{"id":4406,"date":"2024-09-03T11:47:18","date_gmt":"2024-09-03T02:47:18","guid":{"rendered":"https:\/\/callcenternavi.jp\/connenavi\/?post_type=news&#038;p=4406"},"modified":"2025-08-28T17:36:22","modified_gmt":"2025-08-28T08:36:22","slug":"%e6%94%be%e6%a3%84%e5%91%bc%e3%81%a8%e3%81%af%ef%bd%9c%e3%81%82%e3%81%b5%e3%82%8c%e5%91%bc%e3%81%a8%e3%81%ae%e9%81%95%e3%81%84%e3%83%bb%e6%94%be%e6%a3%84%e5%91%bc%e7%8e%87%e3%81%ae%e6%94%b9%e5%96%84","status":"publish","type":"news","link":"https:\/\/callcenternavi.jp\/connenavi\/note\/4406\/","title":{"rendered":"\u653e\u68c4\u547c\u3068\u306f\uff1f\u767a\u751f\u539f\u56e0\u30fb\u8a08\u7b97\u65b9\u6cd5\u3084\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306e\u6539\u5584\u7b56\u3092\u89e3\u8aac"},"content":{"rendered":"\n<table style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<td style=\"width: 100%; background-color: #31529c; text-align: center;\"><span style=\"color: #ffffff;\"><strong>\u3053\u306e\u8a18\u4e8b\u3092\u8aad\u3093\u3067\u308f\u304b\u308b\u3053\u3068<\/strong><\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 100%;\">\n<p>\u3000<strong>\u2714\u3000\u653e\u68c4\u547c\u306e\u610f\u5473\u3068\u653e\u68c4\u547c\u7387\u306e\u8a08\u7b97\u65b9\u6cd5<\/strong><br><strong>\u3000\u2714\u3000\u3042\u3075\u308c\u547c\u30fb\u5f85\u3061\u547c\u3068\u306e\u9055\u3044<\/strong><br><strong>\u3000\u2714\u3000\u653e\u68c4\u547c\u304c\u767a\u751f\u3059\u308b\u8981\u56e0\u3068\u3001\u305d\u308c\u306b\u3088\u3063\u3066\u5f15\u304d\u8d77\u3053\u3055\u308c\u308b\u30ea\u30b9\u30af<\/strong><br><strong>\u3000\u2714\u3000\u653e\u68c4\u547c\u3092\u6291\u3048\u308b\u305f\u3081\u306e\u6539\u5584\u7b56<\/strong><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u306b\u304a\u3044\u3066\u3001\u591a\u304f\u306e\u65b9\u304c\u62b1\u3048\u3066\u3044\u308b\u554f\u984c\u306e\u3072\u3068\u3064\u306b\u300c<strong>\u653e\u68c4\u547c\u7387\u306e\u5897\u52a0<\/strong>\u300d\u304c\u3042\u308a\u307e\u3059\u3002\u653e\u68c4\u547c\u304c\u5897\u3048\u308b\u3068\u3001\u6a5f\u4f1a\u640d\u5931\u3084\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u4f4e\u4e0b\u3068\u3044\u3063\u305f\u3055\u307e\u3056\u307e\u306a\u554f\u984c\u3092\u5f15\u304d\u8d77\u3053\u3059\u305f\u3081\u3001\u6c7a\u3057\u3066\u898b\u904e\u3054\u305b\u306a\u3044\u91cd\u8981\u306a\u8981\u7d20\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u300c\u653e\u68c4\u547c\u300d\u306e\u57fa\u672c\u7684\u306a\u5b9a\u7fa9\u3084\u767a\u751f\u8981\u56e0\u3092\u89e3\u8aac\u3057\u3001\u653e\u68c4\u547c\u304c\u3082\u305f\u3089\u3059\u5f71\u97ff\u306b\u3064\u3044\u3066\u3082\u8003\u5bdf\u3057\u307e\u3059\u3002\u307e\u305f\u3001\u653e\u68c4\u547c\u3092\u6e1b\u3089\u3059\u305f\u3081\u306e\u5bfe\u7b56\u3082\u7d39\u4ecb\u3057\u307e\u3059\u306e\u3067\u3001\u305c\u3072\u6700\u5f8c\u307e\u3067\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<div class=\"cta_area\">  <p class=\"cta_ttl\">\u300c\u653e\u68c4\u547c\u304c\u6e1b\u3089\u306a\u3044\u300d\u305d\u3093\u306a\u8ab2\u984c\u3092\u304a\u6301\u3061\u306e\u65b9\u3078<\/p>\n  <p class=\"cta_text\">\u300c<strong>\u653e\u68c4\u547c\u3092\u6e1b\u3089\u3057\u305f\u3044<\/strong>\u300d\u300c<strong>\u5fdc\u7b54\u7387\u304c\u4f38\u3073\u60a9\u3093\u3067\u3044\u308b<\/strong>\u300d\u300c<strong>\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u4f4e\u4e0b\u304c\u5fc3\u914d<\/strong>\u300d\u305d\u3093\u306a\u304a\u60a9\u307f\u306f\u3042\u308a\u307e\u305b\u3093\u304b\uff1f<\/br >\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u3067\u306f\u3001\u8c4a\u5bcc\u306a\u904b\u55b6\u5b9f\u7e3e\u3068\u30ce\u30a6\u30cf\u30a6\u3092\u6d3b\u304b\u3057\u3001\u8cb4\u793e\u306e\u8ab2\u984c\u89e3\u6c7a\u3092\u3054\u652f\u63f4\u3057\u307e\u3059\u3002<\/p>\n  <p class=\"cta_btn\">\n    <a href=\"https:\/\/willof-work.co.jp\/corp\/service\/officework\/?utm_source=connenavi&#038;utm_medium=button&#038;utm_campaign=coservice&#038;utm_term=4406_1\" target=\"_blank\" rel=\"noopener\">WILLOF\u306e\u30b5\u30fc\u30d3\u30b9\u4e00\u89a7\u306f\u3053\u3061\u3089<\/a>\n  <\/p>\n<\/div>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-transparent ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">TOPICS<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/4406\/#%E6%94%BE%E6%A3%84%E5%91%BC%E3%81%A8%E3%81%AF%EF%BC%9F\" >\u653e\u68c4\u547c\u3068\u306f\uff1f<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/4406\/#%E6%94%BE%E6%A3%84%E5%91%BC%E3%81%AE%E7%99%BA%E7%94%9F%E8%A6%81%E5%9B%A0\" >\u653e\u68c4\u547c\u306e\u767a\u751f\u8981\u56e0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/4406\/#%E6%94%BE%E6%A3%84%E5%91%BC%E3%81%8C%E7%99%BA%E7%94%9F%E3%81%99%E3%82%8B%E3%81%93%E3%81%A8%E3%81%AB%E3%82%88%E3%82%8B%E5%95%8F%E9%A1%8C%E7%82%B9\" >\u653e\u68c4\u547c\u304c\u767a\u751f\u3059\u308b\u3053\u3068\u306b\u3088\u308b\u554f\u984c\u70b9<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/4406\/#%E6%94%BE%E6%A3%84%E5%91%BC%E3%82%92%E6%B8%9B%E3%82%89%E3%81%99%E3%81%9F%E3%82%81%E3%81%AE%E5%AF%BE%E7%AD%96\" >\u653e\u68c4\u547c\u3092\u6e1b\u3089\u3059\u305f\u3081\u306e\u5bfe\u7b56<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/4406\/#%E3%81%BE%E3%81%A8%E3%82%81\" >\u307e\u3068\u3081<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/4406\/#%E6%94%BE%E6%A3%84%E5%91%BC%E3%81%AB%E9%96%A2%E3%81%99%E3%82%8B%E3%80%8C%E3%82%88%E3%81%8F%E3%81%82%E3%82%8B%E8%B3%AA%E5%95%8F%E3%80%8D\" >\u653e\u68c4\u547c\u306b\u95a2\u3059\u308b\u300c\u3088\u304f\u3042\u308b\u8cea\u554f\u300d<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E6%94%BE%E6%A3%84%E5%91%BC%E3%81%A8%E3%81%AF%EF%BC%9F\"><\/span>\u653e\u68c4\u547c\u3068\u306f\uff1f <span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p><strong>\u653e\u68c4\u547c\uff08Abandoned Call\uff09<\/strong>\u3068\u306f\u3001\u9867\u5ba2\u304c\u96fb\u8a71\u3092\u304b\u3051\u305f\u5f8c\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3068\u63a5\u7d9a\u3059\u308b\u524d\u306b\u81ea\u3089\u901a\u8a71\u3092\u4e2d\u65ad\u3057\u3066\u3057\u307e\u3046\u3053\u3068\u3092\u6307\u3057\u307e\u3059\u3002\u3053\u306e\u73fe\u8c61\u306f\u3001\u5f85\u3061\u6642\u9593\u304c\u9577\u3059\u304e\u308b\u5834\u5408\u3084\u3001\u554f\u984c\u89e3\u6c7a\u306b\u81f3\u3089\u306a\u3044\u3068\u611f\u3058\u305f\u5834\u5408\u306b\u767a\u751f\u3057\u307e\u3059\u3002<br>\u653e\u68c4\u547c\u304c\u5897\u3048\u308b\u3068\u3001<strong>\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u4f4e\u4e0b<\/strong>\u3084<strong>\u6a5f\u4f1a\u640d\u5931<\/strong>\u3068\u3044\u3063\u305f\u554f\u984c\u304c\u751f\u3058\u308b\u305f\u3081\u3001<mark>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u306b\u304a\u3044\u3066\u653e\u68c4\u547c\u3092\u6e1b\u5c11\u3055\u305b\u308b\u5bfe\u7b56\u304c\u91cd\u8981<\/mark>\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u653e\u68c4\u547c\u7387\u3068\u306f\uff1f<\/h3>\n\n\n\n<p><strong>\u653e\u68c4\u547c\u7387\uff08Abandon Rate\uff09<\/strong>\u3068\u306f\u3001<mark>\u7dcf\u5165\u96fb\u6570\u306b\u5bfe\u3057\u3066\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3064\u306a\u304c\u308b\u524d\u306b\u9867\u5ba2\u304c\u96fb\u8a71\u3092\u5207\u3063\u3066\u3057\u307e\u3063\u305f\u4ef6\u6570\uff08\u653e\u68c4\u547c\u6570\uff09\u306e\u5272\u5408\u3092\u793a\u3059\u6307\u6a19<\/mark>\u3067\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b<strong>\u5fdc\u7b54\u52b9\u7387\u3084\u9867\u5ba2\u5bfe\u5fdc\u529b\u3092\u8a55\u4fa1\u3059\u308b\u3046\u3048\u3067\u3001\u975e\u5e38\u306b\u91cd\u8981\u306a\u8981\u7d20<\/strong>\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u6570\u5024\u3092\u9069\u5207\u306b\u7ba1\u7406\u3059\u308b\u3053\u3068\u306f\u3001\u30bb\u30f3\u30bf\u30fc\u5168\u4f53\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u6539\u5584\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u5b9f\u969b\u3001<a href=\"https:\/\/www.ric.co.jp\/ct-japan\/cch2022\/book.html\" target=\"_blank\" rel=\"noopener\" title=\"\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u767d\u66f82022<\/a>\u306b\u3088\u308b\u3068\u3001\u591a\u304f\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304c\u653e\u68c4\u547c\u7387\uff08\uff1d\u5fdc\u7b54\u7387\uff09\u3092<strong>\u6700\u91cd\u8981KPI<\/strong>\u3068\u3057\u3066\u4f4d\u7f6e\u3065\u3051\u3066\u304a\u308a\u3001\u7d99\u7d9a\u7684\u306a\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3068\u5bfe\u7b56\u304c\u91cd\u8996\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/09\/ccwhite_paper_2022-1024x576.png\" alt=\"\" class=\"wp-image-4416\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/09\/ccwhite_paper_2022-1024x576.png 1024w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/09\/ccwhite_paper_2022-300x169.png 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/09\/ccwhite_paper_2022-768x432.png 768w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/09\/ccwhite_paper_2022.png 1280w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/www.ric.co.jp\/ct-japan\/cch2022\/book.html\" target=\"_blank\" rel=\"noopener\" title=\"\">\u3010\u51fa\u5178\uff1a\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u767d\u66f82022\/\u682a\u5f0f\u4f1a\u793e\u30ea\u30c3\u30af\u30c6\u30ec\u30b3\u30e0\/P76\u3011<\/a><\/figcaption><\/figure>\n\n\n\n<p>\u653e\u68c4\u547c\u7387\u304c\u91cd\u8996\u3055\u308c\u308b\u80cc\u666f\u306b\u306f\u3001\u3053\u306e\u6570\u5024\u304c<strong>\u9867\u5ba2\u6e80\u8db3\u5ea6\u3084\u696d\u7e3e\u306b\u76f4\u7d50\u3059\u308b<\/strong>\u3068\u3044\u3046\u70b9\u304c\u3042\u308a\u307e\u3059\u3002\u653e\u68c4\u547c\u7387\u304c\u9ad8\u3044\u3068\u3001\u9867\u5ba2\u306b\u300c\u3064\u306a\u304c\u308a\u306b\u304f\u3044\u300d\u300c\u5bfe\u5fdc\u304c\u60aa\u3044\u300d\u3068\u3044\u3063\u305f\u30cd\u30ac\u30c6\u30a3\u30d6\u306a\u5370\u8c61\u3092\u4e0e\u3048\u3084\u3059\u304f\u306a\u308a\u3001\u6e80\u8db3\u5ea6\u306e\u4f4e\u4e0b\u3084\u6a5f\u4f1a\u640d\u5931\u3001\u65b0\u898f\u9867\u5ba2\u7372\u5f97\u306e\u96e3\u5316\u3092\u5f15\u304d\u8d77\u3053\u3059\u30ea\u30b9\u30af\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u305d\u306e\u305f\u3081\u3001\u653e\u68c4\u547c\u7387\u3092\u9069\u5207\u306b\u7ba1\u7406\u3059\u308b\u3053\u3068\u3067\u3001<strong>\u696d\u52d9\u52b9\u7387\u306e\u5411\u4e0a\u3084\u30ea\u30bd\u30fc\u30b9\u306e\u6700\u9069\u5316<\/strong>\u304c\u56f3\u308c\u3001\u7d50\u679c\u3068\u3057\u3066<strong>\u9ad8\u54c1\u8cea\u306a\u9867\u5ba2\u5bfe\u5fdc<\/strong>\u3068<strong>\u9577\u671f\u7684\u306a\u30d3\u30b8\u30cd\u30b9\u6210\u679c<\/strong>\u306b\u3064\u306a\u304c\u308b\u3068\u3044\u3048\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u653e\u68c4\u547c\u7387\u306e\u8a08\u7b97\u65b9\u6cd5\u3068\u76ee\u5b89<\/h3>\n\n\n\n<p>\u653e\u68c4\u547c\u7387\u306e\u8a08\u7b97\u65b9\u6cd5\u306f\u3001\u4ee5\u4e0b\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center has-medium-font-size\"><strong>\u653e\u68c4\u547c\u7387\uff08\uff05\uff09\uff1d\u653e\u68c4\u547c\u6570\u00f7\u7740\u4fe1\u4ef6\u6570\u00d7100<\/strong><\/p>\n<\/div><\/div>\n\n\n\n<p>\u305f\u3068\u3048\u3070\u3001\u7740\u4fe1\u4ef6\u6570\u304c1,000\u4ef6\u3042\u308a\u3001\u305d\u306e\u3046\u3061\u653e\u68c4\u547c\u6570\u304c50\u4ef6\u3060\u3063\u305f\u5834\u5408\u3001\u653e\u68c4\u547c\u7387\u306f\u4ee5\u4e0b\u306e\u3088\u3046\u306b\u7b97\u51fa\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center