{"id":5664,"date":"2025-05-29T23:29:14","date_gmt":"2025-05-29T14:29:14","guid":{"rendered":"https:\/\/callcenternavi.jp\/connenavi\/?post_type=news&#038;p=5664"},"modified":"2025-06-12T09:38:45","modified_gmt":"2025-06-12T00:38:45","slug":"%e3%82%b3%e3%83%bc%e3%83%ab%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc%e3%81%aesl%ef%bc%88%e3%82%b5%e3%83%bc%e3%83%93%e3%82%b9%e3%83%ac%e3%83%99%e3%83%ab%ef%bc%89%e3%81%a8%e3%81%af%ef%bc%9fkpi%e8%a8%ad","status":"publish","type":"news","link":"https:\/\/callcenternavi.jp\/connenavi\/note\/5664\/","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eSL\uff08\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\uff09\u3068\u306f\uff1fKPI\u8a2d\u8a08\u304b\u3089\u904b\u7528\u6539\u5584\u307e\u3067\u5fb9\u5e95\u89e3\u8aac"},"content":{"rendered":"\n<p><strong><u>\u300cSL\uff08\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\uff09\u3063\u3066\u3001\u7d50\u5c40\u3069\u308c\u3060\u3051\u91cd\u8981\u306a\u306e\uff1f\u300d<br><\/u><\/strong>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u73fe\u5834\u3067\u50cd\u304f\u4e2d\u3067\u3001\u4e00\u5ea6\u306f\u305d\u3046\u611f\u3058\u305f\u3053\u3068\u304c\u3042\u308b\u65b9\u3082\u591a\u3044\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002<strong><u><\/u><\/strong><\/p>\n\n\n\n<p>SL\u306f\u3001\u5fdc\u7b54\u54c1\u8cea\u3092\u793a\u3059\u4ee3\u8868\u7684\u306aKPI\u306e\u4e00\u3064\u3068\u3057\u3066\u591a\u304f\u306e\u73fe\u5834\u3067\u6d3b\u7528\u3055\u308c\u3066\u3044\u307e\u3059\u3002<br>\u3057\u304b\u3057\u5b9f\u969b\u306b\u306f\u3001\u300cSL\u3092\u76ee\u6a19\u901a\u308a\u306b\u9054\u6210\u3059\u308b\u306e\u304c\u96e3\u3057\u3044\u300d\u300c\u6539\u5584\u3057\u3088\u3046\u306b\u3082\u3001\u4f55\u304b\u3089\u624b\u3092\u3064\u3051\u308c\u3070\u3044\u3044\u306e\u304b\u308f\u304b\u3089\u306a\u3044\u300d\u3068\u3044\u3063\u305f\u8ab2\u984c\u306b\u76f4\u9762\u3059\u308b\u30b1\u30fc\u30b9\u3082\u5c11\u306a\u304f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001SL\u306e\u5b9a\u7fa9\u3084\u8a08\u7b97\u65b9\u6cd5\u306a\u3069\u306e\u57fa\u790e\u77e5\u8b58\u304b\u3089\u3001\u6539\u5584\u306b\u5411\u3051\u305f\u5177\u4f53\u7684\u306a\u65bd\u7b56\u3001\u3055\u3089\u306b\u306f\u4ed6\u306eKPI\u3068\u306e\u95a2\u4fc2\u6027\u3084\u904b\u7528\u4f53\u5236\u306e\u898b\u76f4\u3057\u307e\u3067\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u300cSL\u3092\u201c\u305f\u3060\u306e\u6570\u5024\u201d\u3067\u306f\u306a\u304f\u3001\u610f\u5473\u306e\u3042\u308b\u904b\u55b6\u6307\u6a19\u3068\u3057\u3066\u4f7f\u3044\u305f\u3044\u300d<\/strong><\/p>\n\n\n\n<p>\u305d\u3093\u306a\u65b9\u306b\u5411\u3051\u305f\u3001\u5b9f\u8df5\u7684\u306a\u30ac\u30a4\u30c9\u3068\u3057\u3066\u3054\u6d3b\u7528\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-transparent ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">TOPICS<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5664\/#SL%EF%BC%88%E3%82%B5%E3%83%BC%E3%83%93%E3%82%B9%E3%83%AC%E3%83%99%E3%83%AB%EF%BC%89%E3%81%A8%E3%81%AF%EF%BC%9F\" >SL\uff08\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\uff09\u3068\u306f\uff1f<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5664\/#SL%E3%81%AE%E8%A8%88%E7%AE%97%E6%96%B9%E6%B3%95%E3%81%A8%E7%9B%AE%E6%A8%99%E8%A8%AD%E5%AE%9A\" >SL\u306e\u8a08\u7b97\u65b9\u6cd5\u3068\u76ee\u6a19\u8a2d\u5b9a<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5664\/#SL%E3%82%92%E6%94%B9%E5%96%84%E3%81%99%E3%82%8B%E3%81%9F%E3%82%81%E3%81%AB%E6%8A%BC%E3%81%95%E3%81%88%E3%82%8B%E3%81%B9%E3%81%8D3%E3%81%A4%E3%81%AE%E3%83%9D%E3%82%A4%E3%83%B3%E3%83%88\" >SL\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306b\u62bc\u3055\u3048\u308b\u3079\u304d3\u3064\u306e\u30dd\u30a4\u30f3\u30c8<