{"id":5651,"date":"2025-05-23T09:52:32","date_gmt":"2025-05-23T00:52:32","guid":{"rendered":"https:\/\/callcenternavi.jp\/connenavi\/?post_type=news&#038;p=5651"},"modified":"2025-11-05T14:58:34","modified_gmt":"2025-11-05T05:58:34","slug":"%e3%82%b3%e3%82%b9%e3%83%88%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc%e3%81%8b%e3%82%89%e3%83%97%e3%83%ad%e3%83%95%e3%82%a3%e3%83%83%e3%83%88%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc%e3%81%b8%e2%94%82%e3%83%a1","status":"publish","type":"news","link":"https:\/\/callcenternavi.jp\/connenavi\/note\/5651\/","title":{"rendered":"\u30b3\u30b9\u30c8\u30bb\u30f3\u30bf\u30fc\u304b\u3089\u30d7\u30ed\u30d5\u30a3\u30c3\u30c8\u30bb\u30f3\u30bf\u30fc\u3078\u2502\u30e1\u30ea\u30c3\u30c8\u3068\u5b9f\u8df5\u30b9\u30c6\u30c3\u30d7\u3092\u5fb9\u5e95\u89e3\u8aac"},"content":{"rendered":"\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u306f\u300c\u30b3\u30b9\u30c8\u300d\u3068\u3057\u3066\u6271\u308f\u308c\u304c\u3061\u3067\u3059\u304c\u3001\u8fd1\u5e74\u3067\u306f\u201c\u53ce\u76ca\u3092\u751f\u307f\u51fa\u3059\u90e8\u9580\u201d\u3068\u3057\u3066\u518d\u8a55\u4fa1\u3059\u308b\u52d5\u304d\u304c\u5e83\u304c\u3063\u3066\u3044\u307e\u3059\u3002\u58f2\u4e0a\u306b\u76f4\u7d50\u3059\u308b\u696d\u52d9\u3078\u3068\u9032\u5316\u3055\u305b\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u5168\u4f53\u306e\u4fa1\u5024\u5411\u4e0a\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u672c\u7a3f\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u30d7\u30ed\u30d5\u30a3\u30c3\u30c8\u30bb\u30f3\u30bf\u30fc\u3078\u3068\u5909\u9769\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u8003\u3048\u65b9\u3084\u5177\u4f53\u7684\u306a\u30b9\u30c6\u30c3\u30d7\u3001\u6ce8\u610f\u70b9\u3092\u4f53\u7cfb\u7684\u306b\u89e3\u8aac\u3057\u307e\u3059\u3002\u7d4c\u55b6\u8005\u30fb\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u30fb\u73fe\u5834\u62c5\u5f53\u8005\u306e\u7686\u69d8\u306b\u304a\u5f79\u306b\u7acb\u3066\u308c\u3070\u5e78\u3044\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u672c\u7a3f\u3067\u308f\u304b\u308b\u3053\u3068<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u30d7\u30ed\u30d5\u30a3\u30c3\u30c8\u30bb\u30f3\u30bf\u30fc\u3068\u30b3\u30b9\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u9055\u3044\u3068\u3001\u305d\u308c\u305e\u308c\u306e\u5f79\u5272<\/li>\n\n\n\n<li>\u30d7\u30ed\u30d5\u30a3\u30c3\u30c8\u30bb\u30f3\u30bf\u30fc\u5316\u306b\u3088\u3063\u3066\u5f97\u3089\u308c\u308b\u30e1\u30ea\u30c3\u30c8<\/li>\n\n\n\n<li>KPI\u518d\u8a2d\u8a08\u3084\u7d4c\u55b6\u5c64\u3078\u306e\u63d0\u6848\u3092\u542b\u3080\u3001\u30d7\u30ed\u30d5\u30a3\u30c3\u30c8\u30bb\u30f3\u30bf\u30fc\u5316\u306e\u624b\u9806<\/li>\n\n\n\n<li>\u4ed6\u90e8\u9580\u3068\u306e\u9023\u643a\u3084\u76ee\u6a19\u8a2d\u8a08\u3067\u6ce8\u610f\u3059\u3079\u304d\u843d\u3068\u3057\u7a74\u3068\u5bfe\u7b56\u306b\u3064\u3044\u3066<\/li>\n<\/ul>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-transparent ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">TOPICS<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5651\/#%E3%83%97%E3%83%AD%E3%83%95%E3%82%A3%E3%83%83%E3%83%88%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E3%81%A8%E3%81%AF%EF%BC%9F%E3%82%B3%E3%82%B9%E3%83%88%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E3%81%A8%E3%81%AE%E9%81%95%E3%81%84\" >\u30d7\u30ed\u30d5\u30a3\u30c3\u30c8\u30bb\u30f3\u30bf\u30fc\u3068\u306f\uff1f\u30b3\u30b9\u30c8\u30bb\u30f3\u30bf\u30fc\u3068\u306e\u9055\u3044<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5651\/#%E3%83%97%E3%83%AD%E3%83%95%E3%82%A3%E3%83%83%E3%83%88%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E5%8C%96%E3%81