{"id":4278,"date":"2024-07-31T14:27:40","date_gmt":"2024-07-31T05:27:40","guid":{"rendered":"https:\/\/callcenternavi.jp\/connenavi\/?post_type=news&#038;p=4278"},"modified":"2024-11-12T12:29:35","modified_gmt":"2024-11-12T03:29:35","slug":"%e3%82%b3%e3%83%bc%e3%83%ab%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc%e3%81%a7%e3%81%ae%e9%a1%a7%e5%ae%a2%e6%ba%80%e8%b6%b3%e5%ba%a6%ef%bc%88cs%ef%bc%89%e3%81%a8%e3%81%af%ef%bc%9f%e5%ae%9a%e7%be%a9%e3%81%8b","status":"publish","type":"news","link":"https:\/\/callcenternavi.jp\/connenavi\/note\/4278\/","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306e\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CS\uff09\u3068\u306f\uff1f\u5b9a\u7fa9\u304b\u3089\u5411\u4e0a\u65b9\u6cd5\u307e\u3067\u5fb9\u5e95\u89e3\u8aac"},"content":{"rendered":"\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CS\uff09\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3044\u3066\u6700\u3082\u91cd\u8981\u306a\u6307\u6a19\u306e\u4e00\u3064\u3067\u3059\u3002\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u9054\u6210\u3053\u305d\u304c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u81f3\u4e0a\u547d\u984c\u3068\u8a00\u3063\u3066\u3082\u904e\u8a00\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u9ad8\u3044\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5b9f\u73fe\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u9577\u671f\u7684\u306a\u6210\u529f\u3092\u53ce\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001CS\u306e\u57fa\u672c\u7684\u306a\u5b9a\u7fa9\u304b\u3089\u3001\u305d\u306e\u91cd\u8981\u6027\u3001\u4ee3\u8868\u7684\u306a\u6307\u6a19\u3001\u5177\u4f53\u7684\u306a\u5411\u4e0a\u65b9\u6cd5\u3092\u8a73\u3057\u304f\u89e3\u8aac\u3057\u307e\u3059\u3002\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u3053\u3068\u3067\u3001\u30ea\u30d4\u30fc\u30bf\u30fc\u306e\u5897\u52a0\u3084\u30d6\u30e9\u30f3\u30c9\u529b\u306e\u5411\u4e0a\u306a\u3069\u3001\u591a\u304f\u306e\u30e1\u30ea\u30c3\u30c8\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u3092\u6210\u529f\u3055\u305b\u308b\u305f\u3081\u306b\u3001\u305c\u3072\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-transparent ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">TOPICS<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" 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>\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u6e2c\u5b9a\u3059\u308b\u65b9\u6cd5<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/4278\/#%E9%A1%A7%E5%AE%A2%E6%BA%80%E8%B6%B3%E5%BA%A6%E3%82%92%E5%90%91%E4%B8%8A%E3%81%95%E3%81%9B%E3%82%8B%E3%81%9F%E3%82%81%E3%81%AE%E5%85%B7%E4%BD%93%E7%AD%96\" >\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u5177\u4f53\u7b56<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/4278\/#%E9%A1%A7%E5%AE%A2%E6%BA%80%E8%B6%B3%E5%BA%A6%E5%90%91%E4%B8%8A%E3%81%AE%E3%81%9F%E3%82%81%E3%81%AE%E5%AE%9F%E8%B7%B5%E3%82%AC%E3%82%A4%E3%83%89\" >\u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a\u306e\u305f\u3081\u306e\u5b9f\u8df5\u30ac\u30a4\u30c9<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/4278\/#%E3%81%BE%E3%81%A8%E3%82%81\" >\u307e\u3068\u3081<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E9%A1%A7%E5%AE%A2%E6%BA%80%E8%B6%B3%E5%BA%A6%EF%BC%88CS%EF%BC%89%E3%81%A8%E3%81%AF\"><\/span>\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CS\uff09\u3068\u306f<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p><mark>\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08Customer