has-medium-font-size\"><strong>50\u00f71000\u00d7100\uff1d5\uff05<\/strong><\/p>\n<\/div><\/div>\n\n\n\n<p>\u300c<a href=\"https:\/\/www.ric.co.jp\/ct-japan\/cch2022\/book.html\" target=\"_blank\" rel=\"noopener\" title=\"\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u767d\u66f82022<\/a>\u300d\u306b\u3088\u308b\u3068\u3001\u653e\u68c4\u547c\u7387\u3092\u6700\u91cd\u8981KPI\u3068\u3057\u3066\u8a2d\u5b9a\u3057\u3066\u3044\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306e\u5e73\u5747\u5024\u306f<strong><span style=\"text-decoration: underline;\">8.6\uff05<\/span><\/strong>\u3068\u3044\u3046\u7d50\u679c\u304c\u51fa\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u305f\u3060\u3057\u3001\u3053\u308c\u306f\u3042\u304f\u307e\u3067\u3082\u5e73\u5747\u3067\u3042\u308a\u3001<strong>\u30d4\u30fc\u30af\u6642\u3084\u7e41\u5fd9\u671f\u3067\u3042\u3063\u3066\u3082\u3001\u3067\u304d\u308b\u9650\u308a\u653e\u68c4\u547c\u7387\u3092\u4f4e\u304f\u6291\u3048\u308b\u3053\u3068<\/strong>\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002\u5b89\u5b9a\u3057\u305f\u5fdc\u7b54\u4f53\u5236\u306e\u69cb\u7bc9\u304c\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u7dad\u6301\u30fb\u5411\u4e0a\u306b\u3064\u306a\u304c\u308b\u91cd\u8981\u306a\u30dd\u30a4\u30f3\u30c8\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u3042\u3075\u308c\u547c\u30fb\u5f85\u3061\u547c\u3068\u306e\u9055\u3044<\/h3>\n\n\n\n<p>\u653e\u68c4\u547c\u3068\u985e\u4f3c\u3059\u308b\u7528\u8a9e\u306b\u300c<strong>\u3042\u3075\u308c\u547c<\/strong>\u300d\u3068\u300c<strong>\u5f85\u3061\u547c<\/strong>\u300d\u304c\u3042\u308a\u307e\u3059\u3002\u305d\u308c\u305e\u308c\u306e\u610f\u5473\u3084\u95a2\u4fc2\u6027\u306b\u3064\u3044\u3066\u898b\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<table style=\"border-collapse: collapse; width: 100%; height: 44px;\">\n<tbody>\n<tr style=\"height: 23px;\">\n<td style=\"width: 21.5476%; text-align: center; background-color: #31529c; height: 23px;\"><span style=\"color: #ffffff;\"><strong>\u653e\u68c4\u547c<\/strong><\/span><\/td>\n<td style=\"width: 78.4524%; height: 23px;\">\u9867\u5ba2\u304c\u96fb\u8a71\u3092\u304b\u3051\u305f\u5f8c\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3064\u306a\u304c\u308b\u524d\u306b\u81ea\u3089\u901a\u8a71\u3092\u5207\u65ad\u3057\u305f\u72b6\u614b<\/td>\n<\/tr>\n<tr style=\"height: 11px;\">\n<td style=\"width: 21.5476%; text-align: center; background-color: #31529c; height: 11px;\"><span style=\"color: #ffffff;\"><strong>\u3042\u3075\u308c\u547c<\/strong><\/span><\/td>\n<td style=\"width: 78.4524%; height: 11px;\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u56de\u7dda\u6570\u3092\u4e0a\u56de\u308b\u6570\u306e\u5165\u96fb\u304c\u3042\u308a\u3001\u5fdc\u7b54\u3067\u304d\u306a\u3044\u72b6\u614b<\/td>\n<\/tr>\n<tr style=\"height: 10px;\">\n<td style=\"width: 21.5476%; text-align: center; background-color: #31529c; height: 10px;\"><span style=\"color: #ffffff;\"><strong>\u5f85\u3061\u547c<\/strong><\/span><\/td>\n<td style=\"width: 78.4524%; height: 10px;\">\u9867\u5ba2\u304c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3064\u306a\u304c\u308b\u307e\u3067\u306e\u5f85\u6a5f\u72b6\u614b<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n<p><br>\u30bb\u30f3\u30bf\u30fc\u306b\u3088\u3063\u3066\u306f\u3001\u3042\u3075\u308c\u547c\u3068\u5f85\u3061\u547c\u3092\u540c\u3058\u610f\u5473\u3067\u6271\u3063\u3066\u3044\u308b\u5834\u5408\u304c\u591a\u304f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3064\u306a\u304c\u3063\u3066\u3044\u306a\u3044\u3042\u3075\u308c\u547c\u72b6\u614b\u306e\u9867\u5ba2\u6570\u3092\u300c<span style=\"text-decoration: underline;\">\u5f85\u3061\u547c\u6570<\/span>\u300d\u3068\u547c\u3076\u3053\u3068\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3042\u3075\u308c\u547c\u3084\u5f85\u3061\u547c\u304c\u767a\u751f\u3057\u3001\u9867\u5ba2\u304c\u6211\u6162\u3067\u304d\u305a\u306b\u96fb\u8a71\u3092\u5207\u3063\u3066\u3057\u307e\u3063\u305f\u308a\u3001\u30b7\u30b9\u30c6\u30e0\u5074\u304c\u30ad\u30e3\u30f3\u30bb\u30eb\u3057\u305f\u308a\u3059\u308b\u3053\u3068\u3067\u3001\u7d50\u679c\u3068\u3057\u3066\u653e\u68c4\u547c\u304c\u767a\u751f\u3059\u308b\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<p><strong>\u25bc\u3042\u3075\u308c\u547c\u306b\u95a2\u3059\u308b\u8a18\u4e8b\u306f\u3053\u3061\u3089<\/strong><br>\u300c<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/4478\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u3042\u3075\u308c\u547c\u3068\u306f\uff1f\u2502\u767a\u751f\u8981\u56e0\u30fb\u4f01\u696d\u306b\u4e0e\u3048\u308b\u5f71\u97ff\u3068\u305d\u306e\u89e3\u6c7a\u7b56\u3092\u89e3\u8aac<\/a>\u300d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E6%94%BE%E6%A3%84%E5%91%BC%E3%81%AE%E7%99%BA%E7%94%9F%E8%A6%81%E5%9B%A0\"><\/span>\u653e\u68c4\u547c\u306e\u767a\u751f\u8981\u56e0<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u653e\u68c4\u547c\u304c\u767a\u751f\u3059\u308b\u80cc\u666f\u306b\u306f\u3001\u3055\u307e\u3056\u307e\u306a\u8981\u56e0\u304c\u8003\u3048\u3089\u308c\u307e\u3059\u3002<br>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u7279\u306b\u5f71\u97ff\u304c\u5927\u304d\u3044\u3068\u3055\u308c\u308b\u4ee5\u4e0b\u306e2\u70b9\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\"><strong>\u96fb\u8a71\u4ee5\u5916\u306e\u81ea\u5df1\u89e3\u6c7a\u624b\u6bb5\u306e\u8907\u96d1\u3055\u306b\u3088\u308b\u5165\u96fb\u6570\u306e\u5897\u52a0<\/strong><\/li>\n\n\n\n<li