{"id":5002,"date":"2025-01-14T07:16:16","date_gmt":"2025-01-13T22:16:16","guid":{"rendered":"https:\/\/callcenternavi.jp\/connenavi\/?post_type=news&#038;p=5002"},"modified":"2025-03-10T11:26:07","modified_gmt":"2025-03-10T02:26:07","slug":"%e3%80%902024%e5%b9%b4%e3%80%91%e3%82%b3%e3%83%bc%e3%83%ab%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc-crm-%e3%83%87%e3%83%a2%ef%bc%86%e3%82%b3%e3%83%b3%e3%83%95%e3%82%a1%e3%83%ac%e3%83%b3%e3%82%b9-%e3%82%a4","status":"publish","type":"news","link":"https:\/\/callcenternavi.jp\/connenavi\/note\/5002\/","title":{"rendered":"\u30102024\u5e74\u3011\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\/CRM \u30c7\u30e2\uff06\u30b3\u30f3\u30d5\u30a1\u30ec\u30f3\u30b9 \u30a4\u30d9\u30f3\u30c8\u30ec\u30dd\u30fc\u30c8"},"content":{"rendered":"\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\/\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u696d\u754c\u306b\u304a\u3051\u308b\u4e00\u5927\u30a4\u30d9\u30f3\u30c8\u300c<a href=\"https:\/\/www.callcenter-japan.com\/tokyo\/exhibit\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\/CRM \u30c7\u30e2\uff06\u30b3\u30f3\u30d5\u30a1\u30ec\u30f3\u30b9 2024 in 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id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-transparent ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">TOPICS<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" 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href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5002\/#%E3%83%88%E3%83%AC%E3%83%B3%E3%83%891%EF%BC%9A%E7%94%9F%E6%88%90AI%E3%81%AF%E5%AE%9F%E7%94%A8%E3%83%95%E3%82%A7%E3%83%BC%E3%82%BA%E3%81%B8\" >\u30c8\u30ec\u30f3\u30c91\uff1a\u751f\u6210AI\u306f\u5b9f\u7528\u30d5\u30a7\u30fc\u30ba\u3078<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5002\/#%E3%83%88%E3%83%AC%E3%83%B3%E3%83%892%EF%BC%9A%E3%82%AB%E3%82%B9%E3%82%BF%E3%83%9E%E3%83%BC%E3%83%8F%E3%83%A9%E3%82%B9%E3%83%A1%E3%83%B3%E3%83%88%E3%81%B8%E3%81%AE%E5%8F%96%E3%82%8A%E7%B5%84%E3%81%BF\" >\u30c8\u30ec\u30f3\u30c92\uff1a\u30ab\u30b9\u30bf\u30de\u30fc\u30cf\u30e9\u30b9\u30e1\u30f3\u30c8\u3078\u306e\u53d6\u308a\u7d44\u307f<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5002\/#%E3%83%88%E3%83%AC%E3%83%B3%E3%83%893%EF%BC%9APBX%E3%81%AF%E3%82%AA%E3%83%BC%E3%83%AB%E3%82%A4%E3%83%B3%E3%83%AF%E3%83%B3%E5%9E%8B%E3%81%A8%E3%82%A8%E3%82%B3%E3%82%B7%E3%82%B9%E3%83%86%E3%83%A0%E5%9E%8B%E3%81%B8\" >\u30c8\u30ec\u30f3\u30c93\uff1aPBX\u306f\u30aa\u30fc\u30eb\u30a4\u30f3\u30ef\u30f3\u578b\u3068\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u578b\u3078<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5002\/#%E3%83%88%E3%83%AC%E3%83%B3%E3%83%894%EF%BC%9A%E3%83%9C%E3%82%A4%E3%82%B9%E3%83%9C%E3%83%83%E3%83%88%E3%81%AF%E6%89%8B%E7%B6%9A%E3%81%8D%E3%81%8B%E3%82%89%E4%B8%80%E6%AC%A1%E5%AF%BE%E5%BF%9C%E3%81%B8%E7%94%A8%E9%80%94%E6%8B%A1%E5%A4%A7\" >\u30c8\u30ec\u30f3\u30c94\uff1a\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u306f\u624b\u7d9a\u304d\u304b\u3089\u4e00\u6b21\u5bfe\u5fdc\u3078\u7528\u9014\u62e1\u5927<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5002\/#%E3%81%BE%E3%81%A8%E3%82%81\" >\u307e\u3068\u3081<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BCCRM_%E3%83%87%E3%83%A2%EF%BC%86%E3%82%B3%E3%83%B3%E3%83%95%E3%82%A1%E3%83%AC%E3%83%B3%E3%82%B9%E3%81%A8%E3%81%AF\"><\/span>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\/CRM \u30c7\u30e2\uff06\u30b3\u30f3\u30d5\u30a1\u30ec\u30f3\u30b9\u3068\u306f<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\/CRM 