{"id":2656,"date":"2023-08-28T13:43:21","date_gmt":"2023-08-28T04:43:21","guid":{"rendered":"https:\/\/callcenternavi.jp\/connenavi\/?post_type=news&#038;p=2656"},"modified":"2025-09-19T16:52:32","modified_gmt":"2025-09-19T07:52:32","slug":"bpo%e3%81%a8%e3%81%af%e2%94%82%e3%83%93%e3%82%b8%e3%83%8d%e3%82%b9%e6%a5%ad%e5%8b%99%e5%8a%b9%e7%8e%87%e5%8c%96%ef%bc%81-%e7%9f%a5%e3%81%a3%e3%81%a6%e3%81%8a%e3%81%8f%e3%81%b9%e3%81%8d%e5%85%a8","status":"publish","type":"news","link":"https:\/\/callcenternavi.jp\/connenavi\/note\/2656\/","title":{"rendered":"BPO\uff08\u30d3\u30b8\u30cd\u30b9\u30fb\u30d7\u30ed\u30bb\u30b9\u30fb\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\uff09\u3068\u306f\uff1f\u5bfe\u8c61\u3068\u306a\u308b\u696d\u52d9\u3084\u30e1\u30ea\u30c3\u30c8\u3001\u5c0e\u5165\u4e8b\u4f8b\u3092\u89e3\u8aac"},"content":{"rendered":"\n<table style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<td style=\"width: 100%; background-color: #31529c; text-align: center;\"><span style=\"color: #ffffff;\"><strong>\u3053\u306e\u8a18\u4e8b\u3092\u8aad\u3093\u3067\u308f\u304b\u308b\u3053\u3068<\/strong><\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 100%;\">\u3000<strong>\u2714\u3000BPO\u306e\u5b9a\u7fa9\u3068\u3001\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u30fbBPR\u3068\u306e\u9055\u3044<\/strong><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 100%;\"><strong>\u3000\u2714\u3000BPO\u306b\u5411\u3044\u3066\u3044\u308b\u696d\u52d9\u306e\u7279\u5fb4\u3068\u5177\u4f53\u4f8b<\/strong><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 100%;\"><strong>\u3000\u2714\u3000BPO\u5c0e\u5165\u306b\u3088\u308b\u4e3b\u306a\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8<\/strong><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 100%;\">\u3000<strong>\u2714\u3000BPO\u30d9\u30f3\u30c0\u30fc\u3092\u9078\u3076\u969b\u306e\u91cd\u8981\u306a\u6bd4\u8f03\u30dd\u30a4\u30f3\u30c8<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n<p>BPO\uff08\u30d3\u30b8\u30cd\u30b9\u30fb\u30d7\u30ed\u30bb\u30b9\u30fb\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\uff09\u306f\u3001\u4eba\u624b\u4e0d\u8db3\u3084\u696d\u52d9\u306e\u8907\u96d1\u5316\u304c\u9032\u3080\u73fe\u4ee3\u306b\u304a\u3044\u3066\u3001\u4f01\u696d\u306e\u751f\u7523\u6027\u5411\u4e0a\u3084\u30b3\u30b9\u30c8\u524a\u6e1b\u3092\u5b9f\u73fe\u3059\u308b\u624b\u6bb5\u3068\u3057\u3066\u6ce8\u76ee\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u3057\u304b\u3057\u300c<span style=\"text-decoration: underline;\">BPO\u3068\u306f\u4f55\u304b\uff1f<\/span>\u300d\u300c<span style=\"text-decoration: underline;\">\u3069\u3093\u306a\u696d\u52d9\u304c\u5411\u3044\u3066\u3044\u308b\u306e\u304b\uff1f<\/span>\u300d\u3068\u3044\u3046\u7591\u554f\u3092\u6301\u3064\u65b9\u3082\u591a\u3044\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n\n\n\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001BPO\u306e\u57fa\u672c\u7684\u306a\u610f\u5473\u304b\u3089\u5c0e\u5165\u306e\u30e1\u30ea\u30c3\u30c8\u30fb\u6ce8\u610f\u70b9\u3001\u5b9f\u969b\u306e\u4e8b\u4f8b\u307e\u3067\u3092\u308f\u304b\u308a\u3084\u3059\u304f\u89e3\u8aac\u3057\u307e\u3059\u3002\u81ea\u793e\u306e\u696d\u52d9\u52b9\u7387\u5316\u3092\u691c\u8a0e\u4e2d\u306e\u65b9\u306f\u3001\u305c\u3072\u53c2\u8003\u306b\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<div class=\"cta_area\">  <p class=\"cta_ttl\">\u696d\u52d9\u52b9\u7387\u5316\u3092\u3057\u3066\u3044\u304d\u305f\u3044\u3068\u304a\u8003\u3048\u306e\u3054\u62c5\u5f53\u8005\u3055\u307e\u3078<\/p>  <p class=\"cta_text\">\u300c\u751f\u7523\u6027\u3092\u9ad8\u3081\u305f\u3044\u300d\u300cBPO\u306e\u30d7\u30ed\u306b\u696d\u52d9\u3092\u4efb\u305b\u3066\u4e3b\u8ef8\u696d\u52d9\u306b\u5c02\u5ff5\u3057\u305f\u3044\u300d\u300cBPO\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3057\u305f\u3044\u304c\u4f55\u304b\u3089\u624b\u3092\u3064\u3051\u308c\u3070\u3088\u3044\u304b\u5206\u304b\u3089\u306a\u3044\u300d\u3068\u304a\u60a9\u307f\u306e\u3054\u62c5\u5f53\u8005\u3055\u307e\u3001WILLOF\u306eBPO\u30b5\u30fc\u30d3\u30b9\u306f\u4f01\u696d\u3055\u307e\u306e\u904b\u55b6\u8ab2\u984c\u306b\u5bc4\u308a\u6dfb\u3063\u305f\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u306e\u3054\u63d0\u6848\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n  <p class=\"cta_btn\">\n    <a href=\"https:\/\/willof-work.co.jp\/corp\/document\/6411\/?utm_source=connenavi&#038;utm_medium=button&#038;utm_campaign=material_dl&#038;utm_term=2656_1\" target=\"_blank\" rel=\"noopener\">WILLOF\u306eBPO\u30b5\u30fc\u30d3\u30b9\u8cc7\u6599\u306f\u3053\u3061\u3089<\/a>\n  <\/p>\n<\/div>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-transparent ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">TOPICS<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/2656\/#BPO%EF%BC%88%E3%83%93%E3%82%B8%E3%83%8D%E3%82%B9%E3%83%BB%E3%83%97%E3%83%AD%E3%82%BB%E3%82%B9%E3%83%BB%E3%82%A2%E3%82%A6%E3%83%88%E3%82%BD%E3%83%BC%E3%82%B7%E3%83%B3%E3%82%B0%EF%BC%89%E3%81%A8%E3%81%AF\" >BPO\uff08\u30d3\u30b8\u30cd\u30b9\u30fb\u30d7\u30ed\u30bb\u30b9\u30fb\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\uff09\u3068\u306f<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/2656\/#BPO%E3%81%AB%E5%90%91%E3%81%84%E3%81%A6%E3%81%84%E3%82%8B%E6%A5%AD%E5%8B%99%E3%81%AE%E7%89%B9%E5%BE%B4%E3%81%A8%E5%85%B7%E4%BD%93%E4%BE%8B\" >BPO\u306b\u5411\u3044\u3066\u3044\u308b\u696d\u52d9\u306e\u7279\u5fb4\u3068\u5177\u4f53\u4f8b<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/2656\/#BPO%E3%82%B5%E3%83%BC%E3%83%93%E3%82%B9%E5%B0%8E%E5%85%A5%E3%81%AE%E3%83%A1%E3%83%AA%E3%83%83%E3%83%88\" >BPO\u30b5\u30fc\u30d3\u30b9\u5c0e\u5165\u306e\u30e1\u30ea\u30c3\u30c8<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/2656\/#BPO%E3%81%AE%E3%83%87%E3%83%A1%E3%83%AA%E3%83%83%E3%83%88%E3%81%A8%E8%A7%A3%E6%B6%88%E6%96%B9%E6%B3%95\" >BPO\u306e\u30c7\u30e1\u30ea\u30c3\u30c8\u3068\u89e3\u6d88\u65b9\u6cd5<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/2656\/#%E8%87%AA%E7%A4%BE%E3%81%AB%E5%90%88%E3%81%A3%E3%81%9FBPO%E3%83%99%E3%83%B3%E3%83%80%E3%83%BC%E3%81%AE%E9%81%B8%E3%81%B3%E6%96%B9\" >\u81ea\u793e\u306b\u5408\u3063\u305fBPO\u30d9\u30f3\u30c0\u30fc\u306e\u9078\u3073\u65b9<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/2656\/#%E3%81%BE%E3%81%A8%E3%82%81\" >\u307e\u3068\u3081<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/2656\/#BPO%E3%81%AB%E9%96%A2%E3%81%99%E3%82%8B%E3%80%8C%E3%82%88%E3%81%8F%E3%81%82%E3%82%8B%E8%B3%AA%E5%95%8F%E3%80%8D\" >BPO\u306b\u95a2\u3059\u308b\u300c\u3088\u304f\u3042\u308b\u8cea\u554f\u300d<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"BPO%EF%BC%88%E3%83%93%E3%82%B8%E3%83%8D%E3%82%B9%E3%83%BB%E3%83%97%E3%83%AD%E3%82%BB%E3%82%B9%E3%83%BB%E3%82%A2%E3%82%A6%E3%83%88%E3%82%BD%E3%83%BC%E3%82%B7%E3%83%B3%E3%82%B0%EF%BC%89%E3%81%A8%E3%81%AF\"><\/span>BPO\uff08\u30d3\u30b8\u30cd\u30b9\u30fb\u30d7\u30ed\u30bb\u30b9\u30fb\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\uff09\u3068\u306f<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p><strong>BPO\uff08Business