{"id":5300,"date":"2025-03-11T16:36:52","date_gmt":"2025-03-11T07:36:52","guid":{"rendered":"https:\/\/callcenternavi.jp\/connenavi\/?post_type=news&#038;p=5300"},"modified":"2025-04-24T16:57:40","modified_gmt":"2025-04-24T07:57:40","slug":"%e3%82%b3%e3%83%bc%e3%83%ab%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc%e3%81%ae%e5%bf%9c%e7%ad%94%e7%8e%87%e3%81%8c%e4%bd%8e%e3%81%84%e5%8e%9f%e5%9b%a0%e3%81%af%ef%bc%9f%e9%81%a9%e6%ad%a3%e3%81%aa%e7%9b%ae","status":"publish","type":"news","link":"https:\/\/callcenternavi.jp\/connenavi\/note\/5300\/","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5fdc\u7b54\u7387\u3068\u306f\uff1f\u9069\u6b63\u76ee\u5b89\u3084\u4f4e\u4e0b\u306e\u539f\u56e0\u3001\u52b9\u679c\u7684\u306a\u6539\u5584\u7b56\u3092\u89e3\u8aac\u00a0"},"content":{"rendered":"\n<p>\u300c<strong>\u96fb\u8a71\u304c\u306a\u304b\u306a\u304b\u3064\u306a\u304c\u3089\u306a\u3044\u2026<\/strong>\u300d&nbsp;<\/p>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5fdc\u7b54\u7387\u304c\u4f4e\u4e0b\u3059\u308b\u3068\u3001\u9867\u5ba2\u306f\u30b9\u30c8\u30ec\u30b9\u3092\u611f\u3058\u3001\u30af\u30ec\u30fc\u30e0\u304c\u5897\u3048\u3001\u4f01\u696d\u306e\u4fe1\u983c\u3082\u640d\u306a\u308f\u308c\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u5fdc\u7b54\u7387\u306f\u91cd\u8981\u306aKPI\u3068\u3057\u3066\u8a2d\u5b9a\u3055\u308c\u308b\u3053\u3068\u304c\u591a\u304f\u3001\u76ee\u6a19\u304c\u672a\u9054\u6210\u306e\u5834\u5408\u306f\u696d\u52d9\u6539\u5584\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u4f4e\u4e0b\u306e\u539f\u56e0\u3068\u3057\u3066\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u4e0d\u8db3\u3084\u9577\u3044\u5fdc\u5bfe\u6642\u9593\u3001\u5165\u96fb\u6570\u306e\u6025\u5897\u304c\u8003\u3048\u3089\u308c\u307e\u3059\u3002\u3067\u306f\u3001\u5b89\u5b9a\u3057\u305f\u5fdc\u7b54\u7387\u3092\u7dad\u6301\u3059\u308b\u306b\u306f\u3069\u306e\u3088\u3046\u306b\u5bfe\u7b56\u3059\u308c\u3070\u3088\u3044\u306e\u3067\u3057\u3087\u3046\u304b\uff1f&nbsp;<\/p>\n\n\n\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u5fdc\u7b54\u7387\u306e\u8a08\u7b97\u65b9\u6cd5\u3084\u9069\u6b63\u306a\u76ee\u5b89\u3092\u89e3\u8aac\u3057\u3001\u4f4e\u4e0b\u306e\u539f\u56e0\u3068\u6539\u5584\u7b56\u3092\u8a73\u3057\u304f\u7d39\u4ecb\u3057\u307e\u3059\u3002\u5fdc\u7b54\u7387\u306e\u5411\u4e0a\u3092\u76ee\u6307\u3059\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u7ba1\u7406\u8005\u306e\u65b9\u306b\u3068\u3063\u3066\u3001\u975e\u5e38\u306b\u5f79\u7acb\u3064\u5185\u5bb9\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u306e\u3067\u3001\u305c\u3072\u3054\u4e00\u8aad\u304f\u3060\u3055\u3044\u3002&nbsp;<\/p>\n\n\n\n<div class=\"cta_area\">  <p class=\"cta_ttl\">\u5fdc\u7b54\u7387\u5411\u4e0a\u306b\u304a\u60a9\u307f\u3067\u3059\u304b\uff1f<\/p>\n  <p class=\"cta_text\">\u5fdc\u7b54\u7387\u306e\u6539\u5584\u306b\u306f\u3055\u307e\u3056\u307e\u306a\u65b9\u6cd5\u304c\u3042\u308a\u3001\u4eba\u54e1\u4f53\u5236\u306e\u898b\u76f4\u3057\u3001\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u306e\u6539\u5584\u3001\u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u4ee3\u884c\u3068\u3044\u3063\u305f\u8c4a\u5bcc\u306a\u624b\u6bb5\u304b\u3089\u3001\u81ea\u793e\u306e\u73fe\u72b6\u8ab2\u984c\u306b\u5408\u308f\u305b\u305f\u624b\u6cd5\u3092\u9078\u3076\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u30a6\u30a3\u30eb\u30aa\u30d6\u306f\u3001\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3084\u4eba\u6750\u63a1\u7528\u3001\u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u652f\u63f4\u3092\u624b\u639b\u3051\u308b\u7dcf\u5408\u4eba\u6750\u30b5\u30fc\u30d3\u30b9\u4f1a\u793e\u3067\u3001\u8cb4\u793e\u306e\u8ab2\u984c\u306b\u57fa\u3065\u3044\u305f\u89e3\u6c7a\u7b56\u3092\u63d0\u6848\u3044\u305f\u3057\u307e\u3059\u3002\u305c\u3072\u3001\u5f53\u793e\u306e\u30b5\u30fc\u30d3\u30b9\u30e9\u30a4\u30f3\u30ca\u30c3\u30d7\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n  <p class=\"cta_btn\">\n    <a href=\"https:\/\/willof-work.co.jp\/corp\/service\/officework\/?utm_source=connenavi&#038;utm_medium=button&#038;utm_campaign=coservice&#038;utm_term=5300_1\" target=\"_blank\" rel=\"noopener\">WILLOF\u306b\u3064\u3044\u3066\u77e5\u308b<\/a>\n  <\/p>\n<\/div>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-transparent ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">TOPICS<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" 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href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5300\/#%E5%BF%9C%E7%AD%94%E7%8E%87%E3%81%A8%E3%81%AF%EF%BC%9F%E6%A6%82%E8%A6%81%E3%82%84%E4%BB%95%E7%B5%84%E3%81%BF%E3%82%92%E8%A7%A3%E8%AA%AC\" >\u5fdc\u7b54\u7387\u3068\u306f\uff1f\u6982\u8981\u3084\u4ed5\u7d44\u307f\u3092\u89e3\u8aac<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5300\/#%E5%BF%9C%E7%AD%94%E7%8E%87%E3%81%8C%E4%BD%8E%E3%81%8F%E3%81%AA%E3%82%8B3%E3%81%A4%E3%81%AE%E8%A6%81%E5%9B%A0\" >\u5fdc\u7b54\u7387\u304c\u4f4e\u304f\u306a\u308b3\u3064\u306e\u8981\u56e0&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5300\/#%E5%BF%9C%E7%AD%94%E7%8E%87%E3%82%92%E5%90%91%E4%B8%8A%E3%81%95%E3%81%9B%E3%82%8B%EF%BC%94%E3%81%A4%E3%81%AE%E6%96%BD%E7%AD%96\" >\u5fdc\u7b54\u7387\u3092\u5411\u4e0a\u3055\u305b\u308b\uff14\u3064\u306e\u65bd\u7b56&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5300\/#%E5%BF%9C%E7%AD%94%E7%8E%87%E6%94%B9%E5%96%84%E3%81%AB%E9%87%8D%E8%A6%81%E3%81%AA2%E3%81%A4%E3%81%AE%E3%83%9D%E3%82%A4%E3%83%B3%E3%83%88\" >\u5fdc\u7b54\u7387\u6539\u5584\u306b\u91cd\u8981\u306a2\u3064\u306e\u30dd\u30a4\u30f3\u30c8<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5300\/#%E3%81%BE%E3%81%A8%E3%82%81%EF%BD%9C%E5%BF%9C%E7%AD%94%E7%8E%87%E3%82%92%E6%94%B9%E5%96%84%E3%81%97%E3%81%A6%E9%A1%A7%E5%AE%A2%E6%BA%80%E8%B6%B3%E5%BA%A6%E3%82%92%E5%90%91%E4%B8%8A%E3%81