{"id":3003,"date":"2023-11-08T11:38:15","date_gmt":"2023-11-08T02:38:15","guid":{"rendered":"https:\/\/callcenternavi.jp\/connenavi\/?post_type=news&#038;p=3003"},"modified":"2025-02-14T14:28:22","modified_gmt":"2025-02-14T05:28:22","slug":"%e3%82%b3%e3%83%bc%e3%83%ab%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bckgi%e3%81%a8%e3%81%af%e2%94%82%e7%90%86%e6%83%b3%e3%81%ae%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc%e9%81%8b%e5%96%b6%e3%81%ab%e6%ac%a0","status":"publish","type":"news","link":"https:\/\/callcenternavi.jp\/connenavi\/note\/3003\/","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eKGI\u3068\u306f\u2502KPI\u3068\u306e\u9055\u3044\u30fb\u8a2d\u5b9a\u624b\u9806\u3068\u30dd\u30a4\u30f3\u30c8\u3092\u89e3\u8aac"},"content":{"rendered":"\n<p>\u65b0\u3057\u304f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u69cb\u7bc9\u3059\u308b\u4e0a\u3067\u5186\u6ed1\u306a\u904b\u55b6\u3092\u76ee\u6307\u3059\u305f\u3081\u306b\u306f\u3001KGI\uff08Key Goal Indicator\uff09\u306e\u8a2d\u5b9a\u304c\u5fc5\u8981\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u3067\u306f\u306a\u305cKGI\u306e\u8a2d\u5b9a\u304c\u5fc5\u8981\u306a\u306e\u3067\u3057\u3087\u3046\u304b\uff1f\u3088\u304f\u8033\u306b\u3059\u308bKPI\u3068\u306e\u9055\u3044\u306f\uff1f <\/p>\n\n\n\n<p>\u672c\u7a3f\u3067\u306f\u3001KGI\u306e\u57fa\u672c\u6982\u5ff5\u304b\u3089\u59cb\u3081\u3001\u306a\u305c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3044\u3066KGI\u8a2d\u5b9a\u304c\u91cd\u8981\u3067\u3042\u308b\u304b\u3092\u63a2\u308a\u307e\u3059\u3002\u7406\u60f3\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u3092\u3059\u308b\u4e0a\u3067\u306e\u5fc5\u8981\u4e8b\u9805\u306b\u3064\u3044\u3066\u5206\u304b\u308a\u3084\u3059\u304f\u89e3\u8aac\u3057\u307e\u3059\u306e\u3067\u3001\u305c\u3072\u6700\u5f8c\u307e\u3067\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<div class=\"cta_area\">  <p class=\"cta_ttl\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u55b6\u8ab2\u984c\u3092\u304a\u6301\u3061\u306e\u3054\u62c5\u5f53\u8005\u69d8\u3078<\/p>  <p class=\"cta_text\">\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u4eba\u6750\u306e\u63a1\u7528\u304c\u306a\u304b\u306a\u304b\u3046\u307e\u304f\u3044\u304b\u306a\u3044\u300d\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5b9a\u7740\u7387\u3092\u3042\u3052\u305f\u3044\u300d\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u751f\u7523\u6027\u3092\u9ad8\u3081\u305f\u3044\u300d\u3068\u304a\u60a9\u307f\u306e\u304a\u5ba2\u69d8\u3001\u307e\u305a\u306f\u304a\u6c17\u8efd\u306b\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u306b\u3054\u76f8\u8ac7\u304f\u3060\u3055\u3044\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5c02\u9580\u7279\u5316\u30fb\u5b9f\u7e3e25\u5e74\u4ee5\u4e0a\u3001\u5b9f\u7e3e\u591a\u6570\u306e\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u304c\u3001\u304a\u5ba2\u69d8\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u8ab2\u984c\u306b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u305f\u3054\u63d0\u6848\u3092\u3055\u305b\u3066\u3044\u305f\u3060\u304d\u307e\u3059\u3002\u3054\u76f8\u8ac7\u30fb\u304a\u898b\u7a4d\u308a\u306f\u7121\u6599\uff01\u4e0b\u8a18\u3088\u308a\u5f0a\u793e\u306e\u8a73\u3057\u3044\u60c5\u5831\u3092\u3054\u78ba\u8a8d\u3044\u305f\u3060\u3051\u307e\u3059\u3002<\/p>\n  <p class=\"cta_btn\">\n    <a href=\"https:\/\/willof-work.co.jp\/corp\/service\/officework\/?utm_source=connenavi&#038;utm_medium=button&#038;utm_campaign=coservice&#038;utm_term=3003_1\" target=\"_blank\" rel=\"noopener\">\u30a6\u30a3\u30eb\u30aa\u30d6\u306e\u30b5\u30fc\u30d3\u30b9\u7d39\u4ecb\u306f\u3053\u3061\u3089<\/a>\n  <\/p>\n<\/div>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-transparent ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">TOPICS<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/3003\/#KGI%EF%BC%88Key_Goal_Indicator%EF%BC%89%E3%81%A8%E3%81%AF%EF%BC%9F\" >KGI\uff08Key Goal Indicator\uff09\u3068\u306f\uff1f<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/3003\/#%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E3%81%AB%E3%81%8A%E3%81%91%E3%82%8BKGI%E3%81%AE%E9%87%8D%E8%A6%81%E6%80%A7\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308bKGI\u306e\u91cd\u8981\u6027<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/3003\/#KGI%E3%81%A8KPI%EF%BC%88Key_Performance_Indicator%EF%BC%89%E3%81%AE%E9%81%95%E3%81%84\" >KGI\u3068KPI\uff08Key Performance Indicator\uff09\u306e\u9055\u3044<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/3003\/#KGI%E3%81%AE%E8%A8%AD%E5%AE%9A%E6%89%8B%E9%A0%86%E3%81%A8%E3%83%9D%E3%82%A4%E3%83%B3%E3%83%88\" >KGI\u306e\u8a2d\u5b9a\u624b\u9806\u3068\u30dd\u30a4\u30f3\u30c8<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/3003\/#PDCA%E3%82%B5%E3%82%A4%E3%82%AF%E3%83%AB%E3%81%A8KGI%E3%81%AE%E9%80%A3%E6%90%BA\" >PDCA\u30b5\u30a4\u30af\u30eb\u3068KGI\u306e\u9023\u643a<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/3003\/#%E3%81%BE%E3%81%A8%E3%82%81\" >\u307e\u3068\u3081<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"KGI%EF%BC%88Key_Goal_Indicator%EF%BC%89%E3%81%A8%E3%81%AF%EF%BC%9F\"><\/span>KGI\uff08Key Goal Indicator\uff09\u3068\u306f\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>KGI\uff08Key Goal Indicator\uff09\u3068\u306f\u3001\u91cd\u8981\u76ee\u6a19\u9054\u6210\u6307\u6a19\u306e\u3053\u3068\u3067\u3059\u3002\u4f01\u696d\u304c\u30d3\u30b8\u30cd\u30b9\u3092\u3059\u308b\u4e0a\u3067\u76ee\u6307\u3059\u3079\u304d\u6700\u7d42\u76ee\u6a19\uff08GOAL\uff09\u3092\u5b9a\u91cf\u7684\u306b\u5b9a\u3081\u305f\u3082\u306e\u3068\u306a\u308a\u307e\u3059\u3002 \u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308bKGI\u8a2d\u5b9a\u3068\u3057\u3066\u4ee3\u8868\u7684\u306a\u3082\u306e\u3068\u3057\u3066\u300c\u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a\u300d\u300c\u58f2\u4e0a\u5411\u4e0a\u300d\u300c\u65b0\u898f\u9867\u5ba2\u306e\u7372\u5f97\u300d\u306a\u3069\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E3%81%AB%E3%81%8A%E3%81%91%E3%82%8BKGI%E3%81%AE%E9%87%8D%E8%A6%81%E6%80%A7\"><\/span>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308bKGI\u306e\u91cd\u8981\u6027<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u4f01\u696d\u3068\u9867\u5ba2\u3068\u306e\u63a5\u70b9\u306e\u5834\u3067\u3042\u308a\u3001\u4f01\u696d\u5168\u4f53\u306e\u8a55\u4fa1\u306b\u5927\u304d\u304f\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u91cd\u8981\u306a\u5f79\u5272\u3092\u62c5\u3063\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304c\u3001\u904b\u55b6\u76ee\u7684\u3084\u76ee\u6307\u3059\u3079\u304d\u30b4\u30fc\u30eb\u8a2d\u5b9a\u3092\u66d6\u6627\u306b\u3057\u3066\u3057\u307e\u3046\u3068\u3001\u793e\u54e1\u3084\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u65b9\u5411\u6027\u3092\u898b\u5931\u3063\u3066\u3057\u307e\u3044\u307e\u3059\u3002 KGI\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u306f\u3001\u3044\u3064\u307e\u3067\u306b\u3069\u306e\u3088\u3046\u306b\u306a\u308b\u306e\u304b\u3068\u3044\u3046\u660e\u78ba\u306a\u76ee\u6a19\u306b\u5411\u304b\u3063\u3066\u793e\u54e1\u5168\u54e1\u304c\u540c\u3058\u65b9\u5411\u3092\u898b\u3066\u53d6\u308a\u7d44\u3080\u3053\u3068\u304c\u3067\u304d\u3001\u4f01\u696d\u306e\u6210\u9577\u3092\u4fc3\u9032\u3055\u305b\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308b\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"KGI%E3%81%A8KPI%EF%BC%88Key_Performance_Indicator%EF%BC%89%E3%81%AE%E9%81%95%E3%81%84\"><\/span>KGI\u3068KPI\uff08Key Performance Indicator\uff09\u306e\u9055\u3044<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>KGI\u3068\u4f3c\u305f\u8a00\u8449\u3067\u3001KPI\uff08Key Performance Indicator\uff09\u3068\u3044\u3046\u3082\u306e\u304c\u3042\u308a\u307e\u3059\u3002\u305d\u308c\u305e\u308c\u306e\u610f\u5473\u3092\u307e\u305a\u306f\u78ba\u8a8d\u3057\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">KGI\u3068\u306f<\/h3>\n\n\n\n<p>\u5148\u306b\u8ff0\u3079\u305f\u901a\u308a\u3001KGI \u306f\u91cd\u8981\u76ee\u6a19\u9054\u6210\u6307\u6a19\u306e\u3053\u3068\u3067\u3001\u7d44\u7e54\u5168\u4f53\u304c\u9054\u6210\u3059\u3079\u304d\u4e3b\u8981\u306a\u76ee\u6a19\u306b\u7126\u70b9\u3092\u5f53\u3066\u305f\u5b9a\u91cf\u76ee\u6a19\u3067\u3059\u3002\u7d44\u7e54\u304c\u3081\u3056\u3059\u3079\u304dGOAL\u3092\u5b9a\u3081\u305f\u3082\u306e\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">KPI\u3068\u306f<\/h3>\n\n\n\n<p>\u4e00\u65b9\u3001KPI\u306f\u3001\u91cd\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\u306e\u3053\u3068\u3067\u3001KGI\u3092\u9054\u6210\u3059\u308b\u305f\u3081\u306e\u4e2d\u9593\u76ee\u6a19\u306e\u3053\u3068\u3067\u3059\u3002KGI\u304c\u9054\u6210\u3067\u304d\u308b\u3088\u3046\u3001\u30d7\u30ed\u30bb\u30b9\u304c\u9069\u5207\u306b\u884c\u308f\u308c\u3066\u3044\u308b\u304b\u5b9a\u91cf\u7684\u306b\u8a08\u6e2c\u3059\u308b\u6307\u6a19\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">KSF\uff08Key