{"id":331,"date":"2022-06-07T14:22:58","date_gmt":"2022-06-07T05:22:58","guid":{"rendered":"https:\/\/callcenternavi.jp\/connenavi\/?post_type=news&#038;p=331"},"modified":"2026-01-29T10:41:25","modified_gmt":"2026-01-29T01:41:25","slug":"cph%e3%83%bbatt%e3%83%bbaht%e3%81%a8%e3%81%af%ef%bc%9f%e3%82%b3%e3%83%bc%e3%83%ab%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc%e3%81%ae%e6%8c%87%e6%a8%99%e3%81%a8%e6%94%b9%e5%96%84%e6%96%b9%e6%b3%95%e3%82%92","status":"publish","type":"news","link":"https:\/\/callcenternavi.jp\/connenavi\/note\/331\/","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eCPH\u3068\u306f\uff1fATT\u30fbAHT\u3068\u306e\u9055\u3044\u3001\u8a08\u7b97\u65b9\u6cd5\u3068\u6539\u5584\u306e\u30dd\u30a4\u30f3\u30c8\u3092\u89e3\u8aac"},"content":{"rendered":"\n<table style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<td style=\"width: 100%; background-color: #31529c; text-align: center;\"><span style=\"color: #ffffff;\"><strong>\u3053\u306e\u8a18\u4e8b\u3092\u8aad\u3093\u3067\u308f\u304b\u308b\u3053\u3068<\/strong><\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 100%;\"><strong>\u3000<img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/16.0.1\/svg\/2714.svg\" alt=\"\u2714\">\u3000CPH\u30fbATT\u30fbAHT\u306e\u610f\u5473<\/strong><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 100%;\"><strong>\u3000<img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/16.0.1\/svg\/2714.svg\" alt=\"\u2714\">\u3000\u5404KPI\u304c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306b\u4e0e\u3048\u308b\u5f71\u97ff\u3068\u305d\u306e\u91cd\u8981\u6027<\/strong><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 100%;\"><strong>\u3000<img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/16.0.1\/svg\/2714.svg\" alt=\"\u2714\">\u3000KPI\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306e\u57fa\u672c\u7684\u306a\u8003\u3048\u65b9\u3068\u5b9f\u8df5\u306e\u30d2\u30f3\u30c8<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u751f\u7523\u6027\u3092\u6e2c\u308b\u6307\u6a19\u3068\u3057\u3066\u6700\u3082\u591a\u304f\u4f7f\u308f\u308c\u3066\u3044\u308b\u306e\u304c<strong>CPH<\/strong>\u3067\u3059\u3002<\/p>\n\n\n\n<p>CPH\u304c\u5411\u4e0a\u3059\u308b\u3068\u3001\u591a\u304f\u306e\u9867\u5ba2\u306e\u30b3\u30fc\u30eb\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5168\u4f53\u306e\u751f\u7523\u6027\u304c\u5411\u4e0a\u3057\u307e\u3059\u3002\u305f\u3060\u3057\u3001CPH\u3060\u3051\u3067\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u8a55\u4fa1\u3059\u308b\u306e\u306f\u9069\u5207\u3067\u306f\u306a\u304f\u3001\u4ed6\u306b\u3082ATT\u3084AHT\u3068\u3044\u3063\u305f\u6307\u6a19\u3092\u7528\u3044\u305f\u8a55\u4fa1\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001CPH\u3001ATT\u3001AHT\u3068\u3044\u30463\u3064\u306e\u8a55\u4fa1\u6307\u6a19\u306e\u610f\u5473\u3068\u3001\u305d\u308c\u305e\u308c\u306e\u6307\u6a19\u3092\u3069\u3046\u6539\u5584\u3059\u308b\u304b\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u89e3\u8aac\u3044\u305f\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"cta_area\">\n  <p class=\"cta_ttl\">KPI\u6539\u5584\u306b\u304a\u56f0\u308a\u306e\u3054\u62c5\u5f53\u8005\u69d8\u3078<\/p>\n  <p class=\"cta_text\">\u300cCPH\u3084AHT\u304c\u6539\u5584\u3057\u306a\u3044\u300d\u300c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u751f\u7523\u6027\u3092\u4e0a\u3052\u305f\u3044\u300d<br>\n\u305d\u306e\u3088\u3046\u306a\u60a9\u307f\u3092\u304a\u6301\u3061\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u304b\uff1f<br>\n\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5c02\u9580\u7279\u5316\u3001\u652f\u63f4\u5b9f\u7e3e25\u5e74\u4ee5\u4e0a\u306e\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u306f\u3001<br>\n\u304a\u5ba2\u69d8\u306e\u904b\u55b6\u8ab2\u984c\u306b\u5408\u308f\u305b\u3066\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u305f\u652f\u63f4\u30b5\u30fc\u30d3\u30b9\u3092\u5c55\u958b\u3057\u3066\u3044\u307e\u3059\u3002<br>\n\u305c\u3072\u4e00\u5ea6\u3001\u4e0b\u8a18\u3088\u308a\u5f0a\u793e\u30b5\u30fc\u30d3\u30b9\u3092\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002<\/p>\n  <p class=\"cta_btn\">\n    <a href=\"https:\/\/willof-work.co.jp\/corp\/service\/officework\/?utm_source=connenavi&#038;utm_medium=button&#038;utm_campaign=coservice&#038;utm_term=331_1\" target=\"_blank\" rel=\"noopener\">WILLOF\u306b\u3064\u3044\u3066\u77e5\u308b<\/a>\n  <\/p>\n<\/div>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-transparent ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">TOPICS<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/331\/#%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E3%81%AECPH%E3%81%A8%E3%81%AF\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eCPH\u3068\u306f<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/331\/#%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E3%81%AEATT%E3%81%A8%E3%81%AF\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eATT\u3068\u306f<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/331\/#%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E3%81%AEAHT%E3%81%A8%E3%81%AF\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eAHT\u3068\u306f<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/331\/#CPH%E3%83%BBATT%E3%83%BBAHT%E3%81%AE%E6%94%B9%E5%96%84%E6%96%B9%E6%B3%95\" >CPH\u30fbATT\u30fbAHT\u306e\u6539\u5584\u65b9\u6cd5<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/331\/#%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E3%81%A7%E7%94%9F%E7%94%A3%E6%80%A7%E6%8C%87%E6%A8%99%E3%81%AE%E6%94%B9%E5%96%84%E3%81%8C%E9%87%8D%E8%A6%81%E3%81%AA%E7%90%86%E7%94%B1\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u751f\u7523\u6027\u6307\u6a19\u306e\u6539\u5584\u304c\u91cd\u8981\u306a\u7406\u7531<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/331\/#%E5%90%84%E6%95%B0%E5%80%A4%E3%82%92%E5%AE%9A%E6%9C%9F%E7%9A%84%E3%81%AB%E8%A6%8B%E7%9B%B4%E3%81%97%E3%81%A6%E3%82%B5%E3%83%BC%E3%83%93%E3%82%B9%E3%83%AC%E3%83%99%E3%83%AB%E3%82%92%E5%90%91%E4%B8%8A\" >\u5404\u6570\u5024\u3092\u5b9a\u671f\u7684\u306b\u898b\u76f4\u3057\u3066\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u3092\u5411\u4e0a<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/331\/#%E3%81%BE%E3%81%A8%E3%82%81\" >\u307e\u3068\u3081<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E3%81%AECPH%E3%81%A8%E3%81%AF\"><\/span>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eCPH\u3068\u306f<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p><mark>CPH\u3068\u306f\u300cCall Per Hour\u300d\u306e\u7565\u3067\u30011\u6642\u9593\u3042\u305f\u308a\u306b\u5bfe\u5fdc\u3057\u305f\u30b3\u30fc\u30eb\u306e\u672c\u6570\u3092\u793a\u3059\u6307\u6a19<\/mark>\u3067\u3059\u3002\u6570\u5024\u304c\u9ad8\u3044\u307b\u3069\u52b9\u7387\u826f\u304f\u5bfe\u5fdc\u304c\u3067\u304d\u3066\u3044\u308b\u3068\u8a55\u4fa1\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306f\u3001\u96fb\u8a71\u8d8a\u3057\u306b\u9867\u5ba2\u3068\u5bfe\u5fdc\u3059\u308b\u3060\u3051\u3067\u306f\u306a\u304f\u3001\u5165\u529b\u4f5c\u696d\u3084\u4e8b\u52d9\u51e6\u7406\u3082\u4f34\u3044\u307e\u3059\u3002\u305d\u3046\u3044\u3063\u305f\u4ed8\u968f\u696d\u52d9\u3092\u542b\u3081\u3066\u300c1\u672c\u300d\u3068\u30ab\u30a6\u30f3\u30c8\u3059\u308b\u305f\u3081\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u80fd\u529b\u3084\u30b7\u30b9\u30c6\u30e0\u306e\u4f7f\u3044\u3084\u3059\u3055\u3001\u30ef\u30fc\u30af\u30b9\u30da\u30fc\u30b9\u306e\u50cd\u304d\u3084\u3059\u3055\u306a\u3069\u3082CPH\u306b\u53cd\u6620\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">CPH\u306e\u7b97\u51fa\u65b9\u6cd5<\/h3>\n\n\n\n<p><\/p>\n\n\n<table style=\"border-collapse: collapse; width: 100%; height: 91px;\">\n<tbody>\n<tr style=\"height: 23px;\">\n<td style=\"width: 50%; background-color: #31529c; height: 23px; text-align: center;\"><strong><span style=\"color: #ffffff;\">\u6307\u6a19<\/span><\/strong><\/td>\n<td style=\"width: 50%; background-color: #31529c; height: 23px; text-align: center;\"><strong><span style=\"color: #ffffff;\">\u8a08\u7b97\u5f0f<\/span><\/strong><\/td>\n<\/tr>\n<tr style=\"height: 68px;\">\n<td style=\"width: 50%; background-color: #d3dcf5; height: 68px;\">\n<p style=\"text-align: center;\"><strong>CPH<\/strong><br \/>\uff081\u6642\u9593\u3042\u305f\u308a\u306b\u5bfe\u5fdc\u3057\u305f\u30b3\u30fc\u30eb\u306e\u672c\u6570\uff09<\/p>\n<\/td>\n<td style=\"width: 50%; background-color: #d3dcf5; height: 68px;\">\n<p style=\"text-align: left;\"><strong>\u25bc\u500b\u4eba\u306eCPH\u3092\u8a08\u7b97\u3059\u308b\u5834\u5408<\/strong><br \/>\u3000\u500b\u4eba\u306e1\u65e5\u306e\u5bfe\u5fdc\u4ef6\u6570\u00f7\u7a3c\u50cd\u6642\u9593<\/p>\n<p><strong>\u25bc\u30bb\u30f3\u30bf\u30fc\u5168\u4f53\u306eCPH\u3092\u8a08\u7b97\u3059\u308b\u5834\u5408<\/strong><br \/>\u3000\u30bb\u30f3\u30bf\u30fc\u5168\u4f53\u306e\u5bfe\u5fdc\u4ef6\u6570\u00f7\u5168\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u7a3c\u50cd\u6642\u9593<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>\u25bc<strong>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u500b\u4eba\u5358\u4f4d<strong>\u306e\u5834\u5408<\/strong><\/strong><br>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c<strong>\u52e4\u52d9\u6642\u95937\u6642\u9593\u306730\u4ef6\u306e\u30b3\u30fc\u30eb\u306b\u5bfe\u5fdc<\/strong>\u3057\u305f\u5834\u5408\u3001<br>CPH\uff1d30 \u00f7 7 \uff1d <strong>4.29<\/strong><br>\u300c<span style=\"text-decoration: underline;\">1\u6642\u9593\u3042\u305f\u308a4.29\u4ef6\u306e\u30b3\u30fc\u30eb\u3092\u51e6\u7406\u3057\u3066\u3044\u308b<\/span>\u300d\u3068\u3044\u3046\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u25bc\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5168\u4f53\u306e\u5834\u5408<\/strong><br>50\u540d\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u305d\u308c\u305e\u308c6\u6642\u9593\u52e4\u52d9\u3057\u3001\u5408\u8a081,200\u4ef6\u306e\u30b3\u30fc\u30eb\u306b\u5bfe\u5fdc\u3057\u305f\u5834\u5408\u3001<br>CPH\uff1d1,200 \u00f7\uff0850 \u00d7 6\uff09\uff1d <strong>4.0<\/strong><br>\u3053\u306e\u5834\u5408\u3001<span style=\"text-decoration: underline;\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5168\u4f53\u306eCPH\u306f\u300c4.0\u300d\u3068\u306a\u308a\u307e\u3059<\/span>\u3002<\/p>\n<\/div><\/div>\n\n\n\n<p>\u3053\u306e\u3088\u3046\u306b\u3001CPH\u306f<strong>\u500b\u4eba\u5358\u4f4d\u3067\u3082\u5168\u4f53\u5358\u4f4d\u3067\u3082\u8a08\u7b97\u53ef\u80fd<\/strong>\u306a\u6307\u6a19\u3067\u3042\u308a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u751f\u7523\u6027\u3092\u6e2c\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u30bb\u30f3\u30bf\u30fc\u5168\u4f53\u306e\u7a3c\u50cd\u52b9\u7387\u3092\u628a\u63e1\u3059\u308b\u969b\u306b\u3082\u6d3b\u7528\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u305f\u3060\u3057\u3001CPH\u5358\u72ec\u3067\u306f\u8a55\u4fa1\u304c\u4e0d\u5341\u5206\u306a\u305f\u3081\u3001<strong>ATT\uff08\u5e73\u5747\u901a\u8a71\u6642\u9593\uff09\u3084AHT\uff08\u5e73\u5747\u51e6\u7406\u6642\u9593\uff09\u306a\u3069\u4ed6\u306eKPI\u3068\u7d44\u307f\u5408\u308f\u305b\u3066\u5224\u65ad\u3059\u308b\u3053\u3068\u304c\u91cd\u8981<\/strong>\u3067\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E3%81%AEATT%E3%81%A8%E3%81%AF\"><\/span>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eATT\u3068\u306f<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p><mark>ATT\u3068\u306f\u300cAverage Talk Time\u300d\u306e\u7565\u3067\u30011\u30b3\u30fc\u30eb\u5f53\u305f\u308a\u306e\u5e73\u5747\u901a\u8a71\u6642\u9593\u3092\u793a\u3059\u6307\u6a19<\/mark>\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u524d\u8ff0\u306eCPH\u306f\u30b3\u30fc\u30eb\u5f8c\u306e\u51e6\u7406\u307e\u3067\u542b\u3081\u305f\u6307\u6a19\u3067\u3059\u304c\u3001ATT\u306f\u7d14\u7c8b\u306b\u9867\u5ba2\u3068\u306e\u901a\u8a71\u6642\u9593\u3092\u57fa\u306b\u7b97\u51fa\u3055\u308c\u308b\u6307\u6a19\u3067\u3059\u3002ATT\u3067\u306f\u3001\u30b3\u30fc\u30eb\u3092\u53d7\u3051\u3066\u304b\u3089\u5207\u65ad\u3059\u308b\u307e\u3067\u306b\u3069\u306e\u7a0b\u5ea6\u306e\u6642\u9593\u3092\u8981\u3057\u305f\u304b\u3092\u6e2c\u5b9a\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">ATT\u306e\u7b97\u51fa\u65b9\u6cd5<\/h3>\n\n\n<table style=\"border-collapse: collapse; width: 100%; height: 91px;\">\n<tbody>\n<tr style=\"height: 23px;\">\n<td style=\"width: 50%; background-color: #31529c; text-align: center; height: 23px;\"><span style=\"color: #ffffff;\"><strong>\u6307\u6a19<\/strong><\/span><\/td>\n<td style=\"width: 50%; background-color: #31529c; text-align: center; height: 23px;\"><span style=\"color: #ffffff;\"><strong>\u8a08\u7b97\u5f0f<\/strong><\/span><\/td>\n<\/tr>\n<tr style=\"height: 68px;\">\n<td style=\"width: 50%; text-align: center; height: 68px;\">\n<p>ATT\uff081\u30b3\u30fc\u30eb\u3042\u305f\u308a\u306e\u5e73\u5747\u901a\u8a71\u6642\u9593\uff09<\/p>\n<\/td>\n<td style=\"width: 50%; text-align: center; height: 68px;\">\n<p>\u7dcf\u901a\u8a71\u6642\u9593\u00f7\u7dcf\u5bfe\u5fdc\u4ef6\u6570<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>\u25bcATT\uff08\u5e73\u5747\u901a\u8a71\u6642\u9593\uff09\u306e\u8a08\u7b97\u4f8b<\/strong><br>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c3\u4ef6\u306e\u30b3\u30fc\u30eb\u3092\u5bfe\u5fdc\u3057\u305f\u3068\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>1\u4ef6\u76ee\uff1a\u901a\u8a71\u6642\u9593 3\u5206<\/li>\n\n\n\n<li>2\u4ef6\u76ee\uff1a\u901a\u8a71\u6642\u9593 5\u5206<\/li>\n\n\n\n<li>3\u4ef6\u76ee\uff1a\u901a\u8a71\u6642\u9593 10\u5206<\/li>\n<\/ul>\n\n\n\n<p>3\u4ef6\u5206\u306e\u5e73\u5747\u901a\u8a71\u6642\u9593\u306f\u3001<br><strong>ATT \uff1d\uff083\u5206 \uff0b 5\u5206 \uff0b 10\u5206\uff09 \u00f7 3 \uff1d 6\u5206<\/strong><\/p>\n\n\n\n<p>\u3064\u307e\u308a\u3001\u300c<span style=\"text-decoration: underline;\">1\u4ef6\u3042\u305f\u308a<strong>\u5e73\u57476\u5206<\/strong>\u3067\u901a\u8a71\u3057\u3066\u3044\u308b<\/span>\u300d\u3068\u3044\u3046\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<\/div><\/div>\n\n\n\n<p>ATT\u306f\u3001\u305f\u3060\u77ed\u3051\u308c\u3070\u3088\u3044\u308f\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002ATT\u3092\u6c17\u306b\u3059\u308b\u3042\u307e\u308a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u65e9\u53e3\u3067\u8a71\u3057\u305f\u308a\u3001\u9867\u5ba2\u306e\u8981\u671b\u306b\u3057\u3063\u304b\u308a\u56de\u7b54\u3059\u308b\u3053\u3068\u306a\u304f\u30b3\u30fc\u30eb\u3092\u5207\u65ad\u3057\u305f\u308a\u3059\u308b\u3068\u5f53\u7136\u306a\u304c\u3089\u9867\u5ba2\u6e80\u8db3\u5ea6\u306f\u4e0b\u304c\u308b\u305f\u3081\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u306e\u30d0\u30e9\u30f3\u30b9\u3092\u898b\u306a\u304c\u3089\u9069\u5207\u306a\u6c34\u6e96\u306b\u6301\u3063\u3066\u3044\u304f\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E3%81%AEAHT%E3%81%A8%E3%81%AF\"><\/span>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eAHT\u3068\u306f<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p><mark>AHT\u3068\u306f\u300cAverage Handling Time\u300d\u306e\u7565\u3067\u3001<\/mark><mark>1<\/mark><mark>\u30b3\u30fc\u30eb\u3042\u305f\u308a\u306e\u5e73\u5747\u51e6\u7406\u6642\u9593\u3092\u793a\u3059\u6307\u6a19<\/mark>\u3067\u3059\u3002<\/p>\n\n\n\n<p>ATT\u3068\u306e\u9055\u3044\u306f\u3001ATT\u304c\u5e73\u5747\u901a\u8a71\u6642\u9593\u3060\u3051\u3092\u5bfe\u8c61\u3068\u3059\u308b\u306e\u306b\u5bfe\u3057\u3001AHT\u306f\u305d\u306e\u5f8c\u306e\u901a\u8a71\u5f8c\u306e\u51e6\u7406\u307e\u3067\u3092\u5305\u62ec\u3057\u3066\u3044\u308b\u70b9\u3067\u3059\u3002<mark>\u901a\u8a71\u7d42\u4e86\u5f8c\u306e\u51e6\u7406\u6642\u9593\u3092\u793a\u3059\u6307\u6a19\u306fACW\uff08After Call