{"id":5780,"date":"2025-07-02T15:10:51","date_gmt":"2025-07-02T06:10:51","guid":{"rendered":"https:\/\/callcenternavi.jp\/connenavi\/?post_type=news&#038;p=5780"},"modified":"2025-10-27T10:38:11","modified_gmt":"2025-10-27T01:38:11","slug":"%e3%83%97%e3%83%83%e3%82%b7%e3%83%a5%e5%bc%8fivr%e3%81%af%e3%82%82%e3%81%86%e5%8f%a4%e3%81%84%ef%bc%9f%e5%a3%b0%e3%81%a7ai%e3%81%8c%e7%94%a8%e4%bb%b6%e3%82%92%e6%8a%8a%e6%8f%a1%e3%81%99%e3%82%8b","status":"publish","type":"news","link":"https:\/\/callcenternavi.jp\/connenavi\/note\/5780\/","title":{"rendered":"\u4e8b\u4f8b\u3042\u308a\u2502\u30d7\u30c3\u30b7\u30e5\u5f0fIVR\u306f\u3082\u3046\u53e4\u3044\uff1f\u58f0\u3067AI\u304c\u7528\u4ef6\u3092\u628a\u63e1\u3059\u308b\u30dc\u30a4\u30b9IVR\u3068\u306f"},"content":{"rendered":"\n<p>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u4eba\u6750\u4e0d\u8db3\u304c\u6df1\u523b\u5316\u3059\u308b\u4e2d\u3001\u591a\u304f\u306e\u4f01\u696d\u304c\u30ce\u30f3\u30dc\u30a4\u30b9\u5316\u306b\u3088\u308b\u52b9\u7387\u5316\u3092\u63a8\u9032\u3057\u3066\u304d\u307e\u3057\u305f\u3002\u3057\u304b\u3057\u3001\u30a2\u30e1\u30ea\u30ab\u3067\u306f2027\u5e74\u6642\u70b9\u306e\u4e88\u6e2c\u3067\u3082\u96fb\u8a71\u63a5\u89e6\u7387\u304c60%\u4ee5\u4e0a\u3001\u65e5\u672c\u3067\u306f\u5168\u4e16\u4ee3\u3067\u96fb\u8a71\u304c\u6700\u3082\u9078\u3070\u308c\u308b\u30c1\u30e3\u30cd\u30eb\u3068\u3044\u3046\u73fe\u5b9f\u304c\u3042\u308a\u307e\u3059\u3002\u3064\u307e\u308a\u3001<mark>\u771f\u306e\u8ab2\u984c\u89e3\u6c7a\u306b\u306f\u300c\u96fb\u8a71\u305d\u306e\u3082\u306e\u306e\u52b9\u7387\u5316\u300d\u304c\u4e0d\u53ef\u6b20<\/mark>\u306a\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u305d\u3053\u3067\u6ce8\u76ee\u3092\u96c6\u3081\u3066\u3044\u308b\u306e\u304c\u3001\u9867\u5ba2\u306e\u81ea\u7531\u306a\u767a\u8a71\u3092AI\u304c\u7406\u89e3\u3057\u3066\u9069\u5207\u306b\u632f\u308a\u5206\u3051\u308b<mark>\u300c\u30dc\u30a4\u30b9IVR\u300d<\/mark>\u3067\u3059\u3002\u5f93\u6765\u306e\u300c\u25cb\u25cb\u306e\u65b9\u306f1\u3092\u62bc\u3057\u3066\u304f\u3060\u3055\u3044\u300d\u3068\u3044\u3046\u7169\u96d1\u306a\u30d7\u30c3\u30b7\u30e5\u5f0fIVR\u3092\u9769\u65b0\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u30dc\u30a4\u30b9IVR\u304c\u6ce8\u76ee\u3055\u308c\u308b\u80cc\u666f\u304b\u3089\u30013\u3064\u306eAI\u6280\u8853\u3092\u7d44\u307f\u5408\u308f\u305b\u305f\u610f\u56f3\u7406\u89e3\u306e\u4ed5\u7d44\u307f\u3001\u5c0e\u5165\u4e8b\u4f8b\u3068\u52b9\u679c\u3001\u305d\u3057\u3066\u5c0e\u5165\u6642\u306e\u8ab2\u984c\u3068\u73fe\u5b9f\u7684\u306a\u89e3\u6c7a\u7b56\u307e\u3067\u3001\u5305\u62ec\u7684\u306b\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u5316\u3084\u611f\u60c5\u8a8d\u8b58\u6280\u8853\u3068\u3044\u3063\u305f\u672a\u6765\u5c55\u671b\u3082\u542b\u307e\u308c\u3066\u3044\u307e\u3059\u306e\u3067\u3001\u305c\u3072\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-transparent ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">TOPICS<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" 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href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5780\/#%E3%83%9C%E3%82%A4%E3%82%B9IVR%E3%81%AE%E3%81%BE%E3%81%A8%E3%82%81\" >\u30dc\u30a4\u30b9IVR\u306e\u307e\u3068\u3081<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%81%AA%E3%81%9C%E4%BB%8A%E3%83%9C%E3%82%A4%E3%82%B9IVR%E3%81%8C%E6%B3%A8%E7%9B%AE%E3%81%95%E3%82%8C%E3%81%A6%E3%81%84%E3%82%8B%E3%81%AE%E3%81%8B\"><\/span>\u306a\u305c\u4eca\u30dc\u30a4\u30b9IVR\u304c\u6ce8\u76ee\u3055\u308c\u3066\u3044\u308b\u306e\u304b<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u6700\u5927\u306e\u8ab2\u984c\u306f\u4eba\u6750\u4e0d\u8db3\u3067\u3059\u3002\u3053\u306e\u8ab2\u984c\u89e3\u6c7a\u306b\u5411\u3051\u3066\u3001\u591a\u304f\u306e\u4f01\u696d\u304c\u30ce\u30f3\u30dc\u30a4\u30b9\u5316\u3092\u63a8\u9032\u3057\u3001\u30b3\u30fc\u30eb\u4ef6\u6570\u3092\u6e1b\u3089\u3059\u53d6\u308a\u7d44\u307f\u3092\u7d9a\u3051\u3066\u304d\u307e\u3057\u305f\u3002\u78ba\u304b\u306b\u30b3\u30fc\u30eb\u81ea\u4f53\u306f\u6e1b\u5c11\u50be\u5411\u306b\u3042\u308a\u307e\u3059\u304c\u3001\u30dc\u30ea\u30e5\u30fc\u30e0\u30be\u30fc\u30f3\u306f\u4f9d\u7136\u3068\u3057\u3066\u30b3\u30fc\u30eb\u304c\u5360\u3081\u3066\u304a\u308a\u3001\u30ce\u30f3\u30dc\u30a4\u30b9\u5316\u306b\u3082\u9650\u754c\u304c\u898b\u3048\u3066\u304d\u3066\u3044\u308b\u306e\u304c\u73fe\u72b6\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u3064\u307e\u308a\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304c\u771f\u306b\u5411\u304d\u5408\u3046\u3079\u304d\u8ab2\u984c\u306f\u3001<strong>\u30b3\u30fc\u30eb\u305d\u306e\u3082\u306e\u3092\u3044\u304b\u306b\u52b9\u7387\u5316\u3059\u308b\u304b<\/strong>\u3068\u3044\u3046\u3053\u3068\u306a\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u96fb\u8a71\u306e\u6839\u5f37\u3044\u5b58\u5728\u611f<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\">\u7c73\u56fd\u306e\u73fe\u72b6\uff1a2027\u5e74\u3067\u3082\u96fb\u8a71\u63a5\u89e6\u7387\u306f60%\u4ee5\u4e0a<\/h4>\n\n\n\n<p>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5148\u9032\u56fd\u3068\u547c\u3070\u308c\u308b\u30a2\u30e1\u30ea\u30ab\u306e\u7d71\u8a08\u30c7\u30fc\u30bf\u3092\u898b\u308b\u3068\u3001\u9a5a\u304f\u3079\u304