{"id":6168,"date":"2025-10-07T10:18:09","date_gmt":"2025-10-07T01:18:09","guid":{"rendered":"https:\/\/callcenternavi.jp\/connenavi\/?post_type=news&#038;p=6168"},"modified":"2025-10-27T12:10:48","modified_gmt":"2025-10-27T03:10:48","slug":"%e3%80%90%e8%a7%a3%e8%aa%ac%e3%80%91%e6%96%b0%e3%81%97%e3%81%84bpo%e3%81%ae%e3%82%ab%e3%82%bf%e3%83%81%e3%80%8cai-bpo%e3%80%8d%e3%81%a8%e3%81%af%e3%80%82%e5%be%93%e6%9d%a5%e3%81%a8%e3%81%ae%e9%81%95","status":"publish","type":"news","link":"https:\/\/callcenternavi.jp\/connenavi\/note\/6168\/","title":{"rendered":"\u3010\u65b0\u7740\u3011\u65b0\u3057\u3044BPO\u306e\u30ab\u30bf\u30c1\u300cAI-BPO\u300d\u3068\u306f\u2502\u5f93\u6765\u3068\u306e\u9055\u3044\u3001\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\u3001\u52b9\u679c\u7684\u306a\u9032\u3081\u65b9\u3092\u7d39\u4ecb"},"content":{"rendered":"\n<p>BPO\u306f\u3001\u4f01\u696d\u304c\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u306e\u4e00\u90e8\u3092\u5916\u90e8\u306e\u5c02\u9580\u696d\u8005\u306b\u59d4\u8a17\u3059\u308b\u624b\u6cd5\u3068\u3057\u3066\u9577\u5e74\u6d3b\u7528\u3055\u308c\u3066\u304d\u307e\u3057\u305f\u3002\u8fd1\u5e74\u3067\u306f\u3001\u3053\u306eBPO\u306bAI\u6280\u8853\u3092\u7d44\u307f\u5408\u308f\u305b\u305f\u300cAI-BPO\u300d\u3068\u3044\u3046\u65b0\u305f\u306a\u5f62\u614b\u304c\u6025\u901f\u306b\u666e\u53ca\u3057\u3066\u3044\u307e\u3059\u3002\u5f93\u6765\u306f\u4eba\u624b\u3067\u884c\u3063\u3066\u3044\u305f\u4f5c\u696d\u3092AI\u304c\u4ee3\u66ff\u3057\u3001\u696d\u52d9\u52b9\u7387\u5316\u3084\u30b3\u30b9\u30c8\u524a\u6e1b\u3001\u4eba\u624b\u4e0d\u8db3\u306e\u89e3\u6d88\u3068\u3044\u3063\u305f\u65b0\u305f\u306a\u4fa1\u5024\u3092\u751f\u307f\u51fa\u3059\u3053\u3068\u304c\u671f\u5f85\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001AI-BPO\u306e\u57fa\u672c\u7684\u306a\u4ed5\u7d44\u307f\u304b\u3089\u5f93\u6765\u578bBPO\u3068\u306e\u9055\u3044\u3001\u5c0e\u5165\u306b\u3088\u3063\u3066\u5f97\u3089\u308c\u308b\u5177\u4f53\u7684\u306a\u30e1\u30ea\u30c3\u30c8\u3001\u4e8b\u4f8b\u307e\u3067\u5305\u62ec\u7684\u306b\u89e3\u8aac\u3057\u307e\u3059\u3002AI\u6280\u8853\u306e\u9032\u5316\u306b\u3088\u3063\u3066\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u306e\u3042\u308a\u65b9\u304c\u3069\u306e\u3088\u3046\u306b\u5909\u308f\u308a\u3064\u3064\u3042\u308b\u306e\u304b\u3001\u6700\u65b0\u306e\u52d5\u5411\u3092\u77e5\u308b\u3053\u3068\u3067\u4eca\u5f8c\u306e\u5c55\u671b\u304c\u898b\u901a\u305b\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u306e\u3067\u3001\u305c\u3072\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>\u25bc\u95a2\u9023\u8a18\u4e8b<\/strong><br><a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5250\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u30102025\u5e74\u6700\u6ce8\u76ee\u3011AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u5c0e\u5165\u3067\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u3069\u3046\u5909\u308f\u308b\uff1f\u6982\u8981\u30fb\u8ab2\u984c\u30fb\u4e8b\u4f8b\u3092\u5fb9\u5e95\u89e3\u8aac<\/a><a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/3785\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u3010\u5fb9\u5e95\u89e3\u8aac\u3011BPaaS\u3068\u306f\uff1f\u2502BPO\u30fbSaaS\u3068\u306e\u9055\u3044\u30fb\u30e1\u30ea\u30c3\u30c8\u30fb\u6210\u529f\u4e8b\u4f8b<\/a><\/p>\n<\/div><\/div>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-transparent ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">TOPICS<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/6168\/#AI-BPO%E3%81%AE%E6%A6%82%E8%A6%81\" >AI-BPO\u306e\u6982\u8981<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/6168\/#AI-BPO%E3%81%AE%E5%9F%BA%E6%9C%AC%E7%9A%84%E3%81%AA%E4%BB%95%E7%B5%84%E3%81%BF\" >AI-BPO\u306e\u57fa\u672c\u7684\u306a\u4ed5\u7d44\u307f<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/6168\/#%E5%BE%93%E6%9D%A5BPO%E3%81%A8%E3%81%AE%E9%81%95%E3%81%84\" >\u5f93\u6765BPO\u3068\u306e\u9055\u3044<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/6168\/#AI-BPO%E5%B0%8E%E5%85%A5%E3%81%AE%E5%85%B7%E4%BD%93%E7%9A%84%E3%81%AA%E3%83%A1%E3%83%AA%E3%83%83%E3%83%88\" >AI-BPO\u5c0e\u5165\u306e\u5177\u4f53\u7684\u306a\u30e1\u30ea\u30c3\u30c8<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