{"id":5240,"date":"2025-02-19T17:05:52","date_gmt":"2025-02-19T08:05:52","guid":{"rendered":"https:\/\/callcenternavi.jp\/connenavi\/?post_type=news&#038;p=5240"},"modified":"2025-04-03T16:40:43","modified_gmt":"2025-04-03T07:40:43","slug":"sla%e3%81%a8%e3%81%af%ef%bc%9f%e2%94%82slo%e3%81%a8%e3%81%ae%e9%81%95%e3%81%84%e3%82%84%e3%82%b3%e3%83%bc%e3%83%ab%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc%e3%81%a7%e3%81%ae%e8%a8%ad%e8%a8%88%e9%a0%85","status":"publish","type":"news","link":"https:\/\/callcenternavi.jp\/connenavi\/note\/5240\/","title":{"rendered":"SLA\u3068\u306f\uff1fSLO\u3068\u306e\u9055\u3044\u3084\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306e\u8a2d\u8a08\u9805\u76ee\u3001\u8a2d\u5b9a\u306e\u30dd\u30a4\u30f3\u30c8\u3092\u89e3\u8aac"},"content":{"rendered":"\n<p>\u63d0\u4f9b\u3059\u308b\u30b5\u30fc\u30d3\u30b9\u306e\u54c1\u8cea\u3092\u7dad\u6301\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u306f\u3001\u660e\u78ba\u306a\u57fa\u6e96\u3092\u5b9a\u3081\u305f\u30eb\u30fc\u30eb\u304c\u5fc5\u8981\u3067\u3059\u3002<br>\u7279\u306b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u54c1\u8cea\u3084\u5fdc\u5bfe\u54c1\u8cea\u3001\u751f\u7523\u6027\u306a\u3069\u306e\u6307\u6a19\u3092\u660e\u78ba\u306b\u8a2d\u5b9a\u3057\u3001\u4e00\u5b9a\u306e\u54c1\u8cea\u3092\u7dad\u6301\u3059\u308b\u3053\u3068\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002\u305d\u306e\u5f79\u5272\u3092\u679c\u305f\u3059\u306e\u304c<strong><mark>SLA\uff08Service Level Agreement\uff09 <\/mark><\/strong>\u3067\u3059\u3002<\/p>\n\n\n\n<p>SLA\u3092\u5c0e\u5165\u3059\u308c\u3070\u3001\u76ee\u6a19\u304c\u6570\u5024\u3067\u660e\u78ba\u306b\u306a\u308a\u3001\u8cac\u4efb\u7bc4\u56f2\u3082\u660e\u78ba\u5316\u3055\u308c\u308b\u305f\u3081\u3001\u904b\u55b6\u304c\u3088\u308a\u30b9\u30e0\u30fc\u30ba\u306b\u306a\u308a\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u8cea\u3082\u5411\u4e0a\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002<br>\u3057\u304b\u3057\u3001\u300c<strong>\u3069\u306e\u3088\u3046\u306a\u9805\u76ee\u3092\u8a2d\u5b9a\u3059\u308c\u3070\u826f\u3044\u306e\u304b<\/strong>\u300d\u300c<strong>SLA\u306b\u306f\u3069\u306e\u3088\u3046\u306a\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308b\u306e\u304b<\/strong>\u300d \u3068\u4e0d\u5b89\u306b\u601d\u3046\u65b9\u3082\u591a\u3044\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002 <\/p>\n\n\n\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001<span style=\"text-decoration: underline;\">SLA\u306e\u57fa\u672c\u6982\u5ff5<\/span>\u3084\u305d\u306e<span style=\"text-decoration: underline;\">\u30e1\u30ea\u30c3\u30c8<\/span>\u3001<span style=\"text-decoration: underline;\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u8a2d\u8a08\u9805\u76ee<\/span>\u3001<span style=\"text-decoration: underline;\">\u8a2d\u5b9a\u6642\u306e\u6ce8\u610f\u70b9<\/span>\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u89e3\u8aac\u3057\u307e\u3059\u3002<br>\u9069\u5207\u306aSLA\u3092\u8a2d\u5b9a\u3057\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u5411\u4e0a\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u6700\u5927\u5316\u3092\u76ee\u6307\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-transparent ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">TOPICS<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5240\/#SLA%E3%81%A8%E3%81%AF%EF%BC%9F%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E3%81%AB%E3%81%8A%E3%81%91%E3%82%8B%E5%AE%9A%E7%BE%A9%E3%81%A8%E3%81%9D%E3%81%AE%E9%87%8D%E8%A6%81%E6%80%A7\" >SLA\u3068\u306f\uff1f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u5b9a\u7fa9\u3068\u305d\u306e\u91cd\u8981\u6027<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5240\/#SLA%E3%83%BBSLO%E3%83%BBSLI%E3%81%AE%E9%81%95%E3%81%84\" >SLA\u30fbSLO\u30fbSLI\u306e\u9055\u3044<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5240\/#SLA%E3%81%8C%E3%82%82%E3%81%9F%E3%82%89%E3%81%99%EF%BC%94%E3%81%A4%E3%81%AE%E3%83%A1%E3%83%AA%E3%83%83%E3%83%88\" >SLA\u304c\u3082\u305f\u3089\u3059\uff14\u3064\u306e\u30e1\u30ea\u30c3\u30c8<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5240\/#%E3%82%B5%E3%83%BC%E3%83%93%E3%82%B9%E7%AF%84%E5%9B%B2%E3%82%92%E6%98%8E%E7%A2%BA%E5%8C%96%E3%81%97%E3%80%81%E3%83%88%E3%83%A9%E3%83%96%E3%83%AB%E3%82%92%E9%98%B2%E3%81%90\" >\u30b5\u30fc\u30d3\u30b9\u7bc4\u56f2\u3092\u660e\u78ba\u5316\u3057\u3001\u30c8\u30e9\u30d6\u30eb\u3092\u9632\u3050<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5240\/#%E3%82%B5%E3%83%BC%E3%83%93%E3%82%B9%E3%83%AC%E3%83%99%E3%83%AB%E3%82%92%E6%95%B0%E5%80%A4%E5%8C%96%E3%81%97%E3%80%81%E7%B6%99%E7%B6%9A%E7%9A%84%E3%81%AA%E6%94%B9%E5%96%84%E3%81%8C%E3%81%A7%E3%81%8D%E3%82%8B\" >\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u3092\u6570\u5024\u5316\u3057\u3001\u7d99\u7d9a\u7684\u306a\u6539\u5584\u304c\