%AE%E3%83%A1%E3%83%AA%E3%83%83%E3%83%88\" >\u30d7\u30ed\u30d5\u30a3\u30c3\u30c8\u30bb\u30f3\u30bf\u30fc\u5316\u306e\u30e1\u30ea\u30c3\u30c8<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5651\/#%E3%83%97%E3%83%AD%E3%83%95%E3%82%A3%E3%83%83%E3%83%88%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E5%8C%96%E3%81%AB%E5%90%91%E3%81%91%E3%81%9F%E3%82%B9%E3%83%86%E3%83%83%E3%83%97%E3%82%92%E7%B4%B9%E4%BB%8B\" >\u30d7\u30ed\u30d5\u30a3\u30c3\u30c8\u30bb\u30f3\u30bf\u30fc\u5316\u306b\u5411\u3051\u305f\u30b9\u30c6\u30c3\u30d7\u3092\u7d39\u4ecb<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5651\/#%E3%83%97%E3%83%AD%E3%83%95%E3%82%A3%E3%83%83%E3%83%88%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E5%8C%96%E3%82%92%E9%80%B2%E3%82%81%E3%82%8B%E4%B8%8A%E3%81%A7%E3%81%AE%E8%90%BD%E3%81%A8%E3%81%97%E7%A9%B4%E3%83%BB%E6%B3%A8%E6%84%8F%E7%82%B9\" >\u30d7\u30ed\u30d5\u30a3\u30c3\u30c8\u30bb\u30f3\u30bf\u30fc\u5316\u3092\u9032\u3081\u308b\u4e0a\u3067\u306e\u843d\u3068\u3057\u7a74\u30fb\u6ce8\u610f\u70b9<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5651\/#%E3%83%97%E3%83%AD%E3%83%95%E3%82%A3%E3%83%83%E3%83%88%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E3%81%AB%E3%81%A4%E3%81%84%E3%81%A6%E3%81%AE%E3%81%BE%E3%81%A8%E3%82%81\" >\u30d7\u30ed\u30d5\u30a3\u30c3\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u3064\u3044\u3066\u306e\u307e\u3068\u3081<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%83%97%E3%83%AD%E3%83%95%E3%82%A3%E3%83%83%E3%83%88%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E3%81%A8%E3%81%AF%EF%BC%9F%E3%82%B3%E3%82%B9%E3%83%88%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E3%81%A8%E3%81%AE%E9%81%95%E3%81%84\"><\/span>\u30d7\u30ed\u30d5\u30a3\u30c3\u30c8\u30bb\u30f3\u30bf\u30fc\u3068\u306f\uff1f\u30b3\u30b9\u30c8\u30bb\u30f3\u30bf\u30fc\u3068\u306e\u9055\u3044<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u672c\u7ae0\u3067\u306f\u3001\u307e\u305a\u300c\u30d7\u30ed\u30d5\u30a3\u30c3\u30c8\u30bb\u30f3\u30bf\u30fc\u300d\u3068\u3044\u3046\u6982\u5ff5\u3068\u3001\u305d\u306e\u5bfe\u6bd4\u3068\u3057\u3066\u300c\u30b3\u30b9\u30c8\u30bb\u30f3\u30bf\u30fc\u300d\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30d7\u30ed\u30d5\u30a3\u30c3\u30c8\u30bb\u30f3\u30bf\u30fc\u3068\u306f\u4f55\u304b\uff1f<\/h3>\n\n\n\n<p>\u30d7\u30ed\u30d5\u30a3\u30c3\u30c8\u30bb\u30f3\u30bf\u30fc\u3068\u306f\u3001\u53ce\u76ca\uff08\u58f2\u4e0a\uff09\u3068\u8cbb\u7528\u306e\u4e21\u65b9\u3092\u7ba1\u7406\u3057\u3001\u300c\u5229\u76ca\u300d\u3092\u57fa\u6e96\u306b\u8a55\u4fa1\u3055\u308c\u308b\u90e8\u9580\u306e\u3053\u3068\u3067\u3059\u3002\u55b6\u696d\u90e8\u9580\u3084\u8ca9\u58f2\u90e8\u9580\u304c\u4ee3\u8868\u7684\u3067\u3001\u4f01\u696d\u306e\u58f2\u4e0a\u62e1\u5927\u3084\u6210\u9577\u3092\u727d\u5f15\u3059\u308b\u4e2d\u5fc3\u7684\u306a\u5f79\u5272\u3092\u62c5\u3044\u307e\u3059\u3002\u76ee\u7684\u306f\u660e\u78ba\u306b\u300c\u5229\u76ca\u3092\u751f\u307f\u51fa\u3059\u3053\u3068\u300d\u306b\u3042\u308a\u3001\u6226\u7565\u7684\u306a\u610f\u601d\u6c7a\u5b9a\u306e\u4e3b\u4f53\u3068\u3082\u306a\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30b3\u30b9\u30c8\u30bb\u30f3\u30bf\u30fc\u3068\u306e\u9055\u3044<\/h3>\n\n\n\n<p>\u4e00\u65b9\u3001\u30b3\u30b9\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u53ce\u76ca\u306b\u306f\u76f4\u63a5\u95a2\u4e0e\u305b\u305a\u3001\u696d\u52d9\u306e\u52b9\u7387\u5316\u3084\u54c1\u8cea\u7dad\u6301\u3092\u4e3b\u306a\u76ee\u7684\u3068\u3059\u308b\u90e8\u9580\u3067\u3059\u3002\u4f8b\u3048\u3070\u3001\u7ba1\u7406\u90e8\u9580\u3084\u7dcf\u52d9\u90e8\u9580\u3001\u3042\u308b\u3044\u306f\u5f93\u6765\u578b\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306a\u3069\u304c\u3053\u308c\u306b\u3042\u305f\u308a\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u90e8\u9580\u306f\u3001\u4f01\u696d\u5168\u4f53\u306e\u904b\u55b6\u3092\u652f\u3048\u308b\u5f79\u5272\u3092\u62c5\u3044\u306a\u304c\u3089\u3082\u3001\u5229\u76ca\u306e\u5275\u51fa\u306b\u306f\u76f4\u63a5\u7684\u306b\u5bc4\u4e0e\u3057\u306a\u3044\u305f\u3081\u3001\u8a55\u4fa1\u8ef8\u306f\u4e3b\u306b\u30b3\u30b9\u30c8\u524a\u6e1b\u3084\u51e6\u7406\u4ef6\u6570\u3068\u306a\u308b\u306e\u304c\u4e00\u822c\u7684\u3067\u3059\u3002 \u4ee5\u4e0b\u306e\u8868\u306b\u3001\u30d7\u30ed\u30d5\u30a3\u30c3\u30c8\u30bb\u30f3\u30bf\u30fc\u3068\u30b3\u30b9\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u9055\u3044\u3092\u6574\u7406\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n<table style=\"border-collapse: collapse; width: 100%; height: 115px;\">\n<tbody>\n<tr style=\"height: 23px;\">\n<td style=\"width: 17.2619%; background-color: #31529c; height: 23px;\">\u00a0<\/td>\n<td style=\"width: 37.8571%; background-color: #31529c; height: 23px;\"><span style=\"color: #ffffff;\"><strong>\u30d7\u30ed\u30d5\u30a3\u30c3\u30c8\u30bb\u30f3\u30bf\u30fc<\/strong><\/span><\/td>\n<td style=\"width: 44.8809%; background-color: #31529c; height: 23px;\"><span style=\"color: #ffffff;\"><strong>\u30b3\u30b9\u30c8\u30bb\u30f3\u30bf\u30fc<\/strong><\/span><\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 17.2619%; background-color: #d3dcf5; height: 23px;\">\u76ee\u7684<\/td>\n<td style=\"width: 37.8571%; height: 23px;\">\u5229\u76ca\u3092\u751f\u307f\u51fa\u3059\u3053\u3068<\/td>\n<td style=\"width: 44.8809%; height: 23px;\">\u696d\u52d9\u52b9\u7387\u5316\u30fb\u54c1\u8cea\u7dad\u6301<\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 17.2619%; background-color: #d3dcf5; height: 23px;\">\u8a55\u4fa1\u6307\u6a19<\/td>\n<td style=\"width: 37.8571%; height: 23px;\">\u5229\u76ca<\/td>\n<td style=\"width: 44.8809%; height: 23px;\">\u30b3\u30b9\u30c8\u524a\u6e1b\u3001\u51e6\u7406\u4ef6\u6570<\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 17.2619%; background-color: #d3dcf5; height: 23px;\">\u58f2\u4e0a\u3078\u306e\u95a2\u4e0e<\/td>\n<td style=\"width: 37.8571%; height: 23px;\">\u76f4\u63a5\u7684<\/td>\n<td style=\"width: 44.8809%; height: 23px;\">\u9593\u63a5\u7684<\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 17.2619%; background-color: #d3dcf5; height: 23px;\">\u90e8\u9580\u4f8b<\/td>\n<td style=\"width: 37.8571%; height: 23px;\">\u55b6\u696d\u90e8\u9580\u3001\u8ca9\u58f2\u90e8\u9580<\/td>\n<td style=\"width: 44.8809%; height: 23px;\">\u7dcf\u52d9\u90e8\u9580\u3001\u7ba1\u7406\u90e8\u9580\u306a\u3069<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%83%97%E3%83%AD%E3%83%95%E3%82%A3%E3%83%83%E3%83%88%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E5%8C%96%E3%81%AE%E3%83%A1%E3%83%AA%E3%83%83%E3%83%88\"><\/span>\u30d7\u30ed\u30d5\u30a3\u30c3\u30c8\u30bb\u30f3\u30bf\u30fc\u5316\u306e\u30e1\u30ea\u30c3\u30c8<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u3053\u3053\u3067\u306f\u3001\u4f01\u696d\u304c\u30d7\u30ed\u30d5\u30a3\u30c3\u30c8\u30bb\u30f3\u30bf\u30fc\u5316\u3092\u9032\u3081\u308b\u3053\u3068\u3067\u5f97\u3089\u308c\u308b\u5177\u4f53\u7684\u306a\u30e1\u30ea\u30c3\u30c8\u306b\u3064\u3044\u3066\u8aac\u660e\u3057\u307e\u3059\u3002\u5358\u306a\u308b\u8a55\u4fa1\u5236\u5ea6\u306e\u5909\u66f4\u3067\u306f\u306a\u304f\u3001\u7d44\u7e54\u5168\u4f53\u306e\u6210\u9577\u6226\u7565\u3084\u9867\u5ba2\u6e80\u8db3\u5ea6\u3001\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6\u306b\u3082\u6df1\u304f\u95a2\u4fc2\u3059\u308b\u91cd\u8981\u306a\u53d6\u308a\u7d44\u307f\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