%95%E3%81%9B%E3%82%88%E3%81%86\" >\u307e\u3068\u3081\uff5c\u5fdc\u7b54\u7387\u3092\u6539\u5584\u3057\u3066\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u3088\u3046&nbsp;<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E5%BF%9C%E7%AD%94%E7%8E%87%E3%81%A8%E3%81%AF%EF%BC%9F%E6%A6%82%E8%A6%81%E3%82%84%E4%BB%95%E7%B5%84%E3%81%BF%E3%82%92%E8%A7%A3%E8%AA%AC\"><\/span>\u5fdc\u7b54\u7387\u3068\u306f\uff1f\u6982\u8981\u3084\u4ed5\u7d44\u307f\u3092\u89e3\u8aac<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5fdc\u7b54\u7387\u3068\u306f\u3001<mark>\u7740\u4fe1\u4ef6\u6570\u306b\u5bfe\u3057\u3066\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u5fdc\u7b54\u3067\u304d\u305f\u5272\u5408<\/mark>\u3092\u6307\u3057\u307e\u3059\u3002\u5fdc\u7b54\u7387\u304c\u9ad8\u3044\u307b\u3069\u300c<strong>\u3064\u306a\u304c\u308a\u3084\u3059\u3044\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc<\/strong>\u300d\u3068\u8a55\u4fa1\u3055\u308c\u3001\u4f4e\u3044\u5834\u5408\u306f\u300c<strong>\u9867\u5ba2\u304c\u5f85\u305f\u3055\u308c\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc<\/strong>\u300d\u3068\u306a\u308a\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u5fdc\u7b54\u7387\u306e\u4f4e\u4e0b\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u4f4e\u4e0b\u3084\u6a5f\u4f1a\u640d\u5931\u306b\u3064\u306a\u304c\u308b\u305f\u3081\u3001\u9069\u6b63\u306a\u6570\u5024\u3092\u7dad\u6301\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u5fdc\u7b54\u7387\u306e\u8a08\u7b97\u65b9\u6cd5<\/h3>\n\n\n\n<p>\u5fdc\u7b54\u7387\u306e\u8a08\u7b97\u5f0f\u306f\u4ee5\u4e0b\u306e\u3068\u304a\u308a\u3067\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/03\/responserate_method-1024x576.png\" alt=\"\" class=\"wp-image-5302\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/03\/responserate_method-1024x576.png 1024w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/03\/responserate_method-300x169.png 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/03\/responserate_method-768x432.png 768w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/03\/responserate_method.png 1280w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>\u305f\u3068\u3048\u3070\u30011,000\u4ef6\u306e\u7740\u4fe1\u304c\u3042\u308a\u3001\u305d\u306e\u3046\u3061800\u4ef6\u306b\u5fdc\u7b54\u3057\u305f\u5834\u5408\u3001\u5fdc\u7b54\u7387\u306f\u6b21\u306e\u3088\u3046\u306b\u8a08\u7b97\u3055\u308c\u307e\u3059\u3002&nbsp;<br><strong>\uff08800 \u00f7 1,000\uff09\u00d7 100\uff1d80\uff05<\/strong>&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u5fdc\u7b54\u7387\u306e\u76ee\u5b89\uff5c\u696d\u754c\u3054\u3068\u306e\u57fa\u6e96\u3084\u9867\u5ba2\u306e\u53cd\u5fdc<\/h3>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5fdc\u7b54\u7387\u306f\u9ad8\u3044\u307b\u3069\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u5411\u4e0a\u3057\u307e\u3059\u304c\u3001\u9069\u6b63\u306a\u76ee\u6a19\u306f\u696d\u754c\u3084\u696d\u52d9\u5185\u5bb9\u306b\u3088\u3063\u3066\u7570\u306a\u308a\u307e\u3059\u3002&nbsp;<br>\u4f8b\u3048\u3070\u3001\u4e00\u822c\u7684\u306b\u306f\u5fdc\u7b54\u7387<strong>90\uff05\u4ee5\u4e0a<\/strong>\u304c\u76ee\u6a19\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u304c\u3001\u533b\u7642\u6a5f\u95a2\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f100\uff05\u8fd1\u3044\u5fdc\u7b54\u7387\u304c\u6c42\u3081\u3089\u308c\u308b\u3053\u3068\u3082\u3042\u308a\u307e\u3059\u3002\u4e00\u65b9\u3001EC\u30b5\u30a4\u30c8\u3067\u306f85\uff5e90\uff05\u304c\u73fe\u5b9f\u7684\u306a\u76ee\u6a19\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u4ee5\u4e0b\u306b\u3001\u5fdc\u7b54\u7387\u3054\u3068\u306e\u4e00\u822c\u7684\u306a\u72b6\u6cc1\u3084\u9867\u5ba2\u306e\u611f\u60c5\u3092\u307e\u3068\u3081\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<table style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<td style=\"width: 22.7381%; background-color: #31529c; text-align: center;\"><span style=\"color: #ffffff;\"><strong>\u5fdc\u7b54\u7387<\/strong><\/span><\/td>\n<td style=\"width: 43.9285%; background-color: #31529c; text-align: center;\"><span style=\"color: #ffffff;\"><strong>\u30bb\u30f3\u30bf\u30fc\u306e\u72b6\u6cc1<\/strong><\/span><\/td>\n<td style=\"width: 33.3333%; background-color: #31529c; text-align: center;\"><span style=\"color: #ffffff;\"><strong>\u9867\u5ba2\u306e\u611f\u60c5<\/strong><\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 22.7381%; text-align: center;\"><strong>95%\u4ee5\u4e0a<\/strong><\/td>\n<td style=\"width: 43.9285%;\">\u307b\u307c\u5168\u3066\u306e\u7740\u4fe1\u306b\u5bfe\u5fdc\u3067\u304d\u3066\u3044\u308b<\/td>\n<td style=\"width: 33.3333%;\">\u300c\u3059\u3050\u306b\u7e4b\u304c\u308b\uff01\u5feb\u9069\uff01\u300d<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 22.7381%; text-align: center;\"><strong>90%\u4ee5\u4e0a<\/strong><\/td>\n<td style=\"width: 43.9285%;\">\u7406\u60f3\u7684\u306a\u72b6\u614b<br>\u307b\u3068\u3093\u3069\u306e\u9867\u5ba2\u3092\u5f85\u305f\u305b\u305a\u306b\u5bfe\u5fdc\u3067\u304d\u3066\u3044\u308b<\/td>\n<td style=\"width: 33.3333%;\">\u300c\u3064\u306a\u304c\u308a\u3084\u3059\u304f\u3066\u5b89\u5fc3\u300d<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 22.7381%; text-align: center;\"><strong>80\uff5e90%\u672a\u6e80<\/strong><\/td>\n<td style=\"width: 43.9285%;\">\u4e00\u90e8\u306e\u9867\u5ba2\u304c\u5f85\u305f\u3055\u308c\u308b\u3053\u3068\u304c\u3042\u308b<\/td>\n<td style=\"width: 33.3333%;\">\u300c\u5c11\u3057\u5f85\u3064\u3053\u3068\u304c\u3042\u308b\u304c\u8a31\u5bb9\u7bc4\u56f2\u300d<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 22.7381%; text-align: center;\"><strong>50\uff5e80%\u672a\u6e80<\/strong><\/td>\n<td style=\"width: 43.9285%;\">\u591a\u304f\u306e\u9867\u5ba2\u304c\u5f85\u305f\u3055\u308c\u3001\u653e\u68c4\u547c\u304c\u5897\u52a0<\/td>\n<td