{"id":3763,"date":"2024-05-07T12:18:07","date_gmt":"2024-05-07T03:18:07","guid":{"rendered":"https:\/\/callcenternavi.jp\/connenavi\/?post_type=news&#038;p=3763"},"modified":"2025-01-10T11:15:48","modified_gmt":"2025-01-10T02:15:48","slug":"%e3%80%902024%e5%b9%b4%e6%9c%80%e6%96%b0%e3%80%91%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%83%9d%e3%83%bc%e3%83%88%e3%81%ab%e3%81%8a%e3%81%91%e3%82%8b%e4%bb%a3%e8%a1%a8%e7%9a%84","status":"publish","type":"news","link":"https:\/\/callcenternavi.jp\/connenavi\/note\/3763\/","title":{"rendered":"\u3010\u6700\u65b0\u7248\u3011\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306b\u304a\u3051\u308b\u4ee3\u8868\u7684\u306aCRM\u306e\u5c0e\u5165\u6210\u529f\u4e8b\u4f8b10\u9078\u3092\u7d39\u4ecb"},"content":{"rendered":"\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306b\u304a\u3044\u3066\u3001CRM\u30b7\u30b9\u30c6\u30e0\u306f\u6b20\u304b\u305b\u306a\u3044\u5b58\u5728\u3067\u3059\u3002CRM\u30b7\u30b9\u30c6\u30e0\u306b\u3088\u3063\u3066\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u9069\u5207\u306b\u7ba1\u7406\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u9867\u5ba2\u306b\u9069\u5207\u306a\u8ab2\u984c\u89e3\u6c7a\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u305d\u3093\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306b\u306f\u6b20\u304b\u305b\u306a\u3044CRM\u30b7\u30b9\u30c6\u30e0\u306e\u5c0e\u5165\u6210\u529f\u4e8b\u4f8b\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002\u65e5\u672c\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3067\u591a\u304f\u5229\u7528\u3055\u308c\u3066\u3044\u308b\u4ee3\u8868\u7684\u306aCRM\u30b7\u30b9\u30c6\u30e0\u306e\u5c0e\u5165\u4e8b\u4f8b\u306b\u30d5\u30a9\u30fc\u30ab\u30b9\u3057\u3001\u305d\u308c\u305e\u308c\u306e\u7279\u5fb4\u304c\u3069\u306e\u3088\u3046\u306b\u73fe\u5834\u3067\u6d3b\u7528\u3055\u308c\u3066\u3044\u308b\u304b\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-transparent ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">TOPICS<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/3763\/#CRM%E3%81%A8%E3%81%AF\" >CRM\u3068\u306f<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/3763\/#%E3%82%AB%E3%82%B9%E3%82%BF%E3%83%9E%E3%83%BC%E3%82%B5%E3%83%9D%E3%83%BC%E3%83%88%E3%81%AB%E3%81%8A%E3%81%91%E3%82%8BCRM%E3%81%AE%E5%B0%8E%E5%85%A5%E4%BA%8B%E4%BE%8B\" >\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306b\u304a\u3051\u308bCRM\u306e\u5c0e\u5165\u4e8b\u4f8b<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/3763\/#%E3%81%BE%E3%81%A8%E3%82%81\" >\u307e\u3068\u3081<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"CRM%E3%81%A8%E3%81%AF\"><\/span>CRM\u3068\u306f<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>CRM\uff08Customer Relationship Management\uff09\u3068\u306f\u3001\u76f4\u8a33\u3059\u308b\u3068\u300c\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\u300d\u3092\u6307\u3057\u307e\u3059\u3002\u9867\u5ba2\u306e\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u30fb\u7ba1\u7406\u30fb\u5206\u6790\u3059\u308b\u3053\u3068\u304c\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\u306e\u8981\u3067\u3042\u308a\u3001\u3053\u308c\u3089\u3092\u5b9f\u73fe\u3059\u308b\u306e\u306b\u4e0d\u53ef\u6b20\u306a\u30c4\u30fc\u30eb\u304cCRM\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002<\/p>\n\n\n\n<p>CRM\u30b7\u30b9\u30c6\u30e0\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306b\u5c0e\u5165\u3055\u308c\u308b\u80cc\u666f\u306b\u306f\u3001\u9867\u5ba2\u3068\u306e\u52b9\u679c\u7684\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u305f\u3044\u3068