u58f2\u4e0a\u5411\u4e0a<\/h3>\n\n\n\n<p>\u9867\u5ba2\u5bfe\u5fdc\u3092\u300c\u58f2\u4e0a\u306b\u76f4\u7d50\u3059\u308b\u696d\u52d9\u300d\u3068\u3057\u3066\u518d\u8a2d\u8a08\u3059\u308b\u3053\u3068\u3067\u3001\u30a2\u30c3\u30d7\u30bb\u30eb\u306e\u63d0\u6848\u3084\u89e3\u7d04\u9632\u6b62\u7b56\u304c\u5b9f\u884c\u3055\u308c\u3001<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5219\/\">LTV\uff08\u9867\u5ba2\u751f\u6daf\u4fa1\u5024\uff09<\/a>\u306e\u6700\u5927\u5316\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u9867\u5ba2\u63a5\u70b9\u304c\u5229\u76ca\u306b\u3064\u306a\u304c\u308b\u69cb\u9020\u3092\u660e\u78ba\u306b\u3059\u308b\u3053\u3068\u304c\u3001\u4f01\u696d\u306b\u3068\u3063\u3066\u5927\u304d\u306a\u5f37\u307f\u3068\u306a\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30ea\u30d4\u30fc\u30c8\u8cfc\u5165\u306e\u4fc3\u9032\u30fb\u4f01\u696d\u30a4\u30e1\u30fc\u30b8\u306e\u5411\u4e0a<\/h3>\n\n\n\n<p>\u4e00\u8cab\u6027\u306e\u3042\u308b\u4e01\u5be7\u306a\u5bfe\u5fdc\u3092\u7d99\u7d9a\u3059\u308b\u3053\u3068\u3067\u3001<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/4278\/\">CS\uff08\u9867\u5ba2\u6e80\u8db3\u5ea6\uff09<\/a>\u306f\u5411\u4e0a\u3057\u3001\u81ea\u7136\u3068\u30ea\u30d4\u30fc\u30c8\u8cfc\u5165\u3084\u597d\u610f\u7684\u306a\u53e3\u30b3\u30df\u304c\u5e83\u304c\u308a\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u5fdc\u5bfe\u54c1\u8cea\u306e\u9ad8\u3055\u304c\u4f01\u696d\u30d6\u30e9\u30f3\u30c9\u3078\u306e\u4fe1\u983c\u306b\u76f4\u7d50\u3057\u3001\u4ed6\u793e\u3068\u306e\u5dee\u5225\u5316\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u306e\u5411\u4e0a\u306b\u3088\u308b\u30af\u30ec\u30fc\u30e0\u3084\u89e3\u7d04\u7387\u4f4e\u4e0b<\/h3>\n\n\n\n<p>\u300c\u58f2\u4e0a\u306b\u8ca2\u732e\u3059\u308b\u90e8\u9580\u300d\u3068\u3057\u3066\u306e\u610f\u8b58\u304c\u73fe\u5834\u306b\u6d78\u900f\u3059\u308c\u3070\u3001\u6539\u5584\u6d3b\u52d5\u3078\u306e\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u3082\u9ad8\u307e\u308a\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u304c\u5411\u4e0a\u3057\u3001\u30af\u30ec\u30fc\u30e0\u306e\u6e1b\u5c11\u3084\u89e3\u7d04\u7387\u306e\u4f4e\u4e0b\u3068\u3044\u3063\u305f\u6210\u679c\u3082\u5f97\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6\uff08ES\uff09\u3084\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u5411\u4e0a<\/h3>\n\n\n\n<p>\u30d7\u30ed\u30d5\u30a3\u30c3\u30c8\u30bb\u30f3\u30bf\u30fc\u3068\u3057\u3066\u306e\u8a8d\u8b58\u304c\u5f93\u696d\u54e1\u306e\u81ea\u4fe1\u3084\u8a87\u308a\u306b\u3064\u306a\u304c\u308a\u3001<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/2424\/\">ES\uff08\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6\uff09<\/a>\u3082\u5411\u4e0a\u3057\u307e\u3059\u3002\u81ea\u8eab\u306e\u4ed5\u4e8b\u304c\u4f1a\u793e\u306b\u8ca2\u732e\u3057\u3066\u3044\u308b\u3068\u3044\u3046\u5b9f\u611f\u304c\u3001\u96e2\u8077\u7387\u306e\u4f4e\u4e0b\u3084\u3001\u751f\u7523\u6027\u5411\u4e0a\u306b\u3082\u8ca2\u732e\u3059\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u6295\u8cc7\u4fa1\u5024\u306e\u53ef\u8996\u5316\uff08\u7d4c\u55b6\u5c64\u3078\u306e\u8aac\u5f97\u6750\u6599\uff09<\/h3>\n\n\n\n<p>\u58f2\u4e0a\u3084\u9867\u5ba2\u8ca2\u732e\u304c\u53ef\u8996\u5316\u3055\u308c\u308b\u3053\u3068\u3067\u3001\u30b7\u30b9\u30c6\u30e0\u6295\u8cc7\u3084\u4eba\u54e1\u5897\u5f37\u306e\u6b63\u5f53\u6027\u3092\u7d4c\u55b6\u5c64\u306b\u8a34\u3048\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u4f01\u696d\u8cc7\u6e90\u306e\u6226\u7565\u7684\u306a\u914d\u5206\u304c\u53ef\u80fd\u306b\u306a\u308a\u3001\u6301\u7d9a\u7684\u306a\u6210\u9577\u304c\u898b\u8fbc\u3081\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%83%97%E3%83%AD%E3%83%95%E3%82%A3%E3%83%83%E3%83%88%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E5%8C%96%E3%81%AB%E5%90%91%E3%81%91%E3%81%9F%E3%82%B9%E3%83%86%E3%83%83%E3%83%97%E3%82%92%E7%B4%B9%E4%BB%8B\"><\/span>\u30d7\u30ed\u30d5\u30a3\u30c3\u30c8\u30bb\u30f3\u30bf\u30fc\u5316\u306b\u5411\u3051\u305f\u30b9\u30c6\u30c3\u30d7\u3092\u7d39\u4ecb<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u305d\u308c\u3067\u306f\u3001\u30d7\u30ed\u30d5\u30a3\u30c3\u30c8\u30bb\u30f3\u30bf\u30fc\u5316\u3092\u9032\u3081\u305f\u3044\u4f01\u696d\u69d8\u306b\u3080\u3051\u3066\u3001\u52b9\u679c\u7684\u306a\u30b9\u30c6\u30c3\u30d7\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002\u5358\u306a\u308b\u5236\u5ea6\u5c0e\u5165\u3067\u306f\u306a\u304f\u3001\u5b9f\u884c\u53ef\u80fd\u304b\u3064\u6301\u7d9a\u53ef\u80fd\u306a\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3092\u69cb\u7bc9\u3059\u308b\u305f\u3081\u306e\u30d2\u30f3\u30c8\u3092\u304a\u5c4a\u3051\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u76ee\u7684\u3068\u76ee\u6a19\u306e\u660e\u78ba\u5316<\/h3>\n\n\n\n<p>\u6700\u521d\u306e\u30b9\u30c6\u30c3\u30d7\u306f\u3001\u300c\u306a\u305c\u30d7\u30ed\u30d5\u30a3\u30c3\u30c8\u30bb\u30f3\u30bf\u30fc\u5316\u3092\u56f3\u308b\u306e\u304b\u300d\u3068\u3044\u3046\u76ee\u7684\u3092\u8a00\u8a9e\u5316\u3059\u308b\u3053\u3068\u3067\u3059\u3002\u58f2\u4e0a\u8ca2\u732e\u306e\u53ef\u8996\u5316\u306a\u306e\u304b\u3001\u7d4c\u55b6\u5c64\u306e\u7406\u89e3\u3092\u5f97\u305f\u3044\u306e\u304b\u3001\u76ee\u7684\u306b\u3088\u3063\u3066\u6226\u7565\u3082KPI\u3082\u7570\u306a\u308a\u307e\u3059\u3002\u66d6\u6627\u306a\u76ee\u7684\u3067\u306f\u3001\u793e\u5185\u306e\u5354\u529b\u4f53\u5236\u3082\u5f97\u306b\u304f\u304f\u306a\u308b\u305f\u3081\u3001\u6ce8\u610f\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u73fe\u72b6\u306eKPI\u3092\u518d\u5b9a\u7fa9\u3059\u308b<\/h3>\n\n\n\n<p>\u51e6\u7406\u4ef6\u6570\u3084\u5fdc\u7b54\u7387\u3068\u3044\u3063\u305f\u5f93\u6765\u306e\u6307\u6a19\u3060\u3051\u3067\u306f\u3001\u58f2\u4e0a\u8ca2\u732e\u306e\u8a55\u4fa1\u306f\u3067\u304d\u307e\u305b\u3093\u3002LTV\u3084\u89e3\u7d04\u7387\u3001\u30a2\u30c3\u30d7\u30bb\u30eb\u7387\u306a\u3069\u3001\u3088\u308a\u672c\u8cea\u7684\u306a\u300c\u6210\u679c\u300d\u306b\u57fa\u3065\u3044\u305fKPI\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u3067\u3001\u73fe\u5834\u306e\u610f\u8b58\u3082\u5909\u308f\u3063\u3066\u3044\u304f\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u5b9f\u8df5\u3057\u3066\u3044\u308b\u4ed6\u793e\u306e\u30d9\u30f3\u30c1\u30de\u30fc\u30af<\/h3>\n\n\n\n<p>\u4ed6\u793e\u4e8b\u4f8b\u306e\u6d3b\u7528\u306f\u3001\u81ea\u793e\u306b\u3068\u3063\u3066\u6709\u52b9\u306a\u65bd\u7b56\u3092\u9078\u5225\u3059\u308b\u4e0a\u3067\u975e\u5e38\u306b\u6709\u76ca\u3067\u3059\u3002\u7279\u306b<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/1644\/\">NPS<\/a>\u3084\u5b9a\u671f\u7684\u306a\u5951\u7d04\u66f4\u65b0\u7387\u3092KPI\u306b\u53d6\u308a\u5165\u308c\u308b\u696d\u754c\u306e\u4e8b\u4f8b\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3084\u9867\u5ba2\u5bfe\u5fdc\u90e8\u9580\u306e\u30d7\u30ed\u30d5\u30a3\u30c3\u30c8\u30bb\u30f3\u30bf\u30fc\u5316\u306b\u304a\u3044\u3066\u6709\u7528\u306a\u30e2\u30c7\u30eb\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u7d4c\u55b6\u5c64\u3078\u306e\u8aac\u660e\u30ed\u30b8\u30c3\u30af\u3092\u660e\u78ba\u5316<\/h3>\n\n\n\n<p>\u30d7\u30ed\u30d5\u30a3\u30c3\u30c8\u30bb\u30f3\u30bf\u30fc\u5316\u306e\u5b9f\u73fe\u306b\u306f\u3001\u7d4c\u55b6\u5c64\u306e\u7406\u89e3\u3068\u652f\u63f4\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u305d\u306e\u305f\u3081\u306b\u306f\u3001\