{"id":2992,"date":"2023-11-07T22:40:06","date_gmt":"2023-11-07T13:40:06","guid":{"rendered":"https:\/\/callcenternavi.jp\/connenavi\/?post_type=news&#038;p=2992"},"modified":"2025-02-14T14:44:04","modified_gmt":"2025-02-14T05:44:04","slug":"%e3%82%b3%e3%83%bc%e3%83%ab%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bckpi%e3%81%ab%e3%81%a4%e3%81%84%e3%81%a6%e8%a7%a3%e8%aa%ac%e2%94%82%e3%82%a2%e3%82%a6%e3%83%88%e3%83%90%e3%82%a6%e3%83%b3%e3%83%89","status":"publish","type":"news","link":"https:\/\/callcenternavi.jp\/connenavi\/note\/2992\/","title":{"rendered":"\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eKPI\uff5c\u4ee3\u8868\u7684\u306a\u9805\u76ee\u30fb\u8a2d\u5b9a\u3059\u308b\u91cd\u8981\u6027\u3092\u89e3\u8aac"},"content":{"rendered":"\n<p>\u672c\u7a3f\u306f\u3001\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308bKPI\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>KPI\u3068\u306f\u3069\u306e\u3088\u3046\u306a\u3082\u306e\u306a\u306e\u304b\uff1f\u306a\u305cKPI\u8a2d\u5b9a\u304c\u5fc5\u8981\u306a\u306e\u304b\u3068\u3044\u3063\u305f\u57fa\u672c\u7684\u306a\u6982\u5ff5\u3092\u306f\u3058\u3081\u3001\u4e00\u822c\u7684\u306b\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u8a2d\u5b9a\u3055\u308c\u3066\u3044\u308bKPI\u306e\u9805\u76ee\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u89e3\u8aac\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u308c\u304b\u3089\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u7acb\u3061\u4e0a\u3052\u3089\u308c\u308b\u3054\u62c5\u5f53\u8005\u69d8\u3084\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u57fa\u672c\u304c\u77e5\u308a\u305f\u3044\u3068\u3044\u3046\u65b9\u306e\u304a\u5f79\u306b\u7acb\u3066\u308c\u3070\u5e78\u3044\u3067\u3059\u3002 \u305d\u308c\u3067\u306f\u53c2\u308a\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<div class=\"cta_area\">  <p class=\"cta_ttl\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u8ab2\u984c\u306e\u89e3\u6c7a\u65b9\u6cd5\u304c\u5206\u304b\u3089\u306a\u3044\uff01\u30fb\u30fb\u30fb\u305d\u3093\u306a\u6642\u306f\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u306b\u3054\u76f8\u8ac7\u304f\u3060\u3055\u3044\u3002<\/p>  <p class=\"cta_text\">\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u4eba\u6750\u306e\u63a1\u7528\u304c\u306a\u304b\u306a\u304b\u3046\u307e\u304f\u3044\u304b\u306a\u3044\u300d\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5b9a\u7740\u7387\u3092\u3042\u3052\u305f\u3044\u300d\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u751f\u7523\u6027\u3092\u9ad8\u3081\u305f\u3044\u300d\u3068\u304a\u60a9\u307f\u306e\u304a\u5ba2\u69d8\u3001\u307e\u305a\u306f\u304a\u6c17\u8efd\u306b\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u306b\u3054\u76f8\u8ac7\u304f\u3060\u3055\u3044\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5c02\u9580\u7279\u5316\u30fb\u5b9f\u7e3e25\u5e74\u4ee5\u4e0a\u3001\u5b9f\u7e3e\u591a\u6570\u306e\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u304c\u3001\u304a\u5ba2\u69d8\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u8ab2\u984c\u306b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u305f\u3054\u63d0\u6848\u3092\u3055\u305b\u3066\u3044\u305f\u3060\u304d\u307e\u3059\u3002\u3054\u76f8\u8ac7\u30fb\u304a\u898b\u7a4d\u308a\u306f\u7121\u6599\u3067\u3059\uff01\u4e0b\u8a18\u3088\u308a\u5f0a\u793e\u306e\u8a73\u3057\u3044\u60c5\u5831\u3092\u3054\u78ba\u8a8d\u3044\u305f\u3060\u3051\u307e\u3059\u3002<\/p>\n  <p class=\"cta_btn\">\n    <a href=\"https:\/\/willof-work.co.jp\/corp\/service\/officework\/?utm_source=connenavi&#038;utm_medium=button&#038;utm_campaign=coservice&#038;utm_term=2992_1\" target=\"_blank\" rel=\"noopener\">\u30a6\u30a3\u30eb\u30aa\u30d6\u306e\u30b5\u30fc\u30d3\u30b9\u7d39\u4ecb\u306f\u3053\u3061\u3089<\/a>\n  <\/p>\n<\/div>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-transparent ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">TOPICS<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/2992\/#%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E3%82%A2%E3%82%A6%E3%83%88%E3%83%90%E3%82%A6%E3%83%B3%E3%83%89%E3%81%AB%E3%81%A4%E3%81%84%E3%81%A6\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u306b\u3064\u3044\u3066<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/2992\/#KPI%E3%81%A8%E3%81%AF\" >KPI\u3068\u306f<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/2992\/#KPI%E8%A8%AD%E5%AE%9A%E3%81%AE%E9%87%8D%E8%A6%81%E6%80%A7\" >KPI\u8a2d\u5b9a\u306e\u91cd\u8981\u6027<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/2992\/#%E3%82%A2%E3%82%A6%E3%83%88%E3%83%90%E3%82%A6%E3%83%B3%E3%83%89%E6%A5%AD%E5%8B%99%E3%81%AE%E4%BB%A3%E8%A1%A8%E7%9A%84%E3%81%AAKPI%E9%A0%85%E7%9B%AE\" >\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u696d\u52d9\u306e\u4ee3\u8868\u7684\u306aKPI\u9805\u76ee<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/2992\/#%E3%81%BE%E3%81%A8%E3%82%81\" >\u307e\u3068\u3081<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E3%82%A2%E3%82%A6%E3%83%88%E3%83%90%E3%82%A6%E3%83%B3%E3%83%89%E3%81%AB%E3%81%A4%E3%81%84%E3%81%A6\"><\/span><strong>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u306b\u3064\u3044\u3066<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3068\u4e00\u8a00\u3067\u3044\u3063\u3066\u3082\u3001\u696d\u52d9\u5185\u5bb9\u306f\u3055\u307e\u3056\u307e\u3042\u308a\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u306f\u3058\u3081\u3068\u3059\u308b\u53d7\u4fe1\u696d\u52d9\u3084\u3001\u4f01\u696d\u5074\u304b\u3089\u30a2\u30d7\u30ed\u30fc\u30c1\u3059\u308b\u767a\u4fe1\u696d\u52d9\u306a\u3069\u3067\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u696d\u52d9\u3068\u306f\u3001\u5148\u306b\u8ff0\u3079\u305f\u4f01\u696d\u304b\u3089\u30a2\u30d7\u30ed\u30fc\u30c1\u3059\u308b\u767a\u4fe1\u696d\u52d9\u306e\u3053\u3068\u3092\u3055\u3057\u307e\u3059\u3002<br> \u767a\u4fe1\u696d\u52d9\u306e\u4e2d\u3067\u3082\u3001\u55b6\u696d\u96fb\u8a71\u3084\u78ba\u8a8d\u30fb\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u8abf\u6574\u306e\u305f\u3081\u306e\u767a\u4fe1\u696d\u52d9\u3001\u5e02\u5834\u8abf\u67fb\u306a\u3069\u3001\u304f\u3064\u304b\u30ab\u30c6\u30b4\u30ea\u5206\u3051\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002\u8a73\u3057\u304f\u306f\u4e0b\u8a18\u8868\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<figure class=\"wp-block-table\">\n<table style=\"width: 100%; height: 228px;\">\n<tbody>\n<tr style=\"height: 