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5664\/#SL%E3%81%8C%E4%B8%8D%E5%AE%89%E5%AE%9A%E3%81%AA%E3%81%A8%E3%81%8D%E3%81%AF%E2%80%9C%E4%BD%93%E5%88%B6%E3%81%AE%E7%AB%8B%E3%81%A6%E7%9B%B4%E3%81%97%E2%80%9D%E3%82%92%E8%80%83%E3%81%88%E3%82%8B%E3%82%BF%E3%82%A4%E3%83%9F%E3%83%B3%E3%82%B0%EF%BC%9F\" >SL\u304c\u4e0d\u5b89\u5b9a\u306a\u3068\u304d\u306f\u201c\u4f53\u5236\u306e\u7acb\u3066\u76f4\u3057\u201d\u3092\u8003\u3048\u308b\u30bf\u30a4\u30df\u30f3\u30b0\uff1f<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5664\/#%E3%81%BE%E3%81%A8%E3%82%81%EF%BD%9C%E3%82%B5%E3%83%BC%E3%83%93%E3%82%B9%E3%83%AC%E3%83%99%E3%83%AB%E6%94%B9%E5%96%84%E3%81%AF%E2%80%9C%E4%BB%95%E7%B5%84%E3%81%BF%E3%81%A8%E6%88%A6%E7%95%A5%E2%80%9D%E3%81%AE%E8%A6%8B%E7%9B%B4%E3%81%97%E3%81%8B%E3%82%89\" >\u307e\u3068\u3081\uff5c\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u6539\u5584\u306f\u201c\u4ed5\u7d44\u307f\u3068\u6226\u7565\u201d\u306e\u898b\u76f4\u3057\u304b\u3089<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"SL%EF%BC%88%E3%82%B5%E3%83%BC%E3%83%93%E3%82%B9%E3%83%AC%E3%83%99%E3%83%AB%EF%BC%89%E3%81%A8%E3%81%AF%EF%BC%9F\"><\/span>SL\uff08\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\uff09\u3068\u306f\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>SL\uff08\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\uff09\u3068\u306f\u3001<mark>\u4e00\u5b9a\u6642\u9593\u5185\u306b\u3069\u308c\u3060\u3051\u306e\u7740\u4fe1\u306b\u5fdc\u7b54\u3067\u304d\u305f\u304b\u3092\u793a\u3059\u6307\u6a19<\/mark>\u3067\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u4ee3\u8868\u7684\u306a<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/241\/\" target=\"_blank\" rel=\"noopener\" title=\"\">KPI<\/a>\u306e\u3072\u3068\u3064\u3067\u3059\u3002<br>\u5bfe\u5fdc\u30b9\u30d4\u30fc\u30c9\u3092\u6570\u5024\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u904b\u55b6\u4f53\u5236\u304c\u3069\u308c\u3060\u3051\u30b9\u30e0\u30fc\u30ba\u306b\u6a5f\u80fd\u3057\u3066\u3044\u308b\u304b\u3092\u53ef\u8996\u5316\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u306e\u6307\u6a19\u306f\u3001\u5358\u306b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u51e6\u7406\u80fd\u529b\u3092\u6e2c\u308b\u3060\u3051\u3067\u306f\u306a\u304f\u3001\u300c\u3064\u306a\u304c\u308a\u3084\u3059\u3044\u300d\u3053\u3068\u3067\u9867\u5ba2\u6e80\u8db3\u5ea6\u306b\u3082\u76f4\u7d50\u3059\u308b\u8981\u7d20\u3067\u3059\u3002<br>\u305d\u306e\u305f\u3081\u3001\u591a\u304f\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u696d\u52d9\u52b9\u7387\u3084\u54c1\u8cea\u306e\u6539\u5584\u306bSL\u3092\u6d3b\u7528\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">SL\u3068\u5fdc\u7b54\u7387\u306e\u9055\u3044\u3068\u306f\uff1f<\/h3>\n\n\n\n<p>SL\uff08\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\uff09\u3068\u540c\u69d8\u306b\u300c\u3064\u306a\u304c\u308a\u3084\u3059\u3055\u300d\u306b\u95a2\u3059\u308b\u6307\u6a19\u3068\u3057\u3066\u300c\u5fdc\u7b54\u7387\u300d\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u305d\u308c\u305e\u308c\u8a08\u6e2c\u3057\u3066\u3044\u308b\u30dd\u30a4\u30f3\u30c8\u304c\u7570\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<table style=\"border-collapse: collapse; width: 100%; height: 115px;\">\n<tbody>\n<tr style=\"height: 23px;\">\n<td style=\"width: 33.3333%; background-color: #31529c; text-align: center; height: 23px;\"><strong><span style=\"color: #ffffff;\">\u6307\u6a19<\/span><\/strong><\/td>\n<td style=\"width: 33.3333%; background-color: #31529c; text-align: center; height: 23px;\"><strong><span style=\"color: #ffffff;\">\u8a08\u6e2c\u306e\u7126\u70b9<\/span><\/strong><\/td>\n<td style=\"width: 33.3333%; background-color: #31529c; text-align: center; height: 