{"id":5179,"date":"2025-01-31T23:50:05","date_gmt":"2025-01-31T14:50:05","guid":{"rendered":"https:\/\/callcenternavi.jp\/connenavi\/?post_type=news&#038;p=5179"},"modified":"2026-02-02T14:20:43","modified_gmt":"2026-02-02T05:20:43","slug":"%e6%84%9f%e6%83%85%e5%88%86%e6%9e%90%e3%82%92%e3%82%b3%e3%83%bc%e3%83%ab%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc%e3%81%a7%e6%b4%bb%e7%94%a8%ef%bc%81%e9%a1%a7%e5%ae%a2%e6%ba%80%e8%b6%b3%e5%ba%a6%e3%82%92","status":"publish","type":"news","link":"https:\/\/callcenternavi.jp\/connenavi\/note\/5179\/","title":{"rendered":"\u611f\u60c5\u5206\u6790\u3092\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u6d3b\u7528\uff01\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u65b9\u6cd5\u3092\u30b1\u30fc\u30b9\u5225\u306e\u5177\u4f53\u4f8b\u3067\u89e3\u8aac"},"content":{"rendered":"\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3044\u3066\u3001\u9867\u5ba2\u5bfe\u5fdc\u306e\u8cea\u3092\u9ad8\u3081\u308b\u3053\u3068\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CS\uff09\u306e\u5411\u4e0a\u3084\u4f01\u696d\u306e\u4fe1\u983c\u6027\u5411\u4e0a\u306b\u76f4\u7d50\u3057\u307e\u3059\u3002\u8fd1\u5e74\u6ce8\u76ee\u3055\u308c\u3066\u3044\u308b\u300c\u611f\u60c5\u5206\u6790\u6280\u8853\u300d\u306f\u3001\u9867\u5ba2\u306e\u611f\u60c5\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u628a\u63e1\u3057\u3001\u8fc5\u901f\u304b\u3064\u7684\u78ba\u306a\u5bfe\u5fdc\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u611f\u60c5\u5206\u6790\u306e\u4ed5\u7d44\u307f\u3084\u9867\u5ba2\u5bfe\u5fdc\u3067\u5f97\u3089\u308c\u308b\u5177\u4f53\u7684\u306a\u30e1\u30ea\u30c3\u30c8\u3001\u30c4\u30fc\u30eb\u9078\u3073\u306e\u30dd\u30a4\u30f3\u30c8\u3001\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u5225\u306e\u5177\u4f53\u4e8b\u4f8b\u3092\u308f\u304b\u308a\u3084\u3059\u304f\u89e3\u8aac\u3057\u307e\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306e\u6539\u5584\u3092\u76ee\u6307\u3059\u65b9\u306b\u3068\u3063\u3066\u3001\u611f\u60c5\u5206\u6790\u306e\u53ef\u80fd\u6027\u3092\u77e5\u308b\u305f\u3081\u306e\u5fc5\u8aad\u30ac\u30a4\u30c9\u3067\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>\u25bc\u95a2\u9023\u8a18\u4e8b\u306f\u3053\u3061\u3089<\/strong><br>\u300c<a title=\"\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5182\/\" target=\"_blank\" rel=\"noopener\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306e\u611f\u60c5\u5206\u6790\u3068\u306f\uff1f\u57fa\u672c\u7684\u306a\u4ed5\u7d44\u307f\u3068\u6d3b\u7528\u30e1\u30ea\u30c3\u30c8\u3092\u5fb9\u5e95\u89e3\u8aac<\/a>\u300d<br>\u300c<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5249\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306e\u96e2\u8077\u3092\u9632\u3050\uff01\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3059\u308b\u611f\u60c5\u5206\u6790\u306e\u6d3b\u7528\u6cd5\u3092\u89e3\u8aac<\/a>\u300d<\/p>\n<\/div><\/div>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-transparent ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">TOPICS<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5179\/#%E6%84%9F%E6%83%85%E5%88%86%E6%9E%90%E3%81%A8%E3%81%AF%EF%BC%9F%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E6%A5%AD%E5%8B%99%E3%81%A7%E3%81%AE%E5%BF%85%E8%A6%81%E6%80%A7\" >\u611f\u60c5\u5206\u6790\u3068\u306f\uff1f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u3067\u306e\u5fc5\u8981\u6027<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5179\/#%E6%84%9F%E6%83%85%E5%88%86%E6%9E%90%E3%83%84%E3%83%BC%E3%83%AB%E3%81%AE%E9%81%B8%E3%81%B3%E6%96%B9%E3%81%A8%E4%B8%BB%E3%81%AA%E7%A8%AE%E9%A1%9E\" >\u611f\u60c5\u5206\u6790\u30c4\u30fc\u30eb\u306e\u9078\u3073\u65b9\u3068\u4e3b\u306a\u7a2e\u985e<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5179\/#%E6%84%9F%E6%83%85%E5%88%86%E6%9E%90%E3%82%92%E5%88%A9%E7%94%A8%E3%81%97%E3%81%9F%E3%83%A6%E3%83%BC%E3%82%B9%E3%82%B1%E3%83%BC%E3%82%B9%E5%88%A5%E3%81%AE%E5%85%B7%E4%BD%93%E4%BE%8B\" >\u611f\u60c5\u5206\u6790\u3092\u5229\u7528\u3057\u305f\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u5225\u306e\u5177\u4f53\u4f8b<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5179\/#%E3%81%BE%E3%81%A8%E3%82%81\" >\u307e\u3068\u3081<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E6%84%9F%E6%83%85%E5%88%86%E6%9E%90%E3%81%A8%E3%81%AF%EF%BC%9F%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E6%A5%AD%E5%8B%99%E3%81%A7%E3%81