{"id":2743,"date":"2023-10-02T15:38:11","date_gmt":"2023-10-02T06:38:11","guid":{"rendered":"https:\/\/callcenternavi.jp\/connenavi\/?post_type=news&#038;p=2743"},"modified":"2026-01-15T14:23:45","modified_gmt":"2026-01-15T05:23:45","slug":"%e3%80%90%e6%9c%80%e6%96%b0%e7%89%88%e3%80%91%e3%82%b3%e3%83%bc%e3%83%ab%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bcbpo8%e9%81%b8%e2%94%82%e5%b0%8e%e5%85%a5%e6%89%8b%e9%a0%86%e3%82%84%e9%81%b8%e5%ae%9a","status":"publish","type":"news","link":"https:\/\/callcenternavi.jp\/connenavi\/note\/2743\/","title":{"rendered":"\u3010\u6700\u65b0\u7248\u3011\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fcBPO\u6bd4\u8f038\u9078\u2502\u30e1\u30ea\u30c3\u30c8\u3068\u9078\u5b9a\u30dd\u30a4\u30f3\u30c8\u30fb\u5c0e\u5165\u624b\u9806\u3092\u5fb9\u5e95\u89e3\u8aac"},"content":{"rendered":"\n<table style=\"border-collapse: collapse; width: 100%; height: 138px;\">\n<tbody>\n<tr style=\"height: 23px;\">\n<td style=\"width: 100%; background-color: #31529c; text-align: center; height: 23px;\"><span style=\"color: #ffffff;\"><strong>\u3053\u306e\u8a18\u4e8b\u3092\u8aad\u3093\u3067\u308f\u304b\u308b\u3053\u3068<\/strong><\/span><\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 100%; height: 23px;\">\u3000<strong>\u2714\u3000\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308bBPO\u30b5\u30fc\u30d3\u30b9\u306e\u4ed5\u7d44\u307f\u3068\u6982\u8981<\/strong><\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 100%; height: 23px;\"><strong>\u3000\u2714\u3000BPO\u30b5\u30fc\u30d3\u30b9\u3092\u5c0e\u5165\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u3068\u6ce8\u610f\u3059\u3079\u304d\u30dd\u30a4\u30f3\u30c8<\/strong><\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 100%; height: 23px;\"><strong>\u3000\u2714\u3000BPO\u30b5\u30fc\u30d3\u30b9\u5c0e\u5165\u307e\u3067\u306e\u30b9\u30c6\u30c3\u30d7<\/strong><\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 100%; height: 23px;\"><strong>\u3000\u2714\u3000\u30b3\u30cd\u30ca\u30d3\u7de8\u96c6\u90e8\u304a\u3059\u3059\u3081\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fcBPO\u30d9\u30f3\u30c0\u30fc8\u793e<\/strong><\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 100%; height: 23px;\"><strong>\u3000\u2714\u3000BPO\u30d9\u30f3\u30c0\u30fc\u3092\u9078\u3076\u30dd\u30a4\u30f3\u30c8<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n<p>\u8fd1\u5e74\u3001\u591a\u304f\u306e\u4f01\u696d\u304c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u55b6\u30b3\u30b9\u30c8\u3084\u4eba\u6750\u306e\u78ba\u4fdd\u306b\u982d\u3092\u60a9\u307e\u305b\u3066\u3044\u307e\u3059\u3002\u7279\u306b\u3001\u696d\u754c\u306e\u7af6\u4e89\u304c\u6fc0\u5316\u3059\u308b\u4e2d\u3067\u306e\u30b3\u30b9\u30c8\u9069\u6b63\u5316\u306f\u907f\u3051\u3066\u306f\u901a\u308c\u306a\u3044\u8ab2\u984c\u3068\u306a\u3063\u3066\u304d\u305f\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n\n\n\n<p>\u305d\u3093\u306a\u4e2d\u3001\u591a\u304f\u306e\u4f01\u696d\u304c\u6ce8\u76ee\u3057\u3066\u3044\u308b\u306e\u304c<mark><strong>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eBPO\u30b5\u30fc\u30d3\u30b9<\/strong><\/mark>\u3067\u3059\u3002BPO\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u696d\u52d9\u52b9\u7387\u5316\u3084\u30b3\u30b9\u30c8\u524a\u6e1b\u3001\u9ad8\u54c1\u8cea\u306a\u904b\u55b6\u3068\u3044\u3063\u305f\u30e1\u30ea\u30c3\u30c8\u3092\u4eab\u53d7\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fcBPO\u306e\u6982\u8981\u304b\u3089\u3001BPO\u3067\u5bfe\u5fdc\u3067\u304d\u308b\u696d\u52d9\u3001\u30e1\u30ea\u30c3\u30c8\u3084\u6d3b\u7528\u6642\u306e\u6ce8\u610f\u70b9\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002<br>\u3042\u308f\u305b\u3066BPO\u30b5\u30fc\u30d3\u30b9\u306e\u5229\u7528\u3092\u691c\u8a0e\u3057\u3066\u3044\u308b\u65b9\u5411\u3051\u306b\u3001\u9078\u5b9a\u6642\u306e\u91cd\u8981\u30dd\u30a4\u30f3\u30c8\u3084\u5177\u4f53\u7684\u306a\u5c0e\u5165\u30b9\u30c6\u30c3\u30d7\u3001\u300c<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/2743\/#%E3%80%90%E6%AF%94%E8%BC%83%E3%80%91%E5%A4%A7%E6%89%8B%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BCBPO%E3%83%99%E3%83%B3%E3%83%80%E3%83%BC8%E7%A4%BE%E7%B4%B9%E4%BB%8B\" title=\"\">\u304a\u3059\u3059\u3081\u306eBPO\u30d9\u30f3\u30c0\u30fc8\u9078<\/a>\u300d\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-media-text is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"1000\" height=\"666\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2022\/07\/sharp-one-stop-service-corporation.webp\" alt=\"\" class=\"wp-image-6352 size-full\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2022\/07\/sharp-one-stop-service-corporation.webp 1000w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2022\/07\/sharp-one-stop-service-corporation-300x200.webp 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2022\/07\/sharp-one-stop-service-corporation-768x511.webp 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p><a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5732\/?utm_source=connenavi&amp;utm_medium=textlink&amp;utm_campaign=note2743\" target=\"_blank\" rel=\"noopener\" title=\"\">\u3010\u5c0e\u5165\u4e8b\u4f8b\u301115\u5e74\u4ee5\u4e0a\u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u306e\u79d8\u8a23\u3068\u306f\uff1f\u30b7\u30e3\u30fc\u30d7\u69d8\u304c\u8a9e\u308b\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fcBPO\u30b5\u30fc\u30d3\u30b9<\/a><\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"cta_area\">  <p class=\"cta_ttl\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3084\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u52b9\u7387\u5316\u3092\u691c\u8a0e\u4e2d\u306e\u65b9\u3078<\/p>  \n<p class=\"cta_text\">\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u306f\u300125\u5e74\u4ee5\u4e0a\u306eBPO\u904b\u55b6\u5b9f\u7e3e\u3068\u5168\u56fd\u62e0\u70b9\u306e\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u3092\u6d3b\u304b\u3057\u3001\u5fdc\u52df\u53d7\u4ed8\u304b\u3089\u54c1\u8cea\u6539\u5584\u3001\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u307e\u3067\u5e45\u5e83\u3044\u696d\u52d9\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002<\/br>\n<\/br>\n<strong>\u25ce\u30b3\u30b9\u30c8\u3092\u6291\u3048\u3066\u9ad8\u54c1\u8cea\u306a\u904b\u7528\u3092\u5b9f\u73fe\u3057\u305f\u3044<\/br>\n\u25ce\u5fdc\u5bfe\u54c1\u8cea\u3084CS\u5411\u4e0a\u306b\u8ab2\u984c\u304c\u3042\u308b<\/br>\n\u25ce\u4fe1\u983c\u3067\u304d\u308bBPO\u30d1\u30fc\u30c8\u30ca\u30fc\u3092\u63a2\u3057\u3066\u3044\u308b<\/strong><\/br>\n<\/br>\n\u5177\u4f53\u7684\u306a\u5b9f\u7e3e\u30fb\u5bfe\u5fdc\u7bc4\u56f2\u3092\u307e\u3068\u3081\u305f\u30b5\u30fc\u30d3\u30b9\u6982\u8981\u8cc7\u6599\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3057\u3066\u3001\u81ea\u793e\u306b\u5408\u3046BPO\u6d3b\u7528\u306e\u30d2\u30f3\u30c8\u3092\u898b\u3064\u3051\u3066\u304f\u3060\u3055\u3044\u3002<\/br><\/p>  \n<p class=\"cta_btn\">  <a href=\"https:\/\/willof-work.co.jp\/corp\/document\/6411\/?utm_source=connenavi&#038;utm_medium=button&#038;utm_campaign=material_dl&#038;utm_term=2743_1\" target=\"_blank\" rel=\"noopener\">\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u306eBPO\u30b5\u30fc\u30d3\u30b9\u6982\u8981\u8cc7\u6599\u306f\u3053\u3061\u3089<\/a><\/p><\/div>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-transparent ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">TOPICS<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/2743\/#%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E3%81%AEBPO%E3%81%A8%E3%81%AF\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eBPO\u3068\u306f<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/2743\/#BPO_Business_Process_Outsourcing_%E3%81%A8%E3%81%AF\" >BPO (Business Process Outsourcing) \u3068\u306f<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/2743\/#%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BCBPO%E3%81%A7%E5%AF%BE%E5%BF%9C%E3%81%A7%E3%81%8D%E3%82%8B%E3%82%A4%E3%83%B3%E3%83%90%E3%82%A6%E3%83%B3%E3%83%89%E6%A5%AD%E5%8B%99\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fcBPO\u3067\u5bfe\u5fdc\u3067\u304d\u308b\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u696d\u52d9<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/2743\/#%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BCBPO%E3%81%A7%E5%AF%BE%E5%BF%9C%E3%81%A7%E3%81%8D%E3%82%8B%E3%82%A2%E3%82%A6%E3%83%88%E3%83%90%E3%82%A6%E3%83%B3%E3%83%89%E6%A5%AD%E5%8B%99\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fcBPO\u3067\u5bfe\u5fdc\u3067\u304d\u308b\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u696d\u52d9<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/2743\/#%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BCBPO%E6%B4%BB%E7%94%A8%E3%81%AE%E3%83%A1%E3%83%AA%E3%83%83%E3%83%88\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fcBPO\u6d3b\u7528\u306e\u30e1\u30ea\u30c3\u30c8<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/2743\/#%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BCBPO%E6%B4%BB%E7%94%A8%E3%81%AE%E6%B3%A8%E6%84%8F%E7%82%B9\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fcBPO\u6d3b\u7528\u306e\u6ce8\u610f\u70b9<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/2743\/#%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BCBPO%E3%83%99%E3%83%B3%E3%83%80%E3%83%BC%E3%82%92%E9%81%B8%E5%AE%9A%E3%81%99%E3%82%8B%E9%9A%9B%E3%81%AE%E3%83%9D%E3%82%A4%E3%83%B3%E3%83%88\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fcBPO\u30d9\u30f3\u30c0\u30fc\u3092\u9078\u5b9a\u3059\u308b\u969b\u306e\u30dd\u30a4\u30f3\u30c8<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/2743\/#%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BCBPO%E5%B0%8E%E5%85%A5%E3%82%92%E5%A7%8B%E3%82%81%E3%82%8B%E3%82%B9%E3%83%86%E3%83%83%E3%83%97\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fcBPO\u5c0e\u5165\u3092\u59cb\u3081\u308b\u30b9\u30c6\u30c3\u30d7<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/2743\/#%E3%80%90%E6%AF%94%E8%BC%83%E3%80%91%E5%A4%A7%E6%89%8B%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BCBPO%E3%83%99%E3%83%B3%E3%83%80%E3%83%BC8%E7%A4%BE%E7%B4%B9%E4%BB%8B\" >\u3010\u6bd4\u8f03\u3011\u5927\u624b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fcBPO\u30d9\u30f3\u30c0\u30fc8\u793e\u7d39\u4ecb<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/2743\/#%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BCBPO%E3%81%AB%E3%81%A4%E3%81%84%E3%81%A6%E3%81%AE%E3%81%BE%E3%81%A8%E3%82%81\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fcBPO\u306b\u3064\u3044\u3066\u306e\u307e\u3068\u3081<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/2743\/#%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BCBPO%E3%81%AE%E3%80%8C%E3%82%88%E3%81%8F%E3%81%82%E3%82%8B%E8%B3%AA%E5%95%8F%E3%80%8D\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fcBPO\u306e\u300c\u3088\u304f\u3042\u308b\u8cea\u554f\u300d<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E3%81%AEBPO%E3%81%A8%E3%81%AF\"><\/span>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eBPO\u3068\u306f<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u307e\u305a\u306fBPO\u306e\u57fa\u672c\u7684\u306a\u5b9a\u7fa9\u3068\u3001BPO\u306b\u4f3c\u305f\u6982\u5ff5\u3068\u3057\u3066\u300c<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/2516\/\" target=\"_blank\" rel=\"noopener\" title=\"\">BPR<\/a>\u300d\u300c<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/3785\/\" target=\"_blank\" rel=\"noopener\" title=\"\">BPaaS<\/a>\u300d\u3068\u306e\u9055\u3044\u306b\u3064\u3044\u3066\u3082\u8a73\u3057\u304f\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n<table style=\"border-collapse: collapse; width: 100%; height: 257px;\">\n<tbody>\n<tr style=\"height: 23px;\">\n<td style=\"width: 12.1429%; background-color: #31529c; height: 24px; text-align: center;\">\u00a0<\/td>\n<td style=\"width: 30.5952%; background-color: #31529c; height: 24px; text-align: center;\"><span style=\"color: #ffffff;\"><strong>BPO<\/strong><\/span><\/td>\n<td style=\"width: 29.2857%; background-color: #31529c; height: 24px; text-align: center;\"><span style=\"color: #ffffff;\"><strong>BPR<\/strong><\/span><\/td>\n<td style=\"width: 27.9762%; background-color: #31529c; height: 24px; text-align: center;\"><span style=\"color: #ffffff;\"><strong>BPaaS<\/strong><\/span><\/td>\n<\/tr>\n<tr style=\"height: 70px;\">\n<td style=\"width: 12.1429%; background-color: #d3dcf5; height: 70px; text-align: center;\">\u6982\u8981<\/td>\n<td style=\"width: 30.5952%; height: 70px;\">\u4f01\u696d\u304c\u975e\u30b3\u30a2\u696d\u52d9\u3092\u5916\u90e8\u306e\u5c02\u9580\u5bb6\u3084\u30b5\u30fc\u30d3\u30b9\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u306b\u59d4\u8a17\u3059\u308b\u3053\u3068<\/td>\n<td style=\"width: 29.2857%; height: 70px;\">\u65e2\u5b58\u306e\u30d3\u30b8\u30cd\u30b9\u30d7\u30ed\u30bb\u30b9\u3092\u6839\u672c\u304b\u3089\u898b\u76f4\u3057\u3001\u5927\u80c6\u306b\u518d\u8a2d\u8a08\u3059\u308b\u3053\u3068<\/td>\n<td style=\"width: 27.9762%; height: 