Satisfaction\u3001\u7565\u3057\u3066CS\uff09\u306f\u3001\u4f01\u696d\u304c\u63d0\u4f9b\u3059\u308b\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3059\u308b\u9867\u5ba2\u306e\u6e80\u8db3\u5ea6\u3092\u8868\u3059\u6307\u6a19<\/mark>\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u754c\u306b\u304a\u3044\u3066\u3001CS\u306f\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u306e\u8cea\u3092\u6e2c\u308b\u91cd\u8981\u306a\u5c3a\u5ea6\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u9867\u5ba2\u6e80\u8db3\u5ea6\u306f\u3001\u9867\u5ba2\u306e\u671f\u5f85\u3068\u5b9f\u969b\u306b\u53d7\u3051\u305f\u30b5\u30fc\u30d3\u30b9\u306e\u8cea\u3068\u306e\u5dee\u306b\u3088\u3063\u3066\u6c7a\u5b9a\u3055\u308c\u307e\u3059\u3002\u3064\u307e\u308a\u3001\u9867\u5ba2\u306e\u671f\u5f85\u3092\u4e0a\u56de\u308b\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u308c\u3070\u3001\u9ad8\u3044\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3059\u3002<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" width=\"462\" height=\"274\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/07\/TH-6-6-1_k.webp\" alt=\"\" class=\"wp-image-4288\" style=\"width:840px;height:auto\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/07\/TH-6-6-1_k.webp 462w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/07\/TH-6-6-1_k-300x178.webp 300w\" sizes=\"(max-width: 462px) 100vw, 462px\" \/><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/www.bizclip.ntt-west.co.jp\/articles\/bcl00045-006.html\" target=\"_blank\" rel=\"noopener\" title=\"\">\u3010\u51fa\u5178\uff1aBizClip\u3011<\/a><\/figcaption><\/figure>\n<\/div>\n\n\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u3053\u3068\u306f\u3001\u9867\u5ba2\u3068\u306e\u9577\u671f\u7684\u306a\u95a2\u4fc2\u69cb\u7bc9\u3001\u30d6\u30e9\u30f3\u30c9\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u306e\u5411\u4e0a\u3001\u305d\u3057\u3066\u4f01\u696d\u306e\u6301\u7d9a\u7684\u6210\u9577\u3092\u652f\u3048\u308b\u57fa\u76e4\u3068\u306a\u308a\u307e\u3059\u3002\u9867\u5ba2\u306f\u518d\u8cfc\u5165\u3084\u4ed6\u8005\u3078\u306e\u63a8\u5968\u3092\u884c\u3046\u53ef\u80fd\u6027\u304c\u9ad8\u304f\u306a\u308a\u3001\u7d50\u679c\u3068\u3057\u3066\u4f01\u696d\u306e\u53ce\u76ca\u5411\u4e0a\u306b\u3082\u7e4b\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5f79\u5272<\/h3>\n\n\n\n<p>\u591a\u304f\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u3068\u3063\u3066\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306f\u5b58\u5728\u610f\u7fa9\u305d\u306e\u3082\u306e\u3067\u3059\u3002\u5b9f\u969b\u3001<a href=\"https:\/\/www.ric.co.jp\/ct-japan\/cch2020\/book.html\" target=\"_blank\" rel=\"noopener\" title=\"\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u767d\u66f82020<\/a>\u306b\u3088\u308b\u3068\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u8a2d\u7acb\u306e\u7406\u7531\u3068\u3057\u3066\u6700\u3082\u6319\u3052\u3089\u308c\u3066\u3044\u308b\u306e\u304c\u300c\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u300d\u3067\u3059\u3002<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1024\" height=\"511\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/07\/3b64c3160b5156814a44a89ef7763c80-1536x766-1-1024x511.png\" alt=\"\" class=\"wp-image-4289\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/07\/3b64c3160b5156814a44a89ef7763c80-1536x766-1-1024x511.png 