{"id":4986,"date":"2024-12-27T16:02:48","date_gmt":"2024-12-27T07:02:48","guid":{"rendered":"https:\/\/callcenternavi.jp\/connenavi\/?post_type=news&#038;p=4986"},"modified":"2025-03-10T11:27:03","modified_gmt":"2025-03-10T02:27:03","slug":"ces%ef%bc%88%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a8%e3%83%95%e3%82%a9%e3%83%bc%e3%83%88%e3%82%b9%e3%82%b3%e3%82%a2%ef%bc%89%e3%81%a8%e3%81%af%ef%bc%9f%e5%9f%ba%e6%9c%ac%e5%ae%9a","status":"publish","type":"news","link":"https:\/\/callcenternavi.jp\/connenavi\/note\/4986\/","title":{"rendered":"CES\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30d5\u30a9\u30fc\u30c8\u30b9\u30b3\u30a2\uff09\u3068\u306f\uff1f\u57fa\u672c\u5b9a\u7fa9\u304b\u3089\u5c0e\u5165\u65b9\u6cd5\u307e\u3067\u5fb9\u5e95\u89e3\u8aac\u00a0"},"content":{"rendered":"\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u306f\u3001\u9867\u5ba2\u304c\u611f\u3058\u308b\u8ca0\u62c5\u3092\u6e1b\u3089\u3059\u3053\u3068\u304c\u9375\u3068\u306a\u308a\u307e\u3059\u3002CES\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30d5\u30a9\u30fc\u30c8\u30b9\u30b3\u30a2\uff09\u306f\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u8a55\u4fa1\u3057\u3001\u6539\u5584\u70b9\u3092\u898b\u3064\u3051\u308b\u305f\u3081\u306e\u65b0\u305f\u306a\u6307\u6a19\u3068\u3057\u3066\u6ce8\u76ee\u3055\u308c\u3066\u3044\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001CES\u306e\u57fa\u672c\u6982\u5ff5\u304b\u3089\u5c0e\u5165\u624b\u9806\u3001\u3055\u3089\u306b\u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a\u306b\u5f79\u7acb\u3064\u5177\u4f53\u7684\u306a\u65bd\u7b56\u3092\u89e3\u8aac\u3057\u307e\u3059\u306e\u3067\u3001\u305c\u3072\u3054\u89a7\u304f\u3060\u3055\u3044\u3002&nbsp;<\/p>\n\n\n\n<p>\u25bc\u95a2\u9023\u8a18\u4e8b\u306f\u3053\u3061\u3089<br>\u300c<a 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class=\"cta_text\">\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u306b\u8ab2\u984c\u306f\u3064\u304d\u3082\u306e\u3067\u3059\u3002\u904b\u55b6\u306e\u624b\u3092\u6b62\u3081\u308b\u308f\u3051\u306b\u306f\u3044\u304b\u306a\u3044\u304c\u3001\u89e3\u6c7a\u7b56\u3092\u8003\u3048\u308b\u6642\u9593\u304c\u306a\u3044\u30fb\u30fb\u30fb\u3068\u304a\u60a9\u307f\u3092\u62b1\u3048\u308b\u5834\u5408\u306f\u4e00\u5ea6\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u3078\u3054\u76f8\u8ac7\u304f\u3060\u3055\u3044\u3002\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u306f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u5b9f\u7e3e25\u5e74\u3001\u81ea\u793eBPO\u30bb\u30f3\u30bf\u30fc\u3092\u5730\u65b9\u306b\u69cb\u3048\u3001\u76f4\u96c7\u7528\u7387100\uff05\u3001\u9ad8\u3044\u54c1\u8cea\u3068\u5b9a\u7740\u7387\u3092\u8a87\u308a\u307e\u3059\u3002\u30d1\u30c3\u30b1\u30fc\u30b8\u3067\u306f\u306a\u304f\u3001\u304a\u5ba2\u69d8\u306e\u3054\u8981\u671b\u306b\u5408\u308f\u305b\u305f\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u306e\u3054\u63d0\u6848\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n 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>\u30b5\u30dd\u30fc\u30c8\u30c7\u30b9\u30af\u306e\u5bfe\u5fdc\u5f37\u5316<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/4986\/#%E9%A1%A7%E5%AE%A2%E8%87%AA%E8%BA%AB%E3%81%A7%E8%A7%A3%E6%B1%BA%E3%81%A7%E3%81%8D%E3%82%8B%E6%96%BD%E7%AD%96%E3%81%AE%E5%85%85%E5%AE%9F\" >\u9867\u5ba2\u81ea\u8eab\u3067\u89e3\u6c7a\u3067\u304d\u308b\u65bd\u7b56\u306e\u5145\u5b9f<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/4986\/#CES%E3%82%92%E5%B0%8E%E5%85%A5%E3%81%99%E3%82%8B%E9%9A%9B%E3%81%AE%E6%B3%A8%E6%84%8F%E7%82%B9\" >CES\u3092\u5c0e\u5165\u3059\u308b\u969b\u306e\u6ce8\u610f\u70b9&nbsp;<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-22\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/4986\/#%E9%81%8E%E5%89%B0%E3%81%AA%E3%82%B9%E3%82%B3%E3%82%A2%E3%81%B8%E3%81%AE%E4%BE%9D%E5%AD%98%E3%82%92%E9%81%BF%E3%81%91%E3%82%8B\" >\u904e\u5270\u306a\u30b9\u30b3\u30a2\u3078\u306e\u4f9d\u5b58\u3092\u907f\u3051\u308b<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-23\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/4986\/#%E5%A4%9A%E9%9D%A2%E7%9A%84%E3%81%AA%E8%A9%95%E4%BE%A1%E3%81%AE%E9%87%8D%E8%A6%81%E6%80%A7\" >\u591a\u9762\u7684\u306a\u8a55\u4fa1\u306e\u91cd\u8981\u6027<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-24\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/4986\/#%E5%AE%9A%E6%9C%9F%E7%9A%84%E3%81%AA%E3%83%AC%E3%83%93%E3%83%A5%E3%83%BC%E3%81%A8%E6%94%B9%E5%96%84\" >\u5b9a\u671f\u7684\u306a\u30ec\u30d3\u30e5\u30fc\u3068\u6539\u5584<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-25\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/4986\/#%E7%B5%90%E6%9E%9C%E3%81%AB%E5%9F%BA%E3%81%A5%E3%81%8F%E3%82%A2%E3%82%AF%E3%82%B7%E3%83%A7%E3%83%B3%E3%81%AE%E5%BE%B9%E5%BA%95\" >\u7d50\u679c\u306b\u57fa\u3065\u304f\u30a2\u30af\u30b7\u30e7\u30f3\u306e\u5fb9\u5e95&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-26\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/4986\/#%E9%A1%A7%E5%AE%A2%E4%BD%93%E9%A8%93%E3%81%AE%E5%A4%89%E5%8C%96%E3%81%AB%E5%AF%BE%E5%BF%9C\" >\u9867\u5ba2\u4f53\u9a13\u306e\u5909\u5316\u306b\u5bfe\u5fdc<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-27\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/4986\/#%E7%A4%BE%E5%86%85%E5%85%B1%E6%9C%89%E3%81%A8%E6%B5%B8%E9%80%8F\" >\u793e\u5185\u5171\u6709\u3068\u6d78\u900f<\/a><\/li><\/ul><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-28\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/4986\/#%E3%81%BE%E3%81%A8%E3%82%81\" >\u307e\u3068\u3081<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"CES%EF%BC%88%E3%82%AB%E3%82%B9%E3%82%BF%E3%83%9E%E3%83%BC%E3%82%A8%E3%83%95%E3%82%A9%E3%83%BC%E3%83%88%E3%82%B9%E3%82%B3%E3%82%A2%EF%BC%89%E3%81%A8%E3%81%AF%EF%BC%9F\"><\/span>CES\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30d5\u30a9\u30fc\u30c8\u30b9\u30b3\u30a2\uff09\u3068\u306f\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E5%9F%BA%E6%9C%AC%E3%81%AE%E5%AE%9A%E7%BE%A9\"><\/span>\u57fa\u672c\u306e\u5b9a\u7fa9<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>CES\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30d5\u30a9\u30fc\u30c8\u30b9\u30b3\u30a2\uff09\u306f\u3001<strong>\u9867\u5ba2\u304c\u30b5\u30fc\u30d3\u30b9\u3084\u88fd\u54c1\u3092\u5229\u7528\u3059\u308b\u969b\u306b\u611f\u3058\u308b\u300c\u52b4\u529b\u300d\u3092\u6570\u5024\u5316\u3059\u308b\u6307\u6a19<\/strong>\u3067\u3059\u3002\u3053\u306e\u30b9\u30b3\u30a2\u306f\u3001\u300c\u76ee\u7684\u3092\u9054\u6210\u3059\u308b\u306e\u306b\u3069\u308c\u304f\u3089\u3044\u7c21\u5358\u3067\u3057\u305f\u304b\uff1f\u300d\u3068\u3044\u3046\u8cea\u554f\u3092\u901a\u3058\u3066\u9867\u5ba2\u4f53\u9a13\u3092\u8a55\u4fa1\u3057\u307e\u3059\u3002&nbsp;<br>\u4f8b\u3048\u3070\u3001\u8cfc\u5165\u624b\u7d9a\u304d\u306e\u8907\u96d1\u3055\u3084\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u5bfe\u5fdc\u52b9\u7387\u3092\u6e2c\u5b9a\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306b\u304b\u304b\u308b\u8ca0\u62c5\u3092\u660e\u78ba\u5316\u3057\u3001\u6539\u5584\u65bd\u7b56\u3092\u7acb\u6848\u3067\u304d\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3084\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u5411\u4e0a\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E4%BB%96%E3%81%AE%E6%8C%87%E6%A8%99%EF%BC%88NPS%E3%80%81CSAT%EF%BC%89%E3%81%A8%E3%81%AE%E9%81%95%E3%81%84\"><\/span>\u4ed6\u306e\u6307\u6a19\uff08NPS\u3001CSAT\uff09\u3068\u306e\u9055\u3044<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>CES\u306f\u3001NPS\uff08\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff09\u3084CSAT\uff08\u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\uff09\u3068\u3044\u3063\u305f\u4ed6\u306e\u6307\u6a19\u3068\u7570\u306a\u308a\u3001\u300c\u9867\u5ba2\u306e\u8ca0\u62c5\u300d\u306b\u7126\u70b9\u3092\u5f53\u3066\u305f\u72ec\u81ea\u306e\u89b3\u70b9\u3067\u9867\u5ba2\u4f53\u9a13\u3092\u8a55\u4fa1\u3057\u307e\u3059\u3002\u305d\u308c\u305e\u308c\u306e\u6307\u6a19\u306e\u9055\u3044\u3092\u6bd4\u8f03\u3057\u3066\u898b\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002&nbsp;<\/p>\n\n\n<table