Process Outsourcing\uff09<\/strong>\u3068\u306f\u3001<mark>\u4f01\u696d\u306e\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u3092\u4e00\u62ec\u307e\u305f\u306f\u90e8\u5206\u7684\u306b\u3001\u5916\u90e8\u306e\u5c02\u9580\u4f01\u696d\u306b\u59d4\u8a17\u3059\u308b\u30d3\u30b8\u30cd\u30b9\u624b\u6cd5<\/mark>\u3067\u3059\u3002\u59d4\u8a17\u5148\u306f\u300c<span style=\"text-decoration: underline;\">BPO\u30d9\u30f3\u30c0\u30fc<\/span>\u300d\u3068\u547c\u3070\u308c\u3001\u7d4c\u7406\u30fb\u4eba\u4e8b\u30fb\u7dcf\u52d9\u3068\u3044\u3063\u305f\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u696d\u52d9\u304b\u3089\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u3084\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u307e\u3067\u3001\u5e45\u5e83\u3044\u5206\u91ce\u306e\u696d\u52d9\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>BPO\u306e\u7279\u5fb4\u306f\u3001\u5358\u306a\u308b\u4f5c\u696d\u306e\u5916\u6ce8\u306b\u3068\u3069\u307e\u3089\u305a\u3001\u696d\u52d9\u306e\u8a2d\u8a08\u3084\u904b\u7528\u3001\u6539\u5584\u306b\u81f3\u308b\u307e\u3067\u30d7\u30ed\u30bb\u30b9\u5168\u4f53\u3092\u5916\u90e8\u30d1\u30fc\u30c8\u30ca\u30fc\u304c\u62c5\u3046\u70b9\u306b\u3042\u308a\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u4f01\u696d\u306f\u3001\u5b9a\u578b\u7684\u3067\u6642\u9593\u3084\u52b4\u529b\u306e\u304b\u304b\u308b\u696d\u52d9\u3092\u5916\u90e8\u306b\u4efb\u305b\u3001\u81ea\u793e\u306e\u4eba\u6750\u3084\u8cc7\u6e90\u3092\u6226\u7565\u7684\u306a\u30b3\u30a2\u696d\u52d9\u3078\u96c6\u4e2d\u3055\u305b\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3068BPR\u3001BPO\u306e\u9055\u3044<\/h3>\n\n\n\n<p>\u300cBPO\u300d\u3068\u300c\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u300d\u306f\u3001\u3057\u3070\u3057\u3070\u540c\u3058\u610f\u5473\u3067\u4f7f\u308f\u308c\u304c\u3061\u3067\u3059\u304c\u3001\u5b9f\u969b\u306b\u306f\u7570\u306a\u308b\u6982\u5ff5\u3067\u3059\u3002BPO\u306f\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u306e\u4e00\u7a2e\u3067\u306f\u3042\u308a\u307e\u3059\u304c\u3001\u696d\u52d9\u7bc4\u56f2\u3084\u76ee\u7684\u306b\u304a\u3044\u3066\u660e\u78ba\u306a\u9055\u3044\u304c\u3042\u308a\u307e\u3059\u3002<br>\u307e\u305f\u3001BPR\uff08\u30d3\u30b8\u30cd\u30b9\u30d7\u30ed\u30bb\u30b9\u30fb\u30ea\u30a8\u30f3\u30b8\u30cb\u30a2\u30ea\u30f3\u30b0\uff09\u3082\u6df7\u540c\u3055\u308c\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u3053\u3061\u3089\u306f\u4f01\u696d\u5185\u90e8\u306e\u696d\u52d9\u3092\u6839\u672c\u304b\u3089\u898b\u76f4\u3059\u624b\u6cd5\u3067\u3059\u3002\u4ee5\u4e0b\u3067\u3001\u305d\u308c\u305e\u308c\u306e\u9055\u3044\u3092\u8a73\u3057\u304f\u898b\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3068\u306f<\/h4>\n\n\n\n<p>\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3068\u306f\u3001<mark>\u696d\u52d9\u306e\u4e00\u90e8\u3084\u7279\u5b9a\u306e\u30bf\u30b9\u30af\u3092\u5916\u90e8\u306e\u4f01\u696d\u306b\u59d4\u8a17\u3059\u308b\u3053\u3068<\/mark>\u3067\u3059\u3002\u305f\u3068\u3048\u3070\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u3084\u5eb6\u52d9\u30fb\u4e8b\u52d9\u51e6\u7406\u306a\u3069\u3001\u65e5\u5e38\u7684\u3067\u5b9a\u578b\u7684\u306a\u696d\u52d9\u3092\u59d4\u8a17\u3059\u308b\u30b1\u30fc\u30b9\u304c\u591a\u304f\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>\u25bc\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u306b\u95a2\u3059\u308b\u8a18\u4e8b\u306f\u3053\u3061\u3089<\/strong><br>\u300c<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/3335\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u696d\u52d9\u59d4\u8a17\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u306f\uff1f\uff5c\u5c0e\u5165\u624b\u9806\u3068\u59d4\u8a17\u5148\u306e\u9078\u3073\u65b9\u3092\u308f\u304b\u308a\u3084\u3059\u304f\u89e3\u8aac<\/a>\u300d<\/p>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">BPR\u3068\u306f<\/h4>\n\n\n\n<p><strong>BPR\uff08Business Process Reengineering\uff09<\/strong>\u3068\u306f\u3001<mark>\u4f01\u696d\u5185\u306e\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u3092\u6839\u672c\u304b\u3089\u898b\u76f4\u3057\u3001\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u518d\u8a2d\u8a08\u3092\u884c\u3046\u3053\u3068\u3067\u3001\u629c\u672c\u7684\u306a\u696d\u52d9\u6539\u9769\u3092\u76ee\u6307\u3059\u624b\u6cd5<\/mark>\u3067\u3059\u3002\u59d4\u8a17\u3059\u308b\u304b\u3069\u3046\u304b\u306b\u95a2\u4fc2\u306a\u304f\u3001<span style=\"text-decoration: underline;\">\u7d44\u7e54\u5185\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u5411\u4e0a<\/span>\u306b\u4e3b\u773c\u3092\u7f6e\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>\u25bcBPR\u306b\u95a2\u3059\u308b\u8a18\u4e8b\u306f\u3053\u3061\u3089<\/strong><br>\u300c<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/2516\/?utm_source=connenavi&amp;utm_medium=textlink&amp;utm_campaign=note&amp;utm_term=2656\" target=\"_blank\" rel=\"noopener\" title=\"\">BPR\uff08\u30d3\u30b8\u30cd\u30b9\u30d7\u30ed\u30bb\u30b9\u30fb\u30ea\u30a8\u30f3\u30b8\u30cb\u30a2\u30ea\u30f3\u30b0\uff09\u5b8c\u5168\u30ac\u30a4\u30c9\uff1a\u57fa\u672c\u6982\u5ff5\u304b\u3089\u6ce8\u610f\u70b9\u3084\u52b9\u7387\u7684\u306a\u9032\u3081\u65b9\u307e\u3067\u3092\u5fb9\u5e95\u89e3\u8aac<\/a>\u300d<\/p>\n<\/div><\/div>\n\n\n<table style=\"border-collapse: collapse; width: 100%; height: 209px;\">\n<tbody>\n<tr style=\"height: 23px;\">\n<td style=\"width: 23.3333%; background-color: #31529c; height: 23px;\">\u00a0<\/td>\n<td style=\"width: 34.2857%; background-color: #31529c; height: 23px; text-align: center;\"><strong><span