d\u4e8b\u5b9f\u304c\u6d6e\u304b\u3073\u4e0a\u304c\u308a\u307e\u3059\u3002\u30c1\u30e3\u30cd\u30eb\u5225\u306e\u63a5\u89e6\u7387\u63a8\u79fb\u3092\u793a\u3059\u30b0\u30e9\u30d5\u3067\u306f\u3001\u78ba\u304b\u306b\u30ce\u30f3\u30dc\u30a4\u30b9\u5316\u304c\u9032\u307f\u3001\u30e1\u30fc\u30eb\u3084\u30c1\u30e3\u30c3\u30c8\u306e\u5229\u7528\u304c\u5897\u52a0\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3057\u304b\u3057\u3001<mark>2027\u5e74\u6642\u70b9\u3067\u306e\u96fb\u8a71\u63a5\u89e6\u7387\u306e\u4e88\u6e2c\u306f60%\u4ee5\u4e0a<\/mark>\u3002\u3064\u307e\u308a\u3001\u534a\u6570\u4ee5\u4e0a\u306e\u9867\u5ba2\u304c\u4f9d\u7136\u3068\u3057\u3066\u96fb\u8a71\u3092\u9078\u629e\u3057\u7d9a\u3051\u308b\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u65e5\u672c\u306e\u5b9f\u614b\uff1a\u5168\u4e16\u4ee3\u3067\u96fb\u8a71\u304c\u30c8\u30c3\u30d7<\/h4>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" width=\"526\" height=\"310\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/07\/image11-2.png.webp\" alt=\"\" class=\"wp-image-5773\" style=\"width:840px;height:auto\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/07\/image11-2.png.webp 526w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/07\/image11-2.png-300x177.webp 300w\" sizes=\"(max-width: 526px) 100vw, 526px\" \/><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/www.transcosmos-cotra.jp\/report\/omnichannel-usage-survey-2023\" target=\"_blank\" rel=\"noopener\" title=\"\">\u3010\u51fa\u5178\uff1aCotra\uff0f\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u5229\u7528\u5b9f\u614b\u8abf\u67fb\u3011<\/a><\/figcaption><\/figure>\n<\/div>\n\n\n<p>\u7ffb\u3063\u3066\u65e5\u672c\u306e\u72b6\u6cc1\u306f\u3069\u3046\u3067\u3057\u3087\u3046\u304b\u3002\u30c8\u30e9\u30f3\u30b9\u30b3\u30b9\u30e2\u30b9\u304c2024\u5e74\u306b\u5b9f\u65bd\u3057\u305f\u300c<a href=\"https:\/\/www.transcosmos-cotra.jp\/report\/omnichannel-usage-survey-2023\" target=\"_blank\" rel=\"noopener\" title=\"\">\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u5229\u7528\u5b9f\u614b\u8abf\u67fb<\/a>\u300d\u3067\u306f\u3001\u554f\u3044\u5408\u308f\u305b\u3067\u6700\u521d\u306b\u9078\u3076\u624b\u6bb5\u306b\u3064\u3044\u3066\u4e16\u4ee3\u5225\u306b\u8abf\u67fb\u3057\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3001<mark>\u5168\u4e16\u4ee3\u3067\u6700\u3082\u9078\u3070\u308c\u3066\u3044\u308b\u306e\u306f\u300c\u96fb\u8a71\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u300d<\/mark>\u3067\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u7279\u306b\u6ce8\u76ee\u3059\u3079\u304d\u306f\u3001\u96fb\u8a71\u96e2\u308c\u304c\u9032\u3093\u3067\u3044\u308b\u3068\u8a00\u308f\u308c\u308b20\u4ee3\u3067\u3082\u3001\u6700\u521d\u306b\u9078\u3076\u30c1\u30e3\u30cd\u30eb\u306f\u96fb\u8a71\u3067\u3042\u308b\u3068\u3044\u3046\u4e8b\u5b9f\u3067\u3059\u300270\u4ee3\u306e\u9ad8\u9f62\u8005\u304c\u96fb\u8a71\u3092\u9078\u3076\u306e\u306f\u60f3\u50cf\u304c\u3064\u304d\u307e\u3059\u304c\u3001\u82e5\u5e74\u5c64\u306b\u304a\u3044\u3066\u3082\u96fb\u8a71\u306e\u5b58\u5728\u611f\u306f\u4f9d\u7136\u3068\u3057\u3066\u5927\u304d\u3044\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u306a\u305c\u96fb\u8a71\u306f\u9078\u3070\u308c\u7d9a\u3051\u308b\u306e\u304b<\/h3>\n\n\n\n<p>\u306a\u305c\u96fb\u8a71\u30c1\u30e3\u30cd\u30eb\u304c\u3053\u308c\u307b\u3069\u307e\u3067\u306b\u9078\u3070\u308c\u308b\u306e\u3067\u3057\u3087\u3046\u304b\u3002\u305d\u308c\u306f\u3001<mark>\u97f3\u58f0\u3067\u3084\u308a\u53d6\u308a\u3059\u308b\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u304c\u4eba\u9593\u306b\u3068\u3063\u3066\u6700\u3082\u5f37\u529b\u306aUI<\/mark>\u3060\u304b\u3089\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u4eba\u9593\u306f\u6709\u53f2\u4ee5\u6765\u3001\u3053\u306e\u300c\u30dc\u30a4\u30b9UI\u300d\u3092\u6d3b\u7528\u3057\u3066\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u53d6\u3063\u3066\u304d\u307e\u3057\u305f\u3002\u8a71\u3059\u3053\u3068\u306f\u57fa\u672c\u7684\u306b\u751f\u307e\u308c\u306a\u304c\u3089\u306b\u5099\u308f\u3063\u3066\u3044\u308b\u80fd\u529b\u3067\u3001\u6587\u5b57\u3092\u66f8\u3044\u305f\u308a\u30c6\u30ad\u30b9\u30c8\u3092\u6253\u3064\u3088\u308a\u3082\u65e9\u304f\u7fd2\u5f97\u3055\u308c\u308b\u3001\u6700\u3082\u81ea\u7136\u306b\u64cd\u308b\u3053\u3068\u304c\u3067\u304d\u308bUI\u306a\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u3055\u3089\u306b\u3001<mark>\u97f3\u58f0\u306f\u4f1d\u3048\u3089\u308c\u308b\u60c5\u5831\u91cf\u304c\u5727\u5012\u7684\u306b\u591a\u3044<\/mark>\u3068\u3044\u3046\u7279\u5fb4\u304c\u3042\u308a\u307e\u3059\u30021\u5206\u3042\u305f\u308a\u306e\u30b9\u30de\u30db\u5165\u529b\u306f\u7d0460\u6587\u5b57\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u304c\u3001\u97f3\u58f0\u3067\u306f\u7d04250\u6587\u5b57\u30684\u500d\u4ee5\u4e0a\u306e\u60c5\u5831\u91cf\u3092\u4f1d\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u52a0\u3048\u3066\u3001<mark>\u6587\u5b57\u60c5\u5831\u3060\u3051\u3067\u306f\u8868\u305b\u306a\u3044\u30cb\u30e5\u30a2\u30f3\u30b9\u3084\u611f\u60c5\u3082\u540c\u6642\u306b\u4f1d\u9054\u53ef\u80fd<\/mark>\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u305d\u3057\u3066\u96fb\u8a71\u306f\u3001\u30c7\u30d5\u30a9\u30eb\u30