style=\"border-collapse: collapse; width: 100%; height: 368px;\">\n<tbody>\n<tr style=\"height: 68px;\">\n<td style=\"width: 12.2619%; background-color: #31529c; height: 68px;\" width=\"80\">\n<p><span style=\"color: #ffffff;\"><b>\u6307\u6a19<\/b><\/span><\/p>\n<\/td>\n<td style=\"width: 27.1976%; background-color: #31529c; height: 68px;\" width=\"161\">\n<p><span style=\"color: #ffffff;\"><b>\u6e2c\u5b9a\u5bfe\u8c61<\/b><\/span><\/p>\n<\/td>\n<td style=\"width: 30.4408%; background-color: #31529c; height: 68px;\" width=\"151\">\n<p><span style=\"color: #ffffff;\"><b>\u8cea\u554f\u4f8b<\/b><\/span><\/p>\n<\/td>\n<td style=\"width: 29.9646%; background-color: #31529c; height: 68px;\" width=\"151\">\n<p><span style=\"color: #ffffff;\"><b>\u6d3b\u7528\u76ee\u7684<\/b><\/span><\/p>\n<\/td>\n<\/tr>\n<tr style=\"height: 100px;\">\n<td style=\"width: 12.2619%; background-color: #d3dcf5; height: 100px;\" width=\"80\">\n<p>CES<\/p>\n<\/td>\n<td style=\"width: 27.1976%; height: 100px;\" width=\"161\">\n<p>\u9867\u5ba2\u304c\u611f\u3058\u308b\u52b4\u529b<\/p>\n<\/td>\n<td style=\"width: 30.4408%; height: 100px;\" width=\"151\">\n<p>\u300c\u3069\u308c\u304f\u3089\u3044\u52b4\u529b\u3092\u611f\u3058\u307e\u3057\u305f\u304b\uff1f\u300d<\/p>\n<\/td>\n<td style=\"width: 29.9646%; height: 100px;\" width=\"151\">\n<p>\u9867\u5ba2\u8ca0\u62c5\u3092\u6e1b\u3089\u3059\u305f\u3081<\/p>\n<\/td>\n<\/tr>\n<tr style=\"height: 100px;\">\n<td style=\"width: 12.2619%; background-color: #d3dcf5; height: 100px;\" width=\"80\">\n<p>NPS<\/p>\n<\/td>\n<td style=\"width: 27.1976%; height: 100px;\" width=\"161\">\n<p>\u9867\u5ba2\u306e\u63a8\u5968\u610f\u5411<\/p>\n<\/td>\n<td style=\"width: 30.4408%; height: 100px;\" width=\"151\">\n<p>\u300c\u3053\u306e\u5546\u54c1\u3092\u4ed6\u8005\u306b\u3059\u3059\u3081\u305f\u3044\u3067\u3059\u304b\uff1f\u300d<\/p>\n<\/td>\n<td style=\"width: 29.9646%; height: 100px;\" width=\"151\">\n<p>\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u628a\u63e1\u306e\u305f\u3081<\/p>\n<\/td>\n<\/tr>\n<tr style=\"height: 100px;\">\n<td style=\"width: 12.2619%; background-color: #d3dcf5; height: 100px;\" width=\"80\">\n<p>CSAT<\/p>\n<\/td>\n<td style=\"width: 27.1976%; height: 100px;\" width=\"161\">\n<p>\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u6e80\u8db3\u5ea6<\/p>\n<\/td>\n<td style=\"width: 30.4408%; height: 100px;\" width=\"151\">\n<p>\u300c\u5546\u54c1\u306b\u6e80\u8db3\u3057\u3066\u3044\u307e\u3059\u304b\uff1f\u300d<\/p>\n<\/td>\n<td style=\"width: 29.9646%; height: 100px;\" width=\"151\">\n<p>\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u6e80\u8db3\u5ea6\u306e\u8a55\u4fa1\u3092\u6e2c\u308b\u305f\u3081<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n<p class=\"has-medium-font-size\">\u2022 <strong>NPS\uff08\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff09<\/strong>&nbsp;<\/p>\n\n\n\n<p><a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/1644\/\" target=\"_blank\" rel=\"noreferrer noopener\">NPS<\/a>\u306f\u3001\u9867\u5ba2\u304c\u305d\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092<mark>\u4ed6\u4eba\u306b\u3069\u306e\u7a0b\u5ea6\u63a8\u85a6\u3059\u308b\u304b\u3092\u6e2c\u5b9a<\/mark>\u3057\u307e\u3059\u3002\u300c\u3042\u306a\u305f\u306f\u3053\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u53cb\u4eba\u3084\u5bb6\u65cf\u306b\u3059\u3059\u3081\u307e\u3059\u304b\uff1f\u300d\u3068\u3044\u3046\u8cea\u554f\u3067\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u6570\u5024\u5316\u3057\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p class=\"has-medium-font-size\">\u2022 <strong>CSAT\uff08\u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\uff09<\/strong>&nbsp;<\/p>\n\n\n\n<p>CSAT\u306f\u3001<mark>\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3059\u308b\u9867\u5ba2\u306e\u6e80\u8db3\u5ea6\u3092\u8a55\u4fa1<\/mark>\u3057\u307e\u3059\u3002\u300c\u3053\u306e\u30b5\u30fc\u30d3\u30b9\u306b\u6e80\u8db3\u3057\u3066\u3044\u307e\u3059\u304b\uff1f\u300d\u3068\u3044\u3046\u8cea\u554f\u3067\u3001\u5177\u4f53\u7684\u306a\u6e80\u8db3\u611f\u3092\u6e2c\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002&nbsp;<\/p>\n\n\n\n<p class=\"has-medium-font-size\">\u2022 <strong>CES\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30d5\u30a9\u30fc\u30c8\u30b9\u30b3\u30a2\uff09<\/strong>&nbsp;<\/p>\n\n\n\n<p>\u4e00\u65b9\u3067CES\u306f\u3001<mark>\u9867\u5ba2\u304c\u76ee\u7684\u3092\u9054\u6210\u3059\u308b\u305f\u3081\u306b\u3069\u308c\u3060\u3051\u52aa\u529b\u3057\u305f\u304b<\/mark>\u306b\u7126\u70b9\u3092\u5f53\u3066\u307e\u3059\u3002\u3053\u306e\u89b3\u70b9\u306f\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u52b9\u7387\u6027\u3092\u76f4\u63a5\u6e2c\u308b\u30e6\u30cb\u30fc\u30af\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u3067\u3042\u308a\u3001\u4f01\u696d\u304c\u6539\u5584\u3059\u3079\u304d\u5177\u4f53\u7684\u306a\u9818\u57df\u3092\u660e\u78ba\u306b\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"CES%E3%81%AE%E3%83%A1%E3%83%AA%E3%83%83%E3%83%88%E3%81%A8%E3%81%AF%EF%BC%9F\"><\/span>CES\u306e\u30e1\u30ea\u30c3\u30c8\u3068\u306f\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E9%A1%A7%E5%AE%A2%E4%BD%93%E9%A8%93%E3%81%AE%E5%90%91%E4%B8%8A\"><\/span>\u9867\u5ba2\u4f53\u9a13\u306e\u5411\u4e0a<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>CES\u3092\u6d3b\u7528\u3059\u308b\u6700\u5927\u306e\u30e1\u30ea\u30c3\u30c8\u306f\u3001<strong>\u9867\u5ba2\u4f53\u9a13\u3092\u52b9\u7387\u7684\u306b\u5411\u4e0a\u3055\u305b\u3089\u308c\u308b\u70b9<\/strong>\u3067\u3059\u3002\u9867\u5ba2\u304c\u30b5\u30fc\u30d3\u30b9\u3084\u88fd\u54c1\u3092\u5229\u7528\u3059\u308b\u969b\u306b\u611f\u3058\u308b\u300c\u52b4\u529b\u300d\u3092\u6e1b\u3089\u3059\u3053\u3068\u3067\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3084\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u305f\u3068\u3048\u3070\u3001\u8907\u96d1\u306a\u8cfc\u5165\u30d5\u30ed\u30fc\u3084\u3001\u56de\u7b54\u304c\u9045\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u304c\u3042\u308b\u5834\u5408\u3001\u9867\u5ba2\u306f\u300c\u8ca0\u62c5\u300d\u3092\u611f\u3058\u307e\u3059\u3002\u305d\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3059\u308b\u3053\u3068\u3067\u9867\u5ba2\u4f53\u9a13\u4fa1\u5024\u304c\u5411\u4e0a\u3057\u3001\u9867\u5ba2\u304c\u518d\u5ea6\u5229\u7528\u3057\u305f\u3044\u3068\u601d\u3048\u308b\u30b5\u30fc\u30d3\u30b9\u306b\u306a\u308b\u306e\u3067\u3059\u3002&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%B3%E3%82%B9%E3%83%88%E5%89%8A%E6%B8%9B%E3%81%A8%E5%8A%B9%E7%8E%87%E5%8C%96\"><\/span>\u30b3\u30b9\u30c8\u524a\u6e1b\u3068\u52b9\u7387\u5316<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u9867\u5ba2\u304c\u30b9\u30e0\u30fc\u30ba\u306b\u76ee\u7684\u3092\u9054\u6210\u3067\u304d\u308b\u4ed5\u7d44\u307f\u3092\u69cb\u7bc9\u3059\u308b\u3053\u3068\u3067\u3001<strong>\u4f01\u696d\u306e\u904b\u55b6\u30b3\u30b9\u30c8\u524a\u6e1b<\/strong>\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002\u305f\u3068\u3048\u3070\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u30b7\u30ca\u30ea\u30aa\u304c\u8003\u3048\u3089\u308c\u307e\u3059\u3002&nbsp;<\/p>\n\n\n<table