/6168\/#AI-BPO%E3%81%AE%E5%AE%9F%E8%B7%B5%E4%BA%8B%E4%BE%8B\" >AI-BPO\u306e\u5b9f\u8df5\u4e8b\u4f8b<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/6168\/#%E3%81%BE%E3%81%A8%E3%82%81\" >\u307e\u3068\u3081<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"AI-BPO%E3%81%AE%E6%A6%82%E8%A6%81\"><\/span>AI-BPO\u306e\u6982\u8981<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p><mark><strong>AI-BPO<\/strong>\u3068\u306f\u3001BPO\u306bAI\u6280\u8853\u3092\u6d3b\u7528\u3057\u305f\u30b5\u30fc\u30d3\u30b9\u306e\u3053\u3068<\/mark>\u3092\u6307\u3057\u307e\u3059\u3002\u5f93\u6765\u306eBPO\u304c\u4e3b\u306b\u4eba\u9593\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3084\u4e8b\u52d9\u30b9\u30bf\u30c3\u30d5\u306b\u696d\u52d9\u3092\u59d4\u8a17\u3059\u308b\u3082\u306e\u3067\u3042\u3063\u305f\u306e\u306b\u5bfe\u3057\u3001AI-BPO\u3067\u306f\u5916\u90e8\u59d4\u8a17\u5148\u3067\u4eba\u304c\u884c\u3063\u3066\u3044\u305f\u4f5c\u696d\u306e\u3046\u3061AI\u3067\u4ee3\u66ff\u53ef\u80fd\u306a\u90e8\u5206\u3092AI\u306b\u4efb\u305b\u308b\u3053\u3068\u3092\u610f\u5473\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>AI-BPO\u306b\u306f\u5927\u304d\u304f2\u3064\u306e\u5f62\u614b\u304c\u5b58\u5728\u3057\u307e\u3059\u3002<mark>\u4e00\u3064\u306f\u4eba\u9593\u306e\u30ef\u30fc\u30ab\u30fc\u3092AI\u306e\u4eee\u60f3\u52b4\u50cd\u8005\u306b\u7f6e\u304d\u63db\u3048\u308b\u5f62\u614b\u3001\u3082\u3046\u4e00\u3064\u306f\u4eba\u9593\u306e\u30ef\u30fc\u30ab\u30fc\u304c\u30c4\u30fc\u30eb\u3068\u3057\u3066AI\u3092\u4f7f\u3044\u751f\u7523\u6027\u3092\u98db\u8e8d\u7684\u306b\u5411\u4e0a\u3055\u305b\u308b\u5f62\u614b<\/mark>\u3067\u3059\u3002\u73fe\u5b9f\u7684\u306b\u306f\u3001\u4eba\u9593\u3068AI\u304c\u5f79\u5272\u5206\u62c5\u3057\u5354\u50cd\u3059\u308b\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u904b\u7528\u304c\u4e3b\u6d41\u3068\u306a\u308a\u3064\u3064\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u8fd1\u5e74\u3067\u306f\u300cAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u300d\u3068\u547c\u3070\u308c\u308b\u81ea\u5f8b\u7684\u306b\u30bf\u30b9\u30af\u3092\u5b9f\u884c\u3059\u308b\u9ad8\u5ea6\u306aAI\u6280\u8853\u306e\u767b\u5834\u3082\u3042\u308a\u3001AI-BPO\u306e\u5c0e\u5165\u304c\u6025\u901f\u306b\u9032\u3093\u3067\u3044\u307e\u3059\u3002\u751f\u6210AI\u306e\u9032\u5316\u306b\u3088\u3063\u3066\u4eba\u9593\u306b\u8fd1\u3044\u81ea\u7136\u306a\u5bfe\u8a71\u3084\u9ad8\u5ea6\u306a\u5224\u65ad\u3082AI\u304c\u62c5\u3048\u308b\u3088\u3046\u306b\u306a\u3063\u3066\u304a\u308a\u3001\u5358\u306a\u308b\u81ea\u52d5\u5316\u3067\u306f\u306a\u304f\u4eba\u3068AI\u304c\u7d44\u307f\u5408\u308f\u3055\u3063\u3066\u696d\u52d9\u3092\u6b21\u306e\u30ec\u30d9\u30eb\u306b\u5f15\u304d\u4e0a\u3052\u308b\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u624b\u6cd5\u3068\u5b9a\u7fa9\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"AI-BPO%E3%81%AE%E5%9F%BA%E6%9C%AC%E7%9A%84%E3%81%AA%E4%BB%95%E7%B5%84%E3%81%BF\"><\/span>AI-BPO\u306e\u57fa\u672c\u7684\u306a\u4ed5\u7d44\u307f<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>AI-BPO\u3092\u5b9f\u73fe\u3059\u308b\u4e2d\u6838\u6280\u8853\u3068\u3057\u3066\u3001AI\u3001RPA\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306a\u3069\u306e\u30c7\u30b8\u30bf\u30eb\u6280\u8853\u304c\u7d44\u307f\u5408\u308f\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u6280\u8853\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u306e\u81ea\u52d5\u5316\u30fb\u52b9\u7387\u5316\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p><mark>AI-BPO\u5b9f\u73fe\u306e\u5927\u304d\u306a\u30dd\u30a4\u30f3\u30c8\u3068\u306a\u308b\u306e\u306f\u3001\u300c\u30d2\u30e5\u30fc\u30de\u30f3\u30fb\u30a4\u30f3\u30fb\u30b6\u30fb\u30eb\u30fc\u30d7\uff08HITL\uff09\u300d\u306e\u8003\u3048\u65b9<\/mark>\u3067\u3059\u3002BPO\u306e\u672c\u8cea\u3067\u3042\u308b\u300c\u6a19\u6e96\u5316\u30fb\u52b9\u7387\u5316\u3055\u308c\u305f\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u300d\u3092AI\u304c\u62c5\u3044\u3064\u3064\u3001\u4eba\u9593\u304cAI\u306e\u9650\u754c\u3092\u88dc\u3044\u3001\u54c1\u8cea\u4fdd\u8a3c\u3084\u4f8b\u5916\u5bfe\u5fdc\u3092\u884c\u3046\u3053\u3068\u3067\u3001\u5f93\u6765\u578bBPO\u3088\u308a\u3082\u9ad8\u7cbe\u5ea6\u30fb\u9ad8\u52b9\u7387\u306