{"id":271,"date":"2022-06-06T14:59:15","date_gmt":"2022-06-06T05:59:15","guid":{"rendered":"https:\/\/callcenternavi.jp\/connenavi\/?post_type=news&#038;p=271"},"modified":"2026-03-03T17:32:42","modified_gmt":"2026-03-03T08:32:42","slug":"%e3%82%b3%e3%83%bc%e3%83%ab%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc%e3%82%b7%e3%82%b9%e3%83%86%e3%83%a0%e3%81%a8%e3%81%af%ef%bc%9f%e3%83%a1%e3%83%aa%e3%83%83%e3%83%88%e3%83%bb%e3%83%87%e3%83%a1%e3%83%aa","status":"publish","type":"news","link":"https:\/\/callcenternavi.jp\/connenavi\/note\/271\/","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u3068\u306f\u2502CRM\u30fbCTI\u30fbFAQ\u306e\u5f79\u5272\u3068\u5c0e\u5165\u30dd\u30a4\u30f3\u30c8\u3092\u89e3\u8aac\uff01"},"content":{"rendered":"\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306f\u3053\u308c\u307e\u3067\u6280\u8853\u9032\u6b69\u306b\u4f34\u3044\u3001\u3055\u307e\u3056\u307e\u306a\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u304c\u6d3b\u7528\u3055\u308c\u3066\u304d\u307e\u3057\u305f\u3002\u4eca\u65e5\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u3092\u5b9f\u73fe\u3059\u308b\u306b\u306fCTI\u3084CRM\u306a\u3069\u591a\u304f\u306e\u30b7\u30b9\u30c6\u30e0\u304c\u7a3c\u50cd\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u305d\u3053\u3067\u672c\u8a18\u4e8b\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u306b\u91cd\u8981\u306a\u5f79\u5272\u3092\u6301\u3064\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u300d\u306b\u3064\u3044\u3066\u3001\u6982\u8981\u3084\u7a2e\u985e\u3001\u4e3b\u306a\u6d3b\u7528\u30b7\u30fc\u30f3\u3092\u89e3\u8aac\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p><strong>\u25bc\u95a2\u9023\u8a18\u4e8b<\/strong><br>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u691c\u8a0e\u306e\u65b9\u306f\u3001\u3053\u3061\u3089<strong>\u300c<a href=\"https:\/\/willof-work.co.jp\/journal\/4936\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30b7\u30b9\u30c6\u30e0\u6bd4\u8f039\u9078\uff01\u5c0e\u5165\u30dd\u30a4\u30f3\u30c8\u3082\u5408\u308f\u305b\u3066\u3054\u7d39\u4ecb<\/a>\u300d<\/strong>\u3067\u5404\u30b7\u30b9\u30c6\u30e0\u6a5f\u80fdCTI\u3001CRM\u3001FAQ\u306e\u9806\u756a\u306b\u304a\u3059\u3059\u3081\u3057\u3066\u3044\u307e\u3059\u306e\u3067\u3001\u305c\u3072\u53c2\u8003\u306b\u3057\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<\/div><\/div>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-transparent ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">TOPICS<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/271\/#%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E3%82%B7%E3%82%B9%E3%83%86%E3%83%A0%E3%81%A8%E3%81%AF\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u3068\u306f<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/271\/#%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E3%82%B7%E3%82%B9%E3%83%86%E3%83%A0%E3%81%AE%E3%83%A1%E3%83%AA%E3%83%83%E3%83%88\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u306e\u30e1\u30ea\u30c3\u30c8<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/271\/#%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E3%82%B7%E3%82%B9%E3%83%86%E3%83%A0%E5%B0%8E%E5%85%A5%E3%81%AE%E9%9A%9B%E3%81%AE%E6%B3%A8%E6%84%8F%E7%82%B9\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u306e\u969b\u306e\u6ce8\u610f\u70b9<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/271\/#%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E3%82%B7%E3%82%B9%E3%83%86%E3%83%A0%E3%81%A7%E8%A1%8C%E3%81%86%E6%A5%AD%E5%8B%99%E3%81%AE%E7%A8%AE%E9%A1%9E\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u3067\u884c\u3046\u696d\u52d9\u306e\u7a2e\u985e<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/271\/#%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E3%82%B7%E3%82%B9%E3%83%86%E3%83%A0%E3%81%AE%E7%A8%AE%E9%A1%9E\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u306e\u7a2e\u985e<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