style=\"width: 33.3333%;\">\u300c\u306a\u304b\u306a\u304b\u3064\u306a\u304c\u3089\u306a\u3044\u2026\u300d<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 22.7381%; text-align: center;\"><strong>50%\u672a\u6e80<\/strong><\/td>\n<td style=\"width: 43.9285%;\">\u534a\u5206\u4ee5\u4e0a\u306e\u96fb\u8a71\u304c\u3064\u306a\u304c\u3089\u306a\u3044<\/td>\n<td style=\"width: 33.3333%;\">\u300c\u3064\u306a\u304c\u3089\u306a\u3044\uff01\u4e0d\u6e80\u7206\u767a\u300d<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n<h3 class=\"wp-block-heading\">\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\uff08SL\uff09\u3068\u306e\u9055\u3044<\/h3>\n\n\n\n<p>\u5fdc\u7b54\u7387\u3068\u4f3c\u305f\u6307\u6a19\u306b\u300c<strong>\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\uff08SL\uff09<\/strong>\u300d\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u3053\u306e2\u3064\u306f\u76ee\u7684\u3084\u8a08\u7b97\u65b9\u6cd5\u304c\u7570\u306a\u308a\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<table style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<td style=\"width: 23.3333%; background-color: #31529c; text-align: center;\"><span style=\"color: #ffffff;\"><strong>\u6307\u6a19<\/strong><\/span><\/td>\n<td style=\"width: 40.2381%; background-color: #31529c; text-align: center;\"><strong><span style=\"color: #ffffff;\">\u5b9a\u7fa9<\/span><\/strong><\/td>\n<td style=\"width: 36.4285%; background-color: #31529c; text-align: center;\"><span style=\"color: #ffffff;\"><strong>\u76ee\u6a19\u8a2d\u5b9a\u306e\u4f8b<\/strong><\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 23.3333%; text-align: center;\"><strong>\u5fdc\u7b54\u7387<\/strong><\/td>\n<td style=\"width: 40.2381%; text-align: center;\">\u53d7\u96fb\u5168\u4f53\u306e\u3046\u3061\u5bfe\u5fdc\u3067\u304d\u305f\u5272\u5408<\/td>\n<td style=\"width: 36.4285%; text-align: center;\"><strong>\u5fdc\u7b54\u738790%\u3092\u7dad\u6301\u3059\u308b<\/strong><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 23.3333%; text-align: center;\"><strong>\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb<\/strong><br \/><strong>\uff08SL\uff09<\/strong><\/td>\n<td style=\"width: 40.2381%; text-align: center;\">\u4e00\u5b9a\u6642\u9593\u5185\u306b\u5fdc\u7b54\u3067\u304d\u305f\u5272\u5408<\/td>\n<td style=\"width: 36.4285%; text-align: center;\"><strong><span style=\"color: #ff0000;\">20\u79d2\u4ee5\u5185<\/span>\u306b80%\u306e\u7740\u4fe1\u306b\u5bfe\u5fdc\u3059\u308b<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n<p><strong>\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\uff08SL\uff09<\/strong>\u306f\u300c<span style=\"text-decoration: underline;\">20\u79d2\u4ee5\u5185\u306b80\uff05\u306e\u30b3\u30fc\u30eb\u306b\u5bfe\u5fdc<\/span>\u300d\u3059\u308b\u306a\u3069\u6642\u9593\u306b\u3088\u308b\u5236\u7d04\u304c\u3042\u308b\u306e\u306b\u5bfe\u3057\u3001\u5fdc\u7b54\u7387\u306f\u5358\u7d14\u306a\u5bfe\u5fdc\u6bd4\u7387\u3067\u3001\u6642\u9593\u8981\u7d20\u3092\u8003\u616e\u3057\u307e\u305b\u3093\u3002&nbsp;<br>\u305f\u3068\u3048\u3070\u3001\u5fdc\u7b54\u738790\uff05\u3067\u3082\u3001\u591a\u304f\u306e\u5bfe\u5fdc\u306b60\u79d2\u4ee5\u4e0a\u304b\u304b\u3063\u3066\u3044\u305f\u5834\u5408\u3001SL\u306f\u4f4e\u304f\u306a\u308a\u307e\u3059\u3002\u3053\u306e\u305f\u3081\u3001\u4e21\u6307\u6a19\u3092\u7d44\u307f\u5408\u308f\u305b\u3066\u300c\u5fdc\u7b54\u738790\uff05\uff08SL80\uff05\/20\u79d2\uff09\u300d\u306e\u3088\u3046\u306b\u7ba1\u7406\u3059\u308b\u3053\u3068\u304c\u52b9\u679c\u7684\u3067\u3059\u3002&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E5%BF%9C%E7%AD%94%E7%8E%87%E3%81%8C%E4%BD%8E%E3%81%8F%E3%81%AA%E3%82%8B3%E3%81%A4%E3%81%AE%E8%A6%81%E5%9B%A0\"><\/span>\u5fdc\u7b54\u7387\u304c\u4f4e\u304f\u306a\u308b3\u3064\u306e\u8981\u56e0&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u4e0d\u8db3\u3057\u3066\u3044\u308b&nbsp;<\/h3>\n\n\n\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u4e0d\u8db3\u3059\u308b\u3068\u3001\u7740\u4fe1\u304c\u96c6\u4e2d\u3057\u305f\u969b\u306b\u5bfe\u5fdc\u3067\u304d\u305a\u3001\u5f85\u3061\u547c\uff08\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u5bfe\u5fdc\u3067\u304d\u308b\u307e\u3067\u5f85\u6a5f\u3057\u3066\u3044\u308b\u96fb\u8a71\uff09\u304c\u5897\u3048\u307e\u3059\u3002\u3053\u306e\u7d50\u679c\u3001\u5f85\u3061\u304d\u308c\u305a\u306b\u96fb\u8a71\u3092\u5207\u308b\u300c<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/4406\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u653e\u68c4\u547c<\/a>\u300d\u304c\u5897\u3048\u3001\u5fdc\u7b54\u7387\u304c\u4f4e\u4e0b\u3057\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u3055\u3089\u306b\u3001\u5c11\u4eba\u6570\u3067\u306e\u5bfe\u5fdc\u306f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u62c5\u3092\u5897\u3084\u3059\u305f\u3081\u3001\u6162\u6027\u7684\u306a\u4eba\u624b\u4e0d\u8db3\u306f\u300c<strong>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u75b2\u5f0a\u2192\u6559\u80b2\u6642\u9593\u4e0d\u8db3\u2192\u30b9\u30ad\u30eb\u4f4e\u4e0b\u2192\u51e6\u7406\u6642\u9593\u5897\u52a0\u2192\u66f4\u306a\u308b\u5fdc\u7b54\u7387\u4f4e\u4e0b<\/strong>\u300d\u3068\u3044\u3046\u8ca0\u306e\u9023\u9396\u3092\u5f15\u304d\u8d77\u3053\u3057\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>\u25cf\u3088\u304f\u3042\u308b\u554f\u984c\u70b9<\/strong><br>\u30fb\u7e41\u5fd9\u671f\u3084\u7279\u5b9a\u6642\u9593\u5e2f\u306b\u5165\u96fb\u304c\u96c6\u4e2d\u3057\u3001\u4eba\u624b\u4e0d\u8db3\u304c\u7d9a\u304f<br>\u30fb\u65b0\u4eba\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u80b2\u6210\u304c\u9045\u308c\u3001\u5373\u6226\u529b\u306b\u306a\u3089\u306a\u3044<br>\u30fb\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u62c5\u304c\u5927\u304d\u304f\u3001\u5b9a\u7740\u7387\u304c\u4f4e\u4e0b<\/p>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