Work)\u3068\u3044\u3044<\/mark>\u3001\u9867\u5ba2\u3068\u306e\u901a\u8a71\u7d42\u4e86\u5f8c\u306b\u5bfe\u5fdc\u8a18\u9332\u3092\u5165\u529b\u3057\u305f\u308a\u3001\u4ed6\u90e8\u7f72\u3078\u7533\u3057\u9001\u308a\u3092\u3057\u305f\u308a\u3068\u3044\u3063\u305f\u9867\u5ba2\u3068\u30b3\u30fc\u30eb\u3057\u305f\u7d50\u679c\u3092\u53d7\u3051\u3066\u4f5c\u696d\u3059\u308b\u6642\u9593\u3092\u57fa\u6e96\u3068\u3057\u3066\u7b97\u51fa\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3064\u307e\u308a\u3001AHT\u306f<span style=\"text-decoration: underline;\">\u300c\u30b3\u30fc\u30eb\u958b\u59cb\u300d\u2192\u300c\u30b3\u30fc\u30eb\u7d42\u4e86\u300d\u2192\u300c\u5f8c\u51e6\u7406\u958b\u59cb\u300d\u2192\u300c\u5f8c\u51e6\u7406\u7d42\u4e86\u300d\u3068\u3044\u3046\u4e00\u9023\u306e\u696d\u52d9\u30d5\u30ed\u30fc\u3092\u3001\u3069\u308c\u304f\u3089\u3044\u306e\u6642\u9593\u3067\u5b8c\u7d50\u3067\u304d\u3066\u3044\u308b\u304b<\/span>\u3092\u6e2c\u5b9a\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">AHT\u306e\u7b97\u51fa\u65b9\u6cd5<\/h3>\n\n\n<table style=\"border-collapse: collapse; width: 100%; height: 200px;\">\n<tbody>\n<tr style=\"height: 23px;\">\n<td style=\"width: 50%; background-color: #31529c; height: 23px; text-align: center;\"><span style=\"color: #ffffff;\"><strong>\u6307\u6a19<\/strong><\/span><\/td>\n<td style=\"width: 50%; background-color: #31529c; height: 23px; text-align: center;\"><span style=\"color: #ffffff;\"><strong>\u8a08\u7b97\u5f0f<\/strong><\/span><\/td>\n<\/tr>\n<tr style=\"height: 68px;\">\n<td style=\"width: 50%; height: 68px; background-color: #d3dcf5; text-align: center;\">\n<p><strong>AHT\uff081\u5bfe\u5fdc\u3042\u305f\u308a\u306e\u5e73\u5747\u51e6\u7406\u6642\u9593\uff09<\/strong><\/p>\n<\/td>\n<td style=\"width: 50%; height: 68px; background-color: #d3dcf5; text-align: center;\">\n<p><strong>ATT\uff0bACW<\/strong><\/p>\n<\/td>\n<\/tr>\n<tr style=\"height: 46px;\">\n<td style=\"width: 50%; height: 46px; background-color: #d3dcf5; text-align: center;\">\n<p>ACW\uff081\u30b3\u30fc\u30eb\u3042\u305f\u308a\u306e\u901a\u8a71\u7d42\u4e86\u5f8c\u306e\u5e73\u5747\u51e6\u7406\u6642\u9593\uff09<\/p>\n<\/td>\n<td style=\"width: 50%; background-color: #d3dcf5; text-align: center; height: 46px;\">\n<p>\u901a\u8a71\u7d42\u4e86\u5f8c\u306e\u51e6\u7406\u6642\u9593\u00f7\u7dcf\u5bfe\u5fdc\u4ef6\u6570<\/p>\n<\/td>\n<\/tr>\n<tr style=\"height: 68px;\">\n<td style=\"width: 50%; background-color: #d3dcf5; text-align: center; height: 63px;\">\n<p>ATT\uff081\u30b3\u30fc\u30eb\u3042\u305f\u308a\u306e\u5e73\u5747\u901a\u8a71\u6642\u9593\uff09<\/p>\n<\/td>\n<td style=\"width: 50%; background-color: #d3dcf5; text-align: center; height: 63px;\">\n<p>\u7dcf\u901a\u8a71\u6642\u9593\u00f7\u7dcf\u5bfe\u5fdc\u4ef6\u6570<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>\u25bcAHT\uff08\u5e73\u5747\u51e6\u7406\u6642\u9593\uff09\u306e\u8a08\u7b97\u4f8b<\/strong><br>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c2\u4ef6\u306e\u30b3\u30fc\u30eb\u3092\u5bfe\u5fdc\u3057\u305f\u3068\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>1\u4ef6\u76ee\uff1a\u901a\u8a71\u6642\u95933\u5206\u3001\u5f8c\u51e6\u74061\u5206<\/li>\n\n\n\n<li>2\u4ef6\u76ee\uff1a\u901a\u8a71\u6642\u95935\u5206\u3001\u5f8c\u51e6\u74062\u5206<\/li>\n<\/ul>\n\n\n\n<p>\u305d\u308c\u305e\u308c\u306e\u5bfe\u5fdc\u6642\u9593\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>1\u4ef6\u76ee\uff1a3\u5206\uff08\u901a\u8a71\uff09\uff0b1\u5206\uff08\u5f8c\u51e6\u7406\uff09\uff1d4\u5206<\/li>\n\n\n\n<li>2\u4ef6\u76ee\uff1a5\u5206\uff08\u901a\u8a71\uff09\uff0b2\u5206\uff08\u5f8c\u51e6\u7406\uff09\uff1d7\u5206<\/li>\n<\/ul>\n\n\n\n<p>2\u4ef6\u5206\u306e\u5e73\u5747\u51e6\u7406\u6642\u9593\u306f\u3001<br><strong>AHT \uff1d\uff084\u5206 \uff0b 7\u5206\uff09 \u00f7 2 \uff1d 5.5\u5206<\/strong><br>\u300c<span style=\"text-decoration: underline;\">1\u4ef6\u3042\u305f\u308a<strong>\u5e73\u57475.5\u5206<\/strong>\u3067\u5bfe\u5fdc\u3057\u3066\u3044\u308b<\/span>\u300d\u3068\u3044\u3046\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<\/div><\/div>\n\n\n\n<p>AHT\u3082\u52b9\u7387\u6027\u3092\u6e2c\u308b\u6307\u6a19\u306e\u305f\u3081\u3001\u57fa\u672c\u7684\u306b\u306f\u77ed\u3044\u65b9\u304c\u826f\u3044\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u69cb\u6210\u8981\u7d20\u3054\u3068\u306b\u898b\u308b\u3068\u3001ATT\u306f\u524d\u8ff0\u3057\u305f\u901a\u308a\u3001\u305f\u3060\u77ed\u3051\u308c\u3070\u826f\u3044\u308f\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u304c\u3001ACW\u306b\u95a2\u3057\u3066\u306f\u77ed\u3051\u308c\u3070\u77ed\u3044\u307b\u3069\u3088\u3044\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u5206\u6790\u3001\u6539\u5584\u3059\u308b\u5834\u5408\u306f\u5fc5\u305a\u69cb\u6210\u8981\u7d20\u3054\u3068\u306b\u5206\u89e3\u3057\u3066\u307f\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"CPH%E3%83%BBATT%E3%83%BBAHT%E3%81%AE%E6%94%B9%E5%96%84%E6%96%B9%E6%B3%95\"><\/span>CPH\u30fbATT\u30fbAHT\u306e\u6539\u5584\u65b9\u6cd5<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>CPH\u30fbATT\u30fbAHT\u305d\u308c\u305e\u308c\u306e\u6307\u6a19\u306b\u3064\u3044\u3066\u3001\u3069\u306e\u3088\u3046\u306b\u3059\u308c\u3070\u6539\u5584\u3055\u308c\u308b\u306e\u304b\u3092\u5177\u4f