1024w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/07\/3b64c3160b5156814a44a89ef7763c80-1536x766-1-300x150.png 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/07\/3b64c3160b5156814a44a89ef7763c80-1536x766-1-768x383.png 768w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/07\/3b64c3160b5156814a44a89ef7763c80-1536x766-1.png 1536w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><a title=\"\" href=\"https:\/\/www.ric.co.jp\/ct-japan\/cch2020\/book.html\" target=\"_blank\" rel=\"noopener\">\u3010\u51fa\u5178\uff1a\u300e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u767d\u66f82020\u300fP51\uff08\u682a\u5f0f\u4f1a\u793e\u30ea\u30c3\u30af\u30c6\u30ec\u30b3\u30e0\uff09\u3011<\/a><\/figcaption><\/figure>\n<\/div>\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u591a\u304f\u306e\u4f01\u696d\u306b\u3068\u3063\u3066\u9867\u5ba2\u3068\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3068\u306a\u308a\u307e\u3059\u3002\u3053\u3053\u3067\u306e\u9867\u5ba2\u4f53\u9a13\u304c\u3001\u4f01\u696d\u5168\u4f53\u306b\u5bfe\u3059\u308b\u5370\u8c61\u3092\u5de6\u53f3\u3059\u308b\u3068\u8a00\u3063\u3066\u3082\u904e\u8a00\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E9%A1%A7%E5%AE%A2%E6%BA%80%E8%B6%B3%E5%BA%A6%E3%82%92%E6%B8%AC%E5%AE%9A%E3%81%99%E3%82%8B%E6%96%B9%E6%B3%95\"><\/span>\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u6e2c\u5b9a\u3059\u308b\u65b9\u6cd5<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u52b9\u679c\u7684\u306b\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u306f\u3001\u307e\u305a\u73fe\u72b6\u3092\u6b63\u78ba\u306b\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u6e2c\u5b9a\u65b9\u6cd5\u306b\u306f\u3001\u4e3b\u306b\u4ee5\u4e0b\u306e3\u3064\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-table is-style-regular\"><table class=\"has-fixed-layout\"><tbody><tr><td>\u6307\u6a19<\/td><td>CSAT<\/td><td>NPS<\/td><td>CES<\/td><\/tr><tr><td>\u6982\u8981<\/td><td>\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u76f4\u63a5\u7684\u306b\u6e2c\u5b9a\u3059\u308b\u4e00\u822c\u7684\u306a\u6307\u6a19<\/td><td>\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u6e2c\u5b9a\u3059\u308b\u6307\u6a19<\/td><td>\u9867\u5ba2\u304c\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3059\u308b\u969b\u306b\u611f\u3058\u308b\u52b4\u529b\u3084\u56f0\u96e3\u3055\u3092\u6e2c\u5b9a\u3059\u308b\u6307\u6a19<\/td><\/tr><tr><td>\u8a08\u6e2c\u65b9\u6cd5<\/td><td>\u30a2\u30f3\u30b1\u30fc\u30c8\u5f62\u5f0f\u3067<br>5\u6bb5\u968e\u308410\u6bb5\u968e\u3067\u8a55\u4fa1<\/td><td>\u30a2\u30f3\u30b1\u30fc\u30c8\u5f62\u5f0f\u3067<br>\u63a8\u85a6\u5ea6\u309211\u6bb5\u968e\u3067\u56de\u7b54<\/td><td>\u30a2\u30f3\u30b1\u30fc\u30c8\u5f62\u5f0f\u3067<br>5\u6bb5\u968e\u30847\u6bb5\u968e\u3067\u8a55\u4fa1<\/td><\/tr><tr><td>\u5229\u70b9<\/td><td>\u30fb\u30b7\u30f3\u30d7\u30eb\u3067\u7406\u89e3\u3057\u3084\u3059\u3044<br>\u30fb\u5373\u6642\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u304c\u5f97\u3089\u308c\u308b<br>\u30fb\u6539\u5584\u70b9\u304c\u7279\u5b9a\u3057\u3084\u3059\u3044<\/td><td>\u30fb\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3068\u4f01\u696d\u306e\u6210\u9577\u3068\u306e\u76f8\u95a2\u95a2\u4fc2\u304c\u9ad8\u3044<br>\u30fb\u30b7\u30f3\u30d7\u30eb\u306a\u8cea