style=\"border-collapse: collapse; width: 100%; height: 268px;\">\n<tbody>\n<tr style=\"height: 68px;\">\n<td style=\"width: 28.8095%; background-color: #31529c; height: 68px;\" width=\"155\"><span style=\"color: #ffffff;\"><b>\u65bd\u7b56<\/b><\/span><\/td>\n<td style=\"width: 70.9524%; background-color: #31529c; height: 68px;\" width=\"387\"><span style=\"color: #ffffff;\"><b>\u52b9\u679c<\/b><\/span><\/td>\n<\/tr>\n<tr style=\"height: 100px;\">\n<td style=\"width: 28.8095%; background-color: #d3dcf5; height: 100px;\" width=\"155\">\n<p>FAQ\u3084\u30ac\u30a4\u30c9\u306e\u5145\u5b9f<\/p>\n<\/td>\n<td style=\"width: 70.9524%; height: 100px;\" width=\"387\">\n<p>\u9867\u5ba2\u81ea\u8eab\u3067\u554f\u984c\u3092\u89e3\u6c7a\u3067\u304d\u308b\u3088\u3046\u69cb\u7bc9\u3059\u308b\u3053\u3068\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3078\u306e\u554f\u3044\u5408\u308f\u305b\u304c\u6e1b\u5c11<\/p>\n<\/td>\n<\/tr>\n<tr style=\"height: 100px;\">\n<td style=\"width: 28.8095%; background-color: #d3dcf5; height: 100px;\" width=\"155\">\n<p>\u8cfc\u5165\u624b\u7d9a\u304d\u30d5\u30ed\u30fc\u306e\u7c21\u7565\u5316<\/p>\n<\/td>\n<td style=\"width: 70.9524%; height: 100px;\" width=\"387\">\n<p>\u8cfc\u5165\u624b\u7d9a\u304d\u3092\u30b7\u30f3\u30d7\u30eb\u3067\u76f4\u611f\u7684\u306a\u3082\u306e\u306b\u3059\u308b\u3053\u3068\u3067\u3001\u30df\u30b9\u3084\u4e0d\u6e80\u304c\u6e1b\u308a\u3001\u8fd4\u54c1\u3084\u30af\u30ec\u30fc\u30e0\u5bfe\u5fdc\u306e\u624b\u9593\u304c\u8efd\u6e1b<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n<p>\u9867\u5ba2\u8996\u70b9\u3067\u65bd\u7b56\u3092\u8b1b\u3058\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u9867\u5ba2\u5bfe\u5fdc\u306b\u304b\u304b\u308b\u5de5\u6570\u3084\u904b\u55b6\u30b3\u30b9\u30c8\u3092\u524a\u6e1b\u3057\u306a\u304c\u3089\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u8cea\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u671f\u5f85\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%83%93%E3%82%B8%E3%83%8D%E3%82%B9%E3%81%B8%E3%81%AE%E5%85%B7%E4%BD%93%E7%9A%84%E3%81%AA%E3%82%A4%E3%83%B3%E3%83%91%E3%82%AF%E3%83%88\"><\/span>\u30d3\u30b8\u30cd\u30b9\u3078\u306e\u5177\u4f53\u7684\u306a\u30a4\u30f3\u30d1\u30af\u30c8<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>CES\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u306f\u3001\u4f01\u696d\u306e\u6301\u7d9a\u7684\u306a\u6210\u9577\u306b\u5927\u304d\u304f\u8ca2\u732e\u3057\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u4f8b\u3048\u3070\u3001\u9867\u5ba2\u306b\u30b9\u30e0\u30fc\u30ba\u306a\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u7af6\u5408\u30b5\u30fc\u30d3\u30b9\u3078\u306e\u6d41\u51fa\u30ea\u30b9\u30af\u3092\u4f4e\u6e1b\u3057\u3001\u9577\u671f\u7684\u306b\u306f<strong>CLV<\/strong><strong>\uff08\u9867\u5ba2\u751f\u6daf\u4fa1\u5024\uff09\u306e\u5411\u4e0a<\/strong>\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002\u307e\u305f\u3001\u9867\u5ba2\u304c\u300c\u4f7f\u3044\u3084\u3059\u3044\u300d\u3068\u611f\u3058\u308b\u30b5\u30fc\u30d3\u30b9\u306f\u3001\u53e3\u30b3\u30df\u3084\u30ec\u30d3\u30e5\u30fc\u3067\u9ad8\u8a55\u4fa1\u3092\u5f97\u3084\u3059\u304f\u3001\u65b0\u898f\u9867\u5ba2\u7372\u5f97\u306e\u52b9\u7387\u5316\u306b\u3082\u5bc4\u4e0e\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001<strong>\u9867\u5ba2\u7372\u5f97\u30b3\u30b9\u30c8\u306e\u524a\u6e1b<\/strong>\u3082\u671f\u5f85\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"CES%E3%81%AE%E8%A8%88%E6%B8%AC%E6%96%B9%E6%B3%95%E3%81%A8%E5%B0%8E%E5%85%A5%E6%89%8B%E9%A0%86\"><\/span>CES\u306e\u8a08\u6e2c\u65b9\u6cd5\u3068\u5c0e\u5165\u624b\u9806<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u672c\u7ae0\u3067\u306f\u3001CES\u306e\u8a08\u6e2c\u65b9\u6cd5\u3068CES\u306e\u5c0e\u5165\u624b\u9806\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"CES%E3%81%AE%E8%A8%88%E6%B8%AC%E6%96%B9%E6%B3%95\"><\/span>CES\u306e\u8a08\u6e2c\u65b9\u6cd5<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>CES\u306f\u3001\u9867\u5ba2\u306b\u7c21\u6613\u7684\u306a\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u5b9f\u65bd\u3059\u308b\u3053\u3068\u3067\u6e2c\u5b9a\u3057\u307e\u3059\u3002\u3053\u306e\u30a2\u30f3\u30b1\u30fc\u30c8\u3067\u306f\u3001\u7279\u5b9a\u306e\u4f53\u9a13\u306b\u3064\u3044\u3066\u9867\u5ba2\u304c\u3069\u308c\u3060\u3051\u52b4\u529b\u3092\u611f\u3058\u305f\u304b\u3092\u554f\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E8%B3%AA%E5%95%8F%E3%81%AE%E8%A8%AD%E8%A8%88\"><\/span>\u8cea\u554f\u306e\u8a2d\u8a08<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>\u8cea\u554f\u306f\u3001\u9867\u5ba2\u304c\u76f4\u9762\u3059\u308b\u5177\u4f53\u7684\u306a\u4f53\u9a13\u306b\u57fa\u3065\u3044\u3066\u8a2d\u8a08\u3057\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>\uff08\u8cea\u554f\u4f8b\uff09&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-vivid-cyan-blue-color has-text-color has-link-color has-medium-font-size wp-elements-b8de359dd75723047499c1cc1f626854\">\u300c\u30b5\u30fc\u30d3\u30b9\u5229\u7528\u4e2d\u3001\u3069\u306e\u7a0b\u5ea6\u306e\u52b4\u529b\u3092\u611f\u3058\u307e\u3057\u305f\u304b\uff1f\u300d<\/li>\n\n\n\n<li class=\"has-vivid-cyan-blue-color has-text-color has-link-color has-medium-font-size wp-elements-6418eefddd50eaecd5c3bb02fa4b650c\">\u300c\u76ee\u7684\u3092\u9054\u6210\u3059\u308b\u969b\u3001\u30b9\u30c8\u30ec\u30b9\u3092\u611f\u3058\u307e\u3057\u305f\u304b\uff1f\u300d<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E8%A9%95%E4%BE%A1%E3%82%B9%E3%82%B1%E3%83%BC%E3%83%AB%E3%81%AE%E8%A8%AD%E5%AE%9A\"><\/span>\u8a55\u4fa1\u30b9\u30b1\u30fc\u30eb\u306e\u8a2d\u5b9a&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>\u8a55\u4fa1\u30b9\u30b1\u30fc\u30eb\u306f\u901a\u5e387\u6bb5\u968e\u3067\u8a2d\u5b9a\u3057\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u9805\u76ee\u3067\u9867\u5ba2\u306e\u56de\u7b54\u3092\u53ce\u96c6\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"393\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/12\/ces-1024x393.png\" alt=\"\" class=\"wp-image-4989\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/12\/ces-1024x393.png 1024w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/12\/ces-300x115.png 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/12\/ces-768x295.png 768w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2024\/12\/ces.png 1137w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-medium-font-size\"><strong>CES(Customer Effort Score): \u9867\u5ba2\u52aa\u529b\u6307\u6a19<\/strong><\/p>\n\n\n\n<p class=\"has-vivid-cyan-blue-color has-text-color has-link-color has-medium-font-size wp-elements-d6577daeedbc582fc87a3b6cc7595392\">1.