{"id":5220,"date":"2025-02-14T13:25:28","date_gmt":"2025-02-14T04:25:28","guid":{"rendered":"https:\/\/callcenternavi.jp\/connenavi\/?post_type=news&#038;p=5220"},"modified":"2025-04-03T08:29:29","modified_gmt":"2025-04-02T23:29:29","slug":"%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%83%9d%e3%83%bc%e3%83%88%e3%81%a7%e3%81%ae%e9%a1%a7%e5%ae%a2%e3%83%ad%e3%82%a4%e3%83%a4%e3%83%ab%e3%83%86%e3%82%a3%e5%90%91%e4%b8%8a%e6%96%bd","status":"publish","type":"news","link":"https:\/\/callcenternavi.jp\/connenavi\/note\/5220\/","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3067\u306e\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u5411\u4e0a\u65bd\u7b56\u2502\u30e1\u30ea\u30c3\u30c8\u3068\u6ce8\u76ee\u306e\u80cc\u666f\u3068\u306f\uff1f"},"content":{"rendered":"\n<p>\u4f01\u696d\u306e\u6210\u9577\u306b\u304a\u3044\u3066\u3001\u65e2\u5b58\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u3092\u6df1\u3081\u3001\u7d99\u7d9a\u7684\u306b\u5229\u7528\u3057\u3066\u3082\u3089\u3046\u3053\u3068\u306f\u3001\u58f2\u4e0a\u306e\u5b89\u5b9a\u5316\u3084\u30d6\u30e9\u30f3\u30c9\u4fa1\u5024\u5411\u4e0a\u306b\u3064\u306a\u304c\u308b\u91cd\u8981\u306a\u8981\u7d20\u3067\u3059\u3002\u305d\u306e\u30ab\u30ae\u3092\u63e1\u308b\u306e\u304c\u300c<strong>\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3<\/strong>\u300d\u3067\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u5358\u306a\u308b<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5064\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CSAT\uff09<\/a>\u306e\u5411\u4e0a\u3060\u3051\u3067\u306f\u3001\u30ea\u30d4\u30fc\u30c8\u3084\u58f2\u4e0a\u62e1\u5927\u306b\u306f\u76f4\u7d50\u3057\u307e\u305b\u3093\u3002\u9867\u5ba2\u3068\u306e\u9577\u671f\u7684\u306a\u95a2\u4fc2\u3092\u7bc9\u304d\u3001\u7af6\u5408\u306b\u6d41\u51fa\u3057\u306a\u3044\u4ed5\u7d44\u307f\u3092\u4f5c\u308b\u3053\u3068\u304c\u3001\u4f01\u696d\u306e\u6301\u7d9a\u7684\u306a\u6210\u9577\u306b\u306f\u4e0d\u53ef\u6b20\u3067\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u57fa\u672c\u304b\u3089\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u304c\u3069\u306e\u3088\u3046\u306b\u8ca2\u732e\u3067\u304d\u308b\u306e\u304b\u3001\u5177\u4f53\u7684\u306a\u65bd\u7b56\u3084\u6210\u529f\u306b\u3064\u306a\u3052\u308b\u305f\u3081\u306e\u30b9\u30c6\u30c3\u30d7\u3092\u8a73\u3057\u304f\u89e3\u8aac\u3057\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p><strong>\u2714 \u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u3066\u3082\u3001\u30ea\u30d4\u30fc\u30c8\u7387\u304c\u4e0a\u304c\u3089\u306a\u3044\u7406\u7531\u3068\u306f\uff1f&nbsp;<br>\u2714 \u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u5411\u4e0a\u306e\u305f\u3081\u306b\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306f\u3069\u3046\u6d3b\u7528\u3059\u3079\u304d\u304b\uff1f&nbsp;<br>\u2714 \u30b5\u30dd\u30fc\u30c8\u696d\u52d9\u304c\u58f2\u4e0a\u62e1\u5927\u306b\u3069\u3046\u7d50\u3073\u3064\u304f\u306e\u304b\uff1f&nbsp;<\/strong><\/p>\n\n\n\n<p>\u3053\u306e\u3088\u3046\u306a\u7591\u554f\u3092\u304a\u6301\u3061\u306e\u65b9\u306f\u3001\u305c\u3072\u6700\u5f8c\u307e\u3067\u3054\u89a7\u304f\u3060\u3055\u3044\u3002&nbsp;<\/p>\n\n\n\n<div class=\"cta_area\">  <p class=\"cta_ttl\">\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u9ad8\u3081\u3001\u30ea\u30d4\u30fc\u30bf\u30fc\u3092\u5897\u3084\u3057\u305f\u3044\u3068\u304a\u8003\u3048\u306e\u3054\u62c5\u5f53\u8005\u69d8\u3078\u3002<\/p>  <p class=\"cta_text\">\u300c\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u3066\u3082\u3001\u306a\u304b\u306a\u304b\u30ea\u30d4\u30fc\u30c8\u306b\u3064\u306a\u304c\u3089\u306a\u3044\u30fb\u30fb\u30fb\u300d\u3053\u306e\u3088\u3046\u306a\u304a\u60a9\u307f\u306f\u3054\u3056\u3044\u307e\u305b\u3093\u304b\uff1f\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u306eBPO\u30b5\u30fc\u30d3\u30b9\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u8cea\u3092\u5411\u4e0a\u3055\u305b\u3001\u9577\u671f\u7684\u306a\u95a2\u4fc2\u3092\u7bc9\u304f\u305f\u3081\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u81ea\u793e\u96c7\u7528\u7387100%\u306e\u5730\u65b9BPO\u30bb\u30f3\u30bf\u30fc\u3067\u306e\u904b\u55b6\u3084\u3001\u4f01\u696d\u5185\u3067\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u904b\u55b6\u306a\u3069\u3001\u8cb4\u793e\u306e\u8ab2\u984c\u306b\u5408\u308f\u305b\u305f\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u306e\u3054\u63d0\u6848\u304c\u53ef\u80fd\u3067\u3059\u3002\u307e\u305a\u306f\u3001\u4ee5\u4e0b\u30dc\u30bf\u30f3\u3088\u308a\u3001\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u306e\u30b5\u30fc\u30d3\u30b9\u306b\u3064\u3044\u3066\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n  <p class=\"cta_btn\">\n    <a href=\"https:\/\/willof-work.co.jp\/corp\/service\/officework\/?utm_source=connenavi&#038;utm_medium=button&#038;utm_campaign=coservice&#038;utm_term=5220_1\" target=\"_blank\" rel=\"noopener\">\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u77e5\u308b<\/a>\n  <\/p>\n<\/div>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-transparent ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">TOPICS<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5220\/#%E9%A1%A7%E5%AE%A2%E3%83%AD%E3%82%A4%E3%83%A4%E3%83%AB%E3%83%86%E3%82%A3%E3%81%A8%E3%81%AF%EF%BC%9F\" >\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u306f\uff1f<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5220\/#%E3%82%AB%E3%82%B9%E3%82%BF%E3%83%9E%E3%83%BC%E3%82%B5%E3%83%9D%E3%83%BC%E3%83%88%E3%81%AB%E3%81%8A%E3%81%84%E3%81%A6%E9%A1%A7%E5%AE%A2%E3%83%AD%E3%82%A4%E3%83%A4%E3%83%AB%E3%83%86%E3%82%A3%E3%81%8C%E6%B3%A8%E7%9B%AE%E3%81%95%E3%82%8C%E3%82%8B%E8%83%8C%E6%99%AF\" >\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306b\u304a\u3044\u3066\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u304c\u6ce8\u76ee\u3055\u308c\u308b\u80cc\u666f&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5220\/#%E9%A1%A7%E5%AE%A2%E3%83%AD%E3%82%A4%E3%83%A4%E3%83%AB%E3%83%86%E3%82%A3%E5%90%91%E4%B8%8A%E3%81%AE%E3%83%A1%E3%83%AA%E3%83%83%E3%83%88\" >\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u5411\u4e0a\u306e\u30e1\u30ea\u30c3\u30c8<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5220\/#%E9%A1%A7%E5%AE%A2%E3%83%AD%E3%82%A4%E3%83%A4%E3%83%AB%E3%83%86%E3%82%A3%E5%90%91%E4%B8%8A%E3%81%AE%E3%81%9F%E3%82%81%E3%81%AE%E6%96%BD%E7%AD%96\" >\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u5411\u4e0a\u306e\u305f\u3081\u306e\u65bd\u7b56<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5220\/#%E9%A1%A7%E5%AE%A2%E3%83%AD%E3%82%A4%E3%83%A4%E3%83%AB%E3%83%86%E3%82%A3%E5%90%91%E4%B8%8A%E3%81%AE%E3%81%9F%E3%82%81%E3%81%AE%E3%82%B9%E3%83%86%E3%83%83%E3%83%97\" >\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u5411\u4e0a\u306e\u305f\u3081\u306e\u30b9\u30c6\u30