\u554f\u3067\u5e45\u5e83\u3044\u9867\u5ba2\u4f53\u9a13\u3092\u6349\u3048\u3089\u308c\u308b<\/td><td>\u30fb\u5177\u4f53\u7684\u306a\u6539\u5584\u70b9\u3092\u7279\u5b9a\u3057\u3084\u3059\u3044<\/td><\/tr><tr><td>\u8ab2\u984c<\/td><td>\u30fb\u4e00\u6642\u7684\u306a\u611f\u60c5\u306b\u5de6\u53f3\u3055\u308c\u3084\u3059\u304f\u9577\u671f\u7684\u306a\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u5fc5\u305a\u3057\u3082\u53cd\u6620\u3057\u3066\u3044\u306a\u3044<\/td><td>\u30fbNPS\u3060\u3051\u3067\u306f\u5177\u4f53\u7684\u306a\u6539\u5584\u70b9\u3092\u7279\u5b9a\u3057\u3065\u3089\u3044<\/td><td>\u30fb\u5168\u4f53\u7684\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u628a\u63e1\u3059\u308b\u306b\u306f\u4e0d\u5341\u5206<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">CSAT\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30b5\u30c6\u30a3\u30b9\u30d5\u30a1\u30af\u30b7\u30e7\u30f3\u30fb\u30b9\u30b3\u30a2\uff09<\/h3>\n\n\n\n<p>CSAT\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u76f4\u63a5\u7684\u306b\u6e2c\u5b9a\u3059\u308b\u6700\u3082\u4e00\u822c\u7684\u306a\u65b9\u6cd5\u3067\u3059\u3002\u901a\u5e38\u3001\u9867\u5ba2\u3068\u306e\u3084\u308a\u3068\u308a\u306e\u5f8c\u306b\u300c\u30b5\u30fc\u30d3\u30b9\u306b\u3069\u306e\u7a0b\u5ea6\u6e80\u8db3\u3057\u307e\u3057\u305f\u304b\uff1f\u300d\u3068\u3044\u3063\u305f\u8cea\u554f\u30925\u6bb5\u968e\u308410\u6bb5\u968e\u3067\u8a55\u4fa1\u3057\u3066\u3082\u3089\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>CSAT\u306e\u5229\u70b9\u306f\u3001\u30b7\u30f3\u30d7\u30eb\u3067\u7406\u89e3\u3057\u3084\u3059\u304f\u3001\u5373\u6642\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u304c\u5f97\u3089\u308c\u308b\u3053\u3068\u3067\u3059\u3002\u307e\u305f\u3001\u7279\u5b9a\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3088\u308b\u3084\u308a\u3068\u308a\u3084\u88fd\u54c1\u306b\u5bfe\u3059\u308b\u6e80\u8db3\u5ea6\u3092\u6e2c\u5b9a\u3067\u304d\u308b\u305f\u3081\u3001\u6539\u5584\u70b9\u3092\u7279\u5b9a\u3057\u3084\u3059\u3044\u3068\u3044\u3046\u7279\u5fb4\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4e00\u65b9\u3067\u3001CSAT\u306f\u4e00\u6642\u7684\u306a\u611f\u60c5\u306b\u5de6\u53f3\u3055\u308c\u3084\u3059\u304f\u3001\u9577\u671f\u7684\u306a\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u5fc5\u305a\u3057\u3082\u53cd\u6620\u3057\u306a\u3044\u3068\u3044\u3046\u8ab2\u984c\u3082\u3042\u308b\u305f\u3081\u3001\u4ed6\u306e\u6307\u6a19\u3068\u7d44\u307f\u5408\u308f\u305b\u3066\u4f7f\u7528\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">NPS\uff08\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff09<\/h3>\n\n\n\n<p>NPS\u306f\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u6e2c\u5b9a\u3059\u308b\u6307\u6a19\u3068\u3057\u3066\u5e83\u304f\u4f7f\u7528\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u300c\u5f53\u793e\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u53cb\u4eba\u3084\u540c\u50da\u306b\u85a6\u3081\u308b\u53ef\u80fd\u6027\u306f\u3069\u306e\u304f\u3089\u3044\u3067\u3059\u304b\uff1f\u300d\u3068\u3044\u3046\u8cea\u554f\u306b\u5bfe\u3057\u30010\uff08\u5168\u304f\u85a6\u3081\u306a\u3044\uff09\u304b\u308910\uff08\u5f37\u304f\u85a6\u3081\u308b\uff09\u306e11\u6bb5\u968e\u3067\u56de\u7b54\u3092\u5f97\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u56de\u7b54\u8005\u306f\u30b9\u30b3\u30a2\u306b\u5fdc\u3058\u3066\u3001\u4ee5