\u3044\u3046\u30cb\u30fc\u30ba\u304c\u3042\u308a\u307e\u3059\u3002\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u3057\u3066\u3001\u3088\u308a\u8fc5\u901f\u3067\u9069\u5207\u306a\u5bfe\u5fdc\u3092\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u305d\u306e\u9867\u5ba2\u304c\u3053\u308c\u307e\u3067\u306b\u4f55\u3092\u8cfc\u5165\u3057\u305f\u306e\u304b\u3001\u3069\u306e\u3088\u3046\u306a\u554f\u3044\u5408\u308f\u305b\u3092\u3057\u305f\u306e\u304b\u3068\u3044\u3063\u305f\u60c5\u5831\u304c\u3059\u3050\u306b\u624b\u5143\u306b\u3042\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<p>CRM\u306e\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/2475\/?utm_source=connenavi&amp;utm_medium=textlink&amp;utm_campaign=note&amp;utm_term=3763\" target=\"_blank\" rel=\"noopener\" title=\"\">\u3053\u3061\u3089<\/a>\u306e\u8a18\u4e8b\u3082\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%AB%E3%82%B9%E3%82%BF%E3%83%9E%E3%83%BC%E3%82%B5%E3%83%9D%E3%83%BC%E3%83%88%E3%81%AB%E3%81%8A%E3%81%91%E3%82%8BCRM%E3%81%AE%E5%B0%8E%E5%85%A5%E4%BA%8B%E4%BE%8B\"><\/span>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306b\u304a\u3051\u308bCRM\u306e\u5c0e\u5165\u4e8b\u4f8b<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u3053\u3053\u304b\u3089\u306f\u65e5\u672c\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3067\u3088\u304f\u5229\u7528\u3055\u308c\u308b\u30d9\u30f3\u30c0\u30fc\u3054\u3068\u306b\u3001\u69d8\u3005\u306a\u696d\u754c\u3067\u306eBtoB\u3001BtoC\u306eCRM\u5c0e\u5165\u4e8b\u4f8b\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u3010BtoB\u3011\u30bb\u30fc\u30d5\u30a3\u30fc\u306e\u4e8b\u4f8b\uff08\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\uff09<\/h3>\n\n\n\n<p>\u30bb\u30fc\u30d5\u30a3\u30fc\u682a\u5f0f\u4f1a\u793e\u306f\u3001\u30ab\u30e1\u30e9\u6620\u50cf\u30c7\u30fc\u30bf\u3092\u30af\u30e9\u30a6\u30c9\u5316\u3057\u69d8\u3005\u306a\u7528\u9014\u306b\u6d3b\u7528\u3067\u304d\u308b\u300c\u6620\u50cf\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u300d\u3092\u63d0\u4f9b\u3057\u3066\u3044\u308b\u4f1a\u793e\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u5f93\u6765\u306e\u30b7\u30b9\u30c6\u30e0\u3067\u306f\u9867\u5ba2\u60c5\u5831\u306e\u4e00\u5143\u7ba1\u7406\u304c\u56f0\u96e3\u3067\u3001\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u306b\u6642\u9593\u304c\u304b\u304b\u3063\u3066\u3044\u305f\u305f\u3081\u3001\u4e00\u5143\u7ba1\u7406\u304c\u3067\u304d\u308bCRM\u30b7\u30b9\u30c6\u30e0\u306e\u5c0e\u5165\u304c\u6025\u52d9\u3067\u3057\u305f\u3002\u305d\u3053\u3067\u3001\u3059\u3067\u306b\u5c0e\u5165\u3055\u308c\u3066\u3044\u305f\u300cSales Cloud\u300d\u3068\u9023\u643a\u304c\u53ef\u80fd\u306a\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u306e\u300cService Cloud\u300d\u3092\u5c0e\u5165\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1024\" height=\"440\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/04\/safie-zuhan-1024x440.jpg\" alt=\"\" class=\"wp-image-3764\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/04\/safie-zuhan-1024x440.jpg 1024w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/04\/safie-zuhan-300x129.jpg 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/04\/safie-zuhan-768x330.jpg 768w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/04\/safie-zuhan.jpg 