class=\"has-medium-font-size\"><strong>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5074\u306e\u30ea\u30bd\u30fc\u30b9\u4e0d\u8db3<\/strong><\/li>\n<\/ul>\n\n\n\n<p>\u305d\u308c\u3067\u306f\u3001\u305d\u308c\u305e\u308c\u306e\u8981\u56e0\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u898b\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u96fb\u8a71\u4ee5\u5916\u306e\u81ea\u5df1\u89e3\u6c7a\u624b\u6bb5\u306e\u8907\u96d1\u3055\u306b\u3088\u308b\u5165\u96fb\u6570\u306e\u5897\u52a0<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/09\/cotrasurvey2024-1024x576.png\" alt=\"\" class=\"wp-image-4418\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/09\/cotrasurvey2024-1024x576.png 1024w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/09\/cotrasurvey2024-300x169.png 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/09\/cotrasurvey2024-768x432.png 768w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/09\/cotrasurvey2024.png 1280w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/www.transcosmos-cotra.jp\/report\/customer-needs-survey-2024-for-customer-support\" target=\"_blank\" rel=\"noopener\" title=\"\">\u3010\u53c2\u7167\uff1aCotra\/\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306b\u5bfe\u3059\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30cb\u30fc\u30ba\u8abf\u67fb2024\u3011<\/a><\/figcaption><\/figure>\n\n\n\n<p>\u30c8\u30e9\u30f3\u30b9\u30fb\u30b3\u30b9\u30e2\u30b9\u793e\u306e\u8abf\u67fb\u306b\u3088\u308b\u3068\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u5229\u7528\u3059\u308b\u969b\u306b<strong>\u6700\u521d\u306b\u9078\u3070\u308c\u308b\u624b\u6bb5\u306f\u4f9d\u7136\u3068\u3057\u3066\u300c\u96fb\u8a71\u300d<\/strong>\u304c\u4e2d\u5fc3\u3067\u3059\u3002\u8fd1\u5e74\u306f\u30c1\u30e3\u30c3\u30c8\u3084\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u9078\u3076\u30e6\u30fc\u30b6\u30fc\u3082\u5897\u3048\u3066\u304d\u307e\u3057\u305f\u304c\u3001\u307e\u3060\u96fb\u8a71\u304c\u512a\u52e2\u306a\u72b6\u6cc1\u306b\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u80cc\u666f\u306b\u306f\u3001\u96fb\u8a71\u4ee5\u5916\u306e\u624b\u6bb5\u306b\u5bfe\u3059\u308b\u4e0d\u6e80\u304c\u5b58\u5728\u3057\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u64cd\u4f5c\u304c\u8907\u96d1\u3067\u5e0c\u671b\u3059\u308b\u9078\u629e\u80a2\u306b\u305f\u3069\u308a\u7740\u3051\u306a\u304b\u3063\u305f\u308a\u3001\u30c1\u30e3\u30c3\u30c8\u3084\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u56de\u7b54\u304c\u9045\u304b\u3063\u305f\u308a\u3059\u308b\u30b1\u30fc\u30b9\u3067\u3059\u3002\u3053\u3046\u3057\u305f\u7406\u7531\u304b\u3089\u3001\u8fc5\u901f\u306b\u554f\u984c\u3092\u89e3\u6c7a\u3067\u304d\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u3044\u300c\u96fb\u8a71\u300d\u304c\u9078\u3070\u308c\u3084\u3059\u304f\u306a\u308a\u3001\u7d50\u679c\u7684\u306b\u5165\u96fb\u6570\u304c\u5897\u52a0\u3057\u3001\u653e\u68c4\u547c\u306e\u30ea\u30b9\u30af\u3092\u9ad8\u3081\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u305f\u3060\u3057\u6700\u8fd1\u3067\u306f\u3001\u30c1\u30e3\u30c3\u30c8\u3084\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u89e3\u6c7a\u7387\u3082\u5411\u4e0a\u3057\u3066\u304a\u308a\u3001<strong>\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u3092\u7d44\u307f\u5408\u308f\u305b\u3066\u9867\u5ba2\u5bfe\u5fdc\u3092\u884c\u3046\u30b1\u30fc\u30b9<\/strong>\u304c\u5897\u3048\u3066\u3044\u307e\u3059\u3002\u3057\u305f\u304c\u3063\u3066\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u5165\u96fb\u6570\u3092\u9069\u5207\u306b\u30b3\u30f3\u30c8\u30ed\u30fc\u30eb\u3057\u3064\u3064\u3001\u653e\u68c4\u547c\u3092\u6291\u3048\u308b\u5bfe\u7b56\u3092\u8b1b\u3058\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5074\u306e\u30ea\u30bd\u30fc\u30b9\u4e0d\u8db3<\/h3>\n\n\n\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u4e0d\u8db3\u3084\u5165\u96fb\u6570\u306e\u4e88\u6e2c\u30df\u30b9\u3001\u9069\u5207\u306a\u4eba\u54e1\u914d\u7f6e\u304c\u3067\u304d\u3066\u3044\u306a\u3044\u3053\u3068\u306a\u3069\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30ea\u30bd\u30fc\u30b9\u4e0d\u8db3\u3082\u653e\u68c4\u547c\u306e\u767a\u751f\u306b\u5927\u304d\u304f\u5bc4\u4e0e\u3057\u3066\u3044\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30b9\u30ad\u30eb\u4e0d\u8db3\u3082\u653e\u68c4\u547c\u306e\u5897\u52a0\u306b\u76f4\u7d50\u3059\u308b\u6df1\u523b\u306a\u554f\u984c\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u30b9\u30ad\u30eb\u304c\u4e0d\u8db3\u3057\u3066\u3044\u308b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u3001\u5e73\u5747\u5fdc\u7b54\u6642\u9593\uff08ATT\uff09\u3084\u5f8c\u51e6\u7406\u6642\u9593\uff08ACW\uff09\u304c\u9577\u304f\u306a\u308b\u50be\u5411\u306b\u3042\u308a\u307e\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u52b9\u7387\u7684\u306b\u5bfe\u5fdc\u3067\u304d\u306a\u3051\u308c\u3070\u30011\u6642\u9593\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u901a\u8a71\u6570\uff08CPH\uff09\u304c\u4f4e\u4e0b\u3057\u3001\u5168\u4f53\u306e\u5fdc\u7b54\u52b9\u7387\u306b\u3082\u60aa\u5f71\u97ff\u3092\u53ca\u307c\u3059\u3067\u3057\u3087\u3046\u3002<br><br>\u305d\u306e\u7d50\u679c\u3001<strong>\u9867\u5ba2\u306e\u5f85\u3061\u6642\u9593\u304c\u5897\u52a0<\/strong>\u3057\u3001<strong>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5fdc\u7b54\u6642\u9593\u304c\u9045\u5ef6<\/strong>\u3059\u308b\u3053\u3068\u3067\u3001\u653e\u68c4\u547c\u304c\u767a\u751f\u3057\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002\u3053\u308c\u306b\u5bfe\u51e6\u3059\u308b\u305f\u3081\u306b\u306f\u3001<mark>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30b9\u30ad\u30eb\u30a2\u30c3\u30d7\u3084\u52b9\u679c\u7684\u306a\u4eba\u54e1\u914d\u7f6e\u8a08\u753b\u306a\u3069\u3001<strong>\u65e2\u5b58\u30ea\u30bd\u30fc\u30b9\u306e\u6700\u9069\u5316\u304c\u91cd\u8981<\/strong><\/mark>\u3067\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E6%94%BE%E6%A3%84%E5%91%BC%E3%81%8C%E7%99%BA%E7%94%9F%E3%81%99%E3%82%8B%E3%81%93%E3%81%A8%E3%81%AB%E3%82%88%E3%82%8B%E5%95%8F%E9%A1%8C%E7%82%B9\"><\/span>\u653e\u68c4\u547c\u304c\u767a\u751f\u3059\u308b\u3053\u3068\u306b\u3088\u308b\u554f\u984c\u70b9<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u653e\u68c4\u547c\u304c\u767a\u751f\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u4ee5\u4e0b3\u3064\u306e\u554f\u984c\u304c\u767a\u751f\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\"><strong>\u6a5f\u4f1a\u640d\u5931<\/strong><\/li>\n\n\n\n<li