\u4e0b\u306e3\u3064\u306b\u5206\u985e\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u63a8\u5968\u8005\uff089-10\u70b9\uff09\uff1a\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u304c\u9ad8\u304f\u3001\u7a4d\u6975\u7684\u306b\u4ed6\u8005\u306b\u63a8\u5968\u3059\u308b\u9867\u5ba2<\/li>\n\n\n\n<li>\u4e2d\u7acb\u8005\uff087-8\u70b9\uff09\uff1a\u6e80\u8db3\u3057\u3066\u3044\u308b\u304c\u3001\u7a4d\u6975\u7684\u3067\u306f\u306a\u3044\u9867\u5ba2<\/li>\n\n\n\n<li>\u6279\u5224\u8005\uff080-6\u70b9\uff09\uff1a\u4e0d\u6e80\u3092\u6301\u3063\u3066\u304a\u308a\u3001\u4ed6\u8005\u306b\u60aa\u3044\u8a55\u5224\u3092\u5e83\u3081\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u9867\u5ba2<\/li>\n<\/ul>\n\n\n\n<p>NPS\u306e\u30b9\u30b3\u30a2\u306f\u3001\u63a8\u5968\u8005\u306e\u5272\u5408\u304b\u3089\u6279\u5224\u8005\u306e\u5272\u5408\u3092\u5f15\u3044\u3066\u7b97\u51fa\u3057\u307e\u3059\u3002\u3053\u306e\u6307\u6a19\u306e\u5229\u70b9\u306f\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3068\u4f01\u696d\u306e\u6210\u9577\u3068\u306e\u76f8\u95a2\u95a2\u4fc2\u304c\u9ad8\u3044\u3053\u3068\u3067\u3059\u3002\u307e\u305f\u3001\u30b7\u30f3\u30d7\u30eb\u306a\u8cea\u554f\u3067\u5e45\u5e83\u3044\u9867\u5ba2\u4f53\u9a13\u3092\u6349\u3048\u3089\u308c\u308b\u3053\u3068\u3082\u7279\u5fb4\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u305f\u3060\u3057\u3001NPS\u3060\u3051\u3067\u306f\u5177\u4f53\u7684\u306a\u6539\u5584\u70b9\u3092\u7279\u5b9a\u3057\u3065\u3089\u3044\u305f\u3081\u3001\u8ffd\u52a0\u306e\u8cea\u554f\u3084\u4ed6\u306e\u6307\u6a19\u3068\u7d44\u307f\u5408\u308f\u305b\u3066\u4f7f\u7528\u3059\u308b\u3053\u3068\u304c\u52b9\u679c\u7684\u3067\u3059\u3002<\/p>\n\n\n\n<p>NPS\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/1644\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u3053\u3061\u3089\u306e\u8a18\u4e8b<\/a>\u3082\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">CES\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30d5\u30a9\u30fc\u30c8\u30fb\u30b9\u30b3\u30a2\uff09<\/h3>\n\n\n\n<p>CES\u306f\u3001\u9867\u5ba2\u304c\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3059\u308b\u969b\u306b\u611f\u3058\u308b\u52b4\u529b\u3084\u56f0\u96e3\u3055\u3092\u6e2c\u5b9a\u3059\u308b\u6307\u6a19\u3067\u3059\u3002\u300c\u5f53\u793e\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3059\u308b\u306e\u306f\u3069\u306e\u7a0b\u5ea6\u7c21\u5358\u3067\u3057\u305f\u304b\uff1f\u300d\u3068\u3044\u3063\u305f\u8cea\u554f\u306b\u5bfe\u3057\u3001\u901a\u5e385\u6bb5\u968e\u30847\u6bb5\u968e\u3067\u8a55\u4fa1\u3057\u3066\u3082\u3089\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>CES\u306e\u80cc\u666f\u306b\u3042\u308b\u8003\u3048\u65b9\u306f\u3001\u9867\u5ba2\u306e\u52b4\u529b\u3092\u6700\u5c0f\u9650\u306b\u6291\u3048\u308b\u3053\u3068\u304c\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308b\u3068\u3044\u3046\u3082\u306e\u3067\u3059\u3002\u7279\u306b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3044\u3066\u306f\u3001\u554f\u984c\u89e3\u6c7a\u306e\u5bb9\u6613\u3055\u3084\u8fc5\u901f\u3055\u304c\u91cd\u8981\u306a\u8981\u7d20\u3068\u306a\u308b\u305f\u3081\u3001CES\u306f\u6709\u7528\u306a\u6307\u6a19\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>CES\u306e\u5229\u70b9\u306f\u3001\u5177\u4f53\u7684\u306a\u6539\u5584\u70b9\u3092\u7279\u5b9a\u3057\u3084\u3059\u3044\u3053\u3068\u3067\u3059\u3002\