1420w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/www.salesforce.com\/jp\/resources\/customer-stories\/safie\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\uff08\u51fa\u5178\uff1a\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u4e8b\u4f8b\u30da\u30fc\u30b8\u3088\u308a\uff09<\/a><\/figcaption><\/figure>\n<\/div>\n\n\n<p>\u79fb\u884c\u306b\u3042\u305f\u308a\u3001\u307e\u305a\u306f\u65e2\u5b58\u30b7\u30b9\u30c6\u30e0\u3067\u4f7f\u7528\u3057\u3066\u3044\u308b\u6a5f\u80fd\u3092\u6d17\u3044\u51fa\u3057\u3001\u79fb\u884c\u5148\u3067\u3042\u308b\u300cService Cloud\u300d\u306b\u843d\u3068\u3057\u8fbc\u3080\u4f5c\u696d\u3092\u5b9f\u65bd\u3001\u30c6\u30b9\u30c8\u904b\u7528\u3092\u958b\u59cb\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u9867\u5ba2\u60c5\u5831\u304c\u4e00\u5143\u5316\u3055\u308c\u3001\u554f\u3044\u5408\u308f\u305b\u306e\u8ffd\u8de1\u3068\u89e3\u6c7a\u304c\u683c\u6bb5\u306b\u30b9\u30e0\u30fc\u30ba\u306b\u306a\u3063\u305f\u3053\u3068\u3067\u3001\u30c6\u30b9\u30c8\u904b\u7528\u6642\u70b9\u304b\u3089<mark>\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u6642\u9593\u304c3\u5206\u306e1\u3001\u30b3\u30b9\u30c8\u304c10%\u524a\u6e1b\u3067\u304d\u305f<\/mark>\u3068\u3044\u3044\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u88fd\u54c1\u306e\u62e1\u5f35\u5229\u7528\u306b\u3088\u3063\u3066\u3001\u73fe\u5834\u3067\u306e\u3084\u308a\u53d6\u308a\u3082\u4e00\u5143\u7ba1\u7406\u3092\u884c\u3044\u3001\u304a\u5ba2\u69d8\u30b5\u30dd\u30fc\u30c8\u5168\u4f53\u3092\u30ab\u30d0\u30fc\u3057\u305f\u4e00\u5143\u5316\u306e\u5b9f\u73fe\u3092\u76ee\u6307\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/www.salesforce.com\/jp\/resources\/customer-stories\/safie\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u3053\u3061\u3089<\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u3010BtoC\u3011\u30d1\u30a4\u30aa\u30cb\u30a2\u306e\u4e8b\u4f8b\uff08\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\uff09<\/h3>\n\n\n\n<p>\u30d1\u30a4\u30aa\u30cb\u30a2\u682a\u5f0f\u4f1a\u793e\u306f\u3001\u30e2\u30d3\u30ea\u30c6\u30a3\u30b5\u30fc\u30d3\u30b9\u30ab\u30f3\u30d1\u30cb\u30fc\u3092\u901a\u3058\u3066\u30c6\u30ec\u30de\u30c6\u30a3\u30af\u30b9\u4e8b\u696d\u3092\u4e2d\u5fc3\u306b\u30c7\u30fc\u30bf\u6d3b\u7528\u3092\u63a8\u9032\u3057\u3066\u3044\u308b\u4f1a\u793e\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u65b0\u5e02\u5834\u3067\u306e\u30d3\u30b8\u30cd\u30b9\u958b\u62d3\u306b\u5411\u3051\u3066\u30c7\u30fc\u30bf\u3092\u3082\u3068\u306b\u3057\u305f\u30d1\u30a4\u30d7\u30e9\u30a4\u30f3\u3068\u30bf\u30fc\u30b2\u30c6\u30a3\u30f3\u30b0\u304c\u4e0d\u53ef\u6b20\u3068\u306a\u308a\u3001\u3053\u308c\u3089\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u300cSales Cloud\u300d\u53ca\u3073\u300cAccount Engagement\u300d\u300cService Cloud\u300d\u3092\u5c0e\u5165\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u3053\u308c\u307e\u3067\u306f\u5229\u7528\u3057\u3066\u3044\u305fCRM\u3068MA\u304c\u30d0\u30e9\u30d0\u30e9\u306e\u30e1\u30fc\u30ab\u30fc\u306b\u3088\u308b\u3082\u306e\u3067\u3001\u4e00\u8cab\u3057\u305f\u30c7\u30fc\u30bf\u7ba1\u7406\u304c\u3067\u304d\u3066\u3044\u306a\u304b\u3063\u305f\u3068\u3053\u308d\u3092\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u88fd\u54c1\u306b\u7d71\u4e00\u3059\u308b\u3053\u3068\u3067\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u9023\u643a\u3059\u308b\u3053\u3068\u3092\u5b9f\u73fe\u3057\u307e\u3057\u305f\u3002\u307e\u305f\u3001KGI\u3084KPI\u3092\u300c\u30d0\u30c8\u30f3\u30bf\u30c3\u30c1\u5f62\u5f0f\u300d\u3067\u8003\u3048\u3001\u90e8\u7f72\u9593\u306e\u7e26\u5272\u308a\u306b\u3088\u3063\u3066\u767a\u751f\u3057\u304c\u3061\u306a\u500b\u5225\u6700\u9069\u5316\u3092\u9632\u304e\u3001\u5168\u4f53\u6700\u9069\u306b\u306a\u308b\u3088\u3046\u306b\u8a2d\u8a08\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001<mark>BtoB\u76f4\u8ca9\u306