u3067\u304d\u308b<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5240\/#%E9%80%8F%E6%98%8E%E6%80%A7%E3%81%AE%E9%AB%98%E3%81%84%E9%81%8B%E5%96%B6%E3%81%A7%E3%80%81%E5%88%A9%E7%94%A8%E8%80%85%E3%81%A8%E3%81%AE%E4%BF%A1%E9%A0%BC%E3%82%92%E6%B7%B1%E3%82%81%E3%82%8B\" >\u900f\u660e\u6027\u306e\u9ad8\u3044\u904b\u55b6\u3067\u3001\u5229\u7528\u8005\u3068\u306e\u4fe1\u983c\u3092\u6df1\u3081\u308b<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5240\/#%E9%AB%98%E5%93%81%E8%B3%AA%E3%81%AA%E5%AF%BE%E5%BF%9C%E3%82%92%E4%BF%9D%E8%A8%BC%E3%81%97%E3%80%81%E7%AB%B6%E5%90%88%E3%81%A8%E5%B7%AE%E5%88%A5%E5%8C%96%E3%81%A7%E3%81%8D%E3%82%8B\" >\u9ad8\u54c1\u8cea\u306a\u5bfe\u5fdc\u3092\u4fdd\u8a3c\u3057\u3001\u7af6\u5408\u3068\u5dee\u5225\u5316\u3067\u304d\u308b<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5240\/#%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E3%81%A7%E6%B4%BB%E7%94%A8%E3%81%A7%E3%81%8D%E3%82%8BSLA%E3%81%AE%E8%A8%AD%E8%A8%88%E9%A0%85%E7%9B%AE\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u6d3b\u7528\u3067\u304d\u308bSLA\u306e\u8a2d\u8a08\u9805\u76ee<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5240\/#%E3%82%B5%E3%83%BC%E3%83%93%E3%82%B9%E5%93%81%E8%B3%AA%E3%81%AE%E6%8C%87%E6%A8%99\" >\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u306e\u6307\u6a19<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5240\/#%E5%BF%9C%E5%AF%BE%E5%93%81%E8%B3%AA%E3%81%AE%E6%8C%87%E6%A8%99\" >\u5fdc\u5bfe\u54c1\u8cea\u306e\u6307\u6a19<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5240\/#%E7%94%9F%E7%94%A3%E6%80%A7%E3%81%AE%E6%8C%87%E6%A8%99\" >\u751f\u7523\u6027\u306e\u6307\u6a19<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5240\/#%E3%82%B3%E3%82%B9%E3%83%88%E3%81%AE%E6%8C%87%E6%A8%99\" >\u30b3\u30b9\u30c8\u306e\u6307\u6a19<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5240\/#%E8%A3%9C%E5%84%9F%E9%87%91%E9%A1%8D\" >\u88dc\u511f\u91d1\u984d<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5240\/#SLA%E3%82%92%E8%A8%AD%E5%AE%9A%E3%81%99%E3%82%8B%E3%83%9D%E3%82%A4%E3%83%B3%E3%83%88\" >SLA\u3092\u8a2d\u5b9a\u3059\u308b\u30dd\u30a4\u30f3\u30c8<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5240\/#%E6%95%B0%E5%80%A4%E5%8C%96%E3%81%A7%E3%81%8D%E3%82%8B%E6%8C%87%E6%A8%99%E3%82%92%E8%A8%AD%E5%AE%9A%E3%81%99%E3%82%8B\" >\u6570\u5024\u5316\u3067\u304d\u308b\u6307\u6a19\u3092\u8a2d\u5b9a\u3059\u308b<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5240\/#%E9%81%A9%E6%AD%A3%E3%81%AA%E7%9B%AE%E6%A8%99%E3%82%92%E8%A8%AD%E5%AE%9A%E3%81%99%E3%82%8B\" >\u9069\u6b63\u306a\u76ee\u6a19\u3092\u8a2d\u5b9a\u3059\u308b<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5240\/#%E4%BE%8B%E5%A4%96%E4%BA%8B%E7%94%B1%E3%82%92%E8%A8%AD%E5%AE%9A%E3%81%99%E3%82%8B\" >\u4f8b\u5916\u4e8b\u7531\u3092\u8a2d\u5b9a\u3059\u308b<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5240\/#%E3%81%BE%E3%81%A8%E3%82%81%EF%BD%9CSLA%E3%82%92%E9%81%A9%E5%88%87%E3%81%AB%E8%A8%AD%E5%AE%9A%E3%81%97%E3%80%81%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E9%81%8B%E5%96%B6%E3%82%92%E6%94%B9%E5%96%84%E3%81%97%E3%82%88%E3%81%86\" >\u307e\u3068\u3081\uff5cSLA\u3092\u9069\u5207\u306b\u8a2d\u5b9a\u3057\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u3092\u6539\u5584\u3057\u3088\u3046<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"SLA%E3%81%A8%E3%81%AF%EF%BC%9F%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E3%81%AB%E3%81%8A%E3%81%91%E3%82%8B%E5%AE%9A%E7%BE%A9%E3%81%A8%E3%81%9D%E3%81%AE%E9%87%8D%E8%A6%81%E6%80%A7\"><\/span>SLA\u3068\u306f\uff1f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u5b9a\u7fa9\u3068\u305d\u306e\u91cd\u8981\u6027<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p><strong>SLA\uff08Service Level Agreement\uff09<\/strong>\u3068\u306f\u3001<mark>\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u8005\u3068\u5229\u7528\u8005\u306e\u9593\u3067\u53d6\u308a\u4ea4\u308f\u3055\u308c\u308b\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u54c1\u8cea\u3084\u7bc4\u56f2\u306b\u95a2\u3059\u308b\u5408\u610f\u66f8<\/mark>\u3067\u3059\u3002\u4e3b\u306b \u300c<span style=\"text-decoration: underline;\">\u3069\u306e\u7a0b\u5ea6\u306e\u54c1\u8cea\u3067\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u306e\u304b<\/span>\u300d \u3092\u660e\u78ba\u306b\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u5b89\u5b9a\u6027\u3084\u4fe1\u983c\u6027\u3092\u78ba\u4fdd\u3059\u308b\u305f\u3081\u306b\u8a2d\u5b9a\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p> \u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001<strong>\u5fdc\u7b54\u7387<\/strong>\u3001<strong>\u5e73\u5747\u5fdc\u7b54\u6642\u9593<\/strong>\u3001<strong>\u4e00\u6b21\u89e3\u6c7a\u7387<\/strong>\u306a\u3069\u306e\u91cd\u8981\u306a\u6307\u6a19\u3092\u5b9a\u3081\u3001\u4e00\u5b9a\u306e\u6c34\u6e96\u3092\u7dad\u6301\u3059\u308b\u305f\u3081\u306e\u57fa\u6e96\u3068\u3057\u3066SLA\u304c\u6d3b\u7528\u3055\u308c\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u696d\u52d9\u304c\u5c5e\u4eba\u7684\u306b\u306a\u3089\u305a\u3001\u9069\u6b63\u306a\u904b\u55b6\u304c\u53ef\u80fd\u306b\u306a\u308b\u306e\u3067\u3059\u3002<br>\u307e\u305f\u3001SLA\u306b\u3088\u3063\u3066\u30b5\u30fc\u30d3\u30b9\u306e\u8cea\u3092\u6570\u5024\u5316\u3067\u304d\u308b\u305f\u3081\u3001\u5229\u7528\u8005\u5074\u3082\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u5ba2\u89b3\u7684\u306b\u8a55\u4fa1\u3057\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"SLA%E3%83%BBSLO%E3%83%BBSLI%E3%81%AE%E9%81%95%E3%81%84\"><\/span>SLA\u30fbSLO\u30fbSLI\u306e\u9055\u3044<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>SLA\u306b\u95a2\u9023\u3059\u308b\u6982\u5ff5\u3068\u3057\u3066\u3001<strong>SLO\uff08Service Level Objective\uff09<\/strong> \u3068 <strong>SLI\uff08Service Level Indicator\uff09<\/strong> \u304c\u3042\u308a\u307e\u3059\u3002\u3053\u308c\u3089\u3092\u6b63\u3057\u304f\u7406\u89e3\u3059\u308b\u3053\u3068\u3067\u3001SLA\u306e\u9069\u5207\u306a\u904b\u7528\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"483\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/02\/differrencefrom_sla-1024x483.png\" alt=\"\" class=\"wp-image-5242\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/02\/differrencefrom_sla-1024x483.png 1024w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/02\/differrencefrom_sla-300x142.png 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/02\/differrencefrom_sla-768x362.png 768w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/02\/differrencefrom_sla.png 1155w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>\u3064\u307e\u308a\u3001<mark>SLI\uff08\u6307\u6a19\uff09\u3092\u3082\u3068\u306b\u30b5\u30fc\u30d3\u30b9\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u6e2c\u5b9a\u3057\u3001SLO\uff08\u76ee\u6a19\uff09\u3092\u9054\u6210\u3059\u308b\u3053\u3068\u3067\u3001\u7d50\u679c\u7684\u306bSLA\uff08\u5408\u610f\uff09\u306e\u57fa\u6e96\u3092\u6e80\u305f\u3059\u3053\u3068\u304c\u3067\u304d\u308b<\/mark>\u3001\u3068\u3044\u3046\u95a2\u4fc2\u304c\u6210\u7acb\u3057\u3066\u3044\u308b\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"SLA%E3%81%8C%E3%82%82%E3%81%9F%E3%82%89%E3%81%99%EF%BC%94%E3%81%A4%E3%81%AE%E3%83%A1%E3%83%AA%E3%83%83%E3%83%88\"><\/span>SLA\u304c\u3082\u305f\u3089\u3059\uff14\u3064\u306e\u30e1\u30ea\u30c3\u30c8<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>SLA\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u3092\u660e\u78ba\u306b\u3057\u3001\u5229\u7528\u8005\u3068\u306e\u4fe1\u983c\u95a2\u4fc2\u3092\u7bc9\u304f\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002 \u672c\u7ae0\u3067\u306f\u3001SLA\u304c\u3082\u305f\u3089\u3059\u4e3b\u306a4\u3064\u306e\u30e1\u30ea\u30c3\u30c8\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/02\/sla-merit-1024x576.png\" alt=\"\" class=\"wp-image-5243\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/02\/sla-merit-1024x576.png 1024w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/02\/sla-merit-300x169.png 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/02\/sla-merit-768x432.png 768w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/02\/sla-merit.png 1280w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%B5%E3%83%BC%E3%83%93%E3%82%B9%E7%AF%84%E5%9B%B2%E3%82%92%E6%98%8E%E7%A2%BA%E5%8C%96%E3%81%97%E3%80%81%E3%83%88%E3%83%A9%E3%83%96%E3%83%AB%E3%82%92%E9%98%B2%E3%81%90\"><\/span>\u30b5\u30fc\u30d3\u30b9\u7bc4\u56f2\u3092\u660e\u78ba\u5316\u3057\u3001\u30c8\u30e9\u30d6\u30eb\u3092\u9632\u3050<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>SLA\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u3067\u3001\u300c<strong>\u3069\u3053\u307e\u3067\u304c\u30b5\u30fc\u30d3\u30b9\u306e\u7bc4\u56f2\u3067\u3001\u4fdd\u8a3c\u7bc4\u56f2\u306a\u306e\u304b<\/strong>\u300d\u3092\u660e\u78ba\u306b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<br>\u8cac\u4efb\u7bc4\u56f2\u304c\u66d6\u6627\u306a\u307e\u307e\u3060\u3068\u3001<mark>\u5229\u7528\u8005\u306e\u671f\u5f85\u3068\u5b9f\u969b\u306e\u63d0\u4f9b\u7bc4\u56f2\u304c\u305a\u308c\u3001\u4e0d\u6e80\u3084\u30c8\u30e9\u30d6\u30eb\u306b\u3064\u306a\u304c\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059<\/mark>\u3002SLA\u3092\u901a\u3058\u3066\u53cc\u65b9\u306e\u8a8d\u8b58\u3092\u7d71\u4e00\u3059\u308b\u3053\u3068\u3067\u3001\u30b9\u30e0\u30fc\u30ba\u306a\u904b\u55b6\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%B5%E3%83%BC%E3%83%93%E3%82%B9%E3%83%AC%E3%83%99%E3%83%AB%E3%82%92%E6%95%B0%E5%80%A4%E5%8C%96%E3%81%97%E3%80%81%E7%B6%99%E7%B6%9A%E7%9A%84%E3%81%AA%E6%94%B9%E5%96%84%E3%81%8C%E3%81%A7%E3%81%8D%E3%82%8B\"><\/span>\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u3092\u6570\u5024\u5316\u3057\u3001\u7d99\u7d9a\