{"id":5261,"date":"2025-02-27T14:57:00","date_gmt":"2025-02-27T05:57:00","guid":{"rendered":"https:\/\/callcenternavi.jp\/connenavi\/?post_type=news&#038;p=5261"},"modified":"2026-03-12T09:55:11","modified_gmt":"2026-03-12T00:55:11","slug":"%e3%82%b3%e3%83%bc%e3%83%ab%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc%e8%87%aa%e5%8b%95%e5%8c%96%e3%81%ae4%e3%81%a4%e3%81%ae%e6%89%8b%e6%b3%95%ef%bd%9c%e5%b0%8e%e5%85%a5%e3%83%a1%e3%83%aa%e3%83%83%e3%83%88","status":"publish","type":"news","link":"https:\/\/callcenternavi.jp\/connenavi\/note\/5261\/","title":{"rendered":"\u3010\u6700\u65b0\u3011\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u81ea\u52d5\u5316\u6210\u529f\u306e\u30dd\u30a4\u30f3\u30c8\uff5c4\u3064\u306e\u624b\u6cd5\u3068\u5c0e\u5165\u6642\u306e\u6ce8\u610f\u70b9\u3092\u89e3\u8aac"},"content":{"rendered":"\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u9867\u5ba2\u5bfe\u5fdc\u306b\u304a\u3044\u3066\u91cd\u8981\u306a\u5f79\u5272\u3092\u62c5\u3063\u3066\u3044\u307e\u3059\u3002\u3057\u304b\u3057\u3001<strong>\u300c\u4eba\u624b\u4e0d\u8db3\u3067\u5fdc\u7b54\u7387\u304c\u4f4e\u4e0b\u3057\u3066\u3044\u308b\u300d\u300c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u62c5\u304c\u5927\u304d\u304f\u3001\u96e2\u8077\u7387\u304c\u9ad8\u3044\u300d\u300c\u30b3\u30b9\u30c8\u524a\u6e1b\u304c\u6c42\u3081\u3089\u308c\u3066\u3044\u308b\u300d<\/strong>\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u554f\u984c\u3092\u62b1\u3048\u3066\u3044\u308b\u306e\u3082\u4e8b\u5b9f\u3067\u3059\u3002\u305d\u3053\u3067\u6ce8\u76ee\u3055\u308c\u3066\u3044\u308b\u306e\u304c\u3001<strong>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u81ea\u52d5\u5316<\/strong>\u3067\u3059\u3002<br>IVR\u3084\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3001AI\u97f3\u58f0\u8a8d\u8b58\u3001RPA\u306a\u3069\u306e\u6280\u8853\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001<strong>\u696d\u52d9\u52b9\u7387\u5316\u3084\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a<\/strong>\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u8ab2\u984c\u3068\u81ea\u52d5\u5316\u306e\u91cd\u8981\u6027\u3092\u89e3\u8aac\u3057\u3001\u3055\u3089\u306b\u81ea\u52d5\u5316\u3092\u9032\u3081\u308b\u305f\u3081\u306e4\u3064\u306e\u624b\u6cd5\u3001\u5c0e\u5165\u306e\u30e1\u30ea\u30c3\u30c8\u30fb\u6ce8\u610f\u70b9\u3001\u6210\u529f\u306e\u30dd\u30a4\u30f3\u30c8\u306b\u3064\u3044\u3066\u7d39\u4ecb\u3057\u307e\u3059\u3002 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class=\"cta_text\">\u30b3\u30b9\u30c8\u524a\u6e1b\u3084\u696d\u52d9\u52b9\u7387\u5316\u306b\u306f\u69d8\u3005\u306a\u624b\u6bb5\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u300c\u3069\u306e\u624b\u6bb5\u304c\u81ea\u793e\u306b\u5408\u3063\u3066\u3044\u308b\u306e\u304b\u308f\u304b\u3089\u306a\u3044\u300d\u3068\u304a\u56f0\u308a\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u304b\uff1f\u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u3084BPO\u306a\u3069\u3001\u8c4a\u5bcc\u306a\u30b5\u30fc\u30d3\u30b9\u652f\u63f4\u5b9f\u7e3e\u306e\u3042\u308b\u30a6\u30a3\u30eb\u30aa\u30d6\u304c\u3001\u8cb4\u793e\u306e\u8ab2\u984c\u306b\u6700\u9069\u306a\u89e3\u6c7a\u7b56\u3092\u63d0\u6848\u3044\u305f\u3057\u307e\u3059\u3002\u305c\u3072\u3001\u4e0b\u8a18\u306e\u30ea\u30f3\u30af\u3088\u308a\u5f0a\u793e\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n  <p class=\"cta_btn\">\n    <a 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href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5261\/#%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E3%81%AB%E3%81%8A%E3%81%91%E3%82%8B%E8%AA%B2%E9%A1%8C%E3%81%A8%E8%87%AA%E5%8B%95%E5%8C%96%E3%81%AE%E9%87%8D%E8%A6%81%E6%80%A7\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u8ab2\u984c\u3068\u81ea\u52d5\u5316\u306e\u91cd\u8981\u6027<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5261\/#%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E8%87%AA%E5%8B%95%E5%8C%96%E3%81%AE4%E3%81%A4%E3%81%AE%E6%89%8B%E6%B3%95\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u81ea\u52d5\u5316\u306e4\u3064\u306e\u624b\u6cd5<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" 