a\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p><mark>\u3044\u304d\u306a\u308aAI\u306b\u3088\u308b\u5b8c\u5168\u81ea\u52d5\u5316\u3092\u76ee\u6307\u3059\u306e\u3067\u306f\u306a\u304f\u3001AI\u304c\u5f97\u610f\u306a\u5b9a\u578b\u696d\u52d9\u3084\u5927\u91cf\u51e6\u7406\u306fAI\u306b\u4efb\u305b\u3001\u8907\u96d1\u306a\u5224\u65ad\u3084\u611f\u60c5\u7684\u306a\u914d\u616e\u304c\u5fc5\u8981\u306a\u5834\u9762\u3067\u306f\u4eba\u9593\u304c\u4ecb\u5165\u3059\u308b<\/mark>\u3001\u3053\u306e\u9069\u5207\u306a\u5f79\u5272\u5206\u62c5\u306b\u3088\u308a\u3001\u52b9\u7387\u6027\u3068\u54c1\u8cea\u306e\u4e21\u7acb\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">AI-BPO\u306e\u57fa\u672c\u69cb\u9020<\/h3>\n\n\n\n<p>AI-BPO\u3067\u306f\u3001\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u3092\u5927\u304d\u304f\u4ee5\u4e0b\u306e3\u5c64\u306b\u5206\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<table style=\"border-collapse: collapse; width: 100%; height: 161px;\">\n<tbody>\n<tr style=\"height: 23px;\">\n<td style=\"width: 33.3333%; text-align: center; background-color: #31529c; height: 23px;\"><span style=\"color: #ffffff;\"><strong>\u30ec\u30a4\u30e4\u30fc<\/strong><\/span><\/td>\n<td style=\"width: 33.3333%; text-align: center; background-color: #31529c; height: 23px;\"><span style=\"color: #ffffff;\"><strong>\u4e3b\u4f53<\/strong><\/span><\/td>\n<td style=\"width: 33.3333%; text-align: center; background-color: #31529c; height: 23px;\"><span style=\"color: #ffffff;\"><strong>\u4e3b\u306a\u5f79\u5272<\/strong><\/span><\/td>\n<\/tr>\n<tr style=\"height: 46px;\">\n<td style=\"width: 33.3333%; text-align: center; height: 46px;\">\u81ea\u52d5\u51e6\u7406\u30ec\u30a4\u30e4\u30fc<\/td>\n<td style=\"width: 33.3333%; height: 46px;\">AI\uff08\u97f3\u58f0\u8a8d\u8b58\u3001NLP\u3001RPA\u306a\u3069\uff09<\/td>\n<td style=\"width: 33.3333%; height: 46px;\">\n<p>\u5b9a\u578b\u696d\u52d9\u3001\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3001\u521d\u671f\u5fdc\u7b54\u3001\u30c6\u30ad\u30b9\u30c8\u5316\u3001\u4e00\u6b21\u5224\u65ad<\/p>\n<\/td>\n<\/tr>\n<tr style=\"height: 46px;\">\n<td style=\"width: 33.3333%; text-align: center; height: 46px;\">HITL\u30ec\u30a4\u30e4\u30fc<\/td>\n<td style=\"width: 33.3333%; height: 46px;\">\u4eba\u9593\uff08BPO\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\uff09<\/td>\n<td style=\"width: 33.3333%; height: 46px;\">\n<p>\u4f8b\u5916\u51e6\u7406\u3001\u610f\u601d\u6c7a\u5b9a\u3001AI\u306e\u5224\u65ad\u4fee\u6b63\u3001\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u5bfe\u5fdc<\/p>\n<\/td>\n<\/tr>\n<tr style=\"height: 46px;\">\n<td style=\"width: 33.3333%; text-align: center; height: 46px;\">\u6539\u5584\u30fb\u5b66\u7fd2\u30ec\u30a4\u30e4\u30fc<\/td>\n<td style=\"width: 33.3333%; height: 46px;\">AI\uff0b\u4eba\u9593\uff08\u30a2\u30ce\u30c6\u30fc\u30bf\u30fc\u3001\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\uff09<\/td>\n<td style=\"width: 33.3333%; height: 46px;\">\n<p>\u30c7\u30fc\u30bf\u30e9\u30d9\u30ea\u30f3\u30b0\u3001AI\u30e2\u30c7\u30eb\u6539\u5584\u3001\u696d\u52d9\u30eb\u30fc\u30eb\u66f4\u65b0<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n<p>\u3053\u306e\u3088\u3046\u306b\u300c<strong>AI \u2192 \u4eba \u2192 AI<\/strong>\u300d\u3068\u3044\u3046\u5faa\u74b0\u3092\u7d44\u307f\u8fbc\u3080\u3053\u3068\u3067\u3001AI\u304c\u81ea\u5f8b\u7684\u306b\u51e6\u7406\u3067\u304d\u308b\u7bc4\u56f2\u3092\u5e83\u3052\u306a\u304c\u3089\u3001\u4eba\u304c\u4ecb\u5728\u3059\u3079\u304d\u7b87\u6240\u306f\u6700\u5c0f\u9650\u304b\u3064\u52b9\u679c\u7684\u306b\u914d\u7f6e\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u5177\u4f53\u7684\u306a\u6a5f\u80fd\u30dd\u30a4\u30f3\u30c8<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\">(1) <strong>\u4f8b\u5916\u30fb\u66d6\u6627\u30b1\u30fc\u30b9\u306e\u4ecb\u5165<\/strong><\/h4>\n\n\n\n<p>\u4f8b\u3048\u3070\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fcBPO\u3067<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/815\/\" target=\"_blank\" rel=\"noopener\" title=\"\">AI\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8<\/a>\u304c\u5fdc\u5bfe\u3057\u3066\u3044\u308b\u5834\u5408\u3001\u300c<span style=\"text-decoration: underline;\">\u97f3\u58f0\u8a8d\u8b58\u304c\u4e0d\u6b63\u78ba<\/span>\u300d\u300c<span style=\"text-decoration: underline;\">\u9867\u5ba2\u304c\u8907\u96d1\u306a\u8a00\u3044\u56de\u3057\u3092\u3057\u305f<\/span>\u300d\u300c<span style=\"text-decoration: underline;\">\u30eb\u30fc\u30eb\u5916\u306e\u554f\u3044\u5408\u308f\u305b<\/span>\u300d\u306a\u3069\u306fAI\u5358\u72ec\u3067\u306f\u5224\u65ad\u304c\u96e3\u3057\u3044\u9818\u57df\u3067\u3059\u3002HITL\u3067\u306f\u3001\u3053\u306e\u3088\u3046\u306a\u30b1\u30fc\u30b9\u3092\u81ea\u52d5\u7684\u306b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3057\u305f\u308a\u3001\u30c1\u30e3\u30c3\u30c8\u30d9\u30fc\u30b9\u3067\u4eba\u9593\u304c\u88cf\u5074\u304b\u3089AI\u306e\u56de\u7b54\u3092\u88dc\u6b63\u3059\u308b\u300c\u30ea\u30e2\u30fc\u30c8\u540c\u5e2d\uff08shadowing\uff09\u300d\u306e\u3088\u3046\u306a\u5f62\u3067\u4ecb\u5165\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">(2) <strong>AI\u306e\u56de\u7b54\u54c1\u8cea\u30c1\u30a7\u30c3\u30af\u3068\u4fee\u6b63<\/strong><\/h4>\n\n\n\n<p>\u751f\u6210AI\u3084\u5bfe\u8a71AI\u3092\u4f7f\u3046\u30b1\u30fc\u30b9\u3067\u306f\u3001BPO\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304cAI\u306e\u56de\u7b54\u5019\u88dc\u3092\u300c\u627f\u8a8d\u30fb\u4fee\u6b63\u30fb\u5374\u4e0b\u300d\u3059\u308b\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u7d44\u307f\u8fbc\u307f\u3001\u56de\u7b54\u306e\u7cbe\u5ea6\u3068\u4e00\u8cab\u6027\u3092\u62c5\u4fdd\u3057\u307e\u3059\u3002\u3053\u308c\u306f\u307e\u3055\u306b\u300c\u30d2\u30e5\u30fc\u30de\u30f3\u30fb\u30d5\u30a3\u30eb\u30bf\u300d\u3068\u3057\u3066\u306e\u5f79\u5272\u3067\u3001\u7279\u306b\u9867\u5ba2\u5bfe\u5fdc\u306e\u3088\u3046\u306a\u30bb\u30f3\u30b7\u30c6\u30a3\u30d6\u306a\u9818\u57df\u3067\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">(3) <strong>\u7d99\u7d9a\u7684\u306a\u5b66\u7fd2\u30c7\u30fc\u30bf\u63d0\u4f9b<\/strong><\/h4>\n\n\n\n<p>HITL\u306f\u300c\u5358\u306a\u308b\u4f8b\u5916\u51e6\u7406\u8981\u54e1\u300d\u3067\u306f\u306a\u304f\u3001AI\u3092\u9032\u5316\u3055\u305b\u308b\u6559\u5e2b\u30c7\u30fc\u30bf\u306e\u4f9b\u7d66\u6e90\u3067\u3082\u3042\u308a\u307e\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u4fee\u6b63\u30fb\u4ecb\u5165\u3057\u305f\u30ed\u30b0\u306f\u3001\u97f3\u58f0\u8a8d\u8b58\u30e2\u30c7\u30eb\u3084FAQ\u30dc\u30c3\u30c8\u306e\u610f\u56f3\u5206\u985e\u30e2\u30c7\u30eb\u306e\u6539\u5584\u306b\u6d3b\u7528\u3055\u308c\u3001\u7cbe\u5ea6\u5411\u4e0a\u306e\u30b5\u30a4\u30af\u30eb\u3092\u751f\u307f\u307e\u3059\uff08\uff1dMLOps\u7684\u5f79\u5272\uff09<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E5%BE%93%E6%9D%A5BPO%E3%81%A8%E3%81%AE%E9%81%95%E3%81%84\"><\/span>\u5f93\u6765BPO\u3068\u306e\u9055\u3044<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u5f93\u6765BPO\u3068\u306e\u9055\u3044\u306f4\u3064\u306e\u89b3\u70b9\u304b\u3089\u4ee5\u4e0b\u306e\u8868\u306b\u307e\u3068\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<table style=\"border-collapse: collapse; width: 100%; height: 423px;\">\n<tbody>\n<tr style=\"height: 23px;\">\n<td style=\"width: 33.3333%; text-align: center; background-color: #31529c; height: 23px;\"><span style=\"color: #ffffff;\"><strong>\u89b3\u70b9<\/strong><\/span><\/td>\n<td style=\"width: 33.3333%; text-align: center; background-color: #31529c; height: 23px;\"><span style=\"color: #ffffff;\"><strong>\u5f93\u6765\u578bBPO<\/strong><\/span><\/td>\n<td style=\"width: 33.3333%; text-align: center; background-color: #31529c; height: 23px;\"><span style=\"color: #ffffff;\"><strong>AI-BPO<\/strong><\/span><\/td>\n<\/tr>\n<tr style=\"height: 100px;\">\n<td style=\"width: 33.3333%; text-align: center; height: 100px;\">\u696d\u52d9\u69cb\u6210<\/td>\n<td style=\"width: 33.3333%; height: 100px;\">\u4eba\u9593\u304c\u5168\u51e6\u7406\u3092\u62c5\u5f53<\/td>\n<td style=\"width: 33.3333%; height: 100px;\">\n<p>AI\u304c\u5b9a\u578b\u51e6\u7406\u3001\u4eba\u304c\u4f8b\u5916\u30fb\u6539\u5584\u62c5\u5f53<\/p>\n<\/td>\n<\/tr>\n<tr style=\"height: 100px;\">\n<td style=\"width: 33.3333%; text-align: center; height: 100px;\">\u30b9\u30b1\u30fc\u30e9\u30d3\u30ea\u30c6\u30a3<\/td>\n<td style=\"width: 33.3333%; height: 100px;\">\u4eba\u6570\u306b\u6bd4\u4f8b<\/td>\n<td style=\"width: 