e\u5f37\u5316\u3001\u9867\u5ba2\u30c7\u30fc\u30bf\u306e\u4e00\u5143\u7ba1\u7406\u3001\u9ad8\u7cbe\u5ea6\u306a\u30bf\u30fc\u30b2\u30c6\u30a3\u30f3\u30b0\u304c\u53ef\u80fd\u3068\u306a\u308a\u3001\u65b0\u898f\u9867\u5ba2\u53d7\u6ce8\u53f0\u6570\u304c\u524d\u5e74\u6bd48\u500d\u4ee5\u4e0a\u306b\u5897\u52a0\u3057\u307e\u3057\u305f<\/mark>\u3002<\/p>\n\n\n\n<p>\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/www.salesforce.com\/jp\/resources\/customer-stories\/pioneer\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u3053\u3061\u3089<\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u3010BtoB\u3011\u30cd\u30c3\u30c8\u30d7\u30ed\u30c6\u30af\u30b7\u30e7\u30f3\u30ba\u306e\u4e8b\u4f8b\uff08Kintone\uff09<\/h3>\n\n\n\n<p>\u682a\u5f0f\u4f1a\u793e\u30cd\u30c3\u30c8\u30d7\u30ed\u30c6\u30af\u30b7\u30e7\u30f3\u30ba\u306f\u3001\u500b\u4eba\u304a\u3088\u3073\u6cd5\u4eba\u5411\u3051\u306b\u5f8c\u6255\u3044\u6c7a\u6e08\u4e8b\u696d\u3092\u5c55\u958b\u3057\u3066\u3044\u308b\u4f1a\u793e\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u639b\u3051\u58f2\u308a\u306b\u95a2\u3059\u308b\u5168\u3066\u306e\u4ee3\u884c\u696d\u52d9\u3092\u8acb\u3051\u8ca0\u3046\u540c\u793e\u3067\u306f\u65e5\u5e38\u7684\u306b\u30e1\u30fc\u30eb\u3084\u96fb\u8a71\u3067\u306e\u3084\u308a\u53d6\u308a\u304c\u767a\u751f\u3057\u3066\u3044\u307e\u3057\u305f\u304c\u3001\u5f93\u6765\u306eCRM\u30c4\u30fc\u30eb\u3067\u306f\u554f\u3044\u5408\u308f\u305b\u306b\u95a2\u9023\u3057\u305f\u30e1\u30fc\u30eb\u60c5\u5831\u306a\u3069\u304c\u4e00\u5143\u7ba1\u7406\u3067\u304d\u3066\u304a\u3089\u305a\u3001\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u3057\u8fc5\u901f\u306b\u5bfe\u5fdc\u304c\u3067\u304d\u3066\u3044\u307e\u305b\u3093\u3067\u3057\u305f\u3002\u307e\u305f\u3001\u7ba1\u7406\u304c\u7169\u96d1\u306b\u306a\u308a\u3001\u696d\u52d9\u304c\u5c5e\u4eba\u5316\u3057\u3066\u3044\u305f\u3053\u3068\u3082\u8ab2\u984c\u3067\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u305d\u3053\u3067\u3001\u60c5\u5831\u4e00\u5143\u5316\u3092\u76ee\u7684\u306bCRM\u30c4\u30fc\u30eb\u306e\u30ea\u30d7\u30ec\u30a4\u30b9\u3092\u5b9f\u65bd\u3002\u67d4\u8edf\u306a\u5bfe\u5fdc\u304c\u6c42\u3081\u3089\u308c\u308b\u696d\u52d9\u306e\u305f\u3081\u3001\u6539\u4fee\u306b\u6642\u9593\u3084\u30b3\u30b9\u30c8\u304c\u304b\u304b\u3089\u306a\u3044\u30c4\u30fc\u30eb\u3092\u9078\u5b9a\u3057\u305f\u7d50\u679c\u3001\u696d\u52d9\u90e8\u9580\u3060\u3051\u3067\u3082\u81ea\u7531\u5ea6\u9ad8\u304f\u30a2\u30d7\u30ea\u304c\u4f5c\u6210\u3067\u304d\u308b\u300ckintone\u300d\u304c\u9078\u3070\u308c\u307e\u3057\u305f\u3002<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"730\" height=\"660\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/04\/netprotections_1240_660_2019_0717.png\" alt=\"\" class=\"wp-image-3765\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/04\/netprotections_1240_660_2019_0717.png 730w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/04\/netprotections_1240_660_2019_0717-300x271.png 300w\" sizes=\"(max-width: 730px) 100vw, 730px\" \/><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/kintone-sol.cybozu.co.jp\/cases\/netprotections.html\" target=\"_blank\" rel=\"noopener\" title=\"\">\uff08\u51fa\u5178\uff1a\u30b5\u30a4\u30dc\u30a6\u30ba