\u300c\u5168\u304f\u52b4\u529b\u3092\u611f\u3058\u306a\u304b\u3063\u305f\u300d<br>2.\u300c\u307b\u3068\u3093\u3069\u52b4\u529b\u3092\u611f\u3058\u306a\u304b\u3063\u305f\u300d<\/p>\n\n\n\n<p class=\"has-vivid-green-cyan-color has-text-color has-link-color has-medium-font-size wp-elements-24200736c4d2a265e3f7908ad83c23fa\">3.\u300c\u3042\u307e\u308a\u52b4\u529b\u3092\u611f\u3058\u306a\u304b\u3063\u305f\u300d<br>4.\u300c\u3069\u3061\u3089\u3068\u3082\u8a00\u3048\u306a\u3044\u300d<\/p>\n\n\n\n<p class=\"has-vivid-red-color has-text-color has-link-color has-medium-font-size wp-elements-8011b408b07224c124d89f49eb2c356a\">5.\u300c\u3084\u3084\u52b4\u529b\u3092\u611f\u3058\u305f\u300d<br>6.\u300c\u52b4\u529b\u3092\u611f\u3058\u305f\u300d<br>7. \u300c\u975e\u5e38\u306b\u52b4\u529b\u3092\u611f\u3058\u305f\u300d<\/p>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%B9%E3%82%B3%E3%82%A2%E3%81%AE%E8%A8%88%E7%AE%97%E6%96%B9%E6%B3%95\"><\/span>\u30b9\u30b3\u30a2\u306e\u8a08\u7b97\u65b9\u6cd5<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>\u6b21\u306bCES\u30b9\u30b3\u30a2\u306e\u8a08\u7b97\u65b9\u6cd5\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u30dd\u30b8\u30c6\u30a3\u30d6\u8a55\u4fa1\uff081\u30fb\uff12\uff09\u300d\u306e\u5408\u8a08\u5f97\u7968\u7387\u304b\u3089\u300c\u30cd\u30ac\u30c6\u30a3\u30d6\u8a55\u4fa1\uff08\uff15\u30fb6\u30fb7\uff09\u300d\u306e\u5408\u8a08\u5f97\u7968\u7387\u3092\u5f15\u304d\u307e\u3059\u3002\u30b9\u30b3\u30a2\u306f\u300c\uff0d100\u300d\u304b\u3089\u300c100\u300d\u3067\u8a55\u4fa1\u3055\u308c\u3001<strong>\u6570\u5024\u304c\u9ad8\u3044\u307b\u3069\u9867\u5ba2\u4f53\u9a13\u304c\u30b9\u30e0\u30fc\u30ba\u3060\u3063\u305f<\/strong>\u3068\u5224\u65ad\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n<table style=\"border-collapse: collapse; width: 100%; height: 91px;\">\n<tbody>\n<tr style=\"height: 23px;\">\n<td style=\"width: 100%; height: 23px; background-color: #31529c;\"><strong><span style=\"color: #ffffff;\">\u8a08\u7b97\u5f0f<\/span><\/strong><\/td>\n<\/tr>\n<tr style=\"height: 68px;\">\n<td style=\"width: 100%; height: 68px; background-color: #d3dcf5;\" width=\"566\">\n<p><strong>CES = <\/strong><strong>\u9ad8\u30b9\u30b3\u30a2\uff08\uff11\u30fb\uff12\uff09\u5f97\u7968\u7387 &#8211; \u4f4e\u30b9\u30b3\u30a2\uff08\uff15~\uff17\uff09\u5f97\u7968\u7387<\/strong><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n<p class=\"has-vivid-cyan-blue-color has-text-color has-link-color has-medium-font-size wp-elements-07310ed9638ccc1b551b671177c7661b\"><strong>\uff08\u4f8b\uff09<\/strong>&nbsp;<strong>\u30dd\u30b8\u30c6\u30a3\u30d6\u8a55\u4fa1\uff081\u30fb2\uff09\u304c80%\u3001\u30cd\u30ac\u30c6\u30a3\u30d6\u8a55\u4fa1\uff085~7\uff09\u304c15%\u3060\u3063\u305f\u5834\u5408\u3001<\/strong>&nbsp;<br><strong>80\uff0d15\uff1d65\u3068\u306a\u308a\u307e\u3059\u3002<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"CES%E5%B0%8E%E5%85%A5%E3%81%AE%E6%B5%81%E3%82%8C\"><\/span>CES\u5c0e\u5165\u306e\u6d41\u308c&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>CES\u3092\u52b9\u679c\u7684\u306b\u6d3b\u7528\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u8a08\u753b\u7684\u306b\u9032\u3081\u308b\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002\u4ee5\u4e0b\u306b\u5c0e\u5165\u306e\u5177\u4f53\u7684\u306a\u624b\u9806\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%A2%E3%83%B3%E3%82%B1%E3%83%BC%E3%83%88%E3%81%AE%E8%A8%AD%E8%A8%88\"><\/span>\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u8a2d\u8a08<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>\u307e\u305a\u3001CES\u306e\u5c0e\u5165\u306b\u304a\u3044\u3066\u6700\u3082\u91cd\u8981\u306a\u30b9\u30c6\u30c3\u30d7\u306f\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u8a2d\u8a08\u3067\u3059\u3002\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u8a2d\u8a08\u3059\u308b\u969b\u306f\u3001\u3069\u306e\u9867\u5ba2\u4f53\u9a13\u3092\u6e2c\u5b9a\u5bfe\u8c61\u3068\u3059\u308b\u304b\u3092\u660e\u78ba\u306b\u3057\u307e\u3059\u3002\u4f8b\u3068\u3057\u3066\u300c\u8cfc\u5165\u4f53\u9a13\u300d\u3084\u300c\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u300d\u3001\u300c\u521d\u56de\u5229\u7528\u30d7\u30ed\u30bb\u30b9\u300d\u306a\u3069\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p><strong>\u8a2d\u554f\u306f\u30b7\u30f3\u30d7\u30eb\u3067\u56de\u7b54\u3057\u3084\u3059\u3044\u3082\u306e\u306b\u3057\u307e\u3057\u3087\u3046<\/strong>\u3002\u4f8b\u3048\u3070\u3001\u300c\u30b5\u30fc\u30d3\u30b9\u5229\u7528\u4e2d\u3001\u3069\u306e\u7a0b\u5ea6\u306e\u52b4\u529b\u3092\u611f\u3058\u307e\u3057\u305f\u304b\uff1f\u300d\u3068\u3044\u3063\u305f\u8cea\u554f\u3067\u3059\u3002\u9867\u5ba2\u304c\u76f4\u611f\u7684\u306b\u56de\u7b54\u3067\u304d\u308b\u8cea\u554f\u3067\u3042\u308c\u3070\u3001\u6b63\u78ba\u306a\u30c7\u30fc\u30bf\u304c\u5f97\u3089\u308c\u307e\u3059\u3002\u4e00\u65b9\u3067\u3001\u8a2d\u554f\u304c\u8907\u96d1\u3059\u304e\u308b\u3068\u3001\u9867\u5ba2\u306e\u5b9f\u969b\u306e\u611f\u899a\u3092\u6b63\u3057\u304f\u53cd\u6620\u3067\u304d\u306a\u3044\u305f\u3081\u3001\u6ce8\u610f\u304c\u5fc5\u8981\u3067\u3059\u3002&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E8%A8%88%E6%B8%AC%E3%81%AE%E3%82%BF%E3%82%A4%E3%83%9F%E3%83%B3%E3%82%B0\"><\/span>\u8a08\u6e2c\u306e\u30bf\u30a4\u30df\u30f3\u30b0<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>\u6b21\u306b\u3001CES\u3092\u6e2c\u5b9a\u3059\u308b\u30bf\u30a4\u30df\u30f3\u30b0\u3092\u9069\u5207\u306b\u8a2d\u5b9a\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002CES\u306f<strong>\u9867\u5ba2\u304c\u7279\u5b9a\u306e\u884c\u52d5\u3084\u4f53\u9a13\u3092\u7d42\u3048\u305f\u76f4\u5f8c<\/strong>\u306b\u8a08\u6e2c\u3059\u308b\u3053\u3068\u3067\u3001\u6700\u3082\u6b63\u78ba\u306a\u7d50\u679c\u3092\u5f97\u3089\u308c\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>\uff08\u8a08\u6e2c\u306e\u30bf\u30a4\u30df\u30f3\u30b0\u4f8b\uff09&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-vivid-cyan-blue-color has-text-color has-link-color has-medium-font-size wp-elements-0d73bb0c0f9b20319c4c16b31099f588\">\u8cfc\u5165\u5b8c\u4e86\u5f8c\uff1a\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u8cfc\u5165\u30d7\u30ed\u30bb\u30b9\u304c\u30b9\u30e0\u30fc\u30ba\u3060\u3063\u305f\u304b\u3069\u3046\u304b\u3092\u6e2c\u5b9a&nbsp;<\/li>\n\n\n\n<li class=\"has-vivid-cyan-blue-color has-text-color has-link-color has-medium-font-size wp-elements-926f05d557fd362fdac8b04effb578de\">\u30b5\u30dd\u30fc\u30c8\u7d42\u4e86\u5f8c\uff1a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u5bfe\u5fdc\u304c\u8fc5\u901f\u304b\u3064\u7684\u78ba\u3060\u3063\u305f\u304b\u3092\u6e2c\u5b9a&nbsp;<\/li>\n\n\n\n<li class=\"has-vivid-cyan-blue-color has-text-color has-link-color has-medium-font-size