c8\u3067\u30b9\u30de\u30fc\u30c8\u30d5\u30a9\u30f3\u306b\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3055\u308c\u304a\u308a\u3001\u8001\u82e5\u7537\u5973\u8ab0\u3082\u304c\u4f7f\u3048\u308b\u97f3\u58f0\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30a2\u30d7\u30ea\u3067\u3059\u3002\u300c\u5168\u3066\u306e\u30b9\u30de\u30fc\u30c8\u30d5\u30a9\u30f3\u306b\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3055\u308c\u3066\u3044\u3066\u3001\u8ab0\u3082\u304c\u4f7f\u3044\u65b9\u3092\u7406\u89e3\u3057\u3066\u3044\u308b\u300d\u72b6\u614b\u3092\u5b9f\u73fe\u3059\u308b\u306e\u306f\u666e\u901a\u306e\u30a2\u30d7\u30ea\u3067\u306f\u56f0\u96e3\u3067\u3059\u304c\u3001\u96fb\u8a71\u306f\u305d\u308c\u3092\u65e2\u306b\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002<br>\u5f37\u56fa\u306a\u30a4\u30f3\u30d5\u30e9\u3068\u901a\u4fe1\u306e\u5b89\u5b9a\u6027\u3082\u62c5\u4fdd\u3055\u308c\u3066\u304a\u308a\u3001\u3053\u306e\u512a\u4f4d\u6027\u3092\u7f6e\u304d\u63db\u3048\u308b\u3053\u3068\u306f\u5bb9\u6613\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p>\u7d71\u8a08\u60c5\u5831\u304b\u3089\u3082\u3001\u6539\u3081\u3066<mark>\u300c\u96fb\u8a71\u696d\u52d9\u306f\u5bb9\u6613\u306b\u306f\u306a\u304f\u306a\u3089\u306a\u3044\u300d\u3068\u3044\u3046\u524d\u63d0\u3067\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u3092\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b<\/mark>\u3053\u3068\u304c\u308f\u304b\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u5f93\u6765\u306e\u30d7\u30c3\u30b7\u30e5\u5f0fIVR\u306e\u8ab2\u984c<\/h3>\n\n\n\n<p>\u96fb\u8a71\u30c1\u30e3\u30cd\u30eb\u306e\u91cd\u8981\u6027\u304c\u660e\u3089\u304b\u306b\u306a\u3063\u305f\u4e00\u65b9\u3067\u3001\u5f93\u6765\u306e\u96fb\u8a71\u5fdc\u5bfe\u30b7\u30b9\u30c6\u30e0\u306b\u306f\u5927\u304d\u306a\u8ab2\u984c\u304c\u3042\u308a\u307e\u3057\u305f\u3002\u305d\u308c\u304c\u3001\u30d7\u30c3\u30b7\u30e5\u5f0fIVR\u306e\u9650\u754c\u3067\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"888\" height=\"462\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/07\/screenshot-2025-07-01-10-35-36.png\" alt=\"\" class=\"wp-image-5778\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/07\/screenshot-2025-07-01-10-35-36.png 888w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/07\/screenshot-2025-07-01-10-35-36-300x156.png 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/07\/screenshot-2025-07-01-10-35-36-768x400.png 768w\" sizes=\"(max-width: 888px) 100vw, 888px\" \/><\/figure>\n\n\n\n<p><a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/334\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u30d7\u30c3\u30b7\u30e5\u5f0fIVR<\/a>\u306f\u3001<strong>\u30e6\u30fc\u30b6\u30fc\u304c\u30ac\u30a4\u30c0\u30f3\u30b9\u3092\u805e\u3044\u3066\u8981\u4ef6\u306b\u5408\u3063\u305f\u756a\u53f7\u3092\u9078\u629e\u3059\u308b\u30b7\u30b9\u30c6\u30e0<\/strong>\u3067\u3059\u3002\u3057\u304b\u3057\u3001\u3053\u306e\u30b7\u30b9\u30c6\u30e0\u306b\u306f\u6839\u672c\u7684\u306a\u554f\u984c\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305a\u3001\u30e6\u30fc\u30b6\u30fc\u306b\u3068\u3063\u3066\u53d7\u3051\u8eab\u306eUI\u3067\u3042\u308b\u3053\u3068\u3067\u3059\u3002\u5f93\u6765\u306e\u30d7\u30c3\u30b7\u30e5\u5f0fIVR\u3067\u306f\u3001<strong>\u30e6\u30fc\u30b6\u30fc\u306f\u3059\u3079\u3066\u306e\u30ac\u30a4\u30c0\u30f3\u30b9\u3092\u805e\u304b\u306a\u3051\u308c\u3070\u9078\u629e\u80a2\u3092\u7406\u89e3\u3067\u304d\u307e\u305b\u3093<\/strong>\u3002\u3055\u3089\u306b\u3001\u63d0\u793a\u3067\u304d\u308b\u9078\u629e\u80a2\u306f5\u3064\u304b\u308910\u500b\u7a0b\u5ea6\u306b\u9650\u3089\u308c\u3066\u304a\u308a\u3001<strong>\u30a2\u30ca\u30a6\u30f3\u30b9\u3092\u805e\u3044\u3066\u3082\u81ea\u5206\u306e\u7528\u4ef6\u304c\u3069\u308c\u306b\u5f53\u3066\u306f\u307e\u308b\u306e\u304b\u308f\u304b\u3089\u306a\u3044<\/strong>\u30b1\u30fc\u30b9\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u7d50\u679c\u3068\u3057\u3066\u3001\u30e6\u30fc\u30b6\u30fc\u306f\u9593\u9055\u3063\u305f\u30eb\u30fc\u30c8\u304b\u3089\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u7e4b\u304c\u3063\u3066\u3057\u307e\u3044\u3001<strong>\u9867\u5ba2\u4f53\u9a13\u306e\u60aa\u5316<\/strong>\u3068<strong>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u696d\u52d9\u306e\u975e\u52b9\u7387\u5316<\/strong>\u3092\u62db\u3044\u3066\u3044\u308b\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u3046\u3057\u305f\u80cc\u666f\u304b\u3089\u3001\u5f93\u6765\u306e\u30d7\u30c3\u30b7\u30e5\u5f0fIVR\u306e\u8ab2\u984c\u3092\u4e57\u308a\u8d8a\u3048\u308b\u3001\u65b0\u305f\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u3057\u3066\u30dc\u30a4\u30b9IVR\u306b\u6ce8\u76ee\u304c\u96c6\u307e\u3063\u3066\u3044\u308b\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%83%9C%E3%82%A4%E3%82%B9IVR%E3%81%A8%E3%81%AF%E4%BD%95%E3%81%8B\"><\/span>\u30dc\u30a4\u30b9IVR\u3068\u306f\u4f55\u304b<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u30dc\u30a4\u30b9IVR\u3068\u306f\u3001\u7aef\u7684\u306b\u8a00\u3046\u3068<mark>\u300c\u304a\u5ba2\u69d8\u304c\u58f0\u3067\u5165\u529b\u3057\u305f\u81ea\u7531\u306b\u767a\u8a71\u3057\u305f\u5185\u5bb9\u3092\u3001AI\u304c\u305d\u306e\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u306e\u