kintone\u5c0e\u5165\u4e8b\u4f8b\u3088\u308a\uff09<\/a><\/figcaption><\/figure>\n<\/div>\n\n\n<p>\u73fe\u5834\u3067\u306ekintone\u306e\u5c0e\u5165\u306b\u3088\u308a\u3001\u554f\u3044\u5408\u308f\u305b\u306b\u95a2\u3059\u308b\u30c7\u30fc\u30bf\u304c\u96c6\u7d04\u3055\u308c\u3001\u9867\u5ba2\u60c5\u5831\u304c\u8fc5\u901f\u306b\u78ba\u8a8d\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u305d\u306e\u7d50\u679c\u3001<mark>\u6708\u95938000\u4ef6\u3092\u8d85\u3048\u308b\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u306e\u54c1\u8cea\u3068\u901f\u5ea6\u304c\u5927\u5e45\u306b\u6539\u5584\u3055\u308c\u3001\u696d\u52d9\u306e\u53ef\u8996\u5316\u3082\u9032\u3093\u3067\u3044\u307e\u3059\u3002\u696d\u52d9\u304c\u30b7\u30f3\u30d7\u30eb\u306b\u306a\u3063\u305f\u3053\u3068\u3067\u4eba\u6750\u5b9a\u7740\u306b\u3082\u8ca2\u732e\u3057\u3066\u3044\u307e\u3059<\/mark>\u3002<\/p>\n\n\n\n<p>\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/kintone-sol.cybozu.co.jp\/cases\/netprotections.html\" target=\"_blank\" rel=\"noopener\" title=\"\">\u3053\u3061\u3089<\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u3010BtoC\u3011\u5e78\u697d\u82d1\u30db\u30fc\u30eb\u30c7\u30a3\u30f3\u30b0\u30b9\u306e\u4e8b\u4f8b\uff08kintone\uff09<\/h3>\n\n\n\n<p>\u5e78\u697d\u82d1\u30db\u30fc\u30eb\u30c7\u30a3\u30f3\u30b0\u30b9\u306f\u3001\u662d\u548c29\u5e74\u5275\u696d\u306e\u5916\u98df\u30c1\u30a7\u30fc\u30f3\u3067\u3001\u65e5\u672c\u56fd\u5185\u5916\u306b546\u5e97\u8217\u3092\u5c55\u958b\u3057\u3066\u3044\u308b\u4f1a\u793e\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u5e78\u697d\u82d1\u30db\u30fc\u30eb\u30c7\u30a3\u30f3\u30b0\u30b9\u3067\u306f\u6bce\u65e5\u7d0430\u4ef6\u307b\u3069\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u5ba4\u3067\u5bfe\u5fdc\u3057\u3066\u3044\u307e\u3057\u305f\u304c\u3001\u4ee3\u8868\u30e1\u30fc\u30eb\u306b\u5c4a\u3044\u305f\u30e1\u30fc\u30eb\u304c\u6563\u3005\u3057\u3066\u3044\u308b\u72b6\u6cc1\u3067\u3057\u305f\u3002\u305d\u3053\u3067\u3001\u30e1\u30fc\u30eb\u306e\u5bfe\u5fdc\u5c65\u6b74\u7b49\u3092\u7ba1\u7406\u3067\u304d\u308bCRM\u30b7\u30b9\u30c6\u30e0\u306e\u5c0e\u5165\u3092\u691c\u8a0e\u3001kintone\u3068\u30e1\u30fc\u30eb\u30ef\u30a4\u30ba\u3001Microsoft Azure\u306e\u7d44\u307f\u5408\u308f\u305b\u3067\u554f\u3044\u5408\u308f\u305b\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\u3092\u69cb\u7bc9\u3057\u3001\u30e1\u30fc\u30eb\u306e\u5c65\u6b74\u7ba1\u7406\u3092\u4e00\u5143\u5316\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u5c0e\u5165\u5f8c\u3001<mark>\u30e1\u30fc\u30eb\u8fd4\u4fe1\u6642\u9593\u304c\u5927\u5e45\u306b\u77ed\u7e2e\u3055\u308c\u30019\u5272\u306e\u30e1\u30fc\u30eb\u304c1\u65e5\u4ee5\u5185\u306b\u8fd4\u4fe1\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u5f93\u696d\u54e1\u306f\u9867\u5ba2\u5bfe\u5fdc\u4ee5\u5916\u306e\u696d\u52d9\u306b\u96c6\u4e2d\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f<\/mark>\u3002<\/p>\n\n\n\n<p>\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/kintone-sol.cybozu.co.jp\/cases\/kourakuen.html?_gl=1*1w0g7eo*_ga*MTg3ODkzMjg5NC4xNzE0Mzc2NzMx*_ga_T5K95WXL54*MTcxNDM3NjczMC4xLjEuMTcxNDM3Njk4Mi41OS4wLjA.*_ga_WQLPKCB0RF*MTcxNDM3NjczMS4xLjEuMTcxNDM3Njk4Mi41OS4wLjA.\" target=\"_blank\" rel=\"noopener\" title=\"\">\u3053\u3061\u3089<\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u3010BtoB\u3011\u65e5\u7acb\u30b7\u30b9\u30c6\u30e0\u30ba\u306e\u4e8b\u4f8b\uff08FastHelp5\uff09<\/h3>\n\n\n\n<p>\u682a\u5f0f\u4f1a\u793e\u65e5\u7acb\u30b7\u30b9\u30c6\u30e0\u30ba\u306f\u3001IT\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u4f01\u696d\u3067\u3001\u5168\u56fd\u306b\u5e83\u304c\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u4e8b\u696d\u3092\u904b\u55b6\u3057\u3066\u3044\u308b\u4f1a\u793e\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u540c\u793e\u306f\u9577\u5e74\u3001\u81ea\u793e\u958b\u767a\u306eCRM\u30b7\u30b9\u30c6\u30e0\u3092\u5229\u7528\u3057\u3066\u