wp-elements-28a22c33ff5597f0f3b6a8de8d6c15fe\">\u65b0\u898f\u30e6\u30fc\u30b6\u30fc\u306e\u521d\u56de\u5229\u7528\u5f8c\uff1a\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d7\u30ed\u30bb\u30b9\u304c\u7c21\u5358\u3060\u3063\u305f\u304b\u3092\u6e2c\u5b9a<\/li>\n<\/ul>\n\n\n\n<p>&nbsp;\u8a08\u6e2c\u306e\u30bf\u30a4\u30df\u30f3\u30b0\u3092\u9069\u5207\u306b\u8a2d\u5b9a\u3057\u306a\u3044\u3068\u3001\u9867\u5ba2\u306e\u8a18\u61b6\u304c\u66d6\u6627\u306b\u306a\u308a\u3001\u7d50\u679c\u306e\u4fe1\u983c\u6027\u304c\u4f4e\u4e0b\u3057\u3066\u3057\u307e\u3046\u305f\u3081\u6ce8\u610f\u3057\u307e\u3057\u3087\u3046\u3002&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%83%87%E3%83%BC%E3%82%BF%E5%8F%8E%E9%9B%86%E3%81%A8%E5%88%86%E6%9E%90\"><\/span>\u30c7\u30fc\u30bf\u53ce\u96c6\u3068\u5206\u6790&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>\u8a08\u6e2c\u3092\u5b9f\u65bd\u3057\u305f\u3089\u3001\u9867\u5ba2\u306e\u56de\u7b54\u30c7\u30fc\u30bf\u3092\u52b9\u7387\u7684\u306b\u53ce\u96c6\u3057\u3001\u30b9\u30b3\u30a2\u3092\u7b97\u51fa\u3057\u307e\u3059\u30023-1-3. CES\u30b9\u30b3\u30a2\u306e\u8a08\u7b97\u65b9\u6cd5\u3067\u8aac\u660e\u3057\u305f\u3068\u304a\u308a\u3001\u300c\u9ad8\u30b9\u30b3\u30a2\u5272\u5408 &#8211; \u4f4e\u30b9\u30b3\u30a2\u5272\u5408\u300d\u306e\u8a08\u7b97\u3067\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u8cea\u3092\u6570\u5024\u5316\u3067\u304d\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u56de\u7b54\u30c7\u30fc\u30bf\u306e\u53ce\u96c6\u5f8c\u3001\u7279\u5b9a\u306e\u9867\u5ba2\u5c64\u304c\u3069\u306e\u5834\u9762\u3067\u8ca0\u62c5\u3092\u611f\u3058\u3066\u3044\u308b\u304b\u3092\u660e\u78ba\u306b\u3059\u308b\u305f\u3081\u3001\u9867\u5ba2\u30bb\u30b0\u30e1\u30f3\u30c8\uff08\u4f8b\uff1a\u5e74\u9f62\u5c64\u3001\u5730\u57df\u3001\u8cfc\u5165\u56de\u6570\uff09\u3054\u3068\u306b\u5206\u985e\u3057\u3001\u30b9\u30b3\u30a2\u3092\u6bd4\u8f03\u3057\u307e\u3059\u3002\u3053\u306e\u30d7\u30ed\u30bb\u30b9\u3092\u3075\u3080\u3053\u3068\u3067\u3001\u6700\u9069\u306a\u65bd\u7b56\u3092\u7acb\u6848\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E7%B5%90%E6%9E%9C%E3%81%AB%E5%9F%BA%E3%81%A5%E3%81%84%E3%81%9F%E3%82%A2%E3%82%AF%E3%82%B7%E3%83%A7%E3%83%B3%E3%81%AE%E5%AE%9F%E6%96%BD\"><\/span>\u7d50\u679c\u306b\u57fa\u3065\u3044\u305f\u30a2\u30af\u30b7\u30e7\u30f3\u306e\u5b9f\u65bd<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>\u30c7\u30fc\u30bf\u5206\u6790\u306e\u7d50\u679c\u3092\u57fa\u306b\u3001\u5177\u4f53\u7684\u306a\u65bd\u7b56\u3092\u7acb\u6848\u3057\u3001\u8fc5\u901f\u306b\u5b9f\u884c\u3057\u307e\u3059\u3002\u3053\u306e\u6bb5\u968e\u3067\u306f\u3001\u30b9\u30b3\u30a2\u304c\u4f4e\u304b\u3063\u305f\u8981\u56e0\u3092\u5fb9\u5e95\u7684\u306b\u8abf\u67fb\u3057\u3001\u6539\u5584\u7b56\u3092\u8b1b\u3058\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u4f8b\u3048\u3070\u3001\u8cfc\u5165\u30d7\u30ed\u30bb\u30b9\u306b\u304a\u3051\u308b\u30b9\u30b3\u30a2\u304c\u4f4e\u3044\u5834\u5408\u306f\u3001\u8cfc\u5165\u30d5\u30ed\u30fc\u306e\u7c21\u7565\u5316\u3084\u30ac\u30a4\u30c9\u306e\u6574\u5099\u3092\u9032\u3081\u307e\u3059\u3002FAQ\u3084\u30d8\u30eb\u30d7\u30da\u30fc\u30b8\u304c\u4e0d\u5341\u5206\u3067\u3042\u308b\u5834\u5408\u306b\u306f\u3001\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u57fa\u306b\u60c5\u5831\u3092\u8ffd\u52a0\u3057\u3001\u81ea\u5df1\u89e3\u6c7a\u3057\u3084\u3059\u3044\u74b0\u5883\u3092\u6574\u5099\u3057\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u5fdc\u7b54\u901f\u5ea6\u304c\u8ab2\u984c\u3068\u306a\u3063\u3066\u3044\u308b\u5834\u5408\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5897\u54e1\u3084\u6559\u80b2\u3001AI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u5c0e\u5165\u306a\u3069\u3001\u8fc5\u901f\u306a\u5bfe\u5fdc\u3092\u53ef\u80fd\u306b\u3059\u308b\u65bd\u7b56\u3092\u691c\u8a0e\u3057\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u6539\u5584\u7b56\u3092\u5b9f\u65bd\u3057\u305f\u5f8c\u3082\u3001\u5b9a\u671f\u7684\u306bCES\u3092\u8a08\u6e2c\u3057\u3001\u6539\u5584\u306e\u52b9\u679c\u3092\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u3053\u306e\u30b5\u30a4\u30af\u30eb\u3092\u7e70\u308a\u8fd4\u3059\u3053\u3068\u3067\u3001CES\u306e\u5411\u4e0a\u3060\u3051\u3067\u306a\u304f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u5168\u4f53\u306e\u5e95\u4e0a\u3052\u306b\u3064\u306a\u3052\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"CES%E3%82%92%E5%90%91%E4%B8%8A%E3%81%95%E3%81%9B%E3%82%8B%E5%85%B7%E4%BD%93%E7%9A%84%E3%81%AA%E6%96%B9%E6%B3%95\"><\/span>CES\u3092\u5411\u4e0a\u3055\u305b\u308b\u5177\u4f53\u7684\u306a\u65b9\u6cd5<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u672c\u7ae0\u3067\u306f\u3001CES\u3092\u5411\u4e0a\u3055\u305b\u308b\u5177\u4f53\u7684\u306a\u65bd\u7b56\u306b\u3064\u3044\u3066\u898b\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002\u3053\u3053\u3067\u306f\u3001\u300c\u30b5\u30dd\u30fc\u30c8\u30c7\u30b9\u30af\u306e\u5bfe\u5fdc\u5f37\u5316\u300d\u3068\u300c\u9867\u5ba2\u81ea\u8eab\u3067\u89e3\u6c7a\u3067\u304d\u308b\u65bd\u7b56\u306e\u5145\u5b9f\u300d\u306b\u5206\u3051\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%B5%E3%83%9D%E3%83%BC%E3%83%88%E3%83%87%E3%82%B9%E3%82%AF%E3%81%AE%E5%AF%BE%E5%BF%9C%E5%BC%B7%E5%8C%96\"><\/span>\u30b5\u30dd\u30fc\u30c8\u30c7\u30b9\u30af\u306e\u5bfe\u5fdc\u5f37\u5316<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u30b5\u30dd\u30fc\u30c8\u30c7\u30b9\u30af\u306e\u5bfe\u5fdc\u3092\u5f37\u5316\u3057\u3001\u8fc5\u901f\u304b\u3064\u7684\u78ba\u306a\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u304c\u62b1\u3048\u308b\u8ab2\u984c\u3092\u65e9\u671f\u306b\u89e3\u6c7a\u3057\u307e\u3059\u3002&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-medium\"><img decoding=\"async\" width=\"300\" height=\"225\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2022\/12\/23274934-300x225.jpg\" alt=\"\" class=\"wp-image-2080\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2022\/12\/23274934-300x225.jpg 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2022\/12\/23274934-1024x768.jpg 1024w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2022\/12\/23274934-768x576.jpg 768w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2022\/12\/23274934-1536x1152.jpg 1536w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2022\/12\/23274934.jpg 1600w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"has-medium-font-size\"><strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\uff08\u96fb\u8a71\u3067\u306e\u30b5\u30dd\u30fc\u30c8\uff09<\/strong>&nbsp;<\/p>\n\n\n\n<p>\u96fb\u8a71\u3067\u306e\u30b5\u30dd\u30fc\u30c8\u306f\u3001\u9867\u5ba2\u306b\u5b89\u5fc3\u611f\u3092\u4e0e\u3048\u308b\u91cd\u8981\u306a\u624b\u6bb5\u3067\u3059\u3002\u30c1\u30e3\u30c3\u30c8\u3084SNS\u3001AI\u306b\u3088\u308b\u81ea\u52d5\u5316\u30b5\u30dd\u30fc\u30c8\u304c\u5897\u3048\u3066\u3044\u307e\u3059\u304c\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30b5\u30dd\u30fc\u30c8\u3092\u6c42\u3081\u308b\u9867\u5ba2\u306f\u591a\u3044\u72b6\u6cc1\u3067\u3059\u3002\u8fc5\u901f\u306b\u9867\u5ba2\u5bfe\u5fdc\u304c\u3067\u304d\u308b\u305f\u3081\u306e\u30ea\u30bd\u30fc\u30b9\u6700\u9069\u5316\u3084\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u306e\u5b9a\u671f\u7684\u306a\u7814\u4fee\u3092\u5b9f\u65bd\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u25bc\u95a2\u9023\u8a18\u4e8b\u306f\u3053\u3061\u3089&nbsp;<br>\u300c<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/4433\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3068\u306f\u2502CS\u5411\u4e0a\u306e\u30ab\u30ae\u3068\u76ee\u7684\u30fb\u5f79\u5272\u3092\u5fb9\u5e95\u89e3\u8aac<\/a>\u300d&nbsp;<br>\u300c<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/785\/\" target=\"_blank\" rel=\"noreferrer