610f\u56f3\u3092\u7406\u89e3\u3057\u3066\u9069\u5207\u306a\u30b3\u30fc\u30eb\u30ea\u30fc\u30ba\u30f3\uff08\u554f\u3044\u5408\u308f\u305b\u7406\u7531\uff09\u306b\u632f\u308a\u5206\u3051\u308b\u300d\u30b7\u30b9\u30c6\u30e0<\/mark>\u3067\u3059\u3002\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\uff08Voice-bot\uff09\u304c\u7279\u5b9a\u306e\u624b\u7d9a\u304d\u51e6\u7406\u306b\u5bfe\u5fdc\u3059\u308b\u306e\u306b\u5bfe\u3057\u3001\u30dc\u30a4\u30b9IVR\uff08Voice-IVR\uff09\u306f\u632f\u308a\u5206\u3051\u3059\u308b\u3053\u3068\u306b\u7279\u5316\u3057\u305f\u30b7\u30b9\u30c6\u30e0\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u305f\u3060\u3001\u632f\u308a\u5206\u3051\u3068\u8a00\u3063\u3066\u3082\u3001\u5f93\u6765\u306e\u30d7\u30c3\u30b7\u30e5\u5f0fIVR\u306e\u3088\u3046\u306a\u6c7a\u3081\u3089\u308c\u305f\u9078\u629e\u80a2\u304b\u3089\u756a\u53f7\u3092\u9078\u3076\u306e\u3067\u306f\u306a\u304f\u3001\u9867\u5ba2\u304c\u81ea\u5206\u306e\u8a00\u8449\u3067\u7528\u4ef6\u3092\u8aac\u660e\u3059\u308b\u3068\u3001AI\u304c\u305d\u306e\u5185\u5bb9\u3092\u7406\u89e3\u3057\u3001\u6700\u9069\u306a\u62c5\u5f53\u90e8\u7f72\u3084\u89e3\u6c7a\u30c1\u30e3\u30cd\u30eb\u3078\u3068\u81ea\u52d5\u7684\u306b\u6848\u5185\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u306e\u30b7\u30b9\u30c6\u30e0\u306e\u4e2d\u6838\u3068\u306a\u308b\u306e\u306f\u3001AI\u304c\u9867\u5ba2\u306e\u81ea\u7136\u8a00\u8a9e\u3092\u7406\u89e3\u3059\u308b<mark>\u300c\u610f\u56f3\u7406\u89e3\u300d\u6280\u8853<\/mark>\u3067\u3042\u308a\u3001AI\u304c\u9867\u5ba2\u306e\u8a00\u8449\u3092\u81ea\u7136\u8a00\u8a9e\u3067\u7406\u89e3\u3059\u308b\u3053\u3068\u3067<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5250\/\" target=\"_blank\" rel=\"noopener\" title=\"\">AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/a>\u306a\u3069\u306b\u3082\u7e4b\u304c\u308b\u3042\u3089\u3086\u308b\u53ef\u80fd\u6027\u3092\u751f\u307f\u51fa\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30d7\u30c3\u30b7\u30e5\u5f0fIVR\u3068\u306e\u9769\u65b0\u7684\u306a\u9055\u3044<\/h3>\n\n\n\n<table style=\"border-collapse: collapse; width: 100%; height: 92px;\">\n<tbody>\n<tr style=\"height: 23px;\">\n<td style=\"width: 33.3333%; text-align: center; background-color: #31529c; height: 23px;\"><span style=\"color: #ffffff;\"><strong>\u6bd4\u8f03\u9805\u76ee<\/strong><\/span><\/td>\n<td style=\"width: 33.3333%; text-align: center; background-color: #31529c; height: 23px;\"><span style=\"color: #ffffff;\"><strong>\u30d7\u30c3\u30b7\u30e5\u5f0fIVR<\/strong><\/span><\/td>\n<td style=\"width: 33.3333%; text-align: center; background-color: #31529c; height: 23px;\"><span style=\"color: #ffffff;\"><strong>\u30dc\u30a4\u30b9IVR<\/strong><\/span><\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 33.3333%; text-align: center; height: 23px; background-color: #d3dcf5;\"><strong>UI<\/strong><\/td>\n<td style=\"width: 33.3333%; text-align: center; height: 23px;\">\n<p>\u9867\u5ba2\u306f\u53d7\u52d5\u7684\u306aUI<\/p>\n<\/td>\n<td style=\"width: 33.3333%; text-align: center; height: 23px;\">\u9867\u5ba2\u304c\u80fd\u52d5\u7684\u306aUI<\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 33.3333%; text-align: center; height: 23px; background-color: #d3dcf5;\"><strong>\u63d0\u793a\u3067\u304d\u308b\u9078\u629e\u80a2<\/strong><\/td>\n<td style=\"width: 33.3333%; text-align: center; height: 23px;\">\n<p>5\uff5e10<\/p>\n<\/td>\n<td style=\"width: 33.3333%; text-align: center; height: 23px;\">\u6570\u5341\uff5e\u6570\u767e<\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 33.3333%; text-align: center; height: 23px; background-color: #d3dcf5;\"><strong>\u4f53\u9a13<\/strong><\/td>\n<td style=\"width: 33.3333%; text-align: center; height: 23px;\">\n<p>\u5168\u3066\u306e\u30ac\u30a4\u30c0\u30f3\u30b9\u3092\u805e\u304f<\/p>\n<\/td>\n<td style=\"width: 33.3333%; text-align: center; height: 23px;\">\u81ea\u5206\u306e\u7528\u4ef6\u3092\u8a71\u3059<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n<p>\u5f93\u6765\u306e\u30d7\u30c3\u30b7\u30e5\u5f0fIVR\u306f\u3001\u4eba\u304c\u97f3\u58f0\u30ac\u30a4\u30c0\u30f3\u30b9\u3092\u805e\u3044\u3066\u8981\u4ef6\u306b\u5408\u3063\u305f\u756a\u53f7\u3092\u4f55\u56de\u304b\u7e70\u308a\u8fd4\u3057\u62bc\u3059\u3053\u3068\u3067\u62c5\u5f53\u8005\u306b\u7e4b\u304c\u308b\u30b7\u30b9\u30c6\u30e0\u3067\u3057\u305f\u3002\u3053\u306e\u30b7\u30b9\u30c6\u30e0\u3067\u306f\u30e6\u30fc\u30b6\u30fc\u306b\u3068\u3063\u3066<strong>\u53d7\u3051\u8eab\u306eUI<\/strong>\u3068\u306a\u3063\u3066\u304a\u308a\u3001\u63d0\u793a\u3067\u304d\u308b<strong>\u9078\u629e\u80a2\u306f5\u3064\u304b\u308910\u500b\u7a0b\u5ea6\u306b\u9650\u5b9a<\/strong>\u3055\u308c\u307e\u3059\u3002\u30e6\u30fc\u30b6\u30fc\u306f<strong>\u5168\u3066\u306e\u30ac\u30a4\u30c0\u30f3\u30b9\u3092\u805e\u304b\u306a\u3044\u3068\u9078\u629e\u80a2\u3092\u7406\u89e3\u3067\u304d\u305a\u3001\u81ea\u5206\u306e\u8981\u4ef6\u304c\u3069\u308c\u306b\u5f53\u3066\u306f\u307e\u308b\u306e\u304b\u308f\u304b\u3089\u306a\u3044<\/strong>\u30b1\u30fc\u30b9\u304c\u983b\u767a\u3057\u3001\u7d50\u679c\u3068\u3057\u3066<strong>\u9593\u9055\u3063\u305f\u30eb\u30fc\u30c8\u3067\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u5230\u9054\u3057\u3066\u3057\u307e\u3046<\/strong>\u3068\u3044\u3046\u554f\u984c\u304c\u3042\u308a\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u4e00\u65b9\u3001\u30dc\u30a4\u30b9IVR\u306f\u5168\u304f\u7570\u306a\u308b\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u63a1\u7528\u3057\u3066\u3044\u307e\u3059\u3002<strong>\u30e6\u30fc\u30b6\u30fc\u304b\u3089\u80fd\u52d5\u7684\u306b\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u8d77\u3053\u3059UI<\/strong>\u3068\u306a\u3063\u3066\u304a\u308a\u3001<strong>\u30e6\u30fc\u30b6\u30fc\u304c\u805e\u304d\u305f\u3044\u5185\u5bb9\u3092\u81ea\u7531\u306a\u8a00\u8449\u3067\u8a71\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059<\/strong>\u3002AI\u304c\u305d\u306e\u8981\u4ef6\u3092\u5224\u65ad\u3057\u3066\u9069\u5207\u306a\u30d5\u30ed\u30fc\u306b\u63a5\u7d9a\u3059\u308b\u305f\u3081\u3001<strong>\u968e\u5c64\u69cb\u9020\u304c\u306a\u304f\u6700\u77ed\u30eb\u30fc\u30c8\u3067\u76ee\u7684\u306e\u62c5\u5f53\u8005\u306b\u7e4b\u304c\u308b<\/strong>\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%83%9C%E3%82%A4%E3%82%B9IVR%E3%81%AE%E4%B8%AD%E6%A0%B8%E6%8A%80%E8%A1%93%E3%81%A7%E3%81%82%E3%82%8B%E3%80%8C%E6%84%8F%E5%9B%B3%E7%90%86%E8%A7%A3%E3%80%8D%E3%81%A8%E3%81%AF\"><\/span>\u30dc\u30a4\u30b9IVR\u306e\u4e2d\u6838\u6280\u8853\u3067\u3042\u308b\u300c\u610f\u56f3\u7406\u89e3\u300d\u3068\u306f<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u30dc\u30a4\u30b9IVR\u306e\u4e2d\u6838\u3092\u62c5\u3046\u306e\u306f\u3001\u300c<span style=\"text-decoration: underline;\">AI\u304c\u9867\u5ba2\u306e\u8a00\u8449\u3092\u81ea\u7136\u8a00\u8a9e\u3067\u7406\u89e3\u3059\u308b<\/span>\u300d\u6280\u8853\u3001\u3044\u308f\u3086\u308b<mark>\u300c\u610f\u56f3\u7406\u89e3\u300d<\/mark>\u3067\u3059\u3002\u9867\u5ba2\u306f\u4f55\u3089\u304b\u306e\u7528\u4e8b\u304c\u3042\u3063\u3066\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u9023\u7d61\u3057\u3066\u304d\u307e\u3059\u304c\u3001\u3053\u308c\u307e\u3067\u306f\u96fb\u8a71\u3067\u30e6\u30fc\u30b6\u30fc\u306e\u7528\u4e8b\u3092\u4e8b\u524d\u306b\u77e5\u308b\u624b\u6bb5\u3068\u3057\u3066\u3001\u30d7\u30c3\u30b7\u30e5\u5f0fIVR\u304c\u5229\u7528\u3055\u308c\u3066\u304d\u307e\u3057\u305f\u3002\u3057\u304b\u3057\u3001\u524d\u8ff0\u3057\u305f\u901a\u308a\u3001\u96e2\u8131\u7387\u306e\u9ad8\u3055\u3084\u628a\u63e1\u3067\u304d\u308b\u7c92\u5ea6\u306e\u7c97\u3055\u306b\u3088\u308a\u3001\u591a\u304f\u306e\u9867\u5ba2\u304c\u81ea\u5206\u306e\u554f\u984c\u306b\u5408\u3063\u305f\u9078\u629e\u80a2\u3092\u898b\u3064\u3051\u3089\u308c\u305a\u3001\u8aa4\u3063\u305f\u30eb\u30fc\u30c8\u3067\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u5230\u9054\u3057\u3066\u3044\u308b\u73fe\u72b6\u304c\u3042\u308a\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u3053\u306e\u8ab2\u984c\u3092\u89e3\u6c7a\u3059\u308b\u305f\u3081\u306b\u3001<mark>AI\u306e\u8a00\u8a9e\u30e2\u30c7\u30eb\u3092\u4f7f\u3063\u3066\u81ea\u7136\u8a00\u8a9e\u3067\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u3063\u305f\u306e\u304c\u3001\u6700\u8fd1\u306e\u6280\u8853\u767a\u5c55\u306b\u3088\u308b\u5927\u304d\u306a\u6210\u679c<\/mark>\u3067\u3059\u3002AI\u304c\u610f\u56f3\u3092\u7406\u89e3\u3059\u308b\u3001\u8a00\u3044\u63db\u3048\u308c\u3070\u65e2\u5b58\u306e\u30ab\u30c6\u30b4\u30ea\u30fc\u3068\u30de\u30c3\u30c1\u30f3\u30b0\u3055\u305b\u308b\u65b9\u6cd5\u306f\u3001\u73fe\u72b6\u3067\u306f\u5927\u304d\u304f3\u3064\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30eb\u30fc\u30eb\u30d9\u30fc\u30b9\u306b\u3088\u308b\u30de\u30c3\u30c1\u30f3\u30b0<\/h3>\n\n\n\n<p>\u3042\u3089\u304b\u3058\u3081\u8a2d\u8a08\u3055\u308c\u305f\u30eb\u30fc\u30eb\u306b\u57fa\u3065\u3044\u3066\u5224\u65ad\u3059\u308b\u65b9\u6cd5\u3067\u3059\u3002\u4f8b\u3048\u3070\u300c\u89e3\u7d04\u300d\u306e\u3088\u3046\u306a\u6c7a\u3081\u3089\u308c\u305f\u5358\u8a9e\u304c\u51fa\u3066\u304d\u305f\u3089\u3001\u89e3\u7d04\u30ab\u30c6\u30b4\u30ea\u30fc\u306b\u632f\u308a\u5206\u3051\u308b\u3068\u3044\u3063\u305f\u5177\u5408\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u306e\u624b\u6cd5\u306e\u5229\u70b9\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u5074\u3082AI\u5074\u3082\u5b9a\u578b\u306e\u51e6\u7406\u3067\u6e08\u307f\u3001\u7d50\u679c\u3092\u30b3\u30f3\u30c8\u30ed\u30fc\u30eb\u3057\u3084\u3059\u3044\u3053\u3068\u3067\u3059\u3002\u4e00\u65b9\u3067\u3001\u8a00\u8449\u306e\u63fa\u3089\u304e\u306b\u5bfe\u5fdc\u3067\u304d\u305a\u3001\u30eb\u30fc\u30eb\u540c\u58eb\u306e\u77db\u76fe\u304c\u767a\u751f\u3059\u308b\u53ef\u80fd\u6027\u3082\u3042\u308a\u307e\u3059\u3002\u3053\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u3060\u3051\u3067\u306f\u9867\u5ba2\u306e\u610f\u56f3\u3092\u7406\u89e3\u3059\u308b\u306e\u306f\u9650\u754c\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u610f\u56f3\u632f\u308a\u5206\u3051\u7279\u5316\u30e2\u30c7\u30eb\u306b\u3088\u308b\u30de\u30c3\u30c1\u30f3\u30b0<\/h3>\n\n\n\n<p>\u610f\u56f3\u632f\u308a\u5206\u3051\u7279\u5316\u30e2\u30c7\u30eb\u306f\u3001\u4e8b\u524d\u306b\u5b66\u7fd2\u3057\u305f\u5185\u5bb9\u306b\u57fa\u3065\u3044\u3066\u3001\u9867\u5ba2\u306e\u8981\u4ef6\u3092\u3069\u306e\u30ab\u30c6\u30b4\u30ea\u30fc\u306b\u632f\u308a\u5206\u3051\u308b\u304b\u5224\u65ad\u3059\u308b\u65b9\u6cd5\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