53\u7684\u306b\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">CPH\u306e\u6539\u5584\u65b9\u6cd5<\/h3>\n\n\n\n<p>CPH\u3092\u6539\u5584\u3059\u308b\u5834\u5408\u3001<mark><strong>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u500b\u3005\u306e\u80fd\u529b<\/strong>\u3068<strong>\u30bb\u30f3\u30bf\u30fc\u5168\u4f53\u306e\u30b7\u30b9\u30c6\u30e0\u3084\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u7b49\u30bb\u30f3\u30bf\u30fc\u306e\u80fd\u529b<\/strong>\u30682\u3064\u306e\u5074\u9762\u3067\u898b\u3066\u3044\u304f\u5fc5\u8981<\/mark>\u304c\u3042\u308a\u307e\u3059\u3002\u3069\u3061\u3089\u304b\u3001\u3082\u3057\u304f\u306f\u305d\u306e\u4e21\u65b9\u306b\u554f\u984c\u304c\u3042\u308b\u306e\u304b\u8ab2\u984c\u3092\u898b\u6975\u3081\u3066\u304b\u3089\u5bfe\u5fdc\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u81ea\u793e\u30bb\u30f3\u30bf\u30fc\u306e\u30d5\u30a7\u30fc\u30ba\u306b\u3082\u6ce8\u76ee\u304c\u5fc5\u8981\u3067\u3059\u3002\u7acb\u3061\u4e0a\u304c\u3063\u305f\u3070\u304b\u308a\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u3042\u308c\u3070\u3001\u30de\u30cb\u30e5\u30a2\u30eb\u3084\u30b7\u30b9\u30c6\u30e0\u306a\u3069\u304c\u6700\u9069\u5316\u3055\u308c\u3066\u3044\u306a\u3044\u30b1\u30fc\u30b9\u3082\u3042\u308b\u3067\u3057\u3087\u3046\u3002\u305d\u306e\u5834\u5408\u306eCPH\u6539\u5584\u306b\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3068\u7ba1\u7406\u8005\u5074\u53cc\u65b9\u306e\u30b9\u30ad\u30eb\u30a2\u30c3\u30d7\u3068\u30a4\u30f3\u30d5\u30e9\u6574\u5099\u306b\u52aa\u3081\u308b\u3053\u3068\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u65e2\u306b\u5b89\u5b9a\u3057\u305f\u904b\u55b6\u3092\u884c\u3063\u3066\u3044\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u3042\u308c\u3070\u3001ATT\u3084ACW\u306e\u6570\u5024\u3092\u53c2\u7167\u3057\u3001\u30b3\u30fc\u30eb\u5bfe\u5fdc\u306e\u3069\u306e\u90e8\u5206\u306b\u6642\u9593\u3092\u8981\u3057\u3066\u3044\u308b\u306e\u304b\u3092\u78ba\u8a8d\u3059\u308b\u3088\u3046\u306b\u3057\u307e\u3057\u3087\u3046\u3002\u7279\u306b\u6642\u9593\u306e\u304b\u304b\u3063\u3066\u3044\u308b\u30dc\u30c8\u30eb\u30cd\u30c3\u30af\u3092\u767a\u898b\u3057\u3001\u305d\u308c\u306b\u5bfe\u3057\u3066\u6253\u3061\u624b\u3092\u8003\u3048\u308b\u306e\u304c\u5b9a\u77f3\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">ATT\u306e\u6539\u5584\u65b9\u6cd5<\/h3>\n\n\n\n<p>ATT\u306e\u6539\u5584\u65b9\u6cd5\u306f\u3001<mark>\u9867\u5ba2\u3068\u306e\u5fdc\u5bfe\u5185\u5bb9\u306e\u898b\u76f4\u3057\u304c\u30b9\u30bf\u30fc\u30c8<\/mark>\u3067\u3059\u3002\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u3084\u5bfe\u5fdc\u30c1\u30e3\u30fc\u30c8\u306e\u4e2d\u3067\u5197\u9577\u7684\u306a\u90e8\u5206\u3084\u7121\u99c4\u306a\u30d5\u30ed\u30fc\u304c\u306a\u3044\u304b\u3092\u78ba\u8a8d\u3057\u307e\u3057\u3087\u3046\u3002\u3053\u306e\u3068\u304d\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306e\u826f\u3044\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u3069\u306e\u3088\u3046\u306b\u6848\u5185\u3057\u3066\u3044\u308b\u304b\u3092\u53c2\u8003\u306b\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306e\u826f\u3044\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u3084\u5bfe\u5fdc\u30c1\u30e3\u30fc\u30c8\u3092\u5de5\u592b\u3057\u3066\u5229\u7528\u3057\u3066\u3044\u308b\u3053\u3068\u304c\u591a\u304f\u3001\u305d\u3053\u306b\u6539\u5584\u306e\u7cf8\u53e3\u304c\u3042\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30c8\u30fc\u30af\u306b\u306f\u4e00\u9023\u306e\u6d41\u308c\u304c\u3042\u308a\u307e\u3059\u3002\u591a\u304f\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u7740\u4fe1\u5f8c\u306b\u672c\u4eba\u78ba\u8a8d\u3092\u884c\u3044\u3001\u305d\u3053\u304b\u3089\u8981\u4ef6\u3092\u4f3a\u3046\u3068\u3044\u3046\u5bfe\u5fdc\u30d5\u30ed\u30fc\u304c\u4e00\u822c\u7684\u3067\u3059\u3002\u305d\u306e\u6642\u70b9\u3067\u3069\u306e\u3088\u3046\u306a\u554f\u3044\u5408\u308f\u305b\u306a\u306e\u304b\u30b3\u30fc\u30eb\u30ea\u30fc\u30ba\u30f3\u3092\u5224\u65ad\u3057\u3001\u500b\u5225\u306b\u5bfe\u5fdc\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u306e\u5834\u5408\u3001\u7740\u4fe1\u524d\u306b\u9867\u5ba2\u8981\u4ef6\u304c\u3042\u308b\u7a0b\u5ea6\u5224\u660e\u3057\u3066\u3044\u308c\u3070\u3001\u8981\u4ef6\u3092\u4f3a\u3046\u30d7\u30ed\u30bb\u30b9\u3092\u7c21\u7565\u5316\u3057\u3001\u30b3\u30fc\u30eb\u6642\u9593\u3092\u77ed\u7e2e\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<mark>IVR\uff08\u81ea\u52d5\u5fdc\u7b54\u30b7\u30b9\u30c6\u30e0\uff09\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u5bfe\u5fdc\u524d\u306b\u8981\u4ef6\u3092\u7d5e\u308a\u8fbc\u307f\u3001ATT\u3092\u6539\u5584\u3059\u308b\u3068\u3044\u3046\u65b9\u6cd5<\/mark>\u3082\u6709\u52b9\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u306e\u3088\u3046\u306a\u30b7\u30b9\u30c6\u30e0\u306e\u5c0e\u5165\u306a\u3057\u306b\u5358\u306b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u30b9\u30d4\u30fc\u30c9\u30a2\u30c3\u30d7\u3092\u6c42\u3081\u308b\u3060\u3051\u3067\u306f\u3001\u901a\u8a71\u54c1\u8cea\u304c\u4f4e\u4e0b\u3057\u3001\u304b\u3048\u3063\u3066\u9867\u5ba2\u306e\u5fc3\u8a3c\u3092\u60aa\u304f\u3057\u304b\u306d\u307e\u305b\u3093\u3002\u54c1\u8cea\u3092\u7dad\u6301\u3057\u3064\u3064\u3001IVR\