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href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/3062\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u751f\u6210AI<\/a>\u306a\u3069\u3092\u306f\u3058\u3081\u3068\u3057\u305f\u6700\u65b0\u6280\u8853\u3092\u4f7f\u3063\u3066\u3001\u4ee5\u4e0b\u306b\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u304b\u3001\u672a\u6765\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u3042\u308b\u3079\u304d\u59ff\u304c\u63d0\u793a\u3055\u308c\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u4eca\u56de\u306e\u30a4\u30d9\u30f3\u30c8\u3067\u3001\u5f0a\u793e\u304c\u6ce8\u76ee\u3057\u305f4\u3064\u306e\u30c8\u30ec\u30f3\u30c9\u306b\u3064\u3044\u3066\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%83%88%E3%83%AC%E3%83%B3%E3%83%891%EF%BC%9A%E7%94%9F%E6%88%90AI%E3%81%AF%E5%AE%9F%E7%94%A8%E3%83%95%E3%82%A7%E3%83%BC%E3%82%BA%E3%81%B8\"><\/span>\u30c8\u30ec\u30f3\u30c91\uff1a\u751f\u6210AI\u306f\u5b9f\u7528\u30d5\u30a7\u30fc\u30ba\u3078<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u6628\u5e74\u304b\u3089\u306e\u50be\u5411\u3068\u3057\u3066\u300c\u751f\u6210AI\u300d\u306e\u6587\u5b57\u306f\u5c55\u793a\u4f1a\u5834\u306e\u3044\u305f\u308b\u3068\u3053\u308d\u3067\u98db\u3073\u4ea4\u3063\u3066\u304a\u308a\u307e\u3057\u305f\u3002\u6628\u5e74\u306f\u5b9f\u8a3c\u6bb5\u968e\u3068\u3044\u3046\u5370\u8c61\u3067\u3057\u305f\u304c\u3001\u4eca\u5e74\u306f\u4e8b\u4f8b\u306a\u3069\u306e\u7d39\u4ecb\u3082\u5897\u3048\u3066\u304a\u308a\u3001\u5b9f\u7528\u30d5\u30a7\u30fc\u30ba\u306b\u9032\u3093\u3060\u5370\u8c61\u3067\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-gallery aligncenter has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"600\" height=\"340\" data-id=\"6243\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/01\/admin-ajax-1.jpeg\" alt=\"\" class=\"wp-image-6243\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/01\/admin-ajax-1.jpeg 600w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/01\/admin-ajax-1-300x170.jpeg 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/figure>\n<\/figure>\n\n\n\n<p>\u3053\u306e\u56f3\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u3067\u306e\u751f\u6210AI\u306e\u5229\u7528\u65b9\u6cd5\u3092\u307e\u3068\u3081\u305f\u56f3\u306b\u306a\u308a\u307e\u3059\u3002\u57fa\u672c\u7684\u306b\u306f\u3053\u306e\u56f3\u3067\u8a18\u8f09\u3055\u308c\u3066\u3044\u308b\u9818\u57df\u3067\u306e\u5229\u7528\u304c\u591a\u304f\u3001\u4e8b\u4f8b\u3068\u3057\u3066\u306f\u3001\u5fdc\u5bfe\u5c65\u6b74\u306e\u8981\u7d04\u3084\u3001FAQ\u306a\u3069\u306e\u30b3\u30f3\u30c6\u30f3\u30c4\u4f5c\u6210\u304c\u591a\u304f\u898b\u3089\u308c\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u3053\u308c\u307e\u3067\u30cf\u30eb\u30b7\u30cd\u30fc\u30b7\u30e7\u30f3\u3084\u30ec\u30b9\u30dd\u30f3\u30b9\u30bf\u30a4\u30e0\u306e\u554f\u984c\u304b\u3089\u5b9f\u7528\u306b\u9032\u307f\u3065\u3089\u304b\u3063\u305f\u30d5\u30ed\u30f3\u30c8\u696d\u52d9\u3067\u306e\u5229\u7528\u306b\u3064\u3044\u3066\u3082\u3001\u5f90\u3005\u306b\u4e8b\u4f8b\u304c\u51fa\u59cb\u3081\u3066\u3044\u307e\u3059\u3002\u751f\u6210AI\u30e2\u30c7\u30eb\u306e\u30ec\u30b9\u30dd\u30f3\u30b9\u304c\u6539\u5584\u3055\u308c\u3066\u304d\u3066\u3044\u308b\u3053\u3068\u3001\u300cRAG\uff1aRetrieval-Augmented Generation\u300d\u306a\u3069\u306e\u6280\u8853\u3092\u7d44\u307f\u5408\u308f\u305b\u3066\u751f\u6210AI\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u30cf\u30eb\u30b7\u30cd\u30fc\u30b7\u30e7\u30f3\u6291\u5236\u306e\u5146\u3057\u304c\u898b\u3048\u3066\u304d\u305f\u3053\u3068\u304c\u5927\u304d\u306a\u8981\u56e0\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u4e00\u65b9\u3001\u5229\u7528\u7528\u9014\u306b\u3064\u3044\u3066\u306f\u307e\u3060\u9650\u5b9a\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u5168\u3066\u3092\u751f\u6210AI\u304c\u81ea\u52d5\u56de\u7b54\u3059\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u300c\u610f\u56f3\u7406\u89e3\u300d\u306e\u90e8\u5206\u3060\u3051\u3067\u751f\u6210AI\u3092\u5229\u7528\u3059\u308b\u306a\u3069\u306e\u52d5\u304d\u304c\u898b\u3089\u308c\