u7684\u306a\u6539\u5584\u304c\u3067\u304d\u308b<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>SLA\u306b\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u3092\u6570\u5024\u5316\u3057\u3001\u5ba2\u89b3\u7684\u306b\u8a55\u4fa1\u3059\u308b\u57fa\u6e96\u304c\u542b\u307e\u308c\u3066\u3044\u307e\u3059\u3002<br>\u6570\u5024\u76ee\u6a19\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u3067\u3001<mark>\u81ea\u793e\u306e\u73fe\u72b6\u3092\u5206\u6790\u3057\u3084\u3059\u304f\u306a\u308a\u3001\u5f37\u307f\u3084\u554f\u984c\u70b9\u306e\u628a\u63e1\u3001\u6539\u5584<\/mark>\u306b\u3064\u306a\u3052\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u305d\u306e\u7d50\u679c\u3001<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/1768\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u5fdc\u5bfe\u54c1\u8cea<\/a>\u3084<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5220\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3<\/a>\u306e\u5411\u4e0a\u306b\u3082\u3064\u306a\u304c\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E9%80%8F%E6%98%8E%E6%80%A7%E3%81%AE%E9%AB%98%E3%81%84%E9%81%8B%E5%96%B6%E3%81%A7%E3%80%81%E5%88%A9%E7%94%A8%E8%80%85%E3%81%A8%E3%81%AE%E4%BF%A1%E9%A0%BC%E3%82%92%E6%B7%B1%E3%82%81%E3%82%8B\"><\/span>\u900f\u660e\u6027\u306e\u9ad8\u3044\u904b\u55b6\u3067\u3001\u5229\u7528\u8005\u3068\u306e\u4fe1\u983c\u3092\u6df1\u3081\u308b<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>SLA\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u8005\u3068\u5229\u7528\u8005\u306e\u9593\u3067\u4fe1\u983c\u3092\u7bc9\u304f\u305f\u3081\u306e\u91cd\u8981\u306a\u8981\u7d20\u3067\u3059\u3002<br>\u660e\u78ba\u306a\u57fa\u6e96\u3092\u8a2d\u3051\u3001\u9075\u5b88\u3059\u308b\u3053\u3068\u3067\u300c<strong>\u3053\u306e\u4f01\u696d\u306f\u7d04\u675f\u3092\u5b88\u308b<\/strong>\u300d\u3068\u8a8d\u8b58\u3055\u308c\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u5411\u4e0a\u3057\u307e\u3059\u3002\u307e\u305f\u3001\u5b9a\u671f\u7684\u306bSLA\u306e\u9054\u6210\u72b6\u6cc1\u3092\u516c\u958b\u3057\u3001\u900f\u660e\u6027\u306e\u3042\u308b\u904b\u55b6\u3092\u884c\u3046\u3053\u3068\u3067\u3001\u5229\u7528\u8005\u3068\u306e\u95a2\u4fc2\u3092\u3088\u308a\u5f37\u56fa\u306b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E9%AB%98%E5%93%81%E8%B3%AA%E3%81%AA%E5%AF%BE%E5%BF%9C%E3%82%92%E4%BF%9D%E8%A8%BC%E3%81%97%E3%80%81%E7%AB%B6%E5%90%88%E3%81%A8%E5%B7%AE%E5%88%A5%E5%8C%96%E3%81%A7%E3%81%8D%E3%82%8B\"><\/span>\u9ad8\u54c1\u8cea\u306a\u5bfe\u5fdc\u3092\u4fdd\u8a3c\u3057\u3001\u7af6\u5408\u3068\u5dee\u5225\u5316\u3067\u304d\u308b<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u660e\u78ba\u306aSLA\u3092\u63d0\u793a\u3059\u308b\u3053\u3068\u3067\u3001\u7af6\u5408\u4ed6\u793e\u3068\u306e\u5dee\u5225\u5316\u3092\u56f3\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <span style=\"text-decoration: underline;\">SLA\u306b\u8a18\u8f09\u3055\u308c\u305f\u6570\u5024\u304c\u9ad8\u3044\u307b\u3069\u7af6\u4e89\u529b\u3092\u793a\u3059<\/span>\u305f\u3081\u3001\u3053\u308c\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u5229\u7528\u8005\u306b\u9078\u3070\u308c\u308b\u7406\u7531\u3092\u660e\u78ba\u306b\u3057\u3001\u30d6\u30e9\u30f3\u30c9\u4fa1\u5024\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E3%81%A7%E6%B4%BB%E7%94%A8%E3%81%A7%E3%81%8D%E3%82%8BSLA%E3%81%AE%E8%A8%AD%E8%A8%88%E9%A0%85%E7%9B%AE\"><\/span>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u6d3b\u7528\u3067\u304d\u308bSLA\u306e\u8a2d\u8a08\u9805\u76ee<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>SLA\u3092\u9069\u5207\u306b\u8a2d\u8a08\u3059\u308b\u3053\u3068\u3067\u3001<strong>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u55b6\u57fa\u6e96\u304c\u660e\u78ba\u306b\u306a\u308a\u3001\u696d\u52d9\u306e\u6a19\u6e96\u5316\u3084\u54c1\u8cea\u5411\u4e0a\u306b\u3064\u306a\u304c\u308a\u307e\u3059<\/strong>\u3002<br>\u672c\u7ae0\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u6d3b\u7528\u3067\u304d\u308b\u4e3b\u306aSLA\u8a2d\u8a08\u9805\u76ee\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%B5%E3%83%BC%E3%83%93%E3%82%B9%E5%93%81%E8%B3%AA%E3%81%AE%E6%8C%87%E6%A8%99\"><\/span>\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u306e\u6307\u6a19<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u3092\u8a55\u4fa1\u3059\u308b\u305f\u3081\u306e\u4ee3\u8868\u7684\u306a\u6307\u6a19\u3068\u3057\u3066\u300c<strong><span style=\"text-decoration: underline;\">\u5fdc\u7b54\u7387<\/span><\/strong>\u300d\u300c<strong><span style=\"text-decoration: underline;\">SL\uff08Service Level\uff09<\/span><\/strong>\u300d\u304c\u3042\u308a\u307e\u3059\u3002<br>\u3053\u308c\u3089\u306e\u6307\u6a19\u3092\u9069\u5207\u306b\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<table style=\"border-collapse: collapse; width: 100%; height: 115px;\">\n<tbody>\n<tr style=\"height: 