{"id":5064,"date":"2025-01-14T15:59:45","date_gmt":"2025-01-14T06:59:45","guid":{"rendered":"https:\/\/callcenternavi.jp\/connenavi\/?post_type=news&#038;p=5064"},"modified":"2025-03-04T11:17:52","modified_gmt":"2025-03-04T02:17:52","slug":"csat%e3%81%a8%e3%81%af%e2%94%82%e3%82%b3%e3%83%bc%e3%83%ab%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc%e3%81%a7%e5%bf%85%e9%a0%88%e3%81%aekpi%e8%a8%88%e6%b8%ac%e6%96%b9%e6%b3%95%e3%81%a8%e6%96%bd%e7%ad%96","status":"publish","type":"news","link":"https:\/\/callcenternavi.jp\/connenavi\/note\/5064\/","title":{"rendered":"CSAT\u3068\u306f\u2502\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u5fc5\u9808\u306eKPI\u8a08\u6e2c\u65b9\u6cd5\u3068\u65bd\u7b56\u3092\u7d39\u4ecb"},"content":{"rendered":"\n<p>CSAT\uff08Customer Satisfaction Score\uff09\u306f\u3001\u9867\u5ba2\u5bfe\u5fdc\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u6e80\u8db3\u5ea6\u3092\u6570\u5024\u5316\u3059\u308b\u6307\u6a19\u3067\u3059\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u9867\u5ba2\u306e\u58f0\u3092\u53ef\u8996\u5316\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u6539\u5584\u306b\u5f79\u7acb\u3066\u308b\u305f\u3081\u306b\u6d3b\u7528\u3055\u308c\u3066\u3044\u307e\u3059\u3002 \u672c\u8a18\u4e8b\u3067\u306f\u3001CSAT\u306e\u57fa\u672c\u3001\u6e2c\u5b9a\u65b9\u6cd5\u3001\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\u3001\u5177\u4f53\u7684\u306a\u5411\u4e0a\u65bd\u7b56\u3092\u308f\u304b\u308a\u3084\u3059\u304f\u89e3\u8aac\u3002\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u305f\u3044\u65b9\u306f\u3001\u305c\u3072\u6700\u5f8c\u307e\u3067\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"820\" height=\"294\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/01\/csat_article_overview.png\" alt=\"\" class=\"wp-image-5083\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/01\/csat_article_overview.png 820w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/01\/csat_article_overview-300x108.png 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/01\/csat_article_overview-768x275.png 768w\" sizes=\"(max-width: 820px) 100vw, 820px\" \/><\/figure>\n\n\n\n<div class=\"cta_area\">  <p class=\"cta_ttl\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u306b\u8ab2\u984c\u3092\u62b1\u3048\u3066\u3044\u308b\u65b9\u306f\u3001\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u306b\u3054\u76f8\u8ac7\u304f\u3060\u3055\u3044\u3002<\/p>  <p class=\"cta_text\">\n\u300c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u7acb\u3061\u4e0a\u3052\u306b\u3042\u305f\u308a\u3001\u9069\u5207\u306aKPI\u8a2d\u5b9a\u304c\u51fa\u6765\u305a\u306b\u56f0\u3063\u3066\u3044\u308b\u300d\u300c\u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a\u304c\u8ab2\u984c\u3060\u304c\u3001\u5177\u4f53\u7684\u306a\u65bd\u7b56\u304c\u6253\u3061\u51fa\u305b\u3066\u3044\u306a\u3044\u300d\u300c\u30bb\u30f3\u30bf\u30fc\u306e\u5b89\u5b9a\u3057\u305f\u904b\u55b6\u306e\u305f\u3081\u306bKPI\u306e\u898b\u76f4\u3057\u3092\u884c\u3044\u305f\u3044\u300d\u3053\u306e\u3088\u3046\u306a\u304a\u60a9\u307f\u3092\u304a\u6301\u3061\u306e\u65b9\u306f\u3001\u4e00\u5ea6\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u306b\u3054\u76f8\u8ac7\u304f\u3060\u3055\u3044\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u5b9f\u7e3e25\u5e74\u4ee5\u4e0a\u306e\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u306f\u3001\u9ad8\u54c1\u8cea\u3067\u30b3\u30b9\u30c8\u524a\u6e1b\u306b\u5bc4\u4e0e\u3059\u308b\u5730\u65b9BPO\u30bb\u30f3\u30bf\u30fc\u3067\u306e\u904b\u55b6\u4ee3\u884c\u304c\u53ef\u80fd\u3067\u3059\u3002\u307e\u305a\u306f\u4e0b\u8a18\u3088\u308a\u5f0a\u793e\u30b5\u30fc\u30d3\u30b9\u3092\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002\n<\/p>\n  <p class=\"cta_btn\">\n    <a href=\"https:\/\/willof-work.co.jp\/corp\/service\/officework\/?utm_source=connenavi&#038;utm_medium=button&#038;utm_campaign=coservice&#038;utm_term=5064_1\" target=\"_blank\" rel=\"noopener\">WILLOF\u306e\u30b5\u30fc\u30d3\u30b9\u306f\u3053\u3061\u3089<\/a>\n  <\/p>\n<\/div>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-transparent ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">TOPICS<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5064\/#CSAT%E3%81%A8%E3%81%AF%EF%BC%9F_%E5%9F%BA%E6%9C%AC%E6%A6%82%E5%BF%B5%E3%81%AE%E8%A7%A3%E8%AA%AC\" >CSAT\u3068\u306f\uff1f \u57fa\u672c\u6982\u5ff5\u306e\u89e3\u8aac<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5064\/#%E9%A1%A7%E5%AE%A2%E6%BA%80%E8%B6%B3%E5%BA%A6%E4%BD%8E%E4%B8%8B%E3%81%AE%E5%8E%9F%E5%9B%A0\" >\u9867\u5ba2\u6e80\u8db3\u5ea6\u4f4e\u4e0b\u306e\u539f\u56e0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5064\/#CSAT%E5%B0%8E%E5%85%A5%E3%81%A7%E6%9C%9F%E5%BE%85%E3%81%A7%E3%81%8D%E3%82%8B%E5%8A%B9%E6%9E%9C\" >CSAT\u5c0e\u5165\u3067\u671f\u5f85\u3067\u304d\u308b\u52b9\u679c<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5064\/#CSAT%E3%82%92%E6%8E%A1%E7%94%A8%E3%81%99%E3%82%8B%E3%83%A1%E3%83%AA%E3%83%83%E3%83%88%E2%94%82%E4%BB%96%E3%81%AE%E6%8C%87%E6%A8%99%E3%82%88%E3%82%8A%E3%82%82%E5%84%AA%E3%82%8C%E3%81%A6%E3%81%84%E3%82%8B%E7%82%B9%E3%81%AB%E3%81%A4%E3%81%84%E3%81%A6\" >CSAT\u3092\u63a1\u7528\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u2502\u4ed6\u306e\u6307\u6a19\u3088\u308a\u3082\u512a\u308c\u3066\u3044\u308b\u70b9\u306b\u3064\u3044\u3066<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5064\/#CSAT%E3%82%92%E8%A8%88%E6%B8%AC%E3%81%99%E3%82%8B%E6%96%B9%E6%B3%95\" >CSAT\u3092\u8a08\u6e2c\u3059\u308b\u65b9\u6cd5<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5064\/#%E3%82%B3%E3%83%B3%E3%82%BF%E3%82%AF%E3%83%88%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E3%81%AB%E3%81%8A%E3%81%91%E3%82%8BCSAT%E5%90%91%E4%B8%8A%E6%96%BD%E7%AD%96\" >\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308bCSAT\u5411\u4e0a\u65bd\u7b56<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5064\/#%E3%81%BE%E3%81%A8%E3%82%81\" >\u307e\u3068\u3081<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"CSAT%E3%81%A8%E3%81%AF%EF%BC%9F_%E5%9F%BA%E6%9C%AC%E6%A6%82%E5%BF%B5%E3%81%AE%E8%A7%A3%E8%AA%AC\"><\/span>CSAT\u3068\u306f\uff1f \u57fa\u672c\u6982\u5ff5\u306e\u89e3\u8aac<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">CSAT\u306e\u5b9a\u7fa9<\/h3>\n\n\n\n<p>CSAT\uff08Customer Satisfaction Score\uff09\u3068\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u6570\u5024\u5316\u3059\u308b\u6307\u6a19\u3067\u3059\u3002\u7279\u5b9a\u306e\u30b5\u30fc\u30d3\u30b9\u3084\u88fd\u54c1\u306b\u5bfe\u3059\u308b\u9867\u5ba2\u306e\u6e80\u8db3\u5ea6\u3092\u6e2c\u308b\u305f\u3081\u306b\u4f7f\u7528\u3055\u308c\u307e\u3059\u3002\u4e00\u822c\u7684\u306b\u306f\u300c\u3053\u306e\u30b5\u30fc\u30d3\u30b9\u306b\u3069\u306e\u7a0b\u5ea6\u6e80\u8db3\u3057\u307e\u3057\u305f\u304b\uff1f\u300d\u3068\u3044\u3063\u305f\u8cea\u554f\u306b\u5bfe\u3057\u30015\u6bb5\u968e\u307e\u305f\u306f10\u6bb5\u968e\u3067\u8a55\u4fa1\u3092\u5f97\u308b\u5f62\u5f0f\u304c\u591a\u3044\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u5bfe\u5fdc\u5f8c\u306e\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u901a\u3058\u3066CSAT\u3092\u8a08\u6e2c\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u6539\u5584\u306b\u5f79\u7acb\u3066\u3066\u3044\u307e\u3059\u3002\u9ad8\u3044CSAT\u306f\u30ea\u30d4\u30fc\u30bf\u30fc\u306e\u5897\u52a0\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u304c\u3001\u4f4e\u3044CSAT\u306f\u30af\u30ec\u30fc\u30e0\u306e\u767a\u751f\u3084\u9867\u5ba2\u96e2\u308c\u306e\u30ea\u30b9\u30af\u3092\u793a\u3059\u305f\u3081\u3001\u7d99\u7d9a\u7684\u306a\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3068\u6539\u5584\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">NPS\u30fbCES\u3068\u306e\u9055\u3044<\/h3>\n\n\n\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u6e2c\u308b\u6307\u6a19\u306b\u306f\u3001CSAT\u306e\u307b\u304b\u306b<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/1644\/\">NPS\uff08Net Promoter Score\uff09<\/a>\u3084<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/4986\/\">CES\uff08Customer Effort Score\uff09<\/a>\u304c\u3042\u308a\u307e\u3059\u3002\u305d\u308c\u305e\u308c\u306e\u9055\u3044\u3092\u898b\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"646\" height=\"479\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/01\/csat_vs_other_kpis.jpg\" alt=\"\" class=\"wp-image-5086\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/01\/csat_vs_other_kpis.jpg 646w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/01\/csat_vs_other_kpis-300x222.jpg 300w\" sizes=\"(max-width: 646px) 100vw, 646px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>\u2022 <strong>NPS<\/strong>\uff1a\u9867\u5ba2\u306e\u30d6\u30e9\u30f3\u30c9\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u6e2c\u308b\u6307\u6a19\u3002\u300c\u3053\u306e\u4f01\u696d\u3092\u53cb\u4eba\u3084\u540c\u50da\u306b\u52e7\u3081\u307e\u3059\u304b\uff1f\u300d\u3068\u3044\u3046\u8cea\u554f\u3092\u7528\u3044\u3066\u3001\u4f01\u696d\u5168\u4f53\u306e\u8a55\u4fa1\u3092\u9577\u671f\u7684\u306b\u6e2c\u5b9a<br>\u2022 <strong>CES<\/strong>\uff1a\u9867\u5ba2\u306e\u8ca0\u62c5\u3092\u6e2c\u308b\u6307\u6a19\u3002\u300c\u3053\u306e\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u306e\u306b\u3001\u3069\u308c\u304f\u3089\u3044\u52aa\u529b\u3057\u307e\u3057\u305f\u304b\uff1f\u300d\u3068\u3044\u3046\u8cea\u554f\u3092\u901a\u3058\u3066\u3001\u5229\u4fbf\u6027\u3092\u8a55\u4fa1<br>\u2022 <strong>CSAT<\/strong>\uff1a\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u6e2c\u308b\u77ed\u671f\u7684\u306a\u6307\u6a19\u3002\u300c\u4eca\u56de\u306e\u5bfe\u5fdc\u306b\u6e80\u8db3\u3057\u307e\u3057\u305f\u304b\uff1f\u300d\u3068\u3044\u3063\u305f\u8cea\u554f\u3067\u6e2c\u5b9a<\/p>\n<\/div><\/div>\n\n\n\n<p>\u4f8b\u3048\u3070\u3001\u300c\u9867\u5ba2\u304c\u73fe\u5728\u306e\u5bfe\u5fdc\u306b\u6e80\u8db3\u3057\u3066\u3044\u308b\u304b\u300d\u3092\u77e5\u308a\u305f\u3044\u5834\u5408\u306fCSAT\u3001\u300c\u4f01\u696d\u306e\u30d5\u30a1\u30f3\u5ea6\u3092\u6e2c\u308a\u305f\u3044\u300d\u306a\u3089NPS\u3001\u300c\u554f\u3044\u5408\u308f\u305b\u304c\u30b9\u30e0\u30fc\u30ba\u3060\u3063\u305f\u304b\u300d\u3092\u8a55\u4fa1\u3059\u308b\u306a\u3089CES\u304c\u9069\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001CSAT\u3092\u30d9\u30fc\u30b9\u306b\u3057\u3064\u3064\u3001<strong>\u76ee\u7684\u306b\u5fdc\u3058\u3066NPS\u3084CES\u3082\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u7dcf\u5408\u7684\u306a\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u628a\u63e1\u304c\u53ef\u80fd<\/strong>\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u25bc\u95a2\u9023\u8a18\u4e8b\u306f\u3053\u3061\u3089<br>\u300c<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/4986\/\">CES\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30d5\u30a9\u30fc\u30c8\u30b9\u30b3\u30a2\uff09\u3068\u306f\uff1f\u57fa\u672c\u5b9a\u7fa9\u304b\u3089\u5c0e\u5165\u65b9\u6cd5\u307e\u3067\u5fb9\u5e95\u89e3\u8aac<\/a>\u300d<br>\u300c<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/1644\/\">NPS\u00ae(\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2)\u3068\u306f\uff5c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306e\u8a08\u7b97\u65b9\u6cd5\u3084\u904b\u7528\u65b9\u6cd5\u3092\u89e3\u8aac<\/a>\u300d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E9%A1%A7%E5%AE%A2%E6%BA%80%E8%B6%B3%E5%BA%A6%E4%BD%8E%E4%B8%8B%E3%81%AE%E5%8E%9F%E5%9B%A0\"><\/span>\u9867\u5ba2\u6e80\u8db3\u5ea6\u4f4e\u4e0b\u306e\u539f\u56e0<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u305d\u3082\u305d\u3082\u3001\u306a\u305c\u9867\u5ba2\u6e80\u8db3\u5ea6\u306f\u4e0b\u304c\u308b\u306e\u3067\u3057\u3087\u3046\u304b\u3002\u3053\u3053\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u8003\u3048\u3089\u308c\u308b\u539f\u56e0\u306b\u3064\u3044\u3066\u8aac\u660e\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u5fdc\u7b54\u7387\u306e\u4f4e\u4e0b<\/strong><br>\u5fdc\u7b54\u7387\u306e\u4f4e\u4e0b\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