/271\/#%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E3%82%B7%E3%82%B9%E3%83%86%E3%83%A0%E3%81%AE%E5%B0%8E%E5%85%A5%E3%83%9D%E3%82%A4%E3%83%B3%E3%83%88\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u306e\u5c0e\u5165\u30dd\u30a4\u30f3\u30c8<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/271\/#%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E3%82%B7%E3%82%B9%E3%83%86%E3%83%A0%E3%81%AE%E3%81%BE%E3%81%A8%E3%82%81\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u306e\u307e\u3068\u3081<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E3%82%B7%E3%82%B9%E3%83%86%E3%83%A0%E3%81%A8%E3%81%AF\"><\/span>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u3068\u306f<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p><mark>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u3068\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5411\u3051\u306e\u696d\u52d9\u652f\u63f4\u30b7\u30b9\u30c6\u30e0\u306e\u7dcf\u79f0<\/mark>\u3067\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u3001\u4e00\u3064\u4e00\u3064\u306e\u696d\u52d9\u52b9\u7387\u3092\u5411\u4e0a\u3055\u305b\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u3067\u304d\u308b\u3060\u3051\u7c21\u5358\u306b\u696d\u52d9\u3092\u884c\u3046\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u591a\u304f\u306e\u30bb\u30f3\u30bf\u30fc\u3067\u63a1\u7528\u3055\u308c\u3066\u3044\u308b\u4ee3\u8868\u7684\u306a\u30b7\u30b9\u30c6\u30e0\u306fCRM\u3001CTI\u3001FAQ\u306e3\u3064\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">CRM\uff08\u9867\u5ba2\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\uff09<\/h3>\n\n\n\n<p><mark>CRM\uff08Customer Relationship Management\uff09\u306f\u3001\u9867\u5ba2\u60c5\u5831\u306e\u53c2\u7167\u3001\u96fb\u8a71\u306e\u5fdc\u5bfe\u8a18\u9332\u3092\u4e00\u5143\u7ba1\u7406\u3059\u308b\u30b7\u30b9\u30c6\u30e0<\/mark>\u3067\u3059\u3002\u30d3\u30b8\u30cd\u30b9\u306b\u304a\u3044\u3066\u9867\u5ba2\u3068\u306e\u7d99\u7d9a\u7684\u306a\u95a2\u4fc2\u6027\u3092\u91cd\u8996\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u767a\u5c55\u3057\u3066\u304d\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u4e3b\u306a\u5f79\u5272\u306f\u3001\u9867\u5ba2\u60c5\u5831\u306e\u53ce\u96c6\u3001\u7ba1\u7406\u3001\u5206\u6790\u3001\u305d\u3057\u3066\u6d3b\u7528\u3067\u3059\u3002CRM\u30c4\u30fc\u30eb\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u9867\u5ba2\u306e\u8cfc\u5165\u50be\u5411\u3001\u55dc\u597d\u3001\u30cb\u30fc\u30ba\u3092\u628a\u63e1\u3057\u3001\u305d\u308c\u305e\u308c\u306e\u9867\u5ba2\u306b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3084\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u4f9b\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>\u25bcCRM\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u3066\u3044\u308b\u8a18\u4e8b\u306f\u3053\u3061\u3089<\/strong><br>\u300c<a title=\"\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/2475\/?utm_source=connenavi&amp;utm_medium=textlink&amp;utm_campaign=note&amp;utm_term=271\" target=\"_blank\" rel=\"noopener\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067CRM\u3092\u52b9\u679c\u7684\u306b\u6d3b\u7528\u3059\u308b\u65b9\u6cd5\u3068\u306f\uff1f\u5c0e\u5165\u304b\u3089\u898b\u76f4\u3057\u307e\u3067\u89e3\u8aac<\/a>\u300d<\/p>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">CTI\u30b7\u30b9\u30c6\u30e0<\/h3>\n\n\n\n<p><mark>CTI\uff08Computer Telephony