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u307e\u3067\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3084FAQ\u691c\u7d22\u3067\u7528\u3044\u3089\u308c\u3066\u3044\u305f\u300c\u610f\u56f3\u7406\u89e3\u300d\u3067\u306f\u3001\u9867\u5ba2\u5074\u306e\u7528\u4ef6\u304c\u660e\u78ba\u3067\u306f\u306a\u3044\u3001\u66d6\u6627\u306a\u8cea\u554f\u3067\u306f\u4e8b\u524d\u306b\u5b66\u7fd2\u3057\u305f\u3082\u306e\u3068\u30de\u30c3\u30c1\u30f3\u30b0\u305b\u305a\u3001\u3046\u307e\u304f\u6a5f\u80fd\u3057\u307e\u305b\u3093\u3067\u3057\u305f\u3002\u751f\u6210AI\u306f\u6587\u8108\u306b\u5408\u308f\u305b\u3066\u610f\u56f3\u63a8\u6e2c\u3057\u300c\u8ad6\u7406\u7684\u306b\u300d\u3069\u306e\u7528\u4ef6\u304c\u9069\u5207\u304b\u3092\u5206\u985e\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001\u66d6\u6627\u306a\u767a\u8a71\u306e\u7528\u4ef6\u3092\u7279\u5b9a\u3059\u308b\u305f\u3081\u306e\u5bfe\u8a71\u3082\u3001\u3053\u308c\u307e\u3067\u306e\u56fa\u5b9a\u3055\u308c\u305f\u30b7\u30ca\u30ea\u30aa\u3067\u306f\u96e3\u3057\u304b\u3063\u305f\u3067\u3059\u304c\u3001\u751f\u6210AI\u3067\u3042\u308c\u3070\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u300c\u751f\u6210AI\u300d\u306b\u3064\u3044\u3066\u306f\u30012025\u5e74\u4ee5\u964d\u3082\u7d9a\u304f\u30e1\u30ac\u30c8\u30ec\u30f3\u30c9\u3067\u3042\u308b\u3053\u3068\u306f\u9593\u9055\u3044\u3042\u308a\u307e\u305b\u3093\u3002\u4eca\u5f8c\u306f\u3001\u300c\u610f\u56f3\u7406\u89e3\u300d\u304b\u3089\u300c\u89e3\u6c7a\u300d\u307e\u3067\u3092\u4e00\u8cab\u3057\u3066\u3053\u306a\u3059AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u3044\u3064\u767b\u5834\u3059\u308b\u306e\u304b\u304c\u6ce8\u76ee\u3067\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%83%88%E3%83%AC%E3%83%B3%E3%83%892%EF%BC%9A%E3%82%AB%E3%82%B9%E3%82%BF%E3%83%9E%E3%83%BC%E3%83%8F%E3%83%A9%E3%82%B9%E3%83%A1%E3%83%B3%E3%83%88%E3%81%B8%E3%81%AE%E5%8F%96%E3%82%8A%E7%B5%84%E3%81%BF\"><\/span>\u30c8\u30ec\u30f3\u30c92\uff1a\u30ab\u30b9\u30bf\u30de\u30fc\u30cf\u30e9\u30b9\u30e1\u30f3\u30c8\u3078\u306e\u53d6\u308a\u7d44\u307f<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p><a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/2238\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u30ab\u30b9\u30bf\u30de\u30fc\u30cf\u30e9\u30b9\u30e1\u30f3\u30c8<\/a>\u3001\u901a\u79f0\u300c\u30ab\u30b9\u30cf\u30e9\u300d\u306f\u3001\u6628\u5e74\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u754c\u306b\u7559\u307e\u3089\u305a\u3001\u793e\u4f1a\u5168\u4f53\u306e\u554f\u984c\u3068\u3057\u3066\u591a\u304f\u306e\u4f01\u696d\u304c\u53d6\u308a\u4e0a\u3052\u307e\u3057\u305f\u3002\u9867\u5ba2\u3068\u6700\u524d\u7dda\u3067\u63a5\u3059\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u3082\u305d\u306e\u95a2\u5fc3\u5ea6\u306f\u9ad8\u304f\u3001\u30bb\u30df\u30ca\u30fc\u3067\u306f\u6709\u8b58\u8005\u306b\u3088\u308b\u8b1b\u6f14\u304c\u884c\u308f\u308c\u307e\u3057\u305f\u3002\u7279\u306b\u57fa\u8abf\u8b1b\u6f14\u3067\u306f\u6771\u4eac\u30ac\u30b9\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u7530\u4e2d\u6c0f\u3001\u30cd\u30b9\u30ec\u65e5\u672c\u306e\u5bae\u5d0e\u6c0f\u3001\u30ab\u30b9\u30cf\u30e9\u554f\u984c\u306e\u8abf\u67fb\u30fb\u7814\u7a76\u3092\u884c\u3063\u3066\u304d\u305f\u6771\u6d0b\u5927\u5b66\u306e\u6850\u751f\u6c0f\u304c\u767b\u58c7\u3057\u3001\u5404\u793e\u306e\u53d6\u308a\u7d44\u307f\u304c\u767a\u8868\u3055\u308c\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u57fa\u8abf\u8b1b\u6f14\u3092\u884c\u306a\u3063\u305f2\u793e\u306e\u53d6\u308a\u7d44\u307f\u304b\u3089\u898b\u3048\u3066\u304d\u305f\u3053\u3068\u306f\u3001<strong>\u539a\u52b4\u7701\u304c\u516c\u8868\u3057\u3066\u3044\u308b\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30cf\u30e9\u30b9\u30e1\u30f3\u30c8\u5bfe\u7b56\u4f01\u696d\u30de\u30cb\u30e5\u30a2\u30eb\u300d\u3060\u3051\u3067\u