u4e0d\u8db3\u3084\u4e88\u60f3\u4ee5\u4e0a\u306e\u5165\u96fb\u6570\u3001\u30b7\u30d5\u30c8\u7ba1\u7406\u306e\u4e0d\u5099\u306a\u3069\u306b\u3088\u308a\u767a\u751f\u3057\u307e\u3059\u3002\u7279\u306b\u3001\u5165\u96fb\u4e88\u6e2c\u304c\u6b63\u78ba\u3067\u306a\u3044\u5834\u5408\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u914d\u7f6e\u304c\u9069\u5207\u306b\u884c\u308f\u308c\u305a\u3001\u9867\u5ba2\u304c\u9577\u6642\u9593\u5f85\u305f\u3055\u308c\u308b\u539f\u56e0\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u9577\u3044\u5f85\u3061\u6642\u9593<\/strong><br>\u5f85\u3061\u6642\u9593\u304c\u9577\u304f\u306a\u308b\u3068\u9867\u5ba2\u306e\u4e0d\u6e80\u304c\u5897\u5927\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u4f4e\u4e0b\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002\u7279\u306b\u3001\u4e00\u822c\u7684\u306a\u554f\u3044\u5408\u308f\u305b\u306e\u5834\u5408\u30013\u5206\u4ee5\u4e0a\u306e\u5f85\u3061\u6642\u9593\u306f\u5927\u304d\u306a\u30b9\u30c8\u30ec\u30b9\u8981\u56e0\u3068\u306a\u308b\u3068\u8a00\u308f\u308c\u3066\u3044\u307e\u3059\u3002\u5f85\u3061\u6642\u9593\u77ed\u7e2e\u306e\u305f\u3081\u306b\u306f\u3001IVR\uff08\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\uff09\u3084\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u306e\u5145\u5b9f\u304c\u6709\u52b9\u3067\u3059\u304c\u3001\u3053\u308c\u304c\u51fa\u6765\u3066\u3044\u306a\u3044\u5834\u5408\u9867\u5ba2\u6e80\u8db3\u5ea6\u4f4e\u4e0b\u306e\u4e00\u56e0\u3068\u8003\u3048\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30b9\u30ad\u30eb\u4e0d\u8db3<\/strong><br>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30b9\u30ad\u30eb\u4e0d\u8db3\u306b\u3088\u308a\u3001\u5bfe\u5fdc\u6642\u9593\u304c\u9577\u5f15\u3044\u305f\u308a\u3001\u9867\u5ba2\u304c\u9069\u5207\u306a\u56de\u7b54\u3092\u5f97\u3089\u308c\u306a\u3044\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002\u3053\u308c\u306f\u3001\u5358\u306b\u7d4c\u9a13\u304c\u6d45\u3044\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u591a\u3044\u3060\u3051\u3067\u306a\u304f\u3001\u9069\u5207\u306a\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u306e\u6b20\u5982\u3084\u30ca\u30ec\u30c3\u30b8\u5171\u6709\u306e\u4e0d\u8db3\u304c\u8981\u56e0\u3068\u306a\u308b\u5834\u5408\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u30b7\u30b9\u30c6\u30e0\u306e\u554f\u984c<\/strong><br>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u306e\u969c\u5bb3\u3084\u9045\u5ef6\u304c\u767a\u751f\u3059\u308b\u3068\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u8fc5\u901f\u306b\u5bfe\u5fdc\u3067\u304d\u305a\u3001\u9867\u5ba2\u3092\u5f85\u305f\u305b\u308b\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002\u307e\u305f\u3001CRM\u306e\u6d3b\u7528\u4e0d\u8db3\u3084\u30c7\u30fc\u30bf\u306e\u5206\u6563\u306b\u3088\u308a\u3001\u9867\u5ba2\u306e\u904e\u53bb\u306e\u5bfe\u5fdc\u5c65\u6b74\u304c\u4e00\u5143\u7ba1\u7406\u3055\u308c\u3066\u3044\u306a\u3044\u3068\u3001\u9867\u5ba2\u304c\u540c\u3058\u8aac\u660e\u3092\u4f55\u5ea6\u3082\u3059\u308b\u3053\u3068\u306b\u306a\u308b\u305f\u3081\u3001\u4e0d\u6e80\u306e\u539f\u56e0\u3068\u8a00\u3048\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"CSAT%E5%B0%8E%E5%85%A5%E3%81%A7%E6%9C%9F%E5%BE%85%E3%81%A7%E3%81%8D%E3%82%8B%E5%8A%B9%E6%9E%9C\"><\/span>CSAT\u5c0e\u5165\u3067\u671f\u5f85\u3067\u304d\u308b\u52b9\u679c<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"287\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/01\/csat_effects-1024x287.png\" alt=\"\" class=\"wp-image-5085\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/01\/csat_effects-1024x287.png 1024w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/01\/csat_effects-300x84.png 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/01\/csat_effects-768x215.png 768w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/01\/csat_effects.png 1239w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>CSAT\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3069\u306e\u3088\u3046\u306a\u52b9\u679c\u304c\u671f\u5f85\u3067\u304d\u308b\u306e\u3067\u3057\u3087\u3046\u304b\u3002CSAT\u5c0e\u5165\u306b\u3088\u308a\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u8ab2\u984c\u3092\u53ef\u8996\u5316\u3057\u3001\u5177\u4f53\u7684\u306a\u6539\u5584\u7b56\u3092\u8b1b\u3058\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4f8b\u3048\u3070\u3001<strong>\u30af\u30ec\u30fc\u30e0\u306e\u6e1b\u5c11<\/strong>\u306b\u3064\u306a\u304c\u308b\u70b9\u304c\u5927\u304d\u306a\u30e1\u30ea\u30c3\u30c8\u3067\u3059\u3002\u9867\u5ba2\u306e\u4e0d\u6e80\u70b9\u3092\u65e9\u671f\u306b\u628a\u63e1\u3057\u3001\u5bfe\u5fdc\u3092\u6539\u5584\u3059\u308b\u3053\u3068\u3067\u3001\u30c8\u30e9\u30d6\u30eb\u3092\u672a\u7136\u306b\u9632\u3052\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001<strong>\u30ea\u30d4\u30fc\u30c8\u7387\u306e\u5411\u4e0a<\/strong>\u306b\u3082\u8ca2\u732e\u3057\u307e\u3059\u3002\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u9ad8\u3044\u5834\u5408\u3001\u30b5\u30fc\u30d3\u30b9\u5229\u7528\u7d99\u7d9a\u7387\u304c\u9ad8\u307e\u308a\u3001\u30d6\u30e9\u30f3\u30c9\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u5411\u4e0a\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3055\u3089\u306b\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u8a55\u4fa1\u306e\u660e\u78ba\u5316\u306b\u3082\u5f79\u7acb\u3061\u307e\u3059\u3002\u500b\u3005\u306e\u5bfe\u5fdc\u306e\u3070\u3089\u3064\u304d\u3092\u53ef\u8996\u5316\u3057\u3001\u6539\u5584\u3059\u308b\u3053\u3068\u3067<strong>\u5fdc\u5bfe\u54c1\u8cea\u306e\u5411\u4e0a<\/strong>\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>CSAT\u306f\u300c\u9867\u5ba2\u304c\u3069\u306e\u3088\u3046\u306b\u611f\u3058\u305f\u304b\u300d\u3092\u76f4\u63a5\u6e2c\u5b9a\u3067\u304d\u308b\u305f\u3081\u3001\u3069\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u6e80\u8db3\u5ea6\u304c\u4f4e\u3044\u306e\u304b\u3092\u628a\u63e1\u3057\u3001\u512a\u5148\u7684\u306b\u6539\u5584\