%AE%E5%BF%85%E8%A6%81%E6%80%A7\"><\/span>\u611f\u60c5\u5206\u6790\u3068\u306f\uff1f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u3067\u306e\u5fc5\u8981\u6027<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">\u611f\u60c5\u5206\u6790\u306e\u57fa\u672c\u7684\u306a\u4ed5\u7d44\u307f<\/h3>\n\n\n\n<p><a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5182\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u611f\u60c5\u5206\u6790<\/a>\u3068\u306f\u3001\u30c6\u30ad\u30b9\u30c8\u3084\u97f3\u58f0\u30c7\u30fc\u30bf\u3092\u89e3\u6790\u3057\u3001\u611f\u60c5\u306e\u7a2e\u985e\u3084\u5f37\u5ea6\u3092\u5b9a\u91cf\u5316\u3059\u308b\u6280\u8853\u306e\u3053\u3068\u3067\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3044\u3066\u306f\u3001\u9867\u5ba2\u3068\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u4f1a\u8a71\u5185\u5bb9\u3084\u30c8\u30fc\u30f3\u3092\u89e3\u6790\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u4e0d\u6e80\u3084\u6e80\u8db3\u3001\u56f0\u60d1\u306a\u3069\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u628a\u63e1\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4e3b\u306b\u4ee5\u4e0b\u306e2\u3064\u306e\u65b9\u6cd5\u304c\u4f7f\u308f\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>\u30c6\u30ad\u30b9\u30c8\u611f\u60c5\u5206\u6790<\/strong><\/h4>\n\n\n\n<p>\u30c6\u30ad\u30b9\u30c8\u611f\u60c5\u5206\u6790\u306f\u3001\u9867\u5ba2\u306e\u30c1\u30e3\u30c3\u30c8\u3001\u30e1\u30fc\u30eb\u3001SNS\u6295\u7a3f\u3001\u30ec\u30d3\u30e5\u30fc\u306a\u3069\u306e\u30c6\u30ad\u30b9\u30c8\u30c7\u30fc\u30bf\u3092\u89e3\u6790\u3057\u3001\u611f\u60c5\u306e\u7a2e\u985e\uff08\u30dd\u30b8\u30c6\u30a3\u30d6\u30fb\u30cd\u30ac\u30c6\u30a3\u30d6\u30fb\u30cb\u30e5\u30fc\u30c8\u30e9\u30eb\uff09\u3084\u5f37\u5ea6\u3092\u7279\u5b9a\u3059\u308b\u6280\u8853\u3067\u3059\u3002\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\uff08NLP\uff09\u3092\u6d3b\u7528\u3057\u3001\u30ad\u30fc\u30ef\u30fc\u30c9\u3001\u6587\u7ae0\u306e\u69cb\u9020\u3001\u6587\u8108\u3092\u89e3\u6790\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u611f\u60c5\u3092\u6570\u5024\u5316\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u5358\u7d14\u306b\u30cd\u30ac\u30c6\u30a3\u30d6\u30ef\u30fc\u30c9\u3092\u30ad\u30fc\u30ef\u30fc\u30c9\u3068\u3057\u3066\u30de\u30c3\u30c1\u30f3\u30b0\u3055\u305b\u308b\u3082\u306e\u304b\u3089\u3001\u6700\u8fd1\u3067\u306fLLM\u3092\u5229\u7528\u3057\u3066\u6587\u8108\u304b\u3089\u300c\u30af\u30ec\u30fc\u30e0\u300d\u300c\u4fa1\u683c\u4e0d\u6e80\u300d\u300c\u6280\u8853\u30c8\u30e9\u30d6\u30eb\u300d\u306a\u3069\u306e\u30ab\u30c6\u30b4\u30ea\u3092\u81ea\u52d5\u5206\u985e\u3067\u304d\u308b\u3082\u306e\u307e\u3067\u69d8\u3005\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1024\" height=\"737\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/01\/emotional-analysis-text-1024x737.png\" alt=\"\" class=\"wp-image-5180\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/01\/emotional-analysis-text-1024x737.png 1024w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/01\/emotional-analysis-text-300x216.png 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/01\/emotional-analysis-text-768x553.png 768w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/01\/emotional-analysis-text.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/www.userlocal.jp\/press\/20190425at\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u3010\u51fa\u5178\uff1a\u30e6\u30fc\u30b6\u30fc\u30ed\u30fc\u30ab\u30eb\u3000\u30d7\u30ec\u30b9\u30ea\u30ea\u30fc\u30b9\u3088\u308a\u3011<\/a><\/figcaption><\/figure>\n<\/div>\n\n\n<h4 class=\"wp-block-heading\"><strong>\u97f3\u58f0\u611f\u60c5\u5206\u6790<\/strong><\/h4>\n\n\n\n<p>\u97f3\u58f0\u611f\u60c5\u5206\u6790\u306f\u3001\u9867\u5ba2\u306e\u58f0\u306e\u30c8\u30fc\u30f3\u3001\u97f3\u91cf\u3001\u8a71\u3059\u30b9\u30d4\u30fc\u30c9\u3001\u9593\u306e\u53d6\u308a\u65b9\u306a\u3069\u306e\u975e\u8a00\u8a9e\u7684\u8981\u7d20\u3092\u89e3\u6790\u3057\u3001\u611f\u60c5\u3092\u6570\u5024\u5316\u3059\u308b\u6280\u8853\u3067\u3059\u3002\u97f3\u58f0\u8a8d\u8b58\uff0bAI\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u8a71\u3057\u65b9\u304b\u3089\u300c\u6012\u308a\u300d\u300c\u4e0d\u6e80\u300d\u300c\u8208\u596e\u300d\u300c\u5b89\u5fc3\u300d\u306a\u3069\u3092\u5224\u65ad\u3057\u3001\u9069\u5207\u306a\u5bfe\u5fdc\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u7279\u306b\u3001