u300c\u3069\u306e\u3088\u3046\u306b\u58f2\u4e0a\u306b\u8ca2\u732e\u3059\u308b\u306e\u304b\uff1f\u300d\u3092\u8ad6\u7406\u7684\u304b\u3064\u5b9f\u8a3c\u7684\u306b\u8aac\u660e\u3067\u304d\u308b\u69cb\u9020\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u5358\u306a\u308bKPI\u306e\u6570\u5024\u3060\u3051\u3067\u306a\u304f\u3001\u4ee5\u4e0b\u306e\u8981\u7d20\u3092\u7d44\u307f\u5408\u308f\u305b\u305f\u591a\u89d2\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u304c\u52b9\u679c\u7684\u3067\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u5b9a\u91cf\u30c7\u30fc\u30bf<\/strong>\uff1a\u5c0e\u5165\u524d\u5f8c\u306e\u58f2\u4e0a\u5909\u5316\u3001LTV\u306e\u4e0a\u6607\u3001\u89e3\u7d04\u7387\u306e\u6539\u5584\u306a\u3069<\/li>\n\n\n\n<li><strong>\u5b9a\u6027\u60c5\u5831<\/strong>\uff1a\u73fe\u5834\u30b9\u30bf\u30c3\u30d5\u306e\u58f0\u3001\u9867\u5ba2\u306e\u53cd\u5fdc\u3001\u696d\u52d9\u30d5\u30ed\u30fc\u306e\u5909\u5316<\/li>\n\n\n\n<li><strong>\u6bd4\u8f03\u8cc7\u6599<\/strong>\uff1a\u4ed6\u793e\u4e8b\u4f8b\u3068\u306e\u6bd4\u8f03\u3001\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u30c7\u30fc\u30bf\u306e\u63d0\u793a<\/li>\n\n\n\n<li><strong>\u6295\u8cc7\u5bfe\u52b9\u679c\u306e\u63d0\u793a<\/strong>\uff1a\u30b7\u30b9\u30c6\u30e0\u6295\u8cc7\u3084\u6559\u80b2\u8cbb\u7528\u306b\u5bfe\u3059\u308b\u5229\u76ca\u6539\u5584\u306e\u8a66\u7b97<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%83%97%E3%83%AD%E3%83%95%E3%82%A3%E3%83%83%E3%83%88%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E5%8C%96%E3%82%92%E9%80%B2%E3%82%81%E3%82%8B%E4%B8%8A%E3%81%A7%E3%81%AE%E8%90%BD%E3%81%A8%E3%81%97%E7%A9%B4%E3%83%BB%E6%B3%A8%E6%84%8F%E7%82%B9\"><\/span>\u30d7\u30ed\u30d5\u30a3\u30c3\u30c8\u30bb\u30f3\u30bf\u30fc\u5316\u3092\u9032\u3081\u308b\u4e0a\u3067\u306e\u843d\u3068\u3057\u7a74\u30fb\u6ce8\u610f\u70b9<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u30d7\u30ed\u30d5\u30a3\u30c3\u30c8\u30bb\u30f3\u30bf\u30fc\u5316\u306f\u4f01\u696d\u306e\u5229\u76ca\u4f53\u8cea\u3092\u5f37\u5316\u3059\u308b\u6709\u52b9\u306a\u65bd\u7b56\u3067\u3059\u304c\u3001\u9032\u3081\u65b9\u3092\u8aa4\u308b\u3068\u9006\u52b9\u679c\u306b\u306a\u308a\u304b\u306d\u307e\u305b\u3093\u3002\u3053\u3053\u3067\u306f\u3001\u5b9f\u969b\u306e\u5c0e\u5165\u73fe\u5834\u3067\u8d77\u3053\u308a\u3084\u3059\u3044\u843d\u3068\u3057\u7a74\u3092\u8a73\u3057\u304f\u89e3\u8aac\u3057\u3001\u305d\u308c\u305e\u308c\u306b\u5bfe\u3059\u308b\u5177\u4f53\u7684\u306a\u5bfe\u7b56\u3092\u793a\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u7121\u7406\u306a\u58f2\u4e0a\u76ee\u6a19\u8a2d\u5b9a\u306b\u3088\u308b\u73fe\u5834\u8ca0\u8377<\/h3>\n\n\n\n<p>\u30d7\u30ed\u30d5\u30a3\u30c3\u30c8\u30bb\u30f3\u30bf\u30fc\u5316\u3092\u6025\u3050\u3042\u307e\u308a\u3001\u5f93\u6765\u306e\u696d\u52d9\u8a2d\u8a08\u3092\u7121\u8996\u3057\u305f\u904e\u5270\u306a\u58f2\u4e0a\u76ee\u6a19\u3092\u8a2d\u5b9a\u3057\u3066\u3057\u307e\u3046\u30b1\u30fc\u30b9\u304c\u6563\u898b\u3055\u308c\u307e\u3059\u3002\u7279\u306b\u3001\u53d7\u52d5\u7684\u696d\u52d9\u304c\u4e2d\u5fc3\u3060\u3063\u305f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3044\u3066\u300c\u30a2\u30c3\u30d7\u30bb\u30eb\u5fc5\u9808\u300d\u300c\u89e3\u7d04\u963b\u6b62\u7387\u3007\uff05\u9054\u6210\u300d\u306a\u3069\u306e\u904e\u5927\u306a\u30ce\u30eb\u30de\u3092\u8ab2\u3059\u3068\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u526f\u4f5c\u7528\u304c\u767a\u751f\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u5fdc\u5bfe\u54c1\u8cea\u306e\u4f4e\u4e0b\uff08CS\u60aa\u5316\uff09<\/li>\n\n\n\n<li>\u30de\u30cb\u30e5\u30a2\u30eb\u91cd\u8996\u306b\u3088\u308b\u753b\u4e00\u5bfe\u5fdc\u5316<\/li>\n\n\n\n<li>\u30b9\u30c8