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001<strong>\u30bb\u30f3\u30bf\u30fc\u5168\u4f53\u306e\u54c1\u8cea\u5411\u4e0a<\/strong>\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"CSAT%E3%82%92%E6%8E%A1%E7%94%A8%E3%81%99%E3%82%8B%E3%83%A1%E3%83%AA%E3%83%83%E3%83%88%E2%94%82%E4%BB%96%E3%81%AE%E6%8C%87%E6%A8%99%E3%82%88%E3%82%8A%E3%82%82%E5%84%AA%E3%82%8C%E3%81%A6%E3%81%84%E3%82%8B%E7%82%B9%E3%81%AB%E3%81%A4%E3%81%84%E3%81%A6\"><\/span>CSAT\u3092\u63a1\u7528\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u2502\u4ed6\u306e\u6307\u6a19\u3088\u308a\u3082\u512a\u308c\u3066\u3044\u308b\u70b9\u306b\u3064\u3044\u3066<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">\u5c0e\u5165\u304c\u5bb9\u6613\u3067\u3042\u308b\u3053\u3068<\/h3>\n\n\n\n<p>CSAT\u306f\u3001\u4ed6\u306e\u9867\u5ba2\u6e80\u8db3\u5ea6\u6307\u6a19\u3068\u6bd4\u3079\u3066\u5c0e\u5165\u304c\u5bb9\u6613\u3067\u3001\u3059\u3050\u306b\u904b\u7528\u3067\u304d\u308b\u70b9\u304c\u5927\u304d\u306a\u30e1\u30ea\u30c3\u30c8\u3067\u3059\u3002\u57fa\u672c\u7684\u306a\u8a2d\u8a08\u306f\u3001<strong>1\u301c2\u554f\u306e\u30b7\u30f3\u30d7\u30eb\u306a\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u9001\u308b\u3060\u3051<\/strong>\u3067\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u6570\u5024\u5316\u3067\u304d\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u300c\u4eca\u56de\u306e\u5bfe\u5fdc\u306b\u6e80\u8db3\u3057\u307e\u3057\u305f\u304b\uff1f\u300d\u3068\u3044\u3063\u305f\u8cea\u554f\u30925\u6bb5\u968e\u8a55\u4fa1\u3067\u5c0b\u306d\u308b\u5f62\u5f0f\u304c\u4e00\u822c\u7684\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001<strong>\u30e1\u30fc\u30eb\u3084SMS\u3001Web\u30a2\u30f3\u30b1\u30fc\u30c8\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u65b9\u6cd5\u3067\u53ce\u96c6\u3067\u304d\u308b<\/strong>\u305f\u3081\u3001\u65e2\u5b58\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u30b7\u30b9\u30c6\u30e0\u3068\u3082\u7c21\u5358\u306b\u9023\u643a\u3067\u304d\u307e\u3059\u3002\u7279\u306b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u9867\u5ba2\u5bfe\u5fdc\u5f8c\u306b\u81ea\u52d5\u3067\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u9001\u4fe1\u3059\u308b\u4ed5\u7d44\u307f\u3092\u6574\u3048\u308c\u3070\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u624b\u9593\u3092\u5897\u3084\u3055\u305a\u306b\u30c7\u30fc\u30bf\u3092\u53d6\u5f97\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u5c0e\u5165\u30b3\u30b9\u30c8\u304c\u4f4e\u304f\u3001\u3059\u3050\u306b\u904b\u7528\u3067\u304d\u308b\u305f\u3081\u3001<strong>\u307e\u305a\u306f\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u628a\u63e1\u3057\u305f\u3044\u4f01\u696d\u306b\u6700\u9069\u306a\u6307\u6a19<\/strong>\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30e6\u30fc\u30b6\u30fc\u306e\u8ca0\u62c5\u304c\u5c11\u306a\u3044<\/h3>\n\n\n\n<p>CSAT\u306e\u3082\u3046\u4e00\u3064\u306e\u5f37\u307f\u306f\u3001<strong>\u9867\u5ba2\u304c\u56de\u7b54\u3057\u3084\u3059\u3044\u30b7\u30f3\u30d7\u30eb\u306a\u8a2d\u8a08<\/strong>\u306b\u306a\u3063\u3066\u3044\u308b\u3053\u3068\u3067\u3059\u3002\u9577\u6587\u3067\u306e\u56de\u7b54\u3092\u6c42\u3081\u308b\u30a2\u30f3\u30b1\u30fc\u30c8\u3084\u8cea\u554f\u304c\u591a\u3044\u3068\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u56de\u7b54\u7387\u306f\u4e0b\u304c\u308a\u307e\u3059\u304c\u3001CSAT\u306f\u7c21\u6613\u7684\u3067\u30e6\u30fc\u30b6\u30fc\u8ca0\u62c5\u304c\u5c11\u306a\u3044\u305f\u3081\u3001\u56de\u7b54\u7387\u304c\u9ad8\u3044\u50be\u5411\u306b\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u56de\u7b54\u30c7\u30fc\u30bf\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u53ce\u96c6\u3067\u304d\u308b\u305f\u3081\u3001\u8fc5\u901f\u306a\u6539\u5584\u306b\u3082\u3064\u306a\u3052\u3084\u3059\u3044\u70b9\u3082\u30e1\u30ea\u30c3\u30c8\u3067\u3059\u3002\u9867\u5ba2\u306e\u58f0\u3092\u7d20\u65e9\u304f\u53cd\u6620\u3057\u3001\u7d99\u7d9a\u7684\u306a\u30b5\u30fc\u30d3\u30b9\u5411\u4e0a\u306b\u5f79\u7acb\u3066\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30e1\u30b8\u30e3\u30fc\u306a\u6307\u6a19\u3067\u7af6\u5408\u3068\u6bd4\u8f03\u3067\u304d\u308b<\/h3>\n\n\n\n<p>CSAT\u306f\u3001<strong>\u696d\u754c\u5168\u4f53\u3067\u5e83\u304f\u6d3b\u7528\u3055\u308c\u3066\u3044\u308b\u6307\u6a19<\/strong>\u3067\u3042\u308b\u305f\u3081\u3001\u7af6\u5408\u4ed6\u793e\u3068\u306e\u6bd4\u8f03\u304c\u5bb9\u6613\u3067\u3059\u3002\u696d\u754c\u5e73\u5747\u5024\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u3067\u3001\u81ea\u793e\u306e\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u3069\u306e\u6c34\u6e96\u306b\u3042\u308b\u306e\u304b\u3092\u660e\u78ba\u306b\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4f8b\u3048\u3070\u3001EC\u696d\u754c\u306e\u5e73\u5747CSAT\u304c80\uff05\u3060\u3063\u305f\u5834\u5408\u3001\u81ea\u793e\u306eCSAT\u304c70\uff05\u306a\u3089\u300c\u696d\u754c\u5e73\u5747\u3088\u308a\u4f4e\u3044\uff1d\u6539\u5584\u304c\u5fc5\u8981\u300d\u3068\u5224\u65ad\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001\u540c\u3058\u696d\u754c\u3067\u3082\u3001\u7af6\u5408\u3088\u308a\u9ad8\u3044\u30b9\u30b3\u30a2\u3092\u7dad\u6301\u3067\u304d\u308c\u3070\u3001\u9867\u5ba2\u5bfe\u5fdc\u306e\u5f37\u307f\u3092\u30a2\u30d4\u30fc\u30eb\u3067\u304d\u308b\u6750\u6599\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3055\u3089\u306b\u3001CSAT\u30b9\u30b3\u30a2\u306e\u5909\u5316\u3092\u8ffd\u3046\u3053\u3068\u3067\u3001\u65bd\u7b56\u306e\u52b9\u679c\u6e2c\u5b9a\u306b\u3082\u6d3b\u7528\u53ef\u80fd\u3067\u3059\u3002\u4f8b\u3048\u3070\u3001\u65b0\u3057\u3044\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u7814\u4fee\u3092\u5c0e\u5165\u3057\u305f\u5f8c\u306bCSAT\u304c\u5411\u4e0a\u3059\u308c\u3070\u3001\u65bd\u7b56\u306e\u6210\u529f\u3092\u793a\u3059\u6307\u6a19\u306b\u306a\u308a\u307e\u3059\u3002\u3088\u308a\u4e00\u5c64\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u305f\u3081\u306bPDCA\u3092\u56de\u3057\u3084\u3059\u304f\u306a\u308b\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