{"id":2694,"date":"2023-09-07T12:08:28","date_gmt":"2023-09-07T03:08:28","guid":{"rendered":"https:\/\/callcenternavi.jp\/connenavi\/?post_type=news&#038;p=2694"},"modified":"2025-05-08T16:15:28","modified_gmt":"2025-05-08T07:15:28","slug":"%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%83%9d%e3%83%bc%e3%83%88%e3%82%92%e5%bc%b7%e5%8c%96%e3%81%99%e3%82%8b%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc","status":"publish","type":"news","link":"https:\/\/callcenternavi.jp\/connenavi\/note\/2694\/","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3068\u306f\uff5c\u30e1\u30ea\u30c3\u30c8\u3068\u4f5c\u6210\u65b9\u6cd5\u30fb\u6d3b\u7528\u30dd\u30a4\u30f3\u30c8\u3092\u5fb9\u5e95\u89e3\u8aac"},"content":{"rendered":"\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u5206\u91ce\u3067\u306f\u30c7\u30b8\u30bf\u30eb\u5316\u306b\u4f34\u3044\u69d8\u3005\u306a\u30c1\u30e3\u30cd\u30eb\u304c\u5897\u52a0\u3057\u3001\u305d\u306e\u8907\u96d1\u5316\u304c\u9032\u3093\u3067\u3044\u307e\u3059\u3002\u305d\u3093\u306a\u4e2d\u3001\u9867\u5ba2\u3068\u306e\u7e4b\u304c\u308a\u3092\u5f37\u5316\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u5f7c\u3089\u304c\u3069\u306e\u3088\u3046\u306a\u884c\u52d5\u3092\u3068\u308a\u3001\u3069\u306e\u3088\u3046\u306a\u5fc3\u60c5\u3067\u30b5\u30dd\u30fc\u30c8\u306b\u554f\u3044\u5408\u308f\u305b\u3066\u304f\u308b\u306e\u304b\u3092\u6df1\u304f\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u306e\u3088\u3046\u306a\u9867\u5ba2\u7406\u89e3\u3092\u52a9\u3051\u3001\u6700\u9069\u306a\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3092\u63d0\u4f9b\u3059\u308b\u30c4\u30fc\u30eb\u3068\u3057\u3066\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u300d\u304c\u3042\u308a\u307e\u3059\u3002\u3053\u308c\u306f\u3001\u9867\u5ba2\u306e\u884c\u52d5\u3084\u601d\u8003\u3092\u6642\u7cfb\u5217\u306b\u6cbf\u3063\u3066\u660e\u78ba\u306b\u53ef\u8996\u5316\u3057\u305f\u3082\u306e\u3067\u3001\u30b5\u30dd\u30fc\u30c8\u306e\u9069\u5207\u306a\u63d0\u4f9b\u3084\u65bd\u7b56\u306e\u8a08\u753b\u306b\u5927\u5909\u6709\u52b9\u3067\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u7528\u3044\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u9867\u5ba2\u306e\u5fc3\u7406\u3084\u884c\u52d5\u306e\u80cc\u5f8c\u306b\u3042\u308b\u30cb\u30fc\u30ba\u3084\u8ab2\u984c\u3092\u628a\u63e1\u3057\u3001\u305d\u308c\u306b\u9069\u5207\u306b\u5bfe\u5fdc\u3059\u308b\u30b5\u30dd\u30fc\u30c8\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3092\u6574\u5099\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u73fe\u5834\u3067\u6d3b\u7528\u3067\u304d\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306e\u6982\u8981\u3084\u4f5c\u6210\u65b9\u6cd5\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"cta_area\">  <p class=\"cta_ttl\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u8ab2\u984c\u3092\u304a\u6301\u3061\u306e\u3054\u62c5\u5f53\u8005\u69d8\u3078<\/p>\n  <p class=\"cta_text\">\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u4eba\u6750\u306e\u63a1\u7528\u304c\u306a\u304b\u306a\u304b\u3046\u307e\u304f\u3044\u304b\u306a\u3044\u300d\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5b9a\u7740\u7387\u3092\u3042\u3052\u305f\u3044\u300d\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u751f\u7523\u6027\u3092\u9ad8\u3081\u305f\u3044\u300d\u3068\u304a\u60a9\u307f\u306e\u304a\u5ba2\u69d8\u3001\u307e\u305a\u306f\u304a\u6c17\u8efd\u306b\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u306b\u3054\u76f8\u8ac7\u304f\u3060\u3055\u3044\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5c02\u9580\u7279\u531625\u5e74\u3001\u304a\u5ba2\u69d8\u306e\u8ab2\u984c\u306b\u5bc4\u308a\u6dfb\u3063\u305f\u9ad8\u54c1\u8cea\u306a\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u3092\u5fc3\u304c\u3051\u3066\u304a\u308a\u307e\u3059\u3002\u4e0b\u8a18\u3088\u308a\u5f0a\u793e\u306e\u8a73\u3057\u3044\u60c5\u5831\u3092\u3054\u78ba\u8a8d\u3044\u305f\u3060\u3051\u307e\u3059\u3002<\/p>\n 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class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img