\u30ec\u30b9\u5897\u5927\u306b\u3088\u308b\u96e2\u8077\u8005\u306e\u5897\u52a0<\/li>\n\n\n\n<li>\u904e\u5270\u306a\u6570\u5b57\u504f\u91cd\u306b\u3088\u308a\u30af\u30ec\u30fc\u30e0\u304c\u5897\u52a0<\/li>\n<\/ul>\n\n\n\n<p>\u3053\u306e\u3088\u3046\u306a\u4e8b\u614b\u3092\u9632\u3050\u305f\u3081\u306b\u306f\u3001\u300c\u73fe\u5834\u304c\u30b3\u30f3\u30c8\u30ed\u30fc\u30eb\u53ef\u80fd\u306aKPI\u300d\u3092\u8a2d\u8a08\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u4f8b\u3048\u3070\u3001\u5358\u306b\u30a2\u30c3\u30d7\u30bb\u30eb\u4ef6\u6570\u3092\u8ffd\u3046\u306e\u3067\u306f\u306a\u304f\u3001\u300c\u30a2\u30c3\u30d7\u30bb\u30eb\u63d0\u6848\u7387\uff08\u63d0\u6848\u884c\u70ba\u306e\u983b\u5ea6\uff09\u300d\u3084\u300cLTV\u6539\u5584\u306b\u8ca2\u732e\u3057\u305f\u4ef6\u6570\u300d\u306a\u3069\u3001\u884c\u52d5\u30d9\u30fc\u30b9\u3067\u8a55\u4fa1\u3067\u304d\u308b\u6307\u6a19\u3078\u8ee2\u63db\u3059\u308b\u3053\u3068\u3067\u3001\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u3068\u6210\u679c\u306e\u4e21\u7acb\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u4ed6\u90e8\u9580\u3068\u306e\u9023\u643a\u4e0d\u8db3\u306b\u3088\u308b\u5b64\u7acb\u5316<\/h3>\n\n\n\n<p>\u30d7\u30ed\u30d5\u30a3\u30c3\u30c8\u30bb\u30f3\u30bf\u30fc\u5316\u306b\u304a\u3044\u3066\u6700\u3082\u898b\u843d\u3068\u3055\u308c\u304c\u3061\u306a\u306e\u304c\u3001\u300c\u30bb\u30f3\u30bf\u30fc\u5358\u4f53\u3067\u306f\u58f2\u4e0a\u3092\u4f5c\u308c\u306a\u3044\u300d\u3068\u3044\u3046\u69cb\u9020\u7684\u306a\u73fe\u5b9f\u3067\u3059\u3002\u58f2\u4e0a\u306e\u6700\u5927\u5316\u306b\u306f\u3001\u5546\u54c1\u30fb\u4fa1\u683c\u8a2d\u8a08\u3092\u884c\u3046\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u90e8\u9580\u3001\u8ca9\u58f2\u6d3b\u52d5\u3092\u884c\u3046\u55b6\u696d\u90e8\u9580\u3001\u3055\u3089\u306b\u306f\u30b7\u30b9\u30c6\u30e0\u90e8\u9580\u306e\u652f\u63f4\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u9023\u643a\u4e0d\u8db3\u306f\u3001\u30bb\u30f3\u30bf\u30fc\u306e\u5b64\u7acb\u3092\u62db\u304d\u3001\u30d7\u30ed\u30d5\u30a3\u30c3\u30c8\u30bb\u30f3\u30bf\u30fc\u5316\u3092\u59a8\u3052\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u9867\u5ba2\u5bfe\u5fdc\u5c65\u6b74\u3068\u55b6\u696d\u30c7\u30fc\u30bf\u306e\u672a\u9023\u643a<\/li>\n\n\n\n<li>CRM\u3084\u5206\u6790\u30c4\u30fc\u30eb\u304c\u4ed6\u90e8\u9580\u3068\u5206\u65ad<\/li>\n\n\n\n<li>\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u5185\u5bb9\u304c\u73fe\u5834\u306b\u5171\u6709\u3055\u308c\u306a\u3044<\/li>\n\n\n\n<li>\u90e8\u9580\u9593\u3067KPI\u304c\u4e00\u81f4\u3057\u3066\u3044\u306a\u3044<\/li>\n<\/ul>\n\n\n\n<p>\u3053\u308c\u3089\u3092\u56de\u907f\u3059\u308b\u306b\u306f\u3001\u300c\u65bd\u7b56\u4f01\u753b\u306e\u521d\u671f\u6bb5\u968e\u304b\u3089\u591a\u90e8\u9580\u3092\u5dfb\u304d\u8fbc\u3080\u300d\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u73fe\u5834\u306eKPI\u3068\u7d4c\u55b6\u6226\u7565\u304c\u4e00\u81f4\u3059\u308b\u3088\u3046\u3001\u5171\u901a\u306e\u76ee\u6a19\u8a2d\u5b9a\u3068\u30c7\u30fc\u30bf\u9023\u643a\u306e\u4ed5\u7d44\u307f\u3092\u6574\u5099\u3057\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%83%97%E3%83%AD%E3%83%95%E3%82%A3%E3%83%83%E3%83%88%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E3%81%AB%E3%81%A4%E3%81%84%E3%81%A6%E3%81%AE%E3%81%BE%E3%81%A8%E3%82%81\"><\/span>\u30d7\u30ed\u30d5\u30a3\u30c3\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u3064\u3044\u3066\u306e\u307e\u3068\u3081<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306a\u3069\u306e\u90e8\u9580\u3092\u30d7\u30ed\u30d5\u30a3\u30c3\u30c8\u30bb\u30f3\u30bf\u30fc\u3068\u3057\u3066\u518d\u69cb\u7bc9\u3059\u308b\u305f\u3081\u306e\u30dd\u30a4