{"id":5681,"date":"2025-06-04T10:07:02","date_gmt":"2025-06-04T01:07:02","guid":{"rendered":"https:\/\/callcenternavi.jp\/connenavi\/?post_type=news&#038;p=5681"},"modified":"2025-06-04T10:16:48","modified_gmt":"2025-06-04T01:16:48","slug":"%e3%80%90%e6%b4%bb%e7%94%a8%e4%ba%8b%e4%be%8b%e3%80%91ai%e3%82%a8%e3%83%bc%e3%82%b8%e3%82%a7%e3%83%b3%e3%83%88%e3%81%a7%e3%82%b3%e3%83%bc%e3%83%ab%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc%e3%81%af%e3%81%a9","status":"publish","type":"news","link":"https:\/\/callcenternavi.jp\/connenavi\/note\/5681\/","title":{"rendered":"\u3010\u6d3b\u7528\u4e8b\u4f8b\u3011AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3067\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u3069\u3046\u5909\u308f\u308b\uff1f\u5148\u9032\u4f01\u696d\u304b\u3089\u898b\u3048\u308b\u73fe\u72b6\u3068\u8ab2\u984c\u3092\u5fb9\u5e95\u5206\u6790"},"content":{"rendered":"\n<p>2025\u5e74\u306f\u300c<strong>AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u5143\u5e74<\/strong>\u300d\u3068\u547c\u3070\u308c\u3001OpenAI\u3001Meta\u3001\u30de\u30a4\u30af\u30ed\u30bd\u30d5\u30c8\u306a\u3069\u4e16\u754c\u4e2d\u306e\u30d3\u30c3\u30b0\u30c6\u30c3\u30af\u4f01\u696d\u304c\u6b21\u4e16\u4ee3AI\u6280\u8853\u3068\u3057\u3066\u6ce8\u76ee\u3057\u3066\u3044\u307e\u3059\u3002\u65e5\u672c\u3067\u3082\u3001\u30bd\u30d5\u30c8\u30d0\u30f3\u30af\u304c\u5927\u3005\u7684\u306b\u81ea\u5f8b\u601d\u8003\u578bAI\u3092\u63d0\u4f9b\u958b\u59cb\u3059\u308b\u306a\u3069\u3001\u56fd\u5185\u30d9\u30f3\u30c0\u30fc\u306e\u672c\u683c\u53c2\u5165\u304c\u59cb\u307e\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u5f93\u6765\u306e\u5b9a\u578b\u7684\u306a\u81ea\u52d5\u5fdc\u7b54\u3092\u8d85\u3048\u3001\u81ea\u5f8b\u7684\u306b\u5224\u65ad\u30fb\u884c\u52d5\u3059\u308bAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001<mark>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u754c\u306e\u4eba\u6750\u4e0d\u8db3\u3084\u54c1\u8cea\u306e\u3070\u3089\u3064\u304d\u3068\u3044\u3063\u305f\u69cb\u9020\u7684\u8ab2\u984c\u306e\u89e3\u6c7a\u7b56<\/mark>\u3068\u3057\u3066\u671f\u5f85\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u3057\u304b\u3057\u306a\u304c\u3089\u3001\u6ce8\u76ee\u3068\u306f\u88cf\u8179\u306b\u5177\u4f53\u7684\u306a\u4e8b\u4f8b\u304c\u5c11\u306a\u304f\u3001\u73fe\u72b6\u3069\u3053\u307e\u3067\u3067\u304d\u3066\u3044\u308b\u306e\u304b\u4e0d\u660e\u78ba\u306a\u90e8\u5206\u3082\u591a\u304f\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u3053\u306eAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u5c0e\u5165\u306e\u6700\u524d\u7dda\u3067\u4f55\u304c\u8d77\u304d\u3066\u3044\u308b\u306e\u304b\u3001\u5148\u9032\u4f01\u696d\u306e\u5177\u4f53\u7684\u306a\u6d3b\u7528\u4e8b\u4f8b\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-transparent ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">TOPICS<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" 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href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5681\/#AI%E3%82%A8%E3%83%BC%E3%82%B8%E3%82%A7%E3%83%B3%E3%83%88%E3%81%AE%E7%8F%BE%E5%9C%A8%E5%9C%B0%E3%81%A8%E6%9C%9F%E5%BE%85%E5%80%A4\" >AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u73fe\u5728\u5730\u3068\u671f\u5f85\u5024<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5681\/#%E5%9B%BD%E5%86%85%E5%A4%96%E3%81%AEAI%E3%82%A8%E3%83%BC%E3%82%B8%E3%82%A7%E3%83%B3%E3%83%88%E6%9C%80%E6%96%B0%E4%BA%8B%E4%BE%8B\" >\u56fd\u5185\u5916\u306eAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u6700\u65b0\u4e8b\u4f8b<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5681\/#AI%E3%82%A8%E3%83%BC%E3%82%B8%E3%82%A7%E3%83%B3%E3%83%88%E5%AE%9F%E7%8F%BE%E3%81%AE%E6%8A%80%E8%A1%93%E7%9A%84%E8%AA%B2%E9%A1%8C%E3%81%A8%E7%AA%81%E7%A0%B4%E5%8F%A3\" >AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u5b9f\u73fe\u306e\u6280\u8853\u7684\u8ab2\u984c\u3068\u7a81\u7834\u53e3<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5681\/#%E3%81%BE%E3%81%A8%E3%82%81\" >\u307e\u3068\u3081<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"AI%E3%82%A8%E3%83%BC%E3%82%B8%E3%82%A7%E3%83%B3%E3%83%88%E3%81%A8%E3%81%AF%E4%BD%95%E3%81%8B\"><\/span>AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u306f\u4f55\u304b<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u306f\u3001<strong><span style=\"text-decoration: underline;\">\u81ea\u5f8b\u7684\u306b\u5224\u65ad\u30fb\u884c\u52d5\u3057\u3001\u4e0e\u3048\u3089\u308c\u305f\u76ee\u6a19\u3092\u9054\u6210\u3059\u308b\u4eba\u5de5\u77e5\u80fd\u30b7\u30b9\u30c6\u30e0<\/span><\/strong>\u3067\u3059\u3002\u5927\u91cf\u306e\u30c7\u30fc\u30bf\u3067\u8a13\u7df4\u3055\u308c\u305f\u5927\u898f\u6a21\u8a00\u8a9e\u30e2\u30c7\u30eb(LLM)\u306a\u3069\u306e\u751f\u6210AI\u3092\u6838\u306b\u3001\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u5916\u90e8\u30c4\u30fc\u30eb\u3084\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u3092\u6d3b\u7528\u3057\u306a\u304c\u3089\u30bf\u30b9\u30af\u3092\u9042\u884c\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u5f93\u6765\u306eAI\u3068\u65b0\u3057\u3044AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u9055\u3044\u3092\u65c5\u884c\u4e88\u7d04\u3067\u8003\u3048\u3066\u307f\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u5f93\u6765\u306eAI\uff08\u751f\u6210AI\uff09<\/strong>: \u300c\u6771\u4eac\u304b\u3089\u5927\u962a\u3078\u306e\u65c5\u884c\u30d7\u30e9\u30f3\u3092\u6559\u3048\u3066\u300d\u3068\u805e\u304f\u3068\u3001\u4ea4\u901a\u624b\u6bb5\u3084\u89b3\u5149\u5730\u306e\u63d0\u6848\u3092\u30c6\u30ad\u30b9\u30c8\u3067\u56de\u7b54\u3059\u308b<\/li>\n\n\n\n<li><strong>AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/strong>: \u540c\u3058\u8cea\u554f\u306b\u5bfe\u3057\u3066\u3001\u63d0\u6848\u3092\u884c\u3063\u305f\u5f8c\u3001\u5b9f\u969b\u306b\u30db\u30c6\u30eb\u306e\u7a7a\u5ba4\u3092\u691c\u7d22\u3057\u3001\u65b0\u5e79\u7dda\u306e\u4e88\u7d04\u3092\u53d6\u308a\u3001\u652f\u6255\u3044\u51e6\u7406\u307e\u3067\u81ea\u52d5\u3067\u5b9f\u884c\u3059\u308b<\/li>\n<\/ul>\n\n\n\n<p>AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u300c\u4ee3\u7406\u4eba\u300d\u3068\u3057\u3066\u3001\u30e6\u30fc\u30b6\u30fc\u306f\u7d50\u679c\u3092\u5f85\u3064\u3060\u3051\u3067\u3088\u304f\u3001\u5f93\u6765\u306e\u624b\u9593\u304c\u5b8c\u5168\u306b\u6392\u9664\u3055\u308c\u308b\u3068\u3044\u3046\u70b9\u304c\u5927\u304d\u306a\u7279\u5fb4\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308bAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u4f4d\u7f6e\u3065\u3051<\/h3>\n\n\n\n<p><a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/3062\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5206\u91ce\u3067\u306e\u751f\u6210AI\u6d3b\u7528<\/a>\u3082\u9032\u5316\u3057\u3066\u3044\u307e\u3059\u30022024\u5e74\u307e\u3067\u306f\u901a\u8a71\u5185\u5bb9\u306e\u8981\u7d04\u751f\u6210\u3068\u3044\u3063\u305f\u9650\u5b9a\u7684\u306a\u6d3b\u7528\u304c\u4e3b\u6d41\u3067\u3057\u305f\u304c\u30012025\u5e74\u304b\u3089\u306f\u5bfe\u8a71\u305d\u306e\u3082\u306e\u3092AI\u304c\u62c5\u3046\u6bb5\u968e\u306b\u8e0f\u307f\u8fbc\u3080\u3068\u671f\u5f85\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3044\u3066\u3001AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u5358\u306a\u308b\u300c\u56de\u7b54\u30de\u30b7\u30f3\u300d\u3067\u306f\u306a\u304f\u3001\u9867\u5ba2\u306e\u554f\u984c\u3092\u5b8c\u7d50\u307e\u3067\u5c0e\u304f\u81ea\u5f8b\u7684\u306a\u30d1\u30fc\u30c8\u30ca\u30fc\u3068\u3057\u3066\u6a5f\u80fd\u3059\u308b\u3053\u3068\u304c\u671f\u5f85\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u5f93\u6765\u306e\u751f\u6210AI\u306f\u4eba\u9593\u304b\u3089\u306e\u30d7\u30ed\u30f3\u30d7\u30c8\u306b\u5fdc\u3058\u3066\u56de\u7b54\u3092\u8fd4\u3059\u53d7\u52d5\u7684\u306a\u4f7f\u308f\u308c\u65b9\u304c\u4e2d\u5fc3\u3067\u3057\u305f\u304c\u3001AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u4eba\u9593\u306e\u6307\u793a\u304c\u306a\u304f\u3068\u3082\u76ee\u6a19\u306b\u5411\u3051\u3066\u80fd\u52d5\u7684\u306b\u52d5\u304f\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u5f93\u6765\u306e\u751f\u6210AI\u3068AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u9055\u3044\u306e\u4e00\u4f8b\u3092\u8868\u306b\u307e\u3068\u3081\u308b\u3068\u4ee5\u4e0b\u3067\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-table is-style-stripes\"><table class=\"has-fixed-layout\"><thead><tr><th>\u5f93\u6765\u306e\u751f\u6210AI<\/th><th>AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/th><\/tr><\/thead><tbody><tr><td>FAQ\u56de\u7b54\u306e\u751f\u6210<\/td><td>\u56de\u7b54\uff0b\u30b7\u30b9\u30c6\u30e0\u64cd\u4f5c\u306e\u5b9f\u884c<\/td><\/tr><tr><td>\u901a\u8a71\u5185\u5bb9\u306e\u8981\u7d04\u4f5c\u6210<\/td><td>\u8981\u7d04\uff0b\u95a2\u9023\u90e8\u7f72\u3078\u306e\u81ea\u52d5\u8ee2\u9001<\/td><\/tr><tr><td>\u5b9a\u578b\u7684\u306a\u5fdc\u7b54\u6587\u306e\u63d0\u6848<\/td><td>\u72b6\u6cc1\u5224\u65ad\uff0b\u6700\u9069\u306a\u51e6\u7406\u306e\u5b9f\u884c<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>\u5b9f\u884c\u307e\u3067\u9032\u3080\u3053\u3068\u3067\u672c\u683c\u7684\u306a\u6709\u4eba\u5bfe\u5fdc\u306e\u524a\u6e1b\u304c\u671f\u5f85\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"AI%E3%82%A8%E3%83%BC%E3%82%B8%E3%82%A7%E3%83%B3%E3%83%88%E3%81%AE%E7%8F%BE%E5%9C%A8%E5%9C%B0%E3%81%A8%E6%9C%9F%E5%BE%85%E5%80%A4\"><\/span>AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u73fe\u5728\u5730\u3068\u671f\u5f85\u5024<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3078\u306e\u671f\u5f85\u306f\u3001\u78ba\u56fa\u305f\u308b\u30c7\u30fc\u30bf\u306b\u88cf\u4ed8\u3051\u3089\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p><a href=\"https:\/\/www.marketsandmarkets.com\/Market-Reports\/generative-ai-market-142870584.html\" target=\"_blank\" rel=\"noopener\" title=\"\">\u8abf\u67fb\u4f1a\u793eMarkets and