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href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5261\/#%E3%81%BE%E3%81%A8%E3%82%81%EF%BD%9C%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E8%87%AA%E5%8B%95%E5%8C%96%E3%81%A7%E6%A5%AD%E5%8B%99%E3%82%92%E6%9C%80%E9%81%A9%E5%8C%96%E3%81%97%E3%82%88%E3%81%86\" >\u307e\u3068\u3081\uff5c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u81ea\u52d5\u5316\u3067\u696d\u52d9\u3092\u6700\u9069\u5316\u3057\u3088\u3046<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5261\/#%E3%82%88%E3%81%8F%E3%81%82%E3%82%8B%E8%B3%AA%E5%95%8F\" >\u3088\u304f\u3042\u308b\u8cea\u554f<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E3%81%AB%E3%81%8A%E3%81%91%E3%82%8B%E8%AA%B2%E9%A1%8C%E3%81%A8%E8%87%AA%E5%8B%95%E5%8C%96%E3%81%AE%E9%87%8D%E8%A6%81%E6%80%A7\"><\/span>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u8ab2\u984c\u3068\u81ea\u52d5\u5316\u306e\u91cd\u8981\u6027<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u62c5\u8efd\u6e1b\u3001\u30b3\u30b9\u30c8\u524a\u6e1b\u3001\u4eba\u6750\u63a1\u7528\u306a\u3069\u3001\u591a\u304f\u306e\u8ab2\u984c\u3092\u62b1\u3048\u3066\u3044\u307e\u3059\u3002\u7279\u306b\u4eba\u6750\u306e\u78ba\u4fdd\u304c\u96e3\u3057\u3044\u305f\u3081\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc1\u4eba\u3042\u305f\u308a\u306e\u5bfe\u5fdc\u4ef6\u6570\u304c\u5897\u52a0\u3057\u3001\u5fdc\u7b54\u7387\u4f4e\u4e0b\u3084<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/4478\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u3042\u3075\u308c\u547c<\/a>\u30fb<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/4406\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u653e\u68c4\u547c<\/a>\u306b\u3088\u308b\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u4f4e\u4e0b\u304c\u6df1\u523b\u5316\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3055\u3089\u306b\u3001\u696d\u52d9\u8ca0\u62c5\u306e\u5897\u52a0\u306f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30b9\u30c8\u30ec\u30b9\u3092\u9ad8\u3081\u3001\u96e2\u8077\u7387\u306e\u60aa\u5316\u3084\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u306e\u4f4e\u4e0b\u3092\u62db\u304f\u8981\u56e0\u3068\u3082\u306a\u308a\u5f97\u307e\u3059\u3002\u307e\u305f\u300124\u6642\u9593\u5bfe\u5fdc\u306e\u30cb\u30fc\u30ba\u304c\u9ad8\u307e\u308b\u4e00\u65b9\u3067\u3001\u6df1\u591c\u3084\u4f11\u65e5\u306e\u5bfe\u5fdc\u306f\u30b3\u30b9\u30c8\u8ca0\u62c5\u304c\u5927\u304d\u304f\u3001\u7c21\u5358\u306b\u306f\u5b9f\u73fe\u3067\u304d\u306a\u3044\u306e\u304c\u73fe\u72b6\u3067\u3059\u3002 \u3053\u308c\u3089\u306e\u8ab2\u984c\u3092\u89e3\u6c7a\u3059\u308b\u65b9\u6cd5\u3068\u3057\u3066\u3001<strong><mark>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306e\u81ea\u52d5\u5316<\/mark><\/strong>\u304c\u6ce8\u76ee\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u81ea\u52d5\u5316\u306b\u3088\u308a\u3001<strong>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u62c5\u304c\u8efd\u6e1b<\/strong>\u3055\u308c\u3001<strong>\u696d\u52d9\u306e\u52b9\u7387\u5316<\/strong>\u3068<strong>\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a<\/strong>\u304c\u671f\u5f85\u3067\u304d\u308b\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E8%87%AA%E5%8B%95%E5%8C%96%E3%81%AE4%E3%81%A4%E3%81%AE%E6%89%8B%E6%B3%95\"><\/span>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u81ea\u52d5\u5316\u306e4\u3064\u306e\u624b\u6cd5<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u81ea\u52d5\u5316\u306b\u306f\u3055\u307e\u3056\u307e\u306a\u624b\u6cd5\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u3059\u3079\u3066\u306e\u696d\u52d9\u3092\u4e00\u62ec\u3067\u81ea\u52d5\u5316\u3059\u308b\u306e\u306f\u73fe\u5b9f\u7684\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u305d\u306e\u305f\u3081\u3001\u5bfe\u5fdc\u306e\u7a2e\u985e\u3084\u76ee\u7684\u306b\u5fdc\u3058\u3066\u9069\u5207\u306a\u6280\u8853\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002 \u672c\u7ae0\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3044\u3066\u4ee3\u8868\u7684\u306a\u81ea\u52d5\u5316\u30b7\u30b9\u30c6\u30e0\u3068\u3057\u3066\u300c<strong>IVR\u30fb\u30d3\u30b8\u30e5\u30a2\u30ebIVR<\/strong>\u300d\u300c<strong>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u30fb\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8<\/strong>\u300d\u300c<strong>AI\u97f3\u58f0\u8a8d\u8b58<\/strong>\u300d\u300c<strong>RPA<\/strong>\u300d\u306e4\u3064\u306e\u624b\u6cd5\u306b\u3064\u3044\u3066\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"636\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/02\/automation_contents-1024x636.png\" alt=\"\" class=\"wp-image-5265\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/02\/automation_contents-1024x636.png 1024w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/02\/automation_contents-300x186.png 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/02\/automation_contents-768x477.png 768w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/02\/automation_contents.png 