23px;\"><strong><span style=\"color: #ffffff;\">\u542b\u307e\u308c\u308b\u8981\u7d20<\/span><\/strong><\/td>\n<\/tr>\n<tr style=\"height: 46px;\">\n<td style=\"width: 33.3333%; text-align: center; height: 46px;\"><span style=\"color: #31529c;\"><strong>SL<\/strong><\/span><br \/><span style=\"color: #31529c;\"><strong>\uff08\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\uff09<\/strong><\/span><\/td>\n<td style=\"width: 33.3333%; height: 46px;\">\u8a2d\u5b9a\u3057\u305f\u6642\u9593\u5185\u306e\u5fdc\u7b54\u7387<\/td>\n<td style=\"width: 33.3333%; height: 46px;\">\u5fdc\u7b54\u30b9\u30d4\u30fc\u30c9\u3092\u8a55\u4fa1<\/td>\n<\/tr>\n<tr style=\"height: 46px;\">\n<td style=\"width: 33.3333%; text-align: center; height: 46px;\"><span style=\"color: #31529c;\"><strong>\u5fdc\u7b54\u7387<\/strong><\/span><\/td>\n<td style=\"width: 33.3333%; height: 46px;\">\u5fdc\u7b54\u306e\u6709\u7121<br \/>\uff08\u6642\u9593\u306e\u5236\u9650\u306a\u3057\uff09<\/td>\n<td style=\"width: 33.3333%; height: 46px;\">\u5fdc\u7b54\u3067\u304d\u305f\u304b\u3092\u8a55\u4fa1<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n<p>SL\u306f\u3001<strong>\u4e00\u5b9a\u6642\u9593\u5185\u306b\u4f55\uff05\u306e\u30b3\u30fc\u30eb\u306b\u5fdc\u7b54\u3067\u304d\u305f\u304b<\/strong>\u3092\u793a\u3059\u6307\u6a19\u3067\u3001<span style=\"text-decoration: underline;\">\u5fdc\u7b54\u306e\u30b9\u30d4\u30fc\u30c9<\/span>\u306b\u7126\u70b9\u3092\u5f53\u3066\u3066\u3044\u307e\u3059\u3002<br>\u4e00\u65b9\u3001\u5fdc\u7b54\u7387\u306f\u3001<strong>\u7740\u4fe1\u5168\u4f53\u306e\u3046\u3061\u5fdc\u7b54\u3067\u304d\u305f\u5272\u5408<\/strong>\u3092\u8868\u3057\u3001<span style=\"text-decoration: underline;\">\u6642\u9593\u306b\u95a2\u4fc2\u306a\u304f\u201c\u5fdc\u7b54\u3067\u304d\u305f\u304b\u3069\u3046\u304b\u201d<\/span>\u3092\u8a55\u4fa1\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u904b\u55b6\u72b6\u6cc1\u3092\u6b63\u3057\u304f\u628a\u63e1\u3059\u308b\u306b\u306f\u3001SL\u3067\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u4f53\u5236\u3092\u3001\u5fdc\u7b54\u7387\u3067\u5168\u4f53\u30ab\u30d0\u30fc\u7387\u3092\u628a\u63e1\u3059\u308b\u3088\u3046\u306b\u76ee\u7684\u306b\u5fdc\u3058\u3066\u4f7f\u3044\u5206\u3051\u308b\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>\u25bc\u5fdc\u7b54\u7387\u306b\u95a2\u3059\u308b\u8a18\u4e8b\u306f\u3053\u3061\u3089<br><\/strong>\u300c<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5300\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5fdc\u7b54\u7387\u3068\u306f\uff1f\u9069\u6b63\u76ee\u5b89\u3084\u4f4e\u4e0b\u306e\u539f\u56e0\u3001\u52b9\u679c\u7684\u306a\u6539\u5584\u7b56\u3092\u89e3\u8aac<\/a>\u300d<\/p>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">SL\u304c\u6ce8\u76ee\u3055\u308c\u308b\u80cc\u666f\u3068\u3001\u73fe\u5834\u3067\u6c42\u3081\u3089\u308c\u308b\u7406\u7531<\/h3>\n\n\n\n<p>SL\u304c\u6ce8\u76ee\u3055\u308c\u308b\u80cc\u666f\u306b\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304c\u201c\u4f01\u696d\u306e\u9867\u5ba2\u63a5\u70b9\u201d\u3068\u3057\u3066\u306e\u5f79\u5272\u3092\u5f37\u3081\u3001<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5651\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u30d7\u30ed\u30d5\u30a3\u30c3\u30c8\u30bb\u30f3\u30bf\u30fc<\/a>\u3068\u3057\u3066\u306e\u6a5f\u80fd\u304c\u671f\u5f85\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u3063\u305f\u3053\u3068\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002<br>\u304b\u3064\u3066\u306f\u30b3\u30b9\u30c8\u524a\u6e1b\u306e\u624b\u6bb5\u3068\u3055\u308c\u3066\u3044\u305f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3082\u3001\u4eca\u3067\u306f\u9867\u5ba2\u4f53\u9a13\u3084\u30d6\u30e9\u30f3\u30c9\u30a4\u30e1\u30fc\u30b8\u3092\u5de6\u53f3\u3059\u308b\u91cd\u8981\u306a\u30c1\u30e3\u30cd\u30eb\u3068\u3057\u3066\u518d\u8a55\u4fa1\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4e00\u65b9\u3001\u300e<a