{"id":3751,"date":"2024-05-07T16:41:04","date_gmt":"2024-05-07T07:41:04","guid":{"rendered":"https:\/\/callcenternavi.jp\/connenavi\/?post_type=news&#038;p=3751"},"modified":"2024-09-04T10:57:17","modified_gmt":"2024-09-04T01:57:17","slug":"%e3%80%90%e4%ba%8b%e4%be%8b%e8%a7%a3%e8%aa%ac%e3%80%91%e7%94%9f%e6%88%90ai%e5%b0%8e%e5%85%a5%e3%81%a7%e5%a4%89%e3%82%8f%e3%82%8b%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%83%9d%e3%83%bc","status":"publish","type":"news","link":"https:\/\/callcenternavi.jp\/connenavi\/note\/3751\/","title":{"rendered":"\u3010\u4e8b\u4f8b\u89e3\u8aac\u3011\u751f\u6210AI\u5c0e\u5165\u3067\u5909\u308f\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u2502\u6d77\u5916\u6210\u529f\u4e8b\u4f8b\u3092\u3054\u7d39\u4ecb"},"content":{"rendered":"\n<p>\u751f\u6210AI\u304c\u30d3\u30b8\u30cd\u30b9\u5168\u4f53\u3092\u5e2d\u5dfb\u3057\u3066\u3044\u307e\u3059\u304c\u3001\u7279\u306b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u9818\u57df\u3067\u306e\u6d3b\u7528\u306f\u671f\u5f85\u304c\u5927\u304d\u304f\u3001\u696d\u52d9\u52b9\u7387\u5316\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u5411\u4e0a\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u52b9\u679c\u304c\u671f\u5f85\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u65e5\u672c\u3067\u3082\u5927\u624b\u4f01\u696d\u3092\u4e2d\u5fc3\u306b\u5c0e\u5165\u304c\u9032\u3093\u3067\u304a\u308a\u307e\u3059\u304c\u3001\u307e\u3060\u307e\u3060\u7bc4\u56f2\u306f\u9650\u5b9a\u7684\u3067\u3059\u3002\u4e00\u65b9\u3001\u6d77\u5916\u3067\u306f\u4eba\u4ef6\u8cbb\u9ad8\u9a30\u3092\u80cc\u666f\u306b\u3001\u3088\u308a\u5927\u80c6\u306aAI\u6d3b\u7528\u304c\u9032\u3093\u3067\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u751f\u6210AI\u306e\u57fa\u672c\u6982\u5ff5\u3092\u89e3\u8aac\u3057\u305f\u4e0a\u3067\u3001\u6d77\u5916\u306b\u304a\u3051\u308b\u5148\u9032\u7684\u306a\u53d6\u308a\u7d44\u307f\u3092\u8a73\u3057\u304f\u89e3\u8aac\u3057\u307e\u3059\u3002\u751f\u6210AI\u3092\u3069\u306e\u3088\u3046\u306b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306b\u6d3b\u7528\u3057\u3066\u3044\u308b\u304b\u7c73\u56fd\u3084\u6b27\u5dde\u306e\u6210\u529f\u4e8b\u4f8b\u3092\u5b66\u3076\u3053\u3068\u3067\u3001\u65e5\u672c\u4f01\u696d\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u8cea\u3092\u9ad8\u3081\u308b\u30d2\u30f3\u30c8\u304c\u5f97\u3089\u308c\u308b\u306f\u305a\u3067\u3059\u3002<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-transparent ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">TOPICS<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" 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ez-toc-heading-15\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/3751\/#%E3%81%BE%E3%81%A8%E3%82%81\" >\u307e\u3068\u3081<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E7%94%9F%E6%88%90AI%E3%81%A8%E3%81%AF%E4%BD%95%E3%81%8B%EF%BC%9F_%E2%80%93_%E5%9F%BA%E6%9C%AC%E6%A6%82%E5%BF%B5%E3%81%AE%E8%A7%A3%E8%AA%AC\"><\/span>\u751f\u6210AI\u3068\u306f\u4f55\u304b\uff1f &#8211; \u57fa\u672c\u6982\u5ff5\u306e\u89e3\u8aac<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p><mark>\u751f\u6210AI\u3068\u306f\u3001\u5927\u91cf\u306e\u30c7\u30fc\u30bf\u3092\u5b66\u7fd2\u3057\u3066\u3001\u65b0\u3057\u3044\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u751f\u6210\u3059\u308bAI\u6280\u8853<\/mark>\u3067\u3059\u3002\u30c6\u30ad\u30b9\u30c8\u3001\u753b\u50cf\u3001\u97f3\u58f0\u3001\u52d5\u753b\u306a\u3069\u3001\u69d8\u3005\u306a\u7a2e\u985e\u306e\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u4f5c\u308a\u51fa\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u751f\u6210AI\u3067\u3067\u304d\u308b\u3053\u3068\u306f\u65e5\u3005\u767a\u898b\u3055\u308c\u3066\u304a\u308a\u3001SNS\u306a\u3069\u3067\u306f\u6700\u65b0\u306e\u4e8b\u4f8b\u304c\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u3055\u308c\u3066\u3044\u307e\u3059\u30022023\u5e7411\u6708\u6642\u70b9\u3067\u3001\u751f\u6210AI\u3067\u3067\u304d\u308b\u3053\u3068\u306e\u4e00\u90e8\u3092\u629c\u7c8b\u3057\u4e00\u89a7\u3067\u307e\u3068\u3081\u308b\u3068\u4ee5\u4e0b\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"600\" height=\"338\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/05\/ai_image-1.jpeg\" alt=\"\" class=\"wp-image-6247\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/05\/ai_image-1.jpeg 600w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/05\/ai_image-1-300x169.jpeg 