69px;\">\n<td style=\"width: 32.0238%; text-align: center; height: 69px;\"><strong>\u5fdc\u7b54\u7387<\/strong><\/td>\n<td style=\"width: 67.9762%; height: 69px;\">\u5165\u96fb\u6570\u306b\u5bfe\u3057\u3066\u5b9f\u969b\u306b\u5fdc\u7b54\u3067\u304d\u305f\u30b3\u30fc\u30eb\u306e\u5272\u5408<br>\u4f8b\uff1a\u300c\u5fdc\u7b54\u738785\uff05\u300d\u3068\u8a2d\u5b9a<br>\u3000\u3000\u2192\u9867\u5ba2\u304b\u3089\u306e\u5165\u96fb85\uff05\u306b\u5fdc\u7b54\u3059\u308b\u3053\u3068\u3092\u4fdd\u8a3c\u3059\u308b<\/td>\n<\/tr>\n<tr style=\"height: 46px;\">\n<td style=\"width: 32.0238%; text-align: center; height: 46px;\"><strong>SL\uff08Service Level\uff09<\/strong><\/td>\n<td style=\"width: 67.9762%; height: 46px;\">\u6307\u5b9a\u3055\u308c\u305f\u6642\u9593\u5185\u306b\u5fdc\u7b54\u3067\u304d\u305f\u30b3\u30fc\u30eb\u306e\u5272\u5408<br>\u4f8b\uff1a\u7740\u4fe1\u304b\u308920\u79d2\u4ee5\u5185\u306e\u5fdc\u7b54\u738780\uff05\u4ee5\u4e0a\u3092\u76ee\u6a19\u3068\u3059\u308b<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E5%BF%9C%E5%AF%BE%E5%93%81%E8%B3%AA%E3%81%AE%E6%8C%87%E6%A8%99\"><\/span>\u5fdc\u5bfe\u54c1\u8cea\u306e\u6307\u6a19<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u5358\u306b\u300c\u96fb\u8a71\u3092\u53d6\u308b\u3053\u3068\u300d\u3060\u3051\u3067\u306a\u304f\u3001\u9867\u5ba2\u5bfe\u5fdc\u306e\u8cea\u3092\u7dad\u6301\u3059\u308b\u3053\u3068\u3082\u91cd\u8981\u3067\u3059\u3002<br>\u5fdc\u5bfe\u54c1\u8cea\u306e\u6307\u6a19\u3068\u3057\u3066\u306f\u3001\u300c<strong><span style=\"text-decoration: underline;\">\u4e00\u6b21\u89e3\u6c7a\u7387<\/span><\/strong>\u300d\u300c<strong><span style=\"text-decoration: underline;\">\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u30b9\u30b3\u30a2<\/span><\/strong>\u300d\u300c<strong><span style=\"text-decoration: underline;\">\u30df\u30b9\u7387<\/span><\/strong>\u300d\u304c\u7528\u3044\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<table style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<td style=\"width: 32.2619%; text-align: center;\"><strong>\u4e00\u6b21\u89e3\u6c7a\u7387<\/strong><\/td>\n<td style=\"width: 67.7381%;\">\u6700\u521d\u306e\u5165\u96fb\u3067\u8ee2\u9001\u3084\u30b3\u30fc\u30eb\u30d0\u30c3\u30af\u3092\u305b\u305a\u306b\u554f\u984c\u3092\u89e3\u6c7a\u3067\u304d\u305f\u5272\u5408<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 32.2619%; text-align: center;\"><strong>\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u30b9\u30b3\u30a2<\/strong><\/td>\n<td style=\"width: 67.7381%;\">\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u304c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3092\u884c\u3044\u3001\u54c1\u8cea\u3092\u8a55\u4fa1\u3059\u308b\u30b9\u30b3\u30a2<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 32.2619%; text-align: center;\"><strong>\u30df\u30b9\u7387<\/strong><\/td>\n<td style=\"width: 67.7381%;\">\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u8aa4\u3063\u305f\u6848\u5185\u3092\u3057\u3066\u3057\u307e\u3046\u306a\u3069\u3001\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u30df\u30b9\u304c\u767a\u751f\u3057\u305f\u5272\u5408<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E7%94%9F%E7%94%A3%E6%80%A7%E3%81%AE%E6%8C%87%E6%A8%99\"><\/span>\u751f\u7523\u6027\u306e\u6307\u6a19<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u3067\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u751f\u7523\u6027\u3092\u9069\u5207\u306b\u7ba1\u7406\u3059\u308b\u3053\u3068\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<br>\u751f\u7523\u6027\u306e\u6307\u6a19\u3068\u3057\u3066\u3001\u300c<strong><span style=\"text-decoration: underline;\">CPH\uff08Call Per Hour\uff09<\/span><\/strong>\u300d\u300c<strong><span style=\"text-decoration: underline;\">AHT\uff08Average Handling Time\uff09<\/span><\/strong>\u300d\u300c<strong><span style=\"text-decoration: underline;\">ATT\uff08Average Talk Time\uff09<\/span><\/strong>\u300d\u300c<strong><span style=\"text-decoration: underline;\">ACW\uff08After Call Work\uff09<\/span><\/strong>\u300d\u300c<strong><span style=\"text-decoration: underline;\">\u7a3c\u50cd\u7387<\/span><\/strong>\u300d\u304c\u7528\u3044\u3089\u308c\u307e\u3059\u3002<br>\u51e6\u7406\u6642\u9593\u306e\u77ed\u7e2e\u3092\u512a\u5148\u3057\u3059\u304e\u308b\u3068\u3001\u5fdc\u5bfe\u54c1\u8cea\u304c\u4f4e\u4e0b\u3059\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u305f\u3081\u3001\u30d0\u30e9\u30f3\u30b9\u3092\u53d6\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<table style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<td style=\"width: 32.9762%; text-align: center;\"><strong>CPH<\/strong><br><strong>\uff08Call Per Hour\uff09<\/strong><\/td>\n<td style=\"width: 67.0238%;\">1\u6642\u9593\u3042\u305f\u308a\u306e\u5bfe\u5fdc\u4ef6\u6570<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 