Success Factor\uff09\u3068\u306f<\/h3>\n\n\n\n<p>KSF\u3068\u306f\u91cd\u8981\u6210\u529f\u8981\u56e0\u306e\u3053\u3068\u3067\u3001KGI\u3092\u9054\u6210\u3059\u308b\u305f\u3081\u306e\u5fc5\u8981\u306a\u8981\u7d20\u306e\u3053\u3068\u3092\u6307\u3057\u307e\u3059\u3002KGI\u3068KPI\u306f\u5b9a\u91cf\u7684\u306b\u8a55\u4fa1\u3055\u308c\u308b\u3082\u306e\u3067\u3059\u304c\u3001KFS\u306f\u5b9a\u6027\u7684\u306b\u8a55\u4fa1\u3055\u308c\u307e\u3059\u3002\u4f8b\u3048\u3070\u300c\u6765\u5e74\u5ea6\u306e\u65b0\u5352\u5165\u793e\u6570\u309210\u540d\u304b\u308920\u540d\u306b\u5897\u54e1\u3059\u308b\u300d\u3068\u3044\u3046KGI\u8a2d\u5b9a\u306e\u5834\u5408\u3001KSF\u306f\u300c\u63a1\u7528\u30c1\u30e3\u30cd\u30eb\u3092\u5897\u8a2d\u3059\u308b\u300d\u300c\u30ea\u30ec\u30fc\u30b7\u30e7\u30f3\u30b9\u30d4\u30fc\u30c9\u3092UP\u3059\u308b\u300d\u3068\u3044\u3063\u305f\u5177\u5408\u306b\u8a2d\u5b9a\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1280\" height=\"720\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/11\/3003_1.png\" alt=\"\" class=\"wp-image-6836\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/11\/3003_1.png 1280w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/11\/3003_1-300x169.png 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/11\/3003_1-1024x576.png 1024w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/11\/3003_1-768x432.png 768w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/figure>\n\n\n\n<p>\u3053\u3053\u3067\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308bKGI\u8a2d\u5b9a\u306e\u4f8b\u3068\u3001\u305d\u308c\u3092\u9054\u6210\u3059\u308b\u305f\u3081\u306eKPI\u8a2d\u5b9a\u306b\u3064\u3044\u3066\u307f\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>KGI\u8a2d\u5b9a\u304c\u3001<strong>\u300c\u5229\u76ca\u3092\u524d\u5e74\u6bd4120%\u306b\u3059\u308b\u300d<\/strong>\u306e\u5834\u5408\u3001\u4e0b\u8a18\u306e\u3088\u3046\u306aKPI\u304c\u8a2d\u5b9a\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>KPI:<br>\u30fb\u3007\u3007\u5546\u54c1\u306e\u58f2\u4e0a\u984d\u3092\u524d\u5e74\u6bd4\u3007%\u306b\u3059\u308b<br>\u30fb\u89e3\u7d04\u7387\u3092\u3007%\u6e1b\u5c11\u3055\u305b\u308b<br>\u30fb\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u306b\u304b\u304b\u308b\u30b3\u30b9\u30c8\u3092\u3007\uff05\u524a\u6e1b\u3059\u308b \u7b49<\/p>\n\n\n\n<p>\u4f8b\u3067\u304a\u898b\u305b\u3057\u305f\u3068\u304a\u308a\u3001KGI\u306e\u76ee\u6a19\u8a2d\u5b9a\u3082KPI\u306e\u8a2d\u5b9a\u3082<span style=\"text-decoration: underline;\">\u6570\u5024\u3067\u660e\u78ba\u306b\u8a08\u6e2c\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b<\/span>\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"KGI%E3%81%AE%E8%A8%AD%E5%AE%9A%E6%89%8B%E9%A0%86%E3%81%A8%E3%83%9D%E3%82%A4%E3%83%B3%E3%83%88\"><\/span>KGI\u306e\u8a2d\u5b9a\u624b\u9806\u3068\u30dd\u30a4\u30f3\u30c8<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>KGI\u3092\u8a2d\u5b9a\u3059\u308b\u306b\u306f\u4ee5\u4e0b\u306e\u624b\u9806\u3068\u30dd\u30a4\u30f3\u30c8\u304c\u5f79\u7acb\u3061\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30afSMART\u3092\u7528\u3044\u3066\u8a2d\u5b9a\u3059\u308b<\/h3>\n\n\n\n<p>SMART\u3068\u306f\u3001\u5177\u4f53\u7684\uff08Specific\uff09\u3001\u6e2c\u5b9a\u53ef\u80fd\uff08Measurable\uff09\u3001\u9054\u6210\u53ef\u80fd\uff08Achievable\uff09\u3001\u95a2\u9023\u6027\uff08Relevant\uff09\u3001\u671f\u65e5\uff08Time-bound\uff09\u306e\u982d\u6587\u5b57\u3092\u8868\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u5177\u4f53\u7684 (Specific)<\/strong><\/p>\n\n\n\n<p>KGI\u306f\u5148\u306b\u8ff0\u3079\u305f\u3068\u304a\u308a\u3001\u5b9a\u91cf\u7684\u306a\u76ee\u6a19\u3092\u8a2d\u5b9a\u3057\u307e\u3057\u3087\u3046\u3002\u793e\u54e1\u304c\u540c\u3058\u76ee\u6a19\u306b\u5411\u304b\u3063\u3066\u53d6\u308a\u7d44\u3080\u305f\u3081\u306b\u3082\u3001\u660e\u78ba\u306b\u306a\u3063\u3066\u3044\u306a\u3051\u308c\u3070\u3044\u3051\u307e\u305b\u3093\u3002\u307e\u305f\u3001\u5b9a\u671f\u7684\u306b\u6e2c\u5b9a\u304c\u3067\u304d\u76ee\u6a19\u306b\u5bfe\u3057\u3066\u9032\u6357\u304c\u3069\u308c\u3050\u3089\u3044\u306a\u306e\u304b\u660e\u78ba\u306b\u3057\u306a\u3051\u308c\u3070\u3044\u3051\u307e\u305b\u3093\u3002\u3044\u3064\u307e\u3067\u306b\u3069\u306e\u3088\u3046\u306b\u306a\u3063\u3066\u3044\u308b\u306e\u304b\u3001\u6570\u5024\u3067\u6e2c\u308c\u308b\u3088\u3046\u306b\u8a2d\u5b9a\u3092\u884c\u3044\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p><strong>\u6e2c\u5b9a\u53ef\u80fd (Measurable)<\/strong><\/p>\n\n\n\n<p>KGI\u306f\u6570\u5024\u3084\u6307\u6a19\u3067\u6e2c\u5b9a\u53ef\u80fd\u3067\u3042\u308b\u3079\u304d\u3067\u3059\u3002\u6570\u5024\u3067\u9032\u6357\u3092\u6e2c\u5b9a\u3067\u304d\u308b\u3053\u3068\u306f\u3001\u76ee\u6a19\u9054\u6210\u306e\u9032\u6357\u3092\u5b9a\u91cf\u7684\u306b\u8a55\u4fa1\u3067\u304d\u308b\u3068\u3044\u3046\u70b9\u3067\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<p><strong>\u9054\u6210\u53ef\u80fd (Achievable)<\/strong><\/p>\n\n\n\n<p>KGI\u306f\u73fe\u5b9f\u7684\u304b\u3064\u9054\u6210\u53ef\u80fd\u306a\u76ee\u6a19\u3092\u8a2d\u5b9a\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u8a2d\u5b9a\u3057\u305f\u76ee\u6a19\u304c\u3001\u3042\u307e\u308a\u306b\u3082\u73fe\u5b9f\u7684\u3067\u306a\u3044\u5834\u5408\u3001\u793e\u54e1\u306e\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u4f4e\u4e0b\u3092\u5f15\u304d\u8d77\u3053\u3057\u3066\u3057\u307e\u3063\u305f\u308a\u3001\u632b\u6298\u611f\u304c\u751f\u3058\u3066\u3057\u307e\u3063\u305f\u308a\u3059\u308b\u6050\u308c\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u95a2\u9023\u6027 (Relevant)<\/strong><\/p>\n\n\n\n<p>KGI\u306f\u30d3\u30b8\u30cd\u30b9\u306e\u6226\u7565\u3084\u30d3\u30b8\u30e7\u30f3\u3068\u76f4\u7d50\u3057\u3066\u3044\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002KGI\u304c\u7d44\u7e54\u306e\u5927\u5c40\u7684\u306a\u76ee\u6a19\u306b\u95a2\u9023\u3057\u3066\u3044\u308c\u3070\u3001\u305d\u308c\u304c\u7d44\u7e54\u5168\u4f53\u306e\u9032\u6357\u306b\u5bc4\u4e0e\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u671f\u65e5 (Time-bound)<\/strong><\/p>\n\n\n\n<p>KGI\u306b\u306f\u9054\u6210\u671f\u9650\u304c\u8a2d\u5b9a\u3055\u308c\u308b\u3079\u304d\u3067\u3059\u3002\u660e\u78ba\u306a\u671f\u9650\u304c\u3042\u308b\u3053\u3068\u3067\u3001\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306e\u9032\u6357\u304c\u5b9a\u671f\u7684\u306b\u8a55\u4fa1\u3055\u308c\u3001\u6226\u7565\u304c\u6642\u9593\u901a\u308a\u306b\u5b9f\u884c\u3055\u308c\u307e\u3059\u3002 SMART\u306e\u539f\u5247\u3092\u9069\u7528\u3059\u308b\u3053\u3068\u3067\u3001KGI\u304c\u5177\u4f53\u7684\u3067\u5b9f\u73fe\u53ef\u80fd\u306a\u76ee\u6a19\u3068\u306a\u308a\u3001\u52b9\u679c\u7684\u306a\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3084\u6539\u5584\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">KPI\u306e\u8a2d\u5b9a<\/h3>\n\n\n\n<p>KGI\u306e\u8a2d\u5b9a\u304c\u3067\u304d\u305f\u3089\u3001\u76ee\u6a19\u9054\u6210\u3059\u308b\u305f\u3081\u306e\u4e2d\u9593\u76ee\u6a19\u3001KPI\u3092\u8a2d\u5b9a\u3057\u307e\u3059\u3002 KGI\u3092\u9054\u6210\u3059\u308b\u305f\u3081\u306b\u7684\u78ba\u306a\u76ee\u6a19\u8a2d\u5b9a\u3067\u3042\u308b\u304b\u3001\u307e\u305fKPI\u306b\u3064\u3044\u3066\u3082\u5b9a\u91cf\u7684\u306b\u8a08\u6e2c\u3067\u304d\u308b\u3088\u3046\u6570\u5024\u3067\u5177\u4f53\u7684\u306b\u8a2d\u5b9a\u3092\u884c\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"PDCA%E3%82%B5%E3%82%A4%E3%82%AF%E3%83%AB%E3%81%A8KGI%E3%81%AE%E9%80%A3%E6%90%BA\"><\/span>PDCA\u30b5\u30a4\u30af\u30eb\u3068KGI\u306e\u9023\u643a<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>PDCA\uff08Plan-Do-Check-Act\uff09\u30b5\u30a4\u30af\u30eb\u306f\u3001KGI\u306e\u9023\u7d9a\u7684\u306a\u6539\u5584\u306b\u6709\u7528\u306a\u624b\u6cd5\u3067\u3059\u3002\u4ee5\u4e0b\u306fPDCA\u30b5\u30a4\u30af\u30eb\u3068KGI\u306e\u9023\u643a\u306b\u95a2\u3059\u308b\u30dd\u30a4\u30f3\u30c8\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u8a08\u753b (Plan)<\/strong><\/p>\n\n\n\n<p>KGI\u306e\u76ee\u6a19\u3092\u660e\u78ba\u306b\u8a2d\u5b9a\u3057\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306e\u6539\u5584\u8a08\u753b\u3092\u7b56\u5b9a\u3057\u307e\u3059\u3002\u3069\u306eKGI\u306b\u7126\u70b9\u3092\u5f53\u3066\u3001\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u3084\u52b9\u7387\u6027\u5411\u4e0a\u306e\u305f\u3081\u306e\u5177\u4f53\u7684\u306a\u8a08\u753b\u3092\u7df4\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u5b9f\u884c (Do)<\/strong><\/p>\n\n\n\n<p>\u8a08\u753b\u306b\u57fa\u3065\u3044\u3066\u3001\u5177\u4f53\u7684\u306a\u6539\u5584\u6d3b\u52d5\u3092\u5b9f\u884c\u3057\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u65b0\u3057\u3044\u30d7\u30ed\u30bb\u30b9\u306e\u5c0e\u5165\u3084\u5f93\u696d\u54e1\u306e\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u30d7\u30ed\u30b0\u30e9\u30e0\u3001\u30b7\u30b9\u30c6\u30e0\u306e\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u306a\u3069\u3001KGI\u9054\u6210\u306b\u5411\u3051\u305f\u5177\u4f53\u7684\u306a\u884c\u52d5\u3092\u5b9f\u65bd\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u8a55\u4fa1 (Check)<\/strong><\/p>\n\n\n\n<p>\u5b9a\u671f\u7684\u306bKGI\u3092\u518d\u8a55\u4fa1\u3057\u3001\u6539\u5584\u306e\u9032\u6357\u3092\u78ba\u8a8d\u3057\u307e\u3059\u3002\u6539\u5584\u7b56\u304c\u671f\u5f85\u901a\u308a\u306b\u6a5f\u80fd\u3057\u3066\u3044\u308b\u304b\u3001KGI\u306b\u3069\u306e\u3088\u3046\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u305f\u304b\u3092\u8a73\u7d30\u306b\u8a55\u4fa1\u3057\u307e\u3059\u3002\u3053\u306e\u6bb5\u968e\u3067\u5f97\u3089\u308c\u305f\u30c7\u30fc\u30bf\u306f\u6b21\u306e\u8a08\u753b\u306b\u751f\u304b\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u5bfe\u5fdc (Act)<\/strong><\/p>\n\n\n\n<p>\u8a55\u4fa1\u306e\u7d50\u679c\u306b\u57fa\u3065\u3044\u3066\u3001\u3055\u3089\u306a\u308b\u8abf\u6574\u3084\u6539\u5584\u3092\u5b9f\u65bd\u3057\u307e\u3059\u3002\u6210\u529f\u3057\u305f\u53d6\u308a\u7d44\u307f\u306f\u6b21\u306ePDCA\u30b5\u30a4\u30af\u30eb\u306b\u7d44\u307f\u8fbc\u307e\u308c\u3001\u7d99\u7d9a\u7684\u306a\u6539\u5584\u304c\u884c\u308f\u308c\u307e\u3059\u3002\u3053\u306e\u6bb5\u968e\u3067\u306fPDCA\u30b5\u30a4\u30af\u30eb\u5168\u4f53\u306e\u30d7\u30ed\u30bb\u30b9\u3092\u898b\u76f4\u3057\u3001\u6b21\u306a\u308b\u6539\u5584\u3078\u306e\u6d1e\u5bdf\u3092\u5f97\u307e\u3059\u3002<\/p>\n\n\n\n<p>PDCA\u30b5\u30a4\u30af\u30eb\u3092\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306b\u7d44\u307f\u8fbc\u3080\u3053\u3068\u3067\u3001\u5909\u5316\u3059\u308b\u72b6\u6cc1\u306b\u67d4\u8edf\u306b\u5bfe\u5fdc\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u5411\u4e0a\u3068\u52b9\u7387\u6027\u306e\u5411\u4e0a\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002\u9023\u7d9a\u7684\u306a\u6539\u5584\u3092\u901a\u3058\u3066\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u3088\u308a\u52b9\u679c\u7684\u306a\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u3001\u30d3\u30b8\u30cd\u30b9\u76ee\u6a19\u306e\u9054\u6210\u306b\u8fd1\u3065\u304f\u3053\u3068\u304c\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%81%BE%E3%81%A8%E3%82%81\"><\/span><strong>\u307e\u3068\u3081<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u672c\u7a3f\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308bKGI\u8a2d\u5b9a\u306e\u91cd\u8981\u6027\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u73fe\u5728\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u3092\u884c\u3063\u3066\u3044\u308b\u3054\u62c5\u5f53\u8005\u69d8\u3001\u3053\u308c\u304b\u3089\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