style=\"color: #ffffff;\">\u76ee\u7684<\/span><\/strong><\/td>\n<td style=\"width: 42.3809%; background-color: #31529c; height: 23px; text-align: center;\"><strong><span style=\"color: #ffffff;\">\u6982\u8981<\/span><\/strong><\/td>\n<\/tr>\n<tr style=\"height: 70px;\">\n<td style=\"width: 23.3333%; background-color: #d3dcf5; height: 70px; text-align: center;\"><strong>\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0<\/strong><\/td>\n<td style=\"width: 34.2857%; height: 70px;\">\u4e00\u90e8\u306e\u696d\u52d9\u3084\u4f5c\u696d\u3092\u5916\u90e8\u306b\u59d4\u8a17\u3057\u3001\u696d\u52d9\u52b9\u7387\u3084\u30b3\u30b9\u30c8\u3092\u6539\u5584\u3059\u308b<\/td>\n<td style=\"width: 42.3809%; height: 70px;\">\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3084\u4e8b\u52d9\u4f5c\u696d\u306a\u3069\u3001\u5b9a\u578b\u696d\u52d9\u3092\u5916\u6ce8\u3059\u308b\u3053\u3068\u3067\u696d\u52d9\u8ca0\u8377\u3092\u8efd\u6e1b\u3059\u308b<\/p>\n<\/td>\n<\/tr>\n<tr style=\"height: 46px;\">\n<td style=\"width: 23.3333%; background-color: #d3dcf5; height: 46px; text-align: center;\"><strong>BPR<\/strong><\/td>\n<td style=\"width: 34.2857%; height: 46px;\">\u696d\u52d9\u30d5\u30ed\u30fc\u3084\u4f53\u5236\u3092\u629c\u672c\u7684\u306b\u898b\u76f4\u3057\u3001\u7d44\u7e54\u5168\u4f53\u306e\u52b9\u7387\u3092\u9ad8\u3081\u308b<\/td>\n<td style=\"width: 42.3809%; height: 46px;\">\n<p>\u73fe\u5728\u306e\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u3092\u5206\u6790\u3057\u3001\u518d\u8a2d\u8a08\u30fb\u6700\u9069\u5316\u3059\u308b\u3053\u3068\u3067\u696d\u52d9\u6539\u5584\u3092\u56f3\u308b<\/p>\n<\/td>\n<\/tr>\n<tr style=\"height: 70px;\">\n<td style=\"width: 23.3333%; background-color: #d3dcf5; height: 70px; text-align: center;\"><strong>BPO<\/strong><\/td>\n<td style=\"width: 34.2857%; height: 70px;\">\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u5168\u4f53\u3092\u5916\u90e8\u59d4\u8a17\u3057\u3001\u6226\u7565\u7684\u30ea\u30bd\u30fc\u30b9\u6d3b\u7528\u3068\u751f\u7523\u6027\u5411\u4e0a\u3092\u76ee\u6307\u3059<\/td>\n<td style=\"width: 42.3809%; height: 70px;\">\n<p>\u4eba\u4e8b\u3001\u7d4c\u7406\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306a\u3069\u306e\u696d\u52d9\u3092\u4e00\u62ec\u3067\u5c02\u9580\u696d\u8005\u306b\u59d4\u8a17\u3057\u3001\u904b\u7528\u3092\u4efb\u305b\u308b<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n<h3 class=\"wp-block-heading\">\u306a\u305c\u4ecaBPO\u304c\u6ce8\u76ee\u3055\u308c\u3066\u3044\u308b\u306e\u304b<\/h3>\n\n\n\n<p>BPO\uff08\u30d3\u30b8\u30cd\u30b9\u30fb\u30d7\u30ed\u30bb\u30b9\u30fb\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\uff09\u306e\u9700\u8981\u304c\u9ad8\u307e\u3063\u3066\u3044\u308b\u80cc\u666f\u306b\u306f\u3001<mark>\u6df1\u523b\u306a\u4eba\u6750\u4e0d\u8db3\u3068\u6025\u901f\u306b\u5909\u5316\u3059\u308b\u30d3\u30b8\u30cd\u30b9\u74b0\u5883<\/mark>\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u5c11\u5b50\u9ad8\u9f62\u5316\u306e\u5f71\u97ff\u306b\u3088\u308a\u52b4\u50cd\u529b\u306e\u78ba\u4fdd\u304c\u96e3\u3057\u304f\u306a\u308a\u3001\u9650\u3089\u308c\u305f\u4eba\u6750\u3092\u30b3\u30a2\u696d\u52d9\u306b\u96c6\u4e2d\u3055\u305b\u308b\u5fc5\u8981\u6027\u304c\u9ad8\u307e\u3063\u3066\u3044\u307e\u3059\u3002\u7d4c\u7406\u3084\u4eba\u4e8b\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3068\u3044\u3063\u305f\u30ce\u30f3\u30b3\u30a2\u696d\u52d9\u3092\u5916\u90e8\u306b\u59d4\u8a17\u3059\u308b\u3053\u3068\u3067\u3001\u696d\u52d9\u52b9\u7387\u5316\u3068\u30b3\u30b9\u30c8\u6700\u9069\u5316\u304c\u56f3\u308c\u308b\u70b9\u304c\u8a55\u4fa1\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u30c7\u30b8\u30bf\u30eb\u6280\u8853\u306e\u9032\u5c55\u3084DX\u306e\u52a0\u901f\u306b\u3088\u308a\u3001\u5f93\u6765\u306f\u5185\u88fd\u304c\u524d\u63d0\u3060\u3063\u305f\u696d\u52d9\u3082\u5916\u90e8\u5316\u3057\u3084\u3059\u304f\u306a\u308a\u307e\u3057\u305f\u3002VUCA\u3068\u547c\u3070\u308c\u308b\u5148\u884c\u304d\u4e0d\u900f\u660e\u306a\u6642\u4ee3\u306b\u304a\u3044\u3066\u3001\u5fc5\u8981\u306a\u6a5f\u80fd\u3084\u4eba\u6750\u3092\u67d4\u8edf\u306b\u53d6\u308a\u5165\u308c\u3089\u308c\u308bBPO\u306f\u3001\u7d4c\u55b6\u306e\u30b9\u30d4\u30fc\u30c9\u3068\u67d4\u8edf\u6027\u3092\u9ad8\u3081\u308b\u624b\u6bb5\u3068\u3057\u3066\u6ce8\u76ee\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"BPO%E3%81%AB%E5%90%91%E3%81%84%E3%81%A6%E3%81%84%E3%82%8B%E6%A5%AD%E5%8B%99%E3%81%AE%E7%89%B9%E5%BE%B4%E3%81%A8%E5%85%B7%E4%BD%93%E4%BE%8B\"><\/span>BPO\u306b\u5411\u3044\u3066\u3044\u308b\u696d\u52d9\u306e\u7279\u5fb4\u3068\u5177\u4f53\u4f8b<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>BPO\uff08\u30d3\u30b8\u30cd\u30b9\u30fb\u30d7\u30ed\u30bb\u30b9\u30fb\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\uff09\u306b\u5411\u3044\u3066\u3044\u308b\u696d\u52d9\u306b\u306f\u3001\u3044\u304f\u3064\u304b\u306e\u5171\u901a\u3057\u305f\u7279\u5fb4\u304c\u3042\u308a\u307e\u3059\u3002<br>\u4ee3\u8868\u7684\u306a\u306e\u306f\u3001<strong>\u5b9a\u578b\u5316\u3055\u308c\u3066\u3044\u3066\u30de\u30cb\u30e5\u30a2\u30eb\u306b\u6cbf\u3063\u305f\u5bfe\u5fdc\u304c\u53ef\u80fd\u306a\u696d\u52d9<\/strong>\u3084\u3001<strong>\u9ad8\u983b\u5ea6\u3067\u7e70\u308a\u8fd4\u3055\u308c\u308b\u4e8b\u52d9\u7684\u696d\u52d9<\/strong>\u3067\u3059\u3002<\/p>\n\n\n\n<p><mark><strong>\u25ceBPO\u306b\u9069\u3057\u305f\u696d\u52d9\u306e\u7279\u5fb4<\/strong><\/mark><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u304c\u660e\u78ba\u3067\u6a19\u6e96\u5316\u3055\u308c\u3066\u3044\u308b<\/li>\n\n\n\n<li>\u5c5e\u4eba\u5316\u3092\u907f\u3051\u3089\u308c\u308b\uff08\u7279\u5b9a\u306e\u4eba\u306b\u4f9d\u5b58\u3057\u3066\u3044\u306a\u3044\uff09<\/li>\n\n\n\n<li>\u696d\u52d9\u91cf\u304c\u591a\u304f\u3001\u4eba\u7684\u30ea\u30bd\u30fc\u30b9\u304c\u8db3\u308a\u3066\u3044\u306a\u3044<\/li>\n\n\n\n<li>\u5c02\u9580\u7684\u306a\u30ce\u30a6\u30cf\u30a6\u3084\u30c4\u30fc\u30eb\u306e\u5916\u90e8\u6d3b\u7528\u3067\u52b9\u7387\u5316\u304c\u671f\u5f85\u3067\u304d\u308b<\/li>\n<\/ul>\n\n\n\n<p><mark><strong>\u25ce\u5177\u4f53\u7684\u306a\u696d\u52d9\u4f8b<\/strong><\/mark><\/p>\n\n\n\n<table style=\"border-collapse: collapse; width: 100%; height: 115px;\">\n<tbody>\n<tr style=\"height: 23px;\">\n<td style=\"width: 30.8334%; background-color: #31529c; text-align: center; height: 