">1\u4ef6\u3042\u305f\u308a\u306e\u5bfe\u5fdc\u6642\u9593\u304c\u9577\u3044<\/h3>\n\n\n\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c1\u4ef6\u306e\u96fb\u8a71\u5bfe\u5fdc\u306b\u6642\u9593\u3092\u304b\u3051\u3059\u304e\u308b\u3068\u3001\u6b21\u306e\u7740\u4fe1\u306b\u3059\u3050\u306b\u5bfe\u5fdc\u3067\u304d\u305a\u3001\u5fdc\u7b54\u7387\u304c\u4e0b\u304c\u308a\u307e\u3059\u3002\u3053\u306e\u554f\u984c\u306e\u4e3b\u306a\u539f\u56e0\u306b\u306f\u3001<strong>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30b9\u30ad\u30eb\u4e0d\u8db3<\/strong>\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002\u7279\u306b\u65b0\u4eba\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u306b\u6163\u308c\u3066\u304a\u3089\u305a\u30011\u4ef6\u3042\u305f\u308a\u306e\u5bfe\u5fdc\u6642\u9593\u304c\u9577\u304f\u306a\u308b\u50be\u5411\u304c\u3042\u308a\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u307e\u305f\u3001FAQ\u3084\u30ca\u30ec\u30c3\u30b8\u5171\u6709\u304c\u4e0d\u5341\u5206\u306a\u5834\u5408\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u5fc5\u8981\u306a\u60c5\u5831\u3092\u691c\u7d22\u3059\u308b\u306e\u306b\u6642\u9593\u304c\u304b\u304b\u308a\u3001\u30b9\u30e0\u30fc\u30ba\u306a\u5bfe\u5fdc\u304c\u3067\u304d\u306a\u304f\u306a\u308a\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u304c\u8907\u96d1\u5316\u3057\u3066\u3044\u308b\u30b1\u30fc\u30b9\u3082\u3042\u308a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u72b6\u6cc1\u3092\u6b63\u78ba\u306b\u628a\u63e1\u3057\u3001\u9069\u5207\u306a\u56de\u7b54\u3092\u3059\u308b\u307e\u3067\u306b\u6642\u9593\u3092\u8981\u3059\u308b\u3053\u3068\u3082\u5c11\u306a\u304f\u3042\u308a\u307e\u305b\u3093\u3002&nbsp;<\/p>\n\n\n\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u4e0d\u8db3\u304c\u539f\u56e0\u3067\u65e2\u5b58\u30b9\u30bf\u30c3\u30d5\u306b\u8ca0\u62c5\u304c\u304b\u304b\u308a\u3001\u696d\u52d9\u52b9\u7387\u304c\u4f4e\u4e0b\u3057\u3066\u3044\u308b\u3053\u3068\u3082\u3001\u5bfe\u5fdc\u6642\u9593\u306e\u9577\u671f\u5316\u3092\u62db\u304f\u8981\u56e0\u306e\u4e00\u3064\u3067\u3059\u3002&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>\u25cf\u3088\u304f\u3042\u308b\u554f\u984c\u70b9<\/strong><br>\u30fbFAQ\u3084\u30ca\u30ec\u30c3\u30b8\u304c\u6574\u7406\u3055\u308c\u3066\u304a\u3089\u305a\u3001\u56de\u7b54\u306b\u6642\u9593\u304c\u304b\u304b\u308b<br>\u30fb\u696d\u52d9\u30d5\u30ed\u30fc\u304c\u8907\u96d1\u3067\u3001\u30b9\u30e0\u30fc\u30ba\u306b\u5bfe\u5fdc\u3067\u304d\u306a\u3044<br>\u30fb\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30b9\u30ad\u30eb\u4e0d\u8db3\u3067\u30011\u4ef6\u306e\u5bfe\u5fdc\u306b\u6642\u9593\u304c\u304b\u304b\u308b<\/p>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">\u77ed\u671f\u9593\u3067\u5165\u96fb\u6570\u304c\u6025\u5897\u3059\u308b<\/h3>\n\n\n\n<p>\u77ed\u671f\u9593\u3067\u5927\u91cf\u306e\u7740\u4fe1\u304c\u767a\u751f\u3059\u308b\u3068\u3001\u65e2\u5b58\u306e\u4f53\u5236\u3067\u306f\u5bfe\u5fdc\u3057\u304d\u308c\u305a\u3001\u5fdc\u7b54\u7387\u304c\u5927\u5e45\u306b\u4f4e\u4e0b\u3057\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u65b0\u5546\u54c1\u306e\u767a\u58f2\u3084\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u671f\u9593\u4e2d\u306f\u3001\u591a\u304f\u306e\u554f\u3044\u5408\u308f\u305b\u304c\u96c6\u4e2d\u3057\u3001\u901a\u5e38\u306e\u4f53\u5236\u3067\u306f\u5bfe\u5fdc\u304c\u96e3\u3057\u304f\u306a\u308a\u307e\u3059\u3002\u307e\u305f\u3001\u30b7\u30b9\u30c6\u30e0\u969c\u5bb3\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u30c8\u30e9\u30d6\u30eb\u767a\u751f\u6642\u306b\u306f\u3001\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3084\u30af\u30ec\u30fc\u30e0\u304c\u6bba\u5230\u3057\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304c\u30d1\u30f3\u30af\u72b6\u614b\u306b\u306a\u308b\u3053\u3068\u3082\u3042\u308a\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u3055\u3089\u306b\u3001\u5e83\u544a\u3084\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u65bd\u7b56\u306b\u3088\u308b\u4e88\u60f3\u5916\u306e\u554f\u3044\u5408\u308f\u305b\u5897\u52a0\u3082\u3001\u5bfe\u5fdc\u80fd\u529b\u3092\u8d85\u3048\u308b\u5165\u96fb\u3092\u62db\u304d\u307e\u3059\u3002\u3053\u306e\u7d50\u679c\u3001\u9577\u6642\u9593\u306e\u5f85\u3061\u6642\u9593\u3084\u653e\u68c4\u547c\u306e\u5897\u52a0\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>\u25cf\u3088\u304f\u3042\u308b\u554f\u984c\u70b9<\/strong><br>\u30fb\u7e41\u5fd9\u671f\u3084\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u306b\u5099\u3048\u305f\u4eba\u54e1\u8a08\u753b\u304c\u4e0d\u5341\u5206<br>\u30fb\u60f3\u5b9a\u5916\u306e\u554f\u3044\u5408\u308f\u305b\u5897\u52a0\u306b\u5bfe\u5fdc\u3059\u308b\u4f53\u5236\u304c\u306a\u3044<br>\u30fb\u30b7\u30b9\u30c6\u30e0\u306e\u81ea\u52d5\u5316\u304c\u9032\u3093\u3067\u304a\u3089\u305a\u3001\u3059\u3079\u3066\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u5bfe\u5fdc\u3057\u3066\u3044\u308b<\/p>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E5%BF%9C%E7%AD%94%E7%8E%87%E3%82%92%E5%90%91%E4%B8%8A%E3%81%95%E3%81%9B%E3%82%8B%EF%BC%94%E3%81%A4%E3%81%AE%E6%96%BD%E7%AD%96\"><\/span>\u5fdc\u7b54\u7387\u3092\u5411\u4e0a\u3055\u305b\u308b\uff14\u3064\u306e\u65bd\u7b56&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u5fdc\u7b54\u7387\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u914d\u7f6e\u3084\u696d\u52d9\u30d5\u30ed\u30fc\u306e\u6539\u5584\u3001\u30b7\u30b9\u30c6\u30e0\u306e\u5c0e\u5165\u306a\u3069\u3001\u8907\u6570\u306e\u65bd\u7b56\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002&nbsp;<br>\u672c\u7ae0\u3067\u306f\u3001\u52b9\u679c\u7684\u306a4\u3064\u306e\u65bd\u7b56\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/03\/responserate_measure-1024x576.png\" alt=\"\" class=\"wp-image-5305\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/03\/responserate_measure-1024x576.png 