u5be9\u67fb\u7d42\u4e86\u307e\u3067\u30671~3\u30f6\u6708\u307b\u3069\u306e\u6642\u9593\u304c\u304b\u304b\u308a\u307e\u3059\u3002\u3053\u3053\u3067\u5be9\u67fb\u304c\u5b8c\u4e86\u3057\u3001\u57fa\u6e96\u3092\u6e80\u305f\u3057\u3066\u3044\u308c\u3070\u898b\u4e8bCOPC\u53d6\u5f97\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%81%BE%E3%81%A8%E3%82%81\"><\/span>\u307e\u3068\u3081<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u672c\u8a18\u4e8b\u3067\u306fCOPC\u306b\u3064\u3044\u3066\u3001\u6982\u8981\u3084\u53d6\u5f97\u30e1\u30ea\u30c3\u30c8\u3001\u53d6\u5f97\u307e\u3067\u306e\u6d41\u308c\u3092\u89e3\u8aac\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u4e16\u754c\u7684\u306a\u6a19\u6e96\u3068\u3057\u3066\u6d3b\u7528\u3055\u308c\u3066\u3044\u308b\u898f\u683c\u306a\u3060\u3051\u306b\u53d6\u5f97\u306e\u57fa\u6e96\u3084\u30d7\u30ed\u30bb\u30b9\u306f\u53b3\u683c\u306b\u6c7a\u307e\u3063\u3066\u3044\u307e\u3059\u3002\u53d6\u5f97\u3059\u308b\u306e\u306f\u5927\u5909\u3067\u3059\u304c\u3001\u53d6\u5f97\u307e\u3067\u306e\u904e\u7a0b\u3067\u81ea\u793e\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30ec\u30d9\u30eb\u30a2\u30c3\u30d7\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u5f0a\u793e\u30a6\u30a3\u30eb\u30aa\u30d6\u30ef\u30fc\u30af\u3067\u3082COPC\u53d6\u5f97\u8005\u306b\u3088\u308b\u9ad8\u3044\u57fa\u6e96\u3067\u306e\u904b\u55b6\u3092\u5b9f\u65bd\u3057\u3066\u304a\u308a\u307e\u3059\u3002COPC\u53d6\u5f97\u306b\u8208\u5473\u304c\u3042\u308b\u65b9\u3001COPC\u3092\u6d3b\u7528\u3057\u305f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u55b6\u306b\u3054\u8208\u5473\u304c\u3042\u308b\u65b9\u306f\u6c17\u8efd\u306b\u3054\u76f8\u8ac7\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<div class=\"cta_area\">  <p class=\"cta_ttl\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u8ab2\u984c\u306f\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u3078\uff01<\/p>\n  <p class=\"cta_text\">\u300c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u4eba\u6750\u63a1\u7528\u304c\u306a\u304b\u306a\u304b\u3046\u307e\u304f\u3044\u304b\u306a\u3044\u300d\u300c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306e\u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u3092\u691c\u8a0e\u3057\u3066\u3044\u308b\u300d\u300c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u751f\u7523\u6027\u3092\u9ad8\u3081\u305f\u3044\u300d\u300c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u52b9\u7387\u5316\u3055\u305b\u305f\u3044\u300d\u3068\u3044\u3063\u305f\u304a\u60a9\u307f\u3092\u304a\u6301\u3061\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u304b\uff1f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u696d\u754c\u3092\u4e2d\u5fc3\u306b25\u5e74\u4ee5\u4e0a\u306e\u5b9f\u7e3e\u3068\u30ce\u30a6\u30cf\u30a6\u304c\u3042\u308b\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u3067\u306f\u3001\u304a\u5ba2\u69d8\u306b\u5bc4\u308a\u6dfb\u3063\u305f\u6700\u9069\u306a\u30b5\u30fc\u30d3\u30b9\u306e\u3054\u63d0\u6848\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n  <p class=\"cta_btn\">\n    <a href=\"https:\/\/willof-work.co.jp\/corp\/contact\/officework\/?utm_source=connenavi&#038;utm_medium=button&#038;utm_campaign=contact&#038;utm_term=2188_2\" target=\"_blank\" rel=\"noopener\">\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u3053\u3061\u3089<\/a>\n  <\/p>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"COPC%E8%A6%8F%E6%A0%BC%E3%81%AB%E9%96%A2%E3%81%99%E3%82%8B%E3%80%8C%E3%82%88%E3%81%8F%E3%81%82%E3%82%8B%E8%B3%AA%E5%95%8F%E3%80%8D\"><\/span>COPC\u898f\u683c\u306b\u95a2\u3059\u308b\u300c\u3088\u304f\u3042\u308b\u8cea\u554f\u300d<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">COPC\u898f\u683c\u3068\u306f\u4f55\u3067\u3059\u304b\uff1f<\/h3>\n\n\n\n<p>\u30a2\u30e1\u30ea\u30ab\u306eCOPC\u793e\u304c\u5b9a\u3081\u3066\u3044\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u904b\u55b6\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u898f\u683c\u3067\u3059\u3002\u4e00\u822c\u7684\u306b\u306f\u300cCOPC CX\u898f\u683c\u300d\u3068\u547c\u3070\u308c\u3001\u4e16\u754c\u7684\u306b\u6d3b\u7528\u3055\u308c\u3066\u3044\u308b\u696d\u754c\u6a19\u6e96\u306e\u898f\u683c\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">COPC\u898f\u683c\u3092\u53d6\u5f97\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u306f\u4f55\u3067\u3059\u304b\uff1f<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u81ea\u793e\u30bb\u30f3\u30bf\u30fc\u306e\u73fe\u72b6\u628a\u63e1\u3068\u6539\u5584\u70b9\u306e\u53ef\u8996\u5316<\/li>\n\n\n\n<li>\u9867\u5ba2\u6e80\u8db3\u5ea6\u3084\u751f\u7523\u6027\u306e\u5411\u4e0a<\/li>\n\n\n\n<li>\u7b2c\u4e09\u8005\u304b\u3089\u306e\u4fe1\u983c\u7372\u5f97\u3068\u793e\u5185\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u5411\u4e0a<\/li>\n<\/ul>\n\n\n\n<p>COPC\u306e\u53d6\u5f97\u3092\u901a\u3058\u3066\u3001\u56fd\u969b\u57fa\u6e96\u306b\u57fa\u3065\u3044\u305f\u904b\u55b6\u4f53\u5236\u3092\u69cb\u7bc9\u3067\u304d\u3001\u5fdc\u7b54\u7387\u3084\u89e3\u6c7a\u7387\u3068\u3044\u3063\u305f\u6307\u6a19\u306e\u6539\u5584\u3082\u671f\u5f85\u3067\u304d\u307e\u3059\u3002<\/p>\n","protected":false},"featured_media":2241,"parent":0,"template":"","news_cat":[13,14],"news_genre":[],"writer":[69],"banner":[],"class_list":["post-2188","news","type-news","status-publish","has-post-thumbnail","hentry","news_cat-productivity-improvement","news_cat-improving-customer-satisfaction","writer-connenavi"],"acf":[],"_links":{"self":[{"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/news\/2188","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/news"}],"about":[{"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/types\/news"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/media\/2241"}],"wp:attachment":[{"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/media?parent=2188"}],"wp:term":[{"taxonomy":"news_cat","embeddable":true,"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/news_cat?post=2188"},{"taxonomy":"news_genre","embeddable":true,"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/news_genre?post=2188"},{"taxonomy":"writer","embeddable":true,"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/writer?post=2188"},{"taxonomy":"banner","embeddable":true,"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/banner?post=2188"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}