u4f8b\u3048\u3070\u3001\u9ad8\u3044CES\u30b9\u30b3\u30a2\u304c\u51fa\u305f\u5834\u5408\u3001\u305d\u306e\u30d7\u30ed\u30bb\u30b9\u3084\u5bfe\u5fdc\u65b9\u6cd5\u3092\u4ed6\u306e\u9818\u57df\u306b\u3082\u9069\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4e00\u65b9\u3067\u3001CES\u306f\u7279\u5b9a\u306e\u30d7\u30ed\u30bb\u30b9\u306b\u7126\u70b9\u3092\u5f53\u3066\u3066\u3044\u308b\u305f\u3081\u3001\u5168\u4f53\u7684\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u628a\u63e1\u3059\u308b\u306b\u306f\u4e0d\u5341\u5206\u306a\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001CSAT\u3084NPS\u3068\u7d44\u307f\u5408\u308f\u305b\u3066\u4f7f\u7528\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E9%A1%A7%E5%AE%A2%E6%BA%80%E8%B6%B3%E5%BA%A6%E3%82%92%E5%90%91%E4%B8%8A%E3%81%95%E3%81%9B%E3%82%8B%E3%81%9F%E3%82%81%E3%81%AE%E5%85%B7%E4%BD%93%E7%AD%96\"><\/span>\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u5177\u4f53\u7b56<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u306f\u3001\u69d8\u3005\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u304c\u8003\u3048\u3089\u308c\u307e\u3059\u3002\u3053\u3053\u3067\u306f\u3001\u52b9\u679c\u7684\u306a6\u3064\u306e\u6226\u7565\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u5fdc\u7b54\u7387\u306e\u6539\u5584<\/h3>\n\n\n\n<p>\u3044\u3064\u306e\u6642\u4ee3\u3082\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u4e00\u4e01\u76ee\u4e00\u756a\u5730\u306f\u300c\u7e4b\u304c\u308b\u3053\u3068\u300d\u3067\u3059\u3002\u3053\u308c\u304c\u3067\u304d\u3066\u3044\u306a\u3044\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u3053\u306e\u5f8c\u306b\u7d39\u4ecb\u3059\u308b\u3069\u3093\u306a\u65bd\u7b56\u3092\u884c\u306a\u3063\u3066\u3082\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u3053\u3068\u306f\u3067\u304d\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p>\u5c11\u306a\u304f\u3068\u3082\u901a\u5e38\u6642\u3067\u3042\u308c\u3070\u3001\u5fdc\u7b54\u7387\u309290%\u4ee5\u4e0a\u306f\u4fdd\u3066\u308b\u3088\u3046\u306b\u3057\u307e\u3057\u3087\u3046\u3002\u3053\u308c\u304c\u4e00\u6b69\u76ee\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30a8\u30d5\u30a9\u30fc\u30c8\u30ec\u30b9\u306a\u9867\u5ba2\u4f53\u9a13<\/h3>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a\u306e\u91cd\u8981\u306a\u8981\u7d20\u3068\u3057\u3066\u3001\u30a8\u30d5\u30a9\u30fc\u30c8\u30ec\u30b9\u306a\u9867\u5ba2\u4f53\u9a13\u306e\u63d0\u4f9b\u304c\u3042\u308a\u307e\u3059\u3002\u3053\u308c\u306f\u3001\u9867\u5ba2\u304c\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3059\u308b\u969b\u306e\u52b4\u529b\u3084\u56f0\u96e3\u3055\u3092\u6700\u5c0f\u9650\u306b\u6291\u3048\u308b\u3053\u3068\u3092\u610f\u5473\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u5177\u4f53\u7684\u306b\u306f\u3001IVR\u30b7\u30b9\u30c6\u30e0\u306e\u6700\u9069\u5316\u306b\u3088\u308b\u30e1\u30cb\u30e5\u30fc\u306e\u7c21\u7d20\u5316\u3001\u6df7\u96d1\u6642\u306b\u30b3\u30fc\u30eb\u30d0\u30c3\u30af\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3059\u308b\u4ed5\u7d44\u307f\u3001FAQ\u30da\u30fc\u30b8\u306e\u62e1\u5145\u3084\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u5c0e\u5165\u306b\u3088\u308b\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u6a5f\u80fd\u306e\u5145\u5b9f\u306a\u3069\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002\u6700\u8fd1\u3067\u306f\