23px;\">\n<td style=\"background-color: #31529c; height: 23px;\">\u00a0<\/td>\n<td style=\"background-color: #31529c; height: 23px;\"><span style=\"color: #ffffff;\"><strong>\u4e3b\u306a\u696d\u52d9\u5185\u5bb9<\/strong><\/span><\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"background-color: #d3dcf5; height: 23px;\"><strong>\u55b6\u696d\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9<\/strong><\/td>\n<td style=\"height: 23px;\">\u30c6\u30ec\u30a2\u30dd\u696d\u52d9\u3001\u9867\u5ba2\u306b\u5bfe\u3057\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u8cfc\u5165\u3092\u76ee\u7684\u3068\u3057\u305f\u67b6\u96fb\u696d\u52d9<\/td>\n<\/tr>\n<tr style=\"height: 70px;\">\n<td style=\"background-color: #d3dcf5; height: 70px;\"><strong>\u30a2\u30dd\u30a4\u30f3\u30c8\u30e1\u30f3\u30c8\u30fb\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u8abf\u6574<\/strong><\/td>\n<td style=\"height: 70px;\">\u3059\u3067\u306b\u5951\u7d04\u304c\u3068\u308c\u3066\u3044\u308b\u9867\u5ba2\u306b\u5bfe\u3057\u3066\u8a2a\u554f\u65e5\u3092\u8abf\u6574\u3057\u305f\u308a\u3001\u76f8\u8ac7\u306a\u3069\u306e\u30a2\u30dd\u30a4\u30f3\u30c8\u30e1\u30f3\u30c8\u3092\u53d6\u3063\u305f\u308a\u3059\u308b\u305f\u3081\u306e\u767a\u4fe1\u696d\u52d9\uff08\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u306a\u3069\u306e\u5de5\u4e8b\u65e5\u8abf\u6574\u306a\u3069\uff09<\/td>\n<\/tr>\n<tr style=\"height: 43px;\">\n<td style=\"background-color: #d3dcf5; height: 43px;\"><strong>\u5e02\u5834\u8abf\u67fb<\/strong><\/td>\n<td style=\"height: 43px;\">\u4f01\u696d\u30a4\u30e1\u30fc\u30b8\u3084\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u3059\u308b\u30a2\u30f3\u30b1\u30fc\u30c8\u8abf\u67fb\u3001\u306a\u3089\u3073\u306b\u7af6\u5408\u4ed6\u793e\u3084\u305d\u306e\u4ed6 \u5e02\u5834\u8abf\u67fb\u306e\u305f\u3081\u306e\u767a\u4fe1\u696d\u52d9<\/td>\n<\/tr>\n<tr style=\"height: 46px;\">\n<td style=\"background-color: #d3dcf5; height: 46px;\"><strong>\u30a2\u30f3\u30b1\u30fc\u30c8\u3068\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af<\/strong><\/td>\n<td style=\"height: 46px;\">\u5546\u54c1\u3092\u8cfc\u5165\u3057\u305f\u9867\u5ba2\u306b\u5bfe\u3057\u3066\u3001\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3001\u9867\u5ba2\u4f53\u9a13\u3001\u4f01\u696d\u3084\u62c5\u5f53\u8005\u306b\u5bfe\u3059\u308b\u6e80\u8db3\u5ea6\u8abf\u67fb\u306e\u305f\u3081\u306e\u767a\u4fe1\u696d\u52d9<\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"background-color: #d3dcf5; height: 23px;\"><strong>\u4ee3\u91d1\u56de\u53ce<\/strong><\/td>\n<td style=\"height: 23px;\">\u672a\u6255\u3044\u8acb\u6c42\u66f8\u3084\u8acb\u6c42\u66f8\u306e\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u306e\u305f\u3081\u306e\u767a\u4fe1\u696d\u52d9<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"KPI%E3%81%A8%E3%81%AF\"><\/span><strong>KPI\u3068\u306f<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>KPI\uff08Key Performance Indicator\uff09\u3068\u306f\u3001\u91cd\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\u306e\u3053\u3068\u3067\u3059\u3002<br>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u3092\u3059\u308b\u306b\u3042\u305f\u3063\u3066\u3001KGI\u3068\u3044\u3046\u3082\u306e\u3092\u8a2d\u5b9a\u3057\u307e\u3059\u3002\u4f01\u696d\u304c\u76ee\u6307\u3059\u3079\u304d\u76ee\u6a19\u306b\u5bfe\u3057\u3066\u5b9a\u91cf\u7684\u306b\u8a08\u6e2c\u3067\u304d\u308b\u76ee\u6a19\u8a2d\u5b9a\u306e\u3053\u3068\u3067\u3059\u3002 