{"id":327,"date":"2022-06-07T12:19:25","date_gmt":"2022-06-07T03:19:25","guid":{"rendered":"https:\/\/callcenternavi.jp\/connenavi\/?post_type=news&#038;p=327"},"modified":"2026-03-03T17:19:09","modified_gmt":"2026-03-03T08:19:09","slug":"%e3%82%b3%e3%83%bc%e3%83%ab%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc%e3%81%ab%e3%81%8a%e3%81%91%e3%82%8b%e3%83%86%e3%83%ac%e3%83%af%e3%83%bc%e3%82%af%ef%bc%88%e5%9c%a8%e5%ae%85%e5%8b%a4%e5%8b%99%ef%bc%89","status":"publish","type":"news","link":"https:\/\/callcenternavi.jp\/connenavi\/note\/327\/","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30c6\u30ec\u30ef\u30fc\u30af\u5316\u2502\u691c\u8a0e\u3059\u3079\u304d\u7406\u7531\u3068\u8ab2\u984c\u30fb\u5c0e\u5165\u30b9\u30c6\u30c3\u30d7\u3092\u89e3\u8aac"},"content":{"rendered":"\n<p>\u30b3\u30ed\u30ca\u30d1\u30f3\u30c7\u30df\u30c3\u30af\u4ee5\u964d\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u3082\u30c6\u30ec\u30ef\u30fc\u30af\uff08\u5728\u5b85\u52e4\u52d9\uff09\u306b\u3088\u308b\u904b\u55b6\u304c\u4e00\u6c17\u306b\u5897\u52a0\u3057\u307e\u3057\u305f\u3002BCP\u89b3\u70b9\u3067\u4e00\u90e8\u306e\u696d\u52d9\u3092\u30c6\u30ec\u30ef\u30fc\u30af\u5316\u3057\u305f\u308a\u3001\u30c6\u30ec\u30ef\u30fc\u30af\u524d\u63d0\u306e\u30bb\u30f3\u30bf\u30fc\u3092\u7acb\u3061\u4e0a\u3052\u3066\u3044\u308b\u4f01\u696d\u3082\u3042\u308a\u307e\u3059\u3002\u4e00\u65b9\u3067\u30c6\u30ec\u30ef\u30fc\u30af\u5316\u3092\u8003\u3048\u3066\u3044\u3066\u3082\u3001\u901a\u5e38\u30bb\u30f3\u30bf\u30fc\u3068\u306e\u9055\u3044\u306b\u8ff7\u3046\u65b9\u3005\u3082\u3044\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p>\u305d\u3053\u3067\u3001\u4eca\u56de\u306f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30c6\u30ec\u30ef\u30fc\u30af\u5316\u3092\u8003\u3048\u308b\u65b9\u5411\u3051\u306b\u5b9f\u969b\u306e\u5c0e\u5165\u30b9\u30c6\u30c3\u30d7\u306a\u3069\u306b\u3064\u3044\u3066\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002\u3044\u307e\u5c0e\u5165\u3059\u3079\u304d\u7406\u7531\u3084\u6982\u8981\u3001\u30c6\u30ec\u30ef\u30fc\u30af\u5316\u306b\u304a\u3051\u308b\u8ab2\u984c\u3084\u5c0e\u5165\u30b9\u30c6\u30c3\u30d7\u3092\u7db2\u7f85\u7684\u306b\u7d39\u4ecb\u3057\u305f\u8a18\u4e8b\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<div 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href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/327\/#%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E3%83%86%E3%83%AC%E3%83%AF%E3%83%BC%E3%82%AF%E5%8C%96%E3%81%AE%E3%81%BE%E3%81%A8%E3%82%81\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30c6\u30ec\u30ef\u30fc\u30af\u5316\u306e\u307e\u3068\u3081<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E3%81%AB%E3%81%8A%E3%81%91%E3%82%8B%E3%83%86%E3%83%AC%E3%83%AF%E3%83%BC%E3%82%AF%E3%81%A8%E3%81%AF\"><\/span>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u30c6\u30ec\u30ef\u30fc\u30af\u3068\u306f<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u30c6\u30ec\u30ef\u30fc\u30af\u3068\u306f\u3001\uff12\u3064\u306e\u8a00\u8449\u300ctele(\u9060\u9694)\uff0bwork\uff08\u52e4\u52d9\uff09\u300d\u3092\u7d44\u307f\u5408\u308f\u305b\u305f\u9020\u8a9e\u3067\u3042\u308a\u3001\u901a\u5e38\u306e\u30aa\u30d5\u30a3\u30b9\u306b\u96c6\u307e\u3063\u3066\u50cd\u304