c3\u30d7<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5220\/#%E9%A1%A7%E5%AE%A2%E3%83%AD%E3%82%A4%E3%83%A4%E3%83%AB%E3%83%86%E3%82%A3%E3%81%AE%E3%81%BE%E3%81%A8%E3%82%81\" >\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u307e\u3068\u3081&nbsp;<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E9%A1%A7%E5%AE%A2%E3%83%AD%E3%82%A4%E3%83%A4%E3%83%AB%E3%83%86%E3%82%A3%E3%81%A8%E3%81%AF%EF%BC%9F\"><\/span><strong>\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u306f\uff1f<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u5b9a\u7fa9\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3068\u306e\u95a2\u4fc2<\/strong>&nbsp;<\/h3>\n\n\n\n<p>\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u306f\u3001<mark>\u9867\u5ba2\u304c\u4f01\u696d\u3084\u30d6\u30e9\u30f3\u30c9\u306b\u5bfe\u3057\u3066\u6301\u3064\u7d99\u7d9a\u7684\u306a\u611b\u7740\u3084\u4fe1\u983c\u3092\u6307\u3059\u8a00\u8449<\/mark>\u3067\u3059\u3002\u300c\u3053\u306e\u4f1a\u793e\u306e\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u307e\u305f\u5229\u7528\u3057\u305f\u3044\u300d\u300c\u4ed6\u4eba\u306b\u3082\u52e7\u3081\u305f\u3044\u300d\u3068\u601d\u3046\u5fc3\u7406\u72b6\u614b\u3092\u8868\u3057\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u904b\u55b6\u306f\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u5f62\u6210\u306b\u5927\u304d\u304f\u5f71\u97ff\u3057\u3066\u3044\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u554f\u984c\u304c\u767a\u751f\u3057\u305f\u969b\u306b\u8fc5\u901f\u304b\u3064\u4e01\u5be7\u306a\u5bfe\u5fdc\u3092\u53d7\u3051\u305f\u9867\u5ba2\u306f\u3001\u300c\u3053\u306e\u4f1a\u793e\u306f\u4fe1\u983c\u3067\u304d\u308b\u300d\u3068\u611f\u3058\u3001\u30ea\u30d4\u30fc\u30c8\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002\u9006\u306b\u3001\u5bfe\u5fdc\u304c\u9045\u304b\u3063\u305f\u308a\u4e0d\u89aa\u5207\u3060\u3063\u305f\u308a\u3059\u308b\u3068\u3001\u9867\u5ba2\u306f\u4ed6\u793e\u306b\u6d41\u308c\u3066\u3057\u307e\u3046\u53ef\u80fd\u6027\u304c\u9ad8\u307e\u308a\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u5358\u306a\u308b\u300c\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u300d\u3067\u306f\u306a\u304f\u3001\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u3092\u6df1\u3081\u308b\u300c\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u5411\u4e0a\u306e\u5834\u300d\u3068\u3057\u3066\u6349\u3048\u308b\u3053\u3068\u304c\u3001\u7af6\u4e89\u306e\u6fc0\u3057\u3044\u5e02\u5834\u3067\u751f\u304d\u6b8b\u308b\u30ab\u30ae\u3068\u306a\u308b\u306e\u3067\u3059\u3002&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CSAT\u30fbNPS\uff09\u3068\u306e\u9055\u3044<\/strong><\/h3>\n\n\n\n<p>\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u4f3c\u305f\u610f\u5473\u5408\u3044\u3092\u6301\u3064\u300c<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5064\/\" target=\"_blank\" rel=\"noreferrer noopener\">CSAT\uff08Customer Satisfaction Score\uff09<\/a>\u300d\u3068\u300c<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/1644\/\" target=\"_blank\" rel=\"noreferrer noopener\">NPS\uff08Net Promoter Score\uff09<\/a>\u300d\u3068\u3044\u3046\u6307\u6a19\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u3053\u308c\u3089\u306f\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u306f\u7570\u306a\u308b\u6982\u5ff5\u3067\u3059\u3002<\/p>\n\n\n\n<p><strong>CSAT\uff08Customer Satisfaction Score\uff09<\/strong><br> \u76f4\u8fd1\u306e\u53d6\u5f15\u3084\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u3059\u308b<strong>\u9867\u5ba2\u306e\u6e80\u8db3\u5ea6<\/strong>\u3092\u6e2c\u308b\u6307\u6a19\u3067\u3059\u3002\u300c\u4eca\u56de\u306e\u5bfe\u5fdc\u306b\u6e80\u8db3\u3057\u307e\u3057\u305f\u304b\uff1f\u300d\u3068\u3044\u3063\u305f\u30a2\u30f3\u30b1\u30fc\u30c8\u304c\u8a72\u5f53\u3057\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p><strong>NPS\uff08Net Promoter Score\uff09<\/strong>&nbsp;<br>\u4f01\u696d\u3084\u30d6\u30e9\u30f3\u30c9\u3092<strong>\u4ed6\u8005\u306b\u63a8\u85a6\u3057\u305f\u3044\u304b\u3069\u3046\u304b<\/strong>\u3092\u6e2c\u308b\u6307\u6a19\u3067\u3059\u3002\u300c\u3053\u306e\u4f1a\u793e\u3092\u53cb\u4eba\u3084\u540c\u50da\u306b\u52e7\u3081\u305f\u3044\u3067\u3059\u304b\uff1f\u300d\u3068\u3044\u3046\u8cea\u554f\u3092\u3082\u3068\u306b\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u5ea6\u5408\u3044\u3092\u5206\u6790\u3057\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u4e00\u65b9\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306f\u3001\u77ed\u671f\u7684\u306a\u6e80\u8db3\u5ea6\u3067\u306f\u306a\u304f\u3001<strong>\u9577\u671f\u7684\u306a\u95a2\u4fc2\u6027\u3092\u7bc9\u304f\u6307\u6a19<\/strong>\u3068\u306a\u308a\u307e\u3059\u3002CSAT\u306f\u305d\u306e\u6642\u70b9\u306e\u8a55\u4fa1\u306b\u904e\u304e\u305a\u3001NPS\u3082\u5c06\u6765\u7684\u306a\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u793a\u5506\u3059\u308b\u3082\u306e\u306e\u3001\u5b9f\u969b\u306e\u30ea\u30d4\u30fc\u30c8\u3084\u7d99\u7d9a\u5229\u7528\u306b\u306f\u76f4\u63a5\u7d50\u3073\u3064\u304b\u306a\u3044\u3053\u3068\u3082\u3042\u308a\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001<strong>CSAT\u3084NPS\u306e\u30c7\u30fc\u30bf\u3092\u7d44\u307f\u5408\u308f\u305b\u3066\u6d3b\u7528\u3057\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u5411\u4e0a\u3055\u305b\u308b\u65bd\u7b56\u3092\u7d44\u307f\u7acb\u3066\u308b\u3053\u3068<\/strong>\u304c\u91cd\u8981\u3068\u306a\u308a\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%AB%E3%82%B9%E3%82%BF%E3%83%9E%E3%83%BC%E3%82%B5%E3%83%9D%E3%83%BC%E3%83%88%E3%81%AB%E3%81%8A%E3%81%84%E3%81%A6%E9%A1%A7%E5%AE%A2%E3%83%AD%E3%82%A4%E3%83%A4%E3%83%AB%E3%83%86%E3%82%A3%E3%81%8C%E6%B3%A8%E7%9B%AE%E3%81%95%E3%82%8C%E3%82%8B%E8%83%8C%E6%99%AF\"><\/span><strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306b\u304a\u3044\u3066\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u304c\u6ce8\u76ee\u3055\u308c\u308b\u80cc\u666f<\/strong>&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u8fd1\u5e74\u3001\u5e02\u5834\u306e\u6210\u719f\u5316\u3001\u7af6\u4e89\u306e\u6fc0\u5316\u3001\u4fa1\u683c\u7af6\u4e89\u306e\u9650\u754c\u306a\u3069\u306e\u8981\u56e0\u304b\u3089\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u91cd\u8981\u6027\u304c\u9ad8\u307e\u3063\u3066\u3044\u307e\u3059\u3002\u7279\u306b\u3001\u65b0\u898f\u9867\u5ba2\u306e\u7372\u5f97\u30b3\u30b9\u30c8\u304c\u4e0a\u6607\u3057\u3001\u300c\u3044\u304b\u306b\u65e2\u5b58\u9867\u5ba2\u3092\u7dad\u6301\u3057\u3001\u30ea\u30d4\u30fc\u30c8\u5229\u7528\u3092\u4fc3\u3059\u304b\u300d \u304c\u4f01\u696d\u306e\u6210\u9577\u306b\u76f4\u7d50\u3059\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002&nbsp;<\/p>\n\n\n\n<p>\u3053\u3053\u3067\u306f\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u304c\u6ce8\u76ee\u3055\u308c\u308b3\u3064\u306e\u80cc\u666f\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>CS\uff08\u9867\u5ba2\u6e80\u8db3\u5ea6\uff09\u3067\u306f\u4e0d\u5341\u5206\uff1f \u30ed\u30a4\u30e4\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u3092\u751f\u3080\u8996\u70b9\u3078<\/strong><\/h3>\n\n\n\n<p>\u304b\u3064\u3066\u306f<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/4278\/\" target=\"_blank\" rel=\"noopener\" title=\"\"> CS\uff08\u9867\u5ba2\u6e80\u8db3\u5ea6\uff09<\/a>\u304c\u91cd\u8996\u3055\u308c\u3066\u3044\u307e\u3057\u305f\u3002\u3057\u304b\u3057\u3001CS\u306f\u300c\u305d\u306e\u6642\u70b9\u306e\u6e80\u8db3\u5ea6\u300d\u306b\u904e\u304e\u305a\u3001\u9867\u5ba2\u304c\u6b21\u56de\u3082\u540c\u3058\u4f01\u696d\u3092\u9078\u3076\u3068\u306f\u9650\u308a\u307e\u305b\u3093\u3002&nbsp;<\/p>\n\n\n\n<p>\u4f8b\u3048\u3070\u3001\u8cfc\u5165\u76f4\u5f8c\u306b\u300c\u6e80\u8db3\u300d\u3068\u7b54\u3048\u305f\u9867\u5ba2\u3067\u3082\u3001\u6b21\u56de\u306e\u8cfc\u5165\u6642\u306b\u4fa1\u683c\u304c\u5b89\u3044\u7af6\u5408\u306b\u6d41\u308c\u3066\u3057\u307e\u3046\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002\u4e00\u65b9\u3067\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306f\u300c\u3053\u306e\u30d6\u30e9\u30f3\u30c9\u3092\u7d99\u7d9a\u7684\u306b\u5229\u7528\u3057\u305f\u3044\u300d\u300c\u4ed6\u4eba\u306b\u52e7\u3081\u305f\u3044\u300d\u3068\u3044\u3046\u9577\u671f\u7684\u306a\u95a2\u4fc2\u3092\u7bc9\u304f\u6307\u6a19\u3067\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u305d\u306e\u305f\u3081\u3001\u591a\u304f\u306e\u4f01\u696d\u306f\u300c\u77ed\u671f\u7684\u306a\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u300d\u3067\u306f\u306a\u304f\u3001\u300c\u7d99\u7d9a\u7684\u306a\u95a2\u4fc2\u3092\u7bc9\u304f\u300d\u3053\u3068\u306b\u91cd\u70b9\u3092\u7f6e\u304f\u3088\u3046\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u4fa1\u683c\u3084\u5229\u4fbf\u6027\u3060\u3051\u3067\u306f\u9078\u3070\u308c\u306a\u3044\u6642\u4ee3\u306b<\/strong>&nbsp;<\/h3>\n\n\n\n<p>\u304b\u3064\u3066\u306f\u300c\u5b89\u3055\u300d\u3084\u300c\u5229\u4fbf\u6027\u300d\u304c\u4f01\u696d\u9078\u3073\u306e\u6c7a\u3081\u624b\u3067\u3057\u305f\u304c\u3001\u73fe\u5728\u3067\u306f <strong>\u300c\u6c17\u6301\u3061\u3088\u304f\u53d6\u5f15\u3067\u304d\u308b\u4f01\u696d\u3092\u9078\u3073\u305f\u3044\u300d \u3068\u3044\u3046\u50be\u5411<\/strong>\u304c\u5f37\u304f\u306a\u3063\u3066\u3044\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u7279\u306b\u3001SNS\u3084\u53e3\u30b3\u30df\u30b5\u30a4\u30c8\u306e\u5f71\u97ff\u529b\u304c\u5897\u3057\u3001\u30b5\u30dd\u30fc\u30c8\u54c1\u8cea\u304c\u4f4e\u3044\u4f01\u696d\u306f\u3059\u3050\u306b\u30cd\u30ac\u30c6\u30a3\u30d6\u306a\u8a55\u4fa1\u3092\u53d7\u3051\u308b\u305f\u3081\u3001\u4fa1\u683c\u7af6\u4e89\u3060\u3051\u3067\u306f\u52dd\u3066\u307e\u305b\u3093\u3002<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/1373\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09<\/a>\u3092\u5411\u4e0a\u3055\u305b\u3001\u30d6\u30e9\u30f3\u30c9\u3068\u3057\u3066\u306e\u4fa1\u5024\u3092\u63d0\u4f9b\u3067\u304d\u308b\u4f01\u696d\u304c\u9078\u3070\u308c\u308b\u6642\u4ee3\u306b\u306a\u3063\u3066\u3044\u308b\u306e\u3067\u3059\u3002&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u304cLTV\u5411\u4e0a\u306e\u30ab\u30ae\u306b<\/strong><\/h3>\n\n\n\n<p>\u30ed\u30a4\u30e4\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u3092\u5897\u3084\u3059\u306b\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u5bfe\u5fdc\u54c1\u8cea\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u554f\u984c\u304c\u767a\u751f\u3057\u305f\u969b\u306b\u3001\u8fc5\u901f\u3067\u4e01\u5be7\u306a\u5bfe\u5fdc\u3092\u53d7\u3051\u305f\u9867\u5ba2\u306f\u3001\u300c\u3053\u306e\u4f1a\u793e\u306f\u4fe1\u983c\u3067\u304d\u308b\u300d\u3068\u611f\u3058\u3001\u30ea\u30d4\u30fc\u30c8\u8cfc\u5165\u306b\u3064\u306a\u304c\u308a\u9577\u671f\u7684\u306a\u95a2\u4fc2\u3092\u7bc9\u304d\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u30ed\u30a4\u30e4\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u306f\u4f01\u696d\u306e\u300c\u30d5\u30a1\u30f3\u300d\u3068\u306a\u308a\u3001\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u53e3\u30b3\u30df\u3092\u5e83\u3081\u305f\u308a\u3001\u4f01\u696d\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u4ed6\u8005\u306b\u7d39\u4ecb\u3057\u305f\u308a\u3059\u308b\u3053\u3068\u3067\u3001\u30d6\u30e9\u30f3\u30c9\u306e\u6210\u9577\u3092\u52a0\u901f\u3055\u305b\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u3053\u306e\u3088\u3046\u306a\u80cc\u666f\u304b\u3089\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306f\u5358\u306a\u308b\u300c\u554f\u984c\u89e3\u6c7a\u306e\u5834\u300d\u3067\u306f\u306a\u304f\u3001<mark>\u300c\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u3092\u6df1\u3081\u308b\u5834\u300d\u3068\u3057\u3066\u6d3b\u7528\u3055\u308c\u308b<\/mark>\u3088\u3046\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E9%A1%A7%E5%AE%A2%E3%83%AD%E3%82%A4%E3%83%A4%E3%83%AB%E3%83%86%E3%82%A3%E5%90%91%E4%B8%8A%E3%81%AE%E3%83%A1%E3%83%AA%E3%83%83%E3%83%88\"><\/span><strong>\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u5411\u4e0a\u306e\u30e1\u30ea\u30c3\u30c8<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u5411\u4e0a\u306f\u3001\u4f01\u696d\u306e\u58f2\u4e0a\u62e1\u5927\u30fb\u30d6\u30e9\u30f3\u30c9\u4fa1\u5024\u5411\u4e0a\u306b\u76f4\u7d50\u3057\u307e\u3059\u3002\u7279\u306b\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u8cea\u3092\u9ad8\u3081\u308b\u3053\u3068\u3067\u3001<strong>\u7d99\u7d9a\u5229\u7528\u30fb\u5358\u4fa1\u5411\u4e0a\u30fb\u53e3\u30b3\u30df\u52b9\u679c\u30fb\u30b3\u30b9\u30c8\u524a\u6e1b\u30fb\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u8ca0\u62c5\u8efd\u6e1b<\/strong>\u3068\u3044\u3063\u305f\u30e1\u30ea\u30c3\u30c8\u3092\u4eab\u53d7\u3067\u304d\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u672c\u7ae0\u3067\u306f\u3001\u5177\u4f53\u7684\u306a5\u3064\u306e\u30e1\u30ea\u30c3\u30c8\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"592\" height=\"484\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/02\/benefits_of_Increased_customer_loyalty.jpg\" alt=\"\" class=\"wp-image-5227\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/02\/benefits_of_Increased_customer_loyalty.jpg 592w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/02\/benefits_of_Increased_customer_loyalty-300x245.jpg 300w\" sizes=\"(max-width: 592px) 100vw, 