306f\u4e0d\u5341\u5206\u3067\u3042\u308b\u3053\u3068<\/strong>\u3067\u3059\u3002\u5404\u793e\u3067\u904e\u53bb\u306e\u30af\u30ec\u30fc\u30e0\u4e8b\u4f8b\u306a\u3069\u3092\u3082\u3068\u306b\u30ab\u30b9\u30cf\u30e9\u306e\u5b9a\u7fa9\u3092\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u3053\u3068\u3001\u5177\u4f53\u7684\u306a\u884c\u70ba\u3092\u5206\u985e\u3057\u5bfe\u5fdc\u30eb\u30fc\u30eb\u30fb\u30de\u30cb\u30e5\u30a2\u30eb\u3092\u7b56\u5b9a\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u307e\u305f\u3001\u52a0\u3048\u3066\u3069\u306e\u3088\u3046\u306b\u5f93\u696d\u54e1\u3092\u30b1\u30a2\u3059\u308b\u306e\u304b\u304c\u91cd\u8981\u3067\u3001\u767a\u751f\u3092\u6291\u6b62\u3059\u308b\u305f\u3081\u306e<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5115\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u30af\u30ec\u30fc\u30e0\u5bfe\u5fdc<\/a>\u306e\u7814\u4fee\u3084<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/3006\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3<\/a>\u4f53\u5236\u306b\u3088\u308b\u5b89\u5fc3\u611f\u306a\u3069\u304c\u5fc5\u8981\u3068\u8a9e\u3089\u308c\u3066\u3044\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u30ab\u30b9\u30cf\u30e9\u306b\u95a2\u3057\u3066\u306f\u6280\u8853\u7684\u306b\u89e3\u6c7a\u3059\u308b\u53d6\u308a\u7d44\u307f\u3082\u4e00\u90e8\u306e\u30d6\u30fc\u30b9\u3067\u306f\u7d39\u4ecb\u3055\u308c\u3066\u3044\u307e\u3057\u305f\u3002\u305d\u306e\u4e2d\u3067\u3082\u7b46\u8005\u304c\u7279\u306b\u6ce8\u76ee\u3057\u305f\u306e\u306f\u3001\u30bd\u30d5\u30c8\u30d0\u30f3\u30af\u304c\u63d0\u4f9b\u3092\u958b\u59cb\u3057\u305f\u300c\u30bd\u30d5\u30c8\u30dc\u30a4\u30b9\u300d\u3067\u3059\u3002\u3053\u308c\u306f\u9867\u5ba2\u306e\u6012\u9cf4\u308b\u58f0\u3092AI\u6280\u8853\u3092\u4f7f\u3063\u3066\u7a4f\u3084\u304b\u306a\u30c8\u30fc\u30f3\u306b\u3059\u308b\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3067\u3059\u3002\u30ab\u30b9\u30cf\u30e9\u306f0\u306b\u3067\u304d\u306a\u3044\u3067\u3059\u304c\u3001\u5f93\u696d\u54e1\u306e\u7cbe\u795e\u7684\u306a\u8ca0\u62c5\u3092\u548c\u3089\u3052\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u70b9\u3067\u3001\u4eca\u5f8c\u6ce8\u76ee\u3055\u308c\u308b\u30b7\u30b9\u30c6\u30e0\u3067\u306f\u306a\u3044\u304b\u3068\u601d\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u53c2\u8003\uff1a<a href=\"https:\/\/www.nikkei.com\/article\/DGXZQOUC154YM0V10C24A5000000\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u6012\u308b\u5ba2\u306e\u58f0\u3001AI\u3067\u7a4f\u3084\u304b\u306b\u3000\u30bd\u30d5\u30c8\u30d0\u30f3\u30af\u304c\u30ab\u30b9\u30cf\u30e9\u5bfe\u7b56<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%83%88%E3%83%AC%E3%83%B3%E3%83%893%EF%BC%9APBX%E3%81%AF%E3%82%AA%E3%83%BC%E3%83%AB%E3%82%A4%E3%83%B3%E3%83%AF%E3%83%B3%E5%9E%8B%E3%81%A8%E3%82%A8%E3%82%B3%E3%82%B7%E3%82%B9%E3%83%86%E3%83%A0%E5%9E%8B%E3%81%B8\"><\/span>\u30c8\u30ec\u30f3\u30c93\uff1aPBX\u306f\u30aa\u30fc\u30eb\u30a4\u30f3\u30ef\u30f3\u578b\u3068\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u578b\u3078<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u3092\u3059\u308b\u4e0a\u3067\u6b20\u304b\u305b\u306a\u3044\u30b7\u30b9\u30c6\u30e0\u3068\u3044\u3048\u3070PBX\u3067\u3059\u3002\u3053\u3053\u6570\u5e74\u9593\u306f\u30aa\u30f3\u30d7\u30ec\u304b\u3089\u30af\u30e9\u30a6\u30c9\u3078\u3068\u3044\u3046\u79fb\u884c\u304c\u9032\u307f\u3001\u591a\u304f\u306e\u4f01\u696d\u306f\u3059\u3067\u306b\u30af\u30e9\u30a6\u30c9\u5316\u304c\u9032\u3093\u3067\u3044\u307e\u3059\u3002\u30af\u30e9\u30a6\u30c9\u5316\u304c\u9032\u3093\u3060\u3053\u3068\u3067\u3001\u5f93\u6765\u306ePBX\u304c\u6301\u3064\u6a5f\u80fd\u3060\u3051\u3067\u306f\u306a\u304f\u3001\u97f3\u58f0\u8a8d\u8b58\u306a\u3069\u5468\u8fba\u6280\u8853\u3068\u3069\u306e\u3088\u3046\u306b\u9023\u643a\u3057\u3066\u3044\u304f\u304c\u91cd\u8996\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u305d\u306e\u305f\u3081\u3001PBX\u306e\u5bfe\u7acb\u8ef8\u3082\u300c\u30af\u30e9\u30a6\u30c9 