1024w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/03\/responserate_measure-300x169.png 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/03\/responserate_measure-768x432.png 768w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/03\/responserate_measure.png 1280w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">\u4eba\u54e1\u4f53\u5236\u306e\u898b\u76f4\u3057\uff5c\u9069\u6b63\u306a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u914d\u7f6e\u3067\u5fdc\u7b54\u7387\u30a2\u30c3\u30d7&nbsp;<\/h3>\n\n\n\n<p>\u5fdc\u7b54\u7387\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306b\u3001\u307e\u305a<mark>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u6570\u304c\u53d7\u96fb\u6570\u306b\u5bfe\u3057\u3066\u9069\u6b63\u304b<\/mark>\u3092\u78ba\u8a8d\u3057\u307e\u3057\u3087\u3046\u3002&nbsp;<br>\u7279\u306b\u7e41\u5fd9\u671f\u3084\u7279\u5b9a\u306e\u6642\u9593\u5e2f\u306b\u5165\u96fb\u304c\u96c6\u4e2d\u3059\u308b\u3068\u3001\u653e\u68c4\u547c\u304c\u5897\u3048\u3001\u5fdc\u7b54\u7387\u304c\u4f4e\u4e0b\u3057\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u9069\u6b63\u306a\u4eba\u54e1\u914d\u7f6e\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306b\u3001\u904e\u53bb\u306e\u5165\u96fb\u30c7\u30fc\u30bf\u3092\u5143\u306b\u30d4\u30fc\u30af\u6642\u9593\u5e2f\u3092\u5206\u6790\u3057\u3001\u66dc\u65e5\u3084\u6642\u9593\u5e2f\u3054\u3068\u306e\u7740\u4fe1\u50be\u5411\u3092\u628a\u63e1\u3057\u307e\u3059\u3002\u307e\u305f\u3001\u5f85\u3061\u547c\u3084\u653e\u68c4\u547c\u306e\u767a\u751f\u7387\u3092\u5206\u6790\u3057\u3001\u5bfe\u5fdc\u306b\u9045\u308c\u304c\u751f\u3058\u3066\u3044\u308b\u30bf\u30a4\u30df\u30f3\u30b0\u3092\u7279\u5b9a\u3057\u307e\u3057\u3087\u3046\u3002&nbsp;<\/p>\n\n\n\n<p>\u52b9\u7387\u7684\u306a\u4eba\u54e1\u7ba1\u7406\u306b\u306f\u3001<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/4622\/\" target=\"_blank\" rel=\"noreferrer noopener\">WFM\uff08Workforce Management\uff09<\/a>\u306e\u6d3b\u7528\u3082\u6709\u52b9\u3067\u3059\u3002WFM\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001AI\u306b\u3088\u308b\u30b7\u30d5\u30c8\u7ba1\u7406\u306e\u6700\u9069\u5316\u304c\u56f3\u308c\u3001\u7e41\u5fd9\u671f\u3084\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u6642\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u4f53\u5236\u3092\u6574\u3048\u3089\u308c\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>\u25bc<strong>\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\uff08WFM\uff09\u306b\u95a2\u3059\u308b\u8a18\u4e8b\u306f\u3053\u3061\u3089<\/strong>&nbsp;<br>\u300c<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/4622\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\uff08WFM\uff09\u3068\u306f\uff1f\u305d\u306e\u91cd\u8981\u6027\u3068\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\u3092\u5fb9\u5e95\u89e3\u8aac<\/a>\u300d&nbsp;<br>\u300c<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/4766\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\uff08WFM\uff09\u5fb9\u5e95\u6bd4\u8f03\uff1a\u6700\u9069\u306a\u30b7\u30b9\u30c6\u30e0\u306e\u9078\u3073\u65b9<\/a>\u300d&nbsp;<\/p>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">\u696d\u52d9\u306e\u898b\u76f4\u3057\u3067\u52b9\u7387\u5316\uff5c\u5fdc\u7b54\u7387\u3092\u6539\u5584\u3059\u308b\u696d\u52d9\u30d5\u30ed\u30fc\u6539\u9769&nbsp;<\/h3>\n\n\n\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u751f\u7523\u6027\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u3067\u3001<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/331\/\" target=\"_blank\" rel=\"noreferrer noopener\">AHT\uff081\u4ef6\u3042\u305f\u308a\u306e\u5bfe\u5fdc\u6642\u9593\uff09<\/a>\u3092\u77ed\u7e2e\u3057\u3001\u5fdc\u7b54\u7387\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u306b\u306f\u3001\u696d\u52d9\u30d5\u30ed\u30fc\u306e\u898b\u76f4\u3057\u304c\u6b20\u304b\u305b\u307e\u305b\u3093\u3002&nbsp;<\/p>\n\n\n\n<p>\u307e\u305a\u3001\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u3084\u30de\u30cb\u30e5\u30a2\u30eb\u3092\u6700\u65b0\u306e\u554f\u3044\u5408\u308f\u305b\u50be\u5411\u306b\u5408\u308f\u305b\u3066\u66f4\u65b0\u3057\u307e\u3057\u3087\u3046\u3002\u53e4\u3044\u30b9\u30af\u30ea\u30d7\u30c8\u3092\u4f7f\u7528\u3057\u3066\u3044\u308b\u3068\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u81e8\u6a5f\u5fdc\u5909\u306a\u5bfe\u5fdc\u304c\u6c42\u3081\u3089\u308c\u3001\u5bfe\u5fdc\u6642\u9593\u304c\u9577\u304f\u306a\u308b\u539f\u56e0\u3068\u306a\u308a\u307e\u3059\u3002&nbsp;<br>\u307e\u305f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u5411\u3051\u306eFAQ\u3092\u5145\u5b9f\u3055\u305b\u3001\u3059\u3050\u306b\u60c5\u5831\u3092\u691c\u7d22\u3067\u304d\u308b\u74b0\u5883\u3092\u6574\u3048\u308b\u3053\u3068\u3067\u3001\u30b9\u30e0\u30fc\u30ba\u306a\u5bfe\u5fdc\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u30ca\u30ec\u30c3\u30b8\u5171\u6709\u3092\u5f37\u5316\u3057\u3001\u65b0\u4eba\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30b9\u30ad\u30eb\u5411\u4e0a\u306b\u3082\u3064\u306a\u3052\u307e\u3057\u3087\u3046\u3002&nbsp;<br>\u53d7\u4ed8\u6642\u9593\u3092\u5ef6\u9577\u3059\u308b\u3053\u3068\u3067\u3001\u5165\u96fb\u306e\u30d4\u30fc\u30af\u6642\u9593\u5e2f\u3092\u5206\u6563\u3055\u305b\u3001\u5fdc\u7b54\u7387\u3092\u6539\u5584\u3059\u308b\u3053\u3068\u3082\u6709\u52b9\u3067\u3059\u3002&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>\u25bc<strong>\u30ca\u30ec\u30c3\u30b8\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306b\u95a2\u3059\u308b\u8a18\u4e8b\u306f\u3053\u3061\u3089<\/strong>&nbsp;<br>\u300c<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/4810\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30ca\u30ec\u30c3\u30b8\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3068\u306f\u2502\