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E5%A4%A7%E8%A6%8F%E6%A8%A1%E8%A8%80%E8%AA%9E%E3%83%A2%E3%83%87%E3%83%AB%EF%BC%88LLM%EF%BC%89%E3%81%AE%E6%A6%82%E8%A6%81\"><\/span>\u5927\u898f\u6a21\u8a00\u8a9e\u30e2\u30c7\u30eb\uff08LLM\uff09\u306e\u6982\u8981<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u751f\u6210AI\u306e\u4e2d\u6838\u3068\u306a\u308b\u306e\u306f\u3001<mark>\u5927\u898f\u6a21\u8a00\u8a9e\u30e2\u30c7\u30eb\uff08Large Language Model, LLM\uff09\u3068\u547c\u3070\u308c\u308b\u6280\u8853<\/mark>\u3067\u3059\u3002\u5927\u898f\u6a21\u8a00\u8a9e\u30e2\u30c7\u30eb\u306f\u3001\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u4e0a\u306e\u81a8\u5927\u306a\u30c6\u30ad\u30b9\u30c8\u30c7\u30fc\u30bf\u3092\u6a5f\u68b0\u5b66\u7fd2\u306b\u3088\u3063\u3066\u89e3\u6790\u3057\u3001\u8a00\u8a9e\u306e\u69cb\u9020\u3084\u6587\u8108\u3092\u7406\u89e3\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u4eba\u9593\u306e\u3088\u3046\u306a\u81ea\u7136\u306a\u6587\u7ae0\u3092\u751f\u6210\u3057\u305f\u308a\u3001\u8cea\u554f\u306b\u5bfe\u3057\u3066\u9069\u5207\u306a\u56de\u7b54\u3092\u8fd4\u3057\u305f\u308a\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u5927\u898f\u6a21\u8a00\u8a9e\u30e2\u30c7\u30eb\u306e\u4ee3\u8868\u4f8b\u3068\u3057\u3066\u306f\u3001OpenAI\u304c\u958b\u767a\u3059\u308b\u300cGPT\u30b7\u30ea\u30fc\u30ba\u300d\u3084Google\u304c\u958b\u767a\u3059\u308b\u300cGemini\u300d\u306a\u3069\u304c\u3042\u308a\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u30e2\u30c7\u30eb\u306f\u3001\u6570\u767e\u5104\u304b\u3089\u6570\u5343\u5104\u306e\u30d1\u30e9\u30e1\u30fc\u30bf\u3092\u6301\u3061\u3001\u4eba\u9593\u306b\u5339\u6575\u3059\u308b\u8a00\u8a9e\u51e6\u7406\u80fd\u529b\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002\u5927\u898f\u6a21\u8a00\u8a9e\u30e2\u30c7\u30eb\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u81ea\u52d5\u5316\u3084\u52b9\u7387\u5316\u306b\u5927\u304d\u304f\u8ca2\u732e\u3059\u308b\u3068\u671f\u5f85\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E7%94%9F%E6%88%90AI%E3%81%8C%E3%82%AB%E3%82%B9%E3%82%BF%E3%83%9E%E3%83%BC%E3%82%B5%E3%83%9D%E3%83%BC%E3%83%88%E3%81%AB%E3%82%82%E3%81%9F%E3%82%89%E3%81%99%E3%82%A4%E3%83%B3%E3%83%91%E3%82%AF%E3%83%88\"><\/span>\u751f\u6210AI\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306b\u3082\u305f\u3089\u3059\u30a4\u30f3\u30d1\u30af\u30c8<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>GPT-3\u306e\u767b\u5834\u4ee5\u6765\u3001\u5927\u898f\u6a21\u8a00\u8a9e\u30e2\u30c7\u30eb\u306b\u3088\u3063\u3066\u591a\u304f\u306e\u4ed5\u4e8b\u304c\u596a\u308f\u308c\u308b\u306e\u3067\u306f\u306a\u3044\u304b\u3068\u5927\u304d\u306a\u6ce8\u76ee\u3092\u96c6\u3081\u3066\u3044\u307e\u3059\u3002\u7279\u306b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u5206\u91ce\u3067\u306f\u3001\u5927\u898f\u6a21\u8a00\u8a9e\u30e2\u30c7\u30eb\u306e\u6d3b\u7528\u306b\u3088\u3063\u3066\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u306e\u4eba\u54e1\u3092\u5927\u5e45\u306b\u524a\u6e1b\u3067\u304d\u308b\u53ef\u80fd\u6027\u304c\u6307\u6458\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u73fe\u72b6\u306f\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u306e\u696d\u52d9\u3092\u4e00\u90e8\u4ee3\u66ff\u3059\u308b\u307e\u3067\u306b\u7559\u307e\u3063\u3066\u304a\u308a\u307e\u3059\u304c\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u5206\u91ce\u3067\u671f\u5f85\u3055\u308c\u308b\u306e\u306f\u9867\u5ba2\u306e\u8ab2\u984c\u3092\u76f4\u63a5\u89e3\u6c7a\u3059\u308b\u3053\u3068\u3067\u3059\u3002\u30a4\u30f3\u30c9\u306e\u30d5\u30a3\u30f3\u30c6\u30c3\u30af\u4f01\u696d\u30da\u30a4\u30c6\u30a3\u30fc\u30a8\u30e0\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u8cac\u4efb\u8005Agrawal\u6c0f\u306f\u3001\u751f\u6210AI\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u5404\u6bb5\u968e\u3067\u69d8\u3005\u306a\u30a4\u30f3\u30d1\u30af\u30c8\u3092\u3082\u305f\u3089\u3059\u3068\u6307\u6458\u3057\u307e\u3059\u3002\uff08\u8a73\u7d30\uff1a<a href=\"https:\/\/www.linkedin.com\/in\/agrawalankur\/\" target=\"_blank\" rel=\"noopener\" title=\"\">LLMs and Generative AI in Customer Support<\/a>\uff09<a href=\"\"><\/a><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" width=\"600\" height=\"338\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/05\/slide01.jpeg\" alt=\"\" class=\"wp-image-6248\" style=\"width:840px;height:auto\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/05\/slide01.jpeg 