noopener\">CS\u5411\u4e0a\u3055\u305b\u308b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u80b2\u6210\u6cd5\u3068\u306f\u2502\u5177\u4f53\u7684\u306a\u7814\u4fee\u5185\u5bb9\u3084\u30dd\u30a4\u30f3\u30c8\u306b\u3064\u3044\u3066\u89e3\u8aac<\/a>\u300d&nbsp;<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>\u6709\u4eba\u30c1\u30e3\u30c3\u30c8\u30b5\u30dd\u30fc\u30c8\u30fb\u30e1\u30fc\u30eb\u30b5\u30dd\u30fc\u30c8\u306e\u6d3b\u7528<\/strong>&nbsp;<\/p>\n\n\n\n<p>\u6709\u4eba\u30c1\u30e3\u30c3\u30c8\u30b5\u30dd\u30fc\u30c8\u306f\u3001\u96fb\u8a71\u307b\u3069\u6642\u9593\u304c\u304b\u304b\u3089\u305a\u3001\u8fc5\u901f\u306b\u500b\u5225\u5bfe\u5fdc\u304c\u3067\u304d\u308b\u67d4\u8edf\u6027\u306e\u3042\u308b\u624b\u6bb5\u3067\u3059\u3002\u7279\u306b\u3001\u9867\u5ba2\u304c\u8907\u96d1\u306a\u8cea\u554f\u3084\u554f\u984c\u3092\u62b1\u3048\u305f\u5834\u5408\u306b\u3001\u7684\u78ba\u306a\u56de\u7b54\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u9867\u5ba2\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3057\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u30e1\u30fc\u30eb\u30b5\u30dd\u30fc\u30c8\u306f\u3001\u8a73\u7d30\u306a\u60c5\u5831\u3084\u8aac\u660e\u3092\u63d0\u4f9b\u3059\u308b\u5834\u5408\u306b\u9069\u3057\u3066\u3044\u307e\u3059\u3002\u305f\u3060\u3057\u3001\u30ec\u30b9\u30dd\u30f3\u30b9\u306e\u9045\u5ef6\u3092\u9632\u3050\u305f\u3081\u306b\u3001\u660e\u78ba\u306a\u5bfe\u5fdc\u57fa\u6e96\u6642\u9593\u3092\u8a2d\u5b9a\u3059\u308b\u3088\u3046\u306b\u3057\u307e\u3057\u3087\u3046\u3002&nbsp;<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>SMS\u30fbSNS<\/strong><strong>\u30c4\u30fc\u30eb\u306e\u6d3b\u7528<\/strong>&nbsp;<\/p>\n\n\n\n<p>SMS\u3084LINE\u3084\u306a\u3069\u306e\u30c4\u30fc\u30eb\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3082\u6709\u52b9\u3067\u3059\u3002\u9867\u5ba2\u304c\u65e5\u5e38\u7684\u306b\u4f7f\u3063\u3066\u3044\u308b\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u30b9\u30e0\u30fc\u30ba\u306b\u554f\u984c\u3092\u89e3\u6c7a\u3067\u304d\u308b\u624b\u52a9\u3051\u306b\u306a\u308a\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E9%A1%A7%E5%AE%A2%E8%87%AA%E8%BA%AB%E3%81%A7%E8%A7%A3%E6%B1%BA%E3%81%A7%E3%81%8D%E3%82%8B%E6%96%BD%E7%AD%96%E3%81%AE%E5%85%85%E5%AE%9F\"><\/span>\u9867\u5ba2\u81ea\u8eab\u3067\u89e3\u6c7a\u3067\u304d\u308b\u65bd\u7b56\u306e\u5145\u5b9f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u9867\u5ba2\u304c\u81ea\u3089\u554f\u984c\u3092\u89e3\u6c7a\u3067\u304d\u308b\u4ed5\u7d44\u307f\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u30b5\u30dd\u30fc\u30c8\u30c7\u30b9\u30af\u3078\u306e\u4f9d\u5b58\u306e\u6e1b\u5c11\u3068\u3001\u9867\u5ba2\u4f53\u9a13\u4fa1\u5024\u306e\u5411\u4e0a\u304c\u898b\u8fbc\u3081\u307e\u3059\u3002&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" width=\"1600\" height=\"985\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2023\/06\/22850204.jpg\" alt=\"\" class=\"wp-image-2493\" style=\"width:300px\"\/><\/figure>\n<\/div>\n\n\n<p class=\"has-medium-font-size\"><strong>\u30d3\u30b8\u30e5\u30a2\u30eb<\/strong><strong>IVR<\/strong><strong>\u306e\u5c0e\u5165<\/strong>&nbsp;<\/p>\n\n\n\n<p>\u3053\u308c\u307e\u3067\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u97f3\u58f0\u6848\u5185\u306b\u3088\u308b\u632f\u308a\u5206\u3051\u3092\u884c\u3063\u3066\u3044\u307e\u3057\u305f\u304c\u3001\u97f3\u58f0\u30ac\u30a4\u30c0\u30f3\u30b9\u306f\u7169\u308f\u3057\u3055\u3084\u901a\u8a71\u6642\u9593\u304c\u9577\u304f\u306a\u308b\u3068\u3044\u3046\u554f\u984c\u304c\u3042\u308a\u307e\u3057\u305f\u3002\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u306f\u3001\u5f93\u6765\u306e\u97f3\u58f0\u6848\u5185\u3092\u30d3\u30b8\u30e5\u30a2\u30eb\u5316\u3057\u3001\u30b9\u30de\u30fc\u30c8\u30d5\u30a9\u30f3\u3084\u30d1\u30bd\u30b3\u30f3\u4e0a\u3067\u64cd\u4f5c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u3063\u305f\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u25bc\u95a2\u9023\u8a18\u4e8b\u306f\u3053\u3061\u3089&nbsp;<br>\u300c<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/1417\/?utm_source=connenavi&amp;utm_medium=textlink&amp;utm_campaign=note&amp;utm_term=2409\" target=\"_blank\" rel=\"noreferrer noopener\">\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u3068\u306f\u2502\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306e\u5229\u7528\u30b7\u30fc\u30f3\u3084\u5c0e\u5165\u52b9\u679c\u306b\u3064\u3044\u3066\u89e3\u8aac<\/a>\u300d&nbsp;<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>FAQ<\/strong><strong>\u30b7\u30b9\u30c6\u30e0\u306e\u5145\u5b9f<\/strong>&nbsp;<\/p>\n\n\n\n<p>FAQ\u30b7\u30b9\u30c6\u30e0\u306f\u3001\u9867\u5ba2\u81ea\u8eab\u3067\u7591\u554f\u3092\u89e3\u6d88\u3059\u308b\u305f\u3081\u306b\u5229\u7528\u3055\u308c\u307e\u3059\u3002\u81ea\u793e\u306eWeb\u30b5\u30a4\u30c8\u306e\u30d8\u30eb\u30d7\u30da\u30fc\u30b8\u7b49\u306b\u307e\u3068\u3081\u3089\u308c\u3001\u9867\u5ba2\u304c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u554f\u3044\u5408\u308f\u305b\u306a\u304f\u3066\u3082\u9867\u5ba2\u81ea\u8eab\u3067\u89e3\u6c7a\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u3059\u3067\u306b\u5c0e\u5165\u3057\u3066\u3044\u308b\u5834\u5408\u306f\u3001\u9867\u5ba2\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u3082\u3068\u306bFAQ\u306e\u5185\u5bb9\u3092\u5b9a\u671f\u7684\u306b\u66f4\u65b0\u3057\u307e\u3057\u3087\u3046\u3002&nbsp;<\/p>\n\n\n\n<p>\u25bc\u95a2\u9023\u8a18\u4e8b\u306f\u3053\u3061\u3089&nbsp;<br>\u300c<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/935\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fcFAQ5\u30b7\u30b9\u30c6\u30e0\u3068\u306f\u2502\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\u3084\u6ce8\u610f\u70b9\u30fb\u30b7\u30b9\u30c6\u30e0\u6bd4\u8f03\u30dd\u30a4\u30f3\u30c8\u3092\u89e3\u8aac<\/a>\u300d&nbsp;<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u30fb\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u306e\u5c0e\u5165<\/strong>&nbsp;<\/p>\n\n\n\n<p>AI\u3092\u6d3b\u7528\u3057\u305f\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3084\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u306f\u3001\u9867\u5ba2\u306e\u77e5\u308a\u305f\u3044\u8cea\u554f\u306b\u81ea\u52d5\u3067\u7b54\u3048\u3066\u304f\u308c\u308b\u512a\u308c\u3082\u306e\u3067\u3059\u300224\u6642\u9593\u4f53\u5236\u306e\u7a3c\u50cd\u306b\u3088\u308a\u3001\u9867\u5ba2\u306f\u3044\u3064\u3067\u3082\u3069\u3053\u3067\u3082\u4e0d\u660e\u70b9\u3092\u89e3\u6d88\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u305f\u3081\u3001\u9867\u5ba2\u4f53\u9a13\u4fa1\u5024\u306e\u5411\u4e0a\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u25bc\u95a2\u9023\u8a18\u4e8b\u306f\u3053\u3061\u3089&nbsp;<br>\u300c<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/815\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3068\u306f\uff5c\u4ed5\u7d44\u307f\u3068\u5c0e\u5165\u696d\u754c\