70px;\">BPO\u3092\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u3067\u63d0\u4f9b\u3059\u308b\u3053\u3068<\/td>\n<\/tr>\n<tr style=\"height: 93px;\">\n<td style=\"width: 12.1429%; background-color: #d3dcf5; height: 93px; text-align: center;\">\u76ee\u7684<\/td>\n<td style=\"width: 30.5952%; height: 93px;\">\u30fb\u30b3\u30b9\u30c8\u524a\u6e1b<br \/>\u30fb\u696d\u52d9\u52b9\u7387\u306e\u5411\u4e0a<br \/>\u30fb\u5c02\u9580\u77e5\u8b58\u3084\u30ea\u30bd\u30fc\u30b9\u306e\u6d3b\u7528\u306b\u3088\u308b\u54c1\u8cea\u5411\u4e0a<\/td>\n<td style=\"width: 29.2857%; height: 93px;\">\u30fb\u696d\u52d9\u306e\u52b9\u7387\u5316<br \/>\u30fb\u751f\u7523\u6027\u306e\u5411\u4e0a<br \/>\u30fb\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u5b9f\u73fe<\/td>\n<td style=\"width: 27.9762%; height: 93px;\">\u30af\u30e9\u30a6\u30c9\u306e\u6069\u6075\uff08\u30b9\u30b1\u30fc\u30e9\u30d3\u30ea\u30c6\u30a3\u3001\u67d4\u8edf\u6027\u3001\u30b3\u30b9\u30c8\u524a\u6e1b\uff09\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068<\/td>\n<\/tr>\n<tr style=\"height: 70px;\">\n<td style=\"width: 12.1429%; background-color: #d3dcf5; height: 70px; text-align: center;\">\u65b9\u6cd5<\/td>\n<td style=\"width: 30.5952%; height: 70px;\">\u65e2\u5b58\u306e\u30d3\u30b8\u30cd\u30b9\u30d7\u30ed\u30bb\u30b9\u3092\u5916\u90e8\u306b\u59d4\u8a17<\/td>\n<td style=\"width: 29.2857%; height: 70px;\">\u65e2\u5b58\u306e\u30d7\u30ed\u30bb\u30b9\u3092\u3044\u3063\u305f\u3093\u7834\u68c4\u3057\u3066\u3001\u65b0\u3057\u3044\u30d7\u30ed\u30bb\u30b9\u3092\u8a2d\u8a08\u3057\u5c0e\u5165<\/td>\n<td style=\"width: 27.9762%; height: 70px;\">\u30b5\u30fc\u30d3\u30b9\u3068\u3057\u3066\u63d0\u4f9b\u3055\u308c\u308b\u30d7\u30ed\u30bb\u30b9\u3092\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u30d9\u30fc\u30b9\u3067\u5229\u7528<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"BPO_Business_Process_Outsourcing_%E3%81%A8%E3%81%AF\"><\/span>BPO (Business Process Outsourcing) \u3068\u306f<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>BPO\u3068\u306f\u3001\u300c<strong>\u30d3\u30b8\u30cd\u30b9\u30d7\u30ed\u30bb\u30b9\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0<\/strong>\u300d\u306e\u982d\u6587\u5b57\u3092\u53d6\u3063\u305f\u8a00\u8449\u3067\u3042\u308a\u3001<mark>\u4f01\u696d\u306e\u30ce\u30f3\u30b3\u30a2\u696d\u52d9\u306e\u4e00\u90e8\u307e\u305f\u306f\u5168\u4f53\u3092\u5916\u90e8\u306e\u5c02\u9580\u696d\u8005\u306b\u59d4\u8a17\u3059\u308b\u3053\u3068<\/mark>\u3092\u6307\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u5177\u4f53\u7684\u306b\u306f\u3001\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fcBPO\u300d\u306e\u5834\u5408\u3001<mark>\u96fb\u8a71\u5fdc\u5bfe\u306b\u95a2\u9023\u3059\u308b\u4e00\u9023\u306e\u696d\u52d9\u3092\u5916\u90e8\u306b\u59d4\u8a17\u3059\u308b\u3053\u3068<\/mark>\u3092\u793a\u3057\u307e\u3059\u3002\u3053\u306e\u96fb\u8a71\u5fdc\u5bfe\u696d\u52d9\u306f\u3001\u96fb\u8a71\u5bfe\u5fdc\u3060\u3051\u306b\u3068\u3069\u307e\u3089\u305a\u3001\u8a2d\u5099\u306e\u69cb\u7bc9\u3001\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u306e\u4f5c\u6210\u3001\u67b6\u96fb\u30ea\u30b9\u30c8\u306e\u6e96\u5099\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u7814\u4fee\u3084\u6559\u80b2\u3068\u3044\u3063\u305f\u4e00\u9023\u306e\u30bf\u30b9\u30af\u3092\u542b\u3080\u3082\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<p>BPO\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u81ea\u793e\u306e\u30b3\u30a2\u696d\u52d9\u306b\u5c02\u5ff5\u3057\u3001\u52b9\u7387\u7684\u306a\u904b\u55b6\u304c\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u7d50\u679c\u3001\u30b3\u30b9\u30c8\u306e\u9069\u6b63\u5316\u3084\u7d44\u7e54\u5168\u4f53\u306e\u751f\u7523\u6027\u5411\u4e0a\u304c\u671f\u5f85\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>\u25bcBPO\u30b5\u30fc\u30d3\u30b9\u3092\u3082\u3063\u3068\u8a73\u3057\u304f\u77e5\u308a\u305f\u3044\u65b9\u306f\u3053\u3061\u3089\u3092\u3054\u89a7\u304f\u3060\u3055\u3044<\/strong><br>\u300c<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/2656\/\" target=\"_blank\" rel=\"noopener\" title=\"\">BPO\uff08\u30d3\u30b8\u30cd\u30b9\u30fb\u30d7\u30ed\u30bb\u30b9\u30fb\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\uff09\u3068\u306f\u2502\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3084BPR\u3068\u306e\u9055\u3044\u3082\u89e3\u8aac<\/a>\u300d<\/p>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">BPR (Business Process Reengineering)\u3068\u306e\u9055\u3044<\/h3>\n\n\n\n<p>BPR\uff08\u30d3\u30b8\u30cd\u30b9\u30d7\u30ed\u30bb\u30b9\u30ea\u30a8\u30f3\u30b8\u30cb\u30a2\u30ea\u30f3\u30b0\uff09\u306f\u3001<mark>\u7d44\u7e54\u5185\u306e\u65e2\u5b58\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3084\u30d3\u30b8\u30cd\u30b9\u30d7\u30ed\u30bb\u30b9\u3092\u5168\u9762\u7684\u306b\u898b\u76f4\u3057\u3001\u6839\u672c\u304b\u3089\u306e\u518d\u8a2d\u8a08\u3092\u884c\u3046\u30a2\u30d7\u30ed\u30fc\u30c1<\/mark>\u3092\u6307\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u76ee\u7684\u306f\u3001\u6839\u672c\u7684\u306b\u696d\u52d9\u306e\u8981\u5426\u304b\u3089\u8a2d\u8a08\u3057\u76f4\u3059\u3053\u3068\u3067\u3001\u4f01\u696d\u5168\u4f53\u306e\u52b9\u7387\u5316\u3084\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe\u3059\u308b\u3053\u3068\u306b\u3042\u308a\u307e\u3059\u3002\u4e00\u65b9\u3067\u3001\u300cBPO\u300d\u306f\u3001\u4f01\u696d\u306e\u975e\u30b3\u30a2\u696d\u52d9\u3092\u5916\u90e8\u306e\u5c02\u9580\u696d\u8005\u306b\u59d4\u8a17\u3057\u3001\u696d\u52d9\u52b9\u7387\u306e\u5411\u4e0a\u3084\u30b3\u30b9\u30c8\u306e\u524a\u6e1b\u3092\u56f3\u308b\u3082\u306e\u3067\u3059\u3002\u8981\u3059\u308b\u306b\u3001BPO\u306f\u300c\u8ab0\u304c\u300d\u696d\u52d9\u3092\u884c\u3046\u304b\u306b\u7126\u70b9\u3092\u5f53\u3066\u308b\u306e\u306b\u5bfe\u3057\u3001BPR\u306f\u300c\u3069\u306e\u3088\u3046\u306b\u300d\u696d\u52d9\u3092\u884c\u3046\u304b\u3092\u6539\u9769\u3059\u308b\u3082\u306e\u3068\u8a00\u3048\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u5b9f\u969b\u306e\u30d3\u30b8\u30cd\u30b9\u30b7\u30fc\u30f3\u3067\u306f\u3001BPR\u3067\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u3092\u6700\u9069\u5316\u3057\u305f\u5f8c\u306b\u3001\u305d\u306e\u4e00\u90e8\u306e\u696d\u52d9\u3092BPO\u3068\u3057\u3066\u5916\u90e8\u306b\u59d4\u8a17\u3059\u308b\u3053\u3068\u3067\u3001\u7d44\u7e54\u5168\u4f53\u306e\u52b9\u7387\u5316\u3092\u3055\u3089\u306b\u9032\u3081\u308b\u30b1\u30fc\u30b9\u3082\u8003\u3048\u3089\u308c\u307e\u3059\u3002\u3053\u306e\u3088\u3046\u306b\u3001BPO\u3068BPR\u306f\u7570\u306a\u308b\u30a2\u30d7\u30ed\u30fc\u30c1\u3067\u3042\u308a\u306a\u304c\u3089\u3001\u9023\u643a\u3057\u3066\u52b9\u679c\u3092\u767a\u63ee\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>\u25bcBPR<strong>\u3092\u3082\u3063\u3068\u8a73\u3057\u304f\u77e5\u308a\u305f\u3044\u65b9\u306f\u3053\u3061\u3089\u3092\u3054\u89a7\u304f\u3060\u3055\u3044<\/strong><\/strong><br>\u300c<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/2516\/?utm_source=connenavi&amp;utm_medium=textlink&amp;utm_campaign=note&amp;utm_term=2743\" target=\"_blank\" rel=\"noopener\" title=\"\">BPR\uff08\u30d3\u30b8\u30cd\u30b9\u30d7\u30ed\u30bb\u30b9\u30fb\u30ea\u30a8\u30f3\u30b8\u30cb\u30a2\u30ea\u30f3\u30b0\uff09\u3068\u306f\u2502\u57fa\u672c\u6982\u5ff5\u3084\u6ce8\u610f\u70b9\u3001\u52b9\u7387\u7684\u306a\u9032\u3081\u65b9\u3092\u5fb9\u5e95\u89e3\u8aac<\/a>\u300d<\/p>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">BPaaS (Business Process as a Service)\u3068\u306e\u9055\u3044<\/h3>\n\n\n\n<p>BPaaS\u306f\u3001<mark>\u30af\u30e9\u30a6\u30c9\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u6d3b\u7528\u3057\u3001\u30d3\u30b8\u30cd\u30b9\u30d7\u30ed\u30bb\u30b9\u3092\u30b5\u30fc\u30d3\u30b9\u3068\u3057\u3066\u63d0\u4f9b\u3059\u308b\u65b0\u3057\u3044\u5f62\u306e\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u624b\u6cd5<\/mark>\u3067\u3059\u3002\u300cBPO\u300d\u3068\u300cSaaS\u300d\u306e\u8003\u3048\u65b9\u3092\u7d44\u307f\u5408\u308f\u305b\u3066\u751f\u307e\u308c\u305f\u3053\u306e\u8a00\u8449\u306f\u3001\u6b21\u4e16\u4ee3\u578bBPO\u3068\u3082\u79f0\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u5f93\u6765\u306e\u300cBPO\u300d\u304c\u7269\u7406\u7684\u306a\u696d\u52d9\u306e\u5916\u90e8\u59d4\u8a17\u306b\u7126\u70b9\u3092\u5f53\u3066\u3066\u3044\u305f\u306e\u306b\u5bfe\u3057\u3001\u300cBPaaS\u300d\u306f\u30af\u30e9\u30a6\u30c9\u4e0a\u3067\u306e\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u3092\u524d\u63d0\u3068\u3057\u3001\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u30d9\u30fc\u30b9\u3067\u30d3\u30b8\u30cd\u30b9\u30d7\u30ed\u30bb\u30b9\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30af\u30e9\u30a6\u30c9\u306e\u7279\u9577\u3067\u3042\u308b\u30b9\u30b1\u30fc\u30e9\u30d3\u30ea\u30c6\u30a3\u3001\u67d4\u8edf\u6027\u3001\u30b3\u30b9\u30c8\u52b9\u7387\u306a\u3069\u306e\u5229\u70b9\u3092\u4eab\u53d7\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u5b9f\u969b\u3001<a href=\"https:\/\/www.sdki.jp\/reports\/bpaas-market\/109135\" target=\"_blank\" rel=\"noopener\" title=\"\">SDKI Inc.\u306e\u30ec\u30dd\u30fc\u30c8<\/a>\u306b\u3088\u308c\u3070\u3001BPaaS\u5e02\u5834\u306f\u6025\u6210\u9577\u3092\u9042\u3052\u30012030\u5e74\u306b\u306f1,454.8\u5104\u7c73\u30c9\u30eb\u306b\u9054\u3059\u308b\u3068\u4e88\u6e2c\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u65e5\u672c\u56fd\u5185\u306b\u76ee\u3092\u5411\u3051\u308b\u3068\u3001\u5927\u624bSaaS\u4f01\u696d\u3084IT\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u4f1a\u793e\u3001\u65e2\u5b58\u306eBPO\u696d\u8005\u306a\u3069\u304cBPaaS\u3078\u306e\u53c2\u5165\u3092\u9032\u3081\u3066\u304a\u308a\u3001\u305d\u306e\u52d5\u304d\u304c\u6d3b\u767a\u5316\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>\u25bcBPaas<strong>\u3092\u3082\u3063\u3068\u8a73\u3057\u304f\u77e5\u308a\u305f\u3044\u65b9\u306f\u3053\u3061\u3089\u3092\u3054\u89a7\u304f\u3060\u3055\u3044<\/strong><\/strong><br>\u300c<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/3785\/?utm_source=connenavi&amp;utm_medium=textlink&amp;utm_campaign=note&amp;utm_term=2743\" target=\"_blank\" rel=\"noopener\" title=\"\">\u4eca\u77e5\u308b\u3079\u304dBPaaS\u3068\u306f\uff1fBPO\u3068\u306e\u9055\u3044\u3084\u30e1\u30ea\u30c3\u30c8\u3001\u6210\u529f\u4e8b\u4f8b\u3092\u5206\u304b\u308a\u3084\u3059\u304f\u89e3\u8aac<\/a>\u300d<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"cta_area02\">\n  <p class=\"cta_btn\">\n    <a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/2743\/#%E3%80%90%E6%AF%94%E8%BC%83%E3%80%91%E5%A4%A7%E6%89%8B%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BCBPO%E3%83%99%E3%83%B3%E3%83%80%E3%83%BC8%E7%A4%BE%E7%B4%B9%E4%BB%8B\">\u5927\u624bBPO\u30d9\u30f3\u30c0\u30fc8\u9078\u304b\u3089\u30c1\u30a7\u30c3\u30af\u3059\u308b<\/a>\n  <\/p>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BCBPO%E3%81%A7%E5%AF%BE%E5%BF%9C%E3%81%A7%E3%81%8D%E3%82%8B%E3%82%A4%E3%83%B3%E3%83%90%E3%82%A6%E3%83%B3%E3%83%89%E6%A5%AD%E5%8B%99\"><\/span>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fcBPO\u3067\u5bfe\u5fdc\u3067\u304d\u308b\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u696d\u52d9<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u306f\u5927\u304d\u304f\u5206\u3051\u3066\u3001<mark>\u304a\u5ba2\u69d8\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3084\u8981\u671b\u3092\u53d7\u3051\u4ed8\u3051\u308b\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u696d\u52d9<\/mark>\u3068\u3001<mark>\u4f01\u696d\u5074\u304b\u3089\u304a\u5ba2\u69d8\u3078\u306e\u9023\u7d61\u3084\u63d0\u6848\u3092\u884c\u3046\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u696d\u52d9<\/mark>\u306b\u5206\u304b\u308c\u307e\u3059\u3002\u672c\u9805\u76ee\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fcBPO\u30b5\u30fc\u30d3\u30b9\u3067\u5bfe\u5fdc\u53ef\u80fd\u306a\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u696d\u52d9\u306b\u3064\u3044\u3066\u307e\u3068\u3081\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n<table style=\"border-collapse: collapse; width: 100%; height: 92px;\">\n<tbody>\n<tr style=\"height: 23px;\">\n<td style=\"width: 29.881%; height: 23px; background-color: #31529c; text-align: center;\"><strong><span style=\"color: #ffffff;\">\u696d\u52d9\u7a2e\u5225<\/span><\/strong><\/td>\n<td style=\"width: 70.119%; height: 23px; background-color: #31529c; text-align: center;\"><strong><span style=\"color: #ffffff;\">\u5185\u5bb9\u30fb\u7279\u5fb4<\/span><\/strong><\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 29.881%; height: 23px; background-color: #d3dcf5; text-align: center;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u5bfe\u5fdc<\/td>\n<td style=\"width: 70.119%; height: 23px;\">\u9867\u5ba2\u304b\u3089\u306e\u591a\u69d8\u306a\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3002<br \/>\u5546\u54c1\u30e9\u30a4\u30f3\u30ca\u30c3\u30d7\u304c\u591a\u3044\u4f01\u696d\u3084\u3001\u8907\u96d1\u306a\u30b5\u30fc\u30d3\u30b9\u3092\u6271\u3046\u4f01\u696d\u306b\u304a\u3044\u3066\u306f\u3001\u81ea\u793e\u5bfe\u5fdc\u304c\u9ad8\u30b3\u30b9\u30c8\u306b\u306a\u308a\u304c\u3061\u3002<br \/>BPO\u30d9\u30f3\u30c0\u30fc\u306b\u59d4\u8a17\u3059\u308b\u3053\u3068\u3067\u3001\u7814\u4fee\u6e08\u307f\u4eba\u6750\u3068\u6574\u5099\u3055\u308c\u305f\u30a4\u30f3\u30d5\u30e9\u3092\u6d3b\u7528\u3057\u3001\u52b9\u7387\u3088\u304f\u904b\u7528\u304c\u53ef\u80fd\u3002<br \/>\u305f\u3060\u3057\u3001\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u77e5\u8b58\u306e\u5171\u6709\u306f\u521d\u671f\u6bb5\u968e\u3067\u5fc5\u8981\u3002<\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 29.881%; height: 23px; background-color: #d3dcf5; text-align: center;\">\u53d7\u6ce8\u696d\u52d9<\/td>\n<td style=\"width: 70.119%; height: 23px;\">\u96fb\u8a71\u6ce8\u6587\u306e\u53d7\u4ed8\u304b\u3089\u767a\u9001\u307e\u3067\u306e\u4e00\u9023\u696d\u52d9\u3002<br \/>\u7279\u306b\u30ab\u30bf\u30ed\u30b0\u901a\u8ca9\u3084\u30c6\u30ec\u30d3\u30b7\u30e7\u30c3\u30d4\u30f3\u30b0\u3067\u306f\u96fb\u8a71\u6ce8\u6587\u304c\u591a\u304f\u3001\u6642\u9593\u5e2f\u306b\u3088\u308b\u6ce2\u304c\u5927\u304d\u3044\u3002<br \/>BPO\u5316\u306b\u3088\u308a\u3001\u591c\u9593\u5bfe\u5fdc\u3084\u7e41\u5fd9\u6642\u9593\u5e2f\u306b\u3082\u67d4\u8edf\u306b\u5bfe\u5fdc\u3067\u304d\u3001\u4eba\u4ef6\u8cbb\u306e\u6700\u9069\u5316\u304c\u53ef\u80fd\u3002<\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 29.881%; height: 23px; background-color: #d3dcf5; text-align: center;\">\u4e88\u7d04\u696d\u52d9<\/td>\n<td style=\"width: 70.119%; height: 23px;\">\u98f2\u98df\u5e97\u3084\u30b5\u30fc\u30d3\u30b9\u696d\u3067\u306e\u96fb\u8a71\u4e88\u7d04\u5bfe\u5fdc\u3092\u4e00\u62ec\u7ba1\u7406\u3002<br \/>\u5e97\u8217\u30b9\u30bf\u30c3\u30d5\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3057\u3001\u63a5\u5ba2\u3084\u73fe\u5834\u696d\u52d9\u306b\u5c02\u5ff5\u53ef\u80fd\u3002<br \/>\u5c0f\u898f\u6a21\u306a\u696d\u52d9\u3082\u96c6\u7d04\u3059\u308c\u3070\u6700\u9069\u5316\u3067\u304d\u308b\u305f\u3081\u3001\u52b9\u7387\u6027\u304c\u5411\u4e0a\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>\u25bc\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u696d\u52d9\u306b\u95a2\u3057\u3066\u306f\u3053\u3061\u3089\u3092\u3054\u89a7\u304f\u3060\u3055\u3044<\/strong><br>\u300c<a title=\"\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/2972\/\" target=\"_blank\" rel=\"noopener\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u3068\u306f\uff1f\u2502\u696d\u52d9\u5185\u5bb9\u3068\u904b\u55b6\u306b\u304a\u3051\u308b\u554f\u984c\u70b9\u30fb\u89e3\u6c7a\u7b56\u3092\u89e3\u8aac<\/a>\u300d<\/p>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BCBPO%E3%81%A7%E5%AF%BE%E5%BF%9C%E3%81%A7%E3%81%8D%E3%82%8B%E3%82%A2%E3%82%A6%E3%83%88%E3%83%90%E3%82%A6%E3%83%B3%E3%83%89%E6%A5%AD%E5%8B%99\"><\/span>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fcBPO\u3067\u5bfe\u5fdc\u3067\u304d\u308b\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u696d\u52d9<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u306f\u3001\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u53d7\u3051\u308b\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u3060\u3051\u3067\u306a\u304f\u3001\u4f01\u696d\u304b\u3089\u9867\u5ba2\u306b\u5411\u3051\u3066\u306e\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u696d\u52d9\u3082\u91cd\u8981\u3067\u3059\u3002\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u696d\u52d9\u3068\u306f\u3001<strong>\u65b0\u5546\u54c1\u306e\u6848\u5185\u3084\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u60c5\u5831\u306e\u4f1d\u9054\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u53d6\u308a\u307e\u3068\u3081\u3001\u5b9a\u671f\u7684\u306a\u78ba\u8a8d\u696d\u52d9\u306a\u3069\u3001\u4f01\u696d\u304b\u3089\u9867\u5ba2\u306b\u63a5\u89e6\u3059\u308b\u3055\u307e\u3056\u307e\u306a\u696d\u52d9<\/strong>\u3092\u6307\u3057\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u696d\u52d9\u3082BPO\u306b\u59d4\u8a17\u3059\u308b\u3053\u3068\u3067\u3001\u5c02\u9580\u7684\u306a\u30b9\u30ad\u30eb\u3092\u6301\u3064\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3088\u308b\u8cea\u306e\u9ad8\u3044\u696d\u52d9\u9042\u884c\u304c\u671f\u5f85\u3067\u304d\u3001\u4f01\u696d\u306e\u30d6\u30e9\u30f3\u30c9\u5411\u4e0a\u3084\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u8ca2\u732e\u3057\u307e\u3059\u3002<\/p>\n\n\n<table style=\"border-collapse: collapse; width: 100%; height: 279px;\">\n<tbody>\n<tr style=\"height: 23px;\">\n<td style=\"width: 28.6905%; background-color: #31529c; height: 23px; text-align: center;\"><span style=\"color: #ffffff;\"><strong>\u696d\u52d9\u7a2e\u5225<\/strong><\/span><\/td>\n<td style=\"width: 71.3095%; background-color: #31529c; height: 23px; text-align: center;\"><span style=\"color: #ffffff;\"><strong>\u5185\u5bb9\u30fb\u7279\u5fb4<\/strong><\/span><\/td>\n<\/tr>\n<tr style=\"height: 140px;\">\n<td style=\"width: 28.6905%; background-color: #d3dcf5; height: 140px; text-align: center;\">\u30c6\u30ec\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0<\/td>\n<td style=\"width: 71.3095%; height: 140px;\">\u9867\u5ba2\u3084\u898b\u8fbc\u307f\u5ba2\u306b\u96fb\u8a71\u3067\u30a2\u30d7\u30ed\u30fc\u30c1\u3057\u3001\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u6848\u3059\u308b\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u624b\u6cd5\u3002<br \/>\u9867\u5ba2\u306e\u53cd\u5fdc\u3092\u76f4\u63a5\u628a\u63e1\u3067\u304d\u308b\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308b\u53cd\u9762\u3001\u5bfe\u5fdc\u306b\u306f\u9ad8\u3044\u30c8\u30fc\u30af\u30b9\u30ad\u30eb\u304c\u6c42\u3081\u3089\u308c\u308b\u3002<br \/>BPO\u30d9\u30f3\u30c0\u30fc\u306b\u59d4\u8a17\u3059\u308b\u3053\u3068\u3067\u3001\u30b9\u30ad\u30eb\u306e\u9ad8\u3044\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3088\u308b\u5bfe\u5fdc\u304c\u53ef\u80fd\u3068\u306a\u308a\u3001\u77ed\u671f\u9593\u3067\u306e\u696d\u52d9\u958b\u59cb\u30fb\u54c1\u8cea\u7dad\u6301\u304c\u671f\u5f85\u3067\u304d\u308b\u3002<\/td>\n<\/tr>\n<tr style=\"height: 116px;\">\n<td style=\"width: 28.6905%; background-color: #d3dcf5; height: 116px; text-align: center;\">\u78ba\u8a8d\u696d\u52d9<\/td>\n<td style=\"width: 71.3095%; height: 116px;\">\u4e88\u7d04\u5185\u5bb9\u3084\u5951\u7d04\u5185\u5bb9\u306a\u3069\u3092\u4e8b\u524d\u306b\u78ba\u8a8d\u3057\u3001\u8a8d\u8b58\u306e\u30ba\u30ec\u3092\u9632\u3050\u305f\u3081\u306e\u696d\u52d9\u3002<br \/>\u5185\u5bb9\u304c\u5b9a\u578b\u7684\u306a\u30b1\u30fc\u30b9\u304c\u591a\u304f\u3001BPO\u306b\u59d4\u8a17\u3059\u308b\u3053\u3068\u3067\u30b3\u30b9\u30c8\u524a\u6e1b\u3068\u696d\u52d9\u52b9\u7387\u5316\u304c\u56f3\u308c\u308b\u3002<br \/>\u5b89\u5b9a\u3057\u305f\u54c1\u8cea\u3092\u4fdd\u3061\u306a\u304c\u3089\u3001\u4f01\u696d\u306e\u30ea\u30bd\u30fc\u30b9\u3092\u672c\u6765\u306e\u696d\u52d9\u3078\u96c6\u4e2d\u3055\u305b\u308b\u3053\u3068\u304c\u53ef\u80fd\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>\u25bc\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u696d\u52d9\u306b\u95a2\u3057\u3066\u306f\u3053\u3061\u3089\u3092\u3054\u89a7\u304f\u3060\u3055\u3044<\/strong><br>\u300c<a title=\"\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/2991\/\" target=\"_blank\" rel=\"noopener\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u696d\u52d9\u3068\u306f\uff1f\u2502\u696d\u52d9\u306e\u7a2e\u985e\u3084\u5fc5\u8981\u30b9\u30ad\u30eb\u30fb\u6210\u529f\u306e\u30b3\u30c4\u3092\u89e3\u8aac<\/a>\u300d<\/p>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BCBPO%E6%B4%BB%E7%94%A8%E3%81%AE%E3%83%A1%E3%83%AA%E3%83%83%E3%83%88\"><\/span>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fcBPO\u6d3b\u7528\u306e\u30e1\u30ea\u30c3\u30c8<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fcBPO\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u306e\u5927\u304d\u306a\u30e1\u30ea\u30c3\u30c8\u3068\u3057\u3066\u3001\u4ee5\u4e0b\u304c\u3042\u3052\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"800\" height=\"573\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/10\/bpo_merit.webp\" alt=\"\" class=\"wp-image-6416\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/10\/bpo_merit.webp 800w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/10\/bpo_merit-300x215.webp 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/10\/bpo_merit-768x550.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">\u5b89\u5b9a\u3057\u305f\u4eba\u6750\u63a1\u7528<\/h3>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fcBPO\u3092\u6d3b\u7528\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u3068\u3057\u3066\u3001\u5b89\u5b9a\u3057\u305f\u904b\u55b6\u306e\u5b9f\u73fe\u304c\u3042\u308a\u307e\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u754c\u306b\u304a\u3051\u308b\u4eba\u6750\u4e0d\u8db3\u306e\u554f\u984c\u306f\u6628\u4eca\u6df1\u523b\u5316\u3057\u3066\u304d\u3066\u3044\u307e\u3059\u3002<a href=\"https:\/\/www.ric.co.jp\/ct-japan\/cch2021\/book.html\" target=\"_blank\" rel=\"noopener\" title=\"\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u767d\u66f82024<\/a>\u306b\u3088\u308b\u3068\u3001\u30a2\u30a6\u30c8\u30bd\u30fc\u30b5\u30fc\uff08\u59d4\u8a17\/\u6d3e\u9063\uff09\u3092\u6d3b\u7528\u3059\u308b\u7406\u7531\u3068\u3057\u30661\u4f4d\u306b\u300c<strong>\u81ea\u793e\u63a1\u7528\u3060\u3051\u3067\u306f\u5fc5\u8981\u306a\u52b4\u50cd\u529b\u306e\u78ba\u4fdd\u304c\u3067\u304d\u306a\u3044\u304b\u3089<\/strong>\u300d\u3068\u3044\u3046\u7406\u7531\u304c\u6319\u3052\u3089\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/10\/callcenterhakusho-p54-1-1024x576.webp\" alt=\"\" class=\"wp-image-6417\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/10\/callcenterhakusho-p54-1-1024x576.webp 1024w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/10\/callcenterhakusho-p54-1-300x169.webp 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/10\/callcenterhakusho-p54-1-768x432.webp 768w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/10\/callcenterhakusho-p54-1.webp 1280w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/callcenter-japan.com\/html\/cch2024\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u51fa\u5178\uff1a\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u767d\u66f82024\u300d\uff08\u682a\u5f0f\u4f1a\u793e\u30ea\u30c3\u30af\u30c6\u30ec\u30b3\u30e0\/P54\u3088\u308a\uff09<\/a><\/figcaption><\/figure>\n\n\n\n<p>\u5168\u56fd\u306b\u62e0\u70b9\u3092\u6301\u3061\u3001\u63a1\u7528\u529b\u306e\u3042\u308bBPO\u306b\u4f9d\u983c\u3059\u308b\u3053\u3068\u3067\u3001\u5b89\u5b9a\u3057\u305f\u904b\u55b6\u306e\u5b9f\u73fe\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30b3\u30b9\u30c8\u306e\u6700\u9069\u5316<\/h3>\n\n\n\n<p>BPO\u6d3b\u7528\u306b\u3088\u308a\u3001\u30b3\u30b9\u30c8\u524a\u6e1b\u306b\u3064\u306a\u304c\u308b\u53ef\u80fd\u6027\u304c\u3042\u3052\u3089\u308c\u307e\u3059\u3002\u7279\u306b\u3001\u63a1\u7528\u306b\u304b\u304b\u308b\u8cbb\u7528\u3084\u793e\u54e1\u306e\u4eba\u4ef6\u8cbb\u3001\u96c7\u7528\u7ba1\u7406\u8cbb\u3001\u30aa\u30d5\u30a3\u30b9\u5bb6\u8cc3\u3084\u5149\u71b1\u8cbb\u306a\u3069\u3001\u696d\u52d9\u3092\u7d99\u7d9a\u7684\u306b\u884c\u3046\u305f\u3081\u306e\u56fa\u5b9a\u8cbb\u7528\u306f\u3001\u4f01\u696d\u5185\u3067\u306e\u904b\u7528\u306b\u6bd4\u3079\u3066BPO\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u3067\u30b3\u30b9\u30c8\u6700\u9069\u5316\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u5916\u90e8\u306e\u5c02\u9580\u30d9\u30f3\u30c0\u30fc\u306b\u696d\u52d9\u3092\u59d4\u8a17\u3059\u308b\u3053\u3068\u3067\u3001\u56fa\u5b9a\u8cbb\u7528\u3092\u5909\u52d5\u8cbb\u306b\u5909\u63db\u3057\u3001\u7d4c\u55b6\u306e\u67d4\u8edf\u6027\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u696d\u52d9\u52b9\u7387\u5411\u4e0a<\/h3>\n\n\n\n<p>BPO\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306e\u696d\u52d9\u52b9\u7387\u3068\u751f\u7523\u6027\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u5c02\u9580\u7684\u306a\u30b9\u30ad\u30eb\u3092\u6301\u3063\u305fBPO\u30d9\u30f3\u30c0\u30fc\u306b\u7279\u5b9a\u306e\u696d\u52d9\u3092\u59d4\u8a17\u3059\u308b\u3053\u3068\u3067\u3001\u305d\u306e\u696d\u52d9\u306e\u8cea\u3084\u30b9\u30d4\u30fc\u30c9\u304c\u5411\u4e0a\u3057\u307e\u3059\u3002\u5c02\u9580\u7684\u306aBPO\u30d9\u30f3\u30c0\u30fc\u306f\u30ce\u30a6\u30cf\u30a6\u304c\u3042\u308a\u3001\u305d\u308c\u3089\u306e\u696d\u52d9\u306b\u6700\u9069\u5316\u3055\u308c\u305f\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u6301\u3063\u3066\u304a\u308a\u3001\u901a\u5e38\u306e\u4f01\u696d\u3088\u308a\u3082\u52b9\u7387\u7684\u306b\u305d\u306e\u696d\u52d9\u3092\u9042\u884c\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u305f\u3081\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u4f01\u696d\u306f\u30ce\u30f3\u30b3\u30a2\u696d\u52d9\u3092BPO\u306b\u59d4\u8a17\u3059\u308b\u3053\u3068\u3067\u3001\u30b3\u30a2\u696d\u52d9\u306b\u96c6\u4e2d\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b\u306e\u3067\u3001\u4f01\u696d\u5168\u4f53\u306e\u751f\u7523\u6027\u5411\u4e0a\u3084\u696d\u52d9\u52b9\u7387\u5316\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u3001\u7af6\u4e89\u529b\u306e\u5f37\u5316\u306b\u3082\u3064\u306a\u304c\