23px;\"><span style=\"color: #ffffff;\"><strong>\u30ab\u30c6\u30b4\u30ea<\/strong><\/span><\/td>\n<td style=\"width: 69.1666%; background-color: #31529c; text-align: center; height: 23px;\"><span style=\"color: #ffffff;\"><strong>\u4e3b\u306a\u696d\u52d9\u5185\u5bb9<\/strong><\/span><\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 30.8334%; text-align: center; height: 23px;\"><strong>\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9<\/strong><\/td>\n<td style=\"width: 69.1666%; height: 23px;\">\u7d4c\u7406\u3001\u8acb\u6c42\u51e6\u7406\u3001\u7d66\u4e0e\u8a08\u7b97\u3001\u4eba\u4e8b\u52b4\u52d9\u3001\u7dcf\u52d9\u4e8b\u52d9\u306a\u3069<\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 30.8334%; text-align: center; height: 23px;\"><strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8<\/strong><\/td>\n<td style=\"width: 69.1666%; height: 23px;\">\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30fb\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u3001\u30c1\u30e3\u30c3\u30c8\u5bfe\u5fdc\u3001FAQ\u7ba1\u7406\u306a\u3069<\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 30.8334%; text-align: center; height: 23px;\"><strong>\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0<\/strong><\/td>\n<td style=\"width: 69.1666%; height: 23px;\">\u30e1\u30fc\u30eb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u904b\u7528\u3001\u30ea\u30fc\u30c9\u7ba1\u7406\u3001\u30c7\u30fc\u30bf\u5206\u6790\u306a\u3069<\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 30.8334%; text-align: center; height: 23px;\"><strong>IT\u30fb\u30c7\u30b8\u30bf\u30eb\u7cfb<\/strong><\/td>\n<td style=\"width: 69.1666%; height: 23px;\">\u30c7\u30fc\u30bf\u5165\u529b\u3001\u7c21\u6613\u306aRPA\u904b\u7528\u3001Web\u66f4\u65b0\u30fb\u7ba1\u7406\u306a\u3069<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n<h3 class=\"wp-block-heading\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306eBPO\u6210\u529f\u4e8b\u4f8b<\/h3>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-media-text is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2022\/10\/casestudy_sharp-onestop-service-1024x683.jpg\" alt=\"\" class=\"wp-image-5951 size-full\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2022\/10\/casestudy_sharp-onestop-service-1024x683.jpg 1024w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2022\/10\/casestudy_sharp-onestop-service-300x200.jpg 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2022\/10\/casestudy_sharp-onestop-service-768x512.jpg 768w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2022\/10\/casestudy_sharp-onestop-service.jpg 1536w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p><a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5732\/?utm_source=connenavi&amp;utm_medium=textlink&amp;utm_campaign=note&amp;utm_term=2656\" target=\"_blank\" rel=\"noopener\" title=\"\">\u3010\u5c0e\u5165\u4e8b\u4f8b\u301115\u5e74\u4ee5\u4e0a\u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u306e\u79d8\u8a23\u3068\u306f\uff1f\u30b7\u30e3\u30fc\u30d7\u69d8\u304c\u8a9e\u308b\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fcBPO\u30b5\u30fc\u30d3\u30b9<\/a><\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<p>\u30b7\u30e3\u30fc\u30d7\u682a\u5f0f\u4f1a\u793e\u3067\u306f\u3001\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u306e\u5897\u52a0\u306b\u3088\u308a\u3001<strong>\u4eba\u54e1\u8ca0\u62c5\u3084\u5fdc\u5bfe\u54c1\u8cea\u306e\u5b89\u5b9a\u5316<\/strong>\u304c\u5927\u304d\u306a\u8ab2\u984c\u3068\u306a\u3063\u3066\u3044\u307e\u3057\u305f\u3002<br>\u305d\u3053\u3067\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u3092BPO\u30d9\u30f3\u30c0\u30fc\u306b\u59d4\u8a17\u3057\u305f\u3068\u3053\u308d\u3001\u52b9\u7387\u7684\u306a\u904b\u55b6\u4f53\u5236\u304c\u6574\u3044\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3057\u305f\u3002\u73fe\u5728\u3067\u306f\u9577\u671f\u7684\u306a\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u3068\u3057\u3066\u6a5f\u80fd\u3057\u3066\u304a\u308a\u3001BPO\u306e\u6709\u52b9\u6027\u3092\u793a\u3059\u597d\u4f8b\u3068\u3044\u3048\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"BPO%E3%82%B5%E3%83%BC%E3%83%93%E3%82%B9%E5%B0%8E%E5%85%A5%E3%81%AE%E3%83%A1%E3%83%AA%E3%83%83%E3%83%88\"><\/span>BPO\u30b5\u30fc\u30d3\u30b9\u5c0e\u5165\u306e\u30e1\u30ea\u30c3\u30c8<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>BPO\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u5358\u306b\u696d\u52d9\u3092\u5916\u6ce8\u3059\u308b\u4ee5\u4e0a\u306e\u591a\u304f\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u4eab\u53d7\u3067\u304d\u307e\u3059\u3002<br>\u672c\u7ae0\u3067\u306f\u3001\u5b9f\u52d9\u306b\u76f4\u7d50\u3059\u308b4\u3064\u306e\u89b3\u70b9\u304b\u3089\u3001\u305d\u306e\u52b9\u679c\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"1280\" height=\"720\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/08\/bpo_merit.png\" alt=\"BPO\u30b5\u30fc\u30d3\u30b9\u3092\u6d3b\u7528\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u306b\u3064\u3044\u3066\u8aac\u660e\u3057\u3066\u3044\u308b\u753b\u50cf\u3067\u3059\u3002\n1.\u696d\u52d9\u52b9\u7387\u5411\u4e0a\n2.\u54c1\u8cea\u5411\u4e0a\n3.\u30b3\u30b9\u30c8\u524a\u6e1b\n4.BCP\u5bfe\u7b56\" class=\"wp-image-5600\" style=\"object-fit:cover\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/08\/bpo_merit.png 1280w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/08\/bpo_merit-300x169.png 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/08\/bpo_merit-1024x576.png 1024w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/08\/bpo_merit-768x432.png 