vs \u30aa\u30f3\u30d7\u30ec\u300d\u304b\u3089\u3001\u30af\u30e9\u30a6\u30c9\u306f\u524d\u63d0\u3068\u3057\u305f\u300c\u30aa\u30fc\u30eb\u30a4\u30f3\u30ef\u30f3\u578b vs  \u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u578b\u300d\u306b\u306a\u308a\u3064\u3064\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"465\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/01\/screenshot-2025-01-10-22811-1024x465.png\" alt=\"\" class=\"wp-image-5049\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/01\/screenshot-2025-01-10-22811-1024x465.png 1024w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/01\/screenshot-2025-01-10-22811-300x136.png 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/01\/screenshot-2025-01-10-22811-768x349.png 768w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/01\/screenshot-2025-01-10-22811-1536x697.png 1536w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/01\/screenshot-2025-01-10-22811.png 1864w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>\u30aa\u30fc\u30eb\u30a4\u30f3\u30ef\u30f3\u578b\u3067\u306f\u3001PBX\u306e\u4e2d\u306bAI\u6a5f\u80fd\u306a\u3069\u3092\u53d6\u308a\u8fbc\u3093\u3067\u3001\u30ef\u30f3\u30d1\u30c3\u30b1\u30fc\u30b8\u3068\u3057\u3066\u63d0\u4f9b\u3059\u308b\u65b9\u5f0f\u3067\u3059\u3002\u4ee3\u8868\u7684\u306a\u30b5\u30fc\u30d3\u30b9\u306f<a href=\"https:\/\/www.genesys.com\/ja-jp\/campaign\/tour-genesys-cloud-cx?utm_source=google&amp;utm_campaign=apac_jp_search_brand&amp;utm_medium=paidsearch&amp;utm_content=&amp;utm_term=genesys%20cloud|e|g|c&amp;mkwid=1VEtAdKu-dc_pcrid_541165058087_pkw_genesys%20cloud_pmt_e_slid__pntwk_g&amp;pgrid=125965971963&amp;ptaid=kwd-333866105223&amp;gad_source=1&amp;gclid=CjwKCAiAhP67BhAVEiwA2E_9g4oiPyGMhIi9dpNkH6TOvGy3nHZfb5fSriRHAS8Se86VVVdiD7X3qBoCqVAQAvD_BwE\" target=\"_blank\" rel=\"noopener\" title=\"\">Genesys Cloud<\/a>\u3084<a href=\"https:\/\/www.bewith.net\/service\/omnialink\/callcenter\/\" target=\"_blank\" rel=\"noopener\" title=\"\">Omnia LINK<\/a>\u306a\u3069\u3067\u3059\u3002\u3053\u308c\u3089\u306f\u30ef\u30f3\u30d1\u30c3\u30b1\u30fc\u30b8\u3067\u63d0\u4f9b\u3055\u308c\u308b\u305f\u3081\u3001\u30b7\u30b9\u30c6\u30e0\u9593\u306e\u9023\u643a\u3092\u30e6\u30fc\u30b6\u30fc\u306f\u610f\u8b58\u305b\u305a\u306b\u3001PBX\u306e\u4e00\u6a5f\u80fd\u3068\u3057\u3066AI\u6d3b\u7528\u306b\u53d6\u308a\u7d44\u3080\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4e00\u65b9\u3001\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u578b\u306f\u3001PBX\u3068\u5916\u90e8\u30b7\u30b9\u30c6\u30e0\u3092\u9023\u643a\u3057\u3084\u3059\u304f\u3057\u305f\u5f62\u3067\u63d0\u4f9b\u3059\u308b\u65b9\u6cd5\u3067\u3059\u3002\u4ee3\u8868\u7684\u306a\u30b5\u30fc\u30d3\u30b9\u306f<a href=\"https:\/\/biztel.jp\/\" target=\"_blank\" rel=\"noopener\" title=\"\">BIZTEL<\/a>\u3084<a href=\"https:\/\/comdesign.co.jp\/\" target=\"_blank\" rel=\"noopener\" title=\"\">CT-e1<\/a>\u306a\u3069\u3067\u3059\u3002\u3053\u308c\u306f\u300c\u9905\u306f\u9905\u5c4b\u300d\u7684\u306a\u767a\u60f3\u3067\u3001\u5468\u8fba\u6280\u8853\u306b\u3064\u3044\u3066\u306f\u5c02\u9580\u30d9\u30f3\u30c0\u30fc\u306b\u4efb\u305b\u3001\u9023\u643a\u3092\u5f37\u5316\u3059\u308b\u3053\u3068\u3067PBX\u306e\u9032\u5316\u3092\u56f3\u308b\u3082\u306e\u3067\u3059\u3002\u30e6\u30fc\u30b6\u30fc\u306b\u3068\u3063\u3066\u306f\u30ef\u30f3\u30d1\u30c3\u30b1\u30fc\u30b8\u306e\u3082\u306e\u3068\u6bd4\u3079\u9078\u629e\u80a2\u304c\u5897\u3048\u305f\u308a\u3001\u3088\u308a\u305d\u306e\u6280\u8853\u306b\u7279\u5316\u3057\u305f\u88fd\u54c1\u3092\u9078\u3076\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4eca\u5f8c\u3082\u591a\u304f\u306e\u30bb\u30f3\u30bf\u30fc\u3067PBX\u