3044\u307e\u3057\u305f\u304c\u3001\u30cf\u30fc\u30c9\u30a6\u30a7\u30a2\u306e\u8001\u673d\u5316\u3068\u7dad\u6301\u8cbb\u306e\u5897\u52a0\u304c\u8ab2\u984c\u3068\u306a\u308a\u3001\u30ea\u30d7\u30ec\u30a4\u30b9\u3092\u691c\u8a0e\u3002\u60c5\u5831\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u306e\u89b3\u70b9\u304b\u3089\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u3067\u69cb\u7bc9\u3067\u304d\u308b\u3082\u306e\u3092\u4e2d\u5fc3\u306b\u3001\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u304b\u3089\u8acb\u3051\u8ca0\u3046\u696d\u52d9\u5185\u5bb9\u306b\u5408\u308f\u305b\u3066\u30c1\u30fc\u30e0\u5358\u4f4d\u306b\u8868\u793a\u9805\u76ee\u304c\u67d4\u8edf\u306b\u5909\u66f4\u3067\u304d\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u304c\u81ea\u793e\u3067\u3082\u5bb9\u6613\u306aCRM\u30b7\u30b9\u30c6\u30e0\u3092\u691c\u8a0e\u3057\u305f\u7d50\u679c\u3001\u300cFastHelp5\u300d\u3078\u30ea\u30d7\u30ec\u30a4\u30b9\u3092\u6c7a\u5b9a\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"980\" height=\"610\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/04\/d4661cf03c71ee0bd7f62bb0a492b486116c4ee1.png\" alt=\"\" class=\"wp-image-3768\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/04\/d4661cf03c71ee0bd7f62bb0a492b486116c4ee1.png 980w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/04\/d4661cf03c71ee0bd7f62bb0a492b486116c4ee1-300x187.png 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/04\/d4661cf03c71ee0bd7f62bb0a492b486116c4ee1-768x478.png 768w\" sizes=\"(max-width: 980px) 100vw, 980px\" \/><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/fastseries.jp\/casestudy\/000352.html\" target=\"_blank\" rel=\"noopener\" title=\"\">\uff08\u51fa\u5178\uff1a\u30c6\u30af\u30de\u30c8\u30ea\u30af\u30b9 FastHelp5\u5c0e\u5165\u4e8b\u4f8b\u3088\u308a\uff09<\/a><\/figcaption><\/figure>\n<\/div>\n\n\n<p>\u3053\u308c\u306b\u3088\u308a\u3001<mark>\u696d\u52d9\u306e\u6a19\u6e96\u5316\u304c\u9032\u307f\u3001\u6708\u306b500\u6642\u9593\u306e\u696d\u52d9\u524a\u6e1b\u304c\u5b9f\u73fe\u3057\u307e\u3057\u305f\u3002\u307e\u305f\u3001BCP\u5bfe\u7b56\u3068\u3057\u3066\u3082\u6a5f\u80fd\u3057\u3001\u65b0\u305f\u306a\u5728\u5b85\u52e4\u52d9\u306e\u691c\u8a0e\u306b\u3082\u5f79\u7acb\u3063\u3066\u3044\u307e\u3059<\/mark>\u3002<\/p>\n\n\n\n<p>\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/fastseries.jp\/casestudy\/000352.html\" target=\"_blank\" rel=\"noopener\" title=\"\">\u3053\u3061\u3089<\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u3010BtoC\u3011\u30c0\u30a4\u30ad\u30f3\u5de5\u696d\u306e\u4e8b\u4f8b\uff08FastHelp5\uff09<\/h3>\n\n\n\n<p>\u30c0\u30a4\u30ad\u30f3\u5de5\u696d\u682a\u5f0f\u4f1a\u793e\u306f\u3001\u7a7a\u8abf\u6280\u8853\u3092\u4e2d\u5fc3\u306b\u591a\u5c90\u306b\u308f\u305f\u308b\u88fd\u54c1\u3092\u63d0\u4f9b\u3057\u3066\u3044\u308b\u4f1a\u793e\u3067\u3059\u3002<\/p>\n\n\n\n<p>CRM\u30b7\u30b9\u30c6\u30e0\u3084FAQ\u30b7\u30b9\u30c6\u30e0\u306e\u8001\u673d\u5316\u3084\u30b5\u30dd\u30fc\u30c8\u306e\u7d42\u4e86\u304c\u8fd1\u304f\u306a\u308a\u3001\u65e2\u5b58\u696d\u52d9\u30d5\u30ed\u30fc\u3092\u7dad\u6301\u3057\u3066\u79fb\u7ba1\u3067\u304d\u308b\u3053\u3068\u3092\u524d\u63d0\u306b\u3001\u304a\u5ba2\u69d8\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3068\u696d\u52d9\u52b9\u7387\u5316\u306b\u8ca2\u732e\u3059\u308b\u57fa\u76e4\u3092\u6a21\u7d22\u3057\u3066\u3044\u307e\u3057\u305f\u3002\u305d\u3053\u3067\u3001\u7e41\u5fd9\u671f\u3068\u9591\u6563\u671f\u306e\u5dee\u304c\u6fc0\u3057\u3044\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u3001\u540c\u6642\u63a5\u7d9a\u6570\u3067