f\u306e\u3067\u306a\u304f\u9060\u9694\u5730\uff08\u4e3b\u306b\u306f\u81ea\u5b85\uff09\u3067\u52e4\u52d9\u3059\u308b\u50cd\u304d\u65b9\u306e\u3053\u3068\u3067\u3059\u3002\u300c\u5728\u5b85\u52e4\u52d9\u300d\u300c\u9060\u9694\u52e4\u52d9\u300d\u300c\u30ea\u30e2\u30fc\u30c8\u30ef\u30fc\u30af\u300d\u306a\u3069\u3068\u547c\u3076\u5834\u5408\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u30c6\u30ec\u30ef\u30fc\u30af\u306e\u73fe\u72b6<\/h3>\n\n\n\n<p>\u30ea\u30c3\u30af\u30c6\u30ec\u30b3\u30e0\u793e\u306e\u300c<a href=\"https:\/\/www.ric.co.jp\/ct-japan\/cch2021\/book.html\" target=\"_blank\" rel=\"noopener\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u767d\u66f82021<\/a>\u300d\u306b\u3088\u308b\u3068\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u306b\u56de\u7b54\u3057\u305f110\u793e\u306e\u3046\u3061\u30013\u793e\u4e2d2\u793e\u306f\u5728\u5b85\u904b\u55b6\u3092\u7d99\u7d9a\u3059\u308b\u3068\u56de\u7b54\u3057\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u3001\u5f0a\u793e\u306e\u8abf\u67fb\u3067\u306f\u30d4\u30fc\u30af\u6642\u306b\u6bd4\u3079\u3066\u6e1b\u5c11\u306f\u3057\u3066\u3044\u308b\u3082\u306e\u306e\u3001\u73fe\u5728\u3067\u308225.7\uff05\u306e\u30bb\u30f3\u30bf\u30fc\u3067\u5728\u5b85\u52e4\u52d9\u3092\u5c0e\u5165\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"582\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/12\/image-1-1024x582.png\" alt=\"\" class=\"wp-image-3259\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/12\/image-1-1024x582.png 1024w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/12\/image-1-300x171.png 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/12\/image-1-768x437.png 768w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/12\/image-1.png 1536w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>\u30b3\u30ed\u30ca\u30d1\u30f3\u30c7\u30df\u30c3\u30af\u304c\u7d42\u606f\u3057\u3001\u55ab\u7dca\u306e\u8ab2\u984c\u3067\u306f\u306a\u304f\u306a\u308a\u307e\u3057\u305f\u304c\u3001\u3088\u308a\u9577\u671f\u7684\u306a\u5c55\u671b\u3068\u3057\u3066\u30c6\u30ec\u30ef\u30fc\u30af\u5316\u3092\u691c\u8a0e\u3059\u308b\u4f01\u696d\u304c\u591a\u3044\u306e\u304c\u5b9f\u614b\u3067\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%83%86%E3%83%AC%E3%83%AF%E3%83%BC%E3%82%AF%E5%8C%96%E3%82%92%E6%A4%9C%E8%A8%8E%E3%81%99%E3%81%B9%E3%81%8D%E7%90%86%E7%94%B1\"><\/span>\u30c6\u30ec\u30ef\u30fc\u30af\u5316\u3092\u691c\u8a0e\u3059\u3079\u304d\u7406\u7531<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u306a\u305c\u30c6\u30ec\u30ef\u30fc\u30af\u5316\u3092\u3044\u307e\u691c\u8a0e\u3059\u3079\u304d\u306a\u306e\u304b\u3092\u6574\u7406\u3057\u305f\u3044\u3068\u601d\u3044\u307e\u3059\u3002\u73fe\u5728\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u53d6\u308a\u5dfb\u304f\u5e02\u5834\u72b6\u6cc1\u306a\u3069\u3092\u8e0f\u307e\u3048\u3066\u30012\u3064\u306e\u7406\u7531\u3067\u5fc5\u8981\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u4eba\u6750\u4e0d\u8db3\u306e\u89b3\u70b9\u304b\u3089<\/h3>\n\n\n\n<p>\u30c6\u30ec\u30ef\u30fc\u30af\u5316\u3092\u691c\u8a0e\u3059\u3079\u304d\uff11\u3064\u76ee\u306e\u7406\u7531\u306f\u300c\u4eba\u6750\u4e0d\u8db3\u306e\u89b3\u70b9\u300d\u304b\u3089\u3067\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