KPI\u306f\u3001\u305d\u306eKGI\u3092\u9054\u6210\u3059\u308b\u305f\u3081\u306e\u4e2d\u9593\u76ee\u6a19\u3092\u610f\u5473\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"KPI%E8%A8%AD%E5%AE%9A%E3%81%AE%E9%87%8D%E8%A6%81%E6%80%A7\"><\/span><strong>KPI\u8a2d\u5b9a\u306e\u91cd\u8981\u6027<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>KPI\u306e\u91cd\u8981\u6027\u306f\u3001\u7d44\u7e54\u304c\u6226\u7565\u7684\u76ee\u6a19\u306b\u5411\u3051\u3066\u9032\u6357\u3092\u5b9a\u91cf\u7684\u304b\u3064\u5b9a\u6027\u7684\u306b\u6e2c\u5b9a\u3057\u3001\u6539\u5584\u3059\u308b\u305f\u3081\u306b\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u4ee5\u4e0b\u306f\u305d\u306e\u4e3b\u306a\u7406\u7531\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u30fb<strong>\u76ee\u6a19\u9054\u6210\u306e\u53ef\u8996\u5316<\/strong><br>KPI\u306f\u7d44\u7e54\u306e\u4e3b\u8981\u306a\u76ee\u6a19\u3084\u76ee\u7684\u3092\u6570\u5024\u5316\u3057\u3001\u53ef\u8996\u5316\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u7d44\u7e54\u5168\u4f53\u3067\u5171\u6709\u3055\u308c\u305f\u76ee\u6a19\u306b\u5411\u3051\u305f\u9032\u6357\u304c\u660e\u78ba\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30fb<strong>\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306e\u8a55\u4fa1\u3068\u6bd4\u8f03<\/strong><br>KPI\u306f\u7d44\u7e54\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u5ba2\u89b3\u7684\u306b\u8a55\u4fa1\u3057\u3001\u7570\u306a\u308b\u671f\u9593\u3084\u90e8\u9580\u9593\u3067\u306e\u6bd4\u8f03\u304c\u53ef\u80fd\u3067\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u6210\u529f\u8981\u56e0\u3084\u8ab2\u984c\u304c\u6d6e\u304d\u5f6b\u308a\u306b\u3055\u308c\u3001\u6539\u5584\u306e\u65b9\u5411\u6027\u304c\u5c0e\u304d\u51fa\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u30fb\u610f\u601d\u6c7a\u5b9a\u306e\u88cf\u4ed8\u3051<\/strong><br>KPI\u306f\u30c7\u30fc\u30bf\u99c6\u52d5\u306e\u610f\u601d\u6c7a\u5b9a\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002\u5b9f\u969b\u306e\u6570\u5024\u306b\u57fa\u3065\u3044\u305f\u5206\u6790\u306f\u3001\u4e3b\u89b3\u7684\u306a\u8a55\u4fa1\u3084\u4eee\u8aac\u306b\u4ee3\u308f\u308a\u3001\u7d44\u7e54\u306e\u65b9\u91dd\u3084\u6226\u7565\u3092\u3088\u308a\u52b9\u679c\u7684\u306b\u5c0e\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30fb<strong>\u8cc7\u6e90\u306e\u6700\u9069\u5229\u7528<\/strong><br>KPI\u306f\u52b9\u679c\u7684\u306a\u8cc7\u6e90\u7ba1\u7406\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002\u9650\u3089\u308c\u305f\u4e88\u7b97\u3084\u6642\u9593\u3092\u6700\u9069\u306b\u6d3b\u7528\u3057\u3001\u7d44\u7e54\u304c\u6700\u3082\u91cd\u8981\u306a\u76ee\u6a19\u306b\u96c6\u4e2d\u3067\u304d\u308b\u3088\u3046\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30fb<strong>\u5f93\u696d\u54e1\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u3068\u95a2\u4e0e<\/strong><br>KPI\u306f\u76ee\u6a19\u9054\u6210\u306b\u5411\u3051\u305f\u5f93\u696d\u54e1\u306e\u8ca2\u732e\u3092\u