u4e00\u89a7\u30fb\u56fd\u5185\u4e3b\u8981\u30d9\u30f3\u30c0\u30fc\u7d39\u4ecb<\/a>\u300d&nbsp;<br>\u300c<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/1285\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3068\u306f\u2502\u57fa\u790e\u77e5\u8b58\u3068\u5c0e\u5165\u30b9\u30c6\u30c3\u30d7\u30fb\u30e1\u30ea\u30c3\u30c8\u3092\u7c21\u5358\u306b\u89e3\u8aac<\/a>\u300d&nbsp;<\/p>\n\n\n\n<p>\u305d\u306e\u4ed6\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u8cfc\u5165\u30fb\u7533\u3057\u8fbc\u307f\u30da\u30fc\u30b8\u3092\u9867\u5ba2\u76ee\u7dda\u3067\u898b\u76f4\u3057\u3001\u308f\u304b\u308a\u3084\u3059\u304f\u30b9\u30e0\u30fc\u30ba\u306b\u3057\u305f\u308a\u3001\u3088\u304f\u3042\u308b\u554f\u3044\u5408\u308f\u305b\u306e\u30da\u30fc\u30b8\u306f\u5206\u304b\u308a\u3084\u3059\u3044\u5834\u6240\u306b\u3042\u308b\u304b\u898b\u76f4\u3057\u305f\u308a\u3059\u308b\u3053\u3068\u3082\u52b9\u679c\u7684\u3067\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u9867\u5ba2\u304c\u4e0d\u6e80\u3092\u62b1\u3048\u3066\u3044\u308b\u70b9\u306b\u3064\u3044\u3066\u4eee\u8aac\u3092\u305f\u3066\u3001\u89e3\u6c7a\u3059\u3079\u304d\u8ab2\u984c\u3092\u89e3\u6d88\u3059\u308b\u306b\u306f\u4f55\u304c\u6700\u9069\u304b\u512a\u5148\u9806\u4f4d\u3092\u3064\u3051\u3066\u5bfe\u5fdc\u3057\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"CES%E3%82%92%E5%B0%8E%E5%85%A5%E3%81%99%E3%82%8B%E9%9A%9B%E3%81%AE%E6%B3%A8%E6%84%8F%E7%82%B9\"><\/span>CES\u3092\u5c0e\u5165\u3059\u308b\u969b\u306e\u6ce8\u610f\u70b9&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>CES\u306f\u9867\u5ba2\u4f53\u9a13\u3092\u8a55\u4fa1\u3059\u308b\u4e0a\u3067\u975e\u5e38\u306b\u6709\u7528\u306a\u6307\u6a19\u3067\u3059\u304c\u3001\u9069\u5207\u306a\u6d3b\u7528\u304c\u3067\u304d\u306a\u3051\u308c\u3070\u52b9\u679c\u3092\u5341\u5206\u306b\u5f15\u304d\u51fa\u305b\u306a\u3044\u6050\u308c\u304c\u3042\u308a\u307e\u3059\u3002\u672c\u7ae0\u3067\u306f\u3001CES\u3092\u5c0e\u5165\u3059\u308b\u969b\u306b\u6ce8\u610f\u3059\u3079\u304d\u30dd\u30a4\u30f3\u30c8\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E9%81%8E%E5%89%B0%E3%81%AA%E3%82%B9%E3%82%B3%E3%82%A2%E3%81%B8%E3%81%AE%E4%BE%9D%E5%AD%98%E3%82%92%E9%81%BF%E3%81%91%E3%82%8B\"><\/span>\u904e\u5270\u306a\u30b9\u30b3\u30a2\u3078\u306e\u4f9d\u5b58\u3092\u907f\u3051\u308b<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>CES\u306f\u9867\u5ba2\u306e\u52b4\u529b\u306b\u7126\u70b9\u3092\u5f53\u3066\u305f\u6709\u7528\u306a\u6307\u6a19\u3067\u3059\u304c\u3001\u5358\u4e00\u306e\u6307\u6a19\u306b\u4f9d\u5b58\u3059\u308b\u3053\u3068\u306b\u306f\u30ea\u30b9\u30af\u304c\u3042\u308a\u307e\u3059\u3002\u4ed6\u306e\u6307\u6a19\u3068\u7d44\u307f\u5408\u308f\u305b\u3001\u591a\u9762\u7684\u306b\u8a55\u4fa1\u3059\u308b\u3053\u3068\u3067\u521d\u3081\u3066\u9867\u5ba2\u4f53\u9a13\u306e\u5168\u4f53\u50cf\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E5%A4%9A%E9%9D%A2%E7%9A%84%E3%81%AA%E8%A9%95%E4%BE%A1%E3%81%AE%E9%87%8D%E8%A6%81%E6%80%A7\"><\/span>\u591a\u9762\u7684\u306a\u8a55\u4fa1\u306e\u91cd\u8981\u6027<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>CES\u306f\u9867\u5ba2\u306e\u300c\u8ca0\u62c5\u300d\u306b\u7126\u70b9\u3092\u5f53\u3066\u3066\u304a\u308a\u3001\u3053\u306e\u89b3\u70b9\u3067\u306f\u975e\u5e38\u306b\u6709\u52b9\u3067\u3059\u3002\u3057\u304b\u3057\u3001\u300c\u6e80\u8db3\u5ea6\u300d\u3084\u300c\u63a8\u5968\u610f\u5411\u300d\u3068\u3044\u3063\u305f\u5074\u9762\u3092\u6e2c\u5b9a\u3059\u308b\u306b\u306f\u3001NPS\uff08\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff09\u3084CSAT\uff08\u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\uff09\u3082\u4f75\u7528\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002&nbsp;<br>\u4f8b\u3048\u3070\u3001\u826f\u3044CES\u30b9\u30b3\u30a2\u3092\u5f97\u3066\u3044\u308b\u5834\u5408\u3067\u3082\u3001\u9867\u5ba2\u304c\u6e80\u8db3\u3057\u3066\u3044\u306a\u304b\u3063\u305f\u308a\u3001\u4ed6\u4eba\u306b\u63a8\u5968\u3057\u305f\u304f\u306a\u3044\u3068\u611f\u3058\u3066\u3044\u305f\u308a\u3059\u308b\u30b1\u30fc\u30b9\u304c\u8003\u3048\u3089\u308c\u307e\u3059\u3002\u3053\u3046\u3057\u305f\u898b\u843d\u3068\u3057\u3092\u9632\u3050\u305f\u3081\u306b\u3001\u8907\u6570\u306e\u6307\u6a19\u3092\u7d44\u307f\u5408\u308f\u305b\u305f\u7dcf\u5408\u7684\u306b\u8a55\u4fa1\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-medium-font-size\">\u2022 <strong>CES<\/strong>\uff1a\u9867\u5ba2\u304c\u76ee\u6a19\u3092\u9054\u6210\u3059\u308b\u969b\u306b\u611f\u3058\u308b\u52b4\u529b\u3092\u6e2c\u5b9a<br>\u2022 <strong>NPS<\/strong>\uff1a\u9867\u5ba2\u306e\u63a8\u5968\u610f\u5411\u3092\u628a\u63e1\u3057\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u8a55\u4fa1<br>\u2022 <strong>CSAT<\/strong>\uff1a\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u76f4\u63a5\u6e2c\u5b9a\u3057\u3001\u611f\u60c5\u7684\u306a\u53cd\u5fdc\u3092\u5206\u6790&nbsp;<\/p>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E5%AE%9A%E6%9C%9F%E7%9A%84%E3%81%AA%E3%83%AC%E3%83%93%E3%83%A5%E3%83%BC%E3%81%A8%E6%94%B9%E5%96%84\"><\/span>\u5b9a\u671f\u7684\u306a\u30ec\u30d3\u30e5\u30fc\u3068\u6539\u5584<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>CES\u306e\u7d50\u679c\u306f\u5b9a\u671f\u7684\u306b\u30ec\u30d3\u30e5\u30fc\u3057\u3001\u6539\u5584\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u7d99\u7d9a\u7684\u306b\u884c\u3044\u307e\u3057\u3087\u3046\u3002\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3084\u74b0\u5883\u306f\u5e38\u306b\u5909\u5316\u3059\u308b\u305f\u3081\u3001\u7d99\u7d9a\u7684\u306b\u8abf\u6574\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E7%B5%90%E6%9E%9C%E3%81%AB%E5%9F%BA%E3%81%A5%E3%81%8F%E3%82%A2%E3%82%AF%E3%82%B7%E3%83%A7%E3%83%B3%E3%81%AE%E5%BE%B9%E5%BA%95\"><\/span>\u7d50\u679c\u306b\u57fa\u3065\u304f\u30a2\u30af\u30b7\u30e7\u30f3\u306e\u5fb9\u5e95&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>\u8a08\u6e2c\u7d50\u679c\u3092\u5206\u6790\u3057\u3001\u4f4e\u30b9\u30b3\u30a2\u306e\u539f\u56e0\u3092\u7279\u5b9a\u3057\u305f\u4e0a\u3067\u5177\u4f53\u7684\u306a\u65bd\u7b56\u3092\u5b9f\u884c\u3057\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p class=\"has-vivid-cyan-blue-color has-text-color has-link-color has-medium-font-size wp-elements-fc3aa068acd6410e78476a9eac146d2d\"><strong>\uff08\u4f8b\uff09<\/strong><br>\u2022 \u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u306e\u30b9\u30b3\u30a2\u304c\u4f4e\u3044\u5834\u5408\uff1a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3092\u5f37\u5316\u3059\u308b&nbsp;<br>\u2022 \u8cfc\u5165\u30d7\u30ed\u30bb\u30b9\u3067\u306e\u30b9\u30b3\u30a2\u304c\u4f4e\u3044\u5834\u5408\uff1a\u8cfc\u5165\u30d5\u30ed\u30fc\u3092\u7c21\u7565\u5316\u3057\u3001\u9867\u5ba2\u304c\u8ff7\u308f\u306a\u3044\u3088\u3046\u306b\u3059\u308b&nbsp;<\/p>\n\n\n\n<p>\u3053\u306e\u3088\u3046\u306b\u3001\u5177\u4f53\u7684\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u30d7\u30e9\u30f3\u3092\u7acb\u6848\u3057\u3001\u305d\u308c\u3092\u8fc5\u901f\u306b\u5b9f\u884c\u3059\u308b\u3053\u3068\u304c\u6539\u5584\u306e\u9375\u3068\u306a\u308a\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E9%A1%A7%E5%AE%A2%E4%BD%93%E9%A8%93%E3%81%AE%E5%A4%89%E5%8C%96%E3%81%AB%E5%AF%BE%E5%BF%9C\"><\/span>\u9867\u5ba2\u4f53\u9a13\u306e\u5909\u5316\u306b\u5bfe\u5fdc<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3084\u671f\u5f85\u306f\u3001\u6642\u4ee3\u3084\u72b6\u6cc1\u306b\u3088\u3063\u3066\u5909\u5316\u3057\u307e\u3059\u3002\u65b0\u3057\u3044\u30b5\u30fc\u30d3\u30b9\u3084\u5546\u54c1\u3092\u5c0e\u5165\u3057\u305f\u5834\u5408\u306b\u306f\u3001\u305d\u308c\u306b\u5fdc\u3058\u305f\u8a08\u6e2c\u30dd\u30a4\u30f3\u30c8\u3092\u8a2d\u5b9a\u3057\u76f4\u3059\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p