Markets<\/a>\u306b\u3088\u308c\u3070\u3001\u4e16\u754c\u306eAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u5e02\u5834\u898f\u6a21\u306f2024\u5e74\u304b\u30892030\u5e74\u306b9\u500d\u4ee5\u4e0a\u306b\u306a\u308b\u3068\u306e\u4e88\u6e2c\u304c\u793a\u3055\u308c\u3066\u304a\u308a\u3001\u30ac\u30fc\u30c8\u30ca\u30fc\u306e\u5206\u6790\u3067\u306f\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306f\u751f\u6210AI\u6295\u8cc7\u304c\u6700\u3082\u9032\u3093\u3067\u3044\u308b\u30c8\u30c3\u30d73\u9818\u57df\u306e\u4e00\u3064\u300d\u3068\u3055\u308c\u30012025\u5e74\u306b\u306f\u554f\u3044\u5408\u308f\u305b\u306e\u6700\u592765.7%\u304cAI\u3067\u89e3\u6c7a\u3055\u308c\u308b\u3068\u306e<a href=\"https:\/\/www.cxtoday.com\/contact-center\/future-trends-whats-next-for-ai-in-contact-centers-8x8\/#:~:text=8%C3%978%20isn%E2%80%99t%20the%20only%20industry,the%20next%20generation%20of%20consumers\" title=\"\" target=\"_blank\" rel=\"noopener\">\u4e88\u6e2c<\/a>\u3082\u51fa\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1024\" height=\"555\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/06\/screensyot-2025-06-04-0-12-24-1024x555.jpg\" alt=\"\" class=\"wp-image-5682\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/06\/screensyot-2025-06-04-0-12-24-1024x555.jpg 1024w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/06\/screensyot-2025-06-04-0-12-24-300x163.jpg 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/06\/screensyot-2025-06-04-0-12-24-768x416.jpg 768w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/06\/screensyot-2025-06-04-0-12-24.jpg 1500w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/devin.ai\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u3010Devin.ai\u3011<\/a><\/figcaption><\/figure>\n<\/div>\n\n\n<p>AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u5b9f\u529b\u3092\u6700\u3082\u8c61\u5fb4\u7684\u306b\u793a\u3059\u306e\u304c\u3001\u7c73\u56fd\u306eAI\u30b9\u30bf\u30fc\u30c8\u30a2\u30c3\u30d7Cognition\u304c\u767a\u8868\u3057\u305f\u4e16\u754c\u521d\u306e\u81ea\u5f8b\u578bAI\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30a8\u30f3\u30b8\u30cb\u30a2\u300cDevin\u300d\u3067\u3059\u3002Devin\u306f\u5f93\u6765\u306eAI\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u306e\u3088\u3046\u306a\u4eba\u9593\u306e\u6307\u793a\u306b\u305d\u306e\u90fd\u5ea6\u5fdc\u3048\u308b\u30b5\u30dd\u30fc\u30c8\u5f79\u306b\u3068\u3069\u307e\u3089\u305a\u3001\u81ea\u3089\u5224\u65ad\u3057\u3066\u4f5c\u696d\u3059\u308b\u30ef\u30fc\u30ab\u30fc\u3068\u3057\u3066\u6a5f\u80fd\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u306a\u305c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306eAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u6d3b\u7528\u304c\u6ce8\u76ee\u3055\u308c\u308b\u306e\u304b<\/h3>\n\n\n\n<p>AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u9069\u7528\u5148\u3068\u3057\u3066\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304c\u7279\u306b\u6ce8\u76ee\u3092\u96c6\u3081\u308b\u7406\u7531\u306f\u660e\u78ba\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305a\u3001\u69cb\u9020\u7684\u8ab2\u984c\u306e\u6df1\u523b\u3055\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002\u539a\u751f\u52b4\u50cd\u7701\u306e\u300c<a href=\"https:\/\/www.mhlw.go.jp\/toukei\/itiran\/roudou\/koyou\/doukou\/25-1\/index.html\" target=\"_blank\" rel=\"noreferrer noopener\">\u4ee4\u548c\uff16\u5e74\u4e0a\u534a\u671f\u96c7\u7528\u52d5\u5411\u8abf\u67fb\u7d50\u679c\u306e\u6982\u8981<\/a>\u300d\u306b\u3088\u308b\u3068\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u304c\u8a72\u5f53\u3059\u308b\u300c\u30b5\u30fc\u30d3\u30b9\u696d\uff08\u4ed6\u306b\u5206\u985e\u3055\u308c\u306a\u3044\u3082\u306e\uff09\u300d\u306e\u96e2\u8077\u7387\u306f10.9%\u3067\u3001\u307b\u304b\u306e\u7523\u696d\u3068\u6bd4\u3079\u30663\u756a\u76ee\u306b\u96e2\u8077\u7387\u304c\u9ad8\u304f\u3001\u4eba\u6750\u4e0d\u8db3\u304c\u6df1\u523b\u3067\u3042\u308b\u3053\u3068\u304c\u308f\u304b\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u6b21\u306b\u3001\u696d\u52d9\u306e\u6a19\u6e96\u5316\u3057\u3084\u3059\u3055\u3068\u3044\u3046\u7279\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306f\u6bd4\u8f03\u7684\u30d1\u30bf\u30fc\u30f3\u5316\u3055\u308c\u3066\u304a\u308a\u3001AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u5b66\u7fd2\u30fb\u9069\u7528\u3057\u3084\u3059\u3044\u7279\u6027\u3092\u6301\u3063\u3066\u3044\u307e\u3059\u3002\u5b9a\u578b\u7684\u306a\u554f\u3044\u5408\u308f\u305b\u304b\u3089\u8907\u96d1\u306a\u8ab2\u984c\u89e3\u6c7a\u307e\u3067\u3001\u6bb5\u968e\u7684\u306a\u5c0e\u5165\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u3055\u3089\u306b\u3001\u6295\u8cc7\u5bfe\u52b9\u679c\u306e\u53ef\u8996\u5316\u304c\u3057\u3084\u3059\u3044\u3068\u3044\u3046\u70b9\u3082\u91cd\u8981\u3067\u3059\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304cAI\u5c0e\u5165\u306e\u5b9f\u9a13\u5834\u3068\u4f4d\u7f6e\u4ed8\u3051\u3089