class=\"has-medium-font-size\"><strong>\u9867\u5ba2\u6e80\u8db3\u5ea6\u3084\u4f01\u696d\u30a4\u30e1\u30fc\u30b8\u306e\u4f4e\u4e0b<\/strong><\/li>\n\n\n\n<li class=\"has-medium-font-size\"><strong>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u62c5\u5897<\/strong><\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/09\/abandoncalls_demerit-1024x576.png\" alt=\"\" class=\"wp-image-5454\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/09\/abandoncalls_demerit-1024x576.png 1024w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/09\/abandoncalls_demerit-300x169.png 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/09\/abandoncalls_demerit-768x432.png 768w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/09\/abandoncalls_demerit.png 1280w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">\u6a5f\u4f1a\u640d\u5931<\/h3>\n\n\n\n<p>\u5951\u7d04\u3084\u8cfc\u5165\u3092\u76ee\u7684\u3068\u3057\u305f\u96fb\u8a71\u3067\u653e\u68c4\u547c\u304c\u767a\u751f\u3059\u308b\u3068\u3001\u8cb4\u91cd\u306a\u30d3\u30b8\u30cd\u30b9\u30c1\u30e3\u30f3\u30b9\u3092\u9003\u3057\u3066\u3057\u307e\u3046\u30ea\u30b9\u30af\u304c\u3042\u308a\u307e\u3059\u3002\u4e00\u5ea6\u4e0d\u6e80\u3092\u62b1\u3044\u305f\u9867\u5ba2\u306f\u3001\u518d\u5ea6\u96fb\u8a71\u3092\u304b\u3051\u76f4\u3059\u53ef\u80fd\u6027\u304c\u4f4e\u304f\u3001\u4ed6\u793e\u306b\u6d41\u308c\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u307e\u308a\u307e\u3059\u3002\u3053\u306e\u72b6\u6cc1\u306f\u898b\u8fbc\u9867\u5ba2\u306b\u3082\u60aa\u5f71\u97ff\u3092\u53ca\u307c\u3057\u3001\u5c06\u6765\u7684\u306a\u30ea\u30d4\u30fc\u30bf\u30fc\u306e\u7372\u5f97\u306b\u3082\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u3055\u3089\u306b\u3001\u9867\u5ba2\u304c\u4ed6\u793e\u306b\u6d41\u308c\u308b\u30ea\u30b9\u30af\u304c\u9ad8\u307e\u308b\u3053\u3068\u3067\u3001\u5e02\u5834\u3067\u306e\u7af6\u4e89\u529b\u3082\u4f4e\u4e0b\u3057\u307e\u3059\u3002\u4e00\u5ea6\u5931\u308f\u308c\u305f\u4fe1\u983c\u3084\u6a5f\u4f1a\u306f\u53d6\u308a\u623b\u3059\u306e\u304c\u96e3\u3057\u3044\u305f\u3081\u3001\u521d\u56de\u306e\u5bfe\u5fdc\u304c\u6975\u3081\u3066\u91cd\u8981\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u3084\u4f01\u696d\u30fb\u5546\u54c1\u306e\u30a4\u30e1\u30fc\u30b8\u4f4e\u4e0b<\/h3>\n\n\n\n<p>\u653e\u68c4\u547c\u304c\u5897\u3048\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u4f4e\u4e0b\u304c\u61f8\u5ff5\u3055\u308c\u307e\u3059\u3002\u9867\u5ba2\u304c\u554f\u984c\u3092\u89e3\u6c7a\u3067\u304d\u305a\u306b\u901a\u8a71\u3092\u653e\u68c4\u3059\u308b\u3068\u3001\u4e0d\u6e80\u304c\u84c4\u7a4d\u3057\u3001\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3001\u3055\u3089\u306b\u306f\u4f01\u696d\u3078\u306e\u4fe1\u983c\u3092\u5931\u3063\u3066\u3057\u307e\u3046\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002\u307e\u305f\u3001\u96fb\u8a71\u304c\u3064\u306a\u304c\u3089\u306a\u3044\u3053\u3068\u306b\u3088\u308a<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5220\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3<\/a>\u304c\u4f4e\u4e0b\u3057\u3001\u30cd\u30ac\u30c6\u30a3\u30d6\u306a\u5370\u8c61\u3092\u6301\u305f\u308c\u308b\u30ea\u30b9\u30af\u3082\u3042\u308a\u307e\u3059\u3002<br>\u3053\u306e\u3088\u3046\u306b\u653e\u68c4\u547c\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3084\u4f01\u696d\u30a4\u30e1\u30fc\u30b8\u306e\u4f4e\u4e0b\u3092\u5f15\u304d\u8d77\u3053\u3057\u3001\u9577\u671f\u7684\u306b\u306f\u6df1\u523b\u306a\u5f71\u97ff\u3092\u53ca\u307c\u3059\u3053\u3068\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u62c5\u5897<\/h3>\n\n\n\n<p>\u653e\u68c4\u547c\u304c\u767a\u751f\u3059\u308b\u3068\u3001\u518d\u5165\u96fb\u306e\u969b\u306b\u30af\u30ec\u30fc\u30e0\u5bfe\u5fdc\u3084\u30ab\u30b9\u30bf\u30de\u30fc\u30cf\u30e9\u30b9\u30e1\u30f3\u30c8\u3092\u53d7\u3051\u308b\u30ea\u30b9\u30af\u304c\u9ad8\u307e\u308a\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u8ca0\u62c5\u304c\u5897\u52a0\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u7cbe\u795e\u7684\u306a\u30b9\u30c8\u30ec\u30b9\u3084\u75b2\u52b4\u304c\u84c4\u7a4d\u3055\u308c\u307e\u3059\u3002\u307e\u305f\u3001\u5bfe\u5fdc\u306e\u8cea\u304c\u4f4e\u4e0b\u3059\u308b\u3053\u3068\u3067\u3066\u3055\u3089\u306a\u308b\u653e\u68c4\u547c\u3092\u5f15\u304d\u8d77\u3053\u3059\u60aa\u5faa\u74b0\u306b\u9665\u308b\u53ef\u80fd\u6027\u3082\u3042\u308a\u307e\u3059\u3002\u3053\u3046\u3057\u305f\u72b6\u6cc1\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u4f4e\u4e0b\u3084\u96e2\u8077\u7387\u306e\u5897\u52a0\u3068\u3044\u3063\u305f\u554f\u984c\u306b\u3082\u3064\u306a\u304c\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E6%94%BE%E6%A3%84%E5%91%BC%E3%82%92%E6%B8%9B%E3%82%89%E3%81%99%E3%81%9F%E3%82%81%E3%81%AE%E5%AF%BE%E7%AD%96\"><\/span>\u653e\u68c4\u547c\u3092\u6e1b\u3089\u3059\u305f\u3081\u306e\u5bfe\u7b56<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">\u96fb\u8a71\u4ee5\u5916\u306e\u65b9\u6cd5\u3067\u306e\u89e3\u6c7a\u65b9\u6cd5\u3092\u6574\u5099\u3057\u3001\u5165\u96fb\u6570\u3092\u6e1b\u3089\u3059<\/h3>\n\n\n\n<p>\u9867\u5ba2\u304c\u81ea\