600w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/05\/slide01-300x169.jpeg 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><figcaption class=\"wp-element-caption\">\uff08\u300cLLMs and Generative AI in Customer Support\u300d\u306e\u8a18\u4e8b\u3092\u53c2\u8003\u306b\u5f0a\u793e\u3067\u4f5c\u6210\uff09<\/figcaption><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E6%B5%B7%E5%A4%96%E4%BA%8B%E4%BE%8B%EF%BC%88%E3%83%99%E3%83%B3%E3%83%80%E3%83%BC%E4%BC%81%E6%A5%AD%EF%BC%89\"><\/span>\u6d77\u5916\u4e8b\u4f8b\uff08\u30d9\u30f3\u30c0\u30fc\u4f01\u696d\uff09<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u4e16\u754c\u306e\u5148\u9032\u4f01\u696d\u306f\u3001\u751f\u6210AI\u3092\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306b\u7a4d\u6975\u7684\u306b\u5c0e\u5165\u3057\u3066\u3044\u307e\u3059\u3002\u5404\u793e\u306e\u9769\u65b0\u7684\u306a\u53d6\u308a\u7d44\u307f\u3068\u3001\u305d\u306e\u52b9\u679c\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u898b\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002\u307e\u305a\u306f\u3001\u751f\u6210AI\u3092\u4f7f\u3063\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3059\u308b\u30d9\u30f3\u30c0\u30fc\u306e\u4e8b\u4f8b\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%BB%E3%83%BC%E3%83%AB%E3%82%B9%E3%83%95%E3%82%A9%E3%83%BC%E3%82%B9%EF%BC%88%E3%82%A2%E3%83%A1%E3%83%AA%E3%82%AB%EF%BC%89\"><\/span>\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\uff08\u30a2\u30e1\u30ea\u30ab\uff09<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u7c73\u56fd\u306eCRM\u5927\u624b\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u306f\u30012019\u5e74\u306b\u81ea\u7136\u8a00\u8a9e\u51e6\u7406AI\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u300cEinstein\u300d\u3092\u767a\u8868\u3001\u73fe\u5728\u306f\u3053\u306e\u300cEinstein\u300d\u306b\u751f\u6210AI\u304c\u7d44\u307f\u8fbc\u307e\u308c\u3066\u304a\u308a\u3001\u696d\u52d9\u306e\u52b9\u7387\u5316\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u5177\u4f53\u7684\u306b\u306f\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306a\u3069\u306b\u3088\u308b\u9867\u5ba2\u3078\u306e\u8fd4\u4fe1\u306e\u81ea\u52d5\u751f\u6210\u306a\u3069\u304c\u884c\u308f\u308c\u3066\u304a\u308a\u307e\u3059\u3002\u307e\u305a\u9867\u5ba2\u306e\u8cea\u554f\u3092\u7406\u89e3\u3057\u3001\u7b54\u3048\u3092\u63a2\u3059\u305f\u3081\u306b\u3055\u307e\u3056\u307e\u306a\u30ca\u30ec\u30c3\u30b8\u30bd\u30fc\u30b9\u3092\u9078\u5225\u3059\u308b\u3053\u3068\u3067\u3053\u308c\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u30ca\u30ec\u30c3\u30b8\u30bd\u30fc\u30b9\u306b\u306f\u30a6\u30a7\u30d6\u30ea\u30f3\u30af\u3001\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u3001CRM\u3001\u305d\u306e\u4ed6\u3055\u307e\u3056\u307e\u306a\u9867\u5ba2\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u306a\u3069\u304c\u542b\u307e\u308c\u3066\u304a\u308a\u3001\u9ad8\u5ea6\u306a\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u5316\u306e\u5b9f\u73fe\u3082\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u30b5\u30dd\u30fc\u30c8\u30c1\u30b1\u30c3\u30c8\u306e\u5185\u5bb9\u3092\u57fa\u306bFAQ\u3092\u81ea\u52d5\u3067\u4f5c\u6210\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002\u53c2\u7167\u306b\u3059\u308b\u306e\u306f\u3001\u30b1\u30fc\u30b9\u30e1\u30e2\u3060\u3051\u3067\u306a\u304f\u3001\u30c1\u30e3\u30c3\u30c8\u30c4\u30fc\u30eb\u3067\u4ea4\u308f\u3057\u305f\u4f1a\u8a71\u3001\u30e1\u30c3\u30bb\u30fc\u30b8\u3084\u308a\u53d6\u308a\u306e\u5c65\u6b74\u306a\u3069\u3082\u99c6\u4f7f\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u305d\u306e\u307b\u304b\u306b\u3082\u3001\u904e\u53bb\u306e\u6210\u529f\u4f8b\u3084\u95a2\u9023\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3057\u3001\u554f\u984c\u89e3\u6c7a\u306b\u6700\u9069\u306a\u30c1\u30fc\u30e0\u30e1\u30f3\u30d0\u30fc\u3092\u5373\u5ea7\u306b\u5272\u308a\u5f53\u3066\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u6a5f\u80fd\u306a\u3069\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u53c2\u7167\uff1a<a href=\"https:\/\/www.salesforce.com\/blog\/three-ways-service-impact-generative-ai\/\" target=\"_blank\" rel=\"noopener\" title=\"\">3 Ways Generative AI Will Reshape Customer Service<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%A2%E3%83%9E%E3%82%BE%E3%83%B3%EF%BC%88%E3%82%A2%E3%83%A1%E3%83%AA%E3%82%AB%EF%BC%89\"><\/span>\u30a2\u30de\u30be\u30f3\uff08\u30a2\u30e1\u30ea\u30ab\uff09<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u3092\u5c55\u958b\u3059\u308b\u30a2\u30de\u30be\u30f3\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5411\u3051\u306b\u300cAmazon