1036w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">IVR\u30fb\u30d3\u30b8\u30e5\u30a2\u30ebIVR<\/h3>\n\n\n\n<p><a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/334\/\" target=\"_blank\" rel=\"noopener\" title=\"\"><strong>IVR\uff08Interactive Voice Response\uff09<\/strong><\/a><strong> <\/strong>\u306f\u3001<mark>\u81ea\u52d5\u97f3\u58f0\u30ac\u30a4\u30c0\u30f3\u30b9\u3092\u6d3b\u7528\u3057\u3001\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u306b\u5fdc\u3058\u3066\u9069\u5207\u306a\u5bfe\u5fdc\u3078\u8a98\u5c0e\u3059\u308b\u30b7\u30b9\u30c6\u30e0<\/mark>\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u96fb\u8a71\u3092\u304b\u3051\u305f\u969b\u306b\u3001\u300c<strong>\u3007\u3007\u306b\u95a2\u3059\u308b\u304a\u554f\u3044\u5408\u308f\u305b\u306f1\u3092\u3001\u25b3\u25b3\u306b\u3064\u3044\u3066\u306f2\u3092\u62bc\u3057\u3066\u304f\u3060\u3055\u3044<\/strong>\u300d\u3068\u3044\u3063\u305f\u97f3\u58f0\u6848\u5185\u3092\u805e\u3044\u305f\u3053\u3068\u304c\u3042\u308b\u65b9\u3082\u591a\u3044\u3067\u3057\u3087\u3046\u3002\u9867\u5ba2\u306f\u6848\u5185\u306b\u5f93\u3063\u3066\u756a\u53f7\u3092\u62bc\u3059\u3053\u3068\u3067\u3001\u9069\u5207\u306a\u90e8\u7f72\u3084\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u30b9\u30e0\u30fc\u30ba\u306b\u63a5\u7d9a\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u6700\u8fd1\u3067\u306f\u3001<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/1417\/\" target=\"_blank\" rel=\"noopener\" title=\"\"><strong>\u30d3\u30b8\u30e5\u30a2\u30ebIVR<\/strong><\/a>\u3082\u6ce8\u76ee\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306f\u3001\u5f93\u6765\u306e\u97f3\u58f0\u30ac\u30a4\u30c0\u30f3\u30b9\u3068\u306f\u7570\u306a\u308a\u3001<mark>\u30b9\u30de\u30fc\u30c8\u30d5\u30a9\u30f3\u306e\u753b\u9762\u4e0a\u3067\u9078\u629e\u80a2\u3092\u8868\u793a\u3057\u3001\u30bf\u30c3\u30d7\u64cd\u4f5c\u3067\u30b9\u30e0\u30fc\u30ba\u306b\u6848\u5185\u3092\u884c\u3048\u308b\u30b7\u30b9\u30c6\u30e0<\/mark>\u3067\u3059\u3002 \u97f3\u58f0\u3060\u3051\u3067\u306f\u5206\u304b\u308a\u306b\u304f\u3044\u8907\u96d1\u306a\u30e1\u30cb\u30e5\u30fc\u3067\u3082\u3001\u8996\u899a\u7684\u306b\u6848\u5185\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u304c\u30b9\u30e0\u30fc\u30ba\u306b\u76ee\u7684\u306e\u60c5\u5831\u3078\u305f\u3069\u308a\u7740\u3051\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>\u2605 IVR\u306e\u30e1\u30ea\u30c3\u30c8<\/strong><br>\u25cf \u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u62c5\u8efd\u6e1b<br>\u25cf \u9069\u5207\u306a\u90e8\u7f72\u3084\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u30b9\u30e0\u30fc\u30ba\u306b\u63a5\u7d9a\u3067\u304d\u308b<br>\u25cf \u81ea\u52d5\u6848\u5185\u306b\u3088\u308a\u3001\u55b6\u696d\u6642\u9593\u5916\u306e\u4e00\u6b21\u5bfe\u5fdc\u3082\u53ef\u80fd<\/p>\n\n\n\n<p><strong>\u2605IVR\u5c0e\u5165\u6642\u306e\u6ce8\u610f\u70b9<\/strong><br>\u25cf \u30e1\u30cb\u30e5\u30fc\u304c\u8907\u96d1\u3059\u304e\u308b\u3068\u9867\u5ba2\u304c\u9078\u629e\u306b\u8ff7\u3046<br>\u25cf \u3059\u3079\u3066\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u81ea\u52d5\u5316\u3067\u304d\u308b\u308f\u3051\u3067\u306f\u306a\u3044\uff08\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u5bfe\u5fdc\u3068\u306e\u9023\u643a\u304c\u5fc5\u8981\uff09<\/p>\n<\/div><\/div>\n\n\n\n<p><strong>\u25bcIVR\u30fb\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u306b\u95a2\u3059\u308b\u8a18\u4e8b\u306f\u3053\u3061\u3089<\/strong><br>\u300c<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/334\/\" target=\"_blank\" rel=\"noopener\" title=\"\">IVR\uff08\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\u30b7\u30b9\u30c6\u30e0\uff09\u3068\u306f\u2502\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306e\u6d3b\u7528\u30e1\u30ea\u30c3\u30c8\u3068\u5c0e\u5165\u30dd\u30a4\u30f3\u30c8\u3092\u89e3\u8aac<\/a>\u300d<br>\u300c<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/1417\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u3068\u306f\uff5cIVR\u3068\u306e\u9055\u3044\u3084\u30e1\u30ea\u30c3\u30c8\u3001\u5c0e\u5165\u30dd\u30a4\u30f3\u30c8\u3092\u5fb9\u5e95\u89e3\u8aac<\/a>\u300d<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u30fb\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8<\/h3>\n\n\n\n<p><a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/1285\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<\/a>\u306f\u3001Web\u30b5\u30a4\u30c8\u3084\u30a2\u30d7\u30ea\u4e0a\u3067\u9867\u5ba2\u3068\u306e\u30c6\u30ad\u30b9\u30c8\u30d9\u30