u3089\u554f\u984c\u3092\u89e3\u6c7a\u3067\u304d\u308b\u74b0\u5883\u3092\u6574\u3048\u308b\u3053\u3068\u3067\u3001\u5165\u96fb\u6570\u306e\u6291\u5236\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002<br>\u4ee5\u4e0b\u306e\u65bd\u7b56\u304c\u6709\u52b9\u3067\u3059\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">IVR\uff08\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\u30b7\u30b9\u30c6\u30e0\uff09\u3084\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u306e\u5c0e\u5165<\/h4>\n\n\n\n<p><strong><a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/334\/\" target=\"_blank\" rel=\"noopener\" title=\"\">IVR\uff08\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\u30b7\u30b9\u30c6\u30e0\uff09<\/a><\/strong>\u306f\u3001\u4e8b\u524d\u306b\u8a2d\u5b9a\u3057\u305f\u97f3\u58f0\u6848\u5185\u306b\u3088\u3063\u3066\u9867\u5ba2\u3092\u9069\u5207\u306a\u62c5\u5f53\u3078\u8a98\u5c0e\u3057\u3001\u7c21\u6613\u306a\u624b\u7d9a\u304d\u3092\u81ea\u52d5\u51e6\u7406\u3059\u308b\u4ed5\u7d44\u307f\u3067\u3059\u3002\u5f85\u3061\u6642\u9593\u306e\u77ed\u7e2e\u3084\u305f\u3089\u3044\u56de\u3057\u306e\u9632\u6b62\u306b\u3088\u308a\u3001\u653e\u68c4\u547c\u3092\u6291\u5236\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001<strong><a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/1417\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u30d3\u30b8\u30e5\u30a2\u30ebIVR<\/a><\/strong>\u306f\u30b9\u30de\u30fc\u30c8\u30d5\u30a9\u30f3\u753b\u9762\u4e0a\u3067\u76f4\u611f\u7684\u306b\u9078\u629e\u3067\u304d\u308b\u30e1\u30cb\u30e5\u30fc\u3092\u63d0\u793a\u3057\u3001\u81ea\u5df1\u89e3\u6c7a\u7387\u306e\u5411\u4e0a\u3092\u56f3\u308a\u307e\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u62c5\u3082\u8efd\u6e1b\u3055\u308c\u3001\u5fdc\u7b54\u7387\u306e\u6539\u5584\u3084\u696d\u52d9\u52b9\u7387\u306e\u5411\u4e0a\u306b\u5bc4\u4e0e\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u65e2\u306bIVR\u3084\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u3092\u5c0e\u5165\u3057\u3066\u3044\u308b\u5834\u5408\u3067\u3082\u3001\u64cd\u4f5c\u304c\u8907\u96d1\u3060\u3068\u5229\u7528\u7387\u304c\u4e0b\u304c\u308b\u305f\u3081\u3001\u5b9a\u671f\u7684\u306a\u898b\u76f4\u3057\u3084UI\u6539\u5584\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3084\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u5c0e\u5165<\/h4>\n\n\n\n<p><a style=\"font-weight: bold;\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/815\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\uff08\u97f3\u58f0\u306b\u3088\u308b\u81ea\u52d5\u5fdc\u7b54\uff09<\/a>\u3084<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/1285\/\" target=\"_blank\" rel=\"noopener\" title=\"\"><strong>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\uff08\u30c6\u30ad\u30b9\u30c8\u30d9\u30fc\u30b9\u3067\u306e\u5373\u6642\u5bfe\u5fdc\uff09<\/strong><\/a>\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u5bfe\u5fdc\u306e\u5206\u6563\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3068\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u8ca0\u8377\u306e\u8efd\u6e1b\u304c\u898b\u8fbc\u307e\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u5c0e\u5165\u5f8c\u306f\u3001\u56de\u7b54\u7cbe\u5ea6\u3084\u30e6\u30fc\u30b6\u30fc\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u306e\u6539\u5584\u306a\u3069\u3001\u5b9a\u671f\u7684\u306a\u30e1\u30f3\u30c6\u30ca\u30f3\u30b9\u3092\u884c\u3044\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">FAQ\u30da\u30fc\u30b8\u306e\u8a2d\u7f6e\u30fb\u6574\u5099<\/h4>\n\n\n\n<p><a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/935\/\" target=\"_blank\" rel=\"noopener\" title=\"\"><strong>FAQ\u30da\u30fc\u30b8<\/strong><\/a>\u3092\u8a2d\u7f6e\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306f\u3088\u304f\u3042\u308b\u8cea\u554f\u3084\u7591\u554f\u3092\u81ea\u3089\u89e3\u6c7a\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u554f\u3044\u5408\u308f\u305b\u306e\u5fc5\u8981\u6027\u304c\u6e1b\u5c11\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3078\u306e\u547c\u91cf\u304c\u524a\u6e1b\u3055\u308c\u3001\u9ad8\u3044\u5fdc\u7b54\u7387\u3092\u7dad\u6301\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002\u5145\u5b9f\u3057\u305fFAQ\u30da\u30fc\u30b8\u306f\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u3082\u7e4b\u304c\u308a\u3001\u518d\u5165\u96fb\u3092\u6e1b\u5c11\u3055\u305b\u308b\u52b9\u679c\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>FAQ\u30da\u30fc\u30b8\u306e\u5185\u5bb9\u306f\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u66f4\u65b0\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u65b0\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u5909\u66f4\u306b\u4f75\u305b\u3066\u5b9a\u671f\u7684\u306b\u6574\u5099\u3057\u3001\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u57fa\u3065\u3044\u3066\u691c\u7d22\u6027\u3084\u56de\u7b54\u7cbe\u5ea6\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002\u691c\u7d22\u6a5f\u80fd\u306e\u7cbe\u5ea6\u5411\u4e0a\u3084\u4f7f\u3044\u3084\u3059\u3055\u3092\u6539\u5584\u3059\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u591a\u304f\u306e\u9867\u5ba2\u306b\u3068\u3063\u3066\u5229\u7528\u3057\u3084\u3059\u3044\u30da\u30fc\u30b8\u306b\u4ed5\u4e0a\u3052\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30b9\u30ad\u30eb\u5411\u4e0a\u3084\u65e2\u5b58\u30ea\u30bd\u30fc\u30b9\u3092\u6700\u9069\u5316\u3059\u308b<\/h3>\n\n\n\n<p>\u30ea\u30bd\u30fc\u30b9\u4e0d\u8db3\u3092\u89e3\u6d88\u3059\u308b\u305f\u3081\u306b\u4eba\u54e1\u3092\u5897\u3084\u3059\u3060\u3051\u3067\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30b9\u30ad\u30eb\u5411\u4e0a\u3084\u696d\u52d9\u52b9\u7387