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u6700\u9069\u306a\u5c0e\u5165\u30b9\u30c6\u30c3\u30d7\u3092\u89e3\u8aac<\/a>\u300d&nbsp;<\/p>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u306e\u5c0e\u5165<\/h3>\n\n\n\n<p>\u5fdc\u7b54\u7387\u5411\u4e0a\u3092\u76ee\u6307\u3059\u306b\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u62c5\u8efd\u6e1b\u3068\u696d\u52d9\u52b9\u7387\u5316\u3092\u76ee\u7684\u3068\u3057\u305f\u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u304c\u52b9\u679c\u7684\u3067\u3059\u3002&nbsp;<\/p>\n\n\n\n<p><a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/1285\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<\/a>\u3084<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/815\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8<\/a>\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001FAQ\u30ec\u30d9\u30eb\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u81ea\u52d5\u5fdc\u7b54\u3067\u304d\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u8907\u96d1\u306a\u554f\u3044\u5408\u308f\u305b\u306b\u96c6\u4e2d\u3067\u304d\u307e\u3059\u3002\u7279\u306b\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f24\u6642\u9593\u5bfe\u5fdc\u304c\u53ef\u80fd\u3067\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p><a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/259\/\" target=\"_blank\" rel=\"noreferrer noopener\">AI\u97f3\u58f0\u8a8d\u8b58<\/a>\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u901a\u8a71\u4e2d\u306b\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067FAQ\u3084\u56de\u7b54\u4f8b\u3092\u63d0\u793a\u3057\u3001\u56de\u7b54\u6642\u9593\u3092\u77ed\u7e2e\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001\u901a\u8a71\u8a18\u9332\u3092\u81ea\u52d5\u3067\u30c6\u30ad\u30b9\u30c8\u5316\u3059\u308b\u3053\u3068\u3067\u5f8c\u51e6\u7406\u306e\u6642\u9593\u3082\u524a\u6e1b\u3067\u304d\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u307e\u305f\u3001<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/334\/\" target=\"_blank\" rel=\"noreferrer noopener\">IVR<\/a>\u3084<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/1417\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30d3\u30b8\u30e5\u30a2\u30ebIVR<\/a>\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u3092\u4e8b\u524d\u306b\u5206\u985e\u3057\u3001\u9069\u5207\u306a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3064\u306a\u3050\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u4f01\u696d\u306eWeb\u30b5\u30a4\u30c8\u3084\u30a2\u30d7\u30ea\u306e<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/935\/\" target=\"_blank\" rel=\"noreferrer noopener\">FAQ<\/a>\u3092\u5145\u5b9f\u3055\u305b\u3001\u9867\u5ba2\u304c\u81ea\u5df1\u89e3\u6c7a\u3067\u304d\u308b\u74b0\u5883\u3092\u6574\u3048\u308b\u3053\u3068\u3067\u3001\u5165\u96fb\u6570\u3092\u524a\u6e1b\u3057\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u62c5\u8efd\u6e1b\u306b\u3064\u306a\u3052\u3089\u308c\u308b\u3067\u3057\u3087\u3046\u3002&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>\u25bc<strong>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306e\u81ea\u52d5\u5316\u30b7\u30b9\u30c6\u30e0\u306b\u95a2\u3059\u308b\u8a18\u4e8b\u306f\u3053\u3061\u3089<\/strong>&nbsp;<br>\u300c<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5261\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u81ea\u52d5\u5316\u306e4\u3064\u306e\u624b\u6cd5\uff5c\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\u30fb\u6ce8\u610f\u70b9\u3068\u6210\u529f\u306e\u30dd\u30a4\u30f3\u30c8<\/a>\u300d&nbsp;<\/p>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u4ee3\u884c\u30b5\u30fc\u30d3\u30b9\u306e\u6d3b\u7528&nbsp;<\/h3>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u55b6\u3092\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3059\u308b\u3053\u3068\u3067\u3001\u4eba\u624b\u4e0d\u8db3\u306e\u554f\u984c\u3092\u89e3\u6c7a\u3057\u3064\u3064\u30b3\u30b9\u30c8\u524a\u6e1b\u304c\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002\u4ee3\u884c\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3059\u308c\u3070\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u63a1\u7528\u3084\u6559\u80b2\u3001\u30b7\u30d5\u30c8\u7ba1\u7406\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3057\u3001\u81ea\u793e\u306e\u30ea\u30bd\u30fc\u30b9\u3092\u30b3\u30a2\u696d\u52d9\u306b\u96c6\u4e2d\u3055\u305b\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u4ee3\u884c\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u696d\u52d9\u91cf\u306e\u5909\u52d5\u306b\u3082\u67d4\u8edf\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u305f\u3081\u3001\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u30ea\u30bd\u30fc\u30b9\u3092\u8abf\u6574\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u9ad8\u54c1\u8cea\u306a\u9867\u5ba2\u5bfe\u5fdc\u3092\u7dad\u6301\u3057\u306a\u304c\u3089\u3001\u30b3\u30b9\u30c8\u3092\u52b9\u679c\u7684\u306b\u7ba1\u7406\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001\u4ee3\u884c\u4f1a\u793e\u306e\u591a\u304f\u306f\u6700\u65b0\u306e\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3057\u3066\u304a\u308a\u3001AI\u3084\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u7528\u3044\u305f\u52b9\u7387\u7684\u306a\u696d\u52d9\u6539\u5584\u304c\u671f\u5f85\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>\u25bc<strong>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u4ee3\u884c\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u3059\u308b\u8a18\u4e8b\u306f\u3053\u3061\u3089<\/strong>&nbsp;<br>\u300c<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/1270\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u3010\u6700\u65b0\u7248\u3011\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u4ee3\u884c\u30b5\u30fc\u30d3\u30b910\u9078\uff5c\u30e1\u30ea\u30c3\u30c8\u30fb\u9078\u3073\u65b9\u306e\u30dd\u30a4\u30f3\u30c8\u3092\u89e3\u8aac<\/a>\u300d&nbsp;<\/p>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E5%BF%9C%E7%AD%94%E7%8E%87%E6%94%B9%E5%96%84%E3%81%AB%E9%87%8D%E8%A6%81%E3%81%AA2%E3%81%A4%E3%81%AE%E3%83%9D%E3%82%A4%E3%83%B3%E3%83%88\"><\/span>\u5fdc\u7b54\u7387\u6539\u5584\u306b\u91cd\u8981\u306a2\u3064\u306e\u30dd\u30a4\u30f3\u30c8<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u5fdc\u7b54\u7387\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u306f\u3001\u4eba\u54e1\u4f53\u5236\u306e\u898b\u76f4\u3057\u3084\u696d\u52d9\u52b9\u7387\u5316\u306e\u65bd\u7b56\u3060\u3051\u3067\u306a\u304f\u3001\u6b63\u78ba\u306a\u30c7\u30fc\u30bf\u5206\u6790\u3068\u9069\u5207\u306a<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/241\/\" target=\"_blank\" rel=\"noreferrer