\u65e5\u672c\u306e\u9867\u5ba2\u5bfe\u5fdc\u306b\u304a\u3044\u3066\u306f\u300c\u5bdf\u3059\u308b\u6587\u5316\u300d\u304c\u5f37\u304f\u3001\u9867\u5ba2\u304c\u76f4\u63a5\u7684\u306a\u611f\u60c5\u8868\u73fe\u3092\u907f\u3051\u308b\u50be\u5411\u304c\u3042\u308b\u305f\u3081\u3001\u97f3\u58f0\u306e\u30c8\u30fc\u30f3\u3084\u8a71\u901f\u306e\u5909\u5316\u3092\u89e3\u6790\u3059\u308b\u6280\u8853\u304c\u91cd\u8981\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1024\" height=\"795\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/01\/emotional-analysis-audio-1024x795.png\" alt=\"\" class=\"wp-image-5181\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/01\/emotional-analysis-audio-1024x795.png 1024w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/01\/emotional-analysis-audio-300x233.png 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/01\/emotional-analysis-audio-768x596.png 768w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/01\/emotional-analysis-audio.png 1172w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/www.userlocal.jp\/press\/20201119va\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u3010\u51fa\u5178\uff1a\u30e6\u30fc\u30b6\u30fc\u30ed\u30fc\u30ab\u30eb\u3000\u30d7\u30ec\u30b9\u30ea\u30ea\u30fc\u30b9\u3088\u308a\u3011<\/a><\/figcaption><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\">\u9867\u5ba2\u5bfe\u5fdc\u306b\u304a\u3051\u308b\u611f\u60c5\u5206\u6790\u306e\u5f79\u5272<\/h3>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u9867\u5ba2\u306e\u611f\u60c5\u3092\u7684\u78ba\u306b\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u611f\u60c5\u5206\u6790\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u52b9\u679c\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u5411\u4e0a<\/h4>\n\n\n\n<p>\u9867\u5ba2\u306e\u4e0d\u6e80\u304c\u9ad8\u307e\u3063\u305f\u77ac\u9593\u3092\u691c\u77e5\u3057\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3084\u7ba1\u7406\u8005\u306b\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u901a\u77e5\u3059\u308b\u4ed5\u7d44\u307f\u3092\u5c0e\u5165\u3059\u308c\u3070\u3001\u5bfe\u5fdc\u30b9\u30d4\u30fc\u30c9\u304c\u5411\u4e0a\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u9867\u5ba2\u304c\u30a8\u30b9\u30ab\u30ec\u30fc\u30c8\u3059\u308b\u524d\u306b\u89e3\u6c7a\u7b56\u3092\u63d0\u793a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u54c1\u8cea\u7ba1\u7406\u3068\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3078\u306e\u6d3b\u7528<\/h4>\n\n\n\n<p>\u901a\u8a71\u8a18\u9332\u306e\u611f\u60c5\u5206\u6790\u30c7\u30fc\u30bf\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u8a55\u4fa1\u3084\u3001\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u6539\u5584\u306b\u6d3b\u7528\u3067\u304d\u307e\u3059\u3002\u7279\u306b\u96e3\u3057\u3044\u5bfe\u5fdc\u4e8b\u4f8b\u3092\u7279\u5b9a\u3057\u3001\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u3092\u5171\u6709\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u696d\u52d9\u6539\u5584\u306e\u305f\u3081\u306e\u6d1e\u5bdf<\/h4>\n\n\n\n<p>\u611f\u60c5\u5206\u6790\u304b\u3089\u5f97\u3089\u308c\u305f\u30c7\u30fc\u30bf\u306f\u3001\u9867\u5ba2\u304c\u4e0d\u6e80\u3092\u611f\u3058\u3084\u3059\u3044\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u554f\u984c\u70b9\u3084\u3001\u5bfe\u5fdc\u30d7\u30ed\u30bb\u30b9\u306e\u975e\u52b9\u7387\u306a\u90e8\u5206\u3092\u7279\u5b9a\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u7684\u78ba\u306a\u6539\u5584\u65bd\u7b56\u3092\u8b1b\u3058\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E6%84%9F%E6%83%85%E5%88%86%E6%9E%90%E3%83%84%E3%83%BC%E3%83%AB%E3%81%AE%E9%81%B8%E3%81%B3%E6%96%B9%E3%81%A8%E4%B8%BB%E3%81%AA%E7%A8%AE%E9%A1%9E\"><\/span>\u611f\u60c5\u5206\u6790\u30c4\u30fc\u30eb\u306e\u9078\u3073\u65b9\u3068\u4e3b\u306a\u7a2e\u985e<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">\u9867\u5ba2\u5bfe\u5fdc\u306e\u8cea\u3092\u5411\u4e0a\u3055\u305b\u308b\u30c4\u30fc\u30eb\u9078\u3073\u306e\u30dd\u30a4\u30f3\u30c8<\/h3>\n\n\n\n<p>\u611f\u60c5\u5206\u6790\u30c4\u30fc\u30eb\u3092\u9078\u3076\u969b\u306b\u306f\u3001\u4ee5\u4e0b\u306e\u30dd\u30a4\u30f3\u30c8\u3092\u8003\u616e\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>\u30b3\u30b9\u30c8\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3068<\/strong>\u904b\u7528\u6027<\/h4>\n\n\n\n<p>\u611f\u60c5\u5206\u6790\u30c4\u30fc\u30eb\u3092\u5c0e\u5165\u3059\u308b\u969b\u