fc\u30b9\u306e\u4f1a\u8a71\u3092\u81ea\u52d5\u5316\u3059\u308b\u30c4\u30fc\u30eb\u3067\u3059\u3002<br>\u9867\u5ba2\u304c\u300c<strong>\u96fb\u8a71\u3059\u308b\u307b\u3069\u3067\u306f\u306a\u3044\u3051\u308c\u3069\u3001\u3061\u3087\u3063\u3068\u805e\u304d\u305f\u3044<\/strong>\u300d\u3068\u3044\u3063\u305f\u30cb\u30fc\u30ba\u3092\u6301\u3064\u5834\u5408\u306b\u3082\u5bfe\u5fdc\u3067\u304d\u3001\u96fb\u8a71\u304c\u3064\u306a\u304c\u3089\u306a\u3044\u554f\u984c\u3092\u89e3\u6d88\u3059\u308b\u5f79\u5272\u3092\u679c\u305f\u3057\u307e\u3059\u3002<br>\u4e00\u65b9\u3001<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/815\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8<\/a>\u306f\u97f3\u58f0\u3092\u4f7f\u3063\u305fAI\u81ea\u52d5\u5fdc\u7b54\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002\u96fb\u8a71\u3067\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u3057\u3066\u4eba\u3092\u4ecb\u3055\u305a\u3001\u30b7\u30b9\u30c6\u30e0\u304c\u76f4\u63a5\u56de\u7b54\u3092\u5b8c\u7d50\u3055\u305b\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u6d3b\u7528\u4f8b\u3068\u3057\u3066\u3001FAQ\u3067\u89e3\u6c7a\u3067\u304d\u308b\u3088\u3046\u306a\u7c21\u5358\u306a\u554f\u3044\u5408\u308f\u305b\u3092\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306b\u4efb\u305b\u308b\u3053\u3068\u3067\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u5bfe\u5fdc\u3059\u308b\u524d\u306b\u591a\u304f\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u8fc5\u901f\u306b\u89e3\u6c7a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<br>\u307e\u305f\u3001\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3092\u5c0e\u5165\u3059\u308c\u3070\u3001\u4e88\u7d04\u3084\u6ce8\u6587\u53d7\u4ed8\u306e\u3088\u3046\u306a\u30b7\u30f3\u30d7\u30eb\u306a\u96fb\u8a71\u5bfe\u5fdc\u3082\u81ea\u52d5\u5316\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n<p><a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5002\/#%E3%83%88%E3%83%AC%E3%83%B3%E3%83%894%EF%BC%9A%E3%83%9C%E3%82%A4%E3%82%B9%E3%83%9C%E3%83%83%E3%83%88%E3%81%AF%E6%89%8B%E7%B6%9A%E3%81%8D%E3%81%8B%E3%82%89%E4%B8%80%E6%AC%A1%E5%AF%BE%E5%BF%9C%E3%81%B8%E7%94%A8%E9%80%94%E6%8B%A1%E5%A4%A7\" target=\"_blank\" rel=\"noopener\" title=\"\">\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\/CRM \u30c7\u30e2\uff06\u30b3\u30f3\u30d5\u30a1\u30ec\u30f3\u30b92024 in \u6771\u4eac\u300d\u306e\u30ec\u30dd\u30fc\u30c8<\/a>\u306b\u3088\u308b\u3068\u3001\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u304cIVR\u306b\u4ee3\u308f\u3063\u3066\u4e00\u6b21\u5bfe\u5fdc\u3068\u3057\u3066\u5229\u7528\u3055\u308c\u3001\u9069\u5207\u306a\u30c1\u30e3\u30cd\u30eb\u3078\u63a5\u7d9a\u3059\u308b\u30b1\u30fc\u30b9\u304c\u5897\u3048\u3066\u304d\u3066\u304a\u308a\u3001\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u306e\u6ce8\u76ee\u5ea6\u304c\u9ad8\u307e\u3063\u3066\u3044\u308b\u3053\u3068\u304c\u4f3a\u3048\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>\u2605\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u30fb\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u306e\u30e1\u30ea\u30c3\u30c8<\/strong><br>\u25cf \u55b6\u696d\u6642\u9593\u5916\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u3082\u5bfe\u5fdc\u53ef\u80fd<br>\u25cf \u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u62c5\u8efd\u6e1b<br>\u25cf \u5373\u6642\u5bfe\u5fdc\u306b\u3088\u308b\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a<\/p>\n\n\n\n<p><strong>\u2605\u5c0e\u5165\u6642\u306e\u6ce8\u610f\u70b9<\/strong><br>\u25cf \u5bfe\u5fdc\u7bc4\u56f2\u304c\u9650\u3089\u308c\u308b\uff1a\u8907\u96d1\u306a\u8cea\u554f\u306b\u306f\u4e0d\u5411\u304d<br>\u25cf AI\u306e\u5b66\u7fd2\u30c7\u30fc\u30bf\u304c\u4e0d\u5341\u5206\u3060\u3068\u3001\u9069\u5207\u306a\u56de\u7b54\u304c\u3067\u304d\u306a\u3044\u30ea\u30b9\u30af\u304c\u3042\u308b<\/p>\n<\/div><\/div>\n\n\n\n<p><strong>\u25bc\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u30fb\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u306b\u95a2\u3059\u308b\u8a18\u4e8b\u306f\u3053\u3061\u3089<br><\/strong>\u300c<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/1285\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3068\u306f\u2502\u57fa\u790e\u77e5\u8b58\u3068\u5c0e\u5165\u30b9\u30c6\u30c3\u30d7\u30fb\u30e1\u30ea\u30c3\u30c8\u3092\u7c21\u5358\u306b\u89e3\u8aac<\/a>\u300d<br>\u300c<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/815\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3068\u306f\uff5c\u4ed5\u7d44\u307f\u3068\u5c0e\u5165\u696d\u754c\u4e00\u89a7\u30fb\u56fd\u5185\u4e3b\u8981\u30d9\u30f