Integration\uff09\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u5fc5\u8981\u306a\u96fb\u8a71\u3084FAX\u3092\u30d1\u30bd\u30b3\u30f3\u3068\u9023\u643a\u3055\u305b\u308b\u30b7\u30b9\u30c6\u30e0<\/mark>\u3067\u3059\u3002\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u30fc\u304c\u30d3\u30b8\u30cd\u30b9\u306b\u6d3b\u7528\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u5f93\u6765\u306e\u96fb\u8a71\u30b7\u30b9\u30c6\u30e0\u3068\u7d71\u5408\u3055\u308c\u3066\u3044\u304f\u5f62\u3067\u767a\u5c55\u3057\u3066\u304d\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u96fb\u8a71\u304c\u304b\u304b\u3063\u3066\u304d\u305f\u6642\u306b\u9867\u5ba2\u306e\u540d\u524d\u3084\u5c65\u6b74\u3092\u8868\u793a\u3057\u305f\u308a\u3001\u7a3c\u50cd\u72b6\u6cc1\u306b\u5fdc\u3058\u305f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u632f\u308a\u5206\u3051\u3084\u4f5c\u696d\u306e\u9032\u6357\u7ba1\u7406\u306a\u3069\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002CTI\u306fCRM\u306a\u3069\u306e\u4ed6\u30b7\u30b9\u30c6\u30e0\u3068\u9023\u643a\u3059\u308b\u4e0a\u3067\u3082\u91cd\u8981\u306a\u5f79\u5272\u3092\u679c\u305f\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>\u25bcCTI\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u3066\u3044\u308b\u8a18\u4e8b\u306f\u3068\u3061\u3089<\/strong><br>\u300c<a title=\"\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/355\/?utm_source=connenavi&amp;utm_medium=textlink&amp;utm_campaign=note&amp;utm_term=271\" target=\"_blank\" rel=\"noopener\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fcCTI\u3068\u306f\u2502\u30b7\u30b9\u30c6\u30e05\u9078\u3068\u30e1\u30ea\u30c3\u30c8\u30fb\u5c0e\u5165\u30dd\u30a4\u30f3\u30c8\u3092\u5fb9\u5e95\u89e3\u8aac<\/a>\u300d<\/p>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">FAQ\u30b7\u30b9\u30c6\u30e0<\/h3>\n\n\n\n<p><mark>FAQ\u30b7\u30b9\u30c6\u30e0\u3068\u306f\u3001\u9867\u5ba2\u304b\u3089\u3088\u304f\u554f\u3044\u5408\u308f\u305b\u306e\u3042\u308b\u8cea\u554f\u3084\u304a\u60a9\u307f\u3068\u305d\u308c\u3089\u306e\u56de\u7b54\u3092Web\u30da\u30fc\u30b8\u306b\u96c6\u7d04\u3057\u3066\u3001\u9867\u5ba2\u304c\u691c\u7d22\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u30b7\u30b9\u30c6\u30e0<\/mark>\u3067\u3059\u3002\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u306e\u767a\u5c55\u3068\u3068\u3082\u306b\u3001\u9867\u5ba2\u304c\u81ea\u3089\u89e3\u6c7a\u624b\u6bb5\u3092\u63a2\u3059\u884c\u52d5\u69d8\u5f0f\u304c\u5e83\u304c\u3063\u3066\u3044\u304f\u3068\u3068\u3082\u306b\u767a\u5c55\u3057\u3066\u304d\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>FAQ\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u304c\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u3057\u3066\u7591\u554f\u70b9\u3092\u62b1\u3044\u305f\u969b\u306b\u3001\u7591\u554f\u70b9\u3092\u691c\u7d22\u3059\u308b\u3053\u3068\u3067\u89e3\u6c7a\u65b9\u6cd5\u3084\u5bfe\u5fdc\u7b56\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3001\u308f\u3056\u308f\u3056\u4f01\u696d\u3084\u696d\u8005\u306b\u554f\u3044\u5408\u308f\u305b\u3092\u3059\u308b\u5fc5\u8981\u304c\u306a\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>\u25bcFAQ\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u3066\u3044\u308b\u8a18\u4e8b\u306f\u3053\u3061\u3089<\/strong><br>\u300c<a title=\"\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/935\/?utm_source=connenavi&amp;utm_medium=textlink&amp;utm_campaign=note&amp;utm_term=271\" target=\"_blank\" rel=\"noopener\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fcFAQ5\u9078\u2502\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\u3084\u6ce8\u610f\u70b9\u30fb\u30b7\u30b9\u30c6\u30e0\u6bd4\u8f03\u30dd\u30a4\u30f3\u30c8\u3092\u89e3\u8aac\u202f<\/a>\u300d<\/p>\n<\/div><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-medium\"><img decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/03\/23140110-768x768-1-300x300.jpg\" alt=\"\" class=\"wp-image-3621\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/03\/23140110-768x768-1-300x300.jpg 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/03\/23140110-768x768-1-150x150.jpg 150w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/03\/23140110-768x768-1.jpg 