noopener\">KPI<\/a>\u306e\u8a2d\u5b9a\u304c\u91cd\u8981\u3067\u3059\u3002&nbsp;<br>\u672c\u7ae0\u3067\u306f\u3001\u7279\u306b\u91cd\u8981\u306a2\u3064\u306e\u30dd\u30a4\u30f3\u30c8\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u73fe\u72b6\u306e\u5fdc\u7b54\u7387\u3092\u6b63\u3057\u304f\u628a\u63e1\uff01\u898b\u843d\u3068\u3057\u304c\u3061\u306a\u30c7\u30fc\u30bf\u3068\u306f\uff1f&nbsp;<\/h3>\n\n\n\n<p>\u5fdc\u7b54\u7387\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u307e\u305a\u73fe\u5728\u306e\u5fdc\u7b54\u7387\u3092\u6b63\u78ba\u306b\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u305f\u3060\u300c<span style=\"text-decoration: underline;\">\u5fdc\u7b54\u7387\u304c\u4f4e\u3044<\/span>\u300d\u3068\u611f\u3058\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u5177\u4f53\u7684\u306a\u6570\u5024\u3068\u305d\u306e\u5909\u52d5\u8981\u56e0\u3092\u660e\u78ba\u306b\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u7279\u306b\u6ce8\u610f\u304c\u5fc5\u8981\u306a\u306e\u306f\u3001\u5fdc\u7b54\u7387\u8a08\u7b97\u6642\u306b\u3069\u306e\u7740\u4fe1\u3092\u542b\u3081\u308b\u3079\u304d\u304b\u3001\u307e\u305f\u5f3e\u304f\u3079\u304d\u304b\u3092\u5224\u65ad\u3059\u308b\u3053\u3068\u3067\u3059\u3002\u4e00\u822c\u7684\u306b\u3001\u4ee5\u4e0b\u306e\u30b1\u30fc\u30b9\u306f\u5fdc\u7b54\u7387\u306e\u8a08\u7b97\u304b\u3089\u9664\u5916\u3059\u308b\u3079\u304d\u3067\u3059\u3002&nbsp;<\/p>\n\n\n\n<p><strong>\u30fb\u304b\u3051\u76f4\u3057\u304c\u767a\u751f\u3057\u305f\u5fdc\u5bfe\u4e2d\u306e\u96fb\u8a71\uff08\u3059\u3067\u306b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u5bfe\u5fdc\u4e2d\u306e\u305f\u3081\uff09<\/strong>&nbsp;<br><strong>\u30fb\u9593\u9055\u3044\u96fb\u8a71\uff08\u8aa4\u3063\u305f\u756a\u53f7\u3078\u306e\u7740\u4fe1\u306f\u5bfe\u5fdc\u53ef\u80fd\u306a\u547c\u3068\u306f\u8a00\u3048\u306a\u3044\uff09&nbsp;<\/strong><br><strong>\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u3068\u306f\u7121\u95a2\u4fc2\u306a\u7740\u4fe1\uff08\u793e\u5185\u9023\u7d61\u3084\u30b7\u30b9\u30c6\u30e0\u78ba\u8a8d\u306e\u767a\u4fe1\u306a\u3069\uff09&nbsp;<\/strong><\/p>\n\n\n\n<p>\u3053\u308c\u3089\u3092\u9069\u5207\u306b\u9664\u5916\u3057\u3001\u7d14\u7c8b\u306a\u9867\u5ba2\u5bfe\u5fdc\u306e\u7740\u4fe1\u306b\u57fa\u3065\u3044\u3066\u5fdc\u7b54\u7387\u3092\u7b97\u51fa\u3059\u308b\u3053\u3068\u3067\u3001\u5b9f\u614b\u306b\u5373\u3057\u305f\u30c7\u30fc\u30bf\u304c\u5f97\u3089\u308c\u307e\u3059\u3002\u307e\u305f\u3001\u6642\u9593\u5e2f\u5225\u3084\u66dc\u65e5\u5225\u3001\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u5b9f\u65bd\u6642\u306a\u3069\u3001\u69d8\u3005\u306a\u6761\u4ef6\u3067\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3057\u3001\u5fdc\u7b54\u7387\u306e\u4f4e\u4e0b\u8981\u56e0\u3092\u7279\u5b9a\u3059\u308b\u3053\u3068\u3082\u91cd\u8981\u3067\u3059\u3002&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">KPI\u30fb\u76ee\u6a19\u8a2d\u5b9a\u306e\u91cd\u8981\u6027\uff5c\u5fdc\u7b54\u7387\u3092\u52b9\u679c\u7684\u306b\u7ba1\u7406\u3057\u3088\u3046&nbsp;<\/h3>\n\n\n\n<p>\u5fdc\u7b54\u7387\u306e\u6539\u5584\u3092\u76ee\u6307\u3059\u306b\u306f\u3001\u300c\u5fdc\u7b54\u7387\u3092\u9ad8\u3081\u308b\u300d\u3068\u6f20\u7136\u3068\u3057\u305f\u76ee\u6a19\u3092\u63b2\u3052\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u5177\u4f53\u7684\u306aKPI\u3092\u8a2d\u5b9a\u3057\u3001\u9054\u6210\u3059\u3079\u304d\u6570\u5024\u3092\u660e\u78ba\u306b\u3059\u308b\u3053\u3068\u304c\u5fc5\u8981\u3067\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>KPI\u8a2d\u5b9a\u306e\u969b\u306f\u5fdc\u7b54\u7387\u3060\u3051\u3067\u306a\u304f\u3001\u4ed6\u306e\u6307\u6a19\u3068\u306e\u30d0\u30e9\u30f3\u30b9\u3082\u8003\u616e\u3057\u307e\u3057\u3087\u3046\u3002\u305f\u3068\u3048\u3070\u3001\u4ee5\u4e0b\u306e\u6307\u6a19\u3068\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u9069\u5207\u306a\u904b\u55b6\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u30fb<strong>\u7a3c\u50cd\u7387\u30fb\u5360\u6709\u7387<\/strong>\uff1a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u7a3c\u50cd\u72b6\u6cc1\u3092\u628a\u63e1\u3059\u308b\u305f\u3081\u306e\u6307\u6a19&nbsp;<br>\u30fb<strong>\u653e\u68c4\u547c\u7387\uff08Abandon Call Rate\uff09<\/strong>\uff1a\u9867\u5ba2\u304c\u3064\u306a\u304c\u3089\u305a\u96fb\u8a71\u3092\u5207\u3063\u305f\u5272\u5408&nbsp;<br>\u30fb<strong>\u5e73\u5747\u5fdc\u7b54\u6642\u9593\uff08ASA\uff1aAverage Speed of Answer\uff09<\/strong>\uff1a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u96fb\u8a71\u3092\u53d6\u308b\u307e\u3067\u306e\u5e73\u5747\u6642\u9593&nbsp;<br>\u30fb<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5064\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CSAT\uff1aCustomer