33.3333%; height: 100px;\">\n<p>AI\u306b\u3088\u3063\u3066\u30ea\u30cb\u30a2\u3067\u306a\u3044\u62e1\u5f35\u304c\u53ef\u80fd<\/p>\n<\/td>\n<\/tr>\n<tr style=\"height: 100px;\">\n<td style=\"width: 33.3333%; text-align: center; height: 100px;\">\u54c1\u8cea\u7ba1\u7406<\/td>\n<td style=\"width: 33.3333%; height: 100px;\">\u30de\u30cb\u30e5\u30a2\u30eb\uff0bSV<\/td>\n<td style=\"width: 33.3333%; height: 100px;\">\n<p>AI\u306e\u30ed\u30b0\uff0b\u4eba\u306e\u4ecb\u5165\u3067\u30c7\u30fc\u30bf\u99c6\u52d5\u7684<\/p>\n<\/td>\n<\/tr>\n<tr style=\"height: 100px;\">\n<td style=\"width: 33.3333%; text-align: center; height: 100px;\">\u6539\u5584\u30b5\u30a4\u30af\u30eb<\/td>\n<td style=\"width: 33.3333%; height: 100px;\">\u6559\u80b2\u30fb\u7814\u4fee\u4e2d\u5fc3<\/td>\n<td style=\"width: 33.3333%; height: 100px;\">\n<p>\u30e2\u30c7\u30eb\u518d\u5b66\u7fd2\u3068\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u66f4\u65b0\u4e2d\u5fc3<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u696d\u52d9\u69cb\u6210\uff1a\u51e6\u7406\u4e3b\u4f53\u3068\u30d7\u30ed\u30bb\u30b9\u8a2d\u8a08\u306e\u8ee2\u63db<\/strong><\/h3>\n\n\n\n<p>\u5f93\u6765\u578b\u306eBPO\u3067\u306f\u3001\u696d\u52d9\u306e\u5168\u5de5\u7a0b\u3092\u4eba\u9593\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u62c5\u5f53\u3057\u307e\u3059\u3002\u30de\u30cb\u30e5\u30a2\u30eb\u306b\u6cbf\u3063\u3066\u4e00\u3064\u3072\u3068\u3064\u306e\u4f5c\u696d\u3092\u4eba\u304c\u3053\u306a\u3059\u69cb\u9020\u3067\u3042\u308a\u3001\u30d7\u30ed\u30bb\u30b9\u306e\u4e2d\u5fc3\u306f\u5e38\u306b\u300c\u4eba\u300d\u306b\u3042\u308a\u307e\u3059\u3002\u65b0\u4eba\u6559\u80b2\u3084\u624b\u9806\u66f8\u306e\u6574\u5099\u306b\u3088\u3063\u3066\u5747\u8cea\u5316\u3092\u56f3\u308a\u306a\u304c\u3089\u3001\u73fe\u5834\u306e\u4eba\u6570\u3092\u5897\u3084\u3059\u3053\u3068\u3067\u51e6\u7406\u80fd\u529b\u3092\u62e1\u5f35\u3057\u3066\u3044\u304f\u306e\u304c\u57fa\u672c\u7684\u306a\u3084\u308a\u65b9\u3067\u3059\u3002<\/p>\n\n\n\n<p><mark>\u5bfe\u3057\u3066AI-BPO\u3067\u306f\u3001\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u305d\u306e\u3082\u306e\u304cAI\u3092\u524d\u63d0\u306b\u518d\u8a2d\u8a08<\/mark>\u3055\u308c\u307e\u3059\u3002\u5b9a\u578b\u7684\u306a\u51e6\u7406\u3084\u4e00\u6b21\u5bfe\u5fdc\u306fAI\u304c\u81ea\u52d5\u3067\u884c\u3044\u3001\u4eba\u9593\u306f\u4f8b\u5916\u7684\u306a\u5224\u65ad\u3084\u610f\u601d\u6c7a\u5b9a\u3001\u54c1\u8cea\u4fdd\u8a3c\u3068\u3044\u3063\u305f\u201c\u8981\u6240\u201d\u306b\u96c6\u4e2d\u3057\u307e\u3059\u3002AI\u304c\u51e6\u7406\u3057\u305f\u7d50\u679c\u3092\u4eba\u304c\u88dc\u6b63\u3057\u3001\u305d\u306e\u4fee\u6b63\u304c\u307e\u305fAI\u306b\u5b66\u7fd2\u3068\u3057\u3066\u9084\u5143\u3055\u308c\u308b\u5faa\u74b0\u69cb\u9020\u304c\u751f\u307e\u308c\u308b\u3053\u3068\u3067\u3001\u696d\u52d9\u30d5\u30ed\u30fc\u306e\u69cb\u9020\u304c\u4e00\u5909\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30b9\u30b1\u30fc\u30e9\u30d3\u30ea\u30c6\u30a3\uff1a\u4eba\u624b\u4f9d\u5b58\u304b\u3089AI\u30ec\u30d0\u30ec\u30c3\u30b8\u3078<\/h3>\n\n\n\n<p>\u5f93\u6765\u578bBPO\u3067\u306f\u3001\u696d\u52d9\u91cf\u304c\u5897\u3048\u308b\u3068\u4eba\u3092\u5897\u3084\u3059\u3057\u304b\u3042\u308a\u307e\u305b\u3093\u3002\u7e41\u5fd9\u671f\u3084\u65b0\u898f\u6848\u4ef6\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u306b\u77ed\u671f\u30b9\u30bf\u30c3\u30d5\u3092\u5927\u91cf\u63a1\u7528\u3057\u3001\u7814\u4fee\u3092\u884c\u3044\u3001\u30b7\u30d5\u30c8\u3092\u7d44\u3093\u3067\u56de\u3057\u3066\u3044\u304f\u306e\u304c\u57fa\u672c\u3067\u3059\u3002\u3064\u307e\u308a\u3001\u51e6\u7406\u4ef6\u6570\u3068\u4eba\u54e1\u6570\u306f\u307b\u307c1\u5bfe1\u3067\u9023\u52d5\u3057\u3066\u304a\u308a\u3001\u30b3\u30b9\u30c8\u69cb\u9020\u3082\u4eba\u4ef6\u8cbb\u304c\u4e2d\u5fc3\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p><mark>\u3053\u308c\u306b\u5bfe\u3057\u3066AI-BPO\u306f\u3001\u696d\u52d9\u306e\u5927\u90e8\u5206\u3092AI\u304c\u62c5\u3046\u305f\u3081\u3001\u696d\u52d9\u91cf\u304c\u5897\u3048\u3066\u3082\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u6570\u3092\u5927\u5e45\u306b\u5897\u3084\u3055\u305a\u306b\u5bfe\u5fdc<\/mark>\u3067\u304d\u307e\u3059\u3002AI\u304c\u5927\u91cf\u51e6\u7406\u3092\u62c5\u3044