592px\" \/><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\"><strong>\u30ea\u30d4\u30fc\u30c8\u7387\u306e\u5411\u4e0a<\/strong>&nbsp;<\/h3>\n\n\n\n<p>\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u9ad8\u3044\u9867\u5ba2\u306f\u3001\u4f01\u696d\u3084\u30d6\u30e9\u30f3\u30c9\u3078\u306e\u4fe1\u983c\u3092\u57fa\u306b\u3001\u7d99\u7d9a\u7684\u306b\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3059\u308b\u50be\u5411\u304c\u3042\u308a\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u7279\u306b\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u5bfe\u5fdc\u304c\u30b9\u30e0\u30fc\u30ba\u3067\u4fe1\u983c\u611f\u304c\u3042\u308b\u4f01\u696d\u306f\u3001\u300c\u307e\u305f\u3053\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3057\u3088\u3046\u300d\u3068\u601d\u308f\u308c\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002 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class=\"wp-block-heading\"><strong>\u8cfc\u5165\u5358\u4fa1\u306e\u5411\u4e0a<\/strong><\/h3>\n\n\n\n<p>\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u9ad8\u3044\u9867\u5ba2\u306f\u3001\u4fa1\u683c\u3067\u306f\u306a\u304f\u30d6\u30e9\u30f3\u30c9\u3078\u306e\u4fe1\u983c\u3067\u8cfc\u8cb7\u3092\u6c7a\u5b9a\u3059\u308b\u305f\u3081\u3001\u9ad8\u5358\u4fa1\u5546\u54c1\u3084\u8ffd\u52a0\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3057\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u4f8b\u3048\u3070\u3001EC\u30b5\u30a4\u30c8\u3067\u306f\u3001\u30ed\u30a4\u30e4\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u306b\u5bfe\u3057\u3066\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u5546\u54c1\u3092\u63a8\u5968\u3059\u308b\u3053\u3068\u3067\u3001\u30a2\u30c3\u30d7\u30bb\u30eb\uff08\u5358\u4fa1\u306e\u9ad8\u3044\u5546\u54c1\u306e\u8cfc\u5165\uff09\u3084\u30af\u30ed\u30b9\u30bb\u30eb\uff08\u95a2\u9023\u5546\u54c1\u306e\u8ffd\u52a0\u8cfc\u5165\uff09\u306e\u6a5f\u4f1a\u3092\u5897\u3084\u305b\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u304c\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u7684\u78ba\u306b\u628a\u63e1\u3057\u3001\u9069\u5207\u306a\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u6848\u3059\u308b\u3053\u3068\u3067\u3001\u300c\u81ea\u5206\u306b\u5408\u3063\u305f\u63d0\u6848\u3092\u3057\u3066\u304f\u308c\u308b\u4f01\u696d\u300d\u3068\u3057\u3066\u4fe1\u983c\u3055\u308c\u3001\u8cfc\u5165\u5358\u4fa1\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u53e3\u30b3\u30df\u30fb\u7d39\u4ecb\u306e\u5897\u52a0<\/strong>&nbsp;<\/h3>\n\n\n\n<p>\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u304c\u9ad8\u3044\u9867\u5ba2\u306f\u3001\u7a4d\u6975\u7684\u306b\u4f01\u696d\u306e\u53e3\u30b3\u30df\u3084\u7d39\u4ecb\u3092\u5e83\u3081\u308b\u50be\u5411\u304c\u3042\u308a\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u4f8b\u3048\u3070\u3001\u300c\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u304c\u8fc5\u901f\u3067\u4e01\u5be7\u3060\u3063\u305f\u300d\u3068\u3044\u3063\u305f\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u4f53\u9a13\u304cSNS\u3084\u30ec\u30d3\u30e5\u30fc\u30b5\u30a4\u30c8\u3067\u5171\u6709\u3055\u308c\u308b\u3068\u3001\u65b0\u898f\u9867\u5ba2\u306e\u7372\u5f97\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002\u7279\u306b\u3001\u4fe1\u983c\u6027\u306e\u9ad8\u3044\u53e3\u30b3\u30df\u306f\u65b0\u898f\u9867\u5ba2\u306e\u610f\u601d\u6c7a\u5b9a\u306b\u5927\u304d\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u305f\u3081\u3001\u5e83\u544a\u4ee5\u4e0a\u306e\u52b9\u679c\u3092\u751f\u3080\u3053\u3068\u3082\u3042\u308a\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u30ed\u30a4\u30e4\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u306e\u80b2\u6210\u306f\u3001\u53e3\u30b3\u30df\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306e\u5f37\u5316\u306b\u3064\u306a\u304c\u308b\u91cd\u8981\u306a\u65bd\u7b56\u306a\u306e\u3067\u3059\u3002&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u554f\u3044\u5408\u308f\u305b\u30b3\u30b9\u30c8\u306e\u524a\u6e1b<\/strong>&nbsp;<\/h3>\n\n\n\n<p>\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u9ad8\u3044\u9867\u5ba2\u306f\u3001\u4f01\u696d\u306e\u30b5\u30fc\u30d3\u30b9\u3084\u5229\u7528\u65b9\u6cd5\u3092\u7406\u89e3\u3057\u3066\u3044\u308b\u305f\u3081\u3001\u4e0d\u8981\u306a\u554f\u3044\u5408\u308f\u305b\u304c\u6e1b\u5c11\u3059\u308b\u50be\u5411\u306b\u3042\u308a\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u9069\u5207\u306a\u60c5\u5831\u63d0\u4f9b\u3084\u30b5\u30dd\u30fc\u30c8\u306e\u8cea\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u3067\u3001\u300c\u554f\u3044\u5408\u308f\u305b\u306a\u304f\u3066\u3082\u81ea\u5df1\u89e3\u6c7a\u3067\u304d\u308b\u300d\u74b0\u5883\u3092\u6574\u3048\u3089\u308c\u307e\u3059\u3002 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class=\"wp-block-heading\"><strong>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u62c5\u8efd\u6e1b\u306b\u3088\u308b\u96e2\u8077\u7387\u6539\u5584<\/strong><\/h3>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u696d\u52d9\u3067\u306f\u3001\u30af\u30ec\u30fc\u30e0\u5bfe\u5fdc\u306e\u983b\u5ea6\u3084\u904e\u91cd\u52b4\u50cd\u304c\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30b9\u30c8\u30ec\u30b9\u3084\u96e2\u8077\u306e\u5927\u304d\u306a\u8981\u56e0\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u304c\u5411\u4e0a\u3059\u308b\u3068\u3001FAQ\u3084\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u304c\u5145\u5b9f\u3057\u3001\u554f\u3044\u5408\u308f\u305b\u4ef6\u6570\u81ea\u4f53\u304c\u9069\u5207\u306b\u30b3\u30f3\u30c8\u30ed\u30fc\u30eb\u3055\u308c\u308b\u305f\u3081\u3001\u696d\u52d9\u8ca0\u8377\u304c\u8efd\u6e1b\u3055\u308c\u307e\u3059\u3002 \u3055\u3089\u306b\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u5bfe\u5fdc\u3059\u308b\u9867\u5ba2\u304c\u3001\u4f01\u696d\u306b\u5bfe\u3057\u3066\u4e00\u5b9a\u306e\u4fe1\u983c\u3092\u6301\u3063\u3066\u3044\u308b\u5834\u5408\u3001\u5186\u6ed1\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u304c\u53ef\u80fd\u306b\u306a\u308a\u3001\u7cbe\u795e\u7684\u306a\u8ca0\u62c5\u3082\u8efd\u6e1b\u3055\u308c\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u7d50\u679c\u3068\u3057\u3066\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u5411\u4e0a\u3084\u5b9a\u7740\u7387\u306e\u6539\u5584\u306b\u3064\u306a\u304c\u308a\u3001\u30b5\u30dd\u30fc\u30c8\u4f53\u5236\u306e\u5b89\u5b9a\u5316\u3068\u9577\u671f\u7684\u306a\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u5411\u4e0a\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E9%A1%A7%E5%AE%A2%E3%83%AD%E3%82%A4%E3%83%A4%E3%83%AB%E3%83%86%E3%82%A3%E5%90%91%E4%B8%8A%E3%81%AE%E3%81%9F%E3%82%81%E3%81%AE%E6%96%BD%E7%AD%96\"><\/span><strong>\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u5411\u4e0a\u306e\u305f\u3081\u306e\u65bd\u7b56<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u9ad8\u3081\u308b\u305f\u3081\u306b\u306f\u3001\u5358\u306a\u308b\u30b5\u30fc\u30d3\u30b9\u6539\u5584\u3067\u306f\u306a\u304f\u3001\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u3092\u6df1\u3081\u308b\u65bd\u7b56\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u672c\u7ae0\u3067\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u8996\u70b9\u304b\u3089\u3001\u5177\u4f53\u7684\u306a5\u3064\u306e\u65bd\u7b56\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"557\" height=\"491\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/02\/customer_loyalty_improvement_measures.jpg\" alt=\"\" class=\"wp-image-5228\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/02\/customer_loyalty_improvement_measures.jpg 