\u306e\u30e9\u30a4\u30bb\u30f3\u30b9\u4f53\u7cfb\u3092\u6301\u3064\u300cFastHelp5\u300d\u3068\u300cFastAnswer2\u300d\u3092\u5c0e\u5165\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u3053\u308c\u306b\u3088\u308a\u3001<mark>\u6771\u897f2\u7b87\u6240\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5408\u308f\u305b\u30661000\u540d\u4ee5\u4e0a\u304c\u300cFastHelp5\u300d\u3092\u5229\u7528\u3057\u5fdc\u5bfe\u696d\u52d9\u3092\u5b9f\u65bd\u3001\u8907\u6570\u30c1\u30e3\u30cd\u30eb\u3092\u7d71\u5408\u3057\u3066\u7ba1\u7406\u3059\u308b\u3053\u3068\u3067\u7ba1\u7406\u5de5\u6570\u306e\u5927\u5e45\u524a\u6e1b\u3084\u4f5c\u696d\u306e\u5e73\u6e96\u5316\u3001SV\u306e\u8ca0\u8377\u8efd\u6e1b\u306b\u3082\u5bc4\u4e0e\u3057\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u3001\u5fdc\u5bfe\u5b8c\u4e86\u307e\u3067\u306e\u6642\u9593\u77ed\u7e2e\u3068\u60c5\u5831\u5171\u6709\u306e\u52b9\u7387\u5316\u304c\u6539\u5584\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u3082\u7e4b\u304c\u3063\u3066\u3044\u307e\u3059<\/mark>\u3002<\/p>\n\n\n\n<p>\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/fastseries.jp\/casestudy\/000845.html\" target=\"_blank\" rel=\"noopener\" title=\"\">\u3053\u3061\u3089<\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u3010BtoB\u3011Sansan\u306e\u4e8b\u4f8b\uff08Zendesk\uff09<\/h3>\n\n\n\n<p>Sansan\u682a\u5f0f\u4f1a\u793e\u306f\u3001\u6cd5\u4eba\u5411\u3051\u30af\u30e9\u30a6\u30c9\u540d\u523a\u7ba1\u7406\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3066\u3044\u308b\u4f1a\u793e\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u540c\u793e\u3067\u306f\u300c\u30b5\u30dd\u30fc\u30c8\u304c\u8981\u3089\u306a\u304f\u306a\u308b\u4e16\u754c\u300d\u3092\u76ee\u6307\u3057\u3001Zendesk\u306e\u8c4a\u5bcc\u306a\u6a5f\u80fd\u3092\u99c6\u4f7f\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u696d\u52d9\u306e\u5fb9\u5e95\u7684\u306a\u81ea\u52d5\u5316\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002\u7279\u306b\u3001\u30de\u30af\u30ed\u3084\u30c8\u30ea\u30ac\u30fc\u3092\u4f7f\u7528\u3057\u3066\u554f\u984c\u89e3\u6c7a\u307e\u3067\u306e\u6642\u9593\u3092\u77ed\u7e2e\u3057\u3001\u30b5\u30dd\u30fc\u30c8\u30c1\u30b1\u30c3\u30c8\u306e\u7ba1\u7406\u3082\u52b9\u7387\u5316\u3057\u3066\u304a\u308a\u3001\u3053\u3046\u3057\u305f\u81ea\u52d5\u5316\u3078\u306e\u53d6\u308a\u7d44\u307f\u306e\u6210\u679c\u306f\u3001\u30c1\u30b1\u30c3\u30c8\u306e\u8d77\u7968\u304b\u3089\u554f\u984c\u304c\u89e3\u6c7a\u3055\u308c\u308b\u307e\u3067\u306e\u5e73\u5747\u89e3\u6c7a\u6642\u9593\u306e\u307b\u304b\u3001MAU\uff08\u30de\u30f3\u30b9\u30ea\u30fc\u30a2\u30af\u30c6\u30a3\u30d6\u30e6\u30fc\u30b6\u30fc\uff09\u306b\u5bfe\u3059\u308b\u624b\u52d5\u56de\u7b54\u7387\u3067\u8a08\u6e2c\u3057\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u3001\u300cZendesk Guide\u300d\u3092\u6d3b\u7528\u3057\u305fFAQ\u30da\u30fc\u30b8\u306e\u69cb\u7bc9\u3082\u52b9\u7387\u5316\u306b\u5927\u304d\u304f\u5bc4\u4e0e\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1024\" height=\"650\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/04\/screenshot-2024-04-30-175508-1024x650.jpg\" alt=\"\" class=\"wp-image-3769\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/04\/screenshot-2024-04-30-175508-1024x650.jpg 1024w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/04\/screenshot-2024-04-30-175508-300x190.jpg 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/04\/screenshot-2024-04-30-175508-768x488.jpg 768w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/04\/screenshot-2024-04-30-175508-1536x975.jpg 