Connect\u300d\u3092\u5c55\u958b\u3057\u3066\u304a\u308a\u3001\u751f\u6210AI\u306b\u3088\u308b\u62e1\u5f35\u306b\u3082\u7a4d\u6975\u7684\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u7279\u306b\u300cAmazon Q\u300d\u306f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u9867\u5ba2\u306e\u8981\u6c42\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u7406\u89e3\u3057\u3001\u9069\u5207\u306a\u5bfe\u5fdc\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u91cd\u8981\u306a\u5f79\u5272\u3092\u679c\u305f\u3057\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u3001\u300cContact Lens\u300d\u3092\u901a\u3058\u3066\u3001\u9867\u5ba2\u5bfe\u8a71\u306e\u8981\u7d04\u4f5c\u6210\u3084\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u8a55\u4fa1\u304c\u884c\u308f\u308c\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u54c1\u8cea\u5411\u4e0a\u306b\u5bc4\u4e0e\u3057\u3066\u3044\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u300cCustomer Profiles\u300d\u3067\u306f\u3001\u69d8\u3005\u306a\u30c7\u30fc\u30bf\u30bd\u30fc\u30b9\u304b\u3089\u306e\u60c5\u5831\u3092\u7d71\u5408\u3057\u3001\u9867\u5ba2\u4e00\u4eba\u3072\u3068\u308a\u306b\u5408\u308f\u305b\u305f\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u304c\u53ef\u80fd\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u53c2\u7167\uff1a<a href=\"https:\/\/aws.amazon.com\/jp\/blogs\/news\/new-generative-ai-features-in-amazon-connect-including-amazon-q-facilitate-improved-contact-center-service-jp\/\" target=\"_blank\" rel=\"noopener\" title=\"\">Amazon Q \u3068 Amazon Connect \u306e\u65b0\u3057\u3044\u751f\u6210\u7cfb AI \u6a5f\u80fd\u304c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30b5\u30fc\u30d3\u30b9\u5411\u4e0a\u3092\u4fc3\u9032<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%83%88%E3%82%A5%E3%82%A4%E3%83%AA%E3%82%AA%EF%BC%88%E3%82%A2%E3%83%A1%E3%83%AA%E3%82%AB%EF%BC%89\"><\/span>\u30c8\u30a5\u30a4\u30ea\u30aa\uff08\u30a2\u30e1\u30ea\u30ab\uff09<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u30c8\u30a5\u30a4\u30ea\u30aa\u306f2023\u5e748\u6708\u306b\u300cCustomerAI\u300d\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u306f\u30c8\u30a5\u30a4\u30ea\u30aa\u304c\u3082\u3064\u9867\u5ba2\u30c7\u30fc\u30bf\u3068\u5927\u898f\u6a21\u8a00\u8a9e\u30e2\u30c7\u30eb\u3092\u7d44\u307f\u5408\u308f\u305b\u305f\u6a5f\u80fd\u3092\u63d0\u4f9b\u3059\u308b\u3082\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u5177\u4f53\u7684\u306b\u306f\u3001\u9867\u5ba2\u7406\u89e3\u3092\u6df1\u5316\u3055\u305b\u308b\u305f\u3081\u306e\u6a5f\u80fd\u304c\u63d0\u4f9b\u3055\u308c\u3066\u304a\u308a\u3001\u901a\u8a71\u5185\u5bb9\u304b\u3089\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u62bd\u51fa\u3059\u308b\u6a5f\u80fd\u306a\u3069\u304c\u3042\u308a\u307e\u3059\u3002\u3053\u306e\u6a5f\u80fd\u306b\u3088\u308a\u3001\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u306b\u30ae\u30e3\u30c3\u30d7\u304c\u3042\u308b\u5834\u5408\uff08\u4f8b\u3048\u3070\u6d3b\u7528\u3067\u304d\u308b\u30ca\u30ec\u30c3\u30b8\u8a18\u4e8b\u304c\u306a\u3044\u5834\u5408\uff09\u306a\u3069\u3092\u898b\u3064\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30ea\u30fc\u30ba\u30f3\u3092\u8a55\u4fa1\u3057\u3001\u65b0\u3057\u3044\u30ca\u30ec\u30c3\u30b8\u8a18\u4e8b\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002<br>\u52a0\u3048\u3066\u3001\u30e1\u30fc\u30eb\u306e\u81ea\u52d5\u751f\u6210\u3001\u9867\u5ba2\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u81ea\u52d5\u69cb\u7bc9\u3001\u6700\u9069\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u306e\u63d0\u6848\u3001\u901a\u8a71\u5185\u5bb9\u306e\u8981\u7d04\u306a\u3069\u3082\u53ef\u80fd\u3067\u3059\u3002\u3053\u308c\u3089\u306e\u6a5f\u80fd\u306b\u3088\u308a\u3001\u9867\u5ba2\u7406\u89e3\u3092\u3088\u308a\u6df1\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u53c2\u7167\uff1a<a href=\"https:\/\/www.twilio.com\/en-us\/press\/releases\/twilio-customerai-fuels-next-generation-customer-relationships-a\" target=\"_blank\" rel=\"noopener\" title=\"\">Twilio CustomerAI Fuels Next Generation Customer Relationships and Competitive Advantage for Businesses