\u30f3\u30c8\u3092\u89e3\u8aac\u3057\u3066\u304d\u307e\u3057\u305f\u3002\u91cd\u8981\u306a\u306e\u306f\u3001\u300c\u58f2\u4e0a\u8ca2\u732e\u306e\u53ef\u8996\u5316\u300d\u3068\u300c\u793e\u5185\u7406\u89e3\u306e\u7372\u5f97\u300d\u3092\u4e26\u884c\u3057\u3066\u9032\u3081\u308b\u3053\u3068\u3067\u3059\u3002\u307e\u305a\u306f\u76ee\u7684\u3092\u660e\u78ba\u306b\u3057\u3001KPI\u306e\u898b\u76f4\u3057\u304b\u3089\u59cb\u3081\u3066\u307f\u307e\u3057\u3087\u3046\u3002CS\u3084ES\u306e\u6539\u5584\u304c\u3084\u304c\u3066\u53ce\u76ca\u306b\u53cd\u6620\u3055\u308c\u308b\u69cb\u9020\u3092\u4f5c\u308b\u3053\u3068\u3067\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u201c\u5b88\u308a\u201d\u304b\u3089\u201c\u653b\u3081\u201d\u306e\u90e8\u9580\u3078\u3068\u751f\u307e\u308c\u5909\u308f\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<div class=\"cta_area\">  <p class=\"cta_ttl\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u55b6\u8ab2\u984c\u3092\u304a\u6301\u3061\u306e\u3054\u62c5\u5f53\u8005\u69d8\u3078<\/p>  <p class=\"cta_text\">\u300c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u4eba\u6750\u63a1\u7528\u304c\u306a\u304b\u306a\u304b\u3046\u307e\u304f\u3044\u304b\u306a\u3044\u300d\u300c\u5b9a\u7740\u7387\u3092\u3042\u3052\u305f\u3044\u300d\u300c\u751f\u7523\u6027\u3092\u9ad8\u3081\u305f\u3044\u300d\u3068\u304a\u60a9\u307f\u306e\u3054\u62c5\u5f53\u8005\u69d8\u3001\u307e\u305a\u306f\u304a\u6c17\u8efd\u306b\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u306b\u3054\u76f8\u8ac7\u304f\u3060\u3055\u3044\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5c02\u9580\u7279\u531625\u5e74\u4ee5\u4e0a\u3001\u5b9f\u7e3e\u591a\u6570\u306e\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u304c\u3001\u304a\u5ba2\u69d8\u306e\u904b\u55b6\u8ab2\u984c\u306b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u305f\u3054\u63d0\u6848\u3092\u3055\u305b\u3066\u3044\u305f\u3060\u304d\u307e\u3059\u3002\u307e\u305a\u306f\u4e0b\u8a18\u3088\u308a\u5f0a\u793e\u30b5\u30fc\u30d3\u30b9\u3092\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002<\/p>\n  <p class=\"cta_btn\">\n    <a href=\"https:\/\/willof-work.co.jp\/corp\/service\/officework\/?utm_source=connenavi&#038;utm_medium=button&#038;utm_campaign=coservice&#038;utm_term=5651_2\" target=\"_blank\" rel=\"noopener\">WILLOF\u306e\u30b5\u30fc\u30d3\u30b9\u306f\u3053\u3061\u3089<\/a>\n  <\/p>\n<\/div>\n","protected":false},"featured_media":5744,"parent":0,"template":"","news_cat":[12,13,14],"news_genre":[],"writer":[15],"banner":[],"class_list":["post-5651","news","type-news","status-publish","has-post-thumbnail","hentry","news_cat-improving-employee-satisfaction","news_cat-productivity-improvement","news_cat-improving-customer-satisfaction","writer-hirai"],"acf":[],"_links":{"self":[{"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/news\/5651","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/news"}],"about":[{"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/types\/news"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/media\/5744"}],"wp:attachment":[{"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/media?parent=5651"}],"wp:term":[{"taxonomy":"news_cat","embeddable":true,"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/news_cat?post=5651"},{"taxonomy":"news_genre","embeddable":true,"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/news_genre?post=5651"},{"taxonomy":"writer","embeddable":true,"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/writer?post=5651"},{"taxonomy":"banner","embeddable":true,"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/banner?post=5651"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}