306e\u898b\u76f4\u3057\u306f\u5b9a\u671f\u7684\u306b\u8a2a\u308c\u307e\u3059\u3002\u3069\u3061\u3089\u3082\u4e00\u9577\u4e00\u77ed\u306f\u3042\u308a\u307e\u3059\u304c\u3001\u4eca\u5f8c\u306f\u3053\u306e\u3088\u3046\u306a\u898b\u65b9\u3067\u81ea\u793e\u306b\u3042\u3063\u305fPBX\u304c\u3069\u306e\u3088\u3046\u306a\u3082\u306e\u306b\u306a\u308b\u304b\u3092\u691c\u8a0e\u3057\u3066\u3044\u304f\u5fc5\u8981\u6027\u3092\u611f\u3058\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%83%88%E3%83%AC%E3%83%B3%E3%83%894%EF%BC%9A%E3%83%9C%E3%82%A4%E3%82%B9%E3%83%9C%E3%83%83%E3%83%88%E3%81%AF%E6%89%8B%E7%B6%9A%E3%81%8D%E3%81%8B%E3%82%89%E4%B8%80%E6%AC%A1%E5%AF%BE%E5%BF%9C%E3%81%B8%E7%94%A8%E9%80%94%E6%8B%A1%E5%A4%A7\"><\/span>\u30c8\u30ec\u30f3\u30c94\uff1a\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u306f\u624b\u7d9a\u304d\u304b\u3089\u4e00\u6b21\u5bfe\u5fdc\u3078\u7528\u9014\u62e1\u5927<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u3053\u3053\u6570\u5e74\u3067\u6ce8\u76ee\u5ea6\u306e\u9ad8\u3044\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u3044\u3048\u3070<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/815\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8<\/a>\u3067\u3059\u3002\u591a\u304f\u306e\u4f01\u696d\u3067\u4eba\u6750\u4e0d\u8db3\u3092\u80cc\u666f\u3068\u3057\u3066\u547c\u91cf\u524a\u6e1b\u304c\u81f3\u4e0a\u547d\u984c\u3067\u3059\u304c\u3001\u30ce\u30f3\u30dc\u30a4\u30b9\u5bfe\u5fdc\u3092\u5897\u3084\u3057\u305f\u3060\u3051\u3067\u306f\u306a\u304b\u306a\u304b\u547c\u91cf\u304c\u6e1b\u308a\u307e\u305b\u3093\u3002\u306a\u305c\u306a\u3089\u3001\u3044\u307e\u3060\u306b\u9867\u5ba2\u304c\u4f01\u696d\u306b\u554f\u3044\u5408\u308f\u305b\u3092\u3059\u308b\u969b\u306e\u7b2c\u4e00\u9078\u629e\u306e\u30c1\u30e3\u30cd\u30eb\u306f\u300c\u96fb\u8a71\u300d\u3060\u304b\u3089\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u5b9f\u969b\u3001\u30c8\u30e9\u30f3\u30b9\u30fb\u30b3\u30b9\u30e2\u30b9\u304c2022\u5e74\u306b\u884c\u3063\u305f<a href=\"https:\/\/www.transcosmos-cotra.jp\/report\/omni-channel-usage-survey-2022-1\" target=\"_blank\" rel=\"noreferrer noopener\">\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u5229\u7528\u5b9f\u614b\u8abf\u67fb<\/a>\u3067\u306f\u3001\u5168\u56fd\u306e20\u4ee3\u304b\u308970\u4ee3\u306b\u5bfe\u3057\u3066\u300c\u6700\u7d42\u7684\u306b\u89e3\u6c7a\u3057\u305f\u624b\u6bb5\uff08\u30c1\u30e3\u30cd\u30eb\uff09\u300d\u3092\u8abf\u67fb\u3057\u305f\u3068\u3053\u308d\u3001\u3069\u306e\u4e16\u4ee3\u306b\u304a\u3044\u3066\u3082\u96fb\u8a71\u30c1\u30e3\u30cd\u30eb\u304c\u6700\u3082\u9078\u3070\u308c\u3066\u304a\u308a\u3001\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u306e\u9650\u754c\u304c\u793a\u5506\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1024\" height=\"586\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/01\/omu8-1536x879.png-1024x586.webp\" alt=\"\" class=\"wp-image-5050\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/01\/omu8-1536x879.png-1024x586.webp 1024w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/01\/omu8-1536x879.png-300x172.webp 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/01\/omu8-1536x879.png-768x440.webp 768w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/01\/omu8-1536x879.png.webp 1536w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/www.transcosmos-cotra.jp\/report\/omni-channel-usage-survey-2022-1\" target=\"_blank\" rel=\"noreferrer noopener\">\u51fa\u5178\uff1acotra\uff0f\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u5229\u7528\u5b9f\u614b2022<\/a><\/figcaption><\/figure>\n<\/div>\n\n\n<p>\u65e5\u672c\u3088\u308a10\u5e74\u5148\u3092\u884c\u3063\u3066\u3044\u308b\u3068\u8a00\u308f\u308c\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5148\u9032\u56fd\u30a2\u30e1\u30ea\u30ab\u3067\u3059\u3089\u30012027\u5e74\u306b\u306a\u3063\u3066\u3082\u96fb\u8a71\u306b\u3088\u308b\u63a5\u89e6\u7387\u306f60\uff05\u3092\u4e0a\u56de\u308b\u4e88\u6e2c\u3067\u3059\uff08\u51fa\u5178\uff1a<a