768w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E3%82%B7%E3%82%B9%E3%83%86%E3%83%A0%E3%81%AE%E3%83%A1%E3%83%AA%E3%83%83%E3%83%88\"><\/span>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u306e\u30e1\u30ea\u30c3\u30c8<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u306e\u4e3b\u306a\u30e1\u30ea\u30c3\u30c8\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002\u4e0b\u8a18\u30014\u3064\u304c\u5927\u304d\u306a\u30e1\u30ea\u30c3\u30c8\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u696d\u52d9\u52b9\u7387\u5316\u306b\u7e4b\u304c\u308b<\/h3>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u306e\u696d\u52d9\u52b9\u7387\u5316\u306b\u7e4b\u3052\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001CTI\u306e\u6a5f\u80fd\u3067\u3042\u308b\u81ea\u52d5\u97f3\u58f0\u6a5f\u80fd\u3067\u306e\u6848\u5185\u3092\u4f7f\u3048\u3070\u4eba\u3092\u4ecb\u3055\u305a\u306b\u51e6\u7406\u3067\u304d\u308b\u4ef6\u6570\u304c\u5897\u3048\u307e\u3059\u3057\u3001\u547c\u306e\u632f\u308a\u5206\u3051\u6a5f\u80fd\u3092\u4f7f\u3048\u3070\u3001\u9069\u5207\u306a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u7e4b\u3050\u3053\u3068\u304c\u3067\u304d\u3001\u5168\u4f53\u7684\u306a\u52b9\u7387\u5316\u306b\u7e4b\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u65b0\u4eba\u3067\u3082\u9ad8\u54c1\u8cea\u306e\u5bfe\u5fdc\u304c\u53ef\u80fd<\/h3>\n\n\n\n<p>\u30b7\u30b9\u30c6\u30e0\u306f\u5358\u306b\u696d\u52d9\u3092\u52b9\u7387\u5316\u3059\u308b\u3060\u3051\u3067\u306f\u306a\u304f\u3001\u4eba\u3092\u30a8\u30f3\u30cf\u30a6\u30b9\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u793e\u5185\u5411\u3051\u306eFAQ\u30b7\u30b9\u30c6\u30e0\u306a\u3069\u3092\u99c6\u4f7f\u3059\u308b\u3053\u3068\u3067\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u77e5\u8b58\u3092\u88dc\u5b8c\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u3088\u3046\u306b\u30b7\u30b9\u30c6\u30e0\u3092\u99c6\u4f7f\u3059\u308b\u3053\u3068\u3067\u3001\u65b0\u4eba\u3067\u3042\u3063\u3066\u3082\u9ad8\u54c1\u8cea\u306e\u5bfe\u5fdc\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u9867\u5ba2\u306e\u58f0\u3092\u55b6\u696d\u30fb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6226\u7565\u306b\u9084\u5143\u3067\u304d\u308b<\/h3>\n\n\n\n<p>\u73fe\u4ee3\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u304a\u3044\u3066\u3001\u30c7\u30fc\u30bf\u306e\u6d3b\u7528\u306f\u5fc5\u9808\u3067\u3059\u3002\u7279\u306b\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u30a8\u30f3\u30c9\u30e6\u30fc\u30b6\u30fc\u3068\u306e\u8cb4\u91cd\u306a\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u3042\u308a\u3001\u9867\u5ba2\u306e\u58f0\uff08<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/2121\/?utm_source=connenavi&amp;utm_medium=textlink&amp;utm_campaign=note&amp;utm_term=271\" target=\"_blank\" rel=\"noopener\" title=\"\">VOC<\/a>\uff09\u304c\u84c4\u7a4d\u3055\u308c\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001CRM\u306b\u3053\u308c\u3089\u306e\u30c7\u30fc\u30bf\u3092\u84c4\u7a4d\u3057\u3066\u3044\u308c\u3070\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3084\u55b6\u696d\u6d3b\u52d5\u306b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>\u25bc\u95a2\u9023\u8a18\u4e8b\u306f\u3053\u3061\u3089<\/strong><br>\u300c<a title=\"\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/2121\/?utm_source=connenavi&amp;utm_medium=textlink&amp;utm_campaign=contact&amp;utm_term=271_2\" target=\"_blank\" rel=\"noopener\">VOC\uff08Voice of Customer\uff09\u3068\u306f\u2502\u4eca\u3084\u5fc5\u9808\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u6d3b\u7528\u6cd5\u3092\u5fb9\u5e95\u89e3\u8aac\uff01<\/a>\u300d<\/p>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">\u30b3\u30b9\u30c8\u524a\u6e1b\uff08\u4eba\u4ef6\u8cbb\u30fb\u901a\u4fe1\u8cbb\u306a\u3069\uff09<\/h3>\n\n\n\n<p>\u30b7\u30b9\u30c6\u30e0\u3092\u3046\u307e\u304f\u5c0e\u5165\u3059\u308c\u3070\u8cbb\u7528\u524a\u6e1b\u306e\u52b9\u679c\u3082\u3042\u308a\u307e\u3059\u3002\u696d\u52d9\u52b9\u7387\u5316\u304c\u3067\u304d\u308c\u3070\u5f53\u7136\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3092\u9069\u6b63\u306a\u6570\u3067\u904b\u55b6\