5e02\u5834\u3067\u306f\u30c8\u30ec\u30f3\u30c9\u3092\u884c\u304d\u6765\u3057\u306a\u304c\u3089\u3082\u3001\u5168\u4f53\u306e\u50be\u5411\u3068\u3057\u3066\u300c\u4eba\u6750\u4e0d\u8db3\u300d\u304c\u6df1\u523b\u5316\u3057\u3064\u3064\u3042\u308a\u307e\u3057\u305f\u3002<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"666\" height=\"423\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/12\/b2_1_09.png\" alt=\"\" class=\"wp-image-3257\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/12\/b2_1_09.png 666w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/12\/b2_1_09-300x191.png 300w\" sizes=\"(max-width: 666px) 100vw, 666px\" \/><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/www.chusho.meti.go.jp\/pamflet\/hakusyo\/H30\/h30\/html\/b2_1_2_1.html\" target=\"_blank\" rel=\"noreferrer noopener\">\u3010\u51fa\u5178\u3011\u4e2d\u5c0f\u4f01\u696d\u5e81 HP\u3088\u308a<\/a><\/figcaption><\/figure>\n<\/div>\n\n\n<p>\u3053\u308c\u306f\u6839\u672c\u7684\u306b\u300c\u5c11\u5b50\u5316\u306b\u3088\u308b\u52b4\u50cd\u4eba\u53e3\u306e\u6e1b\u5c11\u300d\u3068\u3044\u3046\u65e5\u672c\u5168\u4f53\u306e\u554f\u984c\u306b\u3088\u308b\u3082\u306e\u3067\u3001\u77ed\u671f\u7684\u306b\u306f\u6539\u5584\u304c\u898b\u8fbc\u3081\u306a\u3044\u554f\u984c\u3067\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u7d99\u7d9a\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u3044\u304b\u306b\u4eba\u6750\u3092\u5b89\u5b9a\u3057\u3066\u78ba\u4fdd\u3067\u304d\u308b\u304b\u304c\u8ab2\u984c\u3067\u3042\u308a\u307e\u3059\u3002\u8ab2\u984c\u306e\u5bfe\u5fdc\u7b56\u306f\u6574\u7406\u3059\u308b\u3068\u5927\u304d\u304f\uff14\u3064\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u52b4\u50cd\u8005\u4eba\u53e3\u304c\u6e1b\u5c11\u3059\u308b\u4e2d\u3067\u3082\u63a1\u7528\u4eba\u6570\u3092\u78ba\u4fdd\u3067\u304d\u308b\u3060\u3051\u306e\u7af6\u4e89\u512a\u4f4d\u6027\u3092\u3082\u3064<\/li>\n\n\n\n<li>\u73fe\u72b6\u6d3b\u304b\u305b\u3066\u3044\u306a\u3044\u52b4\u50cd\u529b\uff08\u5730\u65b9\u3001\u4e3b\u5a66\u3001\u30b7\u30cb\u30a2\u3001\u5916\u56fd\u4eba\u306a\u3069\uff09\u3092\u6d3b\u304b\u3059\u4f53\u5236\u306e\u69cb\u7bc9<\/li>\n\n\n\n<li>\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u306b\u3088\u308b\u7701\u4eba\u5316<\/li>\n\n\n\n<li>\u9000\u8077\u7387\u3092\u4e0b\u3052\u308b\u305f\u3081\u306e\u8077\u5834\u6539\u5584<\/li>\n<\/ul>\n\n\n\n<p>\u30c6\u30ec\u30ef\u30fc\u30af\u5316\u3059\u308b\u3053\u3068\u306b\u3088\u308b\u6700\u5927\u306e\u30e1\u30ea\u30c3\u30c8\u306f\u3001\u5834\u6240\u7684\u306a\u5236\u7d04\u304c\u306a\u304f\u306a\u308b\u3053\u3068\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u308c\u307e\u3067\u3001\u5c31\u696d\u3057\u305f\u304f\u3066\u3082\u3067\u304d\u306a\u304b\u3063\u305f\u52b4\u50cd\u8005\uff08\u5730\u65b9\u3084\u5c02\u696d\u4e3b\u5a66\u306a\u3069\uff09\u306e\u78ba\u4fdd\u3084\u3001\u5bb6\u5ead\u74b0\u5883\u306e\u5909\u5316\u306b\u3088\u308a\u5c31\u696d\u7d99\u7d9a\u304c\u56f0\u96e3\u306b\u306a\u3063\u305f\u52b4\u50cd\u8005\u306e\u9000\u8077\u3092\u9632\u3050\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">BCP\u306e\u89b3\u70b9\u304b\u3089<\/h3>\n\n\n\n<p>\u30c6\u30ec\u30ef\u30fc\u30af\u5316\u3092\u691c\u8a0e\u3059\u3079\u304d\uff12\u3064\u76ee\u306e\u7406\u7531\u306f\u300cBCP\u306e\u89b3\u70b9\u300d\u304b\u3089\u3067\u3059\u3002<\/p>\n\n\n\n<p><strong>BCP<\/strong>\u3068\u306f\u3001\u300c<span