768w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\">\u696d\u52d9\u52b9\u7387\u306e\u5411\u4e0a<\/h3>\n\n\n\n<p>\u30ce\u30f3\u30b3\u30a2\u696d\u52d9\u3092\u5c02\u9580\u306eBPO\u30d9\u30f3\u30c0\u30fc\u306b\u59d4\u8a17\u3059\u308b\u3053\u3068\u3067\u3001\u793e\u5185\u30ea\u30bd\u30fc\u30b9\u306e\u6700\u9069\u5316\u304c\u5b9f\u73fe\u3057\u307e\u3059\u3002\u65e5\u3005\u306e\u30eb\u30fc\u30c6\u30a3\u30f3\u696d\u52d9\u3084\u7d30\u304b\u306a\u7ba1\u7406\u696d\u52d9\u304b\u3089\u89e3\u653e\u3055\u308c\u308b\u3053\u3068\u3067\u3001\u793e\u54e1\u306f\u672c\u6765\u6ce8\u529b\u3059\u3079\u304d\u30b3\u30a2\u696d\u52d9\u306b\u96c6\u4e2d\u3067\u304d\u3001\u6226\u7565\u7684\u5224\u65ad\u3084\u65b0\u898f\u4e8b\u696d\u306e\u63a8\u9032\u306b\u30a8\u30cd\u30eb\u30ae\u30fc\u3092\u6295\u3058\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3055\u3089\u306b\u3001BPO\u30d9\u30f3\u30c0\u30fc\u306f\u6a19\u6e96\u5316\u3055\u308c\u305f\u696d\u52d9\u30d5\u30ed\u30fc\u3084\u5c02\u7528\u30c4\u30fc\u30eb\u3092\u99c6\u4f7f\u3057\u3066\u4f5c\u696d\u3092\u9032\u3081\u308b\u305f\u3081\u3001\u4f5c\u696d\u52b9\u7387\u304c\u9ad8\u304f\u3001\u30df\u30b9\u3082\u6291\u5236\u3055\u308c\u307e\u3059\u3002\u7d50\u679c\u3068\u3057\u3066\u3001\u751f\u7523\u6027\u306e\u5411\u4e0a\u3084\u696d\u52d9\u30b9\u30d4\u30fc\u30c9\u306e\u6539\u5584\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u306e\u5411\u4e0a<\/h3>\n\n\n\n<p>BPO\u30d9\u30f3\u30c0\u30fc\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3084\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u696d\u52d9\u306a\u3069\u3001\u7279\u5b9a\u696d\u52d9\u306b\u7279\u5316\u3057\u305f\u5c02\u9580\u77e5\u8b58\u3068\u7d4c\u9a13\u3092\u6301\u3063\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u81ea\u793e\u3067\u306f\u96e3\u3057\u3044\u9ad8\u54c1\u8cea\u306a\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe\u3057\u3084\u3059\u304f\u3001\u5bfe\u5fdc\u306e\u6b63\u78ba\u6027\u3084\u30b9\u30d4\u30fc\u30c9\u306e\u9762\u3067\u3082\u512a\u4f4d\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u305f\u3068\u3048\u3070\u3001\u9867\u5ba2\u5bfe\u5fdc\u696d\u52d9\u3067\u306f\u3001\u5c02\u9580\u30c1\u30fc\u30e0\u306b\u3088\u308b\u304d\u3081\u7d30\u304b\u306a\u5bfe\u5fdc\u306b\u3088\u3063\u3066\u3001<strong>\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3084\u30af\u30ec\u30fc\u30e0\u6e1b\u5c11<\/strong>\u3068\u3044\u3063\u305f\u52b9\u679c\u304c\u898b\u8fbc\u3081\u3001\u30d6\u30e9\u30f3\u30c9\u4fa1\u5024\u306e\u7dad\u6301\u30fb\u5411\u4e0a\u306b\u3082\u5bc4\u4e0e\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30b3\u30b9\u30c8\u524a\u6e1b<\/h3>\n\n\n\n<p>BPO\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u4eba\u4ef6\u8cbb\u3084\u63a1\u7528\u30fb\u6559\u80b2\u30b3\u30b9\u30c8\u3001\u8a2d\u5099\u6295\u8cc7\u306a\u3069\u306e\u56fa\u5b9a\u8cbb\u3092\u524a\u6e1b\u3067\u304d\u307e\u3059\u3002\u7279\u306b\u3001\u9593\u63a5\u90e8\u9580\u306b\u304a\u3051\u308b\u696d\u52d9\u3092\u5916\u90e8\u306b\u4efb\u305b\u308b\u3053\u3068\u3067\u3001<strong>\u7121\u99c4\u306e\u306a\u3044\u30b9\u30ea\u30e0\u306a\u7d44\u7e54\u904b\u55b6\u304c\u53ef\u80fd<\/strong>\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001BPO\u30d9\u30f3\u30c0\u30fc\u306f\u30b9\u30b1\u30fc\u30eb\u30e1\u30ea\u30c3\u30c8\u3092\u6d3b\u304b\u3057\u3066\u696d\u52d9\u3092\u52b9\u7387\u7684\u306b\u51e6\u7406\u3067\u304d\u308b\u305f\u3081\u3001\u81ea\u793e\u5358\u72ec\u3067\u884c\u3046\u3088\u308a\u3082\u4f4e\u30b3\u30b9\u30c8\u3067\u306e\u904b\u7528\u304c\u5b9f\u73fe\u3057\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002\u524a\u6e1b\u3067\u304d\u305f\u4e88\u7b97\u306f\u3001\u4e8b\u696d\u6295\u8cc7\u3084\u6210\u9577\u9818\u57df\u3078\u306e\u518d\u914d\u5206\u304c\u53ef\u80fd\u3068\u306a\u308a\u3001\u7d4c\u55b6\u8cc7\u6e90\u306e\u6700\u9069\u5316\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">BCP\u5bfe\u7b56\u30fb\u4e8b\u696d\u7d99\u7d9a\u6027\u306e\u5f37\u5316<\/h3>\n\n\n\n<p>\u81ea\u7136\u707d\u5bb3\u3084\u611f\u67d3\u75c7\u3001\u30b7\u30b9\u30c6\u30e0\u969c\u5bb3\u3068\u3044\u3063\u305f\u30ea\u30b9\u30af\u304c\u5897\u3059\u4e2d\u3001<strong>\u4e8b\u696d\u3092\u6b62\u3081\u305a\u306b\u7d99\u7d9a\u3067\u304d\u308b\u4f53\u5236\u306e\u69cb\u7bc9<\/strong>\u306f\u4f01\u696d\u306b\u3068\u3063\u3066\u91cd\u8981\u306a\u8ab2\u984c\u3067\u3059\u3002BPO\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u696d\u52d9\u306e\u4e00\u90e8\u304c\u5916\u90e8\u306b\u5206\u6563\u3055\u308c\u3001\u30ea\u30e2\u30fc\u30c8\u74b0\u5883\u3084\u8907\u6570\u62e0\u70b9\u3067\u306e\u904b\u7528\u4f53\u5236\u304c\u6574\u3048\u3089\u308c\u3001\u4e8b\u696d\u505c\u6b62\u30ea\u30b9\u30af\u306e\u8efd\u6e1b\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u591a\u304f\u306eBPO\u30d9\u30f3\u30c0\u30fc\u306f<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/3043\/\" target=\"_blank\" rel=\"noopener\" title=\"\">BCP<\/a>\u3092\u524d\u63d0\u3068\u3057\u305f\u904b\u7528\u4f53\u5236\u3092\u6574\u3048\u3066\u304a\u308a\u3001\u7dca\u6025\u6642\u306b\u3082\u8fc5\u901f\u304b\u3064\u5b89\u5b9a\u7684\u306a\u5bfe\u5fdc\u304c\u53ef\u80fd\u3067\u3059\u3002\u3053\u3046\u3057\u305f\u4f53\u5236\u3092\u793e\u5916\u306b\u78ba\u4fdd\u3059\u308b\u3053\u3068\u306f\u3001\u30ea\u30b9\u30af\u7ba1\u7406\u306e\u89b3\u70b9\u304b\u3089\u3082\u5927\u304d\u306a\u5b89\u5fc3\u6750\u6599\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"BPO%E3%81%AE%E3%83%87%E3%83%A1%E3%83%AA%E3%83%83%E3%83%88%E3%81%A8%E8%A7%A3%E6%B6%88%E6%96%B9%E6%B3%95\"><\/span>BPO\u306e\u30c7\u30e1\u30ea\u30c3\u30c8\u3068\u89e3\u6d88\u65b9\u6cd5<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>BPO\u306f\u591a\u304f\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u3082\u305f\u3089\u3059\u4e00\u65b9\u3067\u3001\u5c0e\u5165\u306b\u969b\u3057\u3066\u306f\u6ce8\u610f\u3059\u3079\u304d\u70b9\u3084\u30c7\u30e1\u30ea\u30c3\u30c8\u3082\u5b58\u5728\u3057\u307e\u3059\u3002<br>\u672c\u7ae0\u3067\u306f\u3001BPO\u3092\u691c\u8a0e\u3059\u308b\u969b\u306b\u62bc\u3055\u3048\u3066\u304a\u304d\u305f\u3044\u4ee3\u8868\u7684\u306a\u30ea\u30b9\u30af\u3068\u305d\u306e\u5bfe\u7b56\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u81ea\u793e\u5185\u3078\u30ce\u30a6\u30cf\u30a6\u304c\u84c4\u7a4d\u3055\u308c\u306b\u304f\u3044\u70b9<\/h3>\n\n\n\n<p>\u696d\u52d9\u3092\u5916\u90e8\u306b\u59d4\u8a17\u3059\u308b\u3053\u3068\u3067\u3001<strong>\u305d\u306e\u696d\u52d9\u306b\u95a2\u3059\u308b\u77e5\u8b58\u3084\u7d4c\u9a13\u304c\u793e\u5185\u306b\u84c4\u7a4d\u3055\u308c\u306b\u304f\u304f\u306a\u308b<\/strong>\u3068\u3044\u3046\u554f\u984c\u304c\u3042\u308a\u307e\u3059\u3002\u9577\u671f\u7684\u306b\u5916\u90e8\u4efb\u305b\u306b\u3057\u3059\u304e\u308b\u3068\u3001\u62c5\u5f53\u90e8\u9580\u304c\u696d\u52d9\u306e\u8a73\u7d30\u3092\u628a\u63e1\u3067\u304d\u305a\u3001\u3044\u3056\u3068\u3044\u3046\u3068\u304d\u306b\u5185\u88fd\u306b\u623b\u3059\u306e\u304c\u96e3\u3057\u304f\u306a\u308b\u53ef\u80fd\u6027\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u306e\u30ea\u30b9\u30af\u3092