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u5411\u4e0a<\/h3>\n\n\n\n<p>\u696d\u52d9\u306e\u54c1\u8cea\u5411\u4e0a\u3092\u76ee\u7684\u3068\u3057\u3066BPO\u306b\u4f9d\u983c\u3059\u308b\u30b1\u30fc\u30b9\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306f\u3001\u5c02\u9580\u7684\u306a\u30ce\u30a6\u30cf\u30a6\u3084\u7d4c\u9a13\u304c\u5fc5\u8981\u306b\u306a\u308b\u305f\u3081\u3001\u3053\u308c\u3089\u3092\u81ea\u524d\u3067\u7528\u610f\u3067\u304d\u306a\u3044\u5834\u5408\u306bBPO\u30d9\u30f3\u30c0\u30fc\u306b\u4f9d\u983c\u3059\u308b\u3053\u3068\u3067\u4e00\u5b9a\u306e\u54c1\u8cea\u3067\u696d\u52d9\u3092\u9042\u884c\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>BPO\u30d9\u30f3\u30c0\u30fc\u306f\u3001\u696d\u52d9\u306e\u6700\u9069\u5316\u3084\u52b9\u7387\u5316\u3092\u8ffd\u6c42\u3059\u308b\u3068\u3068\u3082\u306b\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3092\u76ee\u6307\u3057\u3066\u65e5\u3005\u6539\u5584\u6d3b\u52d5\u3092\u884c\u3063\u3066\u3044\u307e\u3059\u3002\u9069\u5207\u306a\u30d9\u30f3\u30c0\u30fc\u7ba1\u7406\u3068\u9023\u643a\u3092\u884c\u3046\u3053\u3068\u3067\u3001\u81ea\u793e\u306e\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u3092\u5927\u5e45\u306b\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">BCP\uff08\u4e8b\u696d\u7d99\u7d9a\u8a08\u753b\uff09\u5bfe\u7b56\u304c\u3067\u304d\u308b\u3053\u3068<\/h3>\n\n\n\n<p>\u707d\u5bb3\u3084\u611f\u67d3\u75c7\u306e\u6d41\u884c\u306a\u3069\u3001\u4e88\u671f\u305b\u306c\u30c8\u30e9\u30d6\u30eb\u767a\u751f\u6642\u3067\u3082\u696d\u52d9\u3092\u6b62\u3081\u305a\u306b\u7d99\u7d9a\u3067\u304d\u308b\u4f53\u5236\u3092\u6574\u3048\u3089\u308c\u308b\u70b9\u3082\u3001BPO\u306e\u5927\u304d\u306a\u30e1\u30ea\u30c3\u30c8\u3067\u3059\u3002\u8907\u6570\u62e0\u70b9\u3067\u306e\u904b\u55b6\u3084\u5728\u5b85\u5bfe\u5fdc\u306b\u3082\u5bfe\u5fdc\u53ef\u80fd\u306a\u305f\u3081\u3001\u81ea\u793e\u5358\u72ec\u3067\u306f\u96e3\u3057\u3044BCP\u5bfe\u7b56\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BCBPO%E6%B4%BB%E7%94%A8%E3%81%AE%E6%B3%A8%E6%84%8F%E7%82%B9\"><\/span>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fcBPO\u6d3b\u7528\u306e\u6ce8\u610f\u70b9<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eBPO\u6d3b\u7528\u306f\u591a\u304f\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u4eab\u53d7\u3067\u304d\u308b\u4e00\u65b9\u3067\u3001\u305d\u306e\u5c0e\u5165\u3084\u904b\u7528\u306b\u306f\u6ce8\u610f\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u81ea\u793e\u5185\u306b\u30ce\u30a6\u30cf\u30a6\u304c\u84c4\u7a4d\u3055\u308c\u306a\u3044<\/h3>\n\n\n\n<p>BPO\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u81ea\u793e\u5185\u306b\u5fc5\u8981\u306a\u30ce\u30a6\u30cf\u30a6\u3084\u7d4c\u9a13\u304c\u84c4\u7a4d\u3055\u308c\u306b\u304f\u304f\u306a\u308b\u3068\u3044\u3046\u30c7\u30e1\u30ea\u30c3\u30c8\u304c\u8003\u3048\u3089\u308c\u307e\u3059\u3002\u4e2d\u9577\u671f\u7684\u306a\u8996\u70b9\u3067\u898b\u308b\u3068\u3001\u81ea\u793e\u306e\u4eba\u6750\u80b2\u6210\u304c\u56f0\u96e3\u306b\u306a\u308a\u3001BPO\u306b\u904e\u5ea6\u306b\u4f9d\u5b58\u3059\u308b\u72b6\u614b\u304c\u7d9a\u304f\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>\u89e3\u6c7a\u65b9\u6cd5\uff1a<br>\u3053\u308c\u3092\u9632\u3050\u305f\u3081\u306b\u306f\u3001\u5b9a\u671f\u7684\u306a\u30ec\u30dd\u30fc\u30c8\u3084\u30ca\u30ec\u30c3\u30b8\u306e\u5171\u6709\u3092\u6c42\u3081\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u3055\u3089\u306b\u3001\u696d\u52d9\u306e\u8a73\u7d30\u3084\u30ce\u30a6\u30cf\u30a6\u3092\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u5316\u3057\u3066\u3001<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/4810\/#%E6%9A%97%E9%BB%99%E7%9F%A5%E3%81%A8%E3%81%AF\" target=\"_blank\" rel=\"noopener\" title=\"\">\u6697\u9ed9\u77e5\u3092\u5f62\u5f0f\u77e5\u306b\u5909\u63db<\/a>\u3059\u308b\u3053\u3068\u3067\u3001\u5c06\u6765\u7684\u306a\u30d9\u30f3\u30c0\u30fc\u306e\u5909\u66f4\u3084\u696d\u52d9\u306e\u5185\u88fd\u5316\u3082\u30b9\u30e0\u30fc\u30ba\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">\u30b9\u30d4\u30fc\u30c7\u30a3\u306a\u65bd\u7b56\u5bfe\u5fdc\u304c\u3067\u304d\u306a\u3044\u53ef\u80fd\u6027\u304c\u3042\u308b<\/h3>\n\n\n\n<p>VUCA\u3068\u547c\u3070\u308c\u308b\u5909\u5316\u306e\u6fc0\u3057\u3044\u6642\u4ee3\u306b\u304a\u3044\u3066\u3001\u5e02\u5834\u306e\u52d5\u5411\u3084\u6d88\u8cbb\u8005\u306e\u30cb\u30fc\u30ba\u306b\u8fc5\u901f\u306b\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u306f\u91cd\u8981\u3067\u3059\u3002\u81ea\u793e\u3067\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u904b\u55b6\u3057\u3066\u3044\u308b\u5834\u5408\u3060\u3068\u67d4\u8edf\u306b\u5bfe\u5fdc\u3067\u304d\u307e\u3059\u304c\u3001BPO\u30d9\u30f3\u30c0\u30fc\u306b\u696d\u52d9\u3092\u59d4\u8a17\u3057\u3066\u3044\u308b\u5834\u5408\u3001\u30d9\u30f3\u30c0\u30fc\u306e\u4f53\u5236\u3084\u4e8b\u60c5\u306b\u3088\u308a\u3001\u305d\u306e\u8fc5\u901f\u306a\u52d5\u304d\u304c\u5236\u9650\u3055\u308c\u308b\u3053\u3068\u304c\u8003\u3048\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>\u89e3\u6c7a\u65b9\u6cd5\uff1a<br>\u5e38\u306b\u81ea\u793e\u3068BPO\u30d9\u30f3\u30c0\u30fc\u9593\u3067\u306e\u60c5\u5831\u5171\u6709\u3092\u5fb9\u5e95\u3059\u308b\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002\u307e\u305f\u3001\u30b9\u30b1\u30fc\u30e9\u30d3\u30ea\u30c6\u30a3\u306e\u9ad8\u3044BPO\u3092\u9078\u3076\u3053\u3068\u3067\u3001\u6025\u306a\u65bd\u7b56\u5909\u66f4\u3084\u62e1\u5927\u306b\u3082\u67d4\u8edf\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BCBPO%E3%83%99%E3%83%B3%E3%83%80%E3%83%BC%E3%82%92%E9%81%B8%E5%AE%9A%E3%81%99%E3%82%8B%E9%9A%9B%E3%81%AE%E3%83%9D%E3%82%A4%E3%83%B3%E3%83%88\"><\/span>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fcBPO\u30d9\u30f3\u30c0\u30fc\u3092\u9078\u5b9a\u3059\u308b\u969b\u306e\u30dd\u30a4\u30f3\u30c8<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>BPO\u30d9\u30f3\u30c0\u30fc\u3092\u9078\u5b9a\u3059\u308b\u969b\u306f\u3001\u305f\u3060\u5358\u306b\u30b3\u30b9\u30c8\u3060\u3051\u3067\u306a\u304f\u3001\u591a\u89d2\u7684\u306a\u8996\u70b9\u304b\u3089\u30d9\u30f3\u30c0\u30fc\u3092\u8a55\u4fa1\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u7279\u306b\u3001\u5fdc\u5bfe\u54c1\u8cea\u3084\u30ea\u30b9\u30af\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3001\u30b9\u30b1\u30fc\u30e9\u30d3\u30ea\u30c6\u30a3\u3001\u305d\u3057\u3066\u5bfe\u5fdc\u5b9f\u7e3e\u306f\u9078\u5b9a\u306e\u5927\u304d\u306a\u8a55\u4fa1\u8ef8\u3068\u306a\u308a\u307e\u3059\u3002\u305d\u308c\u305e\u308c\u306e\u8a55\u4fa1\u8ef8\u306e\u8a73\u7d30\u3068\u305d\u306e\u91cd\u8981\u6027\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u5fdc\u5bfe\u54c1\u8cea<\/h3>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u4e3b\u306a\u8a2d\u7acb\u76ee\u7684\u3068\u3057\u3066\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002<a href=\"https:\/\/www.ric.co.jp\/ct-japan\/cch2020\/book.html\" target=\"_blank\" rel=\"noopener\" title=\"\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u767d\u66f82024<\/a>\u306b\u3088\u308b\u3068\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u8a2d\u7acb\u76ee\u7684\u306b\u300c<strong>\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a<\/strong>\u300d\u3092\u6319\u3052\u308b\u30bb\u30f3\u30bf\u30fc\u304c91.0\uff05\u306b\u306e\u307c\u308a\u307e\u3059\u3002<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"1280\" height=\"720\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/10\/callcenterhakusho-p49.webp\" alt=\"\" class=\"wp-image-6418\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/10\/callcenterhakusho-p49.webp 1280w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/10\/callcenterhakusho-p49-300x169.webp 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/10\/callcenterhakusho-p49-1024x576.webp 1024w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/10\/callcenterhakusho-p49-768x432.webp 768w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/callcenter-japan.com\/html\/cch2024\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u51fa\u5178\uff1a\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u767d\u66f82024\u300d\uff08\u682a\u5f0f\u4f1a\u793e\u30ea\u30c3\u30af\u30c6\u30ec\u30b3\u30e0\/P49\uff09<\/a><\/figcaption><\/figure>\n<\/div>\n\n\n<p>\u305d\u306e\u305f\u3081\u3001\u30d9\u30f3\u30c0\u30fc\u3092\u9078\u5b9a\u3059\u308b\u969b\u306b\u306f\u3001\u9ad8\u3044\u5fdc\u5bfe\u54c1\u8cea\u304c\u78ba\u4fdd\u3055\u308c\u3066\u3044\u308b\u304b\u3069\u3046\u304b\u3092\u91cd\u70b9\u7684\u306b\u8a55\u4fa1\u3059\u308b\u3053\u3068\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u5177\u4f53\u7684\u306b\u306f\u3001SV\u3084\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u4eba\u6570\u3001\u305d\u306e\u8cea\u3001\u7814\u4fee\u3084\u6559\u80b2\u4f53\u5236\u304c\u3069\u308c\u3060\u3051\u6574\u3063\u3066\u3044\u308b\u304b\u304c\u5fdc\u5bfe\u54c1\u8cea\u306e\u5411\u4e0a\u306e\u30ab\u30ae\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3055\u3089\u306b\u3001<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/2188\/?utm_source=connenavi&amp;utm_medium=textlink&amp;utm_campaign=note&amp;utm_term=2743\" target=\"_blank\" rel=\"noopener\" title=\"\">COPC<\/a>\u3084<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/1206\/?utm_source=connenavi&amp;utm_medium=textlink&amp;utm_campaign=note&amp;utm_term=2743\" target=\"_blank\" rel=\"noopener\" title=\"\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u691c\u5b9a<\/a>\u306a\u3069\u306e\u5916\u90e8\u8cc7\u683c\u3092\u6709\u3057\u3066\u3044\u308b\u304b\u3001HDI\u306a\u3069\u306e\u683c\u4ed8\u3051\u6a5f\u95a2\u304b\u3089\u306e\u9ad8\u8a55\u4fa1\u3092\u53d7\u3051\u3066\u3044\u308b\u304b\u306a\u3069\u3001\u7b2c\u4e09\u8005\u304b\u3089\u306e\u8a55\u4fa1\u3082\u30d9\u30f3\u30c0\u30fc\u9078\u5b9a\u306e\u5927\u304d\u306a\u53c2\u8003\u30dd\u30a4\u30f3\u30c8\u3068\u3057\u3066\u8003\u616e\u3059\u3079\u304d\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30ea\u30b9\u30af\u30de\u30cd\u30b8\u30e1\u30f3\u30c8<\/h3>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u65e5\u5e38\u7684\u306b\u9867\u5ba2\u306e\u500b\u4eba\u60c5\u5831\u3084\u4f01\u696d\u306e\u6a5f\u5bc6\u60c5\u5831\u3092\u53d6\u308a\u6271\u3046\u5834\u3068\u306a\u308a\u307e\u3059\u3002\u3053\u306e\u60c5\u5831\u306e\u53d6\u308a\u6271\u3044\u306f\u3001\u4f01\u696d\u306e\u4fe1\u983c\u6027\u3084\u30d6\u30e9\u30f3\u30c9\u30a4\u30e1\u30fc\u30b8\u306b\u76f4\u7d50\u3057\u3066\u304a\u308a\u3001\u3082\u3057\u60c5\u5831\u6f0f\u6d29\u306a\u3069\u306e\u30c8\u30e9\u30d6\u30eb\u304c\u767a\u751f\u3059\u308c\u3070\u3001\u4f01\u696d\u306b\u3068\u3063\u3066\u306f\u5927\u304d\u306a\u640d\u5931\u304c\u751f\u3058\u307e\u3059\u3002\u7279\u306bSNS\u306e\u666e\u53ca\u306b\u3088\u308a\u3001\u4e00\u3064\u306e\u4e0d\u6b63\u884c\u70ba\u3084\u60c5\u5831\u306e\u6f0f\u6d29\u304c\u77ac\u6642\u306b\u62e1\u6563\u3055\u308c\u308b\u6642\u4ee3\u306b\u306a\u3063\u3066\u3044\u308b\u305f\u3081\u3001\u3088\u308a\u4e00\u5c64\u306e\u6ce8\u610f\u304c\u6c42\u3081\u3089\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30d9\u30f3\u30c0\u30fc\u9078\u5b9a\u306e\u969b\u306b\u306f\u3001\u30b7\u30b9\u30c6\u30e0\u7684\u306a\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u5bfe\u7b56\u304c\u3057\u3063\u304b\u308a\u3068\u65bd\u3055\u308c\u3066\u3044\u308b\u304b\u3001\u30b9\u30bf\u30c3\u30d5\u306b\u5bfe\u3057\u3066\u5b9a\u671f\u7684\u306a\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u6559\u80b2\u304c\u5b9f\u65bd\u3055\u308c\u3066\u3044\u308b\u304b\u306a\u3069\u3001\u30ea\u30b9\u30af\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u53d6\u308a\u7d44\u307f\u3092\u78ba\u8a8d\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p><strong>\u25bc\u30ea\u30b9\u30af\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306b\u95a2\u3057\u3066\u306f\u3053\u3061\u3089\u3092\u3054\u89a7\u304f\u3060\u3055\u3044<\/strong><br>\u300c<a