\u306e\u6539\u5584\u306b\u306f\u3064\u306a\u304c\u308a\u307e\u305b\u3093\u3002\u307e\u305a\u306f\u3001\u65e5\u3005\u306e\u5165\u96fb\u6570\u4e88\u6e2c\u3068\u9069\u5207\u306a\u4eba\u54e1\u914d\u7f6e\u304c\u91cd\u8981\u3067\u3059\u3002\u3053\u306e\u305f\u3081\u306b\u3001<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/4622\/\" target=\"_blank\" rel=\"noopener\" title=\"\"><strong>WFM\uff08\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\uff09\u30b7\u30b9\u30c6\u30e0<\/strong><\/a>\u306e\u5c0e\u5165\u3092\u691c\u8a0e\u3059\u308b\u3053\u3068\u304c\u6709\u52b9\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u306f\u5b9a\u671f\u7684\u306a\u7814\u4fee\u3092\u5b9f\u65bd\u3057\u3001\u30b9\u30af\u30ea\u30d7\u30c8\u306e\u6700\u9069\u5316\u3084\u30b9\u30ad\u30eb\u5411\u4e0a\u306b\u52aa\u3081\u308b\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002\u3053\u308c\u306b\u3088\u3063\u3066\u3001\u5e73\u5747\u5fdc\u7b54\u6642\u9593\uff08ATT\uff09\u3084\u5f8c\u51e6\u7406\u6642\u9593\uff08ACW\uff09\u3092\u77ed\u7e2e\u3057\u30011\u6642\u9593\u3042\u305f\u308a\u306e\u901a\u8a71\u6570\uff08CPH\uff09\u306e\u5411\u4e0a\u3092\u56f3\u308a\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u73fe\u5834\u306e\u52b9\u7387\u304c\u5411\u4e0a\u3057\u3001\u65e2\u5b58\u30ea\u30bd\u30fc\u30b9\u306e\u6700\u9069\u5316\u304c\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u308c\u3089\u306e\u5bfe\u7b56\u3092\u8b1b\u3058\u3066\u3082\u653e\u68c4\u547c\u304c\u6e1b\u5c11\u3057\u306a\u3044\u5834\u5408\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u63a1\u7528\u3082\u8996\u91ce\u306b\u5165\u308c\u308b\u3053\u3068\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>\u25bc \u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u7814\u4fee\uff0fCPH\u30fbATT\u30fbAHT\u306b\u95a2\u3059\u308b\u8a18\u4e8b\u306f\u3053\u3061\u3089<\/strong><br>\u300c<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/3517\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u3010\u5fc5\u898b\u3011\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u6559\u80b2\u306e\u30dd\u30a4\u30f3\u30c8\uff5c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u7814\u4fee\u3084\u304a\u3059\u3059\u3081\u65bd\u7b56\u3092\u89e3\u8aac<\/a>\u300d<br>\u300c<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/331\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u3010\u5fb9\u5e95\u89e3\u8aac\u3011CPH\u30fbATT\u30fbAHT\u3068\u306f\uff1f\uff5c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u751f\u7523\u6027\u6307\u6a19\u3068\u6539\u5584\u65b9\u6cd5<\/a>\u300d<\/p>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3092\u5229\u7528\u3059\u308b<\/h3>\n\n\n\n<p>\u30a4\u30d9\u30f3\u30c8\u3084\u7e41\u5fd9\u671f\u306a\u3069\u3001\u5165\u96fb\u6570\u304c\u5897\u3048\u308b\u3068\u4e88\u6e2c\u3055\u308c\u308b\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u306f\u3001\u696d\u52d9\u306e\u4e00\u90e8\u3092\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3059\u308b\u3053\u3068\u304c\u6709\u52b9\u3067\u3059\u3002\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3068\u306f\u3001\u696d\u52d9\u306e\u4e00\u90e8\u3092\u5916\u90e8\u306e\u5c02\u9580\u4f1a\u793e\u306b\u59d4\u8a17\u3059\u308b\u3053\u3068\u3092\u6307\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u81ea\u793e\u306e\u30ea\u30bd\u30fc\u30b9\u3092\u52b9\u7387\u3088\u304f\u6d3b\u7528\u3067\u304d\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u96fb\u8a71\u5bfe\u5fdc\u306e\u30d7\u30ed\u306b\u3088\u308b\u9ad8\u3044\u5fdc\u5bfe\u54c1\u8cea\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001\u8907\u6570\u62e0\u70b9\u3067\u904b\u55b6\u3059\u308b\u3053\u3068\u3067\u3001\u707d\u5bb3\u6642\u306b\u3082\u30ea\u30bd\u30fc\u30b9\u3092\u78ba\u4fdd\u3057\u7d9a\u3051\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u653e\u68c4\u547c\u306e\u5897\u52a0\u30ea\u30b9\u30af\u3092\u6291\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>\u25bc\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u59d4\u8a17\uff0fBCP\u5bfe\u7b56\u306b\u95a2\u3059\u308b\u8a18\u4e8b\u306f\u3053\u3061\u3089<\/strong><br>\u300c<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/1180\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a1711\u793e\u2502\u5931\u6557\u3057\u306a\u3044\u9078\u3073\u65b9\u3068\u30e1\u30ea\u30c3\u30c8\u3092\u5fb9\u5e95\u89e3\u8aac<\/a>\u300d<br>\u300c<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/3043\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u3092\u5b88\u308bBCP\u5bfe\u7b56\u3068\u306f\u2502\u5fc5\u9808\u306e\u77e5\u8b58\u3068\u30b9\u30c6\u30c3\u30d7\u306b\u3064\u3044\u3066\u89e3\u8aac<\/a>\u300d<\/p>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%81%BE%E3%81%A8%E3%82%81\"><\/span>\u307e\u3068\u3081<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u653e\u68c4\u547c\u306e\u5b9a\u7fa9\u3001\u767a\u751f\u8981\u56e0\u3001\u554f\u984c\u70b9\u3001\u305d\u3057\u3066\u5bfe\u7b56\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3057\u305f\u3002\u653e\u68c4\u547c\u306f\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u4f4e\u4e0b\u3084\u6a5f\u4f1a\u640d\u5931\u3092\u5f15\u304d\u8d77\u3053\u3059\u305f\u3081\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u3068\u3063\u3066\u91cd\u8981\u306a\u6307\u6a19\u3067\u3059\u3002<br>\u5165\u96fb\u6570\u3092\u5206\u6563\u3055\u305b\u308b\u305f\u3081\u306b\u3001IVR\u3084\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u5c0e\u5165\u304c\u52b9\u679c\u7684\u3067\u3059\u3002\u307e\u305f\u3001FAQ\u30da\u30fc\u30b8\u306e\u6574\u5099\u3084\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30b9\u30ad\u30eb\u5411\u4e0a\u3001\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u653e\u68c4\u547c\u306e\u6e1b\u5c11\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u653e\u68c4\u547c\u306e\u7ba1\u7406\u306f\u3001\u9867\u5ba2\u3068\u306e\u4fe1\u983c\u95a2\u4fc2\u3092\u7bc9\u304d\u3001\u7af6\u4e89\u529b\u3092\u7dad\u6301\u3059\u308b\u305f\u3081\u306b\u6b20\u304b\u305b\u307e\u305b\u3093\u3002\u672c\u8a18\u4e8b\u3067\u7d39\u4ecb\u3057\u305f\u5bfe\u7b56\u3092\u8e0f\u307e\u3048\u3001\u3088\u308a\u826f\u3044\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u3092\u76ee\u6307\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<div