3\u30c0\u30fc6\u793e\u3092\u6bd4\u8f03<\/a>\u300d<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">AI\u97f3\u58f0\u8a8d\u8b58<\/h3>\n\n\n\n<p><a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/259\/\" target=\"_blank\" rel=\"noopener\" title=\"\">AI\u97f3\u58f0\u8a8d\u8b58<\/a>\u306f\u3001\u9867\u5ba2\u3068\u306e\u901a\u8a71\u5185\u5bb9\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u30c6\u30ad\u30b9\u30c8\u5316\u3059\u308b\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002\u3053\u306e\u6280\u8853\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u901a\u8a71\u5f8c\u306b\u767a\u751f\u3059\u308b\u5bfe\u5fdc\u5c65\u6b74\u306e\u5165\u529b\u4f5c\u696d\u3092\u7701\u529b\u5316\u3057\u3001\u5206\u6790\u306b\u3082\u5f79\u7acb\u3066\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u6700\u8fd1\u306eAI\u97f3\u58f0\u8a8d\u8b58\u3067\u306f<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5182\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u611f\u60c5\u5206\u6790<\/a>\u6a5f\u80fd\u304c\u642d\u8f09\u3055\u308c\u3066\u304a\u308a\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u9867\u5ba2\u306e\u611f\u60c5\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u9069\u5207\u306a\u5bfe\u5fdc\u304c\u3057\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<br>\u307e\u3060\u7814\u7a76\u6bb5\u968e\u306e\u90e8\u5206\u3082\u591a\u304f\u3001\u4eca\u5f8c\u306e\u9032\u5316\u304c\u671f\u5f85\u3055\u308c\u308b\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>\u2605AI\u97f3\u58f0\u8a8d\u8b58\u306e\u30e1\u30ea\u30c3\u30c8<\/strong><br>\u25cf \u901a\u8a71\u5185\u5bb9\u306e\u30c6\u30ad\u30b9\u30c8\u5316\uff1a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u696d\u52d9\u8ca0\u62c5\u3092\u8efd\u6e1b<br>\u25cf \u30c7\u30fc\u30bf\u5206\u6790\u3078\u306e\u6d3b\u7528\uff1a\u5fdc\u5bfe\u54c1\u8cea\u5411\u4e0a\u3082\u671f\u5f85\u3067\u304d\u308b<br>\u25cf \u611f\u60c5\u5206\u6790\u6a5f\u80fd\uff1a\u9867\u5ba2\u306e\u611f\u60c5\u3092\u628a\u63e1\u3057\u3001\u8fc5\u901f\u3067\u9069\u5207\u306a\u5bfe\u5fdc\u304c\u53ef\u80fd<\/p>\n\n\n\n<p><strong>\u2605AI\u97f3\u58f0\u8a8d\u8b58\u5c0e\u5165\u6642\u306e\u6ce8\u610f\u70b9<\/strong><br>\u25cf \u97f3\u58f0\u8a8d\u8b58\u306e\u7cbe\u5ea6\uff1a\u74b0\u5883\u3084\u8a71\u3057\u65b9\u306b\u3088\u3063\u3066\u5f71\u97ff\u3092\u53d7\u3051\u3066\u3057\u307e\u3046<br>\u25cf \u30c7\u30fc\u30bf\u306e\u7d99\u7d9a\u7684\u306a\u5b66\u7fd2\u30fb\u6539\u5584\u304c\u5fc5\u8981<\/p>\n<\/div><\/div>\n\n\n\n<p><strong>\u25bcAI\u97f3\u58f0\u8a8d\u8b58\u306b\u95a2\u3059\u308b\u8a18\u4e8b\u306f\u3053\u3061\u3089<br><\/strong>\u300c<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/259\/\" target=\"_blank\" rel=\"noopener\" title=\"\">AI\u97f3\u58f0\u8a8d\u8b58\u3068\u306f\u2502\u696d\u52d9\u52b9\u7387\u5316\u306e\u30dd\u30a4\u30f3\u30c8\u3068\u56fd\u5185\u4e3b\u8981\u30d9\u30f3\u30c0\u30fc\u3092\u7d39\u4ecb<\/a>\u300d<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">RPA<\/h3>\n\n\n\n<p><a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/1688\/\" target=\"_blank\" rel=\"noopener\" title=\"\"><strong>RPA\uff08Robotic Process Automation\uff09<\/strong><\/a>\u306f\u3001<mark>PC\u4e0a\u3067\u306e\u5b9a\u578b\u696d\u52d9\u3092\u81ea\u52d5\u5316\u3059\u308b\u30b7\u30b9\u30c6\u30e0<\/mark>\u3067\u3059\u3002<br>\u3053\u306e\u30b7\u30b9\u30c6\u30e0\u306f24\u6642\u9593365\u65e5\u7a3c\u50cd\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u9867\u5ba2\u60c5\u5831\u306e\u5165\u529b\u3001\u5bfe\u5fdc\u5c65\u6b74\u306e\u8a18\u9332\u3001\u6ce8\u6587\u51e6\u7406\u306a\u3069\u306e\u5358\u7d14\u4f5c\u696d\u3092\u81ea\u52d5\u5316\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30d2\u30e5\u30fc\u30de\u30f3\u30a8\u30e9\u30fc\u306e\u9632\u6b62\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u5177\u4f53\u7684\u306a\u6d3b\u7528\u4f8b\u3068\u3057\u3066\u3001SV\u304c\u884c\u3063\u3066\u3044\u305f\u30ec\u30dd\u30fc\u30c8\u4f5c\u6210\u3084\u52e4\u6020\u8a18\u9332\u306e\u7ba1\u7406\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u624b\u4f5c\u696d\u3067\u884c\u3063\u3066\u3044\u305f\u30c7\u30fc\u30bf\u5165\u529b\u3084\u8ee2\u8a18\u4f5c\u696d\u304c\u3042\u308a\u307e\u3059\u3002\u3053\u308c\u3089\u3092RPA\u3067\u81ea\u52d5\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u696d\u52d9\u52b9\u7387\u5316\u3084\u4eba\u4ef6\u8cbb\u524a\u6e1b\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>\u2605RPA\u5c0e\u5165\u306e\u30e1\u30ea\u30c3\u30c8<\/strong><br>\u25cf \u5358\u7d14\u306a\u4e8b\u52d9\u4f5c\u696d\u3092\u81ea\u52d5\u5316\u3057\u3001\u696d\u52d9\u52b9\u7387\u5316\u3084\u8ca0\u62c5\u8efd\u6e1b\u304c\u671f\u5f85\u3067\u304d\u308b<br>\u25cf \u30d2\u30e5\u30fc\u30de\u30f3\u30a8\u30e9\u30fc\u306e\u9632\u6b62<br>\u25cf \u4eba\u4ef6\u8cbb\u524a\u6e1b\u306b\u3088\u308a\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u55b6\u30b3\u30b9\u30c8\u524a\u6e1b\u304c\u53ef\u80fd<\/p>\n\n\n\n<p><strong>\u2605\u5c0e\u5165\u6642\u306e\u6ce8\u610f\u70b9<\/strong><br>\u25cf \u696d\u52d9\u30d5\u30ed\u30fc\u304c\u5909\u308f\u308b\u3068\u3001RPA\u306e\u8a2d\u5b9a\u5909\u66f4\u304c\u5fc5\u8981\u306b\u306a\u308b<br>\u25cf \u30e1\u30f3\u30c6\u30ca\u30f3\u30b9\u3084\u904b\u7528\u7ba1\u7406\u306e\u4f53\u5236\u3092\u6574\u3048\u308b\u3053\u3068\u304c\u91cd\u8981<\/p>\n<\/div><\/div>\n\n\n\n<p><strong>\u25bcRPA\u306b\u95a2\u3059\u308b\u8a18\u4e8b\u306f\u3053\u3061\u3089<br><\/strong>\u300c<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/1688\/\" target=\"_blank\" rel=\"noopener\" title=\"\">RPA\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\uff5c\u5c0e\u5165\u6642\u306e\u6ce8\u610f\u70b9\u3068\u5bfe\u7b56\u65b9\u6cd5\u3092\u5fb9\u5e95\u89e3\u8aac<\/a>\u300d<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-media-text is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/09\/TASK-3073-RPA-inta-05-1024x683.jpg\" alt=\"\" class=\"wp-image-5946 size-full\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/09\/TASK-3073-RPA-inta-05-1024x683.jpg 1024w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/09\/TASK-3073-RPA-inta-05-300x200.jpg 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/09\/TASK-3073-RPA-inta-05-768x512.jpg 768w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/09\/TASK-3073-RPA-inta-05.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p><a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5334\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u5e74\u959316,617.5\u6642\u9593\u306e\u524a\u6e1b\u306b\u6210\u529f\uff01\uff1fRPA\u5c0e\u5165\u6210\u529f\u4e8b\u4f8b\u3092\u3054\u7d39\u4ecb\u3010\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u3011<\/a><\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E8%87%AA%E5%8B%95%E5%8C%96%E3%81%AE%E5%B0%8E%E5%85%A5%E3%83%A1%E3%83%AA%E3%83%83%E3%83%88\"><\/span>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u81ea\u52d5\u5316\u306e\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/02\/automation_merit-1024x576.png\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u81ea\u52d5\u5316\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u306b\u3064\u3044\u3066\u8aac\u660e\u3057\u3066\u3044\u308b\u753b\u50cf\u3067\u3059\u3002\n\u30fb\u696d\u52d9\u52b9\u7387UP\u3001\u30b3\u30b9\u30c8\u524a\u6e1b\n\u30fb\u9867\u5ba2\u6e80\u8db3\u5ea6UP\n\u30fb24\u6642\u9593\u5bfe\u5fdc\n\u30fb\u5fdc\u5bfe\u54c1\u8cea\u306e\u5747\u4e00\u5316\" class=\"wp-image-5267\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/02\/automation_merit-1024x576.png 1024w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/02\/automation_merit-300x169.png 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/02\/automation_merit-768x432.png 768w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/02\/automation_merit.png 1280w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">\u696d\u52d9\u52b9\u7387\u5411\u4e0a\u3068\u30b3\u30b9\u30c8\u524a\u6e1b<\/h3>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5fdc\u5bfe\u6642\u9593\u3092\u77ed\u7e2e\u3057\u306a\u304c\u3089\u3001\u3088\u308a\u591a\u304f\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<br>\u81ea\u52d5\u5316\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u5b9a\u578b\u696d\u52d9\u3092\u30b7\u30b9\u30c6\u30e0\u306b\u4efb\u305b\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u8907\u96d1\u306a\u554f\u3044\u5408\u308f\u305b\u306b\u96c6\u4e2d\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b\u305f\u3081\u3001\u751f\u7523\u6027\u5411\u4e0a\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u305f\u3068\u3048\u3070\u3001<strong>IVR<\/strong>\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u306b\u5fdc\u3058\u3066\u9069\u5207\u306a\u90e8\u7f72\u3078\u632f\u308a\u5206\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u305f\u3081\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5fdc\u5bfe\u6642\u9593\u3092\u524a\u6e1b\u3067\u304d\u307e\u3059\u3002<br>\u307e\u305f\u3001<strong>RPA<\/strong>\u3092\u6d3b\u7528\u3059\u308c\u3070\u30c7\u30fc\u30bf\u5165\u529b\u306a\u3069\u306e\u5358\u7d14\u4f5c\u696d\u3092\u81ea\u52d5\u5316\u3057\u3001\u30ea\u30bd\u30fc\u30b9\u3092\u3088\u308a\u6709\u52b9\u306b\u6d3b\u7528\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002 \u3053\u306e\u3088\u3046\u306b\u3001\u81ea\u52d5\u5316\u3092\u9069\u5207\u306b\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u696d\u52d9\u52b9\u7387\u3092\u5411\u4e0a\u3055\u305b\u306a\u304c\u3089\u30b3\u30b9\u30c8\u524a\u6e1b\u3092\u5b9f\u73fe\u3067\u304d\u308b\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a<\/h3>\n\n\n\n<p>\u9867\u5ba2\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u300c<strong>\u30b9\u30e0\u30fc\u30ba\u3067\u6b63\u78ba\u306a\u5bfe\u5fdc<\/strong>\u300d\u3092\u6c42\u3081\u3066\u3044\u307e\u3059\u3002<br>\u3057\u304b\u3057\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u62c5\u304c\u5927\u304d\u304f\u306a\u308b\u3068\u3001\u5fdc\u5bfe\u54c1\u8cea\u306e\u3070\u3089\u3064\u304d\u304c\u751f\u3058\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u4f4e\u4e0b\u306b\u3064\u306a\u304c\u308b\u30ea\u30b9\u30af\u304c\u3042\u308a\u307e\u3059\u3002<br>\u305d\u3053\u3067\u3001<strong>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<\/strong>\u3084<strong>\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8<\/strong>\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001FAQ\u30ec\u30d9\u30eb\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5373\u6642\u5bfe\u5fdc\u304c\u53ef\u80fd\u306b\u306a\u308a\u3001\u5f85\u3061\u6642\u9593\u3092\u77ed\u7e2e\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001IVR\u3084\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u304c\u5fc5\u8981\u3068\u3059\u308b\u60c5\u5831\u3092\u78ba\u8a8d\u3057\u3001\u9069\u5207\u306a\u90e8\u7f72\u306b\u632f\u308a\u5206\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u9867\u5ba2\u304c\u76f4\u63a5\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3068\u5bfe\u8a71\u3059\u308b\u524d\u306b\u3001\u591a\u304f\u306e\u57fa\u672c\u7684\u306a\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u3088\u308a\u4e00\u5c64\u306e\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002<br>\u3053\u3046\u3057\u305f\u6280\u8853\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u300c<span style=\"text-decoration: underline;\">\u5f85\u3064\u3053\u3068\u306e\u30b9\u30c8\u30ec\u30b9<\/span>\u300d\u3092\u6e1b\u3089\u3057\u3001\u6e80\u8db3\u5ea6\u306e\u3055\u3089\u306a\u308b\u5411\u4e0a\u3092\u56f3\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>\u25bc\u9867\u5ba2\u6e80\u8db3\u5ea6\u306b\u95a2\u3059\u308b\u8a18\u4e8b\u306f\u3053\u3061\u3089<\/strong><br>\u300c<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/4278\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306e\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CS\uff09\u3068\u306f\uff1f\u5b9a\u7fa9\u304b\u3089\u5411\u4e0a\u65b9\u6cd5\u307e\u3067\u5fb9\u5e95\u89e3\u8aac<\/a>\u300d<br>\u300c<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5064\/\" target=\"_blank\" rel=\"noopener\" title=\"\">CSAT\u3068\u306f\u2502\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u5fc5\u9808\u306eKPI\u8a08\u6e2c\u65b9\u6cd5\u3068\u65bd\u7b56\u3092\u7d39\u4ecb<\/a>\u300d<\/p>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">24\u6642\u9593\u5bfe\u5fdc\u306e\u5b9f\u73fe<\/h3>\n\n\n\n<p>\u8fd1\u5e74\u3001\u30e9\u30a4\u30d5\u30b9\u30bf\u30a4\u30eb\u306e\u591a\u69d8\u5316\u306b\u4f34\u3044\u3001\u300c<strong>\u55b6\u696d\u6642\u9593\u5185\u306b\u96fb\u8a71\u304c\u3067\u304d\u306a\u3044<\/strong>\u300d\u3068\u611f\u3058\u308b\u9867\u5ba2\u304c\u5897\u3048\u3066\u3044\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u6df1\u591c\u3084\u4f11\u65e5\u306b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3092\u914d\u7f6e\u3059\u308b\u306e\u306f\u30b3\u30b9\u30c8\u9762\u3067\u306e\u8ca0\u62c5\u304c\u5927\u304d\u304f\u3001\u5b9f\u73fe\u304c\u96e3\u3057\u3044\u306e\u304c\u73fe\u72b6\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u3053\u3067\u5f79\u7acb\u3064\u306e\u304c\u3001<strong>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<\/strong>\u3084<strong>\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8<\/strong>\u3067\u3059\u3002\u7c21\u5358\u306a\u554f\u3044\u5408\u308f\u305b\u3084\u4e88\u7d04\u53d7\u4ed8\u306a\u3069\u306e\u5358\u7d14\u306a\u554f\u3044\u5408\u308f\u305b\u3092\u81ea\u52d5\u5316\u3059\u308b\u3053\u3068\u3067\u300124\u6642\u9593365\u65e5\u306e\u9867\u5ba2\u5bfe\u5fdc\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<br>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u3044\u306a\u3044\u6642\u9593\u5e2f\u3067\u3082\u4e00\u6b21\u5bfe\u5fdc\u304c\u3067\u304d\u308b\u305f\u3081\u3001\u6a5f\u4f1a\u640d\u5931\u3