href=\"https:\/\/callcenter-japan.com\/html\/cch2024\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u767d\u66f82024<\/a>\u300f\u306b\u3088\u308b\u3068\u3001SL\u306e\u76ee\u6a19\u3092\u660e\u78ba\u306b\u8a2d\u5b9a\u3057\u3066\u3044\u308b\u4f01\u696d\u306f47.0\uff05\u306b\u3068\u3069\u307e\u308a\u3001\u534a\u6570\u4ee5\u4e0a\u306e\u4f01\u696d\uff0853.0\uff05\uff09\u306f\u672a\u8a2d\u5b9a\u3068\u3044\u3046\u72b6\u6cc1\u3067\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1005\" height=\"580\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/05\/ccj_questionnaire.png\" alt=\"\" class=\"wp-image-5665\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/05\/ccj_questionnaire.png 1005w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/05\/ccj_questionnaire-300x173.png 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/05\/ccj_questionnaire-768x443.png 768w\" sizes=\"(max-width: 1005px) 100vw, 1005px\" \/><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/callcenter-japan.com\/html\/cch2024\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u3010\u51fa\u5178\uff1a\u682a\u5f0f\u4f1a\u793e\u30ea\u30c3\u30af\u30c6\u30ec\u30b3\u30e0\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u767d\u66f82024\uff0fP72\u300d\u3011<\/a><\/figcaption><\/figure>\n\n\n\n<p>\u307e\u305f\u3001\u540c\u8abf\u67fb\u3067\u306f\u3001\u91cd\u8996\u3057\u3066\u3044\u308b\u5fdc\u5bfe\u54c1\u8cea\u306e\u6307\u6a19\u3068\u3057\u3066\u300c\u653e\u68c4\u547c\u7387\uff08\u5fdc\u7b54\u7387\uff09\u300d\u3092\u6319\u3052\u305f\u4f01\u696d\u304c81.4\uff05\u306b\u306e\u307c\u308b\u3053\u3068\u3082\u660e\u3089\u304b\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u307e\u305a\u306f\u300c\u96fb\u8a71\u306b\u51fa\u3089\u308c\u308b\u304b\u3069\u3046\u304b\u300d\u3068\u3044\u3046\u5fdc\u7b54\u4f53\u5236\u306e\u5b89\u5b9a\u304c\u91cd\u8996\u3055\u308c\u3066\u3044\u308b\u3053\u3068\u304c\u3046\u304b\u304c\u3048\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/05\/ccj_questionnaire2-1024x576.png\" alt=\"\" class=\"wp-image-5666\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/05\/ccj_questionnaire2-1024x576.png 1024w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/05\/ccj_questionnaire2-300x169.png 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/05\/ccj_questionnaire2-768x432.png 768w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/05\/ccj_questionnaire2.png 1280w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/callcenter-japan.com\/html\/cch2024\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u3010\u51fa\u5178\uff1a\u682a\u5f0f\u4f1a\u793e\u30ea\u30c3\u30af\u30c6\u30ec\u30b3\u30e0\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u767d\u66f82024\uff0fP72\u300d\u3011<\/a><\/figcaption><\/figure>\n\n\n\n<p>\u3068\u306f\u3044\u3048\u3001\u5fdc\u7b54\u7387\u306f\u300c<span style=\"text-decoration: underline;\">\u51fa\u3089\u308c\u305f\u304b\u3069\u3046\u304b<\/span>\u300d\u3092\u793a\u3059\u57fa\u672c\u7684\u306a\u6307\u6a19\u3067\u3042\u308b\u4e00\u65b9\u3001SL\u306f\u300c<span style=\"text-decoration: underline;\">\u3069\u308c\u3060\u3051\u65e9\u304f\u51fa\u3089\u308c\u305f\u304b<\/span>\u300d\u3092\u6e2c\u308b\u3082\u306e\u3067\u3059\u3002<br>\u4e21\u8005\u306f\u5207\u3063\u3066\u3082\u5207\u308c\u306a\u3044\u95a2\u4fc2\u306b\u3042\u308a\u3001SL\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u8cea\u306e\u9ad8\u3044\u9867\u5ba2\u5bfe\u5fdc\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u5fdc\u7b54\u7387\u3092\u571f\u53f0\u306b\u3001\u5fdc\u7b54\u30b9\u30d4\u30fc\u30c9\u3068\u3044\u3046\u8996\u70b9\u3092\u52a0\u3048\u308b\u3053\u3068\u3067\u3001SL\u306f\u73fe\u5834\u3067\u91cd\u8996\u3055\u308c\u308bKPI\u3068\u3057\u3066\u6539\u3081\u3066\u6ce8\u76ee\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"SL%E3%81%AE%E8%A8%88%E7%AE%97%E6%96%B9%E6%B3%95%E3%81%A8%E7%9B%AE%E6%A8%99%E8%A8%AD%E5%AE%9A\"><\/span>SL\u306e\u8a08\u7b97\u65b9\u6cd5\u3068\u76ee\u6a19\u8a2d\u5b9a<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">SL\u306e\u4ee3\u8868\u7684\u306a\u8a08\u7b97\u5f0f<\/h3>\n\n\n\n<p>SL\uff08\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\uff09\u306f\u3001\u4e00\u822c\u7684\u306b\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u8a08\u7b97\u5f0f\u3067\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center has-medium-font-size\"><strong>SL(\uff05)\uff1d\u6307\u5b9a\u6642\u9593\u5185\u306b\u5fdc\u7b54\u3067\u304d\u305f\u30b3\u30fc\u30eb\u6570\u00f7\u5168\u4f53\u306e\u7740\u4fe1\u4ef6\u6570\u00d7100<\/strong><\/p>\n<\/div><\/div>\n\n\n\n<p>SL\u3067\u306f\u3001\u7279\u5b9a\u306e\u300c<strong><span style=\"text-decoration: underline;\">\u5fdc\u7b54\u6642\u9593\u306e\u4e0a\u9650<\/span><\/strong>\u300d\u3092\u8a2d\u5b9a\u3059\u308b\u306e\u304c\u4e00\u822c\u7684\u3067\u3059\u3002\u305f\u3068\u3048\u3070\u300120\u79d2\u3092\u4e0a\u9650\u306b\u8a2d\u5b9a\u3057\u305f\u5834\u5408\u3001\u300c20\u79d2\u4ee5\u5185\u306b\u5fdc\u7b54\u3067\u304d\u305f\u5272\u5408\u300d\u304cSL\u3068\u3057\u3066\u7b97\u51fa\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u306e\u6307\u6a19\u306f\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u306e\u5165\u96fb\u72b6\u6cc1\u3084\u4eba\u54e1\u914d\u7f6e\u306e\u9069\u6b63\u3055\u3092\u78ba\u8a8d\u3059\u308b\u969b\u306b\u3082\u6d3b\u7528\u3055\u308c\u3001\u73fe\u5834\u306e\u8ca0\u8377\u3084\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5bfe\u5fdc\u529b\u3092\u53ef\u8996\u5316\u3059\u308b\u624b\u6bb5\u3068\u3057\u3066\u3082\u91cd\u8981\u306a\u5f79\u5272\u3092\u679c\u305f\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u305f\u3068\u3048\u3070\u3001\u7740\u4fe1\u4ef6\u6570\u304c1,000\u4ef6\u3042\u308a\u3001\u305d\u306e\u3046\u306120\u79d2\u4ee5\u5185\u306b\u5fdc\u7b54\u3067\u304d\u305f\u4ef6\u6570\u304c850\u4ef6\u3060\u3063\u305f\u5834\u5408\u3001SL\u306f\u4ee5\u4e0b\u306e\u3088\u3046\u306b\u7b97\u51fa\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center has-medium-font-size\"><strong>850\u00f71000\u00d7100\uff1d85\uff05<\/strong><\/p>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">\u76ee\u6a19\u8a2d\u5b9a\u306e\u8003\u3048\u65b9\u3068\u6ce8\u610f\u70b9<\/h3>\n\n\n\n<p>SL\u3092\u52b9\u679c\u7684\u306b\u6d3b\u7528\u3059\u308b\u306b\u306f\u3001\u300c<span style=\"text-decoration: underline;\">\u3069\u306e\u6c34\u6e96\u3092\u76ee\u6a19\u3068\u3059\u308b\u304b<\/span>\u300d\u3092\u660e\u78ba\u306b\u3059\u308b\u3053\u3068\u304c\u6b20\u304b\u305b\u307e\u305b\u3093\u3002<br>\u4e00\u822c\u7684\u306b\u77e5\u3089\u308c\u3066\u3044\u308b\u306e\u306f\u300c20\u79d2\u4ee5\u5185\u306b80\uff05\u306e\u7740\u4fe1\u306b\u5fdc\u7b54\u3059\u308b\u300d\u3068\u3044\u3046\u57fa\u6e96\u3067\u3059\u304c\u3001\u3053\u308c\u306f\u3059\u3079\u3066\u306e\u73fe\u5834\u306b\u3068\u3063\u3066\u6700\u9069\u3068\u306f\u9650\u308a\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p>\u4ee5\u4e0b\u306e\u89b3\u70b9\u3092\u8e0f\u307e\u3048\u3066SL\u306e\u57fa\u6e96\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u9867\u5ba2\u306e\u6c42\u3081\u308b\u5fdc\u7b54\u30b9\u30d4\u30fc\u30c9<\/strong><\/li>\n\n\n\n<li><strong>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u914d\u7f6e\u3084\u30b7\u30d5\u30c8\u4f53\u5236<\/strong><\/li>\n\n\n\n<li><strong>