1536w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/04\/screenshot-2024-04-30-175508.jpg 1624w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/www.zendesk.co.jp\/customer\/zendesk-gmo-pepabo\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\uff08\u51fa\u5178\uff1aZendesk\u5c0e\u5165\u4e8b\u4f8b\u3088\u308a\uff09<\/a><\/figcaption><\/figure>\n<\/div>\n\n\n<p>\u3053\u308c\u306b\u3088\u308a\u3001<mark>\u3053\u306e\uff15\u5e74\u9593\u307b\u3069\u3067\u554f\u3044\u5408\u308f\u305b\u4ef6\u6570\u3082\u500d\u8fd1\u304f\u81a8\u3089\u3093\u3067\u3044\u308b\u3082\u306e\u306e\u3001\u4e00\u4eba\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u5bfe\u5fdc\u3059\u308b\u30c1\u30b1\u30c3\u30c8\u6570\u306b\u5927\u304d\u306a\u5909\u5316\u306f\u306a\u3044\u72b6\u614b\u3092\u5b9f\u73fe\u3067\u304d\u3066\u3044\u307e\u3059<\/mark>\u3002<\/p>\n\n\n\n<p>\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/www.zendesk.co.jp\/customer\/zendesk-sansan\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u3053\u3061\u3089<\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u3010BtoC\u3011GMO\u30da\u30d1\u30dc\u306e\u4e8b\u4f8b\uff08Zendesk\uff09<\/h3>\n\n\n\n<p>GMO\u30da\u30d1\u30dc\u682a\u5f0f\u4f1a\u793e\u306f\u3001\u300cminne\u300d\u3084\u300c\u30ab\u30e9\u30fc\u30df\u30fc\u30b7\u30e7\u30c3\u30d7\u300d\u306a\u3069\u3001\u8907\u6570\u306e\u500b\u4eba\u5411\u3051\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3066\u3044\u308b\u4f1a\u793e\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u540c\u793e\u306f\u8907\u6570\u306e\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u30b5\u30fc\u30d3\u30b9\u3092\u624b\u304c\u3051\u3066\u304a\u308a\u3001\u8907\u6570\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3057\u3066\u3044\u308b\u30e6\u30fc\u30b6\u30fc\u306f\u30ed\u30a4\u30e4\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u306e\u305f\u3081\u3001\u30b5\u30fc\u30d3\u30b9\u6a2a\u4e32\u3067\u9867\u5ba2\u306e\u72b6\u6cc1\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u306f\u9069\u5207\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u63d0\u4f9b\u306b\u4e0d\u53ef\u6b20\u3067\u3057\u305f\u3002\u305d\u3053\u3067\u3001\u540c\u793e\u3067\u306f\u30de\u30eb\u30c1\u30d6\u30e9\u30f3\u30c9\u6a5f\u80fd\u3067\u30b5\u30fc\u30d3\u30b9\u3092\u8d8a\u3048\u3066\u7ba1\u7406\u304c\u53ef\u80fd\u306a\u300cZendesk\u300d\u3092\u5c0e\u5165\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u308c\u306b\u3088\u308a\u3001<mark>\u9867\u5ba2\u554f\u3044\u5408\u308f\u305b\u306e\u52b9\u7387\u7ba1\u7406\u304c\u53ef\u80fd\u306b\u306a\u308a\u3001\u7570\u306a\u308b\u30b5\u30fc\u30d3\u30b9\u9593\u3067\u3082\u4e00\u8cab\u6027\u306e\u3042\u308b\u5bfe\u5fdc\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u526f\u6b21\u7684\u306a\u8981\u7d20\u3068\u3057\u3066\u3001Zendesk\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u3067\u30ab\u30b9\u30a2\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30b9\u30bf\u30f3\u30c0\u30fc\u30c9\u3092\u53d6\u308a\u5165\u308c\u308b\u3053\u3068\u304c\u3067\u304d\u3066\u3044\u307e\u3059<\/mark>\u3002<\/p>\n\n\n\n<p>\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/www.zendesk.co.jp\/customer\/zendesk-gmo-pepabo\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u3053\u3061\u3089<\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<h3 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href=\"https:\/\/www.rakutel.jp\/case\/kandencsforum.php\" target=\"_blank\" rel=\"noopener\" title=\"\">\u3053\u3061\u3089<\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<h3 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