\u56de\u907f\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u5b9a\u671f\u7684\u306a\u5831\u544a\u30fb\u5171\u6709\u4f53\u5236\u306e\u6574\u5099\u3084\u3001\u696d\u52d9\u30de\u30cb\u30e5\u30a2\u30eb\u306e\u53ef\u8996\u5316\u3001KPI\u7ba1\u7406\u306b\u3088\u308b\u30d7\u30ed\u30bb\u30b9\u306e\u898b\u3048\u308b\u5316\u304c\u91cd\u8981\u3067\u3059\u3002\u59d4\u8a17\u5148\u3068\u306e\u9023\u643a\u3092\u5bc6\u306b\u4fdd\u3061\u3001\u793e\u5185\u3067\u3082\u6700\u4f4e\u9650\u306e\u77e5\u898b\u3092\u7dad\u6301\u3059\u308b\u4f53\u5236\u3065\u304f\u308a\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30b3\u30b9\u30c8\u304c\u898b\u5408\u308f\u306a\u3044\u5834\u5408\u304c\u3042\u308b\u3053\u3068<\/h3>\n\n\n\n<p>BPO\u306f\u30b3\u30b9\u30c8\u524a\u6e1b\u3092\u76ee\u7684\u306b\u5c0e\u5165\u3055\u308c\u308b\u3053\u3068\u304c\u591a\u3044\u3082\u306e\u306e\u3001\u521d\u671f\u8cbb\u7528\u3084\u904b\u7528\u8cbb\u7528\u304c\u60f3\u5b9a\u4ee5\u4e0a\u306b\u304b\u304b\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002\u7279\u306b\u3001\u696d\u52d9\u8abf\u67fb\u3084\u30b7\u30b9\u30c6\u30e0\u69cb\u7bc9\u3068\u3044\u3063\u305f\u6e96\u5099\u6bb5\u968e\u3067\u30b3\u30b9\u30c8\u304c\u81a8\u3089\u307f\u3001\u77ed\u671f\u7684\u306b\u306f\u4e88\u7b97\u3092\u5727\u8feb\u3059\u308b\u53ef\u80fd\u6027\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u3046\u3057\u305f\u30ea\u30b9\u30af\u3092\u907f\u3051\u308b\u306b\u306f\u3001\u8907\u6570\u306e\u30d9\u30f3\u30c0\u30fc\u304b\u3089\u521d\u671f\u8cbb\u7528\u3068\u30e9\u30f3\u30cb\u30f3\u30b0\u30b3\u30b9\u30c8\u3092\u6bd4\u8f03\u691c\u8a0e\u3057\u3001\u5b9f\u969b\u306b\u6210\u679c\u304c\u898b\u8fbc\u3081\u308b\u4e00\u90e8\u696d\u52d9\u304b\u3089\u6bb5\u968e\u7684\u306b\u5c0e\u5165\u3092\u9032\u3081\u308b\u3053\u3068\u304c\u6709\u52b9\u3067\u3059\u3002\u5c0f\u3055\u306a\u6210\u529f\u4e8b\u4f8b\u3092\u7a4d\u307f\u91cd\u306d\u306a\u304c\u3089\u59d4\u8a17\u7bc4\u56f2\u3092\u5e83\u3052\u3066\u3044\u304f\u3053\u3068\u3067\u3001\u4e2d\u9577\u671f\u7684\u306b\u6295\u8cc7\u52b9\u679c\u3092\u56de\u53ce\u3057\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u5c0e\u5165\u306b\u6642\u9593\u304c\u304b\u304b\u308b<\/h3>\n\n\n\n<p>BPO\u3092\u5c0e\u5165\u3059\u308b\u306b\u306f\u3001\u696d\u52d9\u5185\u5bb9\u306e\u8abf\u67fb\u3084\u59d4\u8a17\u7bc4\u56f2\u306e\u6574\u7406\u3001\u30b7\u30b9\u30c6\u30e0\u9023\u643a\u3068\u3044\u3063\u305f\u6e96\u5099\u304c\u5fc5\u8981\u306b\u306a\u308b\u305f\u3081\u3001\u5b9f\u969b\u306b\u30b5\u30fc\u30d3\u30b9\u304c\u7a3c\u50cd\u3059\u308b\u307e\u3067\u6570\u30ab\u6708\u3092\u8981\u3059\u308b\u3053\u3068\u3082\u73cd\u3057\u304f\u3042\u308a\u307e\u305b\u3093\u3002\u30b9\u30d4\u30fc\u30c9\u611f\u3092\u91cd\u8996\u3059\u308b\u4f01\u696d\u306b\u3068\u3063\u3066\u306f\u3001\u3053\u306e\u5c0e\u5165\u307e\u3067\u306e\u671f\u9593\u304c\u30c7\u30e1\u30ea\u30c3\u30c8\u3068\u306a\u308a\u5f97\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u305d\u306e\u305f\u3081\u3001\u307e\u305a\u306f\u7dca\u6025\u6027\u306e\u9ad8\u3044\u696d\u52d9\u304b\u3089\u512a\u5148\u7684\u306b\u5916\u90e8\u5316\u3057\u3001\u30b9\u30e2\u30fc\u30eb\u30b9\u30bf\u30fc\u30c8\u3067\u65e9\u671f\u306b\u52b9\u679c\u3092\u5f97\u308b\u65b9\u6cd5\u304c\u73fe\u5b9f\u7684\u3067\u3059\u3002\u307e\u305f\u3001\u5c0e\u5165\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u306f\u9006\u7b97\u3057\u3066\u8a08\u753b\u3092\u7acb\u3066\u3001\u30d9\u30f3\u30c0\u30fc\u6bd4\u8f03\u3084\u8abf\u6574\u306e\u6642\u9593\u3082\u542b\u3081\u3066\u4f59\u88d5\u3092\u6301\u3063\u305f\u6e96\u5099\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u54c1\u8cea\u30fb\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u7ba1\u7406\u306e\u96e3\u3057\u3055<\/h3>\n\n\n\n<p>BPO\u306e\u59d4\u8a17\u5148\u306b\u3088\u3063\u3066\u306f\u3001<strong>\u696d\u52d9\u54c1\u8cea\u306b\u3070\u3089\u3064\u304d\u304c\u3042\u3063\u305f\u308a\u3001\u60c5\u5831\u6f0f\u6d29\u3084\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u4e8b\u6545\u306e\u30ea\u30b9\u30af<\/strong>\u304c\u751f\u3058\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002\u7279\u306b\u9867\u5ba2\u60c5\u5831\u3084\u6a5f\u5bc6\u30c7\u30fc\u30bf\u3092\u6271\u3046\u696d\u52d9\u3067\u306f\u3001\u59d4\u8a17\u5148\u306e\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u4f53\u5236\u3084\u7ba1\u7406\u80fd\u529b\u304c\u975e\u5e38\u306b\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u5951\u7d04\u6bb5\u968e\u3067\u306e\u30c1\u30a7\u30c3\u30af\u9805\u76ee\u3068\u3057\u3066\u3001ISMS\uff08\u60c5\u5831\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30b7\u30b9\u30c6\u30e0\uff09\u8a8d\u8a3c\u306e\u6709\u7121\u3001\u500b\u4eba\u60c5\u5831\u4fdd\u8b77\u3078\u306e\u5bfe\u5fdc\u72b6\u6cc1\u3001BCP\u30fb\u707d\u5bb3\u6642\u5bfe\u5fdc\u306e\u4f53\u5236\u306a\u3069\u3092\u78ba\u8a8d\u3059\u308b\u3088\u3046\u306b\u3057\u307e\u3057\u3087\u3046\u3002\u307e\u305f\u3001\u5b9a\u671f\u7684\u306a\u696d\u52d9\u76e3\u67fb\u3084\u8a55\u4fa1\u5236\u5ea6\u3092\u8a2d\u3051\u308b\u3053\u3068\u3067\u3001\u7d99\u7d9a\u7684\u306a\u54c1\u8cea\u7dad\u6301\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-medium\"><img decoding=\"async\" width=\"300\" height=\"225\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/08\/22312077-1-300x225.jpg\" alt=\"\" class=\"wp-image-2661\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/08\/22312077-1-300x225.jpg 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/08\/22312077-1-1024x768.jpg 1024w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/08\/22312077-1-768x576.jpg 768w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/08\/22312077-1-1536x1152.jpg 1536w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/08\/22312077-1.jpg 1600w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E8%87%AA%E7%A4%BE%E3%81%AB%E5%90%88%E3%81%A3%E3%81%9FBPO%E3%83%99%E3%83%B3%E3%83%80%E3%83%BC%E3%81%AE%E9%81%B8%E3%81%B3%E6%96%B9\"><\/span>\u81ea\u793e\u306b\u5408\u3063\u305fBPO\u30d9\u30f3\u30c0\u30fc\u306e\u9078\u3073\u65b9<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>BPO\u3092\u6210\u529f\u3055\u305b\u308b\u305f\u3081\u306b\u306f\u3001\u9069\u5207\u306aBPO\u30d9\u30f3\u30c0\u30fc\u3092\u9078\u3076\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u4ee5\u4e0b\u306e\u9078\u5b9a\u30dd\u30a4\u30f3\u30c8\u3092\u78ba\u8a8d\u3057\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1280\" height=\"720\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/08\/bpo_point.png\" alt=\"\" class=\"wp-image-5601\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/08\/bpo_point.png 