\u5165\u96fb\u306e\u6ce2\uff08\u6642\u9593\u5e2f\u306b\u3088\u308b\u7e41\u9591\u5dee\uff09<\/strong><\/li>\n\n\n\n<li><strong>\u4ed6KPI\uff08\u5fdc\u7b54\u7387\u30fb\u653e\u68c4\u547c\u7387\u3084AHT\uff09\u3068\u306e\u30d0\u30e9\u30f3\u30b9<\/strong><\/li>\n<\/ul>\n\n\n\n<p>\u7121\u7406\u306b\u9ad8\u3044SL\u76ee\u6a19\u3092\u8a2d\u5b9a\u3059\u308b\u3068\u3001\u5fdc\u5bfe\u54c1\u8cea\u304c\u72a0\u7272\u306b\u306a\u3063\u305f\u308a\u3001\u73fe\u5834\u306e\u8ca0\u62c5\u304c\u5927\u304d\u304f\u306a\u3063\u305f\u308a\u3059\u308b\u30ea\u30b9\u30af\u304c\u3042\u308a\u307e\u3059\u3002<br>\u9006\u306b\u3001\u76ee\u6a19\u304c\u4f4e\u3059\u304e\u308b\u3068\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u640d\u306d\u308b\u53ef\u80fd\u6027\u304c\u51fa\u3066\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3064\u307e\u308a\u3001SL\u306f\u300c\u9ad8\u3051\u308c\u3070\u826f\u3044\u300d\u308f\u3051\u3067\u306f\u306a\u304f\u3001<strong>\u81ea\u793e\u306e\u904b\u55b6\u4f53\u5236\u3084\u696d\u52d9\u7279\u6027\u306b\u5408\u3063\u305f\u201c\u73fe\u5b9f\u7684\u306a\u76ee\u6a19\u5024\u201d\u3092\u8a2d\u3051\u308b\u3053\u3068\u304c\u91cd\u8981<\/strong><strong>\u306a\u306e\u3067\u3059<\/strong>\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"SL%E3%82%92%E6%94%B9%E5%96%84%E3%81%99%E3%82%8B%E3%81%9F%E3%82%81%E3%81%AB%E6%8A%BC%E3%81%95%E3%81%88%E3%82%8B%E3%81%B9%E3%81%8D3%E3%81%A4%E3%81%AE%E3%83%9D%E3%82%A4%E3%83%B3%E3%83%88\"><\/span>SL\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306b\u62bc\u3055\u3048\u308b\u3079\u304d3\u3064\u306e\u30dd\u30a4\u30f3\u30c8<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>SL\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u5bfe\u5fdc\u30b9\u30d4\u30fc\u30c9\u3060\u3051\u3067\u306a\u304f\u3001\u4f53\u5236\u3084\u4ed5\u7d44\u307f\u306a\u3069\u8907\u6570\u306e\u89b3\u70b9\u304b\u3089\u898b\u76f4\u3057\u3066\u3044\u304f\u3053\u3068\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<br>\u672c\u7ae0\u3067\u306f\u3001\u7279\u306b\u91cd\u8981\u306a3\u3064\u306e\u89b3\u70b9\u304b\u3089\u6539\u5584\u30dd\u30a4\u30f3\u30c8\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u5fdc\u7b54\u6642\u9593\uff08AHT\uff09\u3092\u77ed\u7e2e\u3059\u308b\u5de5\u592b<\/h3>\n\n\n\n<p>SL\u3092\u6539\u5584\u3059\u308b\u3046\u3048\u3067\u6b20\u304b\u305b\u306a\u3044\u306e\u304c\u3001<strong>AHT\uff08\u5e73\u5747\u51e6\u7406\u6642\u9593\uff09\u306e\u6700\u9069\u5316<\/strong>\u3067\u3059\u3002<\/p>\n\n\n\n<p>AHT\u306f\u901a\u8a71\u958b\u59cb\u304b\u3089\u5f8c\u51e6\u7406\u307e\u3067\u306e\u5e73\u5747\u5bfe\u5fdc\u6642\u9593\u3092\u793a\u3059\u6307\u6a19\u3067\u3001ATT\uff08\u5e73\u5747\u901a\u8a71\u6642\u9593\uff09\u3068ACW\uff08\u5e73\u5747\u5f8c\u51e6\u7406\u6642\u9593\uff09\u306e\u5408\u8a08\u3067\u8a08\u7b97\u3055\u308c\u307e\u3059\u3002<br>AHT\u304c\u9577\u304f\u306a\u308b\u3068\u3001\u65b0\u305f\u306a\u7740\u4fe1\u3078\u306e\u5bfe\u5fdc\u304c\u9045\u308c\u3001\u7d50\u679c\u7684\u306bSL\u304c\u4e0b\u304c\u308b\u8981\u56e0\u3068\u306a\u308a\u307e\u3059\u3002\u3068\u306f\u3044\u3048\u3001\u5358\u306b\u5bfe\u5fdc\u6642\u9593\u3092\u77ed\u304f\u3059\u308b\u3060\u3051\u3067\u306f\u3001\u5fdc\u5bfe\u54c1\u8cea\u304c\u4f4e\u4e0b\u3057\u3001\u30af\u30ec\u30fc\u30e0\u3084\u518d\u5165\u96fb\u306e\u5897\u52a0\u306b\u3064\u306a\u304c\u308b\u304a\u305d\u308c\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u91cd\u8981\u306a\u306e\u306f\u3001\u300c<strong>\u7121\u99c4\u306a\u6642\u9593\u3092\u7701\u304d\u3064\u3064\u3001\u5fc5\u8981\u306a\u5bfe\u5fdc\u306f\u4e01\u5be7\u306b\u884c\u3046<\/strong>\u300d\u3053\u3068\u3067\u3059\u3002\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u5de5\u592b\u304c\u52b9\u679c\u7684\u3067\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u3088\u304f\u3042\u308b\u554f\u5408\u305b\u306b\u5bfe\u3059\u308b<strong>\u30b9\u30af\u30ea\u30d7\u30c8\u3084FAQ\u306e\u6574\u5099<\/strong><\/li>\n\n\n\n<li>\u30b7\u30b9\u30c6\u30e0\u3084\u30c4\u30fc\u30eb\u306e\u898b\u76f4\u3057\u306b\u3088\u308b<strong>\u64cd\u4f5c\u6642\u9593\u306e\u77ed\u7e2e<\/strong><\/li>\n\n\n\n<li>\u2022 \u5fdc\u5bfe\u306e\u3070\u3089\u3064\u304d\u3092\u6e1b\u3089\u3059\u305f\u3081\u306e\u7814\u4fee\u3084\u6559\u80b2\u306e\u5b9f\u65bd<\/li>\n<\/ul>\n\n\n\n<p>\u3053\u3046\u3057\u305f\u53d6\u308a\u7d44\u307f\u306b\u3088\u3063\u3066\u3001\u5bfe\u5fdc\u54c1\u8cea\u3092\u7dad\u6301\u3057\u306a\u304c\u3089AHT\u3092\u6700\u9069\u5316\u3057\u3001SL\u306e\u5411\u4e0a\u306b\u3064\u306a\u3052\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>\u25bcAHT\u306b\u95a2\u3059\u308b\u8a18\u4e8b\u306f\u3053\u3061\u3089<br><\/strong>\u300c<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/331\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eCPH\u30fbATT\u30fbAHT\u3068\u306f\uff5c\u751f\u7523\u6027\u6307\u6a19\u306e\u610f\u5473\u3068\u8a08\u7b97\u65b9\u6cd5\u30fb\u6539\u5584\u30dd\u30a4\u30f3\u30c8\u3092\u89e3\u8aac<\/a>\u300d<\/p>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">\u9069\u6b63\u306a\u4eba\u54e1\u914d\u7f6e\u3068\u4e88\u6e2c\u5bfe\u5fdc<\/h3>\n\n\n\n<p>SL\u306e\u5b89\u5b9a\u5316\u306b\u306f\u3001<span style=\"text-decoration: underline;\">\u4eba\u54e1\u914d\u7f6e\u306e\u9069\u6b63\u5316\u3068\u5165\u96fb\u6570\u306e\u4e88\u6e2c\u7cbe\u5ea6\u3092\u9ad8\u3081\u308b\u3053\u3068<\/span>\u304c\u6b20\u304b\u305b\u307e\u305b\u3093\u3002<br>\u3069\u308c\u3060\u3051\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5bfe\u5fdc\u529b\u304c\u3042\u3063\u3066\u3082\u3001<strong>\u5165\u96fb\u306e\u6ce2\u306b\u5bfe\u3057\u3066\u9069\u5207\u306a\u4eba\u6570\u304c\u78ba\u4fdd\u3067\u304d\u3066\u3044\u306a\u3051\u308c\u3070\u3001SL\u306f\u5b89\u5b9a\u3057\u307e\u305b\u3093<\/strong>\u3002<\/p>\n\n\n\n<p>\u307e\u305a\u5927\u5207\u306a\u306e\u306f\u3001<strong>\u6642\u9593\u5e2f\u5225\u306e\u5165\u96fb\u50be\u5411\u3092\u6b63\u78ba\u306b\u628a\u63e1\u3057\u3001\u305d\u308c\u306b\u5408\u308f\u305b\u3066\u4eba\u54e1\u3092\u8abf\u6574\u3059\u308b\u3053\u3068<\/strong>\u3067\u3059\u3002<br>\u305f\u3068\u3048\u3070\u3001\u5348\u524d\u4e2d\u3084\u9031\u521d\u3081\u306b\u5165\u96fb\u304c\u96c6\u4e2d\u3059\u308b\u50be\u5411\u304c\u3042\u308b\u5834\u5408\u3001\u305d\u306e\u6642\u9593\u5e2f\u306b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3092\u539a\u3081\u306b\u914d\u7f6e\u3059\u308b\u3053\u3068\u3067\u3001\u5fdc\u7b54\u9045\u5ef6\u3092\u9632\u3050\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\uff08WFM\uff09\u3092\u6d3b\u7528\u3059\u308c\u3070\u3001\u904e\u53bb\u306e\u5165\u96fb\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u3066\u5fc5\u8981\u306a\u4eba\u54e1\u6570\u3092\u7b97\u51fa\u3057\u3001\u30b7\u30d5\u30c8\u3092\u6700\u9069\u5316\u3067\u304d\u307e\u3059\u3002<br>\u5165\u96fb\u4e88\u6e2c\u3068\u4eba\u54e1\u914d\u7f6e\u3092\u6226\u7565\u7684\u306b\u8a2d\u8a08\u3059\u308b\u3053\u3068\u3067\u3001\u5fdc\u7b54\u306e\u9045\u308c\u3084SL\u306e\u4f4e\u4e0b\u3092\u6291\u3048\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308b\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>\u25bc\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\uff08WFM\uff09\u306b\u95a2\u3059\u308b\u8a18\u4e8b\u306f\u3053\u3061\u3089<br><\/strong>\u300c<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/4622\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\uff08WFM\uff09\u3068\u306f\uff1f\u305d\u306e\u91cd\u8981\u6027\u3068\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\u3092\u5fb9\u5e95\u89e3\u