style=\"text-decoration: underline;\">Business Continuity Plan\uff08\u4e8b\u696d\u7d99\u7d9a\u8a08\u753b\uff09<\/span>\u300d\u306e\u7565\u3067\u3001\u707d\u5bb3\u3084\u30d1\u30f3\u30c7\u30df\u30c3\u30af\u306a\u3069\u306e\u767a\u751f\u306b\u3088\u308a\u3001\u4e8b\u696d\u7d99\u7d9a\uff08\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\uff09\u304c\u5371\u6a5f\u7684\u306a\u72b6\u6cc1\u306b\u9665\u3063\u305f\u969b\u306b\u3001\u640d\u5bb3\u3092\u6700\u5c0f\u9650\u306b\u6291\u3048\u3064\u3064\u3001\u696d\u52d9\u7d99\u7d9a\u3059\u308b\u305f\u3081\u306b\u591a\u62e0\u70b9\u5316\u3001\u5206\u6563\u5316\u306a\u3069\u5fc5\u8981\u306a\u5bfe\u5fdc\u7b56\u3092\u8a08\u753b\u3057\u3066\u304a\u304f\u3053\u3068\u3092\u6307\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u65e5\u672c\u3067\u306f2011\u5e74\u306b\u767a\u751f\u3057\u305f\u6771\u65e5\u672c\u5927\u9707\u707d\u6642\u306b\u3001\u591a\u62e0\u70b9\u5316\u3001\u5206\u6563\u5316\u3067\u304d\u3066\u3044\u306a\u3044\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304c\u904b\u55b6\u7d99\u7d9a\u56f0\u96e3\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u3082\u3068\u3082\u3068\u65e5\u672c\u306f\u53f0\u98a8\u3084\u5730\u9707\u306a\u3069\u707d\u5bb3\u30ea\u30b9\u30af\u304c\u9ad8\u3044\u305f\u3081\u3001\u6539\u3081\u3066BCP\u304c\u91cd\u8996\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308bBCP\u3067\u306f\u4ee5\u4e0b\u306e\u3053\u3068\u3092\u8003\u616e\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"378\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/12\/bcppoint-1024x378.jpeg\" alt=\"\" class=\"wp-image-3258\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/12\/bcppoint-1024x378.jpeg 1024w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/12\/bcppoint-300x111.jpeg 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/12\/bcppoint-768x284.jpeg 768w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/12\/bcppoint.jpeg 1196w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>\u307e\u305f\u3001\u30d1\u30f3\u30c7\u30df\u30c3\u30af\u306f\u5730\u9707\u3084\u707d\u5bb3\u3068\u306f\u9055\u3044\u5c40\u5730\u7684\u306a\u3082\u306e\u3067\u306f\u306a\u3044\u305f\u3081\u3001BCP\u306b\u304a\u3044\u3066\u3082\u3055\u3089\u306a\u308b\u5bfe\u7b56\u304c\u6c42\u3081\u3089\u308c\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u307e\u3067\u306f\u81ea\u793e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u4ed6\u62e0\u70b9\u5316\u3084\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u306b\u3088\u308b\u5bfe\u5fdc\u304c\u30e1\u30a4\u30f3\u3067\u3057\u305f\u304c\u3001\u4e00\u3064\u306e\u5834\u6240\u306b\u96c6\u307e\u308b\u3053\u3068\u304c\u30ea\u30b9\u30af\u306b\u306a\u3063\u305f\u4eca\u3001\u771f\u5263\u306b\u30c6\u30ec\u30ef\u30fc\u30af\u5316\u306b\u3088\u308bBCP\u3092\u8003\u3048\u308b\u5fc5\u8981\u6027\u304c\u51fa\u3066\u304d\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>\u25bc\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308bBCP\u5bfe\u7b56\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u3066\u3044\u308b\u8a18\u4e8b\u306f\u3053\u3061\u3089<\/strong><br>\u300c<a