u306a\u3069\u306e\u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u3067\u52b9\u7387\u5316\u3059\u308b\u3053\u3068\u304cATT\u6539\u5584\u306e\u7406\u60f3\u3067\u3059\u3002<\/p>\n\n\n\n<p><strong>\u25bcIVR\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u3066\u3044\u308b\u8a18\u4e8b\u306f\u3053\u3061\u3089<\/strong><br>\u300c<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/334\/?utm_source=connenavi&amp;utm_medium=textlink&amp;utm_campaign=note&amp;utm_term=331\" target=\"_blank\" rel=\"noopener\" title=\"\">IVR\uff08\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\u30b7\u30b9\u30c6\u30e0\uff09\u3068\u306f\u2502\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306e\u6d3b\u7528\u65b9\u6cd5\u3092\u89e3\u8aac<\/a>\u300d<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">AHT\u306e\u6539\u5584\u65b9\u6cd5<\/h3>\n\n\n\n<p><mark>AHT\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u307e\u305a\u306f\u69cb\u6210\u8981\u7d20\u3067\u3042\u308bATT\u3068ACW\u306b\u5206\u3051\u3066\u5206\u6790\u3059\u308b\u5fc5\u8981<\/mark>\u304c\u3042\u308a\u307e\u3059\u3002\u3069\u3061\u3089\u306b\u30dc\u30c8\u30eb\u30cd\u30c3\u30af\u304c\u3042\u308b\u306e\u304b\u3092\u5206\u6790\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u6539\u5584\u65b9\u6cd5\u306b\u3064\u3044\u3066\u306f\u3001ATT\u306b\u3064\u3044\u3066\u306f\u524d\u8ff0\u306e\u901a\u308a\u3067\u3059\u304c\u3001<mark>ACW\u306e\u6539\u5584\u306b\u306f\u300c<strong>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30b9\u30ad\u30eb\u30a2\u30c3\u30d7<\/strong>\u300d\u3068\u300c<strong>\u30b7\u30b9\u30c6\u30e0\u306e\u898b\u76f4\u3057<\/strong>\u300d\u3001\u300c<strong>\u696d\u52d9\u30d5\u30ed\u30fc\u306e\u898b\u76f4\u3057<\/strong>\u300d\u3068\u3044\u30463\u901a\u308a\u306e\u65b9\u6cd5<\/mark>\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u300c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30b9\u30ad\u30eb\u30a2\u30c3\u30d7\u300d\u3067\u306f\u7279\u306b\u30d1\u30bd\u30b3\u30f3\u64cd\u4f5c\u306e\u30b9\u30ad\u30eb\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u52b9\u679c\u7684\u3067\u3059\u3002\u30bf\u30a4\u30d4\u30f3\u30b0\u30b9\u30ad\u30eb\u3084\u6587\u7ae0\u69cb\u6210\u80fd\u529b\u3001\u9069\u5207\u306a\u30b3\u30fc\u30eb\u30ea\u30fc\u30ba\u30f3\u3092\u9078\u629e\u3059\u308b\u529b\u306a\u3069\u304c\u809d\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u308c\u3089\u306f\u7814\u4fee\u3084\u65e5\u3005\u306e\u696d\u52d9\u306e\u4e2d\u3067\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u901a\u3058\u3066\u990a\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>\u25bc\u95a2\u9023\u8a18\u4e8b\u306f\u3053\u3061\u3089<\/strong><br>\u300c<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/2739\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u80b2\u6210\u306e\u30dd\u30a4\u30f3\u30c8\u2502\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308bSV\u306e\u91cd\u8981\u6027\u3084\u5fc5\u8981\u30b9\u30ad\u30eb\u3092\u89e3\u8aac<\/a>\u300d<br>\u300c<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/3517\/\" title=\"\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u6559\u80b2\u5b8c\u5168\u30ac\u30a4\u30c9\uff5c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u7814\u4fee\u3084\u91cd\u8981\u30dd\u30a4\u30f3\u30c8\u3092\u89e3\u8aac<\/a>\u300d<\/p>\n<\/div><\/div>\n\n\n\n<p>\u6b21\u306b\u300c\u30b7\u30b9\u30c6\u30e0\u306e\u898b\u76f4\u3057\u300d\u3067\u306f\u3001\u5165\u529b\u30b7\u30b9\u30c6\u30e0\u306e\u30e6\u30fc\u30b6\u30fc\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u3092\u6539\u5584\u3057\u5165\u529b\u3057\u3084\u3059\u3044\u753b\u9762\u306b\u3059\u308b\u3068\u3044\u3063\u305f\u5de5\u592b\u3084\u3001\u30b7\u30b9\u30c6\u30e0\u9023\u643a\u3055\u305b\u3066\u5165\u529b\u9805\u76ee\u3092\u6e1b\u3089\u3059\u3068\u3044\u3063\u305f\u5de5\u592b\u304c\u5fc5\u8981\u3067\u3057\u3087\u3046\u3002\u307e\u305f\u3001\u6700\u8fd1\u3067\u306f<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/259\/?utm_source=connenavi&amp;utm_medium=textlink&amp;utm_campaign=note&amp;utm_term=331\" target=\"_blank\" rel=\"noopener\" title=\"\">AI\u6280\u8853\u3092\u6d3b\u7528\u3057\u305f\u97f3\u58f0\u8a8d\u8b58\u30b7\u30b9\u30c6\u30e0<\/a>\u306b\u3088\u308a\u3001\u5165\u529b\u3092\u77ed\u7e2e\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u6700\u5f8c\u306b\u300c<strong>\u696d\u52d9\u30d5\u30ed\u30fc\u306e\u898b\u76f4\u3057<\/strong>\u300d\u3067\u306f\u3001\u30b3\u30fc\u30eb\u5185\u5bb9\u306e\u51e6\u7406\u3092\u5206\u62c5\u3057\u3066\u884c\u3046\u3068\u3044\u3063\u305f\u7b56\u304c\u3042\u308a\u307e\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u3059\u3079\u3066\u3092\u884c\u3046\u306e\u3067\u306f\u306a\u304f\u3001\u5f8c\u51e6\u7406\u306e\u4e00\u90e8\u306f\u696d\u52d9\u51e6\u7406\u5c02\u9580\u306e\u30b9\u30bf\u30c3\u30d5\u3067\u5bfe\u5fdc\u3059\u308b\u3068\u3044\u3063\u305f\u5177\u5408\u306b\u696d\u52d9\u30d5\u30ed\u30fc\u3092\u5909\u66f4\u3059\u308b\u3068\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u96fb\u8a71\u5fdc\u5bfe\u306b\u304b\u3051\u3089\u308c\u308b\u6642\u9593\u304c\u5897\u3048\u3001CPH\u304c\u4e0a\u6607\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E3%81%A7%E7%94%9F%E7%94%A3%E6%80%A7%E6%8C%87%E6%A8%99%E3%81%AE%E6%94%B9%E5%96%84%E3%81%8C%E9%87%8D%E8%A6%81%E3%81%AA%E7%90%86%E7%94%B1\"><\/span>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u751f\u7523\u6027\u6307\u6a19\u306e\u6539\u5584\u304c\u91cd\u8981\u306a\u7406\u7531<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"1028\" height=\"567\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/07\/cotra_2024telstress.png\" alt=\"\" class=\"wp-image-4254\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/07\/cotra_2024telstress.png 