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3092\u5229\u7528\u3057\u3066\u30a8\u30d5\u30a9\u30fc\u30c8\u30ec\u30b9\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u5275\u51fa\u3059\u308b\u4f01\u696d\u3082\u5897\u3048\u3066\u3044\u307e\u3059\u3002\uff08<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/3984\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u4e8b\u4f8b\u3092\u898b\u308b<\/a>\uff09<\/p>\n\n\n\n<p>\u3053\u308c\u3089\u306e\u65bd\u7b56\u306b\u3088\u308a\u3001\u9867\u5ba2\u306e\u5f85\u3061\u6642\u9593\u3084\u554f\u984c\u89e3\u6c7a\u306b\u304b\u304b\u308b\u6642\u9593\u3092\u77ed\u7e2e\u3057\u3001\u30b9\u30c8\u30ec\u30b9\u306e\u306a\u3044\u30b9\u30e0\u30fc\u30ba\u306a\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30a8\u30d5\u30a9\u30fc\u30c8\u30ec\u30b9\u306a\u9867\u5ba2\u4f53\u9a13\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/2409\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u3053\u3061\u3089\u306e\u8a18\u4e8b<\/a>\u3082\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u9867\u5ba2\u5bfe\u5fdc<\/h3>\n\n\n\n<p>\u9867\u5ba2\u4e00\u4eba\u3072\u3068\u308a\u306e\u30cb\u30fc\u30ba\u3084\u904e\u53bb\u306e\u63a5\u89e6\u5c65\u6b74\u3092\u8e0f\u307e\u3048\u305f\u3001\u500b\u5225\u5316\uff08\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\uff09\u3055\u308c\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3082\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u65bd\u7b56\u306e\u4e00\u3064\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3092\u5b9f\u73fe\u3059\u308b\u306b\u306f\u3001CRM\u30b7\u30b9\u30c6\u30e0\u3092\u6d3b\u7528\u3057\u305f\u9867\u5ba2\u60c5\u5831\u306e\u4e00\u5143\u7ba1\u7406\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u904e\u53bb\u306e\u554f\u3044\u5408\u308f\u305b\u5c65\u6b74\u3084\u884c\u52d5\u60c5\u5831\u3092\u78ba\u8a8d\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u3067\u3001\u7684\u78ba\u306a\u5bfe\u5fdc\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u5e74\u9f62\u3001\u884c\u52d5\u50be\u5411\u306a\u3069\u306b\u57fa\u3065\u304f\u9867\u5ba2\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u3092\u884c\u3044\u3001\u305d\u308c\u305e\u308c\u306b\u9069\u3057\u305f\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u53d6\u308b\u3053\u3068\u3082\u52b9\u679c\u7684\u3067\u3059\u3002\u5404\u9867\u5ba2\u304c\u91cd\u8996\u3059\u308b\u30dd\u30a4\u30f3\u30c8\uff08\u4f8b\uff1a\u4fa1\u683c\u3001\u54c1\u8cea\u3001\u30b9\u30d4\u30fc\u30c9\uff09\u3092\u7406\u89e3\u3057\u3001\u305d\u308c\u306b\u5408\u308f\u305b\u305f\u5bfe\u5fdc\u3092\u884c\u3046\u3053\u3068\u3067\u3001\u9867\u5ba2\u306f\u81ea\u5206\u306e\u30cb\u30fc\u30ba\u304c\u7406\u89e3\u3055\u308c\u3001\u5927\u5207\u306b\u3055\u308c\u3066\u3044\u308b\u3068\u611f\u3058\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u6226\u7565\u306e\u5c0e\u5165<\/h3>\n\n\n\n<p>\u9867\u5ba2\u306f\u3001\u96fb\u8a71\u3060\u3051\u3067\u306a\u304f\u3001\u30e1\u30fc\u30eb\u3001\u30c1\u30e3\u30c3\u30c8\u3001SNS\u306a\u3069\u3001\u69d8\u3005\u306a\u30c1\u30e3\u30cd\u30eb\u3092\u901a\u3058\u3066\u4f01\u696d\u3068\u30b3\u30f3\u30bf\u30af\u30c8\u3092\u53d6\u308a\u307e\u3059\u3002\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u6226\u7565\u3068\u306f\u3001\u3053\u308c\u3089\u306e\u591a\u69d8\u306a\u30c1\u30e3\u30cd\u30eb\u3092\u7d71\u5408\u3057\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3092\u76ee\u6307