32.9762%; text-align: center;\"><strong>AHT<\/strong><br><strong>\uff08Average Handling Time\uff09<\/strong><\/td>\n<td style=\"width: 67.0238%;\">\u901a\u8a71\u6642\u9593\uff0b\u5f8c\u51e6\u7406\u6642\u9593\u3092\u542b\u3081\u305f1\u4ef6\u3042\u305f\u308a\u306e\u5e73\u5747\u5bfe\u5fdc\u6642\u9593<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 32.9762%; text-align: center;\"><strong>ATT<\/strong><br><strong>\uff08Average Talk Time\uff09<\/strong><\/td>\n<td style=\"width: 67.0238%;\">\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c1\u4ef6\u306e\u30b3\u30fc\u30eb\u3067\u5b9f\u969b\u306b\u8a71\u3057\u3066\u3044\u308b\u6642\u9593\u306e\u5e73\u5747\u5024<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 32.9762%; text-align: center;\"><strong>ACW<\/strong><br><strong>\uff08After Call Work\uff09<\/strong><\/td>\n<td style=\"width: 67.0238%;\">1\u30b3\u30fc\u30eb\u3042\u305f\u308a\u306e\u5f8c\u51e6\u7406\uff08\u8a18\u9332\u5165\u529b\u306a\u3069\uff09\u306b\u304b\u304b\u308b\u5e73\u5747\u6642\u9593<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 32.9762%; text-align: center;\"><strong>\u7a3c\u50cd\u7387<\/strong><\/td>\n<td style=\"width: 67.0238%;\">\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u7a3c\u50cd\u6642\u9593\uff08\u901a\u8a71\uff0b\u5f8c\u51e6\u7406\uff09\u3092\u5168\u4f53\u306e\u52e4\u52d9\u6642\u9593\u3067\u5272\u3063\u305f\u5272\u5408<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n<p><strong>\u25bc<\/strong><strong>CPH<\/strong><strong>\u30fbATT\u30fbAHT\u306b\u95a2\u3059\u308b\u8a18\u4e8b\u306f\u3053\u3061\u3089<\/strong><br>\u300c<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/331\/\">\u3010\u5fb9\u5e95\u89e3\u8aac\u3011CPH\u30fbATT\u30fbAHT\u3068\u306f\uff1f\uff5c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u751f\u7523\u6027\u6307\u6a19\u3068\u6539\u5584\u65b9\u6cd5<\/a>\u300d<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%B3%E3%82%B9%E3%83%88%E3%81%AE%E6%8C%87%E6%A8%99\"><\/span>\u30b3\u30b9\u30c8\u306e\u6307\u6a19<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>SLA\u306e\u8a2d\u8a08\u3067\u306f\u3001\u8cbb\u7528\u5bfe\u52b9\u679c\u3092\u8003\u616e\u3059\u308b\u3053\u3068\u3082\u91cd\u8981\u3067\u3059\u3002\u30b3\u30b9\u30c8\u306e\u6307\u6a19\u306b\u306f\u300c<strong>CPC\uff08Cost Per Call\uff09<\/strong>\u300d\u304c\u7528\u3044\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<table style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<td style=\"width: 32.1429%; text-align: center;\"><strong>CPC<\/strong><br \/><strong>\uff08Cost Per Call\uff09<\/strong><\/td>\n<td style=\"width: 67.8571%;\">1\u30b3\u30fc\u30eb\u306e\u5fdc\u5bfe\u306b\u304b\u304b\u308b\u30b3\u30b9\u30c8<br \/>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u4eba\u4ef6\u8cbb\u3084\u901a\u4fe1\u8cbb\u306a\u3069\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u55b6\u306b\u304b\u304b\u308b\u5168\u4f53\u306e\u30b3\u30b9\u30c8\u304b\u3089\u7b97\u51fa<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E8%A3%9C%E5%84%9F%E9%87%91%E9%A1%8D\"><\/span>\u88dc\u511f\u91d1\u984d<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>SLA\u306b\u306f\u3001\u660e\u8a18\u3055\u308c\u305f\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u30ec\u30d9\u30eb\u3092\u9054\u6210\u3067\u304d\u306a\u304b\u3063\u305f\u5834\u5408\u306b\u3001\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u8005\u304c\u7d04\u675f\u3059\u308b\u88dc\u511f\u5185\u5bb9\u3092\u660e\u78ba\u306b\u8a18\u8f09\u3059\u308b\u3088\u3046\u306b\u3057\u307e\u3057\u3087\u3046\u3002<br>\u88dc\u511f\u91d1\u984d\u306b\u3064\u3044\u3066\u306f\u3001\u5229\u7528\u8005\u3068\u306e\u6761\u4ef6\u3084\u72b6\u6cc1\u306b\u3088\u308a\u7570\u306a\u308a\u307e\u3059\u304c\u3001\u4e00\u822c\u7684\u306b\u30b5\u30fc\u30d3\u30b9\u5229\u7528\u6599\u306e\u4e00\u5b9a\u5272\u5408\u307e\u305f\u306f\u5168\u984d\u3092\u4e0a\u9650\u3068\u3057\u3066\u8a2d\u5b9a\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"SLA%E3%82%92%E8%A8%AD%E5%AE%9A%E3%81%99%E3%82%8B%E3%83%9D%E3%82%A4%E3%83%B3%E3%83%88\"><\/span>SLA\u3092\u8a2d\u5b9a\u3059\u308b\u30dd\u30a4\u30f3\u30c8<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>SLA\u3092\u9069\u5207\u306b\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u3067\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u304c\u660e\u78ba\u5316\u3055\u308c\u3001\u904b\u55b6\u306e\u5b89\u5b9a\u5316\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002\u3057\u304b\u3057\u3001<strong>SLA<\/strong><strong>\u306e\u8a2d\u8a08\u3092\u8aa4\u308b\u3068\u3001\u73fe\u5834\u306e\u8ca0\u62c5\u304c\u5897\u3048\u305f\u308a\u3001\u5b9f\u73fe\u4e0d\u53ef\u80fd\u306a\u76ee\u6a19\u3068\u306a\u3063\u305f\u308a\u3059\u308b\u30ea\u30b9\u30af\u304c\u3042\u308a\u307e\u3059\u3002<\/strong><br>\u672c\u7ae0\u3067\u306f\u3001SLA\u3092\u8a2d\u5b9a\u3059\u308b\u969b\u306