"CSAT%E3%82%92%E8%A8%88%E6%B8%AC%E3%81%99%E3%82%8B%E6%96%B9%E6%B3%95\"><\/span>CSAT\u3092\u8a08\u6e2c\u3059\u308b\u65b9\u6cd5<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u5b9f\u65bd\uff08\u30bf\u30a4\u30df\u30f3\u30b0\u30fb\u8cea\u554f\u4f8b\uff09<\/h3>\n\n\n\n<p>CSAT\u3092\u6b63\u3057\u304f\u8a08\u6e2c\u3059\u308b\u305f\u3081\u306b\u306f\u3001<strong>\u9069\u5207\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u5b9f\u65bd\u3059\u308b\u3053\u3068\u304c\u91cd\u8981<\/strong>\u3067\u3059\u3002\u7279\u306b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001<strong>\u9867\u5ba2\u306e\u4f53\u9a13\u304c\u65b0\u9bae\u306a\u3046\u3061\u306b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3059\u308b<\/strong>\u3053\u3068\u3067\u3001\u6b63\u78ba\u306a\u6e80\u8db3\u5ea6\u3092\u628a\u63e1\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"864\" height=\"441\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/01\/csat_chart.png\" alt=\"\" class=\"wp-image-5087\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/01\/csat_chart.png 864w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/01\/csat_chart-300x153.png 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/01\/csat_chart-768x392.png 768w\" sizes=\"(max-width: 864px) 100vw, 864px\" \/><\/figure>\n\n\n\n<p class=\"has-vivid-cyan-blue-color has-text-color has-link-color has-medium-font-size wp-elements-36d2acc021a3c2e8738f97534bddb4f1\"><strong>\u8cea\u554f\u4f8b<\/strong><br><strong>\u300c\u672c\u65e5\u306e\u5bfe\u5fdc\u306b\u3064\u3044\u3066\u3001\u3069\u306e\u7a0b\u5ea6\u6e80\u8db3\u3057\u307e\u3057\u305f\u304b\uff1f\u300d<\/strong>\uff085\u6bb5\u968e\u8a55\u4fa1\uff09<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>5<\/strong><strong>\u6bb5\u968e\u8a55\u4fa1\u306e\u4f8b<\/strong><br>1. \u975e\u5e38\u306b\u4e0d\u6e80\uff081\u70b9\uff09<br>2. \u3084\u3084\u4e0d\u6e80\uff082\u70b9\uff09<br>3. \u3069\u3061\u3089\u3067\u3082\u306a\u3044\uff083\u70b9\uff09<br>4. \u6e80\u8db3\uff084\u70b9\uff09<br>5. \u975e\u5e38\u306b\u6e80\u8db3\uff085\u70b9\uff09<\/p>\n\n\n<table style=\"border-collapse: collapse; width: 100%; height: 227px;\">\n<tbody>\n<tr style=\"height: 23px;\">\n<td style=\"width: 100%; background-color: #31529c; height: 23px;\" colspan=\"2\"><span style=\"color: #ffffff;\"><strong>\u5b9f\u65bd\u30bf\u30a4\u30df\u30f3\u30b0\u306e\u4f8b<\/strong><\/span><\/td>\n<\/tr>\n<tr style=\"height: 68px;\">\n<td style=\"width: 37.027%; background-color: #d3dcf5; height: 68px;\">\n<p><strong>\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u76f4\u5f8c<\/strong><\/p>\n<\/td>\n<td style=\"width: 62.973%; height: 68px;\">\u30b5\u30dd\u30fc\u30c8\u7d42\u4e86\u5f8c\u306b\u3001\u81ea\u52d5\u3067\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u9001\u4fe1<\/td>\n<\/tr>\n<tr style=\"height: 68px;\">\n<td style=\"width: 37.027%; background-color: #d3dcf5; height: 68px;\">\n<p><strong>\u8cfc\u5165\u30fb\u30b5\u30fc\u30d3\u30b9\u5229\u7528\u76f4\u5f8c<\/strong><\/p>\n<\/td>\n<td style=\"width: 62.973%; height: 68px;\">EC\u30b5\u30a4\u30c8\u3084SaaS\u30b5\u30fc\u30d3\u30b9\u306a\u3089\u3001\u8cfc\u5165\u30fb\u5229\u7528\u5f8c\u306b\u8a55\u4fa1\u3092\u4f9d\u983c<\/td>\n<\/tr>\n<tr style=\"height: 68px;\">\n<td style=\"width: 37.027%; background-color: #d3dcf5; height: 68px;\">\n<p><strong>\u5b9a\u671f\u7684\u306a\u6e80\u8db3\u5ea6\u8abf\u67fb<\/strong><\/p>\n<\/td>\n<td style=\"width: 62.973%; height: 68px;\">\u534a\u5e74\u3054\u3068\u3084\u5e74\u306b1\u56de\u3001\u9867\u5ba2\u5168\u4f53\u306e\u6e80\u8db3\u5ea6\u3092\u8abf\u67fb<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n<p>\u3053\u308c\u3089\u306e\u8cea\u554f\u3092\u30e1\u30fc\u30eb\u3084SMS\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u901a\u3058\u3066\u9001\u308b\u3053\u3068\u3067\u3001<strong>\u624b\u8efd\u306b\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u628a\u63e1\u3067\u304d\u307e\u3059<\/strong>\u3002\u56de\u7b54\u7387\u3092\u4e0a\u3052\u308b\u305f\u3081\u306b\u3001<strong>\u56de\u7b54\u304c\u30ef\u30f3\u30af\u30ea\u30c3\u30af\u3067\u5b8c\u4e86\u3059\u308b\u8a2d\u8a08<\/strong>\u306b\u3059\u308b\u306e\u3082\u52b9\u679c\u7684\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u6e2c\u5b9a\u65b9\u6cd5\uff08\u30b9\u30b3\u30a2\u306e\u8a08\u7b97\u65b9\u6cd5\uff09<\/h3>\n\n\n\n<p>CSAT\u306e\u30b9\u30b3\u30a2\u306f\u3001<strong>\u300c\u6e80\u8db3\u300d\u307e\u305f\u306f\u300c\u975e\u5e38\u306b\u6e80\u8db3\u300d\u3068\u56de\u7b54\u3057\u305f\u9867\u5ba2\u306e\u5272\u5408\u3092\u30d1\u30fc\u30bb\u30f3\u30c6\u30fc\u30b8\u3067\u8868\u3059<\/strong>\u306e\u304c\u4e00\u822c\u7684\u3067\u3059\u3002<\/p>\n\n\n<table style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<td style=\"width: 100%; background-color: #31529c;\"><span style=\"color: #ffffff;\"><strong>\u8a08\u7b97\u5f0f<\/strong><\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 100%;\">\n<p><strong>\u300cCSAT(%) = (\u6e80\u8db3\u3057\u305f\u9867\u5ba2\u306e\u6570 \/ \u30a2\u30f3\u30b1\u30fc\u30c8\u5168\u4f53\u306e\u56de\u7b54\u6570) \u00d7 100\u300d<\/strong><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n<p>\u4f8b\u3048\u3070\u3001100\u4eba\u306e\u56de\u7b54\u306e\u3046\u3061\u300c\u975e\u5e38\u306b\u6e80\u8db3\u300d\u304c40\u4eba\u3001\u300c\u6e80\u8db3\u300d\u304c30\u4eba\u3060\u3063\u305f\u5834\u5408\u3001CSAT\u30b9\u30b3\u30a2\u306f<br><strong>\u300c(40 + 30) \/ 100 \u00d7 100 = 