decoding=\"async\" width=\"1024\" height=\"709\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/09\/customerjourney_01.png.pagespeed.ce_.WYQhf0V2A2-1024x709.png\" alt=\"\" class=\"wp-image-2696\" style=\"width:840px;height:581px\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/09\/customerjourney_01.png.pagespeed.ce_.WYQhf0V2A2-1024x709.png 1024w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/09\/customerjourney_01.png.pagespeed.ce_.WYQhf0V2A2-300x208.png 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/09\/customerjourney_01.png.pagespeed.ce_.WYQhf0V2A2-768x532.png 768w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/09\/customerjourney_01.png.pagespeed.ce_.WYQhf0V2A2.png 1040w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/webbu.jp\/customer-journey-2532\" target=\"_blank\" rel=\"noopener\" title=\"\">\u3010\u51fa\u5178\uff1a\u30a6\u30a7\u30d6\u90e8\u3011<\/a><\/figcaption><\/figure>\n<\/div>\n\n\n<p>\u7279\u306b\u73fe\u4ee3\u306f\u30c7\u30b8\u30bf\u30eb\u6280\u8853\u306e\u767a\u5c55\u306b\u3088\u308a\u3001\u6d88\u8cbb\u8005\u304c\u5229\u7528\u3059\u308b\u60c5\u5831\u306e\u5a92\u4f53\u304c\u591a\u69d8\u5316\u3057\u3066\u3044\u307e\u3059\u3002SNS\u3001Web\u30b5\u30a4\u30c8\u3001\u30d6\u30ed\u30b0\u3001\u96fb\u5b50\u30e1\u30fc\u30eb\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u30c1\u30e3\u30cd\u30eb\u304c\u5b58\u5728\u3057\u3001\u305d\u308c\u305e\u308c\u306b\u304a\u3044\u3066\u6d88\u8cbb\u8005\u306e\u884c\u52d5\u3084\u601d\u8003\u304c\u7570\u306a\u308b\u305f\u3081\u3001\u4e00\u5f8b\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u304c\u96e3\u3057\u304f\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u306e\u3088\u3046\u306a\u80cc\u666f\u304b\u3089\u3001\u9867\u5ba2\u306e\u884c\u52d5\u30fb\u601d\u8003\u30fb\u611f\u60c5\u3092\u6642\u9593\u8ef8\u306b\u6cbf\u3063\u3066\u6574\u7406\u3057\u3001\u6700\u9069\u306a\u63a5\u70b9\u3092\u898b\u6975\u3081\u308b\u305f\u3081\u306e\u30c4\u30fc\u30eb\u3068\u3057\u3066\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u300d\u306e\u8003\u3048\u65b9\u304c\u767b\u5834\u3057\u3001\u5e83\u304f\u5229\u7528\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306b\u304a\u3051\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306e\u5fc5\u8981\u6027<\/h3>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306f\u3001\u591a\u304f\u306e\u5834\u5408\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6226\u7565\u306e\u7b56\u5b9a\u306e\u969b\u306b\u7528\u3044\u3089\u308c\u308b\u30c4\u30fc\u30eb\u3068\u3057\u3066\u77e5\u3089\u308c\u3066\u3044\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u5206\u91ce\u306b\u304a\u3044\u3066\u3082\u3001\u3053\u306e\u30de\u30c3\u30d7\u306e\u6d3b\u7528\u306f\u975e\u5e38\u306b\u6709\u52b9\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u304c\u6700\u9069\u306a\u30c1\u30e3\u30cd\u30eb\u3067\u63d0\u4f9b\u3055\u308c\u3001\u305d\u306e\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u304c\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u9023\u643a\u3057\u3066\u3044\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306f\u4e00\u8cab\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u53d7\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u4e00\u8cab\u6027\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u901a\u3058\u3066\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u3092\u5f37\u5316\u3059\u308b\u4e0a\u3067\u6b20\u304b\u305b\u306a\u3044\u8981\u7d20\u3067\u3059\u3002\u5b9f\u969b\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306b\u304a\u3044\u3066\u554f\u984c\u3092\u8fc5\u901f\u304b\u3064\u52b9\u679c\u7684\u306b\u89e3\u6c7a\u3059\u308b\u3053\u3068\u306f\u3001\u9867\u5ba2\u306e\u96e2\u53cd\u309267%\u3082\u9632\u3050\u3053\u3068\u304c\u53ef\u80fd\u3067\u3042\u308b\u3068\u306e<a href=\"https:\/\/www.google.com\/url?q=https:\/\/www.ameyo.com\/blog\/customer-experience-statistics-which-will-impact-your-business-in-2016&amp;sa=D&amp;source=editors&amp;ust=1693842367368894&amp;usg=AOvVaw2R8Uc0VDICaipSUmP-3GKX\" target=\"_blank\" rel=\"noopener\" title=\"\">\u7814\u7a76\u7d50\u679c<\/a>\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u9867\u5ba2\u3068\u306e\u63a5\u70b9\u304c\u591a\u69d8\u5316\u3059\u308b\u73fe\u4ee3\u306b\u304a\u3044\u3066\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u628a\u63e1\u306f\u3001\u5168\u3066\u306e\u90e8\u9580\u3067\u306e\u9023\u643a\u3092\u5f37\u5316\u3057\u3001\u6700\u9069\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306e\u9375\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-medium\"><img