557w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/02\/customer_loyalty_improvement_measures-300x264.jpg 300w\" sizes=\"(max-width: 557px) 100vw, 557px\" \/><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\"><strong>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u80b2\u6210\u3068\u9867\u5ba2\u5bfe\u5fdc\u30b9\u30ad\u30eb\u306e\u5f37\u5316<\/strong><\/h3>\n\n\n\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u3001\u4f01\u696d\u3068\u9867\u5ba2\u3092\u76f4\u63a5\u3064\u306a\u3050\u91cd\u8981\u306a\u5b58\u5728\u3067\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u300c\u305f\u3060\u5bfe\u5fdc\u3059\u308b\u300d\u306e\u3067\u306f\u306a\u304f\u3001\u300c\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u9ad8\u3081\u308b\u5fdc\u5bfe\u300d\u304c\u3067\u304d\u308b\u3088\u3046\u3001\u30b9\u30ad\u30eb\u5f37\u5316\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u4f8b\u3048\u3070\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u300c\u9867\u5ba2\u306e\u671f\u5f85\u3092\u8d85\u3048\u308b\u5bfe\u5fdc\u3092\u3059\u308b\u65b9\u6cd5\u300d\u3092\u5b66\u3076\u3053\u3068\u3067\u3001\u30b5\u30dd\u30fc\u30c8\u54c1\u8cea\u304c\u5411\u4e0a\u3057\u3001\u30d6\u30e9\u30f3\u30c9\u3078\u306e\u4fe1\u983c\u3082\u6df1\u307e\u308a\u307e\u3059\u3002\u307e\u305f\u3001\u30ca\u30ec\u30c3\u30b8\u5171\u6709\u3092\u5fb9\u5e95\u3059\u308b\u3053\u3068\u3067\u3001\u3069\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u5bfe\u5fdc\u3057\u3066\u3082\u3001\u6a19\u6e96\u5316\u3055\u308c\u305f\u9ad8\u54c1\u8cea\u306a\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3067\u304d\u308b\u4f53\u5236\u3092\u69cb\u7bc9\u3067\u304d\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u25bc\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u80b2\u6210\u306b\u95a2\u3059\u308b\u8a18\u4e8b\u306f\u3053\u3061\u3089&nbsp;<br>\u300c<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/785\/\" target=\"_blank\" rel=\"noreferrer noopener\">CS\u5411\u4e0a\u3055\u305b\u308b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u80b2\u6210\u6cd5\u3068\u306f\u2502\u5177\u4f53\u7684\u306a\u7814\u4fee\u5185\u5bb9\u3084\u30dd\u30a4\u30f3\u30c8\u306b\u3064\u3044\u3066\u89e3\u8aac<\/a>\u300d&nbsp;<\/p>\n\n\n\n<p>\u25bc\u30ca\u30ec\u30c3\u30b8\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u89e3\u8aac\u8a18\u4e8b\u306f\u3053\u3061\u3089&nbsp;<br>\u300c<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/4810\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30ca\u30ec\u30c3\u30b8\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3068\u306f\u2502\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u6700\u9069\u306a\u5c0e\u5165\u30b9\u30c6\u30c3\u30d7\u3092\u89e3\u8aac<\/a>\u300d&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>VOC\uff08\u9867\u5ba2\u306e\u58f0\uff09\u306e\u6d3b\u7528\u3068\u30b5\u30fc\u30d3\u30b9\u6539\u5584<\/strong><\/h3>\n\n\n\n<p>\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u5411\u4e0a\u306b\u306f\u3001<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/2121\/\" target=\"_blank\" rel=\"noreferrer noopener\">VOC\uff08Voice of Customer\uff09<\/a>\u3092\u6d3b\u7528\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u3084\u5546\u54c1\u3092\u7d99\u7d9a\u7684\u306b\u6539\u5584\u3059\u308b\u3053\u3068\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u4f8b\u3048\u3070\u3001\u300c\u3053\u306e\u88fd\u54c1\u306e\u30de\u30cb\u30e5\u30a2\u30eb\u304c\u308f\u304b\u308a\u306b\u304f\u3044\u300d\u3068\u3044\u3046\u58f0\u304c\u591a\u3051\u308c\u3070\u3001\u30de\u30cb\u30e5\u30a2\u30eb\u3092\u6539\u5584\u3057\u3001\u554f\u3044\u5408\u308f\u305b\u4ef6\u6570\u3092\u6e1b\u3089\u3057\u3001\u9867\u5ba2\u306e\u81ea\u5df1\u89e3\u6c7a\u7387\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u3055\u3089\u306b\u3001VOC\u3092\u5206\u6790\u3059\u308b\u3053\u3068\u3067\u3001\u65b0\u5546\u54c1\u3084\u65b0\u30b5\u30fc\u30d3\u30b9\u306e\u958b\u767a\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002\u9867\u5ba2\u304b\u3089\u306e\u8981\u671b\u3092\u5206\u6790\u3057\u3001\u305d\u308c\u3092\u53cd\u6620\u3057\u305f\u65b0\u6a5f\u80fd\u3084\u65b0\u30d7\u30e9\u30f3\u3092\u5c0e\u5165\u3059\u308c\u3070\u3001\u300c\u3053\u306e\u4f01\u696d\u306f\u81ea\u5206\u305f\u3061\u306e\u58f0\u3092\u53cd\u6620\u3057\u3066\u304f\u308c\u308b\u300d\u3068\u8a55\u4fa1\u3055\u308c\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u5411\u4e0a\u306b\u3064\u306a\u304c\u308b\u306e\u3067\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>VOC\u306f\u5358\u306a\u308b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u53ce\u96c6\u3067\u306f\u306a\u304f\u3001\u4f01\u696d\u306e\u6210\u9577\u6226\u7565\u306e\u4e00\u74b0\u3068\u3057\u3066\u6d3b\u7528\u3059\u308b\u3079\u304d\u91cd\u8981\u306a\u30c7\u30fc\u30bf\u3068\u3044\u3048\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u5bfe\u5fdc\u306e\u5f37\u5316\u306b\u3088\u308b\u9867\u5ba2\u4f53\u9a13\u5411\u4e0a<\/strong><\/h3>\n\n\n\n<p>\u9867\u5ba2\u306f\u3001\u96fb\u8a71\u30fb\u30e1\u30fc\u30eb\u30fb\u30c1\u30e3\u30c3\u30c8\u30fbLINE\u30fbSNS\u306a\u3069\u3001\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u3092\u4f7f\u3044\u5206\u3051\u306a\u304c\u3089\u4f01\u696d\u3068\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u53d6\u308a\u307e\u3059\u3002\u3053\u306e\u305f\u3081\u3001\u3069\u306e\u30c1\u30e3\u30cd\u30eb\u3067\u3082\u4e00\u8cab\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3059\u308b<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/2404\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb<\/a>\u5bfe\u5fdc\u306e\u5f37\u5316\u304c\u91cd\u8981\u3067\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u4f8b\u3048\u3070\u3001\u9867\u5ba2\u304c\u96fb\u8a71\u3067\u554f\u3044\u5408\u308f\u305b\u3092\u3057\u305f\u5f8c\u306b\u3001\u30c1\u30e3\u30c3\u30c8\u3067\u7d9a\u304d\u3092\u76f8\u8ac7\u3067\u304d\u308b\u4ed5\u7d44\u307f\u304c\u6574\u3063\u3066\u3044\u308c\u3070\u3001\u5bfe\u5fdc\u304c\u30b9\u30e0\u30fc\u30ba\u306b\u306a\u308a\u3001\u30b9\u30c8\u30ec\u30b9\u304c\u8efd\u6e1b\u3055\u308c\u307e\u3059\u3002\u554f\u3044\u5408\u308f\u305b\u5c65\u6b74\u304c\u5404\u30c1\u30e3\u30cd\u30eb\u3067\u5171\u6709\u3055\u308c\u3066\u3044\u308b\u3053\u3068\u3082\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u30dd\u30a4\u30f3\u30c8\u3067\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u5bfe\u5fdc\u3092\u5f37\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u5229\u4fbf\u6027\u306e\u5411\u4e0a\u3060\u3051\u3067\u306a\u304f\u3001\u30d6\u30e9\u30f3\u30c9\u306b\u5bfe\u3059\u308b\u4fe1\u983c\u611f\u306e\u91b8\u6210\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>CRM\u6d3b\u7528\u306b\u3088\u308b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u30c9\u5bfe\u5fdc<\/strong>&nbsp;<\/h3>\n\n\n\n<p>\u9867\u5ba2\u3054\u3068\u306b\u6700\u9069\u306a\u5bfe\u5fdc\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u300c\u3053\u306e\u4f1a\u793e\u306f\u81ea\u5206\u306e\u3053\u3068\u3092\u7406\u89e3\u3057\u3066\u304f\u308c\u3066\u3044\u308b\u300d\u3068\u3044\u3046\u5b9f\u611f\u3092\u6301\u3063\u3066\u3082\u3089\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u4f8b\u3048\u3070\u3001<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/2475\/\" target=\"_blank\" rel=\"noreferrer