Worldwide<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E6%B5%B7%E5%A4%96%E4%BA%8B%E4%BE%8B%EF%BC%88%E3%83%A6%E3%83%BC%E3%82%B6%E3%83%BC%E4%BC%81%E6%A5%AD%EF%BC%89\"><\/span>\u6d77\u5916\u4e8b\u4f8b\uff08\u30e6\u30fc\u30b6\u30fc\u4f01\u696d\uff09<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u6b21\u306b\u3001\u751f\u6210AI\u3092\u6d3b\u7528\u3059\u308b\u30e6\u30fc\u30b6\u30fc\u4f01\u696d\u306e\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u306b\u3064\u3044\u3066\u3082\u898b\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%83%99%E3%82%B9%E3%83%88%E3%83%90%E3%82%A4%EF%BC%88%E3%82%A2%E3%83%A1%E3%83%AA%E3%82%AB%EF%BC%89\"><\/span>\u30d9\u30b9\u30c8\u30d0\u30a4\uff08\u30a2\u30e1\u30ea\u30ab\uff09<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u7c73\u56fd\u306e\u5927\u624b\u5bb6\u96fb\u91cf\u8ca9\u5e97\u30d9\u30b9\u30c8\u30d0\u30a4\u306f\u3001AI\u3092\u6d3b\u7528\u3057\u3066\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u5411\u4e0a\u3060\u3051\u3067\u306a\u304f\u3001\u5f93\u696d\u54e1\u306e\u52b4\u50cd\u74b0\u5883\u6539\u5584\u306b\u3082\u53d6\u308a\u7d44\u3093\u3067\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u306eAI\u30c4\u30fc\u30eb\u306f\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u9867\u5ba2\u3068\u306e\u4f1a\u8a71\u3092\u8a55\u4fa1\u3057\u3001\u305d\u306e\u77ac\u9593\u306b\u95a2\u9023\u6027\u304c\u9ad8\u3044\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u63a8\u85a6\u3057\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u696d\u52d9\u3092\u652f\u63f4\u3057\u307e\u3059\u3002\u540c\u6642\u306b\u3001\u4f1a\u8a71\u3092\u8981\u7d04\u3057\u3001\u611f\u60c5\u3092\u691c\u51fa\u3057\u3001\u901a\u8a71\u304b\u3089\u306e\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3057\u3066\u3001\u540c\u69d8\u306e\u554f\u984c\u304c\u5c06\u6765\u767a\u751f\u3059\u308b\u53ef\u80fd\u6027\u3092\u6e1b\u3089\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u306b\u3088\u308a\u7684\u78ba\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u304c\u671f\u5f85\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30d9\u30b9\u30c8\u30d0\u30a4\u306e\u3053\u308c\u3089\u306e\u53d6\u308a\u7d44\u307f\u306f\u3001\u751f\u6210AI\u304c\u4eba\u9593\u306e\u80fd\u529b\u3092\u62e1\u5f35\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u53ef\u80fd\u6027\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002AI\u306b\u3088\u308b\u696d\u52d9\u306e\u81ea\u52d5\u5316\u3068\u52b9\u7387\u5316\u306f\u3001\u5f93\u696d\u54e1\u306e\u751f\u7523\u6027\u3092\u9ad8\u3081\u3001\u3088\u308a\u4ed8\u52a0\u4fa1\u5024\u306e\u9ad8\u3044\u4ed5\u4e8b\u306b\u5c02\u5ff5\u3067\u304d\u308b\u74b0\u5883\u3092\u4f5c\u308a\u51fa\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u53c2\u7167\uff1a<a href=\"https:\/\/www.cdomagazine.tech\/aiml\/a-peek-into-best-buys-plans-for-improving-customer-support-with-genai\" target=\"_blank\" rel=\"noopener\" title=\"\">A Peek into Best Buy&#8217;s Plans for Improving Customer Support With GenAI<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%AF%E3%83%A9%E3%83%BC%E3%83%8A%EF%BC%88%E3%82%B9%E3%82%A6%E3%82%A7%E3%83%BC%E3%83%87%E3%83%B3%EF%BC%89\"><\/span>\u30af\u30e9\u30fc\u30ca\uff08\u30b9\u30a6\u30a7\u30fc\u30c7\u30f3\uff09<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u30b9\u30a6\u30a7\u30fc\u30c7\u30f3\u767a\u306e\u30d5\u30a3\u30f3\u30c6\u30c3\u30af\u4f01\u696d\u30af\u30e9\u30fc\u30ca\u306f\u3001\u751f\u6210AI\u3092\u642d\u8f09\u3057\u305f\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u6d3b\u7528\u3057\u3001\u54c1\u8cea\u3092\u843d\u3068\u3055\u305a\u306b\u4eba\u9593\u306e\u696d\u52d9\u3092\u4ee3\u66ff\u3059\u308b\u3053\u3068\u306b\u6210\u529f\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u3053\u308c\u307e\u3067\u306b230\u4e07\u56de\u3082\u306e\u4f1a\u8a71\u3092\u884c\u3044\u3001\u3059\u3067\u306b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30c1\u30e3\u30c3\u30c8\u306e3\u5206\u306e2\u306e\u696d\u52d9\u3092\u62c5\u3063\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u696d\u52d9\u91cf\u306f\u30d5\u30eb\u30bf\u30a4\u30e0\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc700\u4eba\u5206\u306b\u76f8\u5f53\u3057\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306b\u304a\u3044\u3066\u4eba\u9593\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3068\u540c\u7b49\u306e\u8a55\u4fa1\u3092\u5f97\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3055\u3089\u306b\u3001\u6ce8\u76ee\u3059\u3079\u304d\u306f\u4e00\u6b21\u89e3\u6c7a\u7387\u306e\u5411\u4e0a\u3067\u3059\u3002\