title=\"\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5571\/\" target=\"_blank\" rel=\"noopener\">\u4f01\u696d\u306e\u30ec\u30d4\u30e5\u30c6\u30fc\u30b7\u30e7\u30f3\u30ea\u30b9\u30af\u5bfe\u7b56\uff5c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304c\u679c\u305f\u3059\u3079\u304d\u5f79\u5272\u3068\u306f<\/a>\u300d<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30b9\u30b1\u30fc\u30e9\u30d3\u30ea\u30c6\u30a3<\/h3>\n\n\n\n<p>\u4f01\u696d\u304c\u62e1\u5927\u6642\u671f\u306b\u3042\u308b\u3068\u304d\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306a\u3069\u3082\u9700\u8981\u304c\u5897\u5927\u3057\u307e\u3059\u3002\u3053\u306e\u3068\u304d\u3001BPO\u304c\u8fc5\u901f\u306b\u305d\u306e\u62e1\u5927\u30cb\u30fc\u30ba\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u300c\u30b9\u30b1\u30fc\u30e9\u30d3\u30ea\u30c6\u30a3\u300d\u3092\u6301\u3063\u3066\u3044\u308b\u304b\u304c\u91cd\u8981\u3067\u3059\u3002\u3082\u3057\u3001\u30b9\u30b1\u30fc\u30e9\u30d3\u30ea\u30c6\u30a3\u304c\u78ba\u4fdd\u3067\u304d\u306a\u3044BPO\u306b\u696d\u52d9\u3092\u59d4\u8a17\u3057\u3066\u3057\u307e\u3046\u3068\u3001\u4f01\u696d\u306e\u6210\u9577\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u305a\u3001\u30d3\u30b8\u30cd\u30b9\u4e0a\u306e\u30dc\u30c8\u30eb\u30cd\u30c3\u30af\u304c\u751f\u3058\u308b\u30ea\u30b9\u30af\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u5bfe\u5fdc\u5b9f\u7e3e<\/h3>\n\n\n\n<p>BPO\u30d9\u30f3\u30c0\u30fc\u306e\u9078\u5b9a\u306b\u304a\u3044\u3066\u3001\u5bfe\u5fdc\u5b9f\u7e3e\u306f\u91cd\u8981\u306a\u8a55\u4fa1\u57fa\u6e96\u306e\u4e00\u3064\u3067\u3059\u3002\u904e\u53bb\u306e\u5b9f\u7e3e\u3084\u7d4c\u9a13\u306f\u30ce\u30a6\u30cf\u30a6\u3084\u54c1\u8cea\u3078\u306e\u4fe1\u983c\u3092\u793a\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u904e\u53bb\u306e\u5bfe\u5fdc\u5b9f\u7e3e\u304b\u3089\u3001\u30d9\u30f3\u30c0\u30fc\u306e\u5c02\u9580\u6027\u3084\u80fd\u529b\u3092\u8a55\u4fa1\u3057\u3001\u81ea\u793e\u306e\u30cb\u30fc\u30ba\u306b\u5408\u81f4\u3059\u308b\u304b\u3069\u3046\u304b\u3092\u5224\u65ad\u3057\u307e\u3059\u3002\u7279\u306b\u81ea\u793e\u306e\u696d\u52d9\u3084\u696d\u754c\u306b\u8fd1\u3044\u5b9f\u7e3e\u3092\u6301\u3063\u3066\u3044\u308b\u304b\u3092\u4e2d\u5fc3\u306b\u78ba\u8a8d\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BCBPO%E5%B0%8E%E5%85%A5%E3%82%92%E5%A7%8B%E3%82%81%E3%82%8B%E3%82%B9%E3%83%86%E3%83%83%E3%83%97\"><\/span>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fcBPO\u5c0e\u5165\u3092\u59cb\u3081\u308b\u30b9\u30c6\u30c3\u30d7<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fcBPO\u3092\u5c0e\u5165\u3059\u308b\u969b\u3001\u6b63\u3057\u3044\u30b9\u30c6\u30c3\u30d7\u3092\u8ffd\u3046\u3053\u3068\u3067\u52b9\u679c\u7684\u306a\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u304c\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1280\" height=\"720\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/10\/2743_flow.png\" alt=\"\" class=\"wp-image-6640\" style=\"object-fit:cover\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/10\/2743_flow.png 1280w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/10\/2743_flow-300x169.png 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/10\/2743_flow-1024x576.png 1024w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/10\/2743_flow-768x432.png 768w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">\u76ee\u7684\u30fb\u76ee\u6a19\u3092\u6c7a\u3081\u308b<\/h3>\n\n\n\n<p>BPO\u3092\u5c0e\u5165\u3059\u308b\u969b\u306e\u6700\u521d\u306e\u30b9\u30c6\u30c3\u30d7\u3068\u3057\u3066\u3001BPO\u3092\u884c\u3046\u76ee\u7684\u3092\u660e\u78ba\u306b\u6c7a\u3081\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002BPO\u306e\u76ee\u7684\u306b\u306f\u3001\u30b3\u30b9\u30c8\u524a\u6e1b\u3001\u54c1\u8cea\u5411\u4e0a\u3001\u30b9\u30d4\u30fc\u30c9\u306e\u8ffd\u6c42\u306a\u3069\u304c\u8003\u3048\u3089\u308c\u307e\u3059\u304c\u3001\u3053\u308c\u3089\u306f\u591a\u304f\u306e\u5834\u5408\u30c8\u30ec\u30fc\u30c9\u30aa\u30d5\u306e\u95a2\u4fc2\u306b\u3042\u308a\u307e\u3059\u3002\u305f\u3068\u3048\u3070\u3001\u4f4e\u30b3\u30b9\u30c8\u3092\u8ffd\u6c42\u3059\u308b\u3068\u54c1\u8cea\u3084\u30b9\u30d4\u30fc\u30c9\u304c\u72a0\u7272\u306b\u306a\u308b\u3053\u3068\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u9593\u3067\u3001\u3069\u306e\u8981\u7d20\u3092\u512a\u5148\u3059\u308b\u306e\u304b\u3001\u3069\u306e\u8981\u7d20\u3092\u72a0\u7272\u306b\u3057\u3066\u3082\u826f\u3044\u306e\u304b\u3092\u3057\u3063\u304b\u308a\u3068\u5408\u610f\u3057\u3066\u304a\u304f\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u3053\u306e\u5408\u610f\u3092\u57fa\u306b\u3001BPO\u306e\u65b9\u91dd\u3084\u5177\u4f53\u7684\u306a\u8981\u6c42\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001BPO\u306e\u6210\u529f\u3092\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u76ee\u7684\u306b\u5bfe\u5fdc\u3059\u308b<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/3003\/\" target=\"_blank\" rel=\"noopener\" title=\"\">KGI\uff08Key Goal Indicator\uff09<\/a>\u3084<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/241\/#%E3%81%9D%E3%82%82%E3%81%9D%E3%82%82KPI%E3%81%A8%E3%81%AF%E4%BD%95%E3%81%8B%EF%BC%9F\" target=\"_blank\" rel=\"noopener\" title=\"\">KPI\uff08Key Performance Indicator\uff09<\/a>\u3092\u5b9a\u3081\u308b\u3053\u3068\u304c\u5fc5\u8981\u3067\u3059\u3002\u4f8b\u3048\u3070\u3001\u30b3\u30b9\u30c8\u524a\u6e1b\u3092\u76ee\u7684\u3068\u3059\u308b\u306a\u3089\u3070\u3001\u305d\u306e\u5177\u4f53\u7684\u306a\u524a\u6e1b\u7387\u3084\u7bc0\u7d04\u984d\u3092KGI\u3068\u3057\u3066\u5b9a\u3081\u308b\u3053\u3068\u304c\u8003\u3048\u3089\u308c\u307e\u3059\u3002\u76ee\u7684\u306b\u5bfe\u3057\u3066\u8a08\u6e2c\u53ef\u80fd\u306a\u6570\u5024\u3092\u8a2d\u5b9a\u3057\u306a\u3044\u3068\u3001BPO\u306e\u52b9\u679c\u3092\u9069\u5207\u306b\u8a55\u4fa1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u305b\u3093\u3002\u307e\u305f\u3001\u3053\u306e\u6570\u5024\u76ee\u6a19\u3092\u3082\u3068\u306b\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u5224\u65ad\u3084\u6539\u5584\u6d3b\u52d5\u3092\u9032\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u6570\u5024\u76ee\u6a19\u3092\u660e\u78ba\u306b\u3059\u308b\u3053\u3068\u3067\u3001BPO\u306e\u65b9\u91dd\u3084\u6d3b\u52d5\u306e\u65b9\u5411\u6027\u3092\u5b9a\u3081\u3001\u52b9\u679c\u7684\u306a\u904b\u7528\u3092\u76ee\u6307\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>\u25bcKPI\u3084KGI\u306b\u95a2\u3057\u3066\u306f\u3053\u3061\u3089\u3092\u3054\u89a7\u304f\u3060\u3055\u3044<\/strong><br>\u300c<a title=\"\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/3003\/\" target=\"_blank\" rel=\"noopener\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eKGI\u3068\u306f\u2502KPI\u3068\u306e\u9055\u3044\u30fb\u8a2d\u5b9a\u624b\u9806\u3068\u30dd\u30a4\u30f3\u30c8\u3092\u89e3\u8aac<\/a>\u300d<br>\u300c<a title=\"\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/241\/\" target=\"_blank\" rel=\"noopener\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u4ee3\u8868\u7684\u306aKPI\u3092\u5fb9\u5e95\u89e3\u8aac | \u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u7de8<\/a>\u300d<\/p>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">\u4e88\u7b97\u78ba\u4fdd\u30fb\u62c5\u5f53\u8005\u306e\u30a2\u30b5\u30a4\u30f3<\/h3>\n\n\n\n<p>BPO\u306e\u76ee\u7684\u30fb\u76ee\u6a19\u304c\u660e\u78ba\u306b\u306a\u3063\u305f\u6b21\u306e\u30b9\u30c6\u30c3\u30d7\u306f\u3001\u4e88\u7b97\u306e\u78ba\u4fdd\u3068\u62c5\u5f53\u8005\u306e\u30a2\u30b5\u30a4\u30f3\u3067\u3059\u3002\u4e88\u7b97\u306f\u3001\u30d9\u30f3\u30c0\u30fc\u3092\u9078\u5b9a\u3059\u308b\u969b\u306e\u5927\u304d\u306a\u5236\u7d04\u3068\u306a\u308b\u305f\u3081\u3001\u65e9\u671f\u306b\u78ba\u5b9a\u3055\u305b\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u660e\u78ba\u306a\u4e88\u7b97\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u3067\u3001\u76ee\u7684\u3084\u76ee\u6a19\u306b\u5408\u308f\u305b\u305f\u52b9\u7387\u7684\u306a\u30ea\u30bd\u30fc\u30b9\u306e\u914d\u5206\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u6b21\u306b\u3001BPO\u306e\u62c5\u5f53\u8005\u3092\u30a2\u30b5\u30a4\u30f3\u3057\u307e\u3059\u3002\u3053\u306e\u62c5\u5f53\u8005\u306f\u3001<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5129\/\" target=\"_blank\" rel=\"noopener\" title=\"\"><strong>RFP<\/strong>\uff08Request For Proposal\u300c\u63d0\u6848\u4f9d\u983c\u66f8\u300d\uff09<\/a>\u306e\u6574\u7406\u3084\u30d9\u30f3\u30c0\u30fc\u3068\u306e\u4ea4\u6e09\u306a\u3069\u3001\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u7acb\u3061\u4e0a\u3052\u306e\u591a\u304f\u306e\u8981\u4ef6\u3092\u62c5\u3046\u305f\u3081\u3001\u5341\u5206\u306a\u6a29\u9650\u3068\u77e5\u8b58\u3092\u6301\u3063\u305f\u4eba\u7269\u304c\u5fc5\u8981\u3067\u3059\u3002\u307e\u305f\u3001BPO\u306f\u5358\u306b\u4f9d\u983c\u3092\u51fa\u3059\u3060\u3051\u3067\u7d42\u308f\u308a\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002BPO\u958b\u59cb\u5f8c\u3082\u30d9\u30f3\u30c0\u30fc\u306e\u54c1\u8cea\u3084\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306e\u7ba1\u7406\u304c\u5fc5\u8981\u3068\u306a\u308b\u305f\u3081\u3001\u9577\u671f\u7684\u306a\u8996\u70b9\u3067\u62c5\u5f53\u8005\u3092\u30a2\u30b5\u30a4\u30f3\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u7acb\u3061\u4e0a\u3052\u304b\u3089\u904b\u7528\u3001\u305d\u3057\u3066\u7d42\u4e86\u307e\u3067\u306e\u4e00\u9023\u306e\u6d41\u308c\u306b\u304a\u3044\u3066\u3001\u3069\u306e\u6bb5\u968e\u3092\u8ab0\u304c\u62c5\u5f53\u3059\u308b\u306e\u304b\u3092\u660e\u78ba\u306b\u3059\u308b\u3053\u3068\u3067\u3001BPO\u306e\u6210\u529f\u78ba\u7387\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30b9\u30e0\u30fc\u30ba\u306a\u904b\u7528\u306e\u305f\u3081\u306b\u3082\u3001\u62c5\u5f53\u8005\u306e\u30a2\u30b5\u30a4\u30f3\u306f\u8a08\u753b\u7684\u306b\u884c\u3044\u3001\u7d99\u7d9a\u7684\u306a\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u3092\u5fc3\u304c\u3051\u308b\u3053\u3068\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>\u2605<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5129\/\" target=\"_blank\" rel=\"noopener\" title=\"\">RFP<\/a>\u3068\u306f<\/strong><br>\u696d\u52d9\u306e\u76ee\u7684\u3001\u696d\u52d9\u6982\u8981\u3001\u305d\u3057\u3066\u5177\u4f53\u7684\u306a\u8981\u6c42\u4e8b\u9805\u304c\u8a18\u8f09\u3055\u308c\u305f\u63d0\u6848\u4f9d\u983c\u66f8\u306e\u3053\u3068\u3067\u3059\u3002\u30d9\u30f3\u30c0\u30fc\u306b\u5bfe\u3059\u308b\u8981\u6c42\u304c\u9f5f\u9f6c\uff08\u305d\u3054\uff09\u306a\u304f\u4f1d\u3048\u3089\u308c\u308b\u5f79\u5272\u3092\u679c\u305f\u3057\u307e\u3059\u3002<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-media-text is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/1587\/\" target=\"_blank\" rel=\" noreferrer noopener\"><img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/10\/1587_callcenterbpo-cost-1024x683.webp\" alt=\"\" class=\"wp-image-6478 size-full\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/10\/1587_callcenterbpo-cost-1024x683.webp 1024w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/10\/1587_callcenterbpo-cost-300x200.webp 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/10\/1587_callcenterbpo-cost-768x512.webp 768w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/10\/1587_callcenterbpo-cost.webp 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure><div class=\"wp-block-media-text__content\">\n<p><a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/1587\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u306e\u8cbb\u7528\u76f8\u5834\u306f\uff1f\u81ea\u793e\u904b\u55b6\u30fb\u59d4\u8a17\u306e2\u30d1\u30bf\u30fc\u30f3\u3092\u5fb9\u5e95\u6bd4\u8f03\uff01<\/a><\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">\u81ea\u793e\u306e\u76ee\u7684\u30fb\u30ea\u30bd\u30fc\u30b9\u306b\u5408\u3063\u305f\u30d9\u30f3\u30c0\u30fc\u306e\u9078\u5b9a<\/h3>\n\n\n\n<p>BPO\u306e\u76ee\u7684\u3068\u5229\u7528\u4e88\u5b9a\u306e\u30ea\u30bd\u30fc\u30b9\u304c\u6c7a\u5b9a\u3057\u305f\u3089\u3001\u6b21\u306f\u305d\u308c\u3089\u306b\u9069\u5408\u3057\u305f\u30d9\u30f3\u30c0\u30fc\u306e\u9078\u5b9a\u3092\u9032\u3081\u307e\u3059\u3002\u30d9\u30f3\u30c0\u30fc\u9078\u5b9a\u306e\u969b\u30013\u301c5\u793e\u307b\u3069\u306b\u58f0\u3092\u304b\u3051\u3001\u6700\u7d42\u7684\u306b3\u793e\u307b\u3069\u3067\u30b3\u30f3\u30da\u30c6\u30a3\u30b7\u30e7\u30f3\u3092\u884c\u3046\u306e\u304c\u4e00\u822c\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u3067\u3059\u3002\u3053\u306e\u30b3\u30f3\u30da\u30c6\u30a3\u30b7\u30e7\u30f3\u3092\u52b9\u679c\u7684\u306b\u9032\u3081\u308b\u305f\u3081\u306b\u306f\u3001<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5129\/\" target=\"_blank\" rel=\"noopener\" title=\"\">RFP<\/a>\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u304c\u671b\u307e\u3057\u3044\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u30d9\u30f3\u30c0\u30fc\u306e\u63d0\u6848\u3092\u8a55\u4fa1\u3059\u308b\u969b\u306b\u306f\u3001\u4e8b\u524d\u306b\u8a55\u4fa1\u8ef8\u3092\u660e\u78ba\u306b\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u5177\u4f53\u7684\u306b\u306f\u3001\u81ea\u793e\u306e\u76ee\u7684\u306b\u3069\u308c\u3060\u3051\u5bc4\u4e0e\u3059\u308b\u306e\u304b\u3001\u305d\u306e\u9805\u76ee\u3054\u3068\u306b\u91cd\u307f\u3065\u3051\u3092\u884c\u3044\u3001\u6bd4\u8f03\u30fb\u8a55\u4fa1\u3057\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u30b3\u30b9\u30c8\u3001\u54c1\u8cea\u3001\u5bfe\u5fdc\u30b9\u30d4\u30fc\u30c9\u306a\u3069\u3001\u4f55\u3092\u91cd\u8996\u3059\u308b\u306e\u304b\u3092\u660e\u78ba\u306b\u3057\u3066\u304a\u304f\u3053\u3068\u3067\u3001\u76ee\u7684\u306b\u7167\u3089\u3057\u3066\u6700\u3082\u9069\u5207\u306a\u30d9\u30f3\u30c0\u30fc\u3092\u9078\u5b9a\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u6761\u4ef6\u3084\u8981\u4ef6\u306e\u6c7a\u5b9a<\/h3>\n\n\n\n<p>\u30d9\u30f3\u30c0\u30fc\u306e\u9078\u5b9a\u304c\u5b8c\u4e86\u3057\u305f\u3089\u3001\u9078\u3093\u3060\u30d9\u30f3\u30c0\u30fc\u3068\u306e\u5951\u7d04\u6761\u4ef6\u3084\u696d\u52d9\u8981\u4ef6\u306e\u8a73\u7d30\u3092\u8a70\u3081\u308b\u6bb5\u968e\u3067\u3059\u3002\u5951\u7d04\u3092\u6b63\u5f0f\u306b\u4ea4\u308f\u3059\u524d\u306b\u3001\u4e88\u3081\u696d\u52d9\u306e\u9042\u884c\u306b\u5fc5\u8981\u306a\u60c5\u5831\u3084\u8981