title=\"\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/3043\/?utm_source=connenavi&amp;utm_medium=textlink&amp;utm_campaign=note&amp;utm_term=237\" target=\"_blank\" rel=\"noopener\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u3092\u5b88\u308bBCP\u5bfe\u7b56\u3068\u306f\u2502\u5fc5\u9808\u306e\u77e5\u8b58\u3068\u30b9\u30c6\u30c3\u30d7\u306b\u3064\u3044\u3066\u89e3\u8aac<\/a>\u300d<\/p>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%83%86%E3%83%AC%E3%83%AF%E3%83%BC%E3%82%AF%E5%8C%96%E3%81%8C%E9%80%B2%E3%82%81%E3%82%89%E3%82%8C%E3%81%AA%E3%81%84%E7%90%86%E7%94%B1\"><\/span>\u30c6\u30ec\u30ef\u30fc\u30af\u5316\u304c\u9032\u3081\u3089\u308c\u306a\u3044\u7406\u7531<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3044\u3066\u3001\u30c6\u30ec\u30ef\u30fc\u30af\u5316\u304c\u9032\u3093\u3067\u3053\u306a\u304b\u3063\u305f\u7406\u7531\u3084\u554f\u984c\u70b9\u3092\u6574\u7406\u3057\u305f\u3044\u3068\u601d\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30c6\u30ec\u30ef\u30fc\u30af\u5316\u3067\u304d\u306a\u3044\u7406\u7531<\/h3>\n\n\n\n<p>\u4ee5\u4e0b\u306f\u300c<a href=\"https:\/\/www.ric.co.jp\/ct-japan\/cch2020\/book.html\" target=\"_blank\" rel=\"noopener\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u767d\u66f82020<\/a>\u300d\u3088\u308a\u30c6\u30ec\u30ef\u30fc\u30af\u306b\u79fb\u884c\u3057\u306a\u304b\u3063\u305f\u7406\u7531\u306e\u30a2\u30f3\u30b1\u30fc\u30c8\u7d50\u679c\u3067\u3059\u3002<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1024\" height=\"578\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/12\/20210217_1-1024x578.jpeg\" alt=\"\" class=\"wp-image-3260\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/12\/20210217_1-1024x578.jpeg 1024w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/12\/20210217_1-300x169.jpeg 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/12\/20210217_1-768x433.jpeg 768w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/12\/20210217_1.jpeg 1374w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/www.ric.co.jp\/ct-japan\/cch2020\/book.html\" target=\"_blank\" rel=\"noreferrer noopener\">\u3010\u51fa\u5178\u3011\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u767d\u66f82020\uff08\u30ea\u30c3\u30af\u30c6\u30ec\u30b3\u30e0\u793e\uff09<\/a><\/figcaption><\/figure>\n<\/div>\n\n\n<p>\u3053\u306e\u30a2\u30f3\u30b1\u30fc\u30c8\u3067\u6700\u3082\u591a\u304b\u3063\u305f\u56de\u7b54\u304c\u300c\u500b\u4eba\u60c5\u5831\u306e\u4fdd\u8b77\u304c\u3067\u304d\u306a\u3044\u3001\u96e3\u3057\u3044\u304b\u3089\u300d\u3068\u306a\u3063\u3066\u304a\u308a\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u4e0a\u306e\u554f\u984c\u304c\u4e00\u756a\u306e\u8ab2\u984c\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u500b\u4eba\u60c5\u5831\u306a\u3069\u79d8\u533f\u6027\u306e\u9ad8\u3044\u60c5\u5831\u3092\u591a\u304f\u6271\u3046\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001<strong>\u60c5\u5831\u6f0f\u6d29\u306e\u53ef\u80fd\u6027\u304c\u3042\u308b\u305f\u3081\u30c6\u30ec\u30ef\u30fc\u30af\u5316\u3092\u9032\u3081\u3065\u3089\u3044<\/strong>\u306e\u304c\u73fe\u72b6\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u6b21\u70b9\u306b\u306f\u300cIT\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u5c0e\u5165\u304c\u3067