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u5c0e\u5165\u306b\u3088\u308a\u7528\u4ef6\u306e\u89e3\u6c7a\u304c\u3088\u308a\u6b63\u78ba\u306b\u306a\u308a\u3001\u518d\u554f\u3044\u5408\u308f\u305b\u304c25\uff05\u6e1b\u5c11\u3057\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u3001\u4ee5\u524d\u306f11\u5206\u304b\u304b\u3063\u3066\u3044\u305f\u7528\u4ef6\u306e\u89e3\u6c7a\u304c\u30012\u5206\u4ee5\u5185\u3067\u5b8c\u4e86\u3059\u308b\u3088\u3046\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u300123\u306e\u5e02\u5834\u306724\u6642\u9593365\u65e5\u5229\u7528\u53ef\u80fd\u3067\u300135\u4ee5\u4e0a\u306e\u8a00\u8a9e\u3067\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u30af\u30e9\u30fc\u30ca\u306f\u3001\u3053\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306b\u3088\u3063\u3066\u30012024\u5e74\u306b\u306f4,000\u4e07\u7c73\u30c9\u30eb\u306e\u5229\u76ca\u6539\u5584\u3092\u898b\u8fbc\u3093\u3067\u3044\u307e\u3059\u3002\u751f\u6210AI\u3092\u6d3b\u7528\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u81ea\u52d5\u5316\u3068\u52b9\u7387\u5316\u304c\u3001\u4f01\u696d\u306e\u53ce\u76ca\u306b\u3082\u76f4\u7d50\u3059\u308b\u3053\u3068\u3092\u793a\u3059\u597d\u4f8b\u3068\u8a00\u3048\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u53c2\u7167\uff1a<a href=\"https:\/\/www.klarna.com\/international\/press\/klarna-ai-assistant-handles-two-thirds-of-customer-service-chats-in-its-first-month\/\" target=\"_blank\" rel=\"noopener\" title=\"\">Klarna AI assistant handles two-thirds of customer service chats in its first month<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E6%97%A5%E6%9C%AC%E3%81%AE%E3%82%AB%E3%82%B9%E3%82%BF%E3%83%9E%E3%83%BC%E3%82%B5%E3%83%9D%E3%83%BC%E3%83%88%E3%81%AB%E3%81%8A%E3%81%91%E3%82%8B%E7%94%9F%E6%88%90AI%E3%81%AE%E7%8F%BE%E5%9C%A8%E5%9C%B0\"><\/span>\u65e5\u672c\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306b\u304a\u3051\u308b\u751f\u6210AI\u306e\u73fe\u5728\u5730<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u65e5\u672c\u3067\u3082\u3001\u751f\u6210AI\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3078\u306e\u6d3b\u7528\u306f\u5927\u624b\u4f01\u696d\u3092\u4e2d\u5fc3\u306b\u59cb\u307e\u3063\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u7ae0\u3067\u306f\u65e5\u672c\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306b\u304a\u3051\u308b\u751f\u6210AI\u306e\u73fe\u5728\u5730\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%81%99%E3%81%A7%E3%81%AB%E6%B4%BB%E7%94%A8%E3%81%8C%E9%80%B2%E3%82%93%E3%81%A7%E3%81%84%E3%82%8B%E9%A0%98%E5%9F%9F\"><\/span>\u3059\u3067\u306b\u6d3b\u7528\u304c\u9032\u3093\u3067\u3044\u308b\u9818\u57df<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"600\" height=\"340\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/05\/contactcenter_ai.jpeg\" alt=\"\" class=\"wp-image-6249\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/05\/contactcenter_ai.jpeg 600w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/05\/contactcenter_ai-300x170.jpeg 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/figure>\n\n\n\n<p>\u65e5\u672c\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306b\u304a\u3044\u3066\u3001\u751f\u6210AI\u306e\u6d3b\u7528\u304c\u6700\u3082\u9032\u3093\u3067\u3044\u308b\u306e\u306f\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u696d\u52d9\u3067\u3059\u3002\u7279\u306b\u3001FAQ\u3084\u30e1\u30fc\u30eb\u672c\u6587\u306e\u4f5c\u6210\u306a\u3069\u3001\u30c6\u30ad\u30b9\u30c8\u30d9\u30fc\u30b9\u306e\u696d\u52d9\u306b\u304a\u3044\u3066\u306f\u3059\u3067\u306b\u5b9f\u7528\u30ec\u30d9\u30eb\u3067\u3059\u3002\u5b8c\u5168\u81ea\u52d5\u5316\u307e\u3067\u3068\u306f\u3044\u304d\u307e\u305b\u3093\u304c\u3001\u3053\u308c\u307e\u3067\u4eba\u9593\u304c\u5168\u3066\u4f5c\u6210\u3057\u3066\u3044\u305f\u696d\u52d9\u3092\u5927\u90e8\u5206\u52b9\u7387\u5316\u3067\u304d\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u5b9f\u969b\u306bJR\u897f\u65e5\u672c\u30ab\u30b9\u30bf\u30de\u30fc\u30ea\u30ec\u30fc\u30b7\u30e7\u30f3\u30ba\u3067\u306f\u3001\u304a\u554f\u5408\u305b\u5185\u5bb9\u306e\u8981\u7d04\u3001\u30e1\u30fc\u30eb\u4f5c\u6210\u306e\u696d\u52d9\u5bfe\u5fdc\u6642\u9593\u3092\u7d0434%\u524a\u6e1b\u3057\u3066\u3044\u307e\u3059\u3002\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306e\u8a73\u7d30\u306f\u5f0a\u793e<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/2518\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u8a18