u306e\u624b\u6cd5\u3067\u306f\u975e\u5b9a\u578b\u306e\u767a\u8a71\u3067\u3082\u53d7\u3051\u53d6\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u8a00\u8449\u306e\u63fa\u3089\u304e\u306b\u5bfe\u5fdc\u53ef\u80fd\u3068\u3044\u3046\u67d4\u8edf\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u3042\u3089\u304b\u3058\u3081\u4e8b\u524d\u5b66\u7fd2\u304c\u5fc5\u8981\u3067\u3001\u5b66\u7fd2\u30c7\u30fc\u30bf\u306e\u6e96\u5099\u304c\u5fc5\u8981\u3068\u306a\u308a\u3001\u672a\u5b66\u7fd2\u306e\u5185\u5bb9\u306b\u306f\u5bfe\u5fdc\u3067\u304d\u306a\u3044\u3068\u3044\u3046\u5236\u7d04\u3082\u3042\u308a\u307e\u3059\u3002\u67d4\u8edf\u6027\u306f\u5411\u4e0a\u3057\u307e\u3059\u304c\u3001\u904b\u7528\u958b\u59cb\u307e\u3067\u306e\u6e96\u5099\u30b3\u30b9\u30c8\u304c\u9ad8\u304f\u306a\u308b\u3068\u3044\u3046\u8ab2\u984c\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u751f\u6210AI\u30e2\u30c7\u30eb\u306b\u3088\u308b\u30de\u30c3\u30c1\u30f3\u30b0<\/h3>\n\n\n\n<p>ChatGPT\u3067\u3082\u4f53\u9a13\u3067\u304d\u308b\u3088\u3046\u306b\u3001\u751f\u6210AI\u306f\u4eba\u9593\u306b\u8fd1\u3044\u5f62\u3067\u8ad6\u7406\u7684\u306b\u5224\u65ad\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u751f\u6210AI\u3092\u4f7f\u3063\u3066\u3001\u9867\u5ba2\u306e\u8981\u4ef6\u3092\u3069\u306e\u30ab\u30c6\u30b4\u30ea\u30fc\u306b\u632f\u308a\u5206\u3051\u308b\u304b\u5224\u65ad\u3059\u308b\u65b9\u6cd5\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u4e8b\u524d\u5b66\u7fd2\u4e0d\u8981\u3067\u67d4\u8edf\u306a\u8a8d\u8b58\u304c\u53ef\u80fd\u3067\u3001\u30d7\u30ed\u30f3\u30d7\u30c8\u5185\u306b\u30ab\u30c6\u30b4\u30ea\u30fc\u3092\u5b9a\u7fa9\u3059\u308c\u3070\u9867\u5ba2\u306e\u767a\u8a71\u3092\u7406\u89e3\u3057\u3066\u9069\u5207\u306b\u632f\u308a\u5206\u3051\u3067\u304d\u308b\u3068\u3044\u3046\u5927\u304d\u306a\u5229\u70b9\u304c\u3042\u308a\u307e\u3059\u3002\u3057\u304b\u3057\u73fe\u72b6\u3067\u306f\u30b3\u30b9\u30c8\u304c\u9ad8\u304f\u3001\u51e6\u7406\u306b\u30bf\u30a4\u30e0\u30e9\u30b0\u304c\u767a\u751f\u3059\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u3001\u30aa\u30fc\u30d0\u30fc\u30b9\u30da\u30c3\u30af\u306b\u306a\u308a\u304c\u3061\u3068\u3044\u3046\u8ab2\u984c\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4f8b\u3048\u3070\u300c\u30ab\u30fc\u30c9\u3092\u89e3\u7d04\u3057\u305f\u3044\u300d\u3068\u3044\u3046\u9867\u5ba2\u306e\u767a\u8a71\u3092\u4e8b\u524d\u5b66\u7fd2\u3057\u3066\u3044\u306a\u304f\u3066\u3082\u3001\u89e3\u7d04\u30ab\u30c6\u30b4\u30ea\u30fc\u3060\u3068\u5224\u65ad\u3057\u3066\u632f\u308a\u5206\u3051\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002\u3057\u304b\u3057\u3001\u3053\u306e\u7a0b\u5ea6\u306e\u554f\u3044\u5408\u308f\u305b\u3067\u3042\u308c\u3070\u901a\u5e38\u306f\u30eb\u30fc\u30eb\u30d9\u30fc\u30b9\u3067\u3082\u5bfe\u5fdc\u3067\u304d\u308b\u30ec\u30d9\u30eb\u306e\u305f\u3081\u3001\u6bce\u56de\u751f\u6210AI\u306b\u5224\u65ad\u3055\u305b\u308b\u306e\u306f\u30aa\u30fc\u30d0\u30fc\u30b9\u30da\u30c3\u30af\u3068\u306a\u3063\u3066\u3057\u307e\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u6700\u9069\u89e3\uff1a3\u3064\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306e\u7d44\u307f\u5408\u308f\u305b<\/h3>\n\n\n\n<p>\u73fe\u72b6\u3067\u306f\u3001\u3053\u308c\u30893\u3064\u306e\u30a2\u30d7\u30ed\u30fc\u30c1<mark>\u300c\u30eb\u30fc\u30eb\u30d9\u30fc\u30b9\u300d\u300c\u8b58\u5225\u7cfbAI\u300d\u300c\u751f\u6210AI\u300d\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068<\/mark>\u304c\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305a\u5b9a\u578b\u7684\u3067\u660e\u78ba\u306a\u554f\u3044\u5408\u308f\u305b\u306f\u30eb\u30fc\u30eb\u30d9\u30fc\u30b9\u3067\u9ad8\u901f\u51e6\u7406\u3057\u3001\u8a00\u8449\u306e\u63fa\u3089\u304e\u304c\u3042\u308b\u554f\u3044\u5408\u308f\u305b\u306f\u8b58\u5225\u7cfbAI\u3067\u5bfe\u5fdc\u3001\u305d\u3057\u3066\u8907\u96d1\u3067\u672a\u5b66\u7fd2\u306e\u5185\u5bb9\u306b\u3064\u3044\u3066\u306f\u751f\u6210AI\u304c\u51e6\u7406\u3059\u308b\u3068\u3044\u3046\u968e\u5c64\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u3067\u3059\u3002\u3053\u306e\u7d44\u307f\u5408\u308f\u305b\u306b\u3088\u308a\u3001\u51e6\u7406\u901f\u5ea6\u3001\u30b3\u30b9\u30c8\u52b9\u7387\u3001\u8a8d\u8b58\u7cbe\u5ea6\u306e\u30d0\u30e9\u30f3\u30b9\u3092\u53d6\u308a\u306a\u304c\u3089\u3001\u5e45\u5e83\u3044\u9867\u5ba2\u306e\u610f\u56f3\u3092\u6b63\u78ba\u306b\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308b\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%83%9C%E3%82%A4%E3%82%B9IVR%E3%81%AE%E6%88%90%E5%8A%9F%E4%BA%8B%E4%BE%8B\"><\/span>\u30dc\u30a4\u30b9IVR\u306e\u6210\u529f\u4e8b\u4f8b<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u30dc\u30a4\u30b9IVR\u306f\u3001\u3059\u3067\u306b\u5927\u624b\u4f01\u696d\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u4e2d\u5fc3\u306b\u5229\u7528\u304c\u5e83\u304c\u3063\u3066\u3044\u307e\u3059\u3002\u7279\u306b\u3001\u30e1\u30cb\u30e5\u30fc\u304c\u8907\u96d1\u3067\u3001\u8907\u6570\u306e\u90e8\u7f72\u304c\u95a2\u4e0e\u3059\u308b\u91d1\u878d\u7cfb\u3084\u901a\u4fe1\u30b5\u30fc\u30d3\u30b9\u306e\u7dcf\u5408\u7a93\u53e3\u306a\u3069\u3067\u5c0e\u5165\u304c\u9032\u3093\u3067\u304d\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u305d\u306e\u4e2d\u3067\u3082\u3001\u4ee3\u8868\u7684\u306a\u6210\u529f\u4e8b\u4f8b\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><a