306b\u306f\u3001\u521d\u671f\u8cbb\u7528\u3060\u3051\u3067\u306a\u304f\u3001\u904b\u7528\u306b\u5fc5\u8981\u306a\u30ea\u30bd\u30fc\u30b9\u3084\u30e9\u30f3\u30cb\u30f3\u30b0\u30b3\u30b9\u30c8\u3092\u614e\u91cd\u306b\u691c\u8a0e\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u591a\u304f\u306e\u30c4\u30fc\u30eb\u306f\u3001\u8cb7\u3044\u5207\u308a\u578b\u30fb\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u578b\u30fb\u5f93\u91cf\u8ab2\u91d1\u578b\u306e\u3044\u305a\u308c\u304b\u306e\u6599\u91d1\u4f53\u7cfb\u3092\u63a1\u7528\u3057\u3066\u3044\u307e\u3059\u3002\u81ea\u793e\u306e\u5229\u7528\u6599\u306e\u5834\u5408\u3001\u3069\u308c\u304c\u6700\u9069\u306a\u8ab2\u91d1\u4f53\u7cfb\u306a\u306e\u304b\u3092\u8003\u616e\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u9ad8\u6a5f\u80fd\u306a\u30c4\u30fc\u30eb\u3067\u3042\u3063\u3066\u3082\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u4f7f\u3044\u3053\u306a\u305b\u306a\u3051\u308c\u3070\u610f\u5473\u304c\u3042\u308a\u307e\u305b\u3093\u3002\u76f4\u611f\u7684\u306b\u64cd\u4f5c\u3067\u304d\u308b\u30e6\u30fc\u30b6\u30fc\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\uff08UI\uff09\u3084\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u5411\u3051\u306e\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u30d7\u30ed\u30b0\u30e9\u30e0\u304c\u6574\u5099\u3055\u308c\u3066\u3044\u308b\u304b\u3082\u91cd\u8981\u306a\u5224\u65ad\u57fa\u6e96\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u52a0\u3048\u3066\u3001\u65e2\u5b58\u306e<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/2475\/\" target=\"_blank\" rel=\"noopener\" title=\"\">CRM<\/a>\u3084\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u7d71\u5408\u6027\u3082\u898b\u9003\u305b\u307e\u305b\u3093\u3002PBX\u3084\u9867\u5ba2\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\u3068\u30b9\u30e0\u30fc\u30ba\u306b\u9023\u643a\u3067\u304d\u308b\u304b\u3069\u3046\u304b\u3092\u78ba\u8a8d\u3059\u308b\u3053\u3068\u3067\u3001\u5c0e\u5165\u5f8c\u306e\u696d\u52d9\u52b9\u7387\u3092\u6700\u5927\u5316\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>AI\u642d\u8f09\u30c4\u30fc\u30eb\u306b\u3088\u308b\u7cbe\u5ea6\u306e\u9055\u3044<\/strong><\/h4>\n\n\n\n<p>AI\u3092\u6d3b\u7528\u3057\u305f\u611f\u60c5\u5206\u6790\u30c4\u30fc\u30eb\u306f\u3001\u5f93\u6765\u306e\u30eb\u30fc\u30eb\u30d9\u30fc\u30b9\u306e\u5206\u6790\u624b\u6cd5\u3088\u308a\u3082\u9ad8\u7cbe\u5ea6\u306a\u611f\u60c5\u8b58\u5225\u304c\u53ef\u80fd\u3067\u3059\u3002\u4f8b\u3048\u3070\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306aAI\u6280\u8853\u304c\u642d\u8f09\u3055\u308c\u3066\u3044\u308b\u30c4\u30fc\u30eb\u306f\u3001\u9867\u5ba2\u5bfe\u5fdc\u306e\u8cea\u3092\u5411\u4e0a\u3055\u305b\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u97f3\u58f0\u30c8\u30fc\u30f3\u5206\u6790<\/strong>: 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class=\"wp-block-heading\"><strong>\u30b5\u30dd\u30fc\u30c8\u4f53\u5236\u3068\u5c0e\u5165\u5f8c\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u6027<\/strong><\/h4>\n\n\n\n<p>\u611f\u60c5\u5206\u6790\u30c4\u30fc\u30eb\u306e\u5c0e\u5165\u5f8c\u3001\u9069\u5207\u306a\u904b\u7528\u3092\u884c\u3046\u305f\u3081\u306b\u306f\u30b5\u30dd\u30fc\u30c8\u4f53\u5236\u306e\u5145\u5b9f\u5ea6\u3068\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u306e\u67d4\u8edf\u6027\u304c\u91cd\u8981\u306a\u30dd\u30a4\u30f3\u30c8\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>AI\u30d9\u30fc\u30b9\u306e\u611f\u60c5\u5206\u6790\u30c4\u30fc\u30eb\u306f\u3001\u904b\u7528\u3092\u7d9a\u3051\u308b\u4e2d\u3067\u7cbe\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u5b9a\u671f\u7684\u306a\u30c7\u30fc\u30bf\u30c1\u30e5\u30fc\u30cb\u30f3\u30b0\u304c\u53ef\u80fd\u306a\u30c4\u30fc\u30eb\u3092\u9078\u3076\u3068\u3001\u7d99\u7d9a\u7684\u306a\u696d\u52d9\u6539\u5584\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u300124\u6642\u9593\u5bfe\u5fdc\u306e\u30b5\u30dd\u30fc\u30c8\u30bb\u30f3\u30bf\u30fc\u304c\u3042\u308b\u304b\u3001\u30c1\u30e3\u30c3\u30c8\u30fb\u96fb\u8a71\u30fb\u30e1\u30fc\u30eb\u306a\u3069\u306e\u554f\u3044\u5408\u308f\u305b\u65b9\u6cd5\u304c\u5145\u5b9f\u3057\u3066\u3044\u308b\u304b\u3092\u78ba\u8a8d\u3057\u307e\u3057\u3087\u3046\u3002\u7279\u306b\u3001\u5c0e\u5165\u521d\u671f\u6bb5\u968e\u3067\u306f\u30c8\u30e9\u30d6\u30eb\u304c\u767a\u751f\u3057\u3084\u3059\u3044\u305f\u3081\u3001\u8fc5\u901f\u306a\u5bfe\u5fdc\u304c\u53ef\u80fd\u306a\u30d9\u30f3\u30c0\u30fc\u3092\u9078\u3076\u3053\u3068\u304c\u63a8\u5968\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u4e3b\u306a\u611f\u60c5\u5206\u6790\u30c4\u30fc\u30eb\u306e\u7a2e\u985e<\/h3>\n\n\n\n<p>\u611f\u60c5\u5206\u6790\u30c4\u30fc\u30eb\u306b\u306f\u3055\u307e\u3056\u307e\u306a\u7a2e\u985e\u304c\u3042\u308a\u3001\u305d\u308c\u305e\u308c\u7279\u5fb4\u304c\u3042\u308a\u307e\u3059\u3002\u4ee5\u4e0b\u306b\u4ee3\u8868\u7684\u306a3\u3064\u306e\u7a2e\u985e\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h4 