Satisfaction\uff09<\/strong><\/a>\uff1a\u5fdc\u7b54\u7387\u306b\u52a0\u3048\u5b9f\u969b\u306e\u5bfe\u5fdc\u54c1\u8cea\u3092\u8a55\u4fa1\u3059\u308b\u6307\u6a19&nbsp;<\/p>\n\n\n\n<p>\u3055\u3089\u306b\u3001\u5fdc\u7b54\u7387\u3092KPI\u306e\u4e3b\u8ef8\u306b\u3059\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u526f\u6b21\u7684\u306a\u6307\u6a19\uff08\u30b5\u30d6KPI\uff09\u3068\u3057\u3066\u4f7f\u7528\u3059\u308b\u3053\u3068\u3082\u6709\u52b9\u3067\u3059\u3002\u305f\u3068\u3048\u3070\u3001\u300c\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\uff08SL\uff09\u300d\u3092\u4e3b\u8981KPI\u3068\u3057\u3066\u8a2d\u5b9a\u3057\u3001\u300c\u5fdc\u7b54\u7387\u300d\u306f\u305d\u306e\u9054\u6210\u5ea6\u3092\u88dc\u8db3\u7684\u306b\u6e2c\u308b\u6307\u6a19\u3068\u3059\u308b\u3053\u3068\u3067\u3001\u76ee\u6a19\u9054\u6210\u5ea6\u3092\u3088\u308a\u8a73\u7d30\u306b\u7ba1\u7406\u3067\u304d\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u9069\u5207\u306aKPI\u306e\u8a2d\u5b9a\u306b\u3088\u308a\u3001\u5fdc\u7b54\u7387\u5411\u4e0a\u306b\u5411\u3051\u305f\u5177\u4f53\u7684\u306a\u65bd\u7b56\u304c\u898b\u3048\u3084\u3059\u304f\u306a\u308a\u3001\u52b9\u679c\u7684\u306a\u696d\u52d9\u6539\u5584\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%81%BE%E3%81%A8%E3%82%81%EF%BD%9C%E5%BF%9C%E7%AD%94%E7%8E%87%E3%82%92%E6%94%B9%E5%96%84%E3%81%97%E3%81%A6%E9%A1%A7%E5%AE%A2%E6%BA%80%E8%B6%B3%E5%BA%A6%E3%82%92%E5%90%91%E4%B8%8A%E3%81%95%E3%81%9B%E3%82%88%E3%81%86\"><\/span>\u307e\u3068\u3081\uff5c\u5fdc\u7b54\u7387\u3092\u6539\u5584\u3057\u3066\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u3088\u3046&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5fdc\u7b54\u7387\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3084\u696d\u52d9\u52b9\u7387\u306b\u76f4\u7d50\u3059\u308b\u91cd\u8981\u306a\u6307\u6a19\u3067\u3059\u3002\u672c\u8a18\u4e8b\u3067\u306f\u3001\u5fdc\u7b54\u7387\u306e\u5b9a\u7fa9\u3001\u4f4e\u4e0b\u306e\u539f\u56e0\u3001\u6539\u5584\u7b56\u3092\u89e3\u8aac\u3057\u307e\u3057\u305f\u3002&nbsp;<br>\u5fdc\u7b54\u7387\u304c\u4f4e\u4e0b\u3059\u308b\u4e3b\u306a\u539f\u56e0\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u4e0d\u8db3\u3001\u5bfe\u5fdc\u6642\u9593\u306e\u9577\u3055\u3001\u5165\u96fb\u6570\u306e\u6025\u5897\u3067\u3059\u3002\u7279\u306b\u30d4\u30fc\u30af\u6642\u306e\u4eba\u54e1\u4e0d\u8db3\u3084\u3001\u8907\u96d1\u306a\u554f\u3044\u5408\u308f\u305b\u304c\u5fdc\u7b54\u7387\u3092\u4f4e\u4e0b\u3055\u305b\u308b\u8981\u56e0\u3068\u306a\u308a\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u6539\u5584\u7b56\u3068\u3057\u3066\u306f\u3001\u9069\u5207\u306a\u4eba\u54e1\u914d\u7f6e\u3084\u696d\u52d9\u30d5\u30ed\u30fc\u306e\u898b\u76f4\u3057\u3001\u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u4ee3\u884c\u306e\u6d3b\u7528\u304c\u52b9\u679c\u7684\u3067\u3059\u3002WFM\u3092\u4f7f\u7528\u3057\u305f\u30b7\u30d5\u30c8\u7ba1\u7406\u3084\u3001FAQ\u306e\u6574\u5099\u3001IVR\u3084\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u5c0e\u5165\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u52b9\u7387\u7684\u306b\u5fdc\u7b54\u7387\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002&nbsp;<br>\u307e\u305f\u3001\u5fdc\u7b54\u7387\u3092\u5411\u4e0a\u3055\u305b\u308b\u306b\u306f\u6b63\u78ba\u306a\u30c7\u30fc\u30bf\u5206\u6790\u3068\u9069\u5207\u306aKPI\u8a2d\u5b9a\u304c\u6b20\u304b\u305b\u307e\u305b\u3093\u3002\u5fdc\u7b54\u7387\u3060\u3051\u3067\u306a\u304f\u3001\u653e\u68c4\u547c\u7387\u3084\u5e73\u5747\u5fdc\u7b54\u6642\u9593\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306a\u3069\u306e\u6307\u6a19\u3092\u7dcf\u5408\u7684\u306b\u8a55\u4fa1\u3059\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u52b9\u679c\u7684\u306a\u6539\u5584\u304c\u5b9f\u73fe\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002&nbsp;<\/p>\n\n\n\n<p>\u5fdc\u7b54\u7387\u306e\u5411\u4e0a\u306f\u6570\u5024\u6539\u5584\u3060\u3051\u3067\u306a\u304f\u3001\u9867\u5ba2\u306b\u30b9\u30c8\u30ec\u30b9\u306a\u304f\u5bfe\u5fdc\u3092\u63d0\u4f9b\u3059\u308b\u74b0\u5883\u3092\u6574\u3048\u308b\u3053\u3068\u304c\u672c\u8cea\u7684\u306a\u76ee\u6a19\u3067\u3059\u3002\u3053\u308c\u3089\u306e\u65b9\u6cd5\u3092\u53c2\u8003\u306b\u3001\u81ea\u793e\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u9069\u3057\u305f\u65bd\u7b56\u3092\u691c\u8a0e\u3057\u3001\u5fdc\u7b54\u7387\u3092\u5411\u4e0a\u3055\u305b\u307e\u3057\u3087\u3046\u3002&nbsp;<\/p>\n\n\n\n<div class=\"cta_area\">  <p class=\"cta_ttl\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u59d4\u8a17\u30fb\u4ee3\u884c\u3084\u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u306f\u30a6\u30a3\u30eb\u30aa\u30d6\u3078\u304a\u4efb\u305b\uff01<\/p>\n  <p class=\"cta_text\">\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u59d4\u8a17\u3057\u3066\u30ea\u30bd\u30fc\u30b9\u3092\u78ba\u4fdd\u3057\u305f\u3044\u300d\u300c\u59d4\u8a17\u3092\u691c\u8a0e\u3057\u3066\u3044\u308b\u304c\u3001\u305d\u3082\u305d\u3082\u3069\u3046\u3059\u308c\u3070\u826f\u3044\u304b\u5206\u304b\u3089\u306a\u3044\u2026\u300d\u3068\u304a\u60a9\u307f\u3067\u3057\u305f\u3089\u3001\u305c\u3072\u30a6\u30a3\u30eb\u30aa\u30d6\u3078\u3054\u76f8\u8ac7\u304f\u3060\u3055\u3044\u3002\n\u30a6\u30a3\u30eb\u30aa\u30d6\u306f3\u62e0\u70b9\u306b\u3066\u76f4\u96c7\u7528\u7387100\uff05\u306eBPO\u30bb\u30f3\u30bf\u30fc\u3092\u904b\u55b6\u3057\u3066\u304a\u308a\u3001\u9ad8\u3044\u5b9a\u7740\u7387\u3068\u9ad8\u54c1\u8cea\u306a\u30b5\u30fc\u30d3\u30b9\u3092\u8a87\u3063\u3066\u3044\u307e\u3059\u3002\u30ce\u30a6\u30cf\u30a6\u3068\u7d4c\u9a13\u3092\u6d3b\u304b\u3057\u3001\u8cb4\u793e\u306e\u8ab2\u984c\u306b\u5408\u308f\u305b\u3066\u6700\u9069\u306a\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u30d7\u30e9\u30f3\u3092\u63d0\u6848\u3055\u305b\u3066\u3044\u305f\u3060\u304d\u307e\u3059\u3002<\/p>\n  <p class=\"cta_btn\">\n    <a href=\"https:\/\/willof-work.co.jp\/corp\/contact\/officework\/?utm_source=connenavi&#038;utm_medium=button&#038;utm_campaign=contact&#038;utm_term=5300_2\" target=\"_blank\" rel=\"noopener\">WILLOF\u3078\u76f8\u8ac7\u3059\u308b<\/a>\n  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