1028w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/07\/cotra_2024telstress-300x165.png 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/07\/cotra_2024telstress-1024x565.png 1024w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/07\/cotra_2024telstress-768x424.png 768w\" sizes=\"(max-width: 1028px) 100vw, 1028px\" \/><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/www.transcosmos-cotra.jp\/report\/customer-needs-survey-2024-for-customer-support\" target=\"_blank\" rel=\"noopener\" title=\"\">\u3010\u51fa\u5178\uff1acotra\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306b\u5bfe\u3059\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30cb\u30fc\u30ba\u8abf\u67fb2024\u300d\u3011<\/a><\/figcaption><\/figure>\n<\/div>\n\n\n<p>\u3053\u3061\u3089\u306f\u3001\u5927\u624bBPO\u4f01\u696d\u3067\u3042\u308b<a href=\"https:\/\/www.transcosmos-cotra.jp\/report\/customer-needs-survey-2024-for-customer-support\" target=\"_blank\" rel=\"noopener\" title=\"\">\u30c8\u30e9\u30f3\u30b9\u30fb\u30b3\u30b9\u30e2\u30b9\u793e\u304c\u5b9f\u65bd\u3057\u305f\u30a2\u30f3\u30b1\u30fc\u30c8<\/a>\u3067\u3001\u96fb\u8a71\u3067\u30b9\u30c8\u30ec\u30b9\u3092\u611f\u3058\u305f\u3053\u3068\u304c\u3042\u308b\u9867\u5ba2\u306b\u5bfe\u3057\u3066\u3001\u3069\u306e\u3088\u3046\u306a\u72b6\u6cc1\u3067\u30b9\u30c8\u30ec\u30b9\uff08\u4e0d\u6e80\u30fb\u4e0d\u5feb\u30fb\u4e0d\u4fbf\uff09\u3092\u611f\u3058\u305f\u304b\u3092\u8cea\u554f\u3057\u305f\u7d50\u679c\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u5f53\u7136\u3001<mark>\u5fdc\u5bfe\u305d\u306e\u3082\u306e\u306b\u5bfe\u3059\u308b\u4e0d\u6e80\u3068\u3044\u3046\u306e\u3082\u4e0a\u4f4d\u306b\u3042\u308a\u307e\u3059\u304c\u3001\u6700\u3082\u30b9\u30c8\u30ec\u30b9\u3092\u611f\u3058\u3084\u3059\u3044\u306e\u306f\u300c<strong>\u96fb\u8a71\u304c\u3064\u306a\u304c\u308a\u306b\u304f\u3044<\/strong>\u300d\u3068\u3044\u3046\u72b6\u6cc1<\/mark>\u3067\u3059\u3002\u3053\u308c\u3089\u306e\u7d50\u679c\u306f\u3069\u308c\u3060\u3051\u5fdc\u5bfe\u304c\u7d20\u6674\u3089\u3057\u304f\u3066\u3082\u3001\u305d\u3082\u305d\u3082\u30bb\u30f3\u30bf\u30fc\u3068\u3057\u3066\u306e\u751f\u7523\u6027\u304c\u4f4e\u3044\u3068\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3082\u4e0a\u304c\u308a\u306b\u304f\u3044\u3068\u3044\u3046\u3053\u3068\u3092\u793a\u5506\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u305d\u306e\u305f\u3081\u3001\u30b3\u30b9\u30c8\u306e\u89b3\u70b9\u3060\u3051\u3067\u306a\u304f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u89b3\u70b9\u304b\u3089\u3082\u3001\u751f\u7523\u6027\u6307\u6a19\u306e\u6539\u5584\u306b\u6ce8\u76ee\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"cta_area\">\n  <p class=\"cta_text\">\u300c\u51e6\u7406\u4ef6\u6570\u304c\u4f38\u3073\u306a\u3044\u300d\u300c\u5fdc\u5bfe\u6642\u9593\u304c\u6539\u5584\u3057\u306a\u3044\u300d\u2500\u2500<br>\nKPI\u6539\u5584\u306e\u3054\u76f8\u8ac7\u306f\u3001\u5b9f\u7e3e\u3042\u308b\u5916\u90e8\u30d1\u30fc\u30c8\u30ca\u30fc\u3078\u3002<\/p>\n  <p class=\"cta_btn\">\n    <a href=\"https:\/\/willof-work.co.jp\/corp\/contact\/officework\/?utm_source=connenavi&amp;utm_medium=button&amp;utm_campaign=contact&amp;utm_term=331_2\" target=\"_blank\" rel=\"noopener\">\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u306b\u76f8\u8ac7\u3059\u308b<\/a>\n  <\/p>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E5%90%84%E6%95%B0%E5%80%A4%E3%82%92%E5%AE%9A%E6%9C%9F%E7%9A%84%E3%81%AB%E8%A6%8B%E7%9B%B4%E3%81%97%E3%81%A6%E3%82%B5%E3%83%BC%E3%83%93%E3%82%B9%E3%83%AC%E3%83%99%E3%83%AB%E3%82%92%E5%90%91%E4%B8%8A\"><\/span>\u5404\u6570\u5024\u3092\u5b9a\u671f\u7684\u306b\u898b\u76f4\u3057\u3066\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u3092\u5411\u4e0a<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u3053\u306e\u3088\u3046\u306b\u3001<mark>CPH\u30fbATT\u30fbAHT\u306e\u6307\u6a19\u306b\u306f\u78ba\u8a8d\u3059\u3079\u304d\u30dd\u30a4\u30f3\u30c8\u304c\u3042\u308a\u3001\u5358\u4e00\u6307\u6a19\u3067\u306a\u304f\u8907\u6570\u306e\u6307\u6a19\u3092\u7167\u5408\u3057<\/mark><mark>\u3001<\/mark><mark>\u6539\u5584\u30dd\u30a4\u30f3\u30c8\u3092\u63a2\u3059\u3053\u3068\u304c\u91cd\u8981<\/mark>\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u751f\u7523\u6027\u3092\u6e2c\u308b\u6307\u6a19\u306f\u3044\u304f\u3064\u3082\u3042\u308a\u307e\u3059\u304c\u3001\u3069\u308c\u304b\u3072\u3068\u3064\u3060\u3051\u3067\u6e2c\u5b9a\u3059\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u8907\u6570\u306e\u6307\u6a19\u306e\u6570\u5024\u3092\u898b\u6bd4\u3079\u306a\u304c\u3089\u300c\u3069\u3053\u306b\u30dc\u30c8\u30eb\u30cd\u30c3\u30af\u304c\u3042\u308b\u306e\u304b\u300d\u3092\u628a\u63e1\u3057\u305f\u4e0a\u3067\u6539\u5584\u306b\u53d6\u308a\u7d44\u307f\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p><strong>\u25bcWILLOF\u306eBPO\u9ad8\u77e5\u30bb\u30f3\u30bf\u30fc\u30fb\u751f\u7523\u6027\u5411\u4e0a\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306e\u8a18\u4e8b\u3082\u3054\u89a7\u304f\u3060\u3055\u3044<\/strong><\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-media-text