href=\"https:\/\/corporate.saisoncard.co.jp\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u682a\u5f0f\u4f1a\u793e\u30af\u30ec\u30c7\u30a3\u30bb\u30be\u30f3<\/a><\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1024\" height=\"354\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/07\/case_ai_saisoncard_img_00-1-2048x708-1-1024x354.jpg\" alt=\"\" class=\"wp-image-5779\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/07\/case_ai_saisoncard_img_00-1-2048x708-1-1024x354.jpg 1024w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/07\/case_ai_saisoncard_img_00-1-2048x708-1-300x104.jpg 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/07\/case_ai_saisoncard_img_00-1-2048x708-1-768x266.jpg 768w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/07\/case_ai_saisoncard_img_00-1-2048x708-1-1536x531.jpg 1536w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/07\/case_ai_saisoncard_img_00-1-2048x708-1.jpg 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/line-works.com\/cases-ai\/credit-saison\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u3010\u51fa\u5178\uff1aLINEWORKS AiCall \u5c0e\u5165\u4e8b\u4f8b\u3011<\/a><\/figcaption><\/figure>\n<\/div>\n\n\n<p>\u30af\u30ec\u30c7\u30a3\u30bb\u30be\u30f3\u306f\u3001\u6708\u959320\u4e07\u4ef6\u8d85\u30fb\u591a\u5c64\u5316\u3057\u305fIVR\u5c0e\u7dda\u306b\u3088\u308b\u9867\u5ba2\u96e2\u8131\u3084\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u8ca0\u8377\u306e\u5897\u5927\u3068\u3044\u3046\u8ab2\u984c\u306b\u76f4\u9762\u3057\u3001LINE\u202fWORKS\u202fAiCall\u3092\u5c0e\u5165\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>AI\u304c\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u309235\u9805\u76ee\u306b\u5206\u985e\u3057\u3066\u7684\u78ba\u306a\u30c1\u30e3\u30cd\u30eb\u3078\u8a98\u5c0e\u3059\u308b\u300cAI\u30ca\u30d3\u300d\u3092\u69cb\u7bc9\u3002IVR\u306e\u591a\u91cd\u968e\u5c64\u5316\u304c\u89e3\u6d88\u3055\u308c\u3001<strong>\u975e\u5bfe\u4eba\u5bfe\u5fdc\u3067\u306e\u5b8c\u4e86\u7387\u304c40\uff05\u5411\u4e0a<\/strong>\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u306e\u7740\u4fe1\u306f<strong>\u670810\u4e07\u4ef6\u304b\u308930\uff05\u524a\u6e1b<\/strong>\u3055\u308c\u3001\u5f85\u3061\u6642\u9593\u306e\u77ed\u7e2e\u306b\u3088\u308a<strong>CS\u3082\u6539\u5584<\/strong>\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u3055\u3089\u306b\u3001SMS\u6848\u5185\u3084AI\u5b66\u7fd2\u306b\u3088\u308b\u30b7\u30ca\u30ea\u30aa\u6539\u4fee\u3067\u52b9\u7387\u5316\u3092\u5f37\u5316\u3057\u3001\u5c06\u6765\u7684\u306b\u306f\u5404\u7a2e\u624b\u7d9a\u304d\u3092AI\u5185\u5b8c\u7d50\u3055\u305b\u3001\u30c1\u30e3\u30cd\u30eb\u9023\u643a\u3084\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u308b\u9867\u5ba2\u4f53\u9a13\u306e\u9ad8\u5ea6\u5316\u3092\u76ee\u6307\u3057\u3066\u3044\u307e\u3059\u3002<a href=\"https:\/\/line-works.com\/cases-ai\/credit-saison\/?utm_source=chatgpt.com\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><a href=\"https:\/\/www.aitec-dc.com\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u682a\u5f0f\u4f1a\u793e\u30a2\u30a4\u30c6\u30c3\u30af<\/a><\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1024\" height=\"371\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/07\/pkshatech.com_-1024x371.jpg\" alt=\"\" class=\"wp-image-6298\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/07\/pkshatech.com_-1024x371.jpg 1024w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/07\/pkshatech.com_-300x109.jpg 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/07\/pkshatech.com_-768x278.jpg 768w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/07\/pkshatech.com_.jpg 1115w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/aisaas.pkshatech.com\/success\/i-tech\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u3010\u51fa\u5178\uff1aPKSHA\u5c0e\u5165\u4e8b\u4f8b\u3011<\/a><\/figcaption><\/figure>\n<\/div>\n\n\n<p>\u682a\u5f0f\u4f1a\u793e\u30a2\u30a4\u30c6\u30c3\u30af\u306f\u3001\u30ed\u30c3\u30af\u30ec\u30b9\u99d0\u8eca\u5834\u30b5\u30fc\u30d3\u30b9\u3092\u5168\u56fd\u5c55\u958b\u3059\u308b\u4e2d\u3067\u300124\u6642\u9593\u30fb365\u65e5\u4f53\u5236\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3044\u3066\u554f\u3044\u5408\u308f\u305b\u5897\u52a0\u3068\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5fdc\u7b54\u8ca0\u8377\u304c\u8ab2\u984c\u3068\u306a\u3063\u3066\u3044\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u5f93\u6765\u306f\u756a\u53f7\u30d7\u30c3\u30b7\u30e5\u5f0fIVR\u3060\u3063\u305f\u305f\u3081\u3001\u9867\u5ba2\u304c\u5168\u30e1\u30cb\u30e5\u30fc\u3092\u805e\u304f\u5fc5\u8981\u304c\u3042\u308a\u975e\u52b9\u7387\u3067\u3057\u305f\u304c\u3001PKSHA\u3000Voicebot\u5c0e\u5165\u306b\u3088\u308a\u3001\u81ea\u7136\u306a\u97f3\u58f0\u3067\u767a\u8a71\u3055\u308c\u305f\u99d0\u8eca\u5834\u756a\u53f7\u3084\u554f\u3044\u5408\u308f\u305b\u76ee\u7684\u3092AI\u304c\u8a8d\u8b58\u3057\u3001\u9069\u5207\u306a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u5373\u5ea7\u306b\u63a5\u7d9a\u3055\u308c\u308b\u3088\u3046\u306b\u4ed5\u7d44\u307f\u304c\u5927\u304d\u304f\u5909\u5316\