\u308c\u308b\u307b\u3069AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3078\u306e\u671f\u5f85\u304c\u9ad8\u307e\u3063\u3066\u3044\u308b\u80cc\u666f\u306b\u306f\u3001\u52b9\u679c\u6e2c\u5b9a\u304c\u3057\u3084\u3059\u304f\u3001ROI\u304c\u660e\u78ba\u306b\u793a\u305b\u308b\u70b9\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E5%9B%BD%E5%86%85%E5%A4%96%E3%81%AEAI%E3%82%A8%E3%83%BC%E3%82%B8%E3%82%A7%E3%83%B3%E3%83%88%E6%9C%80%E6%96%B0%E4%BA%8B%E4%BE%8B\"><\/span>\u56fd\u5185\u5916\u306eAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u6700\u65b0\u4e8b\u4f8b<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">\u30bd\u30d5\u30c8\u30d0\u30f3\u30af\u304c\u5207\u308a\u62d3\u304f\u300c\u81ea\u5f8b\u601d\u8003\u578bAI\u300d\uff1a<strong>X-Boost<\/strong><\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/06\/img-x-boost-about-250422-1024x576.webp\" alt=\"\" class=\"wp-image-5683\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/06\/img-x-boost-about-250422-1024x576.webp 1024w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/06\/img-x-boost-about-250422-300x169.webp 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/06\/img-x-boost-about-250422-768x432.webp 768w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/06\/img-x-boost-about-250422.webp 1440w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/www.softbank.jp\/biz\/services\/ai\/x-boost\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u3010\u30bd\u30d5\u30c8\u30d0\u30f3\u30af\u6cd5\u4eba\u5411\u3051\u30b5\u30a4\u30c8\u3088\u308a\u3011<\/a><\/figcaption><\/figure>\n<\/div>\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5411\u3051AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u6700\u524d\u7dda\u3067\u6ce8\u76ee\u3055\u308c\u3066\u3044\u308b\u306e\u306f\u3001\u30bd\u30d5\u30c8\u30d0\u30f3\u30af\u30b0\u30eb\u30fc\u30d7\u306eGen-AX\u682a\u5f0f\u4f1a\u793e\u3067\u3059\u3002\u30bd\u30d5\u30c8\u30d0\u30f3\u30af\u30b0\u30eb\u30fc\u30d7\u3084\u4e09\u4e95\u4f4f\u53cb\u30ab\u30fc\u30c9\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u304c\u9032\u884c\u3057\u3066\u304a\u308a\u3001\u540c\u793e\u306e\u7802\u91d1\u4fe1\u4e00\u90ceCEO\u304c\u8a9e\u308b\u300c\u81ea\u5f8b\u601d\u8003\u578bAI\u300d\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u81ea\u52d5\u5316\u306e\u5177\u4f53\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u3068\u306a\u308a\u3046\u308b\u304b\u6ce8\u76ee\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>Gen-AX\u304c\u63d0\u4f9b\u3059\u308b\u300cX-Boost\u300d\u306f\u3001\u5f93\u6765\u306e\u300c\u30d5\u30ed\u30fc\u8ffd\u5f93\u578b\u300d\u30b7\u30b9\u30c6\u30e0\u3068\u306f\u4e00\u7dda\u3092\u753b\u3057\u307e\u3059\u3002\u6c7a\u3081\u3089\u308c\u305f\u9806\u5e8f\u3068\u56fa\u5b9a\u5316\u3055\u308c\u305f\u30b9\u30af\u30ea\u30d7\u30c8\u3067\u5fdc\u5bfe\u3059\u308b\u5f93\u6765\u578b\u306b\u5bfe\u3057\u3001X-Boost\u306f\u9867\u5ba2\u3068\u306e\u4f1a\u8a71\u5185\u5bb9\u306b\u5fdc\u3058\u3066\u3001LLM\uff08\u5927\u898f\u6a21\u8a00\u8a9e\u30e2\u30c7\u30eb\uff09\u304c\u5fc5\u8981\u306a\u6a5f\u80fd\u3084\u30c7\u30fc\u30bf\u30bd\u30fc\u30b9\u3092\u81ea\u3089\u53c2\u7167\u3059\u308b\u300c\u81ea\u5f8b\u601d\u8003\u578b\u300d\u306e\u30b7\u30b9\u30c6\u30e0\u3068\u3057\u3066\u8a2d\u8a08\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u7279\u306b\u753b\u671f\u7684\u306a\u306e\u306f\u3001AI\u304c\u696d\u52d9\u306e\u4e2d\u3067\u300c\u81ea\u5f8b\u7684\u306b\u8ce2\u304f\u306a\u308b\u300d\u4ed5\u7d44\u307f\u3067\u3059\u3002\u7802\u91d1CEO\u306f\u300c\u8cea\u554f\u306b\u5bfe\u3057\u3066LLM\u304c\u300e\u3053\u308c\u306f\u4eca\u56de\u306e\u30b1\u30fc\u30b9\u306b\u5f53\u3066\u306f\u307e\u308b\u300f\u3068\u3044\u3063\u305f\u5fc5\u8981\u306a\u60c5\u5831\u3092\u81ea\u5206\u3067\u5224\u65ad\u3057\u3066\u9078\u629e\u3057\u3001\u300e\u3053\u3046\u3044\u3046\u3075\u3046\u306b\u304a\u5ba2\u3055\u307e\u306b\u7b54\u3048\u3092\u8fd4\u3057\u3066\u304f\u3060\u3055\u3044\u300f\u3068\u3044\u3046\u5fdc\u5bfe\u6587\u304cAI\u3067\u751f\u6210\u3055\u308c\u308b\u300d\u3068\u8aac\u660e\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>X-Boost\u306e\u3082\u3046\u4e00\u3064\u306e\u7279\u5fb4\u306f\u3001\u904e\u53bb\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5fdc\u5bfe\u5c65\u6b74\u306a\u3069\u306e\u30c7\u30fc\u30bf\u3092\u7d99\u7d9a\u7684\u306b\u5b66\u7fd2\u3057\u3001\u9867\u5ba2\u5bfe\u5fdc\u306e\u6027\u80fd\u3092\u5411\u4e0a\u3055\u305b\u7d9a\u3051\u308b\u70b9\u3067\u3059\u3002\u5f93\u6765\u306e\u30a2\u30ce\u30c6\u30fc\u30b7\u30e7\u30f3\u4f5c\u696d\u3067\u306f\u5c02\u9580\u7684\u306a\u696d\u52d9\u77e5\u8b58\u3092\u6301\u305f\u306a\u3044\u4eba\u304c\u5f62\u5f0f\u7684\u306b\u884c\u3046\u3053\u3068\u304c\u591a\u304f\u3001\u73fe\u5834\u306e\u77e5\u8b58\u3092\u53cd\u6620\u3057\u306b\u304f\u3044\u3068\u3044\u3046\u8ab2\u984c\u304c\u3042\u308a\u307e\u3057\u305f\u304c\u3001X-Boost\u3067\u306f\u73fe\u5834\u696d\u52d9\u306e\u4e2d\u3067\u30a2\u30ce\u30c6\u30fc\u30b7\u30e7\u30f3\u304c\u884c\u308f\u308c\u308b\u30d7\u30ed\u30bb\u30b9\u3092\u69cb\u7bc9\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30b5\u30a4\u30d0\u30fc\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30b0\u30eb\u30fc\u30d7\u306e\u7279\u5316\u578bAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\uff1aAI