\u3001\u30d2\u30e5\u30fc\u30de\u30f3\u30a4\u30f3\u30b6\u30eb\u30fc\u30d7\u304c\u5c11\u6570\u3067\u4f8b\u5916\u5bfe\u5fdc\u3092\u652f\u3048\u308b\u69cb\u9020\u306b\u306a\u308b\u3053\u3068\u3067\u3001\u696d\u52d9\u91cf\u306e\u5897\u52a0\u304c\u4eba\u54e1\u5897\u306b\u76f4\u7d50\u3057\u306a\u3044\u975e\u7dda\u5f62\u306a\u62e1\u5f35\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u306e\u201cAI\u30ec\u30d0\u30ec\u30c3\u30b8\u201d\u306b\u3088\u3063\u3066\u3001\u6025\u306a\u30d4\u30fc\u30af\u3084\u4e8b\u696d\u62e1\u5927\u306b\u3082\u67d4\u8edf\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u54c1\u8cea\u7ba1\u7406\uff1a\u5c5e\u4eba\u7684\u7ba1\u7406\u304b\u3089\u30c7\u30fc\u30bf\u99c6\u52d5\u578b\u7ba1\u7406\u3078<\/h3>\n\n\n\n<p>\u54c1\u8cea\u7ba1\u7406\u306e\u4ed5\u7d44\u307f\u3082\u5927\u304d\u304f\u5909\u308f\u308a\u307e\u3059\u3002\u5f93\u6765\u578b\u3067\u306f\u3001\u54c1\u8cea\u306f\u30de\u30cb\u30e5\u30a2\u30eb\u3084SV\uff08\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\uff09\u306b\u3088\u308b\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3001\u629c\u304d\u53d6\u308a\u30c1\u30a7\u30c3\u30af\u304c\u4e2d\u5fc3\u3067\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30b9\u30ad\u30eb\u3084\u7fd2\u719f\u5ea6\u306b\u3088\u3063\u3066\u54c1\u8cea\u306b\u3070\u3089\u3064\u304d\u304c\u751f\u3058\u3084\u3059\u304f\u3001\u554f\u984c\u306e\u767a\u898b\u3084\u4fee\u6b63\u3082\u4eba\u9593\u306e\u89b3\u5bdf\u3068\u6307\u5c0e\u306b\u4f9d\u5b58\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p><mark>\u3053\u308c\u306b\u5bfe\u3057\u3001AI-BPO\u3067\u306f\u3059\u3079\u3066\u306e\u51e6\u7406\u30ed\u30b0\u3084AI\u306e\u5224\u65ad\u304c\u81ea\u52d5\u7684\u306b\u8a18\u9332\u3055\u308c\u308b\u305f\u3081\u3001\u5168\u4ef6\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u305f\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u54c1\u8cea\u7ba1\u7406\u304c\u53ef\u80fd<\/mark>\u3067\u3059\u3002\u97f3\u58f0\u8a8d\u8b58\u306e\u4fe1\u983c\u5ea6\u30b9\u30b3\u30a2\u3084AI\u306e\u56de\u7b54\u4fee\u6b63\u5c65\u6b74\u306a\u3069\u304c\u6307\u6a19\u3068\u306a\u308a\u3001\u54c1\u8cea\u7ba1\u7406\u304c\u30d7\u30ed\u30bb\u30b9\u306b\u7d44\u307f\u8fbc\u307e\u308c\u308b\u5f62\u306b\u306a\u308a\u307e\u3059\u3002\u7d50\u679c\u3068\u3057\u3066\u3001\u5c5e\u4eba\u7684\u306a\u30c1\u30a7\u30c3\u30af\u3067\u306f\u306a\u304f\u3001\u30c7\u30fc\u30bf\u30c9\u30ea\u30d6\u30f3\u3067\u5373\u5ea7\u306b\u554f\u984c\u3092\u767a\u898b\u30fb\u5bfe\u5fdc\u3067\u304d\u308b\u4f53\u5236\u304c\u6574\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u6539\u5584\u30b5\u30a4\u30af\u30eb\uff1a\u6559\u80b2\u4e2d\u5fc3\u304b\u3089\u30e2\u30c7\u30eb\u6539\u5584\u4e2d\u5fc3\u3078<\/h3>\n\n\n\n<p>\u6700\u5f8c\u306b\u6539\u5584\u30b5\u30a4\u30af\u30eb\u306e\u9055\u3044\u3067\u3059\u3002\u5f93\u6765\u578bBPO\u3067\u306f\u3001\u6539\u5584\u306f\u4e3b\u306b\u6559\u80b2\u3068\u30de\u30cb\u30e5\u30a2\u30eb\u66f4\u65b0\u3092\u901a\u3058\u3066\u884c\u308f\u308c\u307e\u3059\u3002\u554f\u984c\u304c\u8d77\u304d\u305f\u3089SV\u304c\u6307\u6458\u3057\u3001\u6559\u80b2\u3092\u65bd\u3057\u3001\u624b\u9806\u66f8\u3092\u6539\u8a02\u3059\u308b\u3068\u3044\u3046\u4eba\u3092\u4e2d\u5fc3\u306b\u3057\u305f\u30b5\u30a4\u30af\u30eb\u3067\u3059\u3002\u6559\u80b2\u306b\u306f\u6642\u9593\u304c\u304b\u304b\u308a\u3001\u4eba\u306e\u5165\u308c\u66ff\u308f\u308a\u304c\u591a\u3044\u73fe\u5834\u3067\u306f\u5b9a\u7740\u3057\u3065\u3089\u3044\u3068\u3044\u3046\u8ab2\u984c\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p><mark>AI-BPO\u3067\u306f\u3001\u30d2\u30e5\u30fc\u30de\u30f3\u30a4\u30f3\u30b6\u30eb\u30fc\u30d7\u3067\u767a\u751f\u3057\u305f\u4fee\u6b63\u30c7\u30fc\u30bf\u3084\u4f8b\u5916\u5bfe\u5fdc\u304c\u305d\u306e\u307e\u307eAI\u30e2\u30c7\u30eb\u306e\u518d\u5b66\u7fd2\u3084\u30eb\u30fc\u30eb\u66f4\u65b0\u306b\u6d3b\u304b\u3055\u308c\u3001\u7fcc\u65e5\u306b\u306f\u540c\u69d8\u306e\u30b1\u30fc\u30b9\u3092AI\u304c\u81ea\u52d5\u3067\u51e6\u7406\u3067\u304d\u308b<\/mark>\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u6539\u5584\u304c\u4eba\u3078\u306e\u6559\u80b2\u3067\u306f\u306a\u304f\u30e2\u30c7\u30eb\u3078\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u30b7\u30d5\u30c8\u3059\u308b\u3053\u3068\u3067