8aac<\/a>\u300d<\/p>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">\u30b7\u30b9\u30c6\u30e0\u3092\u6d3b\u7528\u3057\u305f\u5165\u96fb\u5c0e\u7dda\u306e\u6700\u9069\u5316<\/h3>\n\n\n\n<p>SL\u306e\u6539\u5584\u306b\u306f\u3001<strong>\u5165\u96fb\u306e\u201c<u>\u53d7\u3051\u65b9<\/u>\u201d\u305d\u306e\u3082\u306e\u3092\u898b\u76f4\u3059\u3053\u3068<\/strong>\u3082\u91cd\u8981\u3067\u3059\u3002<br>\u9650\u3089\u308c\u305f\u4eba\u54e1\u3067\u5b89\u5b9a\u3057\u305f\u5fdc\u7b54\u4f53\u5236\u3092\u7dad\u6301\u3059\u308b\u306b\u306f\u3001\u300c\u3059\u3079\u3066\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u53d7\u3051\u308b\u300d\u72b6\u614b\u3092\u8131\u5374\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u305f\u3068\u3048\u3070\u3001<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/334\/\" target=\"_blank\" rel=\"noopener\" title=\"\">IVR\uff08\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\uff09<\/a>\u3092\u6d3b\u7528\u3059\u308c\u3070\u3001\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u306b\u5fdc\u3058\u3066\u9069\u5207\u306a\u90e8\u7f72\u3084\u62c5\u5f53\u8005\u306b\u632f\u308a\u5206\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u5bfe\u5fdc\u306e\u96c6\u4e2d\u3092\u9632\u3052\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3055\u3089\u306b\u3001\u8996\u899a\u7684\u306b\u64cd\u4f5c\u3067\u304d\u308b<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/1417\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u30d3\u30b8\u30e5\u30a2\u30ebIVR<\/a>\u3084\u3001\u4f1a\u8a71\u5f62\u5f0f\u3067\u4e00\u6b21\u5bfe\u5fdc\u3092\u62c5\u3046<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/815\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8<\/a>\u306e\u5c0e\u5165\u306b\u3088\u308a\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u201c<strong>\u96fb\u8a71\u3092\u3057\u306a\u304f\u3066\u3082\u89e3\u6c7a\u3067\u304d\u308b<\/strong>\u201d\u74b0\u5883\u3092\u6574\u5099\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u52a0\u3048\u3066\u3001<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/1285\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<\/a>\u3084<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/935\/\" target=\"_blank\" rel=\"noopener\" title=\"\">FAQ\u30da\u30fc\u30b8<\/a>\u306e\u6574\u5099\u306b\u3088\u3063\u3066\u81ea\u5df1\u89e3\u6c7a\u30c1\u30e3\u30cd\u30eb\u3092\u5f37\u5316\u3059\u308c\u3070\u3001\u300c\u672c\u5f53\u306b\u96fb\u8a71\u304c\u5fc5\u8981\u306a\u554f\u3044\u5408\u308f\u305b\u300d\u3092\u9078\u5225\u3067\u304d\u3001\u9650\u3089\u308c\u305f\u4eba\u54e1\u3067\u3082\u9ad8\u3044SL\u3092\u7dad\u6301\u3057\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"SL%E3%81%8C%E4%B8%8D%E5%AE%89%E5%AE%9A%E3%81%AA%E3%81%A8%E3%81%8D%E3%81%AF%E2%80%9C%E4%BD%93%E5%88%B6%E3%81%AE%E7%AB%8B%E3%81%A6%E7%9B%B4%E3%81%97%E2%80%9D%E3%82%92%E8%80%83%E3%81%88%E3%82%8B%E3%82%BF%E3%82%A4%E3%83%9F%E3%83%B3%E3%82%B0%EF%BC%9F\"><\/span>SL\u304c\u4e0d\u5b89\u5b9a\u306a\u3068\u304d\u306f\u201c\u4f53\u5236\u306e\u7acb\u3066\u76f4\u3057\u201d\u3092\u8003\u3048\u308b\u30bf\u30a4\u30df\u30f3\u30b0\uff1f<span 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class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%81%BE%E3%81%A8%E3%82%81%EF%BD%9C%E3%82%B5%E3%83%BC%E3%83%93%E3%82%B9%E3%83%AC%E3%83%99%E3%83%AB%E6%94%B9%E5%96%84%E3%81%AF%E2%80%9C%E4%BB%95%E7%B5%84%E3%81%BF%E3%81%A8%E6%88%A6%E7%95%A5%E2%80%9D%E3%81%AE%E8%A6%8B%E7%9B%B4%E3%81%97%E3%81%8B%E3%82%89\"><\/span>\u307e\u3068\u3081\uff5c\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u6539\u5584\u306f\u201c\u4ed5\u7d44\u307f\u3068\u6226\u7565\u201d\u306e\u898b\u76f4\u3057\u304b\u3089<span 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