660e\u78ba\u306b\u3057\u3001\u9054\u6210\u611f\u3084\u6210\u679c\u3092\u8a55\u4fa1\u3059\u308b\u624b\u6bb5\u3068\u306a\u308a\u307e\u3059\u3002\u3053\u308c\u306f\u5f93\u696d\u54e1\u306e\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u3068\u95a2\u4e0e\u3092\u5411\u4e0a\u3055\u305b\u308b\u8981\u7d20\u3068\u306a\u308a\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u7dcf\u3058\u3066\u3001KPI\u306f\u7d44\u7e54\u306b\u3068\u3063\u3066\u76ee\u6a19\u9054\u6210\u3078\u306e\u9053\u7b4b\u3092\u63d0\u4f9b\u3057\u3001\u52b9\u679c\u7684\u306a\u7ba1\u7406\u3068\u6226\u7565\u306e\u5b9f\u73fe\u306b\u8ca2\u732e\u3057\u3066\u304f\u308c\u308b\u91cd\u8981\u306a\u9805\u76ee\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%A2%E3%82%A6%E3%83%88%E3%83%90%E3%82%A6%E3%83%B3%E3%83%89%E6%A5%AD%E5%8B%99%E3%81%AE%E4%BB%A3%E8%A1%A8%E7%9A%84%E3%81%AAKPI%E9%A0%85%E7%9B%AE\"><\/span><strong>\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u696d\u52d9\u306e\u4ee3\u8868\u7684\u306aKPI\u9805\u76ee<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u305d\u308c\u3067\u306f\u3001\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u4ee3\u8868\u7684\u306aKPI\u9805\u76ee\u306b\u3064\u3044\u3066\u3054\u8aac\u660e\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u67b6\u96fb\u6570<\/h3>\n\n\n\n<p>\u67b6\u96fb\u6570\u3068\u306f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u304a\u5ba2\u69d8\u306b\u767a\u4fe1\u3057\u305f\u30b3\u30fc\u30eb\u7dcf\u6570\u3092\u6307\u3057\u307e\u3059\u3002\u3053\u308c\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30a2\u30af\u30c6\u30a3\u30d3\u30c6\u30a3\u3084\u904b\u7528\u306e\u898f\u6a21\u3092\u793a\u3059\u91cd\u8981\u306a\u6307\u6a19\u3067\u3059\u3002\u30b3\u30fc\u30eb\u6570\u3068\u3082\u547c\u3070\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30b3\u30f3\u30bf\u30af\u30c8\u7387<\/h3>\n\n\n\n<p>\u30b3\u30f3\u30bf\u30af\u30c8\u7387\u306f\u3001\u96fb\u8a71\u3092\u767a\u4fe1\u3057\u305f\u969b\u306b\u76f8\u624b\u3068\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u304c\u3068\u308c\u305f\u5272\u5408\u3092\u793a\u3057\u307e\u3059\u3002\u3053\u308c\u306f\u3001\u30a2\u30a6\u30c8\u30ea\u30fc\u30c1\u6d3b\u52d5\u306e\u6709\u52b9\u6027\u3092\u6e2c\u308b\u6307\u6a19\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30a2\u30dd\u30a4\u30f3\u30c8\u4ef6\u6570<\/h3>\n\n\n\n<p>\u30a2\u30dd\u30a4\u30f3\u30c8\u4ef6\u6570\u306f\u3001\u67b6\u96fb\u3057\u305f\u7d50\u679c \u5546\u8ac7\u306a\u3069\u306e\u30a2\u30dd\u30a4\u30f3\u30c8\u30e1\u30f3\u30c8\u3092\u8a2d\u5b9a\u3067\u304d\u305f\u6570\u3092\u6307\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u627f\u8afe\u7387\u30fb\u6210\u7d04\u7387<\/h3>\n\n\n\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u67b6\u96fb\u3057\u305f\u4ef6\u6570\u306e\u5185\u3001\u627f\u8afe\u3057\u3066\u3082\u3089\u3048\u305f\u308a\u88fd\u54c1\u8cfc\u5165\u3084\u30b5\u30fc\u30d3\u30b9\u5229\u7528\u306e\u5951\u7d04\u306b\u3064\u306a\u304c\u3063\u305f\u308a\u3057\u305f\u5272\u5408\u306e\u3053\u3068\u3092\u6307\u3057\u307e\u3059\u3002\u3053\u306eKPI\u306f\u3001\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u6d3b\u52d5\u306e\u6210\u679c\u3092\u5b9a\u91cf\u7684\u306b\u6e2c\u308b\u4e0a\u3067\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u5e73\u5747\u67b6\u96fb\u5358\u4fa1\uff08CPC\uff09<\/h3>\n\n\n\n<p>\u5e73\u5747\u67b6\u96fb\u5358\u4fa1\uff08Cost