Messenger Voicebot<\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1024\" height=\"577\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/06\/kv-ais-1024x577.jpg\" alt=\"\" class=\"wp-image-5684\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/06\/kv-ais-1024x577.jpg 1024w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/06\/kv-ais-300x169.jpg 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/06\/kv-ais-768x432.jpg 768w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/06\/kv-ais-1536x865.jpg 1536w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/06\/kv-ais.jpg 1648w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/www.ai-messenger.jp\/voicebot\/news\/3574\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u3010AI SHIFT \u30d7\u30ec\u30b9\u30ea\u30ea\u30fc\u30b9\u3088\u308a\u3011<\/a><\/figcaption><\/figure>\n<\/div>\n\n\n<p>AI Shift\u682a\u5f0f\u4f1a\u793e\u304c\u624b\u304c\u3051\u308b\u300cAI Messenger Voicebot\u300d\u306e\u5927\u5e45\u30ea\u30cb\u30e5\u30fc\u30a2\u30eb\u3082\u3001\u696d\u754c\u306b\u5927\u304d\u306a\u30a4\u30f3\u30d1\u30af\u30c8\u3092\u4e0e\u3048\u3066\u3044\u307e\u3059\u3002\u540c\u793e\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306f\u300c\u7279\u5316\u578bAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u300d\u306e\u6d3b\u7528\u306b\u3042\u308a\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u5bfe\u8a71\u69cb\u9020\u3092\u300c\u7528\u4ef6\u7279\u5b9a\u300d\u3068\u300c\u30bf\u30b9\u30af\u89e3\u6c7a\u300d\u306e2\u7a2e\u985e\u306b\u5206\u3051\u3066\u3001\u305d\u308c\u305e\u308c\u306b\u6700\u9069\u5316\u3055\u308c\u305fAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u914d\u7f6e\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u7d50\u679c\u7684\u306b\u3001\u5f93\u6765\u578b\u3068\u6bd4\u8f03\u3057\u3066\u4e0d\u8981\u306a\u4f1a\u8a71\u306e\u30e9\u30ea\u30fc\u309255%\u524a\u6e1b\u3057\u3001\u3088\u308a\u5feb\u9069\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306f\u3001\u5f93\u6765\u306e\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u304c\u3042\u3089\u304b\u3058\u3081\u8a2d\u5b9a\u3055\u308c\u305f\u30d2\u30a2\u30ea\u30f3\u30b0\u9806\u5e8f\u306b\u6cbf\u3063\u3066\u9032\u3080\u4e00\u65b9\u7684\u306a\u5bfe\u8a71\u3067\u3042\u3063\u305f\u306e\u306b\u5bfe\u3057\u3001\u5404\u30b7\u30fc\u30f3\u306b\u3042\u308f\u305b\u305f\u7279\u5316\u578bAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u6d3b\u7528\u306b\u3088\u308a\u3001\u30e6\u30fc\u30b6\u30fc\u4e3b\u5c0e\u306e\u81ea\u7136\u306a\u5bfe\u8a71\u304c\u53ef\u80fd\u306b\u306a\u3063\u305f\u305f\u3081\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u5f93\u6765\u306e\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u306f\u8907\u96d1\u306a\u7528\u4ef6\u3092\u7279\u5b9a\u3059\u308b\u80fd\u529b\u304c\u306a\u304f\u3001\u9867\u5ba2\u304b\u3089\u306e\u7533\u544a\u306b\u4f9d\u5b58\u305b\u3056\u308b\u3092\u5f97\u306a\u3044\u72b6\u6cc1\u3067\u3057\u305f\u3002\u3057\u304b\u3057\u3001\u7528\u4ef6\u7279\u5b9a\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u97f3\u58f0\u8a8d\u8b58\u7d50\u679c\u304b\u3089\u5229\u7528\u8005\u306e\u771f\u306e\u610f\u56f3\u3092\u7406\u89e3\u3057\u3001\u5bfe\u8a71\u3092\u9032\u3081\u308b\u3053\u3068\u304c\u53ef\u80fd\u3068\u306a\u3063\u305f\u3053\u3068\u3067\u3001\u81ea\u52d5\u5316\u306e\u7bc4\u56f2\u304c\u5927\u5e45\u306b\u62e1\u5927\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30b0\u30ed\u30fc\u30d0\u30eb\u4f01\u696d\u306e\u5148\u9032\u7684\u53d6\u308a\u7d44\u307f<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Google\uff1aContact Center AI (CCAI)<\/strong><\/h4>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1024\" height=\"488\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/06\/1_CCAI_Platform_Unified_Solution_-_1.max-1100x1100-1-1024x488.png\" alt=\"\" class=\"wp-image-5685\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/06\/1_CCAI_Platform_Unified_Solution_-_1.max-1100x1100-1-1024x488.png 1024w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/06\/1_CCAI_Platform_Unified_Solution_-_1.max-1100x1100-1-300x143.png 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/06\/1_CCAI_Platform_Unified_Solution_-_1.max-1100x1100-1-768x366.png 768w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/06\/1_CCAI_Platform_Unified_Solution_-_1.max-1100x1100-1.png 1100w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/cloud.google.com\/blog\/ja\/products\/ai-machine-learning\/get-to-know-google-cloud-contact-center-ai-platform\" target=\"_blank\" rel=\"noopener\" title=\"\">\u3010Google cloud