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u4eba\u4ef6\u8cbb\u524a\u6e1b\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3057\u3001\u3046\u307e\u304f\u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u304c\u3067\u304d\u308c\u3070\u7121\u99c4\u306a\u96fb\u8a71\u304c\u6e1b\u308a\u3001\u901a\u4fe1\u8cbb\u306e\u524a\u6e1b\u306b\u3082\u7e4b\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E3%82%B7%E3%82%B9%E3%83%86%E3%83%A0%E5%B0%8E%E5%85%A5%E3%81%AE%E9%9A%9B%E3%81%AE%E6%B3%A8%E6%84%8F%E7%82%B9\"><\/span>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u306e\u969b\u306e\u6ce8\u610f\u70b9<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u591a\u304f\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u3082\u305f\u3089\u3059\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u304c\u3001\u6ce8\u610f\u3059\u3079\u304d\u70b9\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u5c0e\u5165\u30b3\u30b9\u30c8<\/h3>\n\n\n\n<p>\u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u306b\u306f\u30b3\u30b9\u30c8\u304c\u304b\u304b\u308a\u307e\u3059\u3002\u5927\u304d\u304f\u5206\u3051\u308b\u3068\u3001\u5c0e\u5165\u6642\u306b\u304b\u304b\u308b\u521d\u671f\u8cbb\u7528\u3068\u3001\u30b7\u30b9\u30c6\u30e0\u3092\u904b\u55b6\u3059\u308b\u306e\u306b\u304b\u304b\u308b\u904b\u55b6\u8cbb\u7528\u306e\u4e8c\u3064\u3067\u3059\u3002\u30b7\u30b9\u30c6\u30e0\u306b\u3082\u3088\u308a\u307e\u3059\u304c\u3001\u9ad8\u54c1\u8cea\u304b\u3064\u9ad8\u6a5f\u80fd\u306a\u30b7\u30b9\u30c6\u30e0\u306f\u9ad8\u984d\u306a\u8cbb\u7528\u304c\u304b\u304b\u308b\u3053\u3068\u3082\u3042\u308b\u305f\u3081\u3001\u6295\u8cc7\u5bfe\u52b9\u679c\u3092\u898b\u6975\u3081\u9069\u5207\u306a\u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u3092\u884c\u3046\u3053\u3068\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u6700\u8fd1\u3067\u306f\u591a\u304f\u306e\u30b7\u30b9\u30c6\u30e0\u304c\u30af\u30e9\u30a6\u30c9\u5316\u3057\u3066\u304a\u308a\u3001\u521d\u671f\u8cbb\u7528\u3092\u6291\u3048\u305f\u4e0a\u3067\u5c0e\u5165\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u5bfe\u3059\u308b\u30b7\u30b9\u30c6\u30e0\u904b\u7528\u7814\u4fee\u304c\u5fc5\u9808<\/h3>\n\n\n\n<p>\u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u306b\u306f\u76f4\u63a5\u304b\u304b\u308b\u30b3\u30b9\u30c8\u3060\u3051\u3067\u306f\u306a\u304f\u3001\u904b\u7528\u306b\u304b\u304b\u308b\u9593\u63a5\u7684\u306a\u30b3\u30b9\u30c8\u3082\u691c\u8a0e\u3059\u308b\u3053\u3068\u304c\u5fc5\u8981\u3067\u3059\u3002\u7279\u306b\u3001\u5b9f\u969b\u306b\u30b7\u30b9\u30c6\u30e0\u3092\u4f7f\u3046\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u64cd\u4f5c\u3067\u304d\u308b\u3088\u3046\u306b\u7814\u4fee\u3092\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u3053\u308c\u306f\u4e00\u6642\u7684\u306b\u696d\u52d9\u52b9\u7387\u3092\u4f4e\u4e0b\u3055\u305b\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3057\u3001\u7814\u4fee\u4f53\u5236\u3092\u6574\u3048\u308b\u5fc5\u8981\u304c\u3042\u308b\u306a\u3069\u7ba1\u7406\u8005\u306e\u696d\u52d9\u8ca0\u62c5\u306b\u3082\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u308c\u3089\u306e\u6ce8\u610f\u70b9\u3092\u7406\u89e3\u3057\u305f\u4e0a\u3067\u3001\u9069\u5207\u306a\u8a08\u753b\u3001\u904b\u55b6\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E3%82%B7%E3%82%B9%E3%83%86%E3%83%A0%E3%81%A7%E8%A1%8C%E3%81%86%E6%A5%AD%E5%8B%99%E3%81%AE%E7%A8%AE%E9%A1%9E\"><\/span>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u3067\u884c\u3046\u696d\u52d9\u306e\u7a2e\u985e<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u884c\u3046\u696d\u52d9\u3092\u5927\u304d\u304f\u5206\u3051\u308b\u3068\u3001\u300c\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u578b\u300d\u3068\u300c\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u578b\u300d\u306e2\u7a2e\u985e\u306b\u5206\u985e\u3055\u308c\u307e\u3059\u3002\u305d\u308c\u305e\u308c\u306b\u6c42\u3081\u3089\u308c\