\u4ef6\u3092\u30d9\u30f3\u30c0\u30fc\u3068\u5171\u6709\u3057\u3001\u53cc\u65b9\u306e\u8a8d\u8b58\u3092\u4e00\u81f4\u3055\u305b\u308b\u3053\u3068\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u7acb\u3061\u4e0a\u3052\u306e\u521d\u52d5\u3084\u904b\u7528\u958b\u59cb\u306b\u5411\u3051\u305f\u52d5\u304d\u304c\u76db\u3093\u306b\u306a\u308b\u3068\u3001\u305d\u306e\u77ac\u9593\u7684\u306a\u30bf\u30b9\u30af\u306b\u76ee\u304c\u884c\u304d\u304c\u3061\u306b\u306a\u308a\u307e\u3059\u304c\u3001\u904b\u7528\u958b\u59cb\u5f8c\u306e\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u3084\u7d99\u7d9a\u7684\u306a\u30d9\u30f3\u30c0\u30fc\u7ba1\u7406\u3082\u8996\u91ce\u306b\u5165\u308c\u308b\u3053\u3068\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002BPO\u306f\u4f9d\u983c\u5b8c\u4e86\u5f8c\u3082\u7d99\u7d9a\u7684\u306a\u30d9\u30f3\u30c0\u30fc\u3068\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3084\u8abf\u6574\u304c\u5fc5\u8981\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4f8b\u3048\u3070\u3001\u30d9\u30f3\u30c0\u30fc\u304c\u3069\u306e\u3088\u3046\u306b\u30ec\u30dd\u30fc\u30c6\u30a3\u30f3\u30b0\u3092\u884c\u3046\u306e\u304b\u3001\u3069\u306e\u3088\u3046\u306bPDCA\u30b5\u30a4\u30af\u30eb\u3092\u56de\u3057\u3066\u3044\u304f\u306e\u304b\u306a\u3069\u3001\u904b\u7528\u9762\u3067\u306e\u5177\u4f53\u7684\u306a\u624b\u9806\u3084\u30d5\u30ed\u30fc\u3092\u660e\u78ba\u306b\u5408\u610f\u3057\u3066\u304a\u304f\u3053\u3068\u3067\u3001\u30b9\u30e0\u30fc\u30ba\u306aBPO\u904b\u7528\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002\u5951\u7d04\u5185\u5bb9\u3084\u8981\u4ef6\u306e\u660e\u78ba\u5316\u306f\u3001\u5c06\u6765\u7684\u306a\u30c8\u30e9\u30d6\u30eb\u3092\u9632\u3050\u305f\u3081\u306e\u57fa\u76e4\u3068\u306a\u308a\u307e\u3059\u306e\u3067\u3001\u5341\u5206\u306a\u6ce8\u610f\u3092\u6255\u3063\u3066\u9032\u3081\u308b\u3079\u304d\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u904b\u7528\u958b\u59cb\u5f8c\u306f\u9069\u5207\u306b\u904b\u7528\u3055\u308c\u3066\u3044\u308b\u304b\u30d9\u30f3\u30c0\u30fc\u7ba1\u7406\u3059\u308b<\/h3>\n\n\n\n<p>\u904b\u7528\u304c\u958b\u59cb\u3055\u308c\u305f\u5f8c\u3082\u3001\u30d9\u30f3\u30c0\u30fc\u306e\u696d\u52d9\u54c1\u8cea\u3084\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u30c1\u30a7\u30c3\u30af\u3057\u3001\u9069\u5207\u306a\u30d9\u30f3\u30c0\u30fc\u7ba1\u7406\u3092\u884c\u3046\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u904b\u7528\u306e\u9032\u884c\u306b\u4f34\u3044\u3001\u30d3\u30b8\u30cd\u30b9\u74b0\u5883\u3084\u30cb\u30fc\u30ba\u304c\u5909\u5316\u3059\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u3001\u305d\u306e\u90fd\u5ea6\u30d9\u30f3\u30c0\u30fc\u3068\u306e\u8abf\u6574\u304c\u6c42\u3081\u3089\u308c\u308b\u3053\u3068\u3082\u8003\u3048\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u81ea\u793e\u30d3\u30b8\u30cd\u30b9\u306e\u9032\u884c\u30b9\u30d4\u30fc\u30c9\u306b\u5408\u308f\u305b\u3066\u3001\u5b9a\u671f\u7684\u306a\u632f\u308a\u8fd4\u308a\u3092\u884c\u3044\u3001\u72b6\u6cc1\u306b\u5fdc\u3058\u3066\u8abf\u6574\u3092\u9032\u3081\u3066\u3044\u304f\u3053\u3068\u3067\u3001BPO\u306e\u54c1\u8cea\u3092\u7dad\u6301\u30fb\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002\u5177\u4f53\u7684\u306b\u306f\u3001QBR\uff08Quarterly Business Review\u30014\u534a\u671f\u30d3\u30b8\u30cd\u30b9\u30ec\u30d3\u30e5\u30fc\uff09\u306e\u3088\u3046\u306a\u5b9a\u671f\u7684\u306a\u30ec\u30d3\u30e5\u30fc\u30bb\u30c3\u30b7\u30e7\u30f3\u3092\u8a2d\u3051\u308b\u3053\u3068\u3067\u3001\u30d9\u30f3\u30c0\u30fc\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306e\u632f\u308a\u8fd4\u308a\u3084\u6539\u5584\u7b56\u306e\u8b70\u8ad6\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>QBR\u3092\u901a\u3058\u3066\u3001\u696d\u52d9\u306e\u9032\u6357\u3084\u54c1\u8cea\u3001\u554f\u984c\u70b9\u306a\u3069\u3092\u5171\u6709\u3057\u3001\u53cc\u65b9\u3067\u306e\u6539\u5584\u306e\u65b9\u5411\u6027\u3084\u53d6\u308a\u7d44\u307f\u3092\u78ba\u8a8d\u30fb\u5408\u610f\u3059\u308b\u3053\u3068\u3067\u3001BPO\u306e\u52b9\u679c\u3092\u6700\u5927\u9650\u306b\u5f15\u304d\u51fa\u3059\u3053\u3068\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%80%90%E6%AF%94%E8%BC%83%E3%80%91%E5%A4%A7%E6%89%8B%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BCBPO%E3%83%99%E3%83%B3%E3%83%80%E3%83%BC8%E7%A4%BE%E7%B4%B9%E4%BB%8B\"><\/span>\u3010\u6bd4\u8f03\u3011\u5927\u624b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fcBPO\u30d9\u30f3\u30c0\u30fc8\u793e\u7d39\u4ecb<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u305d\u308c\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u652f\u63f4\u5b9f\u7e3e\u306e\u3042\u308b\u4fe1\u983c\u6027\u306e\u9ad8\u3044\u30d9\u30f3\u30c0\u30fc\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u30d9\u30f3\u30c0\u30fc\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fcBPO\u306b\u304a\u3044\u3066\u512a\u308c\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3066\u3044\u308b\u306e\u3067\u3001\u305c\u3072\u5404\u793e\u306e\u7279\u5fb4\u3092\u30c1\u30a7\u30c3\u30af\u3057\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><a href=\"https:\/\/willof-work.co.jp\/?utm_source=connenavi&amp;utm_medium=textlink&amp;utm_campaign=note2743\" target=\"_blank\" rel=\"noopener\" title=\"\">\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af<\/a><\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><a href=\"https:\/\/willof-work.co.jp\/corp\/service\/officework\/outsourcing\/?utm_source=connenavi&amp;utm_medium=imglink&amp;utm_campaign=coservice&amp;utm_term=2743_willof\" target=\"_blank\" rel=\" noreferrer noopener\"><img decoding=\"async\" width=\"1024\" height=\"551\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2022\/07\/willof-1024x551.jpg\" alt=\"\" class=\"wp-image-6706\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2022\/07\/willof-1024x551.jpg 1024w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2022\/07\/willof-300x161.jpg 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2022\/07\/willof-768x413.jpg 768w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2022\/07\/willof-1536x826.jpg 1536w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2022\/07\/willof.jpg 1673w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/willof-work.co.jp\/corp\/service\/officework\/outsourcing\/?utm_source=connenavi&amp;utm_medium=textlink&amp;utm_campaign=coservice&amp;utm_term=2743_willof\" target=\"_blank\" rel=\"noreferrer noopener\">\u3010\u516c\u5f0f\u30b5\u30a4\u30c8\u3011<\/a><\/figcaption><\/figure>\n<\/div>\n\n\n<p style=\"text-align: right\">\u3010PR\u3011<\/p>\n\n\n\n<p>\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u306f\u3001\u6771\u8a3c\u30d7\u30e9\u30a4\u30e0\u4e0a\u5834\u30b0\u30eb\u30fc\u30d7\u306eBPO\u4f1a\u793e\u3067\u3059\u3002\u4eba\u6750\u6d3e\u9063\u3084\u7d39\u4ecb\u3082\u884c\u306a\u3063\u3066\u304a\u308a\u3001\u3053\u308c\u307e\u3067\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u9818\u57df\u306725\u5e74\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u8c4a\u5bcc\u306a\u4eba\u6750\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u306b\u52a0\u3048\u3066\u3001\u9ad8\u3044\u63a1\u7528\u529b\u304c\u7279\u5fb4\u3067\u3059\u3002\u307e\u305f\u3001\u9ad8\u77e5\u30fb\u5c71\u5f62\u30fb\u91d1\u6ca2\u306e3\u62e0\u70b9\u306b\u3066BPO\u30bb\u30f3\u30bf\u30fc\u3092\u5c55\u958b\u3057\u3001\u304a\u3082\u3066\u306a\u3057\u6587\u5316\u306b\u6839\u4ed8\u3044\u305f\u5fdc\u5bfe\u54c1\u8cea\u3068\u9ad8\u3044\u5b9a\u7740\u7387\u3092\u8a87\u308a\u307e\u3059\u3002\u6bd4\u8f03\u7684\u30b3\u30b9\u30c8\u3092\u6291\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u70b9\u3084\u3001\u67d4\u8edf\u306a\u904b\u7528\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n\n<table style=\"border-collapse: collapse; width: 100%; height: 92px;\">\n<tbody>\n<tr style=\"height: 23px;\">\n<td style=\"width: 100%; border-color: #31529c; background-color: #31529c; text-align: center; height: 23px;\"><span style=\"color: #ffffff;\"><strong>\u30dd\u30a4\u30f3\u30c8<\/strong><\/span><\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 100%; border-color: #31529c; height: 23px;\"><strong>\u3000\u30fb\u6771\u8a3c\u30d7\u30e9\u30a4\u30e0\u4e0a\u5834\u4f01\u696d\u300125\u5e74\u4ee5\u4e0a\u306e\u8c4a\u5bcc\u306a\u4eba\u6750\u30d9\u30fc\u30b9\u3068\u9ad8\u3044\u63a1\u7528\u529b<\/strong><\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 100%; border-color: #31529c; height: 23px;\"><strong>\u3000\u30fb\u5730\u65b9\u306e\u7acb\u5730\u3092\u6d3b\u304b\u3057\u3001\u30b3\u30b9\u30c8\u3092\u6291\u3048\u3066\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u55b6\u304c\u53ef\u80fd<\/strong><\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 100%; border-color: #31529c; height: 23px;\"><strong>\u3000\u30fb\u4f01\u696d\u306e\u8ab2\u984c\u306b\u5fdc\u3058\u305f\u30d5\u30eb\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u306e\u63d0\u6848\u3084\u3001\u67d4\u8edf\u3084\u904b\u7528\u304c\u53ef\u80fd<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-media-text is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"1000\" height=\"666\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2022\/07\/sharp-one-stop-service-corporation.webp\" alt=\"\" class=\"wp-image-6352 size-full\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2022\/07\/sharp-one-stop-service-corporation.webp 1000w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2022\/07\/sharp-one-stop-service-corporation-300x200.webp 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2022\/07\/sharp-one-stop-service-corporation-768x511.webp 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p><a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5732\/?utm_source=connenavi&amp;utm_medium=textlink&amp;utm_campaign=note2743_willof\" target=\"_blank\" rel=\"noopener\" title=\"\">\u3010\u5c0e\u5165\u4e8b\u4f8b\u301115\u5e74\u4ee5\u4e0a\u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u306e\u79d8\u8a23\u3068\u306f\uff1f\u30b7\u30e3\u30fc\u30d7\u69d8\u304c\u8a9e\u308b\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fcBPO\u30b5\u30fc\u30d3\u30b9<\/a><\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"cta_area02\">\n  <p class=\"cta_btn\">\n    <a href=\"https:\/\/willof-work.co.jp\/corp\/contact\/officework\/?utm_source=connenavi&#038;utm_medium=button&#038;utm_campaign=contact&#038;utm_term=2743_willof\" target=\"_blank\" rel=\"noopener\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5c02\u9580\u7279\u5316\u306e WILLOF \u306b\u76f8\u8ac7\u3059\u308b<\/a>\n  <\/p>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\">\u30c8\u30e9\u30f3\u30b9\u30fb\u30b3\u30b9\u30e2\u30b9<\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><a href=\"https:\/\/www.trans-cosmos.co.jp\/callcenter\/\" target=\"_blank\" rel=\" noreferrer noopener\"><img decoding=\"async\" width=\"1024\" height=\"560\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/10\/transcosmos-1024x560.webp\" alt=\"\" class=\"wp-image-6420\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/10\/transcosmos-1024x560.webp 1024w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/10\/transcosmos-300x164.webp 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/10\/transcosmos-768x420.webp 768w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/10\/transcosmos.webp 1203w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/www.trans-cosmos.co.jp\/callcenter\/\" title=\"\" target=\"_blank\" rel=\"noopener\">\u3010\u516c\u5f0f\u30b5\u30a4\u30c8\u3011<\/a><\/figcaption><\/figure>\n<\/div>\n\n\n<p>\u30c8\u30e9\u30f3\u30b9\u30fb\u30b3\u30b9\u30e2\u30b9\u306f\u30013,000\u793e\u4ee5\u4e0a\u306e\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u5b9f\u7e3e\u306e\u3042\u308b\u56fd\u5185\u6700\u5927\u898f\u6a21\u306eBPO\u4f1a\u793e\u3067\u3059\u3002\u5168\u56fd\u306b\u62e0\u70b9\u3092\u5c55\u958b\u3057\u3066\u304a\u308a\u3001\u3055\u307e\u3056\u307e\u306a\u696d\u754c\u3001\u696d\u7a2e\u306b\u5bfe\u5fdc\u304c\u53ef\u80fd\u3067\u3001\u9ad8\u3044\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u80fd\u529b\u3092\u6301\u3063\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u3001\u7a4d\u6975\u7684\u306bDX\u306b\u3082\u53d6\u308a\u7d44\u3093\u3067\u304a\u308a\u3001\u30c1\u30e3\u30c3\u30c8\u3084SNS\u3001\u30c7\u30b8\u30bf\u30eb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3068\u306e\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u9023\u643a\u306a\u3069\u3001\u9ad8\u5ea6\u306a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u69cb\u7bc9\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n\n<table style=\"border-collapse: collapse; width: 100%; height: 92px;\">\n<tbody>\n<tr style=\"height: 23px;\">\n<td style=\"width: 100%; border-color: #31529c; background-color: #31529c; text-align: center; height: 23px;\"><span style=\"color: #ffffff;\"><strong>\u30dd\u30a4\u30f3\u30c8<\/strong><\/span><\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 100%; border-color: #31529c; height: 