noopener\">CRM\uff08\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\uff09<\/a>\u3092\u6d3b\u7528\u3057\u3001\u904e\u53bb\u306e\u8cfc\u8cb7\u5c65\u6b74\u3084\u554f\u3044\u5408\u308f\u305b\u5c65\u6b74\u3092\u3082\u3068\u306b\u3001\u9867\u5ba2\u3054\u3068\u306b\u9069\u5207\u306a\u30d5\u30a9\u30ed\u30fc\u3092\u884c\u3046\u3053\u3068\u304c\u6709\u52b9\u3067\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u2022 \u300c\u524d\u56de\u3007\u3007\u306e\u4ef6\u3067\u304a\u554f\u3044\u5408\u308f\u305b\u3044\u305f\u3060\u304d\u307e\u3057\u305f\u304c\u3001\u305d\u306e\u5f8c\u554f\u984c\u306a\u304f\u3054\u5229\u7528\u3044\u305f\u3060\u3051\u3066\u3044\u307e\u3059\u304b\uff1f\u300d&nbsp;<br>\u2022 \u300c\u3007\u3007\u3092\u3054\u8cfc\u5165\u3055\u308c\u305f\u65b9\u306b\u306f\u3001\u25b3\u25b3\u3082\u304a\u3059\u3059\u3081\u3067\u3059\u3002\u300d&nbsp;<br>\u3053\u306e\u3088\u3046\u306a\u500b\u5225\u5bfe\u5fdc\u3092\u884c\u3046\u3053\u3068\u3067\u3001\u300c\u753b\u4e00\u7684\u306a\u30b5\u30dd\u30fc\u30c8\u300d\u3067\u306f\u306a\u304f\u3001\u300c\u81ea\u5206\u306e\u3053\u3068\u3092\u7406\u89e3\u3057\u3066\u304f\u308c\u3066\u3044\u308b\u4f01\u696d\u300d \u3068\u3044\u3046\u5370\u8c61\u3092\u4e0e\u3048\u3089\u308c\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u9867\u5ba2\u306e\u8cfc\u5165\u5c65\u6b74\u3092\u6d3b\u7528\u3057\u3001\u95a2\u9023\u5546\u54c1\u3084\u30a2\u30c3\u30d7\u30bb\u30eb\u306e\u63d0\u6848\u3092\u884c\u3046\u3053\u3068\u3067\u3001\u9867\u5ba2\u306b\u3068\u3063\u3066\u3082\u6709\u76ca\u306a\u8cfc\u8cb7\u4f53\u9a13\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002\u9069\u5207\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u6700\u9069\u306a\u5546\u54c1\u3092\u63d0\u6848\u3059\u308c\u3070\u3001\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3060\u3051\u3067\u306a\u304f\u3001\u58f2\u4e0a\u30a2\u30c3\u30d7\u306b\u3082\u8ca2\u732e\u3067\u304d\u308b\u306e\u3067\u3059\u3002&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u306e\u5145\u5b9f\u306b\u3088\u308b\u554f\u3044\u5408\u308f\u305b\u6570\u306e\u524a\u6e1b<\/strong>&nbsp;<\/h3>\n\n\n\n<p><a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/935\/\" target=\"_blank\" rel=\"noreferrer noopener\">FAQ<\/a>\u3084<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/1285\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<\/a>\u3092\u6d3b\u7528\u3057\u3001\u9867\u5ba2\u81ea\u8eab\u304c\u30b9\u30e0\u30fc\u30ba\u306b\u554f\u984c\u3092\u89e3\u6c7a\u3067\u304d\u308b\u74b0\u5883\u3092\u6574\u3048\u308b\u3053\u3068\u3067\u3001\u554f\u3044\u5408\u308f\u305b\u306e\u624b\u9593\u3092\u524a\u6e1b\u3057\u3001\u30b5\u30dd\u30fc\u30c8\u306e\u8cea\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u4f8b\u3048\u3070\u3001FAQ\u306e\u691c\u7d22\u6027\u3092\u5411\u4e0a\u3055\u305b\u305f\u308a\u3001\u52d5\u753b\u30de\u30cb\u30e5\u30a2\u30eb\u3092\u5c0e\u5165\u3057\u305f\u308a\u3059\u308b\u3053\u3068\u3067\u3001\u81ea\u5df1\u89e3\u6c7a\u7387\u304c\u5411\u4e0a\u3057\u3001\u554f\u3044\u5408\u308f\u305b\u4ef6\u6570\u304c\u6e1b\u5c11\u3057\u307e\u3059\u3002&nbsp;\u3053\u308c\u306b\u3088\u308a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3057\u3001\u3088\u308a\u91cd\u8981\u306a\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u306b\u96c6\u4e2d\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b\u305f\u3081\u3001\u7d50\u679c\u7684\u306b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u5168\u4f53\u306e\u54c1\u8cea\u5411\u4e0a\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E9%A1%A7%E5%AE%A2%E3%83%AD%E3%82%A4%E3%83%A4%E3%83%AB%E3%83%86%E3%82%A3%E5%90%91%E4%B8%8A%E3%81%AE%E3%81%9F%E3%82%81%E3%81%AE%E3%82%B9%E3%83%86%E3%83%83%E3%83%97\"><\/span><strong>\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u5411\u4e0a\u306e\u305f\u3081\u306e\u30b9\u30c6\u30c3\u30d7<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u5411\u4e0a\u3055\u305b\u308b\u306b\u306f\u3001\u5358\u767a\u306e\u65bd\u7b56\u3067\u306f\u306a\u304f\u3001<strong>\u7d99\u7d9a\u7684\u306a\u6539\u5584\u30d7\u30ed\u30bb\u30b9<\/strong>\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u4ee5\u4e0b\u306e4\u3064\u306e\u30b9\u30c6\u30c3\u30d7\u3092\u5b9f\u65bd\u3059\u308b\u3053\u3068\u3067\u3001\u52b9\u679c\u7684\u306a\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u5411\u4e0a\u306e\u4ed5\u7d44\u307f\u3092\u69cb\u7bc9\u3067\u304d\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u73fe\u72b6\u5206\u6790\uff08NPS\u30fbCSAT\u30fb\u30ea\u30d4\u30fc\u30c8\u7387\u306e\u6e2c\u5b9a\uff09<\/strong><\/h3>\n\n\n\n<p>\u307e\u305a\u3001\u73fe\u5728\u306e\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u72b6\u614b\u3092\u6b63\u78ba\u306b\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u4e3b\u306a\u6307\u6a19\u3068\u3057\u3066\u3001\u4ee5\u4e0b\u306e\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3057\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>NPS\uff08\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff09 \u2192 \u4f01\u696d\u306e\u63a8\u5968\u5ea6\u3092\u6e2c\u5b9a\u3057\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u9ad8\u3055\u3092\u6570\u5024\u5316<\/li>\n\n\n\n<li>CSAT\uff08\u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\uff09 \u2192 \u76f4\u8fd1\u306e\u554f\u3044\u5408\u308f\u305b\u3084\u53d6\u5f15\u306b\u5bfe\u3059\u308b\u6e80\u8db3\u5ea6\u3092\u6e2c\u5b9a<\/li>\n\n\n\n<li>\u30ea\u30d4\u30fc\u30c8\u7387 \u2192 \u904e\u53bb\u306e\u8cfc\u5165\u5c65\u6b74\u304b\u3089\u3001\u7d99\u7d9a\u5229\u7528\u3057\u3066\u3044\u308b\u9867\u5ba2\u306e\u5272\u5408\u3092\u78ba\u8a8d<\/li>\n\n\n\n<li>\u9867\u5ba2\u306e\u5e73\u5747\u8cfc\u5165\u5358\u4fa1\uff08ARPU\uff09 \u2192 \u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u9ad8\u3044\u9867\u5ba2\u304c\u3082\u305f\u3089\u3059\u53ce\u76ca\u3092\u5206\u6790<\/li>\n<\/ul>\n\n\n\n<p>\u4f8b\u3048\u3070\u3001\u300cNPS\u306e\u30b9\u30b3\u30a2\u306f\u9ad8\u3044\u304c\u3001\u30ea\u30d4\u30fc\u30c8\u7387\u304c\u4f4e\u3044\u300d\u5834\u5408\u3001\u9867\u5ba2\u306f\u4f01\u696d\u306b\u597d\u610f\u7684\u306a\u5370\u8c61\u3092\u6301\u3063\u3066\u3044\u308b\u3082\u306e\u306e\u3001\u5b9f\u969b\u306e\u8cfc\u5165\u3084\u7d99\u7d9a\u5229\u7528\u306b\u306f\u3064\u306a\u304c\u3063\u3066\u3044\u306a\u3044\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u3053\u3046\u3057\u305f\u30c7\u30fc\u30bf\u3092\u3082\u3068\u306b\u3001\u6b21\u306e\u30b9\u30c6\u30c3\u30d7\u3067\u8ab2\u984c\u3092\u7279\u5b9a\u3057\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u8ab2\u984c\u7279\u5b9a\uff08VOC\u3092\u6d3b\u7528\u3057\u305f\u554f\u984c\u70b9\u306e\u53ef\u8996\u5316\uff09<\/strong><\/h3>\n\n\n\n<p>\u6307\u6a19\u306e\u6e2c\u5b9a\u7d50\u679c\u3092\u3082\u3068\u306b\u3001\u9867\u5ba2\u304c\u3069\u3053\u3067\u4e0d\u6e80\u3092\u611f\u3058\u3066\u3044\u308b\u306e\u304b\u3001\u5177\u4f53\u7684\u306a\u8ab2\u984c\u3092\u6d17\u3044\u51fa\u3057\u307e\u3059\u3002\u3053\u3053\u3067\u91cd\u8981\u306a\u306e\u304c VOC\uff08Voice of Customer\uff1a\u9867\u5ba2\u306e\u58f0\uff09 \u306e\u6d3b\u7528\u3067\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u4f8b\u3048\u3070\u3001\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u3084\u30af\u30ec\u30fc\u30e0\u306e\u50be\u5411\u3092\u5206\u6790\u3059\u308b\u3068\u3001\u300c\u914d\u9001\u306e\u9045\u5ef6\u304c\u591a\u3044\u300d\u300c\u30b5\u30dd\u30fc\u30c8\u306e\u5bfe\u5fdc\u304c\u6a5f\u68b0\u7684\u300d\u300c\u554f\u984c\u89e3\u6c7a\u307e\u3067\u306e\u6642\u9593\u304c\u9577\u3044\u300d \u306a\u3069\u306e\u554f\u984c\u304c\u660e\u78ba\u306b\u306a\u308a\u307e\u3059\u3002&nbsp;<br>\u554f\u984c\u3092\u7279\u5b9a\u3057\u305f\u3089\u3001\u5f71\u97ff\u5ea6\u304c\u9ad8\u3044\u3082\u306e\u304b\u3089\u512a\u5148\u9806\u4f4d\u3092\u3064\u3051\u3001\u6539\u5584\u7b56\u3092\u691c\u8a0e\u3057\u307e\u3059\u3002\u3053\u3053\u3067\u306e\u30dd\u30a4\u30f3\u30c8\u306f\u3001\u300c\u3069\u306e\u8ab2\u984c\u304c\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306b\u6700\u3082\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u304b\u300d\u3092\u898b\u6975\u3081\u308b\u3053\u3068\u3067\u3059\u3002&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u65bd\u7b56\u5b9f\u884c\uff08\u9069\u5207\u306a\u65bd\u7b56\u306e\u5c0e\u5165\u3068\u904b\u7528\uff09<\/strong><\/h3>\n\n\n\n<p>\u8ab2\u984c\u304c\u660e\u78ba\u306b\u306a\u3063\u305f\u3089\u3001\u305d\u308c\u3092\u89e3\u6c7a\u3059\u308b\u305f\u3081\u306e\u5177\u4f53\u7684\u306a\u65bd\u7b56\u3092\u5c0e\u5165\u3057\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u300c<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5220\/#%E9%A1%A7%E5%AE%A2%E3%83%AD%E3%82%A4%E3%83%A4%E3%83%AB%E3%83%86%E3%82%A3%E5%90%91%E4%B8%8A%E3%81%AE%E3%81%9F%E3%82%81%E3%81%AE%E6%96%BD%E7%AD%96\" title=\"\">\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u5411\u4e0a\u306e\u305f\u3081\u306e\u65bd\u7b56<\/a>\u300d\u3067\u89e3\u8aac\u3057\u305f\u624b\u6cd5\u3092\u53c2\u8003\u306b\u3057\u306a\u304c\u3089\u3001\u81ea\u793e\u306e\u8ab2\u984c\u306b\u5fdc\u3058\u305f\u6700\u9069\u306a\u65bd\u7b56\u3092\u9078\u5b9a\u3057\u3001\u73fe\u5834\u306e\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u3078\u7d44\u307f\u8fbc\u3080\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002&nbsp;<\/p>\n\n\n\n<p><strong>\u65bd\u7b56\u306e\u5b9f\u884c\u4f8b<\/strong>&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u54c1\u8cea\u306e\u5411\u4e0a \u2192 \u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u7814\u4fee\u306e\u5f37\u5316\u3001\u30ca\u30ec\u30c3\u30b8\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u5c0e\u5165<\/li>\n\n\n\n<li>VOC\u306e\u6d3b\u7528\u306b\u3088\u308b\u30b5\u30fc\u30d3\u30b9\u6539\u5584 \u2192 \u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53cd\u6620\u3057\u305fFAQ\u5f37\u5316\u3001\u65b0\u5546\u54c1\u306e\u958b\u767a<\/li>\n\n\n\n<li>\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u5bfe\u5fdc\u306e\u5f37\u5316 \u2192 \u96fb\u8a71\u30fb\u30c1\u30e3\u30c3\u30c8\u30fb\u30e1\u30fc\u30eb\u30fbLINE\u306a\u3069\u3001\u30c1\u30e3\u30cd\u30eb\u3092\u6a2a\u65ad\u3057\u305f\u5bfe\u5fdc\u6574\u5099<\/li>\n\n\n\n<li>CRM\u3092\u6d3b\u7528\u3057\u305f\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u30c9\u5bfe\u5fdc \u2192 \u904e\u53bb\u306e\u8cfc\u5165\u5c65\u6b74\u3092\u3082\u3068\u306b\u3001\u6700\u9069\u306a\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u306e\u5b9f\u65bd<\/li>\n\n\n\n<li>\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u306e\u5f37\u5316 \u2192 FAQ\u3084\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u5145\u5b9f\u306b\u3088\u308a\u3001\u554f\u3044\u5408\u308f\u305b\u6570\u3092\u524a\u6e1b<\/li>\n<\/ul>\n\n\n\n<p>\u3053\u306e\u6bb5\u968e\u3067\u306f\u3001\u8a08\u753b\u3092\u7acb\u3066\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u65bd\u7b56\u3092\u78ba\u5b9f\u306b\u904b\u7528\u3057\u3001\u73fe\u5834\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u5b9f\u8df5\u3067\u304d\u308b\u5f62\u306b\u843d\u3068\u3057\u8fbc\u3080\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u52b9\u679c\u691c\u8a3c\u3068\u6700\u9069\u5316\uff08PDCA\u30b5\u30a4\u30af\u30eb\u306b\u3088\u308b\u6539\u5584\uff09<\/strong><\/h3>\n\n\n\n<p>\u65bd\u7b56\u3092\u5b9f\u65bd\u3057\u305f\u5f8c\u306f\u3001\u305d\u306e\u7d50\u679c\u3092\u6e2c\u5b9a\u3057\u3001\u7d99\u7d9a\u7684\u306b\u6539\u5584\u3092\u884c\u3046\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u3053\u3053\u3067\u6d3b\u7528\u3059\u308b\u306e\u304c PDCA\uff08Plan-Do-Check-Act\uff09\u30b5\u30a4\u30af\u30eb \u3067\u3059\u3002&nbsp;<\/p>\n\n\n\n<p><strong>PDCA\u30b5\u30a4\u30af\u30eb\u306e\u5177\u4f53\u7684\u306a\u6d41\u308c<\/strong>&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"652\" height=\"340\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/02\/pdca_customer_loyalty.jpg\" alt=\"\" class=\"wp-image-5229\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/02\/pdca_customer_loyalty.jpg 652w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/02\/pdca_customer_loyalty-300x156.jpg 300w\" sizes=\"(max-width: 652px) 100vw, 652px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"has-vivid-cyan-blue-color has-text-color has-link-color wp-elements-e1ac362508d68a98c55b37b8ad6570ed\"><strong>1. Plan\uff08\u8a08\u753b\uff09 \u2192 \u65bd\u7b56\u306e\u76ee\u6a19\u3092\u8a2d\u5b9a\uff08\u4f8b\uff1a\u300cNPS\u30925\u30dd\u30a4\u30f3\u30c8\u5411\u4e0a\u300d\u300c\u30ea\u30d4\u30fc\u30c8\u7387\u309210%\u5897\u52a0\u300d\uff09&nbsp;<br>2. Do\uff08\u5b9f\u884c\uff09 \u2192 \u8a08\u753b\u306b\u57fa\u3065\u3044\u3066\u65bd\u7b56\u3092\u5b9f\u65bd\uff08\u4f8b\uff1a\u300c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u7814\u4fee\u3092\u5b9f\u65bd\u300d\u300cFAQ\u3092\u5f37\u5316\u300d\uff09&nbsp;<br>3. Check\uff08\u8a55\u4fa1\uff09 \u2192 \u6307\u6a19\u3092\u6e2c\u5b9a\u3057\u3001\u6210\u679c\u3092\u691c\u8a3c\uff08\u4f8b\uff1a\u300c\u554f\u3044\u5408\u308f\u305b\u4ef6\u6570\u304c\u6e1b\u5c11\u300d\u300cCSAT\u304c\u5411\u4e0a\u300d\uff09&nbsp;<br>4. Act\uff08\u6539\u5584\uff09 \u2192 \u6210\u679c\u304c\u51fa\u306a\u304b\u3063\u305f\u5834\u5408\u306f\u539f\u56e0\u3092\u5206\u6790\u3057\u3001\u65bd\u7b56\u3092\u8abf\u6574\uff08\u4f8b\uff1a\u300c\u7814\u4fee\u5185\u5bb9\u3092\u898b\u76f4\u3059\u300d\u300cFAQ\u306e\u69cb\u6210\u3092\u6539\u5584\u300d\uff09<\/strong>&nbsp;<\/p>\n\n\n\n<p>\u4f8b\u3048\u3070\u3001\u65b0\u3057\u3044\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u7814\u4fee\u3092\u5c0e\u5165\u3057\u305f\u5834\u5408\u3001\u305d\u306e\u5f8c\u306eNPS\u30b9\u30b3\u30a2\u3084\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u78ba\u8a8d\u3057\u3001\u300c\u672c\u5f53\u306b\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u5411\u4e0a\u306b\u3064\u306a\u304c\u3063\u305f\u306e\u304b\uff1f\u300d\u3092\u691c\u8a3c\u3057\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u9867\u5ba2\u306e\u884c\u52d5\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3057\u3001\u300c\u65bd\u7b56\u306b\u3088\u3063\u3066\u8cfc\u5165\u5358\u4fa1\u3084\u30ea\u30d4\u30fc\u30c8\u7387\u304c\u4e0a\u6607\u3057\u3066\u3044\u308b\u304b\uff1f\u300d\u306a\u3069\u306e\u5177\u4f53\u7684\u306a\u6570\u5024\u3092\u3082\u3068\u306b\u5224\u65ad\u3059\u308b\u3053\u3068\u3082\u91cd\u8981\u3067\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u3053\u306ePDCA\u30b5\u30a4\u30af\u30eb\u3092\u7e70\u308a\u8fd4\u3059\u3053\u3068\u3067\u3001\u6301\u7d9a\u7684\u306b\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u5411\u4e0a\u3055\u305b\u308b\u4ed5\u7d44\u307f\u3092\u69cb\u7bc9\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E9%A1%A7%E5%AE%A2%E3%83%AD%E3%82%A4%E3%83%A4%E3%83%AB%E3%83%86%E3%82%A3%E3%81%AE%E3%81%BE%E3%81%A8%E3%82%81\"><\/span><strong>\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u307e\u3068\u3081<\/strong>&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u5411\u4e0a\u306f\u3001\u4f01\u696d\u306b\u3068\u3063\u3066\u6301\u7d9a\u7684\u306a\u6210\u9577\u306e\u30ab\u30ae\u3068\u306a\u308a\u307e\u3059\u3002\u5358\u306a\u308b\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3067\u306f\u306a\u304f\u3001\u9577\u671f\u7684\u306a\u95a2\u4fc2\u3092\u7bc9\u304f\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u672c\u7a3f\u3067\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u8996\u70b9\u304b\u3089\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u5411\u4e0a\u306e\u30e1\u30ea\u30c3\u30c8\u3084\u5177\u4f53\u7684\u306a\u65bd\u7b56\u3001\u6539\u5584\u30d7\u30ed\u30bb\u30b9\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3057\u305f\u3002&nbsp;<br>\u5177\u4f53\u7684\u306b\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u80b2\u6210\u3001VOC\u306e\u6d3b\u7528\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u5bfe\u5fdc\u3001CRM\u306e\u6d3b\u7528\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u306e\u5f37\u5316\u3068\u3044\u3063\u305f\u65bd\u7b56\u3092\u901a\u3058\u3066\u3001\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u3092\u6df1\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001PDCA\u30b5\u30a4\u30af\u30eb\u3092\u6d3b\u7528\u3057\u3001\u7d99\u7d9a\u7684\u306b\u6539\u5584\u3092\u884c\u3046\u3053\u3068\u3082\u91cd\u8981\u3067\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u9867\u5ba2\u3068\u306e\u4fe1\u983c\u95a2\u4fc2\u3092\u5f37\u5316\u3057\u3001\u4f01\u696d\u306e\u6210\u9577\u306b\u3064\u306a\u3052\u308b\u305f\u3081\u306b\u3001\u305c\u3072\u672c\u7a3f\u3067\u7d39\u4ecb\u3057\u305f\u65bd\u7b56\u3092\u3054\u6d3b\u7528\u304f\u3060\u3055\u3044\u3002&nbsp;<\/p>\n\n\n\n<div class=\"cta_area\">  <p class=\"cta_ttl\">\u9ad8\u54c1\u8cea\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u904b\u55b6\u3092\u5b9f\u73fe\u3059\u308b\u306a\u3089\u3001\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u306b\u304a\u4efb\u305b\u304f\u3060\u3055\u3044\u3002<\/p>  <p class=\"cta_text\">\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u306f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5c02\u9580\u7279\u5316\u3001\u5b9f\u7e3e25\u5e74\u4ee5\u4e0a\u306eBPO\u30b5\u30fc\u30d3\u30b9\u4f1a\u793e\u3067\u3059\u3002\u5730\u65b9\u62e0\u70b9\u306b\u81ea\u793e\u96c7\u7528\u7387100\uff05\u306eBPO\u30bb\u30f3\u30bf\u30fc\u3092\u5c55\u958b\u3057\u3001\u304a\u5ba2\u69d8\u306e\u8981\u671b\u306b\u6cbf\u3063\u305f\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u63d0\u6848\u3092\u5f97\u610f\u3068\u3057\u3066\u3044\u307e\u3059\u3002\u300c\u4eba\u6750\u6d3e\u9063\u3092\u3057\u3066\u307b\u3057\u3044\u300d\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u904b\u55b6\u3092\u59d4\u8a17\u3057\u305f\u3044\u300d\u300c\u4f01\u696d\u5185\u3067\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u904b\u55b6\u3092\u3057\u3066\u307b\u3057\u3044\u300d\u306a\u3069\u3001\u8cb4\u793e\u306e\u8ab2\u984c\u306b\u5408\u308f\u305b\u305f\u6700\u9069\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u3054\u63d0\u4f9b\u3044\u305f\u3057\u307e\u3059\u3002\u307e\u305a\u306f\u304a\u6c17\u8efd\u306b\u3054\u76f8\u8ac7\u304f\u3060\u3055\u3044\u3002<\/p>\n  <p class=\"cta_btn\">\n    <a href=\"https:\/\/willof-work.co.jp\/corp\/contact\/officework\/?utm_source=connenavi&#038;utm_medium=button&#038;utm_campaign=contact&#038;utm_term=5220_2\" target=\"_blank\" rel=\"noopener\">\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u306b\u76f8\u8ac7\u3059\u308b<\/a>\n  <\/p>\n<\/div>\n","protected":false},"featured_media":5451,"parent":0,"template":"","news_cat":[10,14],"news_genre":[],"writer":[15],"banner":[],"class_list":["post-5220","news","type-news","status-publish","has-post-thumbnail","hentry","news_cat-quality-improvement","news_cat-improving-customer-satisfaction","writer-hirai"],"acf":[],"_links":{"self":[{"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/news\/5220","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/news"}],"about":[{"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/types\/news"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/media\/5451"}],"wp:attachment":[{"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/media?parent=5220"}],"wp:term":[{"taxonomy":"news_cat","embeddable":true,"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/news_cat?post=5220"},{"taxonomy":"news_genre","embeddable":true,"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/news_genre?post=5220"},{"taxonomy":"writer","embeddable":true,"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/writer?post=5220"},{"taxonomy":"banner","embeddable":true,"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/banner?post=5220"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}