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u305d\u306e\u7d50\u679c\u3001<strong>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u5bfe\u5fdc\u7387\u306f\u5f93\u6765\u306e85\uff05\u304b\u308965\uff05\u306b\u4f4e\u4e0b<\/strong>\u3057\u3001\u6b8b\u308a\u306f\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u304c\u81ea\u52d5\u5bfe\u5fdc\u3001\u4e00\u4ef6\u3042\u305f\u308a\u306e<strong>\u5bfe\u5fdc\u6642\u9593\u3082\u5e73\u574715\u79d2\u77ed\u7e2e<\/strong>\u3001<strong>\u5fdc\u7b54\u54c1\u8cea\u3068\u9867\u5ba2\u4f53\u9a13\u306e\u5411\u4e0a<\/strong>\u304c\u540c\u6642\u306b\u9054\u6210\u3055\u308c\u307e\u3057\u305f\u3002\u3053\u306e\u5c0e\u5165\u306b\u3088\u308a\u3001\u52b9\u7387\u7684\u306a\u904b\u7528\u3068\u9ad8\u3044\u5fdc\u7b54\u57fa\u6e96\u306e\u7dad\u6301\u304c\u5b9f\u73fe\u3055\u308c\u3001\u9867\u5ba2\u3068\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u53cc\u65b9\u306b\u3068\u3063\u3066\u8ca0\u62c5\u306e\u5c11\u306a\u3044\u4ed5\u7d44\u307f\u3078\u9032\u5316\u3057\u307e\u3057\u305f\u3002<a href=\"https:\/\/aisaas.pkshatech.com\/success\/i-tech\/?utm_source=chatgpt.com\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%83%9C%E3%82%A4%E3%82%B9IVR%E3%81%AE%E5%AE%9F%E8%A3%85%E3%81%AB%E3%81%8A%E3%81%91%E3%82%8B%E8%AA%B2%E9%A1%8C%E3%81%A8%E8%80%83%E6%85%AE%E7%82%B9\"><\/span>\u30dc\u30a4\u30b9IVR\u306e\u5b9f\u88c5\u306b\u304a\u3051\u308b\u8ab2\u984c\u3068\u8003\u616e\u70b9<span 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class=\"wp-block-heading\">AI\u30e2\u30c7\u30eb\u306e\u8a2d\u8a08\u30b9\u30ad\u30eb\u304c\u6c42\u3081\u3089\u308c\u308b<\/h3>\n\n\n\n<p>\u30dc\u30a4\u30b9IVR\u306e\u6838\u3068\u306a\u308b\u610f\u56f3\u7406\u89e3\u6280\u8853\u306b\u306f\u3001\u305d\u308c\u305e\u308c\u56fa\u6709\u306e\u5236\u7d04\u304c\u3042\u308a\u307e\u3059\u3002<strong>\u30eb\u30fc\u30eb\u30d9\u30fc\u30b9\u306b\u306f\u8a00\u8449\u306e\u63fa\u3089\u304e\u306b\u5bfe\u5fdc\u3067\u304d\u305a\u3001\u30eb\u30fc\u30eb\u540c\u58eb\u306e\u77db\u76fe\u304c\u767a\u751f\u3059\u308b\u53ef\u80fd\u6027\u3068\u3044\u3046\u9650\u754c<\/strong>\u304c\u3042\u308a\u307e\u3059\u3002<br><strong>\u30c7\u30a3\u30fc\u30d7\u30e9\u30fc\u30cb\u30f3\u30b0\u306b\u306f\u4e8b\u524d\u5b66\u7fd2\u3068\u30c7\u30fc\u30bf\u6e96\u5099\u304c\u5fc5\u8981\u3067\u3001\u672a\u5b66\u7fd2\u306e\u5185\u5bb9\u306b\u306f\u5bfe\u5fdc\u4e0d\u53ef\u3068\u3044\u3046\u5236\u7d04<\/strong>\u304c\u3042\u308a\u307e\u3059\u3002<br>\u305d\u3057\u3066<strong>\u751f\u6210AI\u306f\u30b3\u30b9\u30c8\u304c\u9ad8\u304f\u3001\u51e6\u7406\u306b\u30bf\u30a4\u30e0\u30e9\u30b0\u304c\u767a\u751f\u3057\u3001\u30aa\u30fc\u30d0\u30fc\u30b9\u30da\u30c3\u30af\u306b\u306a\u308a\u304c\u3061\u3068\u3044\u3046\u30cf\u30fc\u30c9\u30eb<\/strong>\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u308c\u3089\u306e\u8ab2\u984c\u89e3\u6c7a\u306b\u306f\u3001<mark>3\u3064\u306e\u624b\u6cd5\u3092\u9069\u5207\u306b\u7d44\u307f\u5408\u308f\u305b\u308b\u9ad8\u5ea6\u306a\u8a2d\u8a08\u30b9\u30ad\u30eb<\/mark>\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002\u3053\u308c\u306fAI\u306e\u5c02\u9580\u5bb6\u306b\u3088\u308b\u88cf\u6253\u3061\u3055\u308c\u305f\u7d4c\u9a13\u304c\u306a\u3044\u3068\u3001\u9ad8\u3044\u7cbe\u5ea6\u306f\u306a\u304b\u306a\u304b\u5b9f\u73fe\u3059\u308b\u3053\u3068\u306f\u3067\u304d\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30ab\u30c6\u30b4\u30ea\u5b9a\u7fa9\u30fb\u5b66\u7fd2\u30c7\u30fc\u30bf\u304c\u5fc5\u8981<\/h3>\n\n\n\n<p>\u30dc\u30a4\u30b9IVR\u306e\u69cb\u7bc9\u306b\u306f\u3001\u9867\u5ba2\u306e\u767a\u8a71\u3092\u3001\u305d\u306e\u5f8c\u306e\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u306b\u5408\u308f\u305b\u3066\u3069\u306e\u3088\u3046\u306b\u632f\u308a\u5206\u3051\u308b\u304b\u306e\u30ab\u30c6\u30b4\u30ea\uff08<a href=\"https:\/\/www.solution.bell24.co.jp\/ja\/useful\/wiki\/callreason\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u30b3\u30fc\u30eb\u30ea\u30fc\u30ba\u30f3<\/a>\uff09\u306e\u5b9a\u7fa9\u3068\u3001\u305d\u306e\u30ab\u30c6\u30b4\u30ea\u3054\u3068\u3067\u9867\u5ba2\u304c\u767a\u8a71\u3059\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u554f\u3044\u5408\u308f\u305b\u30d1\u30bf\u30fc\u30f3\u306e\u5b66\u7fd2\u30c7\u30fc\u30bf\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u308c\u3089\u306f\u901a\u5e38\u3001CRM\u306b\u8a18\u9332\u3055\u308c\u3066\u3044\u308b\u30c7\u30fc\u30bf\u3001\u554f\u3044\u5408\u308f\u305b\u30d5\u30a9\u30fc\u30e0\u3084\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3078\u306e\u554f\u3044\u5408\u308f\u305b\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3068\u9867\u5ba2\u306e\u3084\u308a\u3068\u308a\u3092\u97f3\u58f0\u8a8d\u8b58\u3057\u305f\u30c7\u30fc\u30bf\u3001SV\u3084\u30d9\u30c6\u30e9\u30f3\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3088\u308b\u5b9f\u8df5\u77e5\u304b\u3089\u5b9a\u7fa9\u3001\u30c7\u30fc\u30bf\u4f5c\u6210\u304c\u884c\u308f\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u3053\u304c\u30bb\u30f3\u30bf\u30fc\u306b\u3068\u3063\u3066\u306f\u6700\u5927\u306e\u5c71\u5834\u3067\u3042\u308a\u3001\u30dc\u30a4\u30b9IVR\u306e\u7cbe\u5ea6\u304c\u9ad8\u304f\u306a\u308b\u304b\u306e\u8981\u6240\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 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