\u304d\u306a\u304b\u3063\u305f\u300d\u3068\u3044\u3046\u554f\u984c\u304c\u7d9a\u3044\u3066\u3044\u307e\u3059\u3002\u30c6\u30ec\u30ef\u30fc\u30af\u5316\u306b\u306f\u96fb\u8a71\u30b7\u30b9\u30c6\u30e0\u57fa\u76e4\u3092\u30af\u30e9\u30a6\u30c9\u578b\u306b\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u304c\u3001<strong>\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u3092\u63a1\u7528\u3057\u3066\u3044\u308b\u4f01\u696d\u3067\u306f\u306a\u304b\u306a\u304b\u30af\u30e9\u30a6\u30c9\u3078\u306e\u79fb\u884c\u304c\u3067\u304d\u306a\u3044\u3068\u3044\u3046\u30cf\u30fc\u30c9\u30eb<\/strong>\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4ee5\u964d\u306e\u56de\u7b54\u3067\u306f\u3001\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u5bfe\u5fdc\u3084\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u304c\u96e3\u3057\u3044\u70b9\u304c\u6319\u3052\u3089\u308c\u3066\u304a\u308a\u3001\u3044\u304b\u306b<strong>\u30c6\u30ec\u30ef\u30fc\u30af\u3067\u54c1\u8cea\u3092\u4fdd\u3064\u306e\u304b\u304c\u8ab2\u984c<\/strong>\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u7cbe\u795e\u7684\u306a\u30b1\u30a2\u3084\u52b4\u52d9\u7ba1\u7406\u306e\u554f\u984c\u306a\u3069\u3001<strong>\u9060\u9694\u3067\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3059\u308b\u30ce\u30a6\u30cf\u30a6\u304c\u84c4\u7a4d\u3067\u304d\u3066\u3044\u306a\u3044<\/strong>\u306e\u3082\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u30c6\u30ec\u30ef\u30fc\u30af\u5316\u306b\u8e0f\u307f\u8fbc\u3081\u306a\u3044\u7406\u7531\u306b\u306a\u3063\u3066\u304a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E3%83%86%E3%83%AC%E3%83%AF%E3%83%BC%E3%82%AF%E5%8C%96%E3%81%AE%E8%AA%B2%E9%A1%8C%E8%A7%A3%E6%B1%BA%E6%96%B9%E6%B3%95\"><\/span>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30c6\u30ec\u30ef\u30fc\u30af\u5316\u306e\u8ab2\u984c\u89e3\u6c7a\u65b9\u6cd5<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u3067\u306f\u3001\u3059\u3067\u306b\u30c6\u30ec\u30ef\u30fc\u30af\u5316\u3092\u9032\u3081\u3066\u3044\u308b\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u3069\u306e\u3088\u3046\u306b\u8ab2\u984c\u3092\u89e3\u6c7a\u3092\u3057\u3066\u3044\u308b\u306e\u304b\u3002\u89e3\u6c7a\u65b9\u6cd5\u306e\u4e00\u4f8b\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 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class=\"wp-block-heading\">IT\u30a4\u30f3\u30d5\u30e9\u306e\u554f\u984c<\/h3>\n\n\n\n<p>IT\u30a4\u30f3\u30d5\u30e9\u5316\u304c\u96e3\u3057\u3044\u554f\u984c\u306b\u3064\u3044\u3066\u306f\u3001\u7d4c\u55b6\u9663\u306eIT\u6295\u8cc7\u3078\u306e\u8003\u3048\u65b9\u3092\u5207\u308a\u66ff\u3048\u3066\u3082\u3089\u3046\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u3059\u3067\u306b\u30af\u30e9\u30a6\u30c9\u306f\u30aa\u30f3\u30d7\u30ec\u30a4\u30b9\u4e26\u307f\u306e\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30ec\u30d9\u30eb\u3092\u62c5\u4fdd\u3059\u308b\u306b\u81f3\u3063\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u304b\u3089<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/3498\/\" target=\"_blank\" rel=\"noopener\" 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class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"650\" height=\"404\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/12\/WFHSystem.jpeg\" alt=\"\" class=\"wp-image-3261\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/12\/WFHSystem.jpeg 