092\u9632\u304e\u306a\u304c\u3089\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u5fdc\u5bfe\u54c1\u8cea\u306e\u5747\u4e00\u5316<\/h3>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5fdc\u5bfe\u54c1\u8cea\u306b\u3070\u3089\u3064\u304d\u304c\u751f\u3058\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002\u3053\u306e\u3088\u3046\u306a\u3070\u3089\u3064\u304d\u3092\u89e3\u6d88\u3059\u308b\u305f\u3081\u306b\u3001AI\u97f3\u58f0\u8a8d\u8b58\u304c\u52b9\u679c\u7684\u3067\u3059\u3002<\/p>\n\n\n\n<p>AI\u97f3\u58f0\u8a8d\u8b58\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u901a\u8a71\u8a18\u9332\u3092\u30c6\u30ad\u30b9\u30c8\u5316\u3055\u308c\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u81ea\u8eab\u304c\u81ea\u3089\u306e\u5fdc\u5bfe\u3092\u632f\u308a\u8fd4\u308b\u6a5f\u4f1a\u304c\u5897\u3048\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u6539\u5584\u70b9\u3092\u8fc5\u901f\u306b\u628a\u63e1\u3067\u304d\u308b\u4e0a\u306b\u3001SV\u3082\u591a\u304f\u306e\u5fdc\u5bfe\u5185\u5bb9\u3092\u52b9\u7387\u7684\u306b\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3057\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002 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class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u81ea\u52d5\u5316\u3092\u6210\u529f\u3055\u305b\u308b\u305f\u3081\u306b\u306f\u3001\u9069\u5207\u306a\u8a2d\u8a08\u3068\u904b\u7528\u306e\u5de5\u592b\u304c\u91cd\u8981\u3067\u3059\u3002<br>\u672c\u7ae0\u3067\u306f\u3001\u81ea\u52d5\u5316\u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u6642\u306b\u6ce8\u610f\u3059\u3079\u304d4\u3064\u306e\u30dd\u30a4\u30f3\u30c8\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 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class=\"wp-block-heading\">\u81ea\u52d5\u5316\u306e\u5c0e\u5165\u306f\u300c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u4e0d\u5b89\u300d\u306b\u3082\u914d\u616e\u3092<\/h3>\n\n\n\n<p>\u81ea\u52d5\u5316\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3059\u308b\u3068\u3001\u300c<strong>\u81ea\u5206\u306e\u4ed5\u4e8b\u304c\u306a\u304f\u306a\u308b\u306e\u3067\u306f\uff1f<\/strong>\u300d\u3068\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u4e0d\u5b89\u3092\u611f\u3058\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002\u73fe\u5834\u304c\u7d0d\u5f97\u3057\u306a\u3044\u307e\u307e\u5c0e\u5165\u3092\u9032\u3081\u308b\u3068\u3001\u9006\u306b\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u304c\u4e0b\u304c\u308a\u3001\u96e2\u8077\u7387\u304c\u4e0a\u6607\u3059\u308b\u30ea\u30b9\u30af\u3082\u3042\u308a\u307e\u3059\u3002<br>\u81ea\u52d5\u5316\u306e\u76ee\u7684\u306f\u3001\u300c<span style=\"text-decoration: underline;\">\u4eba\u3092\u6e1b\u3089\u3059\u3053\u3068<\/span>\u300d\u3067\u306f\u306a\u304f\u300c<strong><u>\u4eba\u304c\u3088\u308a\u9ad8\u5ea6\u306a\u696d\u52d9\u306b\u96c6\u4e2d\u3067\u304d\u308b\u74b0\u5883\u3092\u4f5c\u308b\u3053\u3068<\/u><\/strong>\u300d\u3067\u3059\u3002\u5c0e\u5165\u524d\u306b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u8aac\u660e\u3092\u884c\u3044\u3001\u300c<span style=\"text-decoration: underline;\">\u81ea\u52d5\u5316\u306b\u3088\u3063\u3066\u696d\u52d9\u304c\u3069\u3046\u5909\u308f\u308b\u306e\u304b\uff1f<\/span>\u300d\u3092\u660e\u78ba\u306b\u4f1d\u3048\u308b\u3088\u3046\u306b\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u81ea\u52d5\u5316\u30c4\u30fc\u30eb\u306f\u300c\u5c0e\u5165\u3057\u3066\u7d42\u308f\u308a\u300d\u3067\u306f\u306a\u3044\uff01\u7d99\u7d9a\u7684\u306a\u898b\u76f4\u3057\u304c\u91cd\u8981<\/h3>\n\n\n\n<p>\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3057\u305f\u304b\u3089\u3068\u3044\u3063\u3066\u3001\u696d\u52d9\u304c\u81ea\u52d5\u7684\u306b\u52b9\u7387\u5316\u3055\u308c\u308b\u308f\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u904b\u7528\u306e\u4e2d\u3067\u8ab2\u984c\u304c\u51fa\u3066\u304f\u308b\u3053\u3068\u3082\u3042\u308a\u3001\u5b9a\u671f\u7684\u306a\u30e1\u30f3\u30c6\u30ca\u30f3\u30b9\u3084\u6700\u9069\u5316\u304c\u5fc5\u8981\u3067\u3059\u3002 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id=\"%E3%81%BE%E3%81%A8%E3%82%81%EF%BD%9C%E3%82%B3%E3%83%BC%E3%83%AB%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E8%87%AA%E5%8B%95%E5%8C%96%E3%81%A7%E6%A5%AD%E5%8B%99%E3%82%92%E6%9C%80%E9%81%A9%E5%8C%96%E3%81%97%E3%82%88%E3%81%86\"><\/span>\u307e\u3068\u3081\uff5c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u81ea\u52d5\u5316\u3067\u696d\u52d9\u3092\u6700\u9069\u5316\u3057\u3088\u3046<span 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