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class=\"wp-block-heading\"><strong>\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u578b\u30c4\u30fc\u30eb\u306e\u7279\u5fb4\u3068\u53ef\u80fd\u6027<\/strong><\/h4>\n\n\n\n<p>\u97f3\u58f0\u3068\u30c6\u30ad\u30b9\u30c8\u306e\u4e21\u65b9\u3092\u5206\u6790\u3067\u304d\u308b\u30c4\u30fc\u30eb\u306f\u3001\u9867\u5ba2\u5bfe\u5fdc\u306e\u3055\u307e\u3056\u307e\u306a\u30b7\u30fc\u30f3\u3067\u4e00\u8cab\u3057\u305f\u611f\u60c5\u5206\u6790\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u3092\u6a2a\u65ad\u3057\u305f\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3057\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u7dcf\u5408\u7684\u306b\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E6%84%9F%E6%83%85%E5%88%86%E6%9E%90%E3%82%92%E5%88%A9%E7%94%A8%E3%81%97%E3%81%9F%E3%83%A6%E3%83%BC%E3%82%B9%E3%82%B1%E3%83%BC%E3%82%B9%E5%88%A5%E3%81%AE%E5%85%B7%E4%BD%93%E4%BE%8B\"><\/span>\u611f\u60c5\u5206\u6790\u3092\u5229\u7528\u3057\u305f\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u5225\u306e\u5177\u4f53\u4f8b<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a\u306e\u5177\u4f53\u4f8b<\/h3>\n\n\n\n<p>\u611f\u60c5\u5206\u6790\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/4278\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CS\uff09<\/a>\u306e\u5411\u4e0a\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002\u5177\u4f53\u7684\u306a\u4e8b\u4f8b\u3068\u3057\u3066\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u52b9\u679c\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h4 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class=\"wp-block-heading\"><strong>\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u4f53\u9a13\u306e\u5f37\u5316<\/strong><\/h4>\n\n\n\n<p>\u9867\u5ba2\u304c\u6e80\u8db3\u3057\u3066\u3044\u308b\u77ac\u9593\u3092\u691c\u77e5\u3057\u3001\u305d\u306e\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u9069\u5207\u306a\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u3092\u884c\u3046\u3053\u3068\u3067\u3001\u597d\u5370\u8c61\u3092\u3055\u3089\u306b\u5f37\u5316\u3057\u3001\u30ea\u30d4\u30fc\u30bf\u30fc\u5316\u3092\u4fc3\u9032\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3042\u308b\u6d77\u5916\u306e\u822a\u7a7a\u4f1a\u793e\u3067\u306f\u3001\u96fb\u8a71\u3084\u30c1\u30e3\u30c3\u30c8\u3067\u306e\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u5f8c\u306b\u3001\u611f\u60c5\u30b9\u30b3\u30a2\u304c\u9ad8\u3044\u9867\u5ba2\uff08\uff1d\u6e80\u8db3\u5ea6\u304c\u9ad8\u3044\u3068\u5224\u65ad\u3055\u308c\u305f\u9867\u5ba2\uff09\u306b\u5bfe\u3057\u3001\u300c\u6b21\u56de\u306e\u642d\u4e57\u6642\u306b\u512a\u5148\u30c1\u30a7\u30c3\u30af\u30a4\u30f3\u3092\u7121\u6599\u3067\u63d0\u4f9b\u3059\u308b\u300d\u7279\u5178\u3092\u5373\u6642\u6848\u5185\u3059\u308b\u65bd\u7b56\u3092\u5c0e\u5165\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u9867\u5ba2\u306e\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u4f53\u9a13\u304c\u3088\u308a\u5f37\u5316\u3055\u308c\u3001\u30ea\u30d4\u30fc\u30bf\u30fc\u7387\u304c\u5411\u4e0a\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30af\u30ec\u30fc\u30e0\u5bfe\u5fdc\u306e\u52b9\u7387\u5316\u3068\u9069\u5207\u306a\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3<\/h3>\n\n\n\n<p>\u611f\u60c5\u5206\u6790\u306f\u3001\u9867\u5ba2\u5bfe\u5fdc\u306e\u4e2d\u3067\u3082\u7279\u306b\u30af\u30ec\u30fc\u30e0\u51e6\u7406\u306b\u304a\u3044\u3066\u5927\u304d\u306a\u52b9\u679c\u3092\u767a\u63ee\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>\u65e9\u671f\u8b66\u544a\u30b7\u30b9\u30c6\u30e0\u3068\u3057\u3066\u306e\u6d3b\u7528<\/strong><\/h4>\n\n\n\n<p>\u97f3\u58f0\u611f\u60c5\u5206\u6790\u30c4\u30fc\u30eb\u304c\u9867\u5ba2\u306e\u300c\u6012\u308a\u300d\u3084\u300c\u4e0d\u6e80\u300d\u306e\u611f\u60c5\u3092\u691c