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u306b\u3082\u9055\u3044\u304c\u3042\u308b\u306e\u3067\u3001\u3053\u308c\u3089\u306e\u7279\u5fb4\u3092\u898b\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u578b<\/h3>\n\n\n\n<p><mark>\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u578b\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u9867\u5ba2\u304b\u3089\u306e\u6ce8\u6587\u53d7\u4ed8\u3084\u7533\u8fbc\u307f\u53d7\u4ed8\u3001\u643a\u5e2f\u306e\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u696d\u52d9\u3001\u304a\u60a9\u307f\u30fb\u7591\u554f\u306e\u89e3\u6c7a\u306a\u3069\u3001\u9867\u5ba2\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u304c\u4e3b\u306a\u4ed5\u4e8b<\/mark>\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u3067\u7279\u306b\u91cd\u8981\u306a\u306e\u306f\u300c\u5fdc\u7b54\u7387\u300d\u3067\u3001\u591a\u304f\u306e\u30bb\u30f3\u30bf\u30fc\u3067\u6700\u91cd\u8981\u6307\u6a19\u3068\u3057\u3066\u307f\u3089\u308c\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u6307\u6a19\u3092\u9054\u6210\u3059\u308b\u305f\u3081\u306b\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u304c\u6d3b\u7528\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4f8b\u3048\u3070\u3001\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u578b\u3067\u306f\u3001\u53d7\u4fe1\u3057\u305f\u96fb\u8a71\u3092\u52b9\u7387\u7684\u306b\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u304c\u6c42\u3081\u3089\u308c\u308b\u305f\u3081\u3001\u300cACD\u6a5f\u80fd\u300d\u304c\u5c0e\u5165\u3055\u308c\u3066\u3044\u307e\u3059\u3002ACD\u306f\u300cAutomatic Call Distributor\u300d\u306e\u7565\u3067\u3001\u53d7\u4fe1\u3057\u305f\u96fb\u8a71\u3092\u7a3c\u50cd\u72b6\u6cc1\u3084\u7fd2\u719f\u5ea6\u306b\u5fdc\u3058\u3066\u81ea\u52d5\u3067\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u632f\u308a\u5206\u3051\u308b\u6a5f\u80fd\u3067\u3059\u3002ACD\u6a5f\u80fd\u306f\u81e8\u6a5f\u5fdc\u5909\u306a\u5bfe\u5fdc\u304c\u53ef\u80fd\u3067\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u72b6\u6cc1\u3084\u696d\u52d9\u5185\u5bb9\u306b\u5408\u308f\u305b\u3066\u968f\u6642\u5909\u66f4\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>\u25bc\u95a2\u9023\u8a18\u4e8b<\/strong><br>\u300c<a title=\"\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/2972\/\" target=\"_blank\" rel=\"noopener\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u3068\u306f\u2502\u53d7\u4fe1\u696d\u52d9\u306e\u5185\u5bb9\u3068\u73fe\u5834\u306e\u554f\u984c\u30fb\u89e3\u6c7a\u7b56\u306b\u3064\u3044\u3066\u89e3\u8aac<\/a>\u300d<\/p>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u578b<\/h3>\n\n\n\n<p><mark>\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u578b\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u30c6\u30ec\u30a2\u30dd\u696d\u52d9\u3084\u3001\u304a\u5ba2\u69d8\u3078\u306e\u78ba\u8a8d\u9023\u7d61\u3001\u5de5\u4e8b\u65e5\u8a2d\u5b9a\u306e\u305f\u3081\u306e\u3054\u9023\u7d61\u306a\u3069\u4f01\u696d\u304b\u3089\u9867\u5ba2\u306b\u5bfe\u3057\u3066\u96fb\u8a71\u3092\u304b\u3051\u308b\u696d\u52d9<\/mark>\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u6210\u679c\u578b\u306e\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u306b\u3057\u3066\u3082\u3001\u30ea\u30de\u30a4\u30f3\u30c9\u30b3\u30fc\u30eb\u306b\u3057\u3066\u3082\u3001\u300c\u67b6\u96fb\u6570\u300d\u306f\u91cd\u8981\u306a\u30dd\u30a4\u30f3\u30c8\u3067\u3059\u3002\u3044\u304b\u306b\u3001\u52b9\u7387\u3088\u304f\u67b6\u96fb\u304c\u3067\u304d\u308b\u304b\u306f\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u578b\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306b\u7e4b\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4f8b\u3048\u3070\u3001\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u578b\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u306b\u306f\u3001\u81ea\u52d5\u67b6\u96fb\u304c\u53ef\u80fd\u306a\u30aa\u30fc\u30c8\u30b3\u30fc\u30eb\u6a5f\u80fd\u3084\u753b\u9762\u4e0a\u3067\u306e\u30af\u30ea\u30c3\u30af\u306e\u307f\u3067\u767a\u4fe1\u304c\u53ef\u80fd\u306a\u6a5f\u80fd\u306a\u3069\u304c\u5099\u3048\u3089\u308c\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u30b7\u30b9\u30c6\u30e0\u3092\u99c6\u4f7f\u3059\u308b\u3053\u3068\u3067\u52b9\u7387\u7684\u306a\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u696d\u52d9\u3092\u5b9f\u73fe\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>\u25bc\u95a2\u9023\u8a18\u4e8b<\/strong><br>\u300c<a