class=\"cta_area\">  <p class=\"cta_ttl\">\u653e\u68c4\u547c\u306e\u524a\u6e1b\u65b9\u6cd5\u306b\u304a\u60a9\u307f\u306e\u3054\u62c5\u5f53\u8005\u69d8\u3078<\/p>\n  <p class=\"cta_text\"><strong>\u300c\u653e\u68c4\u547c\u304c\u5897\u3048\u3066\u56f0\u3063\u3066\u3044\u308b\u300d\u300c\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u3082\u3063\u3068\u9ad8\u3081\u305f\u3044\u300d<\/strong>\u3068\u304a\u60a9\u307f\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u304b\uff1f\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u3067\u306f\u3001\u305d\u3093\u306a\u8cb4\u793e\u306e\u30b5\u30dd\u30fc\u30c8\u304c\u3067\u304d\u308b\u3053\u3068\u3092\u5fc3\u304b\u3089\u9858\u3063\u3066\u3044\u307e\u3059\u3002<\/br>\u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u3084BPO\u30b5\u30fc\u30d3\u30b9\u3001\u4eba\u6750\u63a1\u7528\u306a\u3069\u3001\u8cb4\u793e\u306e\u904b\u55b6\u8ab2\u984c\u3092\u89e3\u6c7a\u3059\u308b\u6700\u9069\u306a\u624b\u6bb5\u3092\u63d0\u6848\u3057\u3001\u5168\u529b\u3067\u4f34\u8d70\u3055\u305b\u3066\u3044\u305f\u3060\u304d\u307e\u3059\u3002\u3054\u8208\u5473\u304a\u6301\u3061\u3044\u305f\u3060\u3051\u307e\u3057\u305f\u3089\u3001\u305c\u3072\u304a\u6c17\u8efd\u306b\u304a\u554f\u3044\u5408\u308f\u305b\u304f\u3060\u3055\u3044\u3002<\/p>\n  <p class=\"cta_btn\">\n    <a href=\"https:\/\/willof-work.co.jp\/corp\/contact\/officework\/?utm_source=connenavi&#038;utm_medium=button&#038;utm_campaign=contact&#038;utm_term=4406_2\" target=\"_blank\" rel=\"noopener\">WILLOF\u306b\u76f8\u8ac7\u3059\u308b<\/a>\n  <\/p>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E6%94%BE%E6%A3%84%E5%91%BC%E3%81%AB%E9%96%A2%E3%81%99%E3%82%8B%E3%80%8C%E3%82%88%E3%81%8F%E3%81%82%E3%82%8B%E8%B3%AA%E5%95%8F%E3%80%8D\"><\/span>\u653e\u68c4\u547c\u306b\u95a2\u3059\u308b\u300c\u3088\u304f\u3042\u308b\u8cea\u554f\u300d<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">\u653e\u68c4\u547c\u3068\u3042\u3075\u308c\u547c\u306e\u9055\u3044\u306f\u4f55\u3067\u3059\u304b\uff1f<\/h3>\n\n\n\n<p>\u653e\u68c4\u547c\u3068\u306f\u3001<strong>\u304a\u5ba2\u69d8\u304c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3064\u306a\u304c\u308b\u524d\u306b\u81ea\u3089\u96fb\u8a71\u3092\u5207\u3063\u3066\u3057\u307e\u3063\u305f\u7740\u4fe1<\/strong>\u306e\u3053\u3068\u3092\u6307\u3057\u307e\u3059\u3002\u305f\u3068\u3048\u3070\u3001<span style=\"text-decoration: underline;\">\u5f85\u3061\u6642\u9593\u304c\u9577\u3059\u304e\u3066\u96e2\u8131\u3057\u305f\u5834\u5408<\/span>\u306a\u3069\u3067\u3059\u3002<br>\u4e00\u65b9\u3067\u3001\u3042\u3075\u308c\u547c\u306f\u3001<strong>\u7740\u4fe1\u304c\u30bb\u30f3\u30bf\u30fc\u306e\u51e6\u7406\u53ef\u80fd\u6570\u3092\u8d85\u3048\u3001\u30b7\u30b9\u30c6\u30e0\u4e0a\u53d7\u3051\u4ed8\u3051\u3089\u308c\u306a\u304b\u3063\u305f\u96fb\u8a71<\/strong>\u306e\u3053\u3068\u3067\u3059\u3002\u3064\u307e\u308a\u3001<span style=\"text-decoration: underline;\">\u305d\u3082\u305d\u3082\u5f85\u3061\u72b6\u614b\u306b\u3059\u3089\u5165\u308c\u306a\u304b\u3063\u305f\u7740\u4fe1<\/span>\u3092\u6307\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u653e\u68c4\u547c\u7387\u306e\u8a08\u7b97\u5f0f\u306f\uff1f<\/h3>\n\n\n\n<p>\u653e\u68c4\u547c\u7387\u306e\u8a08\u7b97\u5f0f\u306f\u3001\u4ee5\u4e0b\u3068\u306a\u308a\u307e\u3059\u3002<br><strong>\u653e\u68c4\u547c\u7387\uff08\uff05\uff09\uff1d \u653e\u68c4\u547c\u6570 \u00f7 \u7740\u4fe1\u4ef6\u6570 \u00d7 100<\/strong><\/p>\n\n\n\n<p>\u305f\u3068\u3048\u3070\u3001\u7740\u4fe1\u4ef6\u6570\u304c1,000\u4ef6\u3067\u3001\u305d\u306e\u3046\u3061\u653e\u68c4\u547c\u304c50\u4ef6\u767a\u751f\u3057\u305f\u5834\u5408\u3001\u653e\u68c4\u547c\u7387\u306f\u4ee5\u4e0b\u306e\u3088\u3046\u306b\u7b97\u51fa\u3055\u308c\u307e\u3059\u3002<br><span style=\"text-decoration: underline;\">50 \u00f7 1,000 \u00d7 100 = 5\uff05<\/span><\/p>\n","protected":false},"featured_media":4654,"parent":0,"template":"","news_cat":[10,13,14],"news_genre":[],"writer":[59],"banner":[],"class_list":["post-4406","news","type-news","status-publish","has-post-thumbnail","hentry","news_cat-quality-improvement","news_cat-productivity-improvement","news_cat-improving-customer-satisfaction","writer-uehara"],"acf":[],"_links":{"self":[{"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/news\/4406","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/news"}],"about":[{"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/types\/news"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/media\/4654"}],"wp:attachment":[{"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/media?parent=4406"}],"wp:term":[{"taxonomy":"news_cat","embeddable":true,"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/news_cat?post=4406"},{"taxonomy":"news_genre","embeddable":true,"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/news_genre?post=4406"},{"taxonomy":"writer","embeddable":true,"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/writer?post=4406"},{"taxonomy":"banner","embeddable":true,"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/banner?post=4406"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}