\u77e5\u3059\u308b\u3068\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u30a2\u30e9\u30fc\u30c8\u3092\u767a\u4fe1\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30af\u30ec\u30fc\u30e0\u304c\u6df1\u523b\u5316\u3059\u308b\u524d\u306b\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u305f\u3081\u306e\u5bfe\u5fdc\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3042\u308b\u9280\u884c\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u9867\u5ba2\u304c\u300c\u624b\u7d9a\u304d\u306b\u6642\u9593\u304c\u304b\u304b\u308b\u300d\u300c\u8aac\u660e\u304c\u5206\u304b\u308a\u306b\u304f\u3044\u300d\u3068\u4e0d\u6e80\u3092\u8ff0\u3079\u305f\u5834\u5408\u3001\u611f\u60c5\u5206\u6790\u30c4\u30fc\u30eb\u304c\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u5bfe\u5fdc\u54c1\u8cea\u3092\u30b9\u30b3\u30a2\u30ea\u30f3\u30b0\u3057\u3001\u4e0d\u6e80\u304c\u4e00\u5b9a\u306e\u95be\u5024\u3092\u8d85\u3048\u305f\u5834\u5408\u306f\u7ba1\u7406\u8005\u306b\u81ea\u52d5\u901a\u77e5\u3059\u308b\u4ed5\u7d44\u307f\u3092\u63a1\u7528\u3057\u307e\u3057\u305f\u3002\u5c0e\u5165\u306e\u7d50\u679c\u3001\u30af\u30ec\u30fc\u30e0\u306e\u9577\u671f\u5316\u3092\u9632\u304e\u3001\u89e3\u6c7a\u307e\u3067\u306e\u6642\u9593\u309225%\u77ed\u7e2e\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u5224\u65ad\u306e\u6700\u9069\u5316<\/strong><\/h4>\n\n\n\n<p>\u554f\u984c\u306e\u6df1\u523b\u5ea6\u306b\u5fdc\u3058\u3066\u9069\u5207\u306a\u90e8\u7f72\u3084\u7ba1\u7406\u8005\u306b<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/3006\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3<\/a>\u3059\u308b\u4ed5\u7d44\u307f\u3092\u4f5c\u308b\u3053\u3068\u3067\u3001\u52b9\u7387\u7684\u306b\u554f\u984c\u3092\u89e3\u6c7a\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u640d\u306a\u3046\u30ea\u30b9\u30af\u3092\u6700\u5c0f\u9650\u306b\u6291\u3048\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u5927\u624b\u5bb6\u96fb\u30e1\u30fc\u30ab\u30fc\u3067\u306f\u3001\u611f\u60c5\u5206\u6790\u3092\u6d3b\u7528\u3057\u3066\u300c\u4fee\u7406\u30fb\u4ea4\u63db\u306e\u5fc5\u8981\u6027\u304c\u9ad8\u3044\u30af\u30ec\u30fc\u30e0\u300d\u3092\u5373\u5ea7\u306b\u6280\u8853\u90e8\u9580\u3078\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3059\u308b\u4ed5\u7d44\u307f\u3092\u5c0e\u5165\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u5f93\u6765\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u554f\u984c\u306e\u8a73\u7d30\u3092\u805e\u304d\u53d6\u3063\u305f\u5f8c\u3001\u624b\u52d5\u3067\u4fee\u7406\u4f9d\u983c\u3092\u884c\u3063\u3066\u3044\u305f\u305f\u3081\u3001\u89e3\u6c7a\u307e\u3067\u306b\u6642\u9593\u304c\u304b\u304b\u3063\u3066\u3044\u307e\u3057\u305f\u3002\u611f\u60c5\u5206\u6790\u5c0e\u5165\u5f8c\u306f\u9867\u5ba2\u304c\u300c\u4f55\u5ea6\u3082\u4fee\u7406\u306b\u51fa\u3057\u3066\u3044\u308b\u300d\u300c\u3059\u3050\u306b\u4ea4\u63db\u3057\u3066\u307b\u3057\u3044\u300d\u3068\u3044\u3063\u305f\u5f37\u3044\u8981\u671b\u3092\u793a\u3057\u305f\u5834\u5408\u3001\u611f\u60c5\u30b9\u30b3\u30a2\u3068\u30ad\u30fc\u30ef\u30fc\u30c9\u3092\u57fa\u306b\u3001\u5373\u5ea7\u306b\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u5b9f\u65bd\u3059\u308b\u4ed5\u7d44\u307f\u306b\u5909\u66f4\u3002\u7d50\u679c\u3001\u4fee\u7406\u30fb\u4ea4\u63db\u306b\u304b\u304b\u308b\u6642\u9593\u304c40%\u77ed\u7e2e\u3055\u308c\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u5411\u4e0a\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u5f37\u5316\u3068\u7d99\u7d9a\u7684\u306a\u95a2\u4fc2\u69cb\u7bc9<\/h3>\n\n\n\n<p><a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5220\/\">\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3<\/a>\u306e\u5411\u4e0a\u306b\u3082\u611f\u60c5\u5206\u6790\u306f\u6709\u52b9\u3067\u3059\u3002\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u306e\u4e2d\u3067\u5f97\u3089\u308c\u305f\u611f\u60c5\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u3068\u306e\u9577\u671f\u7684\u306a\u95a2\u4fc2\u3092\u7bc9\u304f\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>\u9867\u5ba2\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53cd\u6620\u3057\u305f\u30b5\u30fc\u30d3\u30b9\u6539\u5584<\/strong><\/h4>\n\n\n\n<p>\u611f\u60c5\u5206\u6790\u306b\u3088\u308a\u5f97\u3089\u308c\u305f\u30cd\u30ac\u30c6\u30a3\u30d6\u306a\u611f\u60c5\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u3084\u88fd\u54c1\u306e\u6539\u5584\u306b\u5f79\u7acb\