23px;\"><strong>\u3000\u30fb3,000\u793e\u4ee5\u4e0a\u3068\u53d6\u5f15\u304c\u3042\u308a\u5b9f\u7e3e\u8c4a\u5bcc<\/strong><\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 100%; border-color: #31529c; height: 23px;\"><strong>\u3000\u30fb\u5168\u56fd33\u62e0\u70b9\u300118,620\u5e2d\u3001\u5728\u5b85\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u6700\u59273,500\u5e2d\u3067\u56fd\u5185\u6700\u5927\u898f\u6a21<\/strong><\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 100%; border-color: #31529c; height: 23px;\"><strong>\u3000\u30fbWEB\u30c1\u30e3\u30c3\u30c8\u3084SNS\u306a\u3069\u8c4a\u5bcc\u306a\u30c1\u30e3\u30cd\u30eb\u306b\u5bfe\u5fdc\u53ef\u80fd<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n<h3 class=\"wp-block-heading\">\u30d9\u30eb\u30b7\u30b9\u30c6\u30e024<\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><a href=\"https:\/\/www.bell24.co.jp\/ja\/bpo\/\" target=\"_blank\" rel=\" noreferrer noopener\"><img decoding=\"async\" width=\"1024\" height=\"516\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2022\/07\/bellsystem_bpo-1024x516.webp\" alt=\"\" class=\"wp-image-6359\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2022\/07\/bellsystem_bpo-1024x516.webp 1024w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2022\/07\/bellsystem_bpo-300x151.webp 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2022\/07\/bellsystem_bpo-768x387.webp 768w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2022\/07\/bellsystem_bpo.webp 1525w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/www.bell24.co.jp\/ja\/bpo\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u3010\u516c\u5f0f\u30b5\u30a4\u30c8\u3011<\/a><\/figcaption><\/figure>\n<\/div>\n\n\n<p>\u30d9\u30eb\u30b7\u30b9\u30c6\u30e024\u306f40\u5e74\u4ee5\u4e0a\u306e\u5b9f\u7e3e\u3092\u6301\u3064BPO\u4f1a\u793e\u3067\u3059\u3002\u7279\u306b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u9818\u57df\u306e\u30d1\u30a4\u30aa\u30cb\u30a2\u7684\u306a\u5b58\u5728\u3067\u3042\u308a\u3001\u56fd\u518538\u62e0\u70b9\u3001\u6d77\u59163\u62e0\u70b9\u300120,000\u5e2d\u3092\u3082\u3061\u3001\u5e74\u95935\u5104\u30b3\u30fc\u30eb\u3082\u306e\u9867\u5ba2\u5bfe\u5fdc\u3092\u3057\u3066\u3044\u307e\u3059\u3002COPC\u3092\u30d9\u30fc\u30b9\u306b\u3057\u305f\u72ec\u81ea\u306e\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30b7\u30b9\u30c6\u30e0\u3067\u3042\u308b\u300cOPM\u300d\u3092\u958b\u767a\u3057\u3066\u304a\u308a\u3001\u9ad8\u3044\u54c1\u8cea\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n<table style=\"border-collapse: collapse; width: 100%; height: 69px;\">\n<tbody>\n<tr>\n<td style=\"width: 100%; border-color: #31529c; background-color: #31529c; text-align: center;\"><span style=\"color: #ffffff;\"><strong>\u30dd\u30a4\u30f3\u30c8<\/strong><\/span><\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 100%; border-color: #31529c; height: 23px;\"><strong>\u3000\u30fb40\u5e74\u4ee5\u4e0a\u306e\u904b\u7528\u5b9f\u7e3e<\/strong><\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 100%; border-color: #31529c; height: 23px;\"><strong>\u3000\u30fb\u5e74\u95935\u5104\u30b3\u30fc\u30eb\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u696d\u52d9\u30b9\u30b1\u30fc\u30eb<\/strong><\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 100%; border-color: #31529c; height: 23px;\"><strong>\u3000\u30fbCOPC\u3092\u30d9\u30fc\u30b9\u306b\u3057\u305f\u72ec\u81ea\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30b7\u30b9\u30c6\u30e0\u306b\u3088\u308b\u9ad8\u3044\u54c1\u8cea<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n<h3 class=\"wp-block-heading\">TMJ<\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><a href=\"https:\/\/www.tmj.jp\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" width=\"1024\" height=\"473\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/10\/tmj-1024x473.webp\" alt=\"\" class=\"wp-image-6421\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/10\/tmj-1024x473.webp 1024w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/10\/tmj-300x139.webp 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/10\/tmj-768x355.webp 768w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/10\/tmj.webp 1514w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/www.tmj.jp\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u3010\u516c\u5f0f\u30b5\u30a4\u30c8\u3011<\/a><\/figcaption><\/figure>\n<\/div>\n\n\n<p>TMJ\u306f\u3001\u5317\u6d77\u9053\u304b\u3089\u5357\u306f\u9e7f\u5150\u5cf6\u307e\u3067\u4e3b\u8981\u90fd\u5e02\u306b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u6301\u3064\u3001\u30bb\u30b3\u30e0\u30b0\u30eb\u30fc\u30d7\u306eBPO\u4f1a\u793e\u3067\u3059\u3002\u30bb\u30b3\u30e0\u30b0\u30eb\u30fc\u30d7\u3067\u3042\u308b\u7279\u5fb4\u3092\u6d3b\u304b\u3057\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30ec\u30d9\u30eb\u306e\u9ad8\u3044\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30bb\u30f3\u30bf\u30fc\u3092\u904b\u55b6\u3057\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u3001\u9867\u5ba2\u7406\u89e3\u3092\u6df1\u3081\u4eba\u6750\u3092\u80b2\u6210\u3059\u308b\u300c\u30bd\u30fc\u30b7\u30e3\u30eb\u30b9\u30bf\u30a4\u30eb\u7814\u4fee\u300d\u300c\u9ad8\u9f62\u8005\u5fdc\u5bfe\u30b9\u30ad\u30eb\u7814\u4fee\u300d\u3092\u5b9f\u65bd\u3059\u308b\u306a\u3069\u7814\u4fee\u4f53\u5236\u3082\u5145\u5b9f\u3057\u3066\u3044\u307e\u3059\u3002\u696d\u52d9\u8a2d\u8a08\u304b\u3089\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u3067\u304d\u308b\u30ce\u30a6\u30cf\u30a6\u3092\u6301\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n<table style=\"border-collapse: collapse; width: 100%; height: 92px;\">\n<tbody>\n<tr style=\"height: 23px;\">\n<td style=\"width: 100%; border-color: #31529c; background-color: #31529c; text-align: center; height: 23px;\"><span style=\"color: #ffffff;\"><strong>\u30dd\u30a4\u30f3\u30c8<\/strong><\/span><\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 100%; border-color: #31529c; height: 23px;\"><strong>\u3000\u30fb\u5927\u624b\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u4f1a\u793e\u30bb\u30b3\u30e0\u306e\u30b0\u30eb\u30fc\u30d7\u4f1a\u793e\u3067\u3042\u308b\u4fe1\u983c<\/strong><\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 100%; border-color: #31529c; height: 23px;\"><strong>\u3000\u30fb\u7814\u4fee\u4f53\u5236\u304c\u5145\u5b9f\u3057\u3066\u3044\u308b<\/strong><\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 100%; border-color: #31529c; height: 23px;\"><strong>\u3000\u30fb\u696d\u52d9\u8a2d\u8a08\u304b\u3089\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u3067\u304d\u308b\u8c4a\u5bcc\u306a\u30ce\u30a6\u30cf\u30a6<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n<h3 class=\"wp-block-heading\">\u30d7\u30ec\u30b9\u30c6\u30fc\u30b8\u30fb\u30a4\u30f3\u30bf\u30fc\u30ca\u30b7\u30e7\u30ca\u30eb<\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><a href=\"https:\/\/www.prestigein.com\/\" target=\"_blank\" rel=\" noreferrer noopener\"><img decoding=\"async\" width=\"1024\" height=\"446\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2022\/07\/prestageinternational-1024x446.webp\" alt=\"\" class=\"wp-image-6361\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2022\/07\/prestageinternational-1024x446.webp 1024w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2022\/07\/prestageinternational-300x131.webp 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2022\/07\/prestageinternational-768x334.webp 768w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2022\/07\/prestageinternational-1536x669.webp 1536w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2022\/07\/prestageinternational.webp 1826w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/www.prestigein.com\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u3010\u516c\u5f0f\u30b5\u30a4\u30c8\u3011<\/a><\/figcaption><\/figure>\n<\/div>\n\n\n<p>\u30d7\u30ec\u30b9\u30c6\u30fc\u30b8\u30fb\u30a4\u30f3\u30bf\u30fc\u30ca\u30b7\u30e7\u30ca\u30eb\u306f\u3001\u30ed\u30fc\u30c9\u30a2\u30b7\u30b9\u30c8\u4e8b\u696d\u3092\u4e3b\u8ef8\u4e8b\u696d\u3068\u3057\u3066\u3044\u308bBPO\u4f1a\u793e\u3067\u3059\u3002\u5730\u65b9\u62e0\u70b9\u3092\u4e2d\u5fc3\u3068\u3057\u305f\u62e0\u70b9\u5c55\u958b\u3092\u5b9f\u65bd\u3057\u3066\u304a\u308a\u3001\u4f4e\u30b3\u30b9\u30c8\u306a\u304c\u3089\u9ad8\u54c1\u8cea\u306a\u30b5\u30fc\u30d3\u30b9\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3001\u30d5\u30a3\u30fc\u30eb\u30c9\u3001IT\u306e\u4e09\u4f4d\u4e00\u4f53\u306b\u3088\u308b\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u3092\u884c\u306a\u3063\u3066\u304a\u308a\u3001\u30ed\u30fc\u30c9\u30a2\u30b7\u30b9\u30c8\u306e\u3088\u3046\u306a\u73fe\u5834\u3068\u306e\u9023\u643a\u304c\u5fc5\u8981\u306a\u696d\u52d9\u306b\u3082\u5bfe\u5fdc\u3067\u304d\u308b\u70b9\u304c\u7279\u5fb4\u3067\u3059\u3002<\/p>\n\n\n<table style=\"border-collapse: collapse; width: 100%; height: 92px;\">\n<tbody>\n<tr style=\"height: 23px;\">\n<td style=\"width: 100%; border-color: #31529c; background-color: #31529c; text-align: center; height: 23px;\"><span style=\"color: #ffffff;\"><strong>\u30dd\u30a4\u30f3\u30c8<\/strong><\/span><\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 100%; border-color: #31529c; height: 23px;\"><strong>\u3000\u30fb\u30ed\u30fc\u30c9\u30a2\u30b7\u30b9\u30c8\u4e8b\u696d\u306b\u5727\u5012\u7684\u306a\u5f37\u307f\u3092\u6301\u3064<\/strong><\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 100%; border-color: #31529c; height: 23px;\"><strong>\u3000\u30fb\u5730\u65b9\u62e0\u70b9\u3092\u4e2d\u5fc3\u3068\u3057\u305f\u4f4e\u30b3\u30b9\u30c8\u3001\u9ad8\u54c1\u8cea\u306a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc<\/strong><\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 100%; border-color: #31529c; height: 23px;\"><strong>\u3000\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3001\u30d5\u30a3\u30fc\u30eb\u30c9\u3001IT\u306e\u4e09\u4f4d\u4e00\u4f53\u306b\u3088\u308b\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n<h3 class=\"wp-block-heading\">\u304b\u3093\u3067\u3093CS\u30d5\u30a9\u30fc\u30e9\u30e0<\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><a href=\"https:\/\/www.kcsf.co.jp\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" width=\"1024\" height=\"581\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/10\/kandencsf-1024x581.webp\" alt=\"\" class=\"wp-image-6422\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/10\/kandencsf-1024x581.webp 1024w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/10\/kandencsf-300x170.webp 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/10\/kandencsf-768x436.webp 768w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/10\/kandencsf.webp 1343w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/www.kcsf.co.jp\/contact\/service.html\" target=\"_blank\" rel=\"noopener\" title=\"\">\u3010\u516c\u5f0f\u30b5\u30a4\u30c8\u3011<\/a><\/figcaption><\/figure>\n<\/div>\n\n\n<p>\u95a2\u897f\u96fb\u529b\u30b0\u30eb\u30fc\u30d7\u306e\u304b\u3093\u3067\u3093CS\u30d5\u30a9\u30fc\u30e9\u30e0\u682a\u5f0f\u4f1a\u793e\u306f\u3001\u672c\u793e\u3092\u5927\u962a\u306b\u304a\u304fBPO\u4f1a\u793e\u3067\u3059\u3002\u96fb\u529b\u30fb\u30a8\u30cd\u30eb\u30ae\u30fc\u3092\u306f\u3058\u3081\u3001\u81ea\u6cbb\u4f53\u696d\u52d9\u306a\u3069\u5e45\u5e83\u304f\u5bfe\u5fdc\u304c\u53ef\u80fd\u3067\u3059\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3068\u3057\u3066\u300c\u30e1\u30fc\u30eb\u300d\u300c\u30b9\u30de\u30db\u30a2\u30d7\u30ea\u300d\u300c\u30c1\u30e3\u30c3\u30c8\u300d\u306a\u3069\u3067\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306b\u3082\u5bfe\u5fdc\u3057\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u3001\uff11\u5e2d\u306e\u307f\u304b\u3089\u3067\u3082\u59d4\u8a17\u304c\u53ef\u80fd\u3067\u3001\u5c0f\u898f\u6a21\u304b\u3089\u5927\u898f\u6a21\u307e\u3067\u5e45\u5e83\u3044\u30b9\u30b1\u30fc\u30eb\u306b\u5bfe\u5fdc\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n<table style=\"border-collapse: collapse; width: 100%; height: 92px;\">\n<tbody>\n<tr style=\"height: 23px;\">\n<td style=\"width: 100%; border-color: #31529c; background-color: #31529c; text-align: center; height: 23px;\"><span style=\"color: #ffffff;\"><strong>\u30dd\u30a4\u30f3\u30c8<\/strong><\/span><\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 100%; border-color: #31529c; height: 23px;\"><strong>\u3000\u30fb\u95a2\u897f\u5730\u65b9\u3067\u306e\u8c4a\u5bcc\u306a\u5b9f\u7e3e<\/strong><\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 100%; border-color: #31529c; height: 23px;\"><strong>\u3000\u30fb\u300c\u30e1\u30fc\u30eb\u300d\u300c\u30b9\u30de\u30db\u30a2\u30d7\u30ea\u300d\u300c\u30c1\u30e3\u30c3\u30c8\u300d\u3067\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306b\u3082\u5bfe\u5fdc<\/strong><\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 100%; border-color: #31529c; height: 23px;\"><strong>\u3000\u30fb1\u5e2d\u306e\u307f\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b5\u30fc\u30d3\u30b9\u3082\u63d0\u4f9b<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n<h3 class=\"wp-block-heading\">\u30d3\u30fc\u30a6\u30a3\u30ba<\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><a