title=\"\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/2991\/\" target=\"_blank\" rel=\"noopener\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u2502\u696d\u52d9\u5185\u5bb9\u306f\uff1f\u5411\u3044\u3066\u3044\u308b\u4eba\u6750\u30fbKPI\u306b\u3064\u3044\u3066\u89e3\u8aac<\/a>\u300d<br>\u300c<a title=\"\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/3639\/\" target=\"_blank\" rel=\"noopener\">\u30d7\u30ec\u30c7\u30a3\u30af\u30c6\u30a3\u30d6\u30fb\u30c0\u30a4\u30e4\u30e9\u30fc\u3068\u306f\uff5c\u6982\u8981\u3084\u30e1\u30ea\u30c3\u30c8\u3001\u5c0e\u5165\u30dd\u30a4\u30f3\u30c8\u3092\u3054\u7d39\u4ecb<\/a>\u300d<\/p>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E3%82%B7%E3%82%B9%E3%83%86%E3%83%A0%E3%81%AE%E7%A8%AE%E9%A1%9E\"><\/span>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u306e\u7a2e\u985e<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u30b7\u30b9\u30c6\u30e0\u306e\u5c0e\u5165\u306e\u5f62\u614b\u306f\u300c\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u300d\u3068\u300c\u30af\u30e9\u30a6\u30c9\u578b\u300d\u306e\u5927\u304d\u304f2\u3064\u306b\u5206\u3051\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<h3 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class=\"wp-block-image\">\n<figure class=\"aligncenter size-medium\"><img decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/03\/pc_hands-768x512-1-300x200.jpg\" alt=\"\" class=\"wp-image-3622\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/03\/pc_hands-768x512-1-300x200.jpg 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/03\/pc_hands-768x512-1.jpg 768w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E3%82%B7%E3%82%B9%E3%83%86%E3%83%A0%E3%81%AE%E5%B0%8E%E5%85%A5%E3%83%9D%E3%82%A4%E3%83%B3%E3%83%88\"><\/span>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u306e\u5c0e\u5165\u30dd\u30a4\u30f3\u30c8<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3059\u308b\u969b\u306b\u91cd\u8996\u3059\u3079\u304d\u30dd\u30a4\u30f3\u30c8\u306f\u4e3b\u306b3\u3064\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u81ea\u793e\u696d\u52d9\u3092\u628a\u63e1\u3059\u308b<\/h3>\n\n\n\n<p>\u307e\u305a\u81ea\u793e\u306e\u30bb\u30f3\u30bf\u30fc\u304c\u3069\u306e\u3088\u3046\u306a\u76ee\u7684\u3067\u3001\u4f55\u3092\u76ee\u6307\u3057\u3066\u3069\u306e\u3088\u3046\u306a\u696d\u52d9\u304c\u884c\u308f\u308c\u3066\u3044\u308b\u306e\u304b\u3092\u628a\u63e1\u3057\u307e\u3057\u3087\u3046\u3002\u307e\u305a\u306f\u696d\u52d9\u3092\u53ef\u8996\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u3069\u306e\u3088\u3046\u306a\u30b7\u30b9\u30c6\u30e0\u304c\u5fc5\u8981\u306b\u306a\u308b\u306e\u304b\u3092\u898b\u6975\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u306b\u306f\u5fc5\u305a\u76ee\u7684\u3068\u6295\u8cc7\u5bfe\u52b9\u679c\u304c\u5fc5\u8981\u3067\u3059\u3002\u30bb\u30f3\u30bf\u30fc\u306e\u8ab2\u984c\u3092\u628a\u63e1\u3057\u305f\u4e0a\u3067\u3001\u52b9\u679c\u7684\u306a\u30b7\u30b9\u30c6\u30e0\u3092\u9078\u5b9a\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u5fc5\u8981\u306a\u56de\u7dda\u6570\u3084\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u6570\u3092\u628a\u63e1\u3059\u308b<\/h3>\n\n\n\n<p>\u73fe\u72b6\u3069\u308c\u307b\u3069\u306e\u30b3\u30fc\u30eb\u6570\u3092\u51e6\u7406\u3057\u3066\u3044\u3066\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u4f55\u4eba\u3050\u3089\u3044\u3044\u308b\u306e\u304b\u306b\u3082\u6ce8\u610f\u304c\u