70%\u300d<\/strong><br>\u3068\u306a\u308a\u307e\u3059\u3002<br><br>5\u6bb5\u968e\u8a55\u4fa1\u306e\u3046\u3061\u30014\u70b9\u30fb5\u70b9\u3092\u300c\u6e80\u8db3\u300d\u3068\u30ab\u30a6\u30f3\u30c8\u3057\u3001CSAT\u30b9\u30b3\u30a2\u3092\u7b97\u51fa\u3057\u307e\u3059\u3002\u4f01\u696d\u3054\u3068\u306b<strong>\u30b9\u30b3\u30a2\u306e\u8a55\u4fa1\u57fa\u6e96\u3092\u8a2d\u5b9a<\/strong>\u3057\u3001\u4e00\u5b9a\u306e\u57fa\u6e96\u3092\u8d85\u3048\u305f\u5834\u5408\u306f\u300c\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u826f\u597d\u300d\u3068\u5224\u65ad\u3059\u308b\u306e\u304c\u4e00\u822c\u7684\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u6e2c\u5b9a\u3057\u305f\u6570\u5024\u306e\u8a55\u4fa1\u65b9\u6cd5<\/h3>\n\n\n\n<p>CSAT\u30b9\u30b3\u30a2\u3092\u6b63\u3057\u304f\u8a55\u4fa1\u3059\u308b\u305f\u3081\u306b\u306f\u3001<strong>\u696d\u754c\u5e73\u5747\u3084\u904e\u53bb\u30c7\u30fc\u30bf\u3068\u6bd4\u8f03\u3059\u308b\u3053\u3068\u304c\u91cd\u8981<\/strong>\u3067\u3059\u3002\u5358\u306b\u30b9\u30b3\u30a2\u304c\u4f55\uff05\u304b\u3092\u898b\u308b\u306e\u3067\u306f\u306a\u304f\u3001<strong>\u7af6\u5408\u3084\u81ea\u793e\u306e\u904e\u53bb\u30c7\u30fc\u30bf\u3068\u6bd4\u3079\u3066\u5411\u4e0a\u3057\u3066\u3044\u308b\u304b\u3069\u3046\u304b<\/strong>\u3092\u78ba\u8a8d\u3057\u307e\u3059\u3002<\/p>\n\n\n<table style=\"border-collapse: collapse; width: 100%; height: 291px;\">\n<tbody>\n<tr style=\"height: 23px;\">\n<td style=\"width: 100%; background-color: #31529c; height: 23px;\" colspan=\"2\"><span style=\"color: #ffffff;\"><strong>\u8a55\u4fa1\u306e\u30dd\u30a4\u30f3\u30c8<\/strong><\/span><\/td>\n<\/tr>\n<tr style=\"height: 100px;\">\n<td style=\"width: 32.381%; background-color: #d3dcf5; height: 100px;\"><strong>\u696d\u754c\u5e73\u5747\u3068\u306e\u6bd4\u8f03<\/strong><\/td>\n<td style=\"width: 67.619%; height: 100px;\">\n<p>\u4f8b\u3048\u3070\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u754c\u306e\u5e73\u5747CSAT\u304c75\uff05\u306a\u3089\u3001\u81ea\u793e\u304c70\uff05\u306e\u5834\u5408\u306f\u6539\u5584\u306e\u4f59\u5730\u3042\u308a<\/p>\n<\/td>\n<\/tr>\n<tr style=\"height: 68px;\">\n<td style=\"width: 32.381%; background-color: #d3dcf5; height: 68px;\"><strong>\u6642\u9593\u7d4c\u904e\u3067\u306e\u5909\u5316<\/strong><\/td>\n<td style=\"width: 67.619%; height: 68px;\">\n<p>1\u30ab\u6708\u5358\u4f4d\u3084\u56db\u534a\u671f\u3054\u3068\u306e\u30b9\u30b3\u30a2\u63a8\u79fb\u3092\u5206\u6790\u3057\u3001\u65bd\u7b56\u306e\u52b9\u679c\u3092\u6e2c\u5b9a<\/p>\n<\/td>\n<\/tr>\n<tr style=\"height: 100px;\">\n<td style=\"width: 32.381%; background-color: #d3dcf5; height: 100px;\"><strong>\u9867\u5ba2\u5c5e\u6027\u5225\u306e\u5206\u6790<\/strong><\/td>\n<td style=\"width: 67.619%; height: 100px;\">\n<p>\u65b0\u898f\u9867\u5ba2\u3068\u30ea\u30d4\u30fc\u30bf\u30fc\u3067\u6e80\u8db3\u5ea6\u304c\u7570\u306a\u308b\u304b\u3092\u78ba\u8a8d\u3057\u3001\u305d\u308c\u305e\u308c\u306b\u9069\u3057\u305f\u65bd\u7b56\u3092\u691c\u8a0e<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n<p>CSAT\u30b9\u30b3\u30a2\u304c\u4f4e\u3044\u5834\u5408\u306f\u3001\u305d\u306e\u539f\u56e0\u3092\u7279\u5b9a\u3057\u3001\u6539\u5584\u7b56\u3092\u6253\u3061\u51fa\u3059\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u4f8b\u3048\u3070\u3001\u7279\u5b9a\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3084\u5bfe\u5fdc\u30d5\u30ed\u30fc\u3067\u30b9\u30b3\u30a2\u304c\u4f4e\u3044\u5834\u5408\u3001\u6559\u80b2\u5f37\u5316\u3084\u30b9\u30af\u30ea\u30d7\u30c8\u6539\u5584\u306a\u3069\u65bd\u7b56\u3092\u5b9f\u884c\u3057\u3066\u307f\u307e\u3057\u3087\u3046\u3002CSAT\u306f\u6e2c\u5b9a\u3057\u3066\u7d42\u308f\u308a\u3067\u306f\u306a\u304f\u3001<strong>\u7d99\u7d9a\u7684\u306b\u65bd\u7b56\u3092\u5b9f\u884c\u3057\u3001\u6539\u5584\u3057\u3066\u3044\u304f\u3053\u3068\u304c\u5927\u5207<\/strong>\u3067\u3059\u3002&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%B3%E3%83%B3%E3%82%BF%E3%82%AF%E3%83%88%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E3%81%AB%E3%81%8A%E3%81%91%E3%82%8BCSAT%E5%90%91%E4%B8%8A%E6%96%BD%E7%AD%96\"><\/span>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308bCSAT\u5411\u4e0a\u65bd\u7b56<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>CSAT\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u65bd\u7b56\u306f\u591a\u5c90\u306b\u308f\u305f\u308a\u307e\u3059\u304c\u3001\u5927\u5207\u306a\u306e\u306f <strong>\u300c\u81ea\u793e\u306e\u8ab2\u984c\u306b\u5408\u3063\u305f\u624b\u6bb5\u3092\u9078\u3076\u3053\u3068\u300d<\/strong> \u3067\u3059\u3002 \u672c\u7ae0\u3067\u306f\u3001\u4e00\u822c\u7684\u306b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u306b\u304a\u3044\u3066\u6709\u52b9\u3068\u3055\u308c\u308b\u65bd\u7b56\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002\u5358\u306b\u5c0e\u5165\u3059\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u81ea\u793e\u306e\u72b6\u6cc1\u3084\u76ee\u7684\u3068\u7167\u3089\u3057\u5408\u308f\u305b\u3066\u6700\u9069\u306a\u65bd\u7b56\u3092\u9078\u629e\u3057\u3001\u5b9f\u884c\u3057\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5fdc\u5bfe\u54c1\u8cea\u306e\u5411\u4e0a<\/h3>\n\n\n\n<p>CSAT\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u306f\u3001<strong>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5fdc\u5bfe\u54c1\u8cea\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u4e0d\u53ef\u6b20<\/strong>\u3067\u3059\u3002\u9867\u5ba2\u306e\u6e80\u8db3\u5ea6\u306f\u3001\u5bfe\u5fdc\u306e\u30b9\u30e0\u30fc\u30ba\u3055\u3084\u8a00\u8449\u9063\u3044\u3001\u554f\u984c\u89e3\u6c7a\u80fd\u529b\u306b\u5927\u304d\u304f\u5f71\u97ff\u3055\u308c\u307e\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30b9\u30ad\u30eb\u304c\u5411\u4e0a\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u554f\u984c\u3092\u3088\u308a\u8fc5\u901f\u304b\u3064\u7684\u78ba\u306b\u89e3\u6c7a\u3067\u304d\u3001CSAT\u30b9\u30b3\u30a2\u306e\u6539\u5584\u306b\u3064\u306a\u304c\u308a\u307e\u3059<strong>\u3002<\/strong><br><br><strong>\u65bd\u7b56\u306e\u4e00\u4f8b<\/strong><br>1. <strong>\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u3084\u30de\u30cb\u30e5\u30a2\u30eb\u306e\u6539\u5584<\/strong><br>\u2022 \u3088\u304f\u3042\u308b\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u3059\u308b\u6700\u9069\u306a\u56de\u7b54\u30d5\u30ed\u30fc\u3092\u4f5c\u6210\u3057\u3001\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30bf\u30fc\u9593\u306e\u5bfe\u5fdc\u306e\u30d0\u30e9\u3064\u304d\u3092\u306a\u304f\u3059<br>\u2022 \u9867\u5ba2\u306e\u611f\u60c5\u306b\u914d\u616e\u3057\u305f\u30d5\u30ec\u30fc\u30ba\u3092\u53d6\u308a\u5165\u308c\u3001\u300c\u5171\u611f\u300d\u3092\u793a\u3059\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u5fb9\u5e95<br>\u2022 WEB\u30de\u30cb\u30e5\u30a2\u30eb\u3084\u793e\u5185FAQ\u306e\u898b\u76f4\u3057\u3000\u306a\u3069<\/p>\n\n\n\n<p>2. <strong>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u6559\u80b2\u306e\u5f37\u5316<\/strong><br>\u2022 \u30ed\u30fc\u30eb\u30d7\u30ec\u30a4\u7814\u4fee\u3092\u5b9f\u65bd\u3057\u3001\u9867\u5ba2\u5bfe\u5fdc\u306e\u5b9f\u8df5\u7684\u306a\u30b9\u30ad\u30eb\u3092\u78e8\u304f<br>\u2022 CSAT\u30b9\u30b3\u30a2\u306e\u4f4e\u3044\u5bfe\u5fdc\u3092\u5206\u6790\u3057\u3001\u6539\u5584\u7b56\u3092\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3068\u5171\u6709<br>\u2022 \u7ba1\u7406\u8005\uff08SV\u3084\u30ea\u30fc\u30c0\u30fc\uff09\u304c\u65b0\u4eba\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u901a\u8a71\u5185\u5bb9\u3092\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3057\u3001\u9069\u5207\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u884c\u3046\u3000\u306a\u3069<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">AI\u3084FAQ\u306e\u6d3b\u7528\u3067\u9867\u5ba2\u306e\u81ea\u5df1\u89e3\u6c7a\u7387\u3092\u4e0a\u3052\u308b<\/h3>\n\n\n\n<p>\u9867\u5ba2\u304c<strong>\u300c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u554f\u3044\u5408\u308f\u305b\u306a\u304f\u3066\u3082\u89e3\u6c7a\u3067\u304d\u308b\u74b0\u5883\u300d\u3092\u6574\u3048\u308b\u3053\u3068<\/strong>\u3082\u3001CSAT\u5411\u4e0a\u306b\u76f4\u7d50\u3057\u307e\u3059\u3002\u7c21\u5358\u306a\u554f\u3044\u5408\u308f\u305b\u304c\u591a\u3044\u5834\u5408\u306f\u3001<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/1285\/#%E3%83%81%E3%83%A3%E3%83%83%E3%83%88%E3%83%9C%E3%83%83%E3%83%88%EF%BC%88chatbot%EF%BC%89%E3%81%A8%E3%81%AF\"><strong>AI<\/strong><strong>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<\/strong><\/a><strong>\u3084<\/strong><a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/935\/#FAQ%E3%82%B7%E3%82%B9%E3%83%86%E3%83%A0%E3%81%A8%E3%81%AF\"><strong>FAQ<\/strong><\/a><strong>\u6d3b\u7528<\/strong>\u306b\u3088\u308a\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3068\u696d\u52d9\u8ca0\u62c5\u306e\u8efd\u6e1b\u3092\u540c\u6642\u306b\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002<br><br><strong>\u65bd\u7b56\u306e\u4e00\u4f8b<\/strong><br>1. <strong>FAQ<\/strong><strong>\u306e\u6700\u9069\u5316<\/strong><br>\u2022 \u3088\u304f\u3042\u308b\u8cea\u554f\u3092\u30ab\u30c6\u30b4\u30ea\u3054\u3068\u306b\u6574\u7406\u3057\u3001\u9867\u5ba2\u304c\u63a2\u3057\u3084\u3059\u3044\u8a2d\u8a08\u306b\u3059\u308b<br>\u2022 \u5b9f\u969b\u306e\u554f\u3044\u5408\u308f\u305b\u30c7\u30fc\u30bf\u3092\u3082\u3068\u306b\u3001\u691c\u7d22\u3055\u308c\u3084\u3059\u3044\u30ef\u30fc\u30c9\u3092\u30bf\u30a4\u30c8\u30eb\u306b\u542b\u3081\u308b<br>\u2022 \u3059\u3067\u306b\u5c0e\u5165\u3057\u3066\u3044\u308b\u5834\u5408\u306f\u898b\u76f4\u3057\u3068\u6539\u5584\u3092\u5b9a\u671f\u7684\u306b\u884c\u3046<\/p>\n\n\n\n<p>\u25bcFAQ\u306e\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f\u3053\u3061\u3089\u306e\u8a18\u4e8b\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<br>\u300c<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/935\/\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fcFAQ5\u9078\u2502\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\u3084\u6ce8\u610f\u70b9\u30fb\u30b7\u30b9\u30c6\u30e0\u6bd4\u8f03\u30dd\u30a4\u30f3\u30c8\u3092\u89e3\u8aac<\/a>\u300d<\/p>\n\n\n\n<p>2. <strong>AI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u5c0e\u5165<\/strong><br>\u2022 \u7c21\u5358\u306a\u8cea\u554f\uff08\u4f8b\uff1a\u300c\u8fd4\u54c1\u65b9\u6cd5\u3092\u6559\u3048\u3066\u304f\u3060\u3055\u3044\u300d\uff09\u306b\u5373\u6642\u56de\u7b54\u3067\u304d\u308b\u4ed5\u7d44\u307f\u3092\u69cb\u7bc9<br>\u2022 \u5fc5\u8981\u306b\u5fdc\u3058\u3066\u6709\u4eba\u5bfe\u5fdc\u306b\u30b9\u30e0\u30fc\u30ba\u306b\u5f15\u304d\u7d99\u3052\u308b\u8a2d\u8a08\u306b\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u30b9\u30c8\u30ec\u30b9\u3092\u8efd\u6e1b<\/p>\n\n\n\n<p>\u25bc\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306b\u95a2\u3059\u308b\u8a18\u4e8b\u306f\u3053\u3061\u3089<br>\u300c<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/1285\/\">\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3068\u306f\u2502\u57fa\u790e\u77e5\u8b58\u3068\u5c0e\u5165\u30b9\u30c6\u30c3\u30d7\u30fb\u30e1\u30ea\u30c3\u30c8\u3092\u7c21\u5358\u306b\u89e3\u8aac<\/a>\u300d<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30eb\u30fc\u30d7\u3092\u4f5c\u308a\u3001\u7d99\u7d9a\u7684\u306b\u6539\u5584<\/h3>\n\n\n\n<p>CSAT\u30b9\u30b3\u30a2\u3092\u4e00\u5ea6\u6e2c\u5b9a\u3059\u308b\u3060\u3051\u3067\u306f\u306a\u304f\u3001<strong>\u7d99\u7d9a\u7684\u306a\u6539\u5584\u30b5\u30a4\u30af\u30eb\u3092\u56de\u3059\u3053\u3068<\/strong>\u304c\u91cd\u8981\u3067\u3059\u3002CSAT\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3057\u8ab2\u984c\u3092\u7279\u5b9a\u3001\u65bd\u7b56\u3092\u5b9f\u65bd\u3057\u305d\u306e\u7d50\u679c\u3092\u518d\u8a55\u4fa1\u3059\u308b\u3053\u3068\u3067\u3001\u6301\u7d9a\u7684\u306b\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30eb\u30fc\u30d7\u306e\u69cb\u7bc9\u624b\u9806<\/strong><\/p>\n\n\n\n<p class=\"has-medium-font-size\">1. <strong>\u5b9a\u671f\u7684\u306bCSAT\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u30fb\u5206\u6790<\/strong><\/p>\n\n\n\n<p>\u2022 \u6708\u6b21\u30fb\u56db\u534a\u671f\u3054\u3068\u306bCSAT\u30b9\u30b3\u30a2\u306e\u63a8\u79fb\u3092\u78ba\u8a8d<br>\u2022 \u30b9\u30b3\u30a2\u306e\u4f4e\u4e0b\u304c\u898b\u3089\u308c\u308b\u5834\u5408\u3001\u305d\u306e\u539f\u56e0\u3092\u7279\u5b9a<\/p>\n\n\n\n<p class=\"has-medium-font-size\">2. <strong>\u8ab2\u984c\u3092\u7279\u5b9a\u3057\u3001\u6539\u5584\u7b56\u3092\u5b9f\u65bd<\/strong><\/p>\n\n\n\n<p><strong>\u65bd\u7b56\u306e\u4e00\u4f8b<\/strong><br>\u2022 \u300c\u7279\u5b9a\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30b9\u30b3\u30a2\u304c\u4f4e\u3044\u300d\u2192 <strong>\u500b\u5225\u7814\u4fee\u3092\u5b9f\u65bd<\/strong><br>\u2022 \u300c\u3042\u308b\u6642\u9593\u5e2f\u306e\u30b9\u30b3\u30a2\u304c\u4f4e\u3044\u300d\u2192 <strong>\u5f85\u3061\u6642\u9593\u3092\u77ed\u7e2e\u3059\u308b\u65bd\u7b56\u3092\u5c0e\u5165<\/strong><br>\u2022 \u300c\u7279\u5b9a\u306e\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u3067\u4f4e\u8a55\u4fa1\u304c\u591a\u3044\u300d\u2192 <strong>FAQ\u3084\u30b9\u30af\u30ea\u30d7\u30c8\u3092\u898b\u76f4\u3059<\/strong><\/p>\n\n\n\n<p class=\"has-medium-font-size\">3. <strong>\u65bd\u7b56\u306e\u52b9\u679c\u3092\u6e2c\u5b9a\u3057\u3001PDCA\u3092\u56de\u3059<\/strong><\/p>\n\n\n\n<p>\u2022 \u65bd\u7b56\u5b9f\u65bd\u5f8c\u306eCSAT\u30b9\u30b3\u30a2\u3092\u518d\u6e2c\u5b9a\u3057\u3001\u6539\u5584\u304c\u898b\u3089\u308c\u308b\u304b\u3092\u78ba\u8a8d<br>\u2022 \u3082\u3057\u30b9\u30b3\u30a2\u304c\u6539\u5584\u3057\u306a\u3044\u5834\u5408\u306f\u3001\u5225\u306e\u65bd\u7b56\u3092\u691c\u8a0e\u3057\u3001\u518d\u5ea6\u5b9f\u65bd<\/p>\n\n\n\n<p class=\"has-medium-font-size\">4. <strong>\u9867\u5ba2\u306e\u30ea\u30a2\u30eb\u306a\u58f0\u3092\u6d3b\u7528<\/strong><\/p>\n\n\n\n<p>\u2022 \u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u81ea\u7531\u8a18\u8ff0\u6b04\u304b\u3089\u3001\u9867\u5ba2\u306e\u5177\u4f53\u7684\u306a\u610f\u898b\u3092\u62bd\u51fa<br>\u2022 \u300c\u3053\u306e\u5bfe\u5fdc\u306f\u826f\u304b\u3063\u305f\u300d\u300c\u25cb\u25cb\u306e\u90e8\u5206\u304c\u5206\u304b\u308a\u306b\u304f\u304b\u3063\u305f\u300d\u3068\u3044\u3063\u305f\u9867\u5ba2\u306e\u751f\u306e\u58f0\u3092\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u6559\u80b2\u3084\u30b5\u30fc\u30d3\u30b9\u6539\u5584\u306b\u53cd\u6620<br><br>CSAT\u3092\u5358\u306a\u308b\u6307\u6a19\u3068\u3057\u3066\u6271\u3046\u306e\u3067\u306f\u306a\u304f\u3001<strong>\u6539\u5584\u306e\u305f\u3081\u306e\u300c\u884c\u52d5\u6307\u6a19\u300d\u3068\u3057\u3066\u6d3b\u7528<\/strong>\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%81%BE%E3%81%A8%E3%82%81\"><\/span>\u307e\u3068\u3081<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>CSAT\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u6e2c\u5b9a\u3067\u304d\u308b\u6709\u52b9\u306a\u6307\u6a19\u3067\u3059\u3002\u7279\u306b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5fdc\u5bfe\u54c1\u8cea\u306e\u8a55\u4fa1\u3084\u30b5\u30fc\u30d3\u30b9\u6539\u5584\u306e\u6307\u6a19\u3068\u3057\u3066\u6d3b\u7528\u3067\u304d\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u8ca2\u732e\u3057\u307e\u3059\u3002\u307e\u305f\u3001AI\u3084FAQ\u306e\u6d3b\u7528\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u4ed5\u7d44\u307f\u3092\u6574\u3048\u308b\u3053\u3068\u3067\u3001\u52b9\u7387\u7684\u306a\u904b\u55b6\u3068\u6e80\u8db3\u5ea6\u5411\u4e0a\u3092\u4e21\u7acb\u3055\u305b\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<br><br>\u305f\u3060\u3057\u3001CSAT\u306e\u6570\u5024\u3060\u3051\u3092\u9d5c\u5451\u307f\u306b\u3059\u308b\u306e\u306f\u5371\u967a\u3067\u3059\u3002\u9867\u5ba2\u304c\u4e00\u6642\u7684\u306a\u611f\u60c5\u3067\u8a55\u4fa1\u3059\u308b\u30b1\u30fc\u30b9\u3082\u591a\u304f\u3001\u5fc5\u305a\u3057\u3082\u6b63\u3057\u3044\u9867\u5ba2\u4f53\u9a13\u3092\u53cd\u6620\u3057\u3066\u3044\u308b\u3068\u306f\u9650\u308a\u307e\u305b\u3093\u3002\u7d50\u679c\u306e\u5909\u52d5\u8981\u56e0\u3092\u5206\u6790\u3057\u3001NPS\u3084CES\u306a\u3069\u4ed6\u306e\u6307\u6a19\u3068\u7d44\u307f\u5408\u308f\u305b\u3066\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u6b63\u78ba\u306a\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u628a\u63e1\u3068\u6539\u5584\u306b\u3064\u306a\u3052\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u672c\u8a18\u4e8b\u304c\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a\u306e\u4e00\u52a9\u306b\u306a\u308c\u3070\u5e78\u3044\u3067\u3059\u3002<\/p>\n\n\n\n<div class=\"cta_area\">  <p class=\"cta_ttl\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u306e\u696d\u52d9\u52b9\u7387\u5316\u306b\u3064\u3044\u3066\u306f\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u306b\u3054\u76f8\u8ac7\u304f\u3060\u3055\u3044<\/p>  <p class=\"cta_text\">\u300c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u7acb\u3061\u4e0a\u3052\u306b\u3042\u305f\u308a\u3001\u9069\u5207\u306aKPI\u8a2d\u5b9a\u304c\u51fa\u6765\u305a\u306b\u56f0\u3063\u3066\u3044\u308b\u300d\u300c\u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a\u304c\u8ab2\u984c\u3060\u304c\u3001\u5177\u4f53\u7684\u306a\u65bd\u7b56\u304c\u6253\u3061\u51fa\u305b\u3066\u3044\u306a\u3044\u300d\u300c\u30bb\u30f3\u30bf\u30fc\u306e\u5b89\u5b9a\u3057\u305f\u904b\u55b6\u306e\u305f\u3081\u306bKPI\u306e\u898b\u76f4\u3057\u3092\u884c\u3044\u305f\u3044\u300d\u3053\u306e\u3088\u3046\u306a\u304a\u60a9\u307f\u3092\u62b1\u3048\u308b\u65b9\u306f\u3001\u4e00\u5ea6\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u306b\u3054\u76f8\u8ac7\u304f\u3060\u3055\u3044\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u5b9f\u7e3e25\u5e74\u4ee5\u4e0a\u306e\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u306f\u3001\u9ad8\u54c1\u8cea\u3067\u30b3\u30b9\u30c8\u524a\u6e1b\u306b\u5bc4\u4e0e\u3059\u308b\u5730\u65b9BPO\u30bb\u30f3\u30bf\u30fc\u306b\u3066\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u4ee3\u884c\u304c\u53ef\u80fd\u3067\u3059\u3002\u4f01\u696d\u5185\u3067\u306e\u30a4\u30f3\u30cf\u30a6\u30b9\u904b\u55b6\u3082\u53ef\u80fd\uff01\u307e\u305a\u306f\u4ee5\u4e0b\u30dc\u30bf\u30f3\u3088\u308a\u304a\u6c17\u8efd\u306b\u3054\u76f8\u8ac7\u304f\u3060\u3055\u3044\u3002<\/p>\n  <p class=\"cta_btn\">\n    <a href=\"https:\/\/willof-work.co.jp\/corp\/contact\/officework\/?utm_source=connenavi&#038;utm_medium=button&#038;utm_campaign=contact&#038;utm_term=5064_2\" target=\"_blank\" rel=\"noopener\">\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30afBPO\u62c5\u5f53\u8005\u306b\u76f8\u8ac7\u3059\u308b<\/a>\n  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