href=\"https:\/\/www.bewith.net\/\" target=\"_blank\" rel=\" noreferrer noopener\"><img decoding=\"async\" width=\"1024\" height=\"556\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/10\/bewith-1024x556.webp\" alt=\"\" class=\"wp-image-6423\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/10\/bewith-1024x556.webp 1024w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/10\/bewith-300x163.webp 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/10\/bewith-768x417.webp 768w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/10\/bewith.webp 1496w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/www.bewith.net\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u3010\u516c\u5f0f\u30b5\u30a4\u30c8\u3011<\/a><\/figcaption><\/figure>\n<\/div>\n\n\n<p>\u30d3\u30fc\u30a6\u30a3\u30ba\u306f\u3001\u81ea\u793e\u958b\u767a\u306e\u30af\u30e9\u30a6\u30c9\u578bPBX\u300cOmnia LINK\u300d\u7b49\u306e\u30c7\u30b8\u30bf\u30eb\u6280\u8853\u3092\u6d3b\u7528\u3057\u305f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fbBPO\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3066\u3044\u308b\u30d7\u30e9\u30a4\u30e0\u4e0a\u5834\u306eBPO\u4f1a\u793e\u3067\u3059\u3002\u97f3\u58f0\u30fb\u30c6\u30ad\u30b9\u30c8\u306eAI\u6280\u8853\u3092\u6d3b\u7528\u3057\u305f\u6b21\u4e16\u4ee3BPO\u30b5\u30fc\u30d3\u30b9\u3092\u5c55\u958b\u3057\u3066\u304a\u308a\u3001\u52b9\u7387\u5316\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002\u300cBewith Digital Work Place\u300d\u3068\u3057\u3066\u3001\u30c7\u30b8\u30bf\u30eb\u6280\u8853\u3092\u6d3b\u7528\u3057\u305f\u5728\u5b85\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u3082\u7a4d\u6975\u7684\u306b\u53d6\u308a\u7d44\u3093\u3067\u3044\u307e\u3059\u3002<\/p>\n\n\n<table style=\"border-collapse: collapse; width: 100%; height: 88px;\">\n<tbody>\n<tr style=\"height: 23px;\">\n<td style=\"width: 100%; border-color: #31529c; background-color: #31529c; text-align: center; height: 23px;\"><span style=\"color: #ffffff;\"><strong>\u30dd\u30a4\u30f3\u30c8<\/strong><\/span><\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 100%; border-color: #31529c; height: 23px;\"><strong>\u3000\u30fb\u97f3\u58f0\u8a8d\u8b58\u6a5f\u80fd\u3092\u642d\u8f09\u3057\u305f\u72ec\u81ea\u30af\u30e9\u30a6\u30c9\u578bPBX\u300cOmnia LINK\u300d\u3092\u6d3b\u7528<\/strong><\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 100%; border-color: #31529c; height: 23px;\"><strong>\u3000\u30fbAI\u6280\u8853\u3092\u6d3b\u7528\u3057\u305f\u6b21\u4e16\u4ee3BPO\u30b5\u30fc\u30d3\u30b9\u3092\u5c55\u958b<\/strong><\/td>\n<\/tr>\n<tr style=\"height: 19px;\">\n<td style=\"width: 100%; border-color: #31529c; height: 19px;\"><strong>\u3000\u30fb\u30c7\u30b8\u30bf\u30eb\u6280\u8853\u3092\u6d3b\u7528\u3057\u305f\u5728\u5b85\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n<h3 class=\"wp-block-heading\">SCSK\u30b5\u30fc\u30d3\u30b9\u30a6\u30a7\u30a2<\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><a href=\"https:\/\/www.scskserviceware.co.jp\/\" target=\"_blank\" rel=\" noreferrer noopener\"><img decoding=\"async\" width=\"1024\" height=\"434\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2022\/07\/scsk-1024x434.webp\" alt=\"\" class=\"wp-image-6360\" style=\"width:841px\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2022\/07\/scsk-1024x434.webp 1024w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2022\/07\/scsk-300x127.webp 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2022\/07\/scsk-768x325.webp 768w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2022\/07\/scsk-1536x651.webp 1536w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2022\/07\/scsk.webp 1772w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/www.scskserviceware.co.jp\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u3010\u516c\u5f0f\u30b5\u30a4\u30c8\u3011<\/a><\/figcaption><\/figure>\n<\/div>\n\n\n<p>SCSK\u30b5\u30fc\u30d3\u30b9\u30a6\u30a7\u30a2\u306f\u3001\u5927\u624bIT\u30b5\u30fc\u30d3\u30b9\u4f01\u696d\u300cSCSK\u300d\u306e\u30b0\u30eb\u30fc\u30d7\u4f01\u696d\u3067\u3042\u308bBPO\u4f01\u696d\u3067\u3059\u3002\u30b0\u30eb\u30fc\u30d7\u4f1a\u793e\u3067\u3042\u308bSCSK\u304c\u958b\u767a\u3057\u305f\u30c7\u30b8\u30bf\u30eb\u6280\u8853\u3092\u6d3b\u7528\u3057\u3001\u9ad8\u5ea6\u306a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u69cb\u7bc9\u3057\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u3001\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u3084\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u7b49\u3001IT\u30b5\u30fc\u30d3\u30b9\u306b\u5f37\u307f\u3092\u6301\u3063\u3066\u3044\u308b\u306e\u3082\u7279\u5fb4\u3067\u3059\u3002\u307e\u305f\u3001\u72ec\u81ea\u958b\u767a\u306e\u300c\u7ba1\u7406\u8005\u80b2\u6210\u30d7\u30ed\u30b0\u30e9\u30e0\u300d\u3092\u6301\u3063\u3066\u304a\u308a\u3001\u8981\u3068\u306a\u308b\u73fe\u5834\u7ba1\u7406\u8005\u3092\u6559\u80b2\u3059\u308b\u4f53\u5236\u304c\u6574\u3063\u3066\u3044\u308b\u306e\u3082\u5f37\u307f\u3067\u3059\u3002<\/p>\n\n\n<table style=\"border-collapse: collapse; width: 100%; height: 92px;\">\n<tbody>\n<tr style=\"height: 23px;\">\n<td style=\"width: 100%; border-color: #31529c; background-color: #31529c; text-align: center; height: 23px;\"><span style=\"color: #ffffff;\"><strong>\u30dd\u30a4\u30f3\u30c8<\/strong><\/span><\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 100%; border-color: #31529c; height: 23px;\"><strong>\u3000\u30fb\u300cSCSK\u300d\u304c\u958b\u767a\u3057\u305f\u30c7\u30b8\u30bf\u30eb\u6280\u8853\u3092\u6d3b\u7528<\/strong><\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 100%; border-color: #31529c; height: 23px;\"><strong>\u3000\u30fb\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u3084\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u306b\u5f37\u307f\u3092\u6301\u3064<\/strong><\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 100%; border-color: #31529c; height: 23px;\"><strong>\u3000\u30fb\u72ec\u81ea\u958b\u767a\u306e\u300c\u7ba1\u7406\u8005\u80b2\u6210\u30d7\u30ed\u30b0\u30e9\u30e0\u300d\u306b\u3088\u308b\u73fe\u5834\u529b<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BCBPO%E3%81%AB%E3%81%A4%E3%81%84%E3%81%A6%E3%81%AE%E3%81%BE%E3%81%A8%E3%82%81\"><\/span>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fcBPO\u306b\u3064\u3044\u3066\u306e\u307e\u3068\u3081<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001BPO\u304c\u5bfe\u5fdc\u3067\u304d\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u3001\u6d3b\u7528\u30e1\u30ea\u30c3\u30c8\u3068\u6ce8\u610f\u70b9\u306b\u3064\u3044\u3066\u7d39\u4ecb\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u30b3\u30cd\u30ca\u30d3\u7de8\u96c6\u90e8\u53b3\u9078\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u652f\u63f4\u5b9f\u7e3e\u306e\u3042\u308b\u4fe1\u983c\u6027\u306e\u9ad8\u3044BPO\u30d9\u30f3\u30c0\u30fc8\u793e\u306b\u3064\u3044\u3066\u3082\u3054\u7d39\u4ecb\u3057\u307e\u3057\u305f\u3002BPO\u30d9\u30f3\u30c0\u30fc\u306e\u9078\u5b9a\u65b9\u6cd5\u3092\u7406\u89e3\u3057\u3001\u81ea\u793e\u306e\u76ee\u7684\u306b\u5408\u3063\u305f\u30d9\u30f3\u30c0\u30fc\u3092\u9078\u3076\u3053\u3068\u3067\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u52a0\u901f\u5316\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002\u9078\u5b9a\u304c\u6210\u529f\u3059\u308c\u3070\u3001\u696d\u52d9\u306e\u52b9\u7387\u5316\u3068\u54c1\u8cea\u5411\u4e0a\u306b\u3082\u3064\u306a\u304c\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u672c\u8a18\u4e8b\u304c\u3001\u696d\u52d9\u52b9\u7387\u5316\u3084\u30b3\u30b9\u30c8\u524a\u6e1b\u3001\u54c1\u8cea\u5411\u4e0a\u306a\u3069\u306e\u8ab2\u984c\u3092\u304a\u6301\u3061\u306e\u65b9\u306e\u304a\u5f79\u306b\u7acb\u3066\u308c\u3070\u5e78\u3044\u3067\u3059\u3002<\/p>\n\n\n\n<div class=\"cta_area\">  <p class=\"cta_ttl\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u8ab2\u984c\u3092\u304a\u6301\u3061\u306e\u3054\u62c5\u5f53\u8005\u69d8\u3078<\/p>  <p class=\"cta_text\">\u300c\u4eba\u6750\u63a1\u7528\u304c\u306a\u304b\u306a\u304b\u3046\u307e\u304f\u3044\u304b\u306a\u3044\u300d\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u751f\u7523\u6027\u3092\u3042\u3052\u305f\u3044\u300d\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u3092BPO\u4f1a\u793e\u306b\u304a\u4efb\u305b\u3057\u305f\u3044\u300d\u3068\u304a\u60a9\u307f\u306e\u65b9\u3082\u591a\u3044\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5c02\u9580\u7279\u5316\u30fb\u5b9f\u7e3e25\u5e74\u4ee5\u4e0a\u3001\u5b9f\u7e3e\u591a\u6570\u306e\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u304c\u3001\u304a\u5ba2\u69d8\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u8ab2\u984c\u306b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u305f\u3054\u63d0\u6848\u3092\u3055\u305b\u3066\u3044\u305f\u3060\u304d\u307e\u3059\u3002\u3054\u76f8\u8ac7\u30fb\u304a\u898b\u7a4d\u308a\u306f\u7121\u6599\uff01\u4e0b\u8a18\u30dc\u30bf\u30f3\u3088\u308a\u304a\u6c17\u8efd\u306b\u3054\u76f8\u8ac7\u304f\u3060\u3055\u3044\u3002<\/p>\n  <p class=\"cta_btn\">\n    <a href=\"https:\/\/willof-work.co.jp\/corp\/contact\/officework\/?utm_source=connenavi&#038;utm_medium=button&#038;utm_campaign=contact&#038;utm_term=2743_2\" target=\"_blank\" rel=\"noopener\">\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u306b\u76f8\u8ac7\u3059\u308b<\/a>\n  <\/p>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BCBPO%E3%81%AE%E3%80%8C%E3%82%88%E3%81%8F%E3%81%82%E3%82%8B%E8%B3%AA%E5%95%8F%E3%80%8D\"><\/span>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fcBPO\u306e\u300c\u3088\u304f\u3042\u308b\u8cea\u554f\u300d<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eBPO\u3068\u306f\u4f55\u3067\u3059\u304b\uff1f<\/h3>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eBPO\uff08Business Process Outsourcing\uff09\u3068\u306f\u3001\u96fb\u8a71\u30fb\u30e1\u30fc\u30eb\u30fb\u30c1\u30e3\u30c3\u30c8\u306a\u3069\u306e\u9867\u5ba2\u5bfe\u5fdc\u696d\u52d9\u3092\u3001\u5c02\u9580\u306e\u5916\u90e8\u4f01\u696d\u306b\u59d4\u8a17\u3059\u308b\u4ed5\u7d44\u307f\u3067\u3059\u3002<br>\u5358\u306a\u308b\u4eba\u624b\u4e0d\u8db3\u306e\u88dc\u586b\u3067\u306f\u306a\u304f\u3001<strong>\u696d\u52d9\u8a2d\u8a08\u3084\u6539\u5584\u63d0\u6848\u307e\u3067\u542b\u3081\u305f\u5305\u62ec\u7684\u306a\u652f\u63f4<\/strong>\u3092\u53d7\u3051\u3089\u308c\u308b\u306e\u304c\u7279\u5fb4\u3067\u3059\u3002\u81ea\u793e\u306e\u30ea\u30bd\u30fc\u30b9\u3092\u30b3\u30a2\u696d\u52d9\u306b\u96c6\u4e2d\u3055\u305b\u306a\u304c\u3089\u3001\u5bfe\u5fdc\u54c1\u8cea\u306e\u5411\u4e0a\u3084\u30b9\u30d4\u30fc\u30c7\u30a3\u30fc\u306a\u4f53\u5236\u69cb\u7bc9\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u3092BPO\u5316\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u306f\uff1f<\/h3>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u3092BPO\u5316\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u306b\u306f\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u70b9\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002<br><strong>\u5b89\u5b9a\u3057\u305f\u4eba\u6750\u78ba\u4fdd\u3001\u30b3\u30b9\u30c8\u306e\u6700\u9069\u5316\u3001\u696d\u52d9\u306e\u52b9\u7387\u5316\u3001\u54c1\u8cea\u5411\u4e0a\u3001\u305d\u3057\u3066BCP\uff08\u4e8b\u696d\u7d99\u7d9a\u8a08\u753b\uff09\u5bfe\u7b56\u306b\u3082\u3064\u306a\u304c\u308b\u70b9\u3067\u3059\u3002<\/strong>\u5c02\u9580\u4f01\u696d\u306b\u59d4\u8a17\u3059\u308b\u3053\u3068\u3067\u3001\u7e41\u5fd9\u671f\u306e\u4eba\u624b\u4e0d\u8db3\u306b\u3082\u67d4\u8edf\u306b\u5bfe\u5fdc\u3067\u304d\u3001\u904b\u55b6\u8ca0\u8377\u3092\u8efd\u6e1b\u3057\u306a\u304c\u3089\u3001\u5b89\u5b9a\u3057\u305f\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002<\/p>\n","protected":false},"featured_media":6415,"parent":0,"template":"","news_cat":[44,9,10,67,13,14],"news_genre":[],"writer":[15],"banner":[],"class_list":["post-2743","news","type-news","status-publish","has-post-thumbnail","hentry","news_cat-outsourcing","news_cat-recruit","news_cat-quality-improvement","news_cat-operational-efficiency-improvement","news_cat-productivity-improvement","news_cat-improving-customer-satisfaction","writer-hirai"],"acf":[],"_links":{"self":[{"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/news\/2743","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/news"}],"about":[{"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/types\/news"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/media\/6415"}],"wp:attachment":[{"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/media?parent=2743"}],"wp:term":[{"taxonomy":"news_cat","embeddable":true,"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/news_cat?post=2743"},{"taxonomy":"news_genre","embeddable":true,"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/news_genre?post=2743"},{"taxonomy":"writer","embeddable":true,"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/writer?post=2743"},{"taxonomy":"banner","embeddable":true,"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/banner?post=2743"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}