5fc5\u8981\u3067\u3059\u3002\u898f\u6a21\u306b\u3088\u3063\u3066\u306f\u30b7\u30b9\u30c6\u30e0\u52b9\u679c\u304c\u51fa\u3057\u3065\u3089\u3044\u53ef\u80fd\u6027\u3082\u3042\u3063\u305f\u308a\u3001\u9006\u306b\u5f93\u91cf\u8ab2\u91d1\u306e\u30b7\u30b9\u30c6\u30e0\u3060\u3068\u904b\u7528\u8cbb\u7528\u304c\u9ad8\u984d\u306b\u306a\u308b\u6050\u308c\u304c\u3042\u308b\u305f\u3081\u3001\u81ea\u793e\u696d\u52d9\u306e\u30dc\u30ea\u30e5\u30fc\u30e0\u3068\u5c0e\u5165\u3059\u308b\u30b7\u30b9\u30c6\u30e0\u304c\u9069\u5207\u304b\u3092\u628a\u63e1\u3057\u3066\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u4eba\u6570\u306b\u3088\u3063\u3066\u306f\u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u6642\u306e\u4f53\u5236\u304c\u5341\u5206\u306b\u53d6\u308c\u306a\u3044\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u4eba\u304c\u8db3\u308a\u3066\u3044\u306a\u3044\u304b\u3089\u3068\u3044\u3063\u3066\u3001\u7121\u7406\u306b\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3059\u308b\u3068\u304b\u3048\u3063\u3066\u3001\u696d\u52d9\u3092\u5727\u8feb\u3057\u60aa\u5faa\u74b0\u306b\u9665\u308b\u53ef\u80fd\u6027\u3082\u3042\u308a\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u5341\u5206\u306a\u4f53\u5236\u78ba\u4fdd\u304c\u53ef\u80fd\u304b\u3082\u78ba\u8a8d\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u306e\u5c0e\u5165\u5f62\u614b<\/h3>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u9867\u5ba2\u60c5\u5831\u3082\u6271\u3046\u305f\u3081\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u9762\u3082\u5341\u5206\u306b\u5bfe\u7b56\u3092\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u7279\u306b\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3067\u904b\u7528\u3059\u308b\u5834\u5408\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u306f\u5165\u5ff5\u306b\u30c1\u30a7\u30c3\u30af\u3057\u3066\u304a\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u65e2\u306b\u81ea\u793e\u5185\u3067\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u3092\u884c\u3063\u3066\u3044\u3066\u65e2\u5b58\u306e\u30b7\u30b9\u30c6\u30e0\u304c\u3042\u308b\u5834\u5408\u3084\u3001\u9867\u5ba2\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\u306a\u3069\u3068\u306e\u9023\u643a\u304c\u5fc5\u8981\u306a\u5834\u5408\u306f\u3001\u305d\u308c\u3089\u3068\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u306e\u9023\u643a\u304c\u53ef\u80fd\u304b\u3082\u91cd\u8981\u306a\u30c1\u30a7\u30c3\u30af\u30dd\u30a4\u30f3\u30c8\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u308c\u3089\u3092\u8e0f\u307e\u3048\u3001\u81ea\u793e\u5185\u306b\u30b7\u30b9\u30c6\u30e0\u3092\u8a2d\u7f6e\u3059\u308b\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u304b\u3001\u3082\u3057\u304f\u306f\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u306e\u30b5\u30fc\u30d0\u30fc\u4e0a\u306e\u30b7\u30b9\u30c6\u30e0\u3092\u5229\u7528\u3059\u308b\u30af\u30e9\u30a6\u30c9\u578b\u3092\u9078\u629e\u3059\u308b\u304b\u3001\u3088\u304f\u691c\u8a0e\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p><strong>\u25bc\u95a2\u9023\u8a18\u4e8b<\/strong><br>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u691c\u8a0e\u306e\u65b9\u306f\u3001\u3053\u3061\u3089<strong>\u300c<a href=\"https:\/\/willof-work.co.jp\/journal\/4936\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30b7\u30b9\u30c6\u30e0\u6bd4\u8f039\u9078\uff01\u5c0e\u5165\u30dd\u30a4\u30f3\u30c8\u3082\u5408\u308f\u305b\u3066\u3054\u7d39\u4ecb<\/a>\u300d<\/strong>\u3067\u5404\u30b7\u30b9\u30c6\u30e0\u6a5f\u80fdCTI\u3001CRM\u3001FAQ\u306e\u9806\u756a\u306b\u304a\u3059\u3059\u3081\u3057\u3066\u3044\u307e\u3059\u306e\u3067\u3001\u305c\u3072\u53c2\u8003\u306b\u3057\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E3%82%B7%E3%82%B9%E3%83%86%E3%83%A0%E3%81%AE%E3%81%BE%E3%81%A8%E3%82%81\"><\/span>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u306e\u307e\u3068\u3081<span 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