decoding=\"async\" width=\"300\" height=\"275\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/09\/22482907-300x275.jpg\" alt=\"\" class=\"wp-image-2713\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/09\/22482907-300x275.jpg 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/09\/22482907-1024x939.jpg 1024w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/09\/22482907-768x704.jpg 768w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/09\/22482907.jpg 1200w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%AB%E3%82%B9%E3%82%BF%E3%83%9E%E3%83%BC%E3%82%B8%E3%83%A3%E3%83%BC%E3%83%8B%E3%83%BC%E3%83%9E%E3%83%83%E3%83%97%E3%82%92%E4%BD%9C%E6%88%90%E3%81%99%E3%82%8B%E3%83%A1%E3%83%AA%E3%83%83%E3%83%88\"><\/span>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u4f5c\u6210\u3059\u308b\u30e1\u30ea\u30c3\u30c8<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306b\u304a\u3044\u3066\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u4f5c\u6210\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u306f\u591a\u5c90\u306b\u308f\u305f\u308a\u307e\u3059\u3002\u5177\u4f53\u7684\u306b\u306f\u3001\u53ef\u8996\u5316\u3059\u308b\u3053\u3068\u3067\u9867\u5ba2\u4f53\u9a13\u306e\u5168\u4f53\u6700\u9069\u304c\u53ef\u80fd\u306b\u306a\u308a\u3001\u4e00\u8cab\u6027\u306e\u3042\u308b\u9867\u5ba2\u4f53\u9a13\u304c\u5b9f\u73fe\u3067\u304d\u305f\u308a\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u4e2d\u3067\u306e\u30dc\u30c8\u30eb\u30cd\u30c3\u30af\u306e\u65e9\u671f\u767a\u898b\u304c\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001\u53ef\u8996\u5316\u3055\u308c\u3066\u3044\u308b\u3068\u793e\u5185\u5916\u3068\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306b\u5f79\u7acb\u3061\u3001\u9023\u643a\u304c\u53d6\u308a\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u4e00\u8cab\u6027\u306e\u3042\u308b\u9867\u5ba2\u4f53\u9a13\u304c\u63d0\u4f9b\u53ef\u80fd\u306b\u306a\u308b<\/h3>\n\n\n\n<p>\u73fe\u4ee3\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306f\u3001\u304b\u3064\u3066\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u4e2d\u5fc3\u306e\u30b7\u30f3\u30b0\u30eb\u30c1\u30e3\u30cd\u30eb\u304b\u3089\u3001\u591a\u69d8\u306a\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u3092\u53d6\u308a\u5165\u308c\u308b<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/2404\/?utm_source=connenavi&amp;utm_medium=textlink&amp;utm_campaign=note&amp;utm_term=2694\" target=\"_blank\" rel=\"noopener\" 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class=\"cta_text\">\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u4eba\u6750\u306e\u63a1\u7528\u304c\u306a\u304b\u306a\u304b\u3046\u307e\u304f\u3044\u304b\u306a\u3044\u300d\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5b9a\u7740\u7387\u3092\u3042\u3052\u305f\u3044\u300d\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u751f\u7523\u6027\u3092\u9ad8\u3081\u305f\u3044\u300d\u3068\u304a\u60a9\u307f\u306e\u304a\u5ba2\u69d8\u3001\u307e\u305a\u306f\u304a\u6c17\u8efd\u306b\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u306b\u3054\u76f8\u8ac7\u304f\u3060\u3055\u3044\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5c02\u9580\u7279\u5316\u30fb\u5b9f\u7e3e25\u5e74\u4ee5\u4e0a\u3001\u5b9f\u7e3e\u591a\u6570\u306e\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u304c\u3001\u304a\u5ba2\u69d8\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u8ab2\u984c\u306b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u305f\u3054\u63d0\u6848\u3092\u3055\u305b\u3066\u3044\u305f\u3060\u304d\u307e\u3059\u3002\u3054\u76f8\u8ac7\u30fb\u304a\u898b\u7a4d\u308a\u306f\u7121\u6599\uff01\u4e0b\u8a18\u30dc\u30bf\u30f3\u3088\u308a\u304a\u6c17\u8efd\u306b\u3054\u76f8\u8ac7\u304f\u3060\u3055\u3044\u3002<\/p>\n 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