b\u62bc\u3055\u3048\u3066\u304a\u304f\u3079\u304d\u30dd\u30a4\u30f3\u30c8\u3068\u6ce8\u610f\u70b9\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E6%95%B0%E5%80%A4%E5%8C%96%E3%81%A7%E3%81%8D%E3%82%8B%E6%8C%87%E6%A8%99%E3%82%92%E8%A8%AD%E5%AE%9A%E3%81%99%E3%82%8B\"><\/span>\u6570\u5024\u5316\u3067\u304d\u308b\u6307\u6a19\u3092\u8a2d\u5b9a\u3059\u308b<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>SLA\u3092\u52b9\u679c\u7684\u306b\u904b\u7528\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u300c<strong>\u66d6\u6627\u306a\u8868\u73fe\u3092\u907f\u3051\u3001\u5177\u4f53\u7684\u306a\u6570\u5024\u3067\u76ee\u6a19\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068<\/strong>\u300d\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u6570\u5024\u5316\u3067\u304d\u306a\u3044\u6307\u6a19\u306f\u66d6\u6627\u306b\u306a\u308a\u3001\u30c8\u30e9\u30d6\u30eb\u3092\u5f15\u304d\u8d77\u3053\u3059\u30ea\u30b9\u30af\u304c\u3042\u308a\u307e\u3059\u3002 \u4f8b\u3048\u3070\u3001\u300c<span style=\"text-decoration: underline;\">\u8fc5\u901f\u306a\u5bfe\u5fdc\u3092\u884c\u3046<\/span>\u300d\u3068\u3044\u3063\u305f\u6307\u6a19\u3067\u306f\u306a\u304f\u3001\u300c<strong><u>\u7740\u4fe1\u304b\u308920\u79d2\u4ee5\u5185<\/u>\u306e\u5fdc\u7b54\u7387<u>80%\u4ee5\u4e0a<\/u><\/strong>\u300d\u3068\u3044\u3063\u305f\u5177\u4f53\u7684\u306aKPI\u3092\u8a2d\u5b9a\u3059\u308b\u3088\u3046\u306b\u3057\u307e\u3057\u3087\u3046\u3002\u660e\u78ba\u306a\u6570\u5024\u306e\u8a2d\u5b9a\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u76ee\u6307\u3059\u3079\u304d\u76ee\u6a19\u3092\u660e\u3089\u304b\u306b\u3057\u3001\u696d\u52d9\u306e\u52b9\u7387\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E9%81%A9%E6%AD%A3%E3%81%AA%E7%9B%AE%E6%A8%99%E3%82%92%E8%A8%AD%E5%AE%9A%E3%81%99%E3%82%8B\"><\/span>\u9069\u6b63\u306a\u76ee\u6a19\u3092\u8a2d\u5b9a\u3059\u308b<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u9ad8\u3059\u304e\u308b\u76ee\u6a19\u8a2d\u5b9a\u306f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u62c5\u3092\u5897\u3084\u3057\u3001\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u4f4e\u4e0b\u3092\u62db\u304f\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<br>\u305f\u3068\u3048\u3070\u3001\u300c<strong>\u5fdc\u7b54\u738795%\u4ee5\u4e0a\u3001\u5e73\u5747\u5f85\u3061\u6642\u95935\u79d2\u4ee5\u5185<\/strong>\u300d\u3068\u3044\u3063\u305f\u76ee\u6a19\u306f\u3001\u73fe\u5b9f\u7684\u306b\u9054\u6210\u56f0\u96e3\u306a\u5834\u5408\u304c\u591a\u3044\u305f\u3081\u3001\u81ea\u793e\u306e\u5b9f\u7e3e\u306b\u57fa\u3065\u3044\u305f\u3001\u5b9f\u73fe\u53ef\u80fd\u306a\u6570\u5024\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u7121\u7406\u306aKPI\u8a2d\u5b9a\u306f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u306e\u904e\u5ea6\u306a\u30d7\u30ec\u30c3\u30b7\u30e3\u30fc\u3068\u306a\u308a\u3001\u7d50\u679c\u7684\u306b\u96e2\u8077\u7387\u306e\u4e0a\u6607\u306b\u3064\u306a\u304c\u308b\u53ef\u80fd\u6027\u3082\u3042\u308b\u305f\u3081\u6ce8\u610f\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E4%BE%8B%E5%A4%96%E4%BA%8B%E7%94%B1%E3%82%92%E8%A8%AD%E5%AE%9A%E3%81%99%E3%82%8B\"><\/span>\u4f8b\u5916\u4e8b\u7531\u3092\u8a2d\u5b9a\u3059\u308b<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u706b\u707d\u3084\u4e8b\u6545\u3001\u81ea\u7136\u707d\u5bb3\u306a\u3069\u306e\u4e0d\u6e2c\u306e\u4e8b\u614b\u304c\u767a\u751f\u3057\u305f\u5834\u5408\u3001SLA\u306e\u9054\u6210\u304c\u96e3\u3057\u304f\u306a\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u707d\u5bb3\u6642\u306f\u4fdd\u8a3c\u306e\u5bfe\u8c61\u5916\u3068\u3059\u308b\u300c<span style=\"text-decoration: underline;\">\u4f8b\u5916\u4e8b\u7531<\/span>\u300d\u3092\u4e8b\u524d\u306b\u8a2d\u5b9a\u3057\u3066\u304a\u304f\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<br>\u4f8b\u5916\u4e8b\u7531\u3092\u660e\u78ba\u306b\u5b9a\u3081\u308b\u3053\u3068\u3067\u3001\u4e0d\u6e2c\u306e\u30c8\u30e9\u30d6\u30eb\u306e\u5f71\u97ff\u3092\u8efd\u6e1b\u3057\u3001\u5186\u6ed1\u306a\u904b\u55b6\u3092\u7dad\u6301\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%81%BE%E3%81%A8%E3%82%81%EF%BD%9CSLA%E3%82%92%E9%81%A9%E5%88%87%E3%81%AB%E8%A8%AD%E5%AE%9A%E3%81%97%E3%80%81%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E9%81%8B%E5%96%B6%E3%82%92%E6%94%B9%E5%96%84%E3%81%97%E3%82%88%E3%81%86\"><\/span>\u307e\u3068\u3081\uff5cSLA\u3092\u9069\u5207\u306b\u8a2d\u5b9a\u3057\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u3092\u6539\u5584\u3057\u3088\u3046<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>SLA\uff08\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u30a2\u30b0\u30ea\u30fc\u30e1\u30f3\u30c8\uff09\u306f\u3001<mark>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u55b6\u30eb\u30fc\u30eb\u3092\u660e\u78ba\u306b\u3057\u3001\u696d\u52d9\u3092\u30b9\u30e0\u30fc\u30ba\u306b\u9032\u3081\u308b\u305f\