class=\"has-vivid-cyan-blue-color has-text-color has-link-color has-medium-font-size wp-elements-11c7acd4ada28893714cc3aca42000a9\"><strong>\uff08\u4f8b\uff09<\/strong><br>\u2022 \u30b5\u30fc\u30d3\u30b9\u306e\u30aa\u30f3\u30e9\u30a4\u30f3\u5316\u304c\u9032\u3093\u3060\u5834\u5408\uff1a\u30aa\u30f3\u30e9\u30a4\u30f3\u4f53\u9a13\u306e\u8ca0\u62c5\u3092\u6e2c\u5b9a\u3059\u308b\u8cea\u554f\u3092\u8ffd\u52a0&nbsp;<br>\u2022 \u9867\u5ba2\u5c64\u304c\u5909\u5316\u3057\u305f\u5834\u5408\uff1a\u65b0\u305f\u306a\u30bb\u30b0\u30e1\u30f3\u30c8\u306b\u5bfe\u5fdc\u3057\u305f\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u5b9f\u65bd&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E7%A4%BE%E5%86%85%E5%85%B1%E6%9C%89%E3%81%A8%E6%B5%B8%E9%80%8F\"><\/span>\u793e\u5185\u5171\u6709\u3068\u6d78\u900f<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>CES\u306e\u7d50\u679c\u3084\u6539\u5584\u8a08\u753b\u3092\u793e\u5185\u3067\u5171\u6709\u3059\u308b\u3053\u3068\u306f\u3001\u9867\u5ba2\u4f53\u9a13\u5411\u4e0a\u3092\u6210\u529f\u3055\u305b\u308b\u305f\u3081\u306e\u91cd\u8981\u306a\u30b9\u30c6\u30c3\u30d7\u3067\u3059\u3002<strong>\u5f93\u696d\u54e1\u5168\u54e1\u304c\u76ee\u6a19\u3092\u5171\u6709\u3057\u3001\u4e00\u4e38\u3068\u306a\u3063\u3066\u53d6\u308a\u7d44\u3080\u3053\u3068<\/strong>\u3067\u3001\u6539\u5584\u306e\u52b9\u679c\u3092\u6700\u5927\u5316\u3067\u304d\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u5177\u4f53\u7684\u306b\u306f\u3001\u5b9a\u671f\u7684\u306a\u5831\u544a\u4f1a\u3084\u30df\u30fc\u30c6\u30a3\u30f3\u30b0\u3092\u958b\u50ac\u3057\u3066CES\u306e\u9032\u6357\u72b6\u6cc1\u3092\u78ba\u8a8d\u3057\u3001\u6539\u5584\u30d7\u30ed\u30bb\u30b9\u3092\u5171\u6709\u3059\u308b\u3053\u3068\u304c\u52b9\u679c\u7684\u3067\u3059\u3002\u307e\u305f\u3001\u5f93\u696d\u54e1\u3078\u306e\u6559\u80b2\u3092\u901a\u3058\u3066\u3001\u9867\u5ba2\u4f53\u9a13\u5411\u4e0a\u306e\u91cd\u8981\u6027\u3092\u6df1\u304f\u7406\u89e3\u3055\u305b\u308b\u3053\u3068\u3082\u5fc5\u8981\u3067\u3059\u3002\u5168\u793e\u7684\u306a\u53d6\u308a\u7d44\u307f\u3068\u3057\u3066\u3001\u9867\u5ba2\u4f53\u9a13\u5411\u4e0a\u3092\u63a8\u9032\u3059\u308b\u74b0\u5883\u3092\u6574\u3048\u307e\u3057\u3087\u3046\u3002&nbsp;<\/p>\n\n\n\n<p>\u25bc\u95a2\u9023\u8a18\u4e8b\u306f\u3053\u3061\u3089<br>\u300c<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/2409\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u30a8\u30d5\u30a9\u30fc\u30c8\u30ec\u30b9\u4f53\u9a13\u3068\u306f\uff1f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u91cd\u8996\u3055\u308c\u308b\u7406\u7531\u3068\u5b9f\u8df5\u306e\u30d2\u30f3\u30c8\u3092\u5fb9\u5e95\u89e3\u8aac<\/a>\u300d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%81%BE%E3%81%A8%E3%82%81\"><\/span>\u307e\u3068\u3081<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001CES\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30d5\u30a9\u30fc\u30c8\u30b9\u30b3\u30a2\uff09\u306e\u57fa\u672c\u7684\u306a\u5b9a\u7fa9\u3084\u30e1\u30ea\u30c3\u30c8\u3001\u8a08\u6e2c\u65b9\u6cd5\u3001\u5177\u4f53\u7684\u306a\u5411\u4e0a\u65bd\u7b56\u3001\u5c0e\u5165\u6642\u306e\u6ce8\u610f\u70b9\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u89e3\u8aac\u3057\u307e\u3057\u305f\u3002&nbsp;<\/p>\n\n\n\n<p>CES\u306f\u3001\u9867\u5ba2\u304c\u30b5\u30fc\u30d3\u30b9\u3084\u88fd\u54c1\u3092\u5229\u7528\u3059\u308b\u969b\u306b\u611f\u3058\u308b\u300c\u52b4\u529b\u300d\u3092\u6e2c\u5b9a\u3057\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u52b9\u7387\u7684\u306b\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u91cd\u8981\u306a\u6307\u6a19\u3067\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>CES\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3060\u3051\u3067\u306a\u304f\u3001\u696d\u52d9\u306e\u52b9\u7387\u5316\u3084\u30b3\u30b9\u30c8\u524a\u6e1b\u3082\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002\u5c0e\u5165\u306b\u3042\u305f\u3063\u3066\u306f\u3001\u4ed6\u306e\u6307\u6a19\uff08NPS\u30fbCSAT\u306a\u3069\uff09\u3068\u7d44\u307f\u5408\u308f\u305b\u3066\u591a\u89d2\u7684\u306b\u9867\u5ba2\u4f53\u9a13\u3092\u8a55\u4fa1\u3057\u3001\u65bd\u7b56\u3092\u6539\u5584\u3059\u308b\u30b5\u30a4\u30af\u30eb\u3092\u7d99\u7d9a\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u307e\u305f\u3001\u5f93\u696d\u54e1\u306b\u3082CES\u306e\u76ee\u7684\u3084\u91cd\u8981\u6027\u3092\u5341\u5206\u306b\u7406\u89e3\u3057\u3066\u3082\u3089\u3044\u3001\u5168\u793e\u7684\u306a\u53d6\u308a\u7d44\u307f\u3068\u3057\u3066\u63a8\u9032\u3059\u308b\u3053\u3068\u3067\u3001\u3055\u3089\u306b\u9ad8\u3044\u52b9\u679c\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u672c\u8a18\u4e8b\u306e\u5185\u5bb9\u3092\u53c2\u8003\u306b\u3001CES\u3092\u6d3b\u7528\u3057\u3066\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3092\u76ee\u6307\u3057\u307e\u3057\u3087\u3046\u3002&nbsp;<\/p>\n\n\n\n<div class=\"cta_area\">  <p class=\"cta_ttl\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u3042\u3052\u305f\u3044\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u96e2\u8077\u7387\u3092\u4f4e\u4e0b\u3055\u305b\u305f\u3044\u3001\u30b3\u30b9\u30c8\u524a\u6e1b\u3057\u305f\u3044\u30fb\u30fb\u30fb\u3068\u304a\u60a9\u307f\u306e\u3054\u62c5\u5f53\u8005\u69d8\u3001\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u306eBPO\u30b5\u30fc\u30d3\u30b9\u3092\u305c\u3072\u3054\u6d3b\u7528\u304f\u3060\u3055\u3044\u3002<\/p>  <p class=\"cta_text\">\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u55b6\u8ab2\u984c\u3092\u89e3\u6c7a\u3057\u305f\u3044\u304c\u6642\u9593\u3084\u4eba\u624b\u304c\u8db3\u308a\u306a\u3044\u30fb\u30fb\u30fb\u3068\u304a\u60a9\u307f\u3092\u62b1\u3048\u308b\u5834\u5408\u306f\u3001\u4e00\u5ea6\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u3078\u3054\u76f8\u8ac7\u304f\u3060\u3055\u3044\u3002\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u306f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u5b9f\u7e3e25\u5e74\u3001\u81ea\u793eBPO\u30bb\u30f3\u30bf\u30fc\u3092\u5730\u65b9\u306b\u69cb\u3048\u3001\u76f4\u96c7\u7528\u7387100\u30d1\u30fc\u30bb\u30f3\u30c8\u3001\u9ad8\u3044\u54c1\u8cea\u3068\u5b9a\u7740\u7387\u3092\u8a87\u308a\u307e\u3059\u3002\u300c\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u306a\u304b\u306a\u304b\u4e0a\u304c\u3089\u305a\u89e3\u6c7a\u7b56\u304c\u5206\u304b\u3089\u306a\u3044\u300d\u300cCES\u3092\u5c0e\u5165\u3057\u305f\u3044\u304c\u6700\u9069\u306a\u65bd\u7b56\u304c\u5206\u304b\u3089\u306a\u3044\u300d\u300c\u30bb\u30f3\u30bf\u30fc\u306e\u5b89\u5b9a\u7a3c\u50cd\u3092\u76ee\u6307\u3057\u305f\u3044\u300d\u306a\u3069\u3001\u4e9b\u7d30\u306a\u304a\u60a9\u307f\u3067\u3082\u304a\u4efb\u305b\u304f\u3060\u3055\u3044\u3002<\/p>\n 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