u7acb\u3061\u4e0a\u3052\u904b\u55b6\u3092\u884c\u308f\u308c\u308b\u3054\u62c5\u5f53\u8005\u69d8\u306b\u3068\u3063\u3066\u304a\u5f79\u306b\u7acb\u3066\u3089\u308c\u308c\u3070\u5e78\u3044\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u95a2\u9023\u8a18\u4e8b\u306f\u3053\u3061\u3089\u25bc<br><a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/2372\/?utm_source=connenavi&amp;utm_medium=textlink&amp;utm_campaign=note&amp;utm_term=3003\" target=\"_blank\" rel=\"noopener\" title=\"\">\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u7acb\u3061\u4e0a\u3052\u306e\u624b\u9806\uff5c\u57fa\u790e\u77e5\u8b58\u304b\u3089\u6210\u529f\u306e\u30dd\u30a4\u30f3\u30c8\u307e\u3067\u89e3\u8aac\uff01\u300d<\/a><br><a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/241\/?utm_source=connenavi&amp;utm_medium=textlink&amp;utm_campaign=note&amp;utm_term=3003\" target=\"_blank\" rel=\"noopener\" title=\"\">\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u306eKPI\u3092\u308f\u304b\u308a\u3084\u3059\u304f\u89e3\u8aac | \u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u7de8\u300d<\/a><\/p>\n\n\n\n<div class=\"cta_area\">  <p class=\"cta_ttl\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u55b6\u8ab2\u984c\u3092\u304a\u6301\u3061\u306e\u3054\u62c5\u5f53\u8005\u69d8\u3078<\/p>  <p class=\"cta_text\">\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u4eba\u6750\u306e\u63a1\u7528\u304c\u306a\u304b\u306a\u304b\u3046\u307e\u304f\u3044\u304b\u306a\u3044\u300d\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5b9a\u7740\u7387\u3092\u3042\u3052\u305f\u3044\u300d\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u751f\u7523\u6027\u3092\u9ad8\u3081\u305f\u3044\u300d\u3068\u304a\u60a9\u307f\u306e\u304a\u5ba2\u69d8\u3001\u307e\u305a\u306f\u304a\u6c17\u8efd\u306b\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u306b\u3054\u76f8\u8ac7\u304f\u3060\u3055\u3044\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5c02\u9580\u7279\u5316\u30fb\u5b9f\u7e3e25\u5e74\u4ee5\u4e0a\u3001\u5b9f\u7e3e\u591a\u6570\u306e\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u304c\u3001\u304a\u5ba2\u69d8\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u8ab2\u984c\u306b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u305f\u3054\u63d0\u6848\u3092\u3055\u305b\u3066\u3044\u305f\u3060\u304d\u307e\u3059\u3002\u3054\u76f8\u8ac7\u30fb\u304a\u898b\u7a4d\u308a\u306f\u7121\u6599\uff01\u4e0b\u8a18\u30dc\u30bf\u30f3\u3088\u308a\u304a\u6c17\u8efd\u306b\u3054\u76f8\u8ac7\u304f\u3060\u3055\u3044\u3002<\/p>\n  <p class=\"cta_btn\">\n    <a href=\"https:\/\/willof-work.co.jp\/corp\/contact\/officework\/?utm_source=connenavi&#038;utm_medium=button&#038;utm_campaign=contact&#038;utm_term=3003_2\" target=\"_blank\" rel=\"noopener\">\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u306b\u76f8\u8ac7\u3059\u308b<\/a>\n  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