is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"626\" height=\"412\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/12\/kouchicrm.jpg\" alt=\"\" class=\"wp-image-3112 size-full\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/12\/kouchicrm.jpg 626w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/12\/kouchicrm-300x197.jpg 300w\" sizes=\"(max-width: 626px) 100vw, 626px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p><a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/1361\/?utm_source=connenavi&amp;utm_medium=textlink&amp;utm_campaign=note&amp;utm_term=331_2\" target=\"_blank\" rel=\"noopener\" title=\"\">\u30b7\u30cb\u30a2\u30b9\u30bf\u30c3\u30d5CPH5\u21927\u3078\u6539\u5584\u2502\u751f\u7523\u6027\u3092\u9ad8\u3081\u308bWILLOF\u9ad8\u77e5\u30bb\u30f3\u30bf\u30fc\u306e\u3054\u7d39\u4ecb<\/a><\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%81%BE%E3%81%A8%E3%82%81\"><\/span>\u307e\u3068\u3081<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>CPH\u30fbATT\u30fbAHT\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u751f\u7523\u6027\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5de6\u53f3\u3059\u308b\u91cd\u8981\u306a\u6307\u6a19\u3067\u3059\u3002<br>\u305d\u308c\u305e\u308c\u306e\u6570\u5024\u3092\u6b63\u3057\u304f\u628a\u63e1\u3057\u3001\u30dc\u30c8\u30eb\u30cd\u30c3\u30af\u3092\u898b\u6975\u3081\u308b\u3053\u3068\u3067\u3001\u73fe\u5834\u306e\u6539\u5584\u30dd\u30a4\u30f3\u30c8\u304c\u660e\u78ba\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u300c\u3069\u3053\u304b\u3089\u624b\u3092\u3064\u3051\u308b\u3079\u304d\u304b\u308f\u304b\u3089\u306a\u3044\u300d\u300c\u6307\u6a19\u3092\u898b\u3066\u3044\u308b\u3060\u3051\u3067\u6d3b\u7528\u3067\u304d\u3066\u3044\u306a\u3044\u300d\u2500\u2500<br>\u305d\u3093\u306a\u5834\u5408\u306f\u3001\u7b2c\u4e09\u8005\u306e\u8996\u70b9\u3092\u53d6\u308a\u5165\u308c\u308b\u3053\u3068\u3067\u3001\u8ab2\u984c\u306e\u65e9\u671f\u767a\u898b\u3068\u6539\u5584\u306b\u3064\u306a\u304c\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<div class=\"cta_area\">  <p class=\"cta_ttl\">\u793e\u5185\u5bfe\u5fdc\u306b\u9650\u754c\u3092\u611f\u3058\u305f\u3089\u2500\u2500BPO\u5c0e\u5165\u3068\u3044\u3046\u9078\u629e\u80a2\u3092<\/p>  <p class=\"cta_text\">\u300cCPH\u3084AHT\u3092\u6539\u5584\u3057\u305f\u3044\u3051\u308c\u3069\u3001\u793e\u5185\u306e\u30ea\u30bd\u30fc\u30b9\u3067\u306f\u9650\u754c\u304c\u3042\u308b\u300d<br>\n\u300c\u5c5e\u4eba\u7684\u306a\u904b\u55b6\u3067\u3001\u52b9\u7387\u5316\u3084\u54c1\u8cea\u6539\u5584\u306b\u8e0f\u307f\u8fbc\u3081\u306a\u3044\u300d<br>\n\u305d\u3093\u306a\u8ab2\u984c\u3092\u611f\u3058\u3066\u3044\u308b\u306a\u3089\u3001BPO\u306e\u5c0e\u5165\u3067\u6839\u672c\u304b\u3089\u306e\u898b\u76f4\u3057\u3092\u691c\u8a0e\u3057\u307e\u305b\u3093\u304b\uff1f<br>\n<br>\n\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u3067\u306f\u81ea\u793eBPO\u30bb\u30f3\u30bf\u30fc\u30923\u304b\u6240\u904b\u55b6\u3057\u3066\u3044\u308b\u30ce\u30a6\u30cf\u30a6\u3092\u6d3b\u304b\u3057\u3066\u3001<br>\n\u904b\u55b6\u8a2d\u8a08\u304b\u3089\u4eba\u6750\u80b2\u6210\u30fb\u5b9a\u7740\u652f\u63f4\u307e\u3067\u4e00\u8cab\u3057\u3066\u30b5\u30dd\u30fc\u30c8\u3002<br>\nKPI\u6539\u5584\u3092\u8ef8\u306b\u3057\u305f\u904b\u55b6\u4f53\u5236\u69cb\u7bc9\u3092\u3054\u63d0\u6848\u3057\u307e\u3059\u3002<\/p>\n  <p class=\"cta_btn\">\n    <a href=\"https:\/\/willof-work.co.jp\/corp\/contact\/officework\/?utm_source=connenavi&#038;utm_medium=button&#038;utm_campaign=contact&#038;utm_term=331_3\" target=\"_blank\" rel=\"noopener\">WILLOF\u306b\u76f8\u8ac7\u3059\u308b<\/a>\n  <\/p>\n<\/div>\n","protected":false},"featured_media":2442,"parent":0,"template":"","news_cat":[10,67,13],"news_genre":[],"writer":[59],"banner":[],"class_list":["post-331","news","type-news","status-publish","has-post-thumbnail","hentry","news_cat-quality-improvement","news_cat-operational-efficiency-improvement","news_cat-productivity-improvement","writer-uehara"],"acf":[],"_links":{"self":[{"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/news\/331","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/news"}],"about":[{"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/types\/news"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/media\/2442"}],"wp:attachment":[{"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/media?parent=331"}],"wp:term":[{"taxonomy":"news_cat","embeddable":true,"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/news_cat?post=331"},{"taxonomy":"news_genre","embeddable":true,"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/news_genre?post=331"},{"taxonomy":"writer","embeddable":true,"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/writer?post=331"},{"taxonomy":"banner","embeddable":true,"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/banner?post=331"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}