\u4e8b<\/a>\u3082\u53c2\u8003\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E6%8A%80%E8%A1%93%E7%9A%84%E3%81%AA%E9%99%90%E7%95%8C\"><\/span>\u6280\u8853\u7684\u306a\u9650\u754c<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u6d3b\u8e8d\u304c\u671f\u5f85\u3055\u308c\u308b\u5927\u898f\u6a21\u8a00\u8a9e\u30e2\u30c7\u30eb\u3067\u3059\u304c\u3001\u4e00\u65b9\u3067\u6280\u8853\u7684\u306a\u9650\u754c\u3082\u3042\u308a\u3001\u30d5\u30ed\u30f3\u30c8\u696d\u52d9\u3067\u306e\u6d3b\u8e8d\u306f\u9650\u5b9a\u7684\u3067\u3059\u3002\u4f1a\u8a71\u306e\u54c1\u8cea\u3092\u3069\u306e\u3088\u3046\u306b\u62c5\u4fdd\u3059\u308b\u306e\u304b\u306f\u975e\u5e38\u306b\u96e3\u3057\u3044\u554f\u984c\u3067\u3059\u3002\u7279\u306b\u3001\u65e5\u672c\u8a9e\u306f\u656c\u8a9e\u3084\u8a00\u8449\u306e\u66d6\u6627\u3055\u3001\u6587\u8108\u4f9d\u5b58\u6027\u304c\u9ad8\u3044\u305f\u3081\u3001\u751f\u6210AI\u304c\u9867\u5ba2\u306e\u771f\u306e\u610f\u56f3\u3092\u6c72\u307f\u53d6\u308b\u306e\u306f\u5bb9\u6613\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u30ec\u30b9\u30dd\u30f3\u30b9\u901f\u5ea6\u3082\u8ab2\u984c\u3067\u3059\u3002\u8a08\u7b97\u80fd\u529b\u3092\u969b\u9650\u306a\u304f\u4e0a\u3052\u3066\u3044\u3051\u3070\u3001\u30ec\u30b9\u30dd\u30f3\u30b9\u901f\u5ea6\u3082\u6539\u5584\u3055\u308c\u307e\u3059\u304c\u3001\u305d\u3046\u3059\u308b\u30681\u5fdc\u7b54\u3042\u305f\u308a\u306e\u30b3\u30b9\u30c8\u304c\u975e\u5e38\u306b\u9ad8\u304f\u306a\u308a\u307e\u3059\u3002\u73fe\u5728\u306f\u306a\u3093\u3067\u3082\u3067\u304d\u308b\u6c4e\u7528\u7684\u306a\u5927\u898f\u6a21\u8a00\u8a9e\u30e2\u30c7\u30eb\u3092\u4f7f\u3046\u306e\u3067\u306f\u306a\u304f\u3001\u7528\u9014\u3092\u9650\u5b9a\u3057\u305f\u7279\u5316\u578b\u306e\u5927\u898f\u6a21\u8a00\u8a9e\u30e2\u30c7\u30eb\u3092\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u7528\u306b\u30c1\u30e5\u30fc\u30cb\u30f3\u30b0\u3057\u3066\u3001\u3067\u304d\u308b\u3060\u3051\u7cbe\u5ea6\u3092\u640d\u306d\u305a\u306b\u30e2\u30c7\u30eb\u3092\u8efd\u304f\u3059\u308b\u53d6\u308a\u7d44\u307f\u306a\u3069\u304c\u884c\u308f\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E7%94%9F%E6%88%90AI%E3%81%AE%E9%80%B2%E5%8C%96%E3%81%AE%E5%8F%AF%E8%83%BD%E6%80%A7\"><\/span>\u751f\u6210AI\u306e\u9032\u5316\u306e\u53ef\u80fd\u6027<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u5148\u306b\u3042\u3052\u305f\u6280\u8853\u7684\u306a\u8ab2\u984c\u3082\u6570\u30f6\u6708\u3001\u6570\u5e74\u3082\u3059\u308c\u3070\u89e3\u6c7a\u3055\u308c\u308b\u53ef\u80fd\u6027\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-embed aligncenter is-type-rich is-provider-twitter wp-block-embed-twitter\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"500\" data-dnt=\"true\"><p lang=\"en\" dir=\"ltr\">Try <a href=\"https:\/\/t.co\/4GhAW4YGZ6\">https:\/\/t.co\/4GhAW4YGZ6<\/a> now for free and share your feedback with us. We are working hard to make it better every day.<\/p>&mdash; Play (@play_ht) <a href=\"https:\/\/twitter.com\/play_ht\/status\/1782563220840226976?ref_src=twsrc%5Etfw\" target=\"_blank\" rel=\"noopener\">April 23, 2024<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n\n<p>\u5148\u65e5\u3001\u767a\u8868\u3055\u308c\u305f\u300c<a href=\"https:\/\/play.ai\/\" target=\"_blank\" rel=\"noopener\" title=\"\">Play.ai<\/a>\u300d\u3067\u306f\u82f1\u8a9e\u306b\u3088\u308b\u9ad8\u7cbe\u5ea6\u306e\u3084\u308a\u3068\u308a\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002\u307b\u307c\u30ec\u30a4\u30c6\u30f3\u30b7\u30fc\u304c\u306a\u304f\u3001\u611f\u60c5\u8c4a\u304b\u306a\u8868\u73fe\u304c\u3067\u304d\u3001\u4eba\u9593\u3068\u8a71\u3057\u3066\u3044\u308b\u306e\u306b\u8fd1\u3044\u4f53\u9a13\u304c\u53ef\u80fd\u3067\u3059\u3002\u307e\u3060\u3001\u82f1\u8a9e\u306e\u307f\u3067\u9650\u5b9a\u7684\u306a\u30c7\u30e2\u306b\u9650\u3089\u308c\u3066\u3044\u308b\u3082\u306e\u306e\u3001\u4eca\u5f8c\u6539\u826f\u3055\u308c\u3066\u3044\u3051\u3070\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3067\u6d3b\u7528\u3055\u308c\u308b\u53ef\u80fd\u6027\u306f\u9ad8\u3044\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u3053\u306e\u3088\u3046\u306b\u3001\u751f\u6210AI\u306f\u65e5\u9032\u6708\u6b69\u3067\u9032\u3093\u3067\u3044\u308b\u5206\u91ce\u306e\u305f\u3081\u3001\u6570\u5e74\u5f8c\u3042\u308b\u3044\u306f\u6570\u30f6\u6708\u5f8c\u306b\u306f\u3055\u307e\u3056\u307e\u306a\u3053\u3068\u304c\u5b9f\u73fe\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%81%BE%E3%