blog\u3011<\/a><\/figcaption><\/figure>\n<\/div>\n\n\n<p>Google\u306f\u81ea\u793e\u306e\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u300cGoogle Cloud\u300d\u306e\u4e00\u6a5f\u80fd\u3068\u3057\u3066\u3001Contact Center AI (CCAI)\u3092\u63d0\u4f9b\u3057\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u9867\u5ba2\u5bfe\u5fdc\u306e\u81ea\u52d5\u5316\u3068\u52b9\u7387\u5316\u3092\u76ee\u6307\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u30b5\u30fc\u30d3\u30b9\u306b\u306f\u5bfe\u8a71\u578b\u97f3\u58f0\u30dc\u30c3\u30c8\u300cDialogflow CX\u300d\u3084\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u652f\u63f4\u6a5f\u80fd\u300cAgent Assist\u300d\u306a\u3069\u304c\u542b\u307e\u308c\u3066\u304a\u308a\u3001\u591a\u304f\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u63a1\u7528\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>2025\u5e745\u6708\u306b\u30ea\u30ea\u30fc\u30b9\u3055\u308c\u305f\u30d0\u30fc\u30b8\u30e7\u30f33.35\u3067\u306f\u3001\u30c1\u30e3\u30c3\u30c8\u30bb\u30c3\u30b7\u30e7\u30f3\u30a4\u30d9\u30f3\u30c8\u306e\u5916\u90e8\u54c1\u8cea\u7ba1\u7406\uff08QM\uff09\u30b7\u30b9\u30c6\u30e0\u3078\u306e\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30a8\u30af\u30b9\u30dd\u30fc\u30c8\u6a5f\u80fd\u304c\u5b9f\u88c5\u3055\u308c\u307e\u3057\u305f\u3002\u3053\u306e\u65b0\u6a5f\u80fd\u306b\u3088\u308a\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u5206\u6790\u3084\u9867\u5ba2\u5bfe\u5fdc\u306e\u8cea\u306e\u5411\u4e0a\u304c\u671f\u5f85\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3055\u3089\u306bGoogle\u306f\u3001\u300cGemini\u300d\u3068\u547c\u3070\u308c\u308b\u9ad8\u5ea6\u306aAI\u30e2\u30c7\u30eb\u3092\u6d3b\u7528\u3057\u3001\u9867\u5ba2\u3068\u306e\u5bfe\u8a71\u304b\u3089\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u62bd\u51fa\u3057\u3066\u884c\u52d5\u3092\u81ea\u52d5\u5316\u3059\u308b\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u9867\u5ba2\u5bfe\u5fdc\u306e\u7cbe\u5ea6\u3068\u52b9\u7387\u304c\u5411\u4e0a\u3057\u3001\u4f01\u696d\u306e\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u5411\u4e0a\u306b\u5927\u304d\u304f\u5bc4\u4e0e\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Salesforce\uff1aAgentforce<\/strong><\/h4>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/06\/1018image.webp\" alt=\"\" class=\"wp-image-5686\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/06\/1018image.webp 1024w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/06\/1018image-300x169.webp 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/06\/1018image-768x432.webp 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/www.salesforce.com\/jp\/news\/press-releases\/2024\/10\/18\/agentforce-announcement-2\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u3010Salesforce.com\u3011<\/a><\/figcaption><\/figure>\n<\/div>\n\n\n<p>Salesforce\u306fAgentforce\u3092\u4e2d\u5fc3\u3068\u3057\u305fAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u6226\u7565\u3092\u696d\u754c\u5185\u3067\u3082\u3044\u3061\u65e9\u304f\u5c55\u958b\u3092\u958b\u59cb\u3057\u307e\u3057\u305f\u3002Agentforce\u306f\u3001CRM\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u4e0a\u3067\u52d5\u4f5c\u3059\u308bAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u3057\u3066\u3001\u4f01\u696d\u306e\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u306e\u81ea\u52d5\u5316\u3068\u52b9\u7387\u5316\u3092\u652f\u63f4\u3057\u3066\u3044\u307e\u3059\u30022025\u5e744\u6708\u306b\u306f\u300cAgentforce 2dx\u300d\u304c\u6b63\u5f0f\u30ea\u30ea\u30fc\u30b9\u3055\u308c\u3001AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u69cb\u7bc9\u3001\u30c6\u30b9\u30c8\u3001\u30c7\u30d7\u30ed\u30a4\u304c\u98db\u8e8d\u7684\u306b\u5bb9\u6613\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u696d\u7a2e\u5225\u306e\u5bfe\u5fdc\u3082\u5145\u5b9f\u3057\u3066\u304a\u308a\u3001\u91d1\u878d\u3001\u533b\u7642\u3001HR\u306a\u3069\u306e\u5206\u91ce\u5411\u3051\u306b\u7279\u5316\u3057\u305fAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u304c\u63d0\u4f9b\u3055\u308c\u3001\u8fc5\u901f\u306a\u5c0e\u5165\u3092\u53ef\u80fd\u306b\u3057\u3066\u3044\u307e\u3059\u3002Agentforce\u306fSlack\u3068\u306e\u5bc6\u63a5\u306a\u7d71\u5408\u306b\u3088\u308a\u3001\u5f93\u696d\u54e1\u304c\u65e5\u5e38\u7684\u306b\u4f7f\u7528\u3059\u308b\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u4e0a\u3067AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u5354\u50cd\u3067\u304d\u308b\u74b0\u5883\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u5e02\u5834\u3067\u306e\u6210\u679c\u3082\u9855\u8457\u306b\u73fe\u308c\u3066\u304a\u308a\u30012025\u5e74\u521d\u982d\u307e\u3067\u306bAgentforce\u306f3,000\u793e\u4ee5\u4e0a\u306e\u6709\u6599\u9867\u5ba2\u3092\u7372\u5f97\u3057\u3001Data