u3081\u306e\u5927\u5207\u306a\u4ed5\u7d44\u307f<\/mark>\u3067\u3059\u3002<\/p>\n\n\n\n<p>SLA\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u7bc4\u56f2\u304c\u306f\u3063\u304d\u308a\u3057\u3001\u30c8\u30e9\u30d6\u30eb\u3092\u672a\u7136\u306b\u9632\u3050\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<br>\u307e\u305f\u3001\u904b\u55b6\u306e\u900f\u660e\u6027\u304c\u9ad8\u307e\u308a\u3001\u9867\u5ba2\u3068\u306e\u4fe1\u983c\u95a2\u4fc2\u3092\u7bc9\u304f\u3053\u3068\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002\u300c<strong>\u3053\u306e\u4f01\u696d\u306f\u7d04\u675f\u3092\u5b88\u308b<\/strong>\u300d\u3068\u3044\u3046\u5b89\u5fc3\u611f\u304c\u751f\u307e\u308c\u3001\u7d50\u679c\u7684\u306b\u30d6\u30e9\u30f3\u30c9\u4fa1\u5024\u306e\u5411\u4e0a\u3084\u7af6\u5408\u3068\u306e\u5dee\u5225\u5316\u306b\u3082\u5f79\u7acb\u3064\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u305f\u3060\u3057\u3001SLA\u306f\u4e00\u5ea6\u6c7a\u3081\u305f\u3089\u7d42\u308f\u308a\u3067\u306f\u306a\u304f\u3001<strong><u>\u904b\u7528\u3057\u306a\u304c\u3089\u7d99\u7d9a\u7684\u306b\u898b\u76f4\u3057\u3066\u3044\u304f\u3053\u3068\u304c\u91cd\u8981<\/u><\/strong>\u3067\u3059\u3002\u6570\u5024\u3067\u7ba1\u7406\u3067\u304d\u308b\u6307\u6a19\u3092\u8a2d\u5b9a\u3057\u3001\u7121\u7406\u306e\u306a\u3044\u76ee\u6a19\u3092\u6c7a\u3081\u3001\u73fe\u5834\u306e\u72b6\u6cc1\u306b\u5408\u308f\u305b\u3066\u8abf\u6574\u3057\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002 SLA\u3092\u3046\u307e\u304f\u6d3b\u7528\u3059\u308c\u3070\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u55b6\u304c\u30b9\u30e0\u30fc\u30ba\u306b\u306a\u308a\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002 \u81ea\u793e\u306b\u5408\u3063\u305fSLA\u3092\u8a2d\u8a08\u3057\u3001\u3088\u308a\u826f\u3044\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<div class=\"cta_area\">  <p class=\"cta_ttl\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u55b6\u8ab2\u984c\u3092\u30a6\u30a3\u30eb\u30aa\u30d6\u306b\u76f8\u8ac7\u3057\u3066\u307f\u307e\u305b\u3093\u304b\uff1f<\/p>\n  <p class=\"cta_text\">\u300c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u96e2\u8077\u7387\u304c\u4e0a\u6607\u3057\u3066\u5b9a\u7740\u7387\u3092\u6539\u5584\u3057\u305f\u3044\u300d\u300c\u696d\u52d9\u304c\u5c5e\u4eba\u7684\u306b\u306a\u3063\u3066\u3057\u307e\u3044\u3001\u30af\u30aa\u30ea\u30c6\u30a3\u304c\u3070\u3089\u3064\u3044\u3066\u3044\u308b\u300d\u300cKPI\u306e\u8a2d\u5b9a\u3084\u7ba1\u7406\u65b9\u6cd5\u306b\u56f0\u3063\u3066\u3044\u308b\u300d\u300c\u7e41\u5fd9\u671f\u306b\u52b9\u7387\u7684\u306a\u5bfe\u5fdc\u304c\u3067\u304d\u306a\u3044\u300d\u3068\u3044\u3063\u305f\u304a\u60a9\u307f\u3092\u304a\u6301\u3061\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u304b\uff1f\u79c1\u305f\u3061\u306f\u3001\u81ea\u793e\u96c7\u7528100\uff05\u306eBPO\u30bb\u30f3\u30bf\u30fc\u3092\u904b\u55b6\u3057\u3001\u4eba\u6750\u6d3e\u9063\u3084\u7d39\u4ecb\u3001BPO\u30b5\u30fc\u30d3\u30b9\u306a\u3069\u3001\u8cb4\u793e\u306b\u6700\u9069\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u3054\u63d0\u4f9b\u3057\u307e\u3059\u3002\u305c\u3072\u3001\u304a\u6c17\u8efd\u306b\u304a\u554f\u3044\u5408\u308f\u305b\u304f\u3060\u3055\u3044\u3002<\/p>\n  <p class=\"cta_btn\">\n    <a href=\"https:\/\/willof-work.co.jp\/corp\/service\/officework\/?utm_source=connenavi&#038;utm_medium=button&#038;utm_campaign=coservice&#038;utm_term=5240_2\" target=\"_blank\" rel=\"noopener\">\u30a6\u30a3\u30eb\u30aa\u30d6\u306e\u30b5\u30fc\u30d3\u30b9\u306f\u3053\u3061\u3089<\/a>\n  <\/p>\n<\/div>\n","protected":false},"featured_media":5328,"parent":0,"template":"","news_cat":[10,13,14],"news_genre":[],"writer":[59],"banner":[],"class_list":["post-5240","news","type-news","status-publish","has-post-thumbnail","hentry","news_cat-quality-improvement","news_cat-productivity-improvement","news_cat-improving-customer-satisfaction","writer-uehara"],"acf":[],"_links":{"self":[{"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/news\/5240","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/news"}],"about":[{"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/types\/news"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/media\/5328"}],"wp:attachment":[{"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/media?parent=5240"}],"wp:term":[{"taxonomy":"news_cat","embeddable":true,"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/news_cat?post=5240"},{"taxonomy":"news_genre","embeddable":true,"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/news_genre?post=5240"},{"taxonomy":"writer","embeddable":true,"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/writer?post=5240"},{"taxonomy":"banner","embeddable":true,"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/banner?post=5240"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}