\u3001\u30b9\u30d4\u30fc\u30c7\u30a3\u304b\u3064\u7d99\u7d9a\u7684\u306a\u6539\u5584\u304c\u53ef\u80fd\u306b\u306a\u308a\u3001\u904b\u7528\u306e\u77e5\u898b\u304c\u500b\u4eba\u3067\u306f\u306a\u304f\u30b7\u30b9\u30c6\u30e0\u306b\u84c4\u7a4d\u3055\u308c\u3066\u3044\u304f\u69cb\u9020\u3078\u3068\u5909\u5316\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>\u25bcBPO\u306b\u95a2\u3059\u308b\u8a18\u4e8b\u306f\u3053\u3061\u3089\u3092\u3054\u89a7\u304f\u3060\u3055\u3044<br><\/strong>\u300c<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/2656\/\" target=\"_blank\" rel=\"noopener\" title=\"\">BPO\uff08\u30d3\u30b8\u30cd\u30b9\u30fb\u30d7\u30ed\u30bb\u30b9\u30fb\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\uff09\u3068\u306f\uff1f\u5bfe\u8c61\u3068\u306a\u308b\u696d\u52d9\u3084\u30e1\u30ea\u30c3\u30c8\u3001\u5c0e\u5165\u4e8b\u4f8b\u3092\u89e3\u8aac<\/a>\u300d<\/p>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"AI-BPO%E5%B0%8E%E5%85%A5%E3%81%AE%E5%85%B7%E4%BD%93%E7%9A%84%E3%81%AA%E3%83%A1%E3%83%AA%E3%83%83%E3%83%88\"><\/span>AI-BPO\u5c0e\u5165\u306e\u5177\u4f53\u7684\u306a\u30e1\u30ea\u30c3\u30c8<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>AI-BPO\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306b\u306f\u591a\u304f\u306e\u30e1\u30ea\u30c3\u30c8\u304c\u3082\u305f\u3089\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u696d\u52d9\u52b9\u7387\u3068\u30b3\u30b9\u30c8\u69cb\u9020\u306e\u6700\u9069\u5316<\/h3>\n\n\n\n<p><mark>AI\u306b\u3088\u3063\u3066\u30eb\u30fc\u30c1\u30f3\u30ef\u30fc\u30af\u3084\u5b9a\u578b\u7684\u306a\u696d\u52d9\u304c\u81ea\u52d5\u5316\u3055\u308c\u308b\u3053\u3068\u3067\u3001BPO\u5074\u306e\u4eba\u7684\u30ea\u30bd\u30fc\u30b9\u3092\u524a\u6e1b<\/mark>\u3067\u304d\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u3084\u30c7\u30fc\u30bf\u5165\u529b\u306e\u4e00\u6b21\u51e6\u7406\u3092AI\u304c\u884c\u3044\u3001\u4eba\u9593\u306f\u4f8b\u5916\u51e6\u7406\u3084\u9ad8\u4ed8\u52a0\u4fa1\u5024\u696d\u52d9\u306b\u96c6\u4e2d\u3059\u308b\u5f62\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u7d50\u679c\u3068\u3057\u3066\u3001\u5f93\u6765\u306e\u300c\u4eba\u4ef6\u8cbb\uff0b\u6642\u9593\u300d\u3067\u30b9\u30b1\u30fc\u30eb\u3057\u3066\u3044\u305fBPO\u69cb\u9020\u304b\u3089\u3001\u300cAI\uff0b\u5c11\u6570\u7cbe\u92ed\u300d\u3067\u904b\u7528\u3067\u304d\u308b\u69cb\u9020\u3078\u3068\u79fb\u884c\u3057\u3001\u30b3\u30b9\u30c8\u306e\u9013\u6e1b\u52b9\u679c\u304c\u751f\u307e\u308c\u307e\u3059\u3002\u7e41\u5fd9\u671f\u306e\u5bfe\u5fdc\u30b3\u30b9\u30c8\u3082\u67d4\u8edf\u306b\u5438\u53ce\u3067\u304d\u308b\u305f\u3081\u3001\u5f93\u91cf\u7684\u306a\u8cbb\u7528\u8ca0\u62c5\u3092\u6291\u3048\u3064\u3064\u5b89\u5b9a\u3057\u305f\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u30fb\u5fdc\u7b54\u30b9\u30d4\u30fc\u30c9\u306e\u5411\u4e0a<\/h3>\n\n\n\n<p>AI\u306f\u4f11\u61a9\u3082\u4ea4\u4ee3\u3082\u4e0d\u8981\u3067\u300124\u6642\u9593365\u65e5\u7a3c\u50cd\u3067\u304d\u307e\u3059\u3002<mark>\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u3067\u306f\u3001\u30d4\u30fc\u30af\u6642\u3067\u3082\u5f85\u3061\u6642\u9593\u3092\u307b\u307c\u30bc\u30ed\u306b\u3067\u304d\u308b\u30b1\u30fc\u30b9\u3082\u591a\u304f\u3001\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u306e\u9054\u6210\u7387\u304c\u5411\u4e0a<\/mark>\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001AI\u306f\u30b9\u30af\u30ea\u30d7\u30c8\u3084\u30ca\u30ec\u30c3\u30b8\u3092\u4e00\u8cab\u3057\u3066\u9069\u7528\u3059\u308b\u305f\u3081\u3001\u5bfe\u5fdc\u54c1\u8cea\u306b\u30d0\u30e9\u3064\u304d\u304c\u51fa\u306b\u304f\u304f\u3001\u30d2\u30e5\u30fc\u30de\u30f3\u30a8\u30e9\u30fc\u3082\u6e1b\u5c11\u3057\u307e\u3059\u3002\u7d50\u679c\u3068\u3057\u3066\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u5747\u8cea\u5316\u3068\u8fc5\u901f\u5316\u304c\u5b9f\u73fe\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30b9\u30b1\u30fc\u30e9\u30d3\u30ea\u30c6\u30a3\u3068\u67d4\u8edf\u6027\u306e\u5f37\u5316<\/h3>\n\n\n\n<p>\u5f93\u6765\u578bBPO\u3067\u306f\u3001\u7e41\u9591\u306e\u5dee\u306b\u5fdc\u3058\u3066\u4eba\u54e1\u3092\u5897\u6e1b\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u3001\u63a1\u7528\u30fb\u6559\u80b2\u30fb\u7a3c\u50cd\u8abf\u6574\u306a\u3069