\u3059\u30a2\u30d7\u30ed\u30fc\u30c1\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u5177\u4f53\u7684\u306b\u306f\u3001\u30c1\u30e3\u30cd\u30eb\u9593\u3067\u306e\u30c7\u30fc\u30bf\u9023\u643a\u3092\u884c\u3044\u3001\u9867\u5ba2\u304c\u5225\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u79fb\u52d5\u3057\u3066\u3082\u3001\u305d\u308c\u307e\u3067\u306e\u5bfe\u5fdc\u5c65\u6b74\u3092\u5f15\u304d\u7d99\u3052\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002\u307e\u305f\u3001\u5168\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u3067\u7d71\u4e00\u3055\u308c\u305f\u4f01\u696d\u30a4\u30e1\u30fc\u30b8\u3068\u5bfe\u5fdc\u54c1\u8cea\u3092\u7dad\u6301\u3059\u308b\u3053\u3068\u3082\u5fc5\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u3055\u3089\u306b\u3001\u30c1\u30e3\u30cd\u30eb\u306e\u7279\u6027\u3092\u6d3b\u304b\u3057\u305f\u5bfe\u5fdc\u3001\u4f8b\u3048\u3070\u8907\u96d1\u306a\u554f\u984c\u306f\u96fb\u8a71\u3067\u3001\u7c21\u5358\u306a\u78ba\u8a8d\u306f\u30c1\u30e3\u30c3\u30c8\u3067\u5bfe\u5fdc\u3059\u308b\u306a\u3069\u3001\u52b9\u7387\u7684\u306a\u30c1\u30e3\u30cd\u30eb\u6d3b\u7528\u3092\u56f3\u308b\u3053\u3068\u3082\u5fc5\u8981\u3067\u3059\u3002\u3053\u308c\u3089\u306e\u53d6\u308a\u7d44\u307f\u306b\u3088\u308a\u3001\u9867\u5ba2\u306f\u81ea\u5206\u306e\u597d\u307f\u3084\u72b6\u6cc1\u306b\u5408\u308f\u305b\u3066\u6700\u9069\u306a\u30c1\u30e3\u30cd\u30eb\u3092\u9078\u629e\u3067\u304d\u3001\u4e00\u8cab\u6027\u306e\u3042\u308b\u9ad8\u54c1\u8cea\u306a\u30b5\u30fc\u30d3\u30b9\u3092\u53d7\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/2404\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u3053\u3061\u3089\u306e\u8a18\u4e8b<\/a>\u3082\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<h3 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href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/2121\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u3053\u3061\u3089\u306e\u8a18\u4e8b<\/a>\u3082\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<h3 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class=\"cta_text\">\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u4eba\u6750\u306e\u63a1\u7528\u304c\u306a\u304b\u306a\u304b\u3046\u307e\u304f\u3044\u304b\u306a\u3044\u300d\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5b9a\u7740\u7387\u3092\u3042\u3052\u305f\u3044\u300d\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u751f\u7523\u6027\u3092\u9ad8\u3081\u305f\u3044\u300d\u3068\u304a\u60a9\u307f\u306e\u304a\u5ba2\u69d8\u3001\u307e\u305a\u306f\u304a\u6c17\u8efd\u306b\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u306b\u3054\u76f8\u8ac7\u304f\u3060\u3055\u3044\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5c02\u9580\u7279\u5316\u30fb\u5b9f\u7e3e25\u5e74\u4ee5\u4e0a\u3001\u5b9f\u7e3e\u591a\u6570\u306e\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u304c\u3001\u304a\u5ba2\u69d8\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u8ab2\u984c\u306b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u306e\u3054\u63d0\u6848\u3092\u3055\u305b\u3066\u3044\u305f\u3060\u304d\u307e\u3059\u3002\u3054\u76f8\u8ac7\u30fb\u304a\u898b\u7a4d\u308a\u306f\u7121\u6599\uff01\u4e0b\u8a18\u3088\u308a\u5f0a\u793e\u306e\u8a73\u3057\u3044\u60c5\u5831\u3092\u3054\u78ba\u8a8d\u3044\u305f\u3060\u3051\u307e\u3059\u3002<\/p>\n 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