Per Contact\uff09\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u3092\u5f97\u308b\u305f\u3081\u306b\u304b\u304b\u308b\u5e73\u5747\u30b3\u30b9\u30c8\u3092\u6307\u3057\u307e\u3059\u3002\u3053\u308c\u306f\u3001\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u306b\u304a\u3044\u3066\u30ea\u30bd\u30fc\u30b9\u306e\u30b3\u30b9\u30c8\u52b9\u7387\u6027\u3092\u8a55\u4fa1\u3059\u308b\u969b\u306b\u7528\u3044\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u7a3c\u50cd\u7387<\/h3>\n\n\n\n<p>\u7a3c\u50cd\u7387\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u5b9f\u969b\u306b\u696d\u52d9\u306b\u5f93\u4e8b\u3057\u3066\u3044\u308b\u6642\u9593\u306e\u5272\u5408\u3092\u793a\u3057\u307e\u3059\u3002\u7a3c\u50cd\u7387\u304c\u9ad8\u3051\u308c\u3070\u9ad8\u3044\u307b\u3069\u30ea\u30bd\u30fc\u30b9\u306e\u6700\u9069\u5229\u7528\u3092\u793a\u3057\u3066\u304a\u308a\u3001\u30b3\u30b9\u30c8\u524a\u6e1b\u3068\u751f\u7523\u6027\u5411\u4e0a\u306b\u5bc4\u4e0e\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u5e73\u5747\u51e6\u7406\u6642\u9593\uff08AHT\uff09<\/h3>\n\n\n\n<p>\u5e73\u5747\u51e6\u7406\u6642\u9593\uff08Average Handling Time\uff09\u306f\u3001\u901a\u8a71\u958b\u59cb\u304b\u3089\u901a\u8a71\u7d42\u4e86\u307e\u3067\u306b\u304b\u304b\u3063\u305f\u6642\u9593\u306e\u3053\u3068\u3092\u6307\u3057\u307e\u3059\u3002\u6642\u9593\u304c\u77ed\u3051\u308c\u3070\u77ed\u3044\u307b\u3069\u67b6\u96fb\u4ef6\u6570\u3092\u5897\u3084\u3059\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3001\u6210\u7d04\u306b\u3064\u306a\u304c\u308b\u53ef\u80fd\u6027\u306f\u9ad8\u307e\u308a\u307e\u3059\u304c\u3001\u77ed\u304f\u3057\u3088\u3046\u3068\u3059\u308b\u3042\u307e\u308a\u9867\u5ba2\u3078\u306e\u5fdc\u5bfe\u54c1\u8cea\u304c\u843d\u3061\u306a\u3044\u3088\u3046\u306b\u7559\u610f\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u5e73\u5747\u901a\u8a71\u6642\u9593\uff08ATT\uff09<\/h3>\n\n\n\n<p>\u5e73\u5747\u901a\u8a71\u6642\u9593\uff08Average Talk Time\uff09\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u5b9f\u969b\u306b\u9867\u5ba2\u3068\u901a\u8a71\u3057\u3066\u3044\u308b\u5e73\u5747\u6642\u9593\u3092\u6307\u3057\u307e\u3059\u3002\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u52b9\u679c\u3084\u52b9\u7387\u6027\u3092\u6e2c\u5b9a\u3057\u3001\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3084\u30d7\u30ed\u30bb\u30b9\u306e\u6700\u9069\u5316\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30df\u30b9\u7387<\/h3>\n\n\n\n<p>\u30df\u30b9\u7387\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u767a\u751f\u3057\u305f\u30a8\u30e9\u30fc\u3084\u4e0d\u6b63\u78ba\u306a\u60c5\u5831\u63d0\u4f9b\u306e\u5272\u5408\u3092\u793a\u3057\u307e\u3059\u3002\u4f4e\u3044\u30df\u30b9\u7387\u306f\u3001\u4fe1\u983c\u6027\u306e\u9ad8\u3044\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u3092\u793a\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\u306b\u5bc4\u4e0e\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u9069\u5207\u306b\u904b\u55b6\u3059\u308b\u305f\u3081\u306b\u3001\u300c\u9867\u5ba2\u6e80\u