Cloud\u304a\u3088\u3073AI\u88fd\u54c1\u304b\u3089\u306e\u5e74\u9593\u7d4c\u5e38\u53ce\u76ca\u306f10\u5104\u30c9\u30eb\u3092\u8d85\u3048\u307e\u3057\u305f\u3002\u305f\u3060\u3057\u3001Agentforce\u5358\u4f53\u3067\u306e\u53ce\u76ca\u8ca2\u732e\u306f\u307e\u3060\u9650\u5b9a\u7684\u3067\u3042\u308a\u3001\u672c\u683c\u7684\u306a\u53ce\u76ca\u5316\u306f2027\u5e74\u5ea6\u4ee5\u964d\u3068\u4e88\u6e2c\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u6226\u7565\u7684\u306a\u52d5\u304d\u3068\u3057\u3066\u3001Salesforce\u306f\u30c7\u30fc\u30bf\u7d71\u5408\u4f01\u696dInformatica\u306e\u8cb7\u53ce\u3092\u767a\u8868\u3057\u3066\u304a\u308a\u3001\u3053\u308c\u306b\u3088\u308aAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u5f37\u5316\u3092\u56f3\u3063\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u8cb7\u53ce\u306b\u3088\u308a\u3001\u3088\u308a\u30af\u30ea\u30fc\u30f3\u3067\u7d71\u5408\u3055\u308c\u305f\u9867\u5ba2\u30c7\u30fc\u30bf\u306e\u63d0\u4f9b\u304c\u53ef\u80fd\u3068\u306a\u308a\u3001Agentforce\u306e\u6027\u80fd\u5411\u4e0a\u304c\u671f\u5f85\u3055\u308c\u3066\u3044\u307e\u3059\u3002<a href=\"https:\/\/www.barrons.com\/articles\/salesforce-growth-earnings-revenue-140219c4?utm_source=chatgpt.com\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"AI%E3%82%A8%E3%83%BC%E3%82%B8%E3%82%A7%E3%83%B3%E3%83%88%E5%AE%9F%E7%8F%BE%E3%81%AE%E6%8A%80%E8%A1%93%E7%9A%84%E8%AA%B2%E9%A1%8C%E3%81%A8%E7%AA%81%E7%A0%B4%E5%8F%A3\"><\/span>AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u5b9f\u73fe\u306e\u6280\u8853\u7684\u8ab2\u984c\u3068\u7a81\u7834\u53e3<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u5b9f\u73fe\u3059\u308b\u6700\u5927\u306e\u6280\u8853\u7684\u8ab2\u984c\u306f\u3001\u65e2\u5b58\u306e\u696d\u52d9\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u8907\u96d1\u306a\u7d71\u5408\u3067\u3059\u3002\u73fe\u4ee3\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u3001CRM\uff08\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\uff09\u30b7\u30b9\u30c6\u30e0\u3001\u554f\u3044\u5408\u308f\u305b\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\u3001FAQ\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u3001\u5728\u5eab\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\u3001\u8acb\u6c42\u30b7\u30b9\u30c6\u30e0\u3001\u3055\u3089\u306b\u306f\u57fa\u5e79\u696d\u52d9\u30b7\u30b9\u30c6\u30e0\u307e\u3067\u3001\u591a\u5c90\u306b\u308f\u305f\u308b\u30b7\u30b9\u30c6\u30e0\u304c\u76f8\u4e92\u306b\u9023\u643a\u3057\u306a\u304c\u3089\u696d\u52d9\u3092\u652f\u3048\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u5f93\u6765\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u3067\u306f\u3001\u30b7\u30b9\u30c6\u30e0\u3054\u3068\u306b\u500b\u5225\u306eAPI\u7d71\u5408\u304c\u5fc5\u8981\u3067\u3057\u305f\u3002\u8a8d\u8a3c\u65b9\u6cd5\u3001\u30c7\u30fc\u30bf\u5f62\u5f0f\u3001\u30a8\u30e9\u30fc\u51e6\u7406\u306a\u3069\u3092\u305d\u308c\u305e\u308c\u500b\u5225\u306b\u5b9f\u88c5\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u3001\u958b\u767a\u52b9\u7387\u304c\u6975\u3081\u3066\u4f4e\u3044\u72b6\u6cc1\u3067\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u3069\u306eAPI\u3092\u4f7f\u3046\u306e\u304b\u3001\u3069\u306e\u3088\u3046\u306a\u9806\u5e8f\u3067\u51e6\u7406\u3092\u884c\u3046\u306e\u304b\u3068\u3044\u3063\u305f\u5224\u65ad\u306b\u306f\u3001\u305d\u306e\u696d\u754c\u3084\u4f01\u696d\u7279\u6709\u306e\u6df1\u3044\u77e5\u8b58\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u4f8b\u3048\u3070\u4fdd\u967a\u696d\u754c\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u300c\u4e8b\u6545\u306e\u53d7\u4ed8\u300d\u3068\u3044\u3046\u4e00\u3064\u306e\u696d\u52d9\u3060\u3051\u3067\u3082\u3001\u4e8b\u6545\u306e\u7a2e\u985e\u3001\u5951\u7d04\u5185\u5bb9\u3001\u904e\u5931\u306e\u6709\u7121\u3001\u640d\u5bb3\u984d\u306e\u7b97\u5b9a\u306a\u3069\u3001\u591a\u6570\u306e\u8981\u56e0\u306b\u3088\u3063\u3066\u51e6\u7406\u30d5\u30ed\u30fc\u304c\u5909\u308f\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Model Context Protocol\uff08MCP\uff09\u306b\u3088\u308b\u9769\u65b0\u7684\u89e3\u6c7a\u7b56<\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"1000\" height=\"563\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/06\/https___qiita-image-store.s3.ap-northeast-1.amazonaws.com_0_308256_4bf4b448-1d83-4193-98ad-0efa22f874d1.avif\" alt=\"\" class=\"wp-image-5688\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/06\/https___qiita-image-store.s3.ap-northeast-1.amazonaws.com_0_308256_4bf4b448-1d83-4193-98ad-0efa22f874d1.avif 1000w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/06\/https___qiita-image-store.s3.ap-northeast-1.amazonaws.com_0_308256_4bf4b448-1d83-4193-98ad-0efa22f874d1-300x169.avif 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/06\/https___qiita-image-store.s3.ap-northeast-1.amazonaws.com_0_308256_4bf4b448-1d83-4193-98ad-0efa22f874d1-768x432.avif 