href=\"https:\/\/www.odigo.com\/en-gb\/wp-content\/uploads\/sites\/2\/sites\/4\/2024\/04\/ICG-AI-Enabled-Agent-Assistance-UK-version-ODIGO.pdf\" target=\"_blank\" rel=\"noopener\" title=\"\">The Inner Circle Guide to AI-Enabled Agent Assistance<\/a>)<\/p>\n\n\n\n<p>\u3053\u306e\u3088\u3046\u306a\u80cc\u666f\u304b\u3089\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u306f\u5e74\u3005\u7740\u5b9f\u306b\u5e02\u5834\u898f\u6a21\u3092\u62e1\u5927\u3057\u3066\u304d\u307e\u3057\u305f\u304c\u3001\u3053\u308c\u307e\u3067\u306e\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u306e\u5229\u7528\u65b9\u6cd5\u306f\u7279\u5b9a\u306e\u624b\u7d9a\u304d\u3092\u81ea\u52d5\u5316\u3059\u308b\u3088\u3046\u306a\u300c\u5c40\u6240\u7684\u306a\u300d\u4f7f\u308f\u308c\u65b9\u3067\u3057\u305f\u3002\u4f8b\u3048\u3070\u3001\u66f8\u985e\u8acb\u6c42\u3067\u306e\u5229\u7528\u3084\u4e88\u7d04\u53d7\u4ed8\u306a\u3069\u3001\u30bf\u30b9\u30af\u304c\u660e\u78ba\u306b\u306a\u3063\u3066\u304a\u308a\u3001\u51e6\u7406\u304c\u6bd4\u8f03\u7684\u8907\u96d1\u3067\u306f\u306a\u3044\u554f\u3044\u5408\u308f\u305b\u3067\u306e\u5229\u7528\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u4e00\u65b9\u3001\u8fd1\u5e74\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u3068\u3057\u3066\u5897\u3048\u3066\u304d\u3066\u3044\u308b\u306e\u304c\u3001<strong>\u4e00\u6b21\u5bfe\u5fdc\u306b\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3092\u5229\u7528\u3059\u308b\u30b1\u30fc\u30b9<\/strong>\u3067\u3059\u3002\u3053\u308c\u307e\u3067\u306f\u30d7\u30c3\u30b7\u30e5\u30dc\u30bf\u30f3\u578b\u306eIVR\u304c\u62c5\u3063\u3066\u304d\u305f\u9818\u57df\u3067\u3059\u304c\u3001\u5f93\u6765\u306eIVR\u3067\u306f\u3069\u3093\u3069\u3093\u8907\u96d1\u306b\u306a\u308b\u30b3\u30fc\u30eb\u30ea\u30fc\u30ba\u30f3\u306b\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u305b\u3093\u3057\u3001\u30e6\u30fc\u30b6\u30fc\u4f53\u9a13\u3068\u3057\u3066\u3082\u4e0d\u6e80\u304c\u767a\u751f\u3059\u308b\u539f\u56e0\u3067\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u305d\u3053\u3067\u3001\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3092\u6d3b\u7528\u3057\u3066\u3001\u9867\u5ba2\u306e\u81ea\u7531\u306a\u7528\u4ef6\u767a\u8a71\u3092\u3082\u3068\u306b\u7528\u4ef6\u5185\u5bb9\u3092\u7279\u5b9a\u3057\u3001\u9069\u5207\u306a\u30c1\u30e3\u30cd\u30eb\u306b\u63a5\u7d9a\u3059\u308b\u3088\u3046\u306a\u5229\u7528\u65b9\u6cd5\u304c\u5897\u3048\u3066\u3044\u307e\u3059\u3002AI\u3067\u5bfe\u5fdc\u3067\u304d\u308b\u3082\u306e\u306fAI\u304c\u5bfe\u5fdc\u3057\u3001\u4eba\u3067\u3057\u304b\u5bfe\u5fdc\u3067\u304d\u306a\u3044\u3082\u306e\u306f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u8ee2\u9001\u3059\u308b\u3053\u3068\u3067\u3001\u6709\u4eba\u5bfe\u5fdc\u3092\u52b9\u7387\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u3057\u3066\u3001\u91d1\u878d\u696d\u754c\u3084\u901a\u4fe1\u696d\u754c\u306a\u3069\u3001\u30e1\u30cb\u30e5\u30fc\u304c\u8907\u96d1\u5316\u3057\u3084\u3059\u3044\u696d\u754c\u3092\u4e2d\u5fc3\u306b\u5f90\u3005\u306b\u5229\u7528\u304c\u5897\u3048\u3066\u304d\u3066\u304a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4eca\u56de\u306e\u30c7\u30e2\uff06\u30b3\u30f3\u30d5\u30a1\u30ec\u30f3\u30b9\u3067\u3082\u3001LINEWORKS\u304c\u767a\u8868\u3057\u305f\u300c<a href=\"https:\/\/line-works.com\/pr\/20241031\/\" target=\"_blank\" rel=\"noopener\" title=\"\">VOICEIVR<\/a>\u300d\u306a\u3069\u3001\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u306e\u4e00\u6b21\u5bfe\u5fdc\u306b\u7279\u5316\u3057\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306a\u3069\u304c\u7d39\u4ecb\u3055\u308c\u3066\u304a\u308a\u3001\u30bb\u30df\u30ca\u30fc\u306a\u3069\u306f\u6e80\u5e2d\u306b\u306a\u308b\u306a\u3069\u6ce8\u76ee\u5ea6\u304c\u9ad8\u304f\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%81%BE%E3%81%A8%E3%82%81\"><\/span>\u307e\u3068\u3081<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\/CRM \u30c7\u30e2\uff06\u30b3\u30f3\u30d5\u30a1\u30ec\u30f3\u30b9 2024 in \u6771\u4eac\u300d\u3067\u306e\u53d6\u6750\u7d50\u679c\u3092\u3082\u3068\u306b\u3001\u898b\u3048\u3066\u304d\u305f4\u3064\u306e\u30c8\u30ec\u30f3\u30c9\u306b\u3064\u3044\u3066\u3054\u7d39\u4ecb\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u5f15\u304d\u7d9a\u304d\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u696d\u754c\u3067\u306f\u300c\u751f\u6210AI\u300d\u3092\u3069\u3046\u7d44\u307f\u8fbc\u3093\u3067\u3044\u304f\u304b\u304c\u5927\u304d\u306a\u30c6\u30fc\u30de\u3068\u306a\u308a\u305d\u3046\u3067\u3059\u3002\u6ce8\u76ee\u3059\u3079\u304d\u70b9\u306f\u3001\u3044\u3064\u3069\u306e\u6642\u70b9\u3067AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u3067\u304d\u3001\u305d\u308c\u3089\u304c\u672c\u5f53\u306b\u89e3\u6c7a\u307e\u3067\u3092\u5b8c\u7d50\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b\u306e\u306f\u3044\u3064\u306b\u306a\u308b\u306e\u304b\u3068\u3044\u3046\u70b9\u3067\u3059\u3002\u5927\u307e\u304b\u306a\u57fa\u790e\u6280\u8853\u306f\u3059\u3067\u306b\u51fa\u63c3\u3063\u3066\u3044\u308b\u306e\u3067\u3001\u3042\u3068\u306f\u5b9f\u7528\u306b\u8010\u3048\u3089\u308c\u308b\u30ec\u30d9\u30eb\u306b\u3044\u3064\u5230\u9054\u3059\u308b\u306e\u304b\u3068\u3044\u3063\u305f\u70b9\u3068\u3001\u793e\u4f1a\u304c\u53d7\u3051\u5165\u308c\u308b\u307e\u3067\u306b\u3069\u308c\u304f\u3089\u3044\u304b\u304b\u308b\u304b\u3068\u3044\u3046\u6642\u9593\u306e\u554f\u984c\u3067\u3042\u308b\u3053\u3068\u306f\u9593\u9055\u3044\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p>\u4eca\u5f8c\u3082\u3001\u30c7\u30e2\uff06\u30b3\u30f3\u30d5\u30a1\u30ec\u30f3\u30b9\u306a\u3069\u3092\u3082\u3068\u306b\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306e\u6280\u8853\u9032\u5316\u3092\u5f0a\u793e\u30e1\u30c7\u30a3\u30a2\u3067\u3082\u53d6\u308a\u6271\u3063\u3066\u3044\u304d\u307e\u3059\u306e\u3067\u3001\u305c\u3072\u3054\u6ce8\u76ee\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<div class=\"cta_area\">  <p class=\"cta_ttl\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u55b6\u8ab2\u984c\u3092\u304a\u6301\u3061\u306e\u3054\u62c5\u5f53\u8005\u69d8\u3078<\/p>  <p class=\"cta_text\">\u300c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u7528\u304c\u306a\u304b\u306a\u304b\u3046\u307e\u304f\u3044\u304b\u306a\u3044\u300d\u300c\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u305f\u3044\u300d\u300c\u751f\u7523\u6027\u3092\u9ad8\u3081\u305f\u3044\u300d\u3068\u304a\u60a9\u307f\u306e\u3054\u62c5\u5f53\u8005\u69d8\u3001\u307e\u305a\u306f\u304a\u6c17\u8efd\u306b\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u306b\u3054\u76f8\u8ac7\u304f\u3060\u3055\u3044\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5c02\u9580\u7279\u531625\u5e74\u4ee5\u4e0a\u3001\u5b9f\u7e3e\u591a\u6570\u306e\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u304c\u3001\u304a\u5ba2\u69d8\u306e\u904b\u55b6\u8ab2\u984c\u306b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u305f\u3054\u63d0\u6848\u3092\u3055\u305b\u3066\u3044\u305f\u3060\u304d\u307e\u3059\u3002\u307e\u305a\u306f\u4e0b\u8a18\u3088\u308a\u5f0a\u793e\u30b5\u30fc\u30d3\u30b9\u3092\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002<\/p>\n  <p class=\"cta_btn\">\n    <a href=\"https:\/\/willof-work.co.jp\/corp\/service\/officework\/?utm_source=connenavi&#038;utm_medium=button&#038;utm_campaign=coservice&#038;utm_term=5002_2\" target=\"_blank\" rel=\"noopener\">WILLOF\u306e\u30b5\u30fc\u30d3\u30b9\u306f\u3053\u3061\u3089<\/a>\n  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