u3066\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u4fe1\u983c\u3092\u5f97\u3089\u308c\u307e\u3059\u3002\u5358\u306a\u308b\u30a2\u30f3\u30b1\u30fc\u30c8\u7d50\u679c\u3060\u3051\u3067\u306a\u304f\u3001\u9867\u5ba2\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306b\u5bfe\u3057\u3066\u767a\u3059\u308b\u300c\u4e0d\u6e80\u300d\u300c\u4e0d\u5b89\u300d\u300c\u8981\u671b\u300d\u306a\u3069\u306e\u611f\u60c5\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3059\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u672c\u8cea\u7684\u306a\u6539\u5584\u30dd\u30a4\u30f3\u30c8\u3092\u7279\u5b9a\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3042\u308bEC\u30b5\u30a4\u30c8\u3067\u306f\u3001\u300c\u914d\u9001\u304c\u9045\u3044\u300d\u300c\u5546\u54c1\u304c\u5c4a\u304b\u306a\u3044\u300d\u3068\u3044\u3046\u30af\u30ec\u30fc\u30e0\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306b\u591a\u304f\u5bc4\u305b\u3089\u308c\u3066\u3044\u307e\u3057\u305f\u3002\u305d\u3053\u3067\u3001\u611f\u60c5\u5206\u6790\u3092\u6d3b\u7528\u3057\u3001\u30cd\u30ac\u30c6\u30a3\u30d6\u306a\u611f\u60c5\u3092\u542b\u3080\u9867\u5ba2\u306e\u767a\u8a00\u3092\u8a73\u7d30\u306b\u5206\u6790\u3057\u305f\u3068\u3053\u308d\u3001\u4ee5\u4e0b\u306e\u30d1\u30bf\u30fc\u30f3\u304c\u660e\u3089\u304b\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u300c\u914d\u9001\u304c\u9045\u3044\u300d\u3068\u611f\u3058\u308b\u9867\u5ba2\u306e\u4e0d\u6e80\u5ea6\u304c\u7279\u306b\u9ad8\u307e\u308b\u306e\u306f\u3001\u767a\u9001\u9023\u7d61\u5f8c\u306e24\u6642\u9593\u4ee5\u5185\u3002<\/li>\n\n\n\n<li>\u914d\u9001\u72b6\u6cc1\u304c\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u5206\u304b\u3089\u306a\u3044\u3053\u3068\u304c\u3001\u4e0d\u5b89\u611f\u3092\u52a9\u9577\u3057\u3066\u3044\u308b\u3002<\/li>\n\n\n\n<li>\u7279\u5b9a\u306e\u914d\u9001\u696d\u8005\u3092\u6307\u5b9a\u3057\u305f\u6ce8\u6587\u306b\u30af\u30ec\u30fc\u30e0\u304c\u96c6\u4e2d\u3057\u3066\u3044\u305f\u3002<\/li>\n<\/ul>\n\n\n\n<p>\u5206\u6790\u306e\u7d50\u679c\u304b\u3089\u3001\u3053\u306eEC\u30b5\u30a4\u30c8\u3067\u306f\u914d\u9001\u30b9\u30c6\u30fc\u30bf\u30b9\u306e\u66f4\u65b0\u983b\u5ea6\u3092\u5897\u3084\u3057\u3001\u914d\u9001\u696d\u8005\u3054\u3068\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u6bd4\u8f03\u3067\u304d\u308b\u4ed5\u7d44\u307f\u3092\u5c0e\u5165\u3057\u307e\u3057\u305f\u3002\u305d\u306e\u7d50\u679c\u3001\u914d\u9001\u306b\u95a2\u3059\u308b\u30af\u30ec\u30fc\u30e0\u304c30%\u6e1b\u5c11\u3057\u3001\u30ea\u30d4\u30fc\u30c8\u7387\u304c\u5411\u4e0a\u3057\u305f\u6210\u529f\u4e8b\u4f8b\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u9867\u5ba2\u4f53\u9a13\u306e\u518d\u73fe<\/strong><\/h4>\n\n\n\n<p>\u904e\u53bb\u306e\u6210\u529f\u4e8b\u4f8b\u3092\u57fa\u306b\u3001\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u518d\u73fe\u3059\u308b\u5bfe\u5fdc\u30d7\u30ed\u30bb\u30b9\u3092\u69cb\u7bc9\u3059\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u826f\u3044\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002\u611f\u60c5\u5206\u6790\u3092\u6d3b\u7528\u3059\u308c\u3070\u3001\u300c\u9867\u5ba2\u304c\u6e80\u8db3\u3057\u305f\u77ac\u9593\u300d\u3092\u6570\u5024\u5316\u3057\u3001\u6210\u529f\u30d1\u30bf\u30fc\u30f3\u3092\u7279\u5b9a\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3042\u308b\u30e1\u30fc\u30ab\u30fc\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3067\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3088\u308b\u5bfe\u5fdc\u306e\u3046\u3061\u3001\u7279\u306b\u9ad8\u8a55\u4fa1\u3060\u3063\u305f\u3082\u306e\u3092\u611f\u60c5\u5206\u6790\u3067\u62bd\u51fa\u3057\u307e\u3057\u305f\u3002\u305d\u306e\u5206\u6790\u306b\u3088\u308a\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u5bfe\u5fdc\u304c\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u3066\u3044\u308b\u3053\u3068\u304c\u5224\u660e\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u554f\u984c\u89e3\u6c7a\u5f8c\u306b\u300c\u4f55\u304b\u4ed6\u306b\u304a\u624b\u4f1d\u3044\u3067\u304d\u308b\u3053\u3068\u306f\u3042\u308a\u307e\u3059\u304b\uff1f\u300d\u3068\u805e\u304f\u3068\u3001<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5064\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\uff08CSAT\uff09<\/a>\u304c\u5411\u4e0a\u3059\u308b\u3002<\/li>\n\n\n\n<li>\u9867\u5ba2\u306e\u540d\u524d\u3092\u6700\u521d\u306b\u547c\u3076\u3053\u3068\u3067\u3001\u5bfe\u5fdc\u3078\u306e\