81%A8%E3%82%81\"><\/span>\u307e\u3068\u3081<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u751f\u6210AI\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306b\u3082\u305f\u3089\u3059\u30a4\u30f3\u30d1\u30af\u30c8\u306b\u3064\u3044\u3066\u3001\u6d77\u5916\u4e8b\u4f8b\u3092\u3082\u3068\u306b\u8a73\u3057\u304f\u89e3\u8aac\u3057\u3066\u304d\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u6d77\u5916\u3067\u306f\u3059\u3067\u306b\u5927\u624b\u4f01\u696d\u304c\u751f\u6210AI\u3092\u5c0e\u5165\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3084\u30b3\u30b9\u30c8\u524a\u6e1b\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002\u4e00\u65b9\u3001\u65e5\u672c\u3067\u306f\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u696d\u52d9\u3067\u306e\u6d3b\u7528\u306f\u9032\u3093\u3067\u3044\u307e\u3059\u304c\u3001\u30d5\u30ed\u30f3\u30c8\u696d\u52d9\u3078\u306e\u6d3b\u7528\u306f\u3053\u308c\u304b\u3089\u3067\u3059\u3002\u751f\u6210AI\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u5927\u304d\u304f\u5909\u9769\u3059\u308b\u53ef\u80fd\u6027\u3092\u79d8\u3081\u3066\u3044\u307e\u3059\u3002\u4f01\u696d\u306f\u305d\u306e\u53ef\u80fd\u6027\u3092\u898b\u6975\u3081\u3001\u9069\u5207\u306b\u6d3b\u7528\u3059\u308b\u3053\u3068\u304c\u6c42\u3081\u3089\u308c\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<div class=\"cta_area\">  <p class=\"cta_ttl\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u306b\u3064\u3044\u3066\u304a\u60a9\u307f\u3067\u3059\u304b\uff1f<\/p>\n  <p class=\"cta_text\">\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u7acb\u3061\u4e0a\u3052\u3092\u3059\u308b\u304c\u3001\u4f55\u304b\u3089\u624b\u3092\u3064\u3051\u308c\u3070\u3088\u3044\u304b\u308f\u304b\u3089\u306a\u3044\u300d\u300c\u904b\u55b6\u30de\u30cb\u30e5\u30a2\u30eb\u306e\u4f5c\u308a\u65b9\u304c\u5206\u304b\u3089\u306a\u3044\u300d\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u55b6\u306e\u898b\u76f4\u3057\u3084\u3001\u53e4\u3044\u30de\u30cb\u30e5\u30a2\u30eb\u3092\u66f4\u65b0\u3057\u305f\u3044\u304c\u3001\u624b\u304c\u56de\u3089\u306a\u3044\u3002\u300d\u3068\u304a\u60a9\u307f\u306e\u304a\u5ba2\u69d8\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5c02\u9580\u7279\u531625\u5e74\u306e\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u306b\u76f8\u8ac7\u3057\u3066\u307f\u307e\u305b\u3093\u304b\u3002\u304a\u5ba2\u69d8\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u8ab2\u984c\u306b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u305f\u3054\u63d0\u6848\u3092\u3055\u305b\u3066\u3044\u305f\u3060\u304d\u307e\u3059\u3002\u30a6\u30a3\u30eb\u30aa\u30d6\u306e\u8a73\u7d30\u306f\u4e0b\u8a18\u3088\u308a\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002<\/p>\n  <p class=\"cta_btn\">\n    <a href=\"https:\/\/willof-work.co.jp\/corp\/service\/officework\/?utm_source=connenavi&#038;utm_medium=button&#038;utm_campaign=coservice&#038;utm_term=3751_2\" target=\"_blank\" rel=\"noopener\">\u30a6\u30a3\u30eb\u30aa\u30d6\u306e\u30b5\u30fc\u30d3\u30b9\u7d39\u4ecb\u306f\u3053\u3061\u3089<\/a>\n  <\/p>\n<\/div>\n","protected":false},"featured_media":3781,"parent":0,"template":"","news_cat":[73,64,67,13,14],"news_genre":[5],"writer":[15],"banner":[],"class_list":["post-3751","news","type-news","status-publish","has-post-thumbnail","hentry","news_cat-ai-utilization","news_cat-cost-reduction","news_cat-operational-efficiency-improvement","news_cat-productivity-improvement","news_cat-improving-customer-satisfaction","news_genre-case","writer-hirai"],"acf":[],"_links":{"self":[{"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/news\/3751","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/news"}],"about":[{"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/types\/news"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/media\/3781"}],"wp:attachment":[{"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/media?parent=3751"}],"wp:term":[{"taxonomy":"news_cat","embeddable":true,"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/news_cat?post=3751"},{"taxonomy":"news_genre","embeddable":true,"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/news_genre?post=3751"},{"taxonomy":"writer","embeddable":true,"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/writer?post=3751"},{"taxonomy":"banner","embeddable":true,"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/banner?post=3751"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}