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/zhuanlan.zhihu.com\/p\/29301066811\" target=\"_blank\" rel=\"noopener\" title=\"\">\u3010\u51fa\u5178\uff1ahttps:\/\/zhuanlan.zhihu.com\/p\/29301066811\u3011<\/a><\/figcaption><\/figure>\n<\/div>\n\n\n<p>\u3053\u3046\u3057\u305f\u8ab2\u984c\u3092\u89e3\u6c7a\u3059\u308b\u753b\u671f\u7684\u306a\u6280\u8853\u3068\u3057\u3066\u30012024\u5e7411\u6708\u306bAnthropic\u793e\u304c\u767a\u8868\u3057\u305fModel Context Protocol\uff08MCP\uff09\u304c\u6ce8\u76ee\u3055\u308c\u3066\u3044\u307e\u3059\u3002MCP\u306f\u300cAI\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u305f\u3081\u306eUSB-C\u30dd\u30fc\u30c8\u300d\u3068\u3082\u547c\u3070\u308c\u3001AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u5916\u90e8\u30b7\u30b9\u30c6\u30e0\u306e\u63a5\u7d9a\u3092\u6a19\u6e96\u5316\u3059\u308b\u9769\u65b0\u7684\u306a\u30d7\u30ed\u30c8\u30b3\u30eb\u3067\u3059\u3002<\/p>\n\n\n\n<p>MCP\u306e\u6700\u5927\u306e\u7279\u5fb4\u306f\u3001\u69d8\u3005\u306a\u30b7\u30b9\u30c6\u30e0\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3057\u3066\u7d71\u4e00\u3055\u308c\u305f\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3059\u3002\u5f93\u6765\u306f10\u7a2e\u985e\u306e\u30b7\u30b9\u30c6\u30e0\u3068\u9023\u643a\u3057\u305f\u3044\u5834\u5408\u300110\u7a2e\u985e\u306e\u500b\u5225API\u7d71\u5408\u304c\u5fc5\u8981\u3067\u3057\u305f\u304c\u3001MCP\u3092\u4f7f\u3048\u3070\u3001\u4e00\u5ea6MCP\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u3092\u5b9f\u88c5\u3059\u308b\u3060\u3051\u3067\u3001MCP\u5bfe\u5fdc\u306e\u5168\u3066\u306e\u30b5\u30fc\u30d3\u30b9\u3068\u7c21\u5358\u306b\u9023\u643a\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u73fe\u5728\u3001\u4e00\u90e8\u306e\u958b\u767a\u30c4\u30fc\u30eb\u304cMCP\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u59cb\u3081\u3066\u304a\u308a\u3001\u4eca\u5f8c\u306f\u3088\u308a\u591a\u304f\u306e\u958b\u767a\u30c4\u30fc\u30eb\u304c\u3053\u306e\u6a19\u6e96\u3092\u63a1\u7528\u3059\u308b\u3068\u4e88\u60f3\u3055\u308c\u307e\u3059\u3002\u65e2\u306b\u69d8\u3005\u306aMCP\u30b5\u30fc\u30d0\u30fc\u304c\u516c\u958b\u3055\u308c\u3066\u304a\u308a\u3001\u3053\u308c\u3089\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u30bc\u30ed\u304b\u3089\u958b\u767a\u3059\u308b\u3053\u3068\u306a\u304f\u3001AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u7c21\u5358\u306b\u62e1\u5f35\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%81%BE%E3%81%A8%E3%82%81\"><\/span>\u307e\u3068\u3081<span 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class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>\u25bcAI\u95a2\u9023\u306e\u4ed6\u8a18\u4e8b\u306f\u3053\u3061\u3089\u3082\u304a\u3059\u3059\u3081\u3067\u3059<br><\/strong>\u300c<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5250\/\" target=\"_blank\" rel=\"noopener\" title=\"\">AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u5c0e\u5165\u3067\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u3069\u3046\u5909\u308f\u308b\uff1f\u6982\u8981\u30fb\u8ab2\u984c\u30fb\u4e8b\u4f8b\u3092\u5fb9\u5e95\u89e3\u8aac<\/a>\u300d<br>\u300c<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5443\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u629c\u672c\u7684\u306b\u5909\u3048\u308b\u3002\u30d1\u30fc\u30bd\u30ca\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u53ef\u80fd\u6027<\/a>\u300d<br>\u300c<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5433\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306e\u751f\u6210AI\u6d3b\u7528\uff5cRAG\uff08\u691c\u7d22\u62e1\u5f35\u751f\u6210\uff09\u3068\u306f\uff1f<\/a>\u300d<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"cta_area\">  <p class=\"cta_ttl\">\u30b3\u30b9\u30c8\u524a\u6e1b\u3084\u696d\u52d9\u52b9\u7387\u5316\u306e\u304a\u60a9\u307f\u306f\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u3078\uff01<\/p>\n  <p class=\"cta_text\">\u30b3\u30b9\u30c8\u524a\u6e1b\u3084\u696d\u52d9\u52b9\u7387\u5316\u306b\u306f\u69d8\u3005\u306a\u624b\u6bb5\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u300c\u3069\u306e\u624b\u6bb5\u304c\u81ea\u793e\u306b\u5408\u3063\u3066\u3044\u308b\u306e\u304b\u308f\u304b\u3089\u306a\u3044\u300d\u3068\u304a\u56f0\u308a\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u304b\uff1f\u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u3084BPO\u306a\u3069\u3001\u8c4a\u5bcc\u306a\u30b5\u30fc\u30d3\u30b9\u652f\u63f4\u5b9f\u7e3e\u306e\u3042\u308b\u30a6\u30a3\u30eb\u30aa\u30d6\u304c\u3001\u8cb4\u793e\u306e\u8ab2\u984c\u306b\u6700\u9069\u306a\u89e3\u6c7a\u7b56\u3092\u63d0\u6848\u3044\u305f\u3057\u307e\u3059\u3002\u305c\u3072\u3001\u4e0b\u8a18\u306e\u30ea\u30f3\u30af\u3088\u308a\u5f0a\u793e\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n  <p class=\"cta_btn\">\n    <a href=\"https:\/\/willof-work.co.jp\/corp\/service\/officework\/?utm_source=connenavi&#038;utm_medium=button&#038;utm_campaign=coservice&#038;utm_term=5681_2\" target=\"_blank\" rel=\"noopener\">WILLOF\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u30c1\u30a7\u30c3\u30af\uff01<\/a>\n  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