8db3\u5ea6\u300d\u3068\u300c\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u300d\u306b\u95a2\u3059\u308bKPI\u3082\u3042\u308a\u307e\u3059\u3002<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/241\/#%E9%A1%A7%E5%AE%A2%E6%BA%80%E8%B6%B3%E5%BA%A6%E3%81%AB%E9%96%A2%E3%81%99%E3%82%8BKPI\" target=\"_blank\" rel=\"noopener\" title=\"\"> \u8a73\u3057\u304f\u306f\u3053\u3061\u3089\u306e\u89e3\u8aac\u8a18\u4e8b\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%81%BE%E3%81%A8%E3%82%81\"><\/span><strong>\u307e\u3068\u3081<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u4e00\u822c\u7684\u306aKPI\u9805\u76ee\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3044\u305f\u3002<\/p>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304c\u76ee\u6307\u3059\u3079\u304d\u76ee\u6a19\u9054\u6210\u306e\u305f\u3081\u306b\u306f\u3001\u30d7\u30ed\u30bb\u30b9\u3092\u3057\u3063\u304b\u308a\u3068\u3084\u308a\u304d\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u4e2d\u9593\u76ee\u6a19\u3092\u5b9a\u91cf\u7684\u306b\u3057\u3063\u304b\u308a\u3068\u8a2d\u5b9a\u3057\u3001\u3057\u3063\u304b\u308a\u3068\u305d\u306e\u30d7\u30ed\u30bb\u30b9\u76ee\u6a19\u3092\u9054\u6210\u3067\u304d\u3066\u3044\u308b\u304b\u8a08\u6e2c\u3057\u3066\u3044\u304f\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002 PDCA\u30b5\u30a4\u30af\u30eb\u3092\u9069\u5207\u306b\u56de\u3057\u306a\u304c\u3089\u3001\u7406\u60f3\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u3092\u76ee\u6307\u3057\u3066\u53d6\u308a\u7d44\u3093\u3067\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<div class=\"cta_area\">  <p class=\"cta_ttl\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u8ab2\u984c\u306e\u89e3\u6c7a\u65b9\u6cd5\u304c\u5206\u304b\u3089\u306a\u3044\uff01\u30fb\u30fb\u30fb\u305d\u3093\u306a\u6642\u306f\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u306b\u3054\u76f8\u8ac7\u304f\u3060\u3055\u3044\u3002<\/p>  <p class=\"cta_text\">\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u4eba\u6750\u306e\u63a1\u7528\u304c\u306a\u304b\u306a\u304b\u3046\u307e\u304f\u3044\u304b\u306a\u3044\u300d\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5b9a\u7740\u7387\u3092\u3042\u3052\u305f\u3044\u300d\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u751f\u7523\u6027\u3092\u9ad8\u3081\u305f\u3044\u300d\u3068\u304a\u60a9\u307f\u306e\u304a\u5ba2\u69d8\u3001\u307e\u305a\u306f\u304a\u6c17\u8efd\u306b\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u306b\u3054\u76f8\u8ac7\u304f\u3060\u3055\u3044\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5c02\u9580\u7279\u5316\u30fb\u5b9f\u7e3e25\u5e74\u4ee5\u4e0a\u3001\u5b9f\u7e3e\u591a\u6570\u306e\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u304c\u3001\u304a\u5ba2\u69d8\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u8ab2\u984c\u306b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u305f\u3054\u63d0\u6848\u3092\u3055\u305b\u3066\u3044\u305f\u3060\u304d\u307e\u3059\u3002\u3054\u76f8\u8ac7\u30fb\u304a\u898b\u7a4d\u308a\u306f\u7121\u6599\uff01\u4e0b\u8a18\u30dc\u30bf\u30f3\u3088\u308a\u304a\u6c17\u8efd\u306b\u3054\u76f8\u8ac7\u304f\u3060\u3055\u3044\u3002<\/p>\n 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