650w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/12\/WFHSystem-300x186.jpeg 300w\" sizes=\"(max-width: 650px) 100vw, 650px\" \/><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/www.zurich.co.jp\/aboutus\/news\/release\/2020\/0424\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u3010\u30c1\u30e5\u30fc\u30ea\u30c3\u30d2\u4fdd\u967a\u4f1a\u793e\u3000\u30d7\u30ec\u30b9\u30ea\u30ea\u30fc\u30b9\u3088\u308a\u3011<\/a><\/figcaption><\/figure>\n<\/div>\n\n\n<p>\u30bb\u30f3\u30bf\u30fc\u3067\u5229\u7528\u3057\u3066\u3044\u308b\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578bPBX\u3068\u306f\u5225\u306b\u30af\u30e9\u30a6\u30c9PBX\u3084\u30b2\u30fc\u30c8\u30a6\u30a7\u30a4\u88c5\u7f6e\u3092\u7528\u610f\u3059\u308b\u3053\u3068\u3067\u30c6\u30ec\u30ef\u30fc\u30af\u5316\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h4 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href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/935\/#FAQ%E3%82%B7%E3%82%B9%E3%83%86%E3%83%A0%E3%81%A8%E3%81%AF\" target=\"_blank\" rel=\"noopener\" title=\"\">FAQ<\/a>\u3084\u30de\u30cb\u30e5\u30a2\u30eb\u306e\u5145\u5b9f\u3082\u91cd\u8981\u3067\u3059\u3002FAQ\u3084\u30de\u30cb\u30e5\u30a2\u30eb\u304b\u3089\u81ea\u529b\u3067\u7b54\u3048\u3092\u898b\u3064\u3051\u51fa\u3059\u529b\u306a\u3069\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002\u6700\u8fd1\u3067\u306fAI\u30b7\u30b9\u30c6\u30e0\u3068\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067FAQ\u3092\u81ea\u52d5\u7684\u306b\u30ec\u30b3\u30e1\u30f3\u30c9\u3059\u308b\u3082\u306e\u3082\u3042\u308b\u306e\u3067\u6d3b\u7528\u3092\u691c\u8a0e\u3057\u3066\u3082\u3088\u3044\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u305d\u306e\u307b\u304b\u306b\u3082\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u901a\u8a71\u3092\u4f7f\u3063\u3066\u30a8\u30b9\u30ab\u30ec\u3059\u308b\u65b9\u6cd5\u3082\u3042\u308a\u307e\u3059\u304c\u3001\u3053\u308c\u306f\u901a\u4fe1\u3078\u306e\u8ca0\u8377\u3082\u5927\u304d\u3044\u3067\u3059\u3002\u6700\u8fd1\u3067\u306f\u30c6\u30ec\u30ef\u30fc\u30af\u306b\u9069\u5408\u3057\u305f\u901a\u4fe1\u8ca0\u8377\u306e\u5c11\u306a\u3044\u30b7\u30b9\u30c6\u30e0\u3082\u3042\u308b\u305f\u3081\u3001\u305d\u308c\u3089\u306e\u691c\u8a0e\u3082\u4e00\u3064\u306e\u624b\u3067\u3059\u3002<\/p>\n\n\n\n<h4 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href=\"https:\/\/www.soumu.go.jp\/johotsusintokei\/whitepaper\/ja\/r03\/html\/nd123430.html\" target=\"_blank\" rel=\"noopener\" title=\"\">\u3010&nbsp;\u30c6\u30ec\u30ef\u30fc\u30af\u306b\u95a2\u3059\u308b\u5148\u9032\u4e8b\u4f8b\u3011<\/a>\u306b\u4e8b\u4f8b\u306e\u63b2\u8f09\u304c\u3042\u308a\u307e\u3059\u306e\u3067\u3001\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E3%81%AE%E3%83%86%E3%83%AC%E3%83%AF%E3%83%BC%E3%82%AF%E5%8C%96%E3%81%AB%E5%90%91%E3%81%91%E3%81%A6%E3%82%84%E3%82%8B%E3%81%B9%E3%81%8D%E3%81%93%E3%81%A8\"><\/span>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30c6\u30ec\u30ef\u30fc\u30af\u5316\u306b\u5411\u3051\u3066\u3084\u308b\u3079\u304d\u3053\u3068<span 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