u4fe1\u983c\u5ea6\u304c\u4e0a\u304c\u308b\u3002<\/li>\n<\/ul>\n\n\n\n<p>\u305d\u3053\u3067\u3001\u3053\u306e\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3053\u308c\u3089\u306e\u6210\u529f\u30d1\u30bf\u30fc\u30f3\u3092\u6a19\u6e96\u5316\u3057\u3001\u3059\u3079\u3066\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u5b9f\u8df5\u3067\u304d\u308b\u3088\u3046\u306b\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3092\u5b9f\u65bd\u3002\u305d\u306e\u7d50\u679c\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u5168\u4f53\u306e\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\u304c12%\u5411\u4e0a\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%81%BE%E3%81%A8%E3%82%81\"><\/span>\u307e\u3068\u3081<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u611f\u60c5\u5206\u6790\u30c4\u30fc\u30eb\u306e\u6d3b\u7528\u306b\u3064\u3044\u3066\u3001\u5bfe\u9867\u5ba2\u306e\u89b3\u70b9\u3067\u306e\u30e1\u30ea\u30c3\u30c8\u3084\u5177\u4f53\u4e8b\u4f8b\u306a\u3069\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u591a\u304f\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304c\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3092\u63b2\u3052\u3066\u3044\u307e\u3059\u304c\u3001\u5b9f\u969b\u306b\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u3066\u52b9\u679c\u7684\u306a\u5bfe\u7b56\u304c\u3067\u304d\u3066\u3044\u308b\u30bb\u30f3\u30bf\u30fc\u306f\u591a\u304f\u3042\u308a\u307e\u305b\u3093\u3002\u305d\u3093\u306a\u4e2d\u3001\u611f\u60c5\u5206\u6790\u306f\u9867\u5ba2\u5bfe\u5fdc\u306b\u5177\u4f53\u7684\u306a\u30c7\u30fc\u30bf\u3068\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u793a\u3057\u3066\u304f\u308c\u308b\u5f37\u529b\u306a\u6b66\u5668\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001AI\u6280\u8853\u306e\u767a\u5c55\u306f\u76ee\u899a\u307e\u3057\u304f\u3001\u4eba\u9593\u3067\u3082\u6c17\u3065\u3051\u306a\u3044\u3088\u3046\u306a\u5146\u5019\u306a\u3069\u3092\u5bdf\u77e5\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u3063\u3066\u304d\u3066\u304a\u308a\u3001\u4eca\u5f8c\u306f\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3084\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u306a\u3069\u306e\u81ea\u52d5\u5bfe\u5fdc\u306b\u3082\u7d44\u307f\u8fbc\u307e\u308c\u3066\u304f\u308b\u3053\u3068\u304c\u671f\u5f85\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>\u25bc\u95a2\u9023\u8a18\u4e8b\u306f\u3053\u3061\u3089<\/strong><br>\u300c<a title=\"\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5182\/\" target=\"_blank\" rel=\"noopener\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306e\u611f\u60c5\u5206\u6790\u3068\u306f\uff1f\u57fa\u672c\u7684\u306a\u4ed5\u7d44\u307f\u3068\u6d3b\u7528\u30e1\u30ea\u30c3\u30c8\u3092\u5fb9\u5e95\u89e3\u8aac<\/a>\u300d<br>\u300c<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5249\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306e\u96e2\u8077\u3092\u9632\u3050\uff01\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3059\u308b\u611f\u60c5\u5206\u6790\u306e\u6d3b\u7528\u6cd5\u3092\u89e3\u8aac<\/a>\u300d<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"cta_area\">  <p class=\"cta_ttl\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u55b6\u8ab2\u984c\u3092\u304a\u6301\u3061\u306e\u3054\u62c5\u5f53\u8005\u69d8\u3078<\/p>  <p class=\"cta_text\">\u300c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u7528\u304c\u306a\u304b\u306a\u304b\u3046\u307e\u304f\u3044\u304b\u306a\u3044\u300d\u300c\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u305f\u3044\u300d\u300c\u751f\u7523\u6027\u3092\u9ad8\u3081\u305f\u3044\u300d\u3068\u304a\u60a9\u307f\u306e\u3054\u62c5\u5f53\u8005\u69d8\u3001\u307e\u305a\u306f\u304a\u6c17\u8efd\u306b\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u306b\u3054\u76f8\u8ac7\u304f\u3060\u3055\u3044\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5c02\u9580\u7279\u531625\u5e74\u4ee5\u4e0a\u3001\u5b9f\u7e3e\u591a\u6570\u306e\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u304c\u3001\u304a\u5ba2\u69d8\u306e\u904b\u55b6\u8ab2\u984c\u306b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u306e\u3054\u63d0\u6848\u3092\u3055\u305b\u3066\u3044\u305f\u3060\u304d\u307e\u3059\u3002\u307e\u305a\u306f\u4e0b\u8a18\u3088\u308a\u5f0a\u793e\u30b5\u30fc\u30d3\u30b9\u3092\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002<\/p>\n 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