1280w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/08\/bpo_point-300x169.png 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/08\/bpo_point-1024x576.png 1024w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/08\/bpo_point-768x432.png 768w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">\u5b9f\u7e3e\u3068\u8a55\u5224<\/h3>\n\n\n\n<p>BPO\u30d9\u30f3\u30c0\u30fc\u304c\u3069\u306e\u3088\u3046\u306a\u696d\u52d9\u3092\u5f97\u610f\u3068\u3057\u3066\u3044\u308b\u304b\u306f\u3001\u5c0e\u5165\u5b9f\u7e3e\u3084\u8a55\u5224\u304b\u3089\u628a\u63e1\u3067\u304d\u307e\u3059\u3002\u7279\u306b\u3001\u81ea\u793e\u304c\u59d4\u8a17\u3092\u691c\u8a0e\u3057\u3066\u3044\u308b\u696d\u52d9\u3068\u985e\u4f3c\u3057\u305f\u4e8b\u4f8b\u3092\u6301\u3063\u3066\u3044\u308b\u304b\u3069\u3046\u304b\u3092\u78ba\u8a8d\u3059\u308b\u3068\u5b89\u5fc3\u3067\u3059\u3002\u5c0e\u5165\u4e8b\u4f8b\u3084\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306e\u58f0\u3092\u53c2\u8003\u306b\u3001\u4fe1\u983c\u3067\u304d\u308b\u5b9f\u7e3e\u304c\u3042\u308b\u304b\u3092\u898b\u6975\u3081\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u5c02\u9580\u6027<\/h3>\n\n\n\n<p>\u5bfe\u8c61\u696d\u52d9\u306b\u7cbe\u901a\u3057\u3066\u3044\u308b\u304b\u3069\u3046\u304b\u3082\u91cd\u8981\u306a\u5224\u65ad\u57fa\u6e96\u3067\u3059\u3002\u5c02\u9580\u77e5\u8b58\u3084\u8cc7\u683c\u3092\u6301\u3064\u30b9\u30bf\u30c3\u30d5\u304c\u5728\u7c4d\u3057\u3066\u3044\u308b\u304b\u3001\u696d\u52d9\u7279\u5316\u578b\u306e\u30c1\u30fc\u30e0\u4f53\u5236\u304c\u6574\u3063\u3066\u3044\u308b\u304b\u3092\u78ba\u8a8d\u3059\u308b\u3053\u3068\u3067\u3001\u5b89\u5fc3\u3057\u3066\u696d\u52d9\u3092\u4efb\u305b\u3089\u308c\u308b\u304b\u3069\u3046\u304b\u304c\u5224\u65ad\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u62e1\u5f35\u6027\u30fb\u67d4\u8edf\u6027<\/h3>\n\n\n\n<p>\u4f01\u696d\u306e\u30cb\u30fc\u30ba\u306f\u6642\u9593\u3068\u3068\u3082\u306b\u5909\u5316\u3057\u307e\u3059\u3002BPO\u30d9\u30f3\u30c0\u30fc\u304c\u696d\u52d9\u7bc4\u56f2\u3092\u67d4\u8edf\u306b\u62e1\u5f35\u3067\u304d\u308b\u304b\u3001\u3042\u308b\u3044\u306f\u5c06\u6765\u7684\u306b\u696d\u52d9\u3092\u793e\u5185\u3078\u623b\u3059\u5834\u5408\u306b\u9069\u5207\u306a\u30b5\u30dd\u30fc\u30c8\u304c\u53ef\u80fd\u304b\u3082\u78ba\u8a8d\u3057\u3066\u304a\u304d\u307e\u3057\u3087\u3046\u3002\u30de\u30cb\u30e5\u30a2\u30eb\u306e\u5171\u6709\u3084\u4f53\u5236\u5909\u66f4\u306b\u67d4\u8edf\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u30d9\u30f3\u30c0\u30fc\u3067\u3042\u308c\u3070\u3001\u9577\u671f\u7684\u306a\u30d1\u30fc\u30c8\u30ca\u30fc\u3068\u3057\u3066\u4fe1\u983c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u5bfe\u7b56<\/h3>\n\n\n\n<p>\u9867\u5ba2\u60c5\u5831\u3084\u6a5f\u5bc6\u30c7\u30fc\u30bf\u3092\u5916\u90e8\u306b\u6e21\u3059\u4ee5\u4e0a\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u5bfe\u7b56\u306f\u6b20\u304b\u305b\u307e\u305b\u3093\u3002\u60c5\u5831\u7ba1\u7406\u306e\u4ed5\u7d44\u307f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3084\u793e\u54e1\u3078\u306e\u6559\u80b2\u30fb\u7814\u4fee\u4f53\u5236\u3001\u8a8d\u8a3c\u306e\u6709\u7121\uff08\u4f8b\uff1aISMS\uff09\u306a\u3069\u3092\u78ba\u8a8d\u3057\u3001\u60c5\u5831\u6f0f\u6d29\u30ea\u30b9\u30af\u3092\u6700\u5c0f\u9650\u306b\u6291\u3048\u3089\u308c\u308b\u4f53\u5236\u3092\u6301\u3064\u30d9\u30f3\u30c0\u30fc\u3092\u9078\u3073\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u62c5\u5f53\u8005\u3068\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3<\/h3>\n\n\n\n<p>\u59d4\u8a17\u5148\u306e\u62c5\u5f53\u8005\u304c\u4fe1\u983c\u3067\u304d\u308b\u304b\u3069\u3046\u304b\u3082\u91cd\u8981\u306a\u8981\u7d20\u3067\u3059\u3002\u696d\u52d9\u9032\u6357\u3084\u8ab2\u984c\u3092\u4e01\u5be7\u306b\u5171\u6709\u3057\u3066\u304f\u308c\u308b\u304b\u3001\u67d4\u8edf\u306b\u5bfe\u5fdc\u3057\u3066\u304f\u308c\u308b\u304b\u3068\u3044\u3063\u305f\u59ff\u52e2\u306f\u3001\u9577\u671f\u7684\u306a\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u3092\u7bc9\u304f\u3046\u3048\u3067\u6b20\u304b\u305b\u307e\u305b\u3093\u3002\u55b6\u696d\u62c5\u5f53\u8005\u3084\u7a93\u53e3\u306e\u5bfe\u5fdc\u304b\u3089\u3082\u3001\u30d9\u30f3\u30c0\u30fc\u306e\u59ff\u52e2\u3092\u898b\u6975\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>\u25bc\u304a\u3059\u3059\u3081\u306eBPO\u30d9\u30f3\u30c0\u30fc\u3092\u77e5\u308a\u305f\u3044\u65b9\u306f\u3053\u3061\u3089\u3092\u3054\u89a7\u304f\u3060\u3055\u3044<\/strong><br>\u300c<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/2743\/?utm_source=connenavi&amp;utm_medium=textlink&amp;utm_campaign=note&amp;utm_term=2656\" target=\"_blank\" rel=\"noopener\" title=\"\">\u3010\u6700\u65b0\u3011\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fcBPO8\u9078\u2502\u6982\u8981\u3084\u9078\u5b9a\u6642\u306e\u30dd\u30a4\u30f3\u30c8\u3001\u30b9\u30c6\u30c3\u30d7\u3092\u89e3\u8aac<\/a>\u300d<\/p>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%81%BE%E3%81%A8%E3%82%81\"><\/span>\u307e\u3068\u3081<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>BPO\uff08\u30d3\u30b8\u30cd\u30b9\u30fb\u30d7\u30ed\u30bb\u30b9\u30fb\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\uff09\u306f\u3001\u4f01\u696d\u304c\u696d\u52d9\u52b9\u7387\u3092\u6700\u9069\u5316\u3057\u3001\u30b3\u30a2\u696d\u52d9\u306b\u96c6\u4e2d\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u6226\u7565\u7684\u30a2\u30d7\u30ed\u30fc\u30c1\u3067\u3059\u3002\u30ce\u30f3\u30b3\u30a2\u696d\u52d9\u3092\u5916\u90e8\u306eBPO\u30d9\u30f3\u30c0\u30fc\u306b\u4efb\u305b\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u672c\u6765\u306e\u6f5c\u5728\u80fd\u529b\u3092\u5f15\u304d\u51fa\u3057\u3001\u6210\u9577\u3092\u4fc3\u9032\u3055\u305b\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3057\u304b\u3057\u3001BPO\u3092\u6210\u529f\u3055\u305b\u5b9f\u308a\u3042\u308b\u3082\u306e\u306b\u3059\u308b\u305f\u3081\u306b\u306f\u3001BPO\u30d9\u30f3\u30c0\u30fc\u306e\u9078\u5b9a\u3001\u7dbf\u5bc6\u306a\u8a08\u753b\u304c\u6b20\u304b\u305b\u307e\u305b\u3093\u3002BPO\u3092\u8ce2\u304f\u5c0e\u5165\u3059\u308c\u3070\u3001\u4e8b\u696d\u8ab2\u984c\u3092\u514b\u670d\u3057\u3001\u751f\u7523\u6027\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308b\u3067\u3057\u3087\u3046\u3002 <br>\u672c\u8a18\u4e8b\u304c\u3001BPO\u3092\u691c\u8a0e\u3055\u308c\u3066\u3044\u308b\u3054\u62c5\u5f53\u8005\u69d8\u306e\u304a\u5f79\u306b\u7acb\u3066\u308c\u3070\u5e78\u3044\u3067\u3059\u3002<\/p>\n\n\n\n<div class=\"cta_area\">  <p class=\"cta_ttl\">\u54c1\u8cea\u91cd\u8996\u306eBPO\u30b5\u30fc\u30d3\u30b9\u306a\u3089\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u3078\u3054\u76f8\u8ac7\u304f\u3060\u3055\u3044\u3002<\/p>  <p class=\"cta_text\">\u300c\u751f\u7523\u6027\u3092\u9ad8\u3081\u305f\u3044\u300d\u300cBPO\u306e\u30d7\u30ed\u306b\u696d\u52d9\u3092\u4efb\u305b\u3066\u4e3b\u8ef8\u696d\u52d9\u306b\u5c02\u5ff5\u3057\u305f\u3044\u300d\u300c\u54c1\u8cea\u306e\u9ad8\u3044BPO\u30b5\u30fc\u30d3\u30b9\u3092\u63a2\u3057\u3066\u3044\u308b\u304c\u8272\u3005\u3042\u308a\u3059\u304e\u3066\u5206\u304b\u3089\u306a\u3044\u300d\u3068\u304a\u60a9\u307f\u306e\u3054\u62c5\u5f53\u8005\u3055\u307e\u3001\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u306f\u4f01\u696d\u306e\u904b\u55b6\u8ab2\u984c\u306b\u5bc4\u308a\u6dfb\u3063\u305f\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u306e\u3054\u63d0\u6848\u304c\u53ef\u80fd\u3067\u3059\u3002\u3054\u76f8\u8ac7\u30fb\u304a\u898b\u7a4d\u308a\u306f\u7121\u6599\u3067\u3059\u306e\u3067\u3001\u4e0b\u8a18\u30dc\u30bf\u30f3\u3088\u308a\u304a\u6c17\u8efd\u306b\u3054\u76f8\u8ac7\u304f\u3060\u3055\u3044\u3002<\/p>\n  <p class=\"cta_btn\">\n    <a href=\"https:\/\/willof-work.co.jp\/corp\/contact\/officework\/?utm_source=connenavi&#038;utm_medium=button&#038;utm_campaign=contact&#038;utm_term=2656_2\" target=\"_blank\" rel=\"noopener\">\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u3053\u3061\u3089<\/a>\n  <\/p>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"BPO%E3%81%AB%E9%96%A2%E3%81%99%E3%82%8B%E3%80%8C%E3%82%88%E3%81%8F%E3%81%82%E3%82%8B%E8%B3%AA%E5%95%8F%E3%80%8D\"><\/span>BPO\u306b\u95a2\u3059\u308b\u300c\u3088\u304f\u3042\u308b\u8cea\u554f\u300d<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">BPO\u3068\u306f\u4f55\u3067\u3059\u304b\uff1f<\/h3>\n\n\n\n<p>BPO\uff08Business Process Outsourcing\uff09\u3068\u306f\u3001\u4f01\u696d\u306e\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u306e\u4e00\u90e8\u3092\u4e00\u62ec\u3057\u3066\u5916\u90e8\u306e\u5c02\u9580\u4f01\u696d\u306b\u59d4\u8a17\u3059\u308b\u3053\u3068\u3092\u6307\u3057\u307e\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u3084\u7d4c\u7406\u30fb\u4eba\u4e8b\u30fb\u7dcf\u52d9\u306a\u3069\u3001\u5b9a\u578b\u7684\u3067\u6642\u9593\u306e\u304b\u304b\u308b\u696d\u52d9\u3092BPO\u30d9\u30f3\u30c0\u30fc\u306b\u4efb\u305b\u308b\u3053\u3068\u3067\u3001\u696d\u52d9\u52b9\u7387\u5316\u3084\u30b3\u30b9\u30c8\u524a\u6e1b\u3092\u56f3\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u4f01\u696d\u306f\u30ea\u30bd\u30fc\u30b9\u3092\u30b3\u30a2\u696d\u52d9\u306b\u96c6\u4e2d\u3067\u304d\u308b\u305f\u3081\u3001\u7d4c\u55b6\u306e\u6700\u9069\u5316\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">BPO\u3068\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u30fbBPR\u306e\u9055\u3044\u306f\u4f55\u3067\u3059\u304b\uff1f<\/h3>\n\n\n\n<p>BPO\u306f\u3001<span style=\"text-decoration: underline;\">\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u5168\u4f53\u3092\u4e00\u62ec\u3057\u3066\u5916\u90e8\u306b\u59d4\u8a17\u3059\u308b\u624b\u6cd5\u3067\u3042\u308a\u3001\u7d99\u7d9a\u7684\u304b\u3064\u5305\u62ec\u7684\u306a\u696d\u52d9\u652f\u63f4<\/span>\u304c\u7279\u5fb4\u3067\u3059\u3002\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u306f\u305d\u306e\u4e00\u5f62\u614b\u3067\u3001<span style=\"text-decoration: underline;\">\u7279\u5b9a\u306e\u696d\u52d9\u5358\u4f4d\u306e\u307f\u3092\u5916\u90e8\u306b\u4f9d\u983c\u3059\u308b\u30b1\u30fc\u30b9\u304c\u4e00\u822c\u7684<\/span>\u3067\u3059\u3002<br>\u4e00\u65b9\u3001BPR\uff08\u30d3\u30b8\u30cd\u30b9\u30fb\u30d7\u30ed\u30bb\u30b9\u30fb\u30ea\u30a8\u30f3\u30b8\u30cb\u30a2\u30ea\u30f3\u30b0\uff09\u306f\u3001<span style=\"text-decoration: underline;\">\u696d\u52d9\u3092\u5916\u6ce8\u3059\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u793e\u5185\u306e\u696d\u52d9\u30d5\u30ed\u30fc\u3084\u4f53\u5236\u3092\u629c\u672c\u7684\u306b\u898b\u76f4\u3057\u3001\u518d\u8a2d\u8a08\u3059\u308b\u53d6\u308a\u7d44\u307f<\/span>\u3067\u3059\u3002<br>\u3064\u307e\u308a\u3001BPO\u3068\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u306f\u300c<strong>\u5916\u90e8\u3078\u306e\u696d\u52d9\u59d4\u8a17<\/strong>\u300d\u306b\u7126\u70b9\u304c\u3042\u308b\u306e\u306b\u5bfe\u3057\u3001BPR\u306f\u300c<strong>\u696d\u52d9\u305d\u306e\u3082\u306e\u306e\u6539\u9769<\/strong>\u300d\u306b\u7126\u70b9\u3092\u5f53\u3066\u3066\u3044\u308b\u3068\u3044\u3046\u70b9\u3067\u76ee\u7684\u3068\u624b\u6cd5\u304c\u7570\u306a\u308a\u307e\u3059\u3002<\/p>\n","protected":false},"featured_media":2684,"parent":0,"template":"","news_cat":[44,64,10,67,13],"news_genre":[],"writer":[15],"banner":[],"class_list":["post-2656","news","type-news","status-publish","has-post-thumbnail","hentry","news_cat-outsourcing","news_cat-cost-reduction","news_cat-quality-improvement","news_cat-operational-efficiency-improvement","news_cat-productivity-improvement","writer-hirai"],"acf":[],"_links":{"self":[{"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/news\/2656","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/news"}],"about":[{"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/types\/news"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/media\/2684"}],"wp:attachment":[{"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/media?parent=2656"}],"wp:term":[{"taxonomy":"news_cat","embeddable":true,"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/news_cat?post=2656"},{"taxonomy":"news_genre","embeddable":true,"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/news_genre?post=2656"},{"taxonomy":"writer","embeddable":true,"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/writer?post=2656"},{"taxonomy":"banner","embeddable":true,"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/banner?post=2656"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}