\u306e\u8ca0\u62c5\u304c\u5927\u304d\u304f\u306a\u308a\u304c\u3061\u3067\u3057\u305f\u3002<mark>AI-BPO\u3067\u306f\u3001AI\u90e8\u5206\u3092\u30b9\u30b1\u30fc\u30eb\u3055\u305b\u308b\u3053\u3068\u3067\u3001\u30d4\u30fc\u30af\u5bfe\u5fdc\u3082\u67d4\u8edf<\/mark>\u306b\u884c\u3048\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4f8b\u3048\u3070\u3001\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u671f\u9593\u4e2d\u306e\u554f\u3044\u5408\u308f\u305b\u6025\u5897\u3084\u3001\u5b63\u7bc0\u8981\u56e0\u306b\u3088\u308b\u5165\u96fb\u5897\u52a0\u306a\u3069\u306b\u3082\u3001\u8ffd\u52a0\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3092\u63a1\u7528\u305b\u305a\u306b\u30b7\u30ca\u30ea\u30aa\u3084\u30e2\u30c7\u30eb\u3092\u8abf\u6574\u3059\u308b\u3060\u3051\u3067\u5bfe\u5fdc\u53ef\u80fd\u3067\u3059\u3002\u3053\u308c\u306f\u5e38\u306b\u539f\u4fa1\u30b3\u30f3\u30c8\u30ed\u30fc\u30eb\u304c\u8ab2\u984c\u3068\u306a\u308b\u30bb\u30f3\u30bf\u30fc\u306b\u3068\u3063\u3066\u5927\u304d\u306a\u30e1\u30ea\u30c3\u30c8\u3068\u8a00\u3048\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30c7\u30fc\u30bf\u6d3b\u7528\u306b\u3088\u308b\u696d\u52d9\u6539\u5584\u30fb\u6226\u7565\u7acb\u6848\u306e\u9ad8\u5ea6\u5316<\/h3>\n\n\n\n<p><mark>AI\u304c\u696d\u52d9\u3092\u62c5\u3046\u3053\u3068\u3067\u3001\u5404\u30d7\u30ed\u30bb\u30b9\u304c\u30c7\u30b8\u30bf\u30eb\u5316\u3055\u308c\u3001\u30ed\u30b0\u3084\u5fdc\u5bfe\u30c7\u30fc\u30bf\u304c\u3059\u3079\u3066\u81ea\u52d5\u7684\u306b\u53ce\u96c6<\/mark>\u3055\u308c\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u306e\u50be\u5411\u5206\u6790\u3001\u6539\u5584\u30dd\u30a4\u30f3\u30c8\u306e\u7279\u5b9a\u3001\u6b21\u306e\u65bd\u7b56\u3078\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u304c\u5bb9\u6613\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3055\u3089\u306b\u3001BPO\u30d9\u30f3\u30c0\u30fc\u5074\u3067\u3082AI\u306e\u51e6\u7406\u30ed\u30b0\u3092\u6d3b\u7528\u3057\u3001\u9867\u5ba2\u4f01\u696d\u306e\u696d\u52d9\u6539\u5584\u63d0\u6848\u3084\u65b0\u3057\u3044BPO\u30e1\u30cb\u30e5\u30fc\u958b\u767a\u3092\u884c\u3046\u306a\u3069\u3001\u3088\u308a\u4ed8\u52a0\u4fa1\u5024\u306e\u9ad8\u3044\u5f79\u5272\u3092\u62c5\u3048\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u4eba\u6750\u6d3b\u7528\u306e\u9ad8\u5ea6\u5316\u30fbCX\u306e\u5dee\u5225\u5316<\/h3>\n\n\n\n<p>AI\u306b\u3088\u3063\u3066\u5b9a\u578b\u696d\u52d9\u304c\u81ea\u52d5\u5316\u3055\u308c\u308b\u3068\u3001<mark>\u4eba\u9593\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u3088\u308a\u5c02\u9580\u7684\u306a\u5bfe\u5fdc\uff08\u611f\u60c5\u30b1\u30a2\u3001\u30af\u30ec\u30fc\u30e0\u51e6\u7406\u3001\u55b6\u696d\u63d0\u6848\u306a\u3069\uff09\u306b\u96c6\u4e2d<\/mark>\u3067\u304d\u307e\u3059\u3002\u7d50\u679c\u3068\u3057\u3066\u3001\u4eba\u6750\u306e\u30b9\u30ad\u30eb\u3092\u3088\u308a\u6226\u7565\u7684\u306b\u6d3b\u7528\u3067\u304d\u3001BPO\u4e8b\u696d\u5168\u4f53\u304c\u5358\u306a\u308b\u300c\u4f5c\u696d\u4ee3\u884c\u300d\u304b\u3089\u300c\u4fa1\u5024\u5275\u9020\u300d\u578b\u306b\u9032\u5316\u3057\u307e\u3059\u3002\u9867\u5ba2\u3068\u306e\u63a5\u70b9\u305d\u306e\u3082\u306e\u304c\u7af6\u4e89\u512a\u4f4d\u306e\u6e90\u6cc9\u3068\u306a\u308a\u3001<a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/1373\/\" target=\"_blank\" rel=\"noopener\" title=\"\">\u9867\u5ba2\u4f53\u9a13<\/a>\u306e\u5dee\u5225\u5316\u304c\u9032\u307f\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"AI-BPO%E3%81%AE%E5%AE%9F%E8%B7%B5%E4%BA%8B%E4%BE%8B\"><\/span>AI-BPO\u306e\u5b9f\u8df5\u4e8b\u4f8b<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u305d\u308c\u3067\u306f\u3001\u65e5\u672c\u56fd\u5185\u306eAI-BPO\u306e\u6d3b\u7528\u4e8b\u4f8b\u3092\u898b\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002\u5f53\u793e\u3067\u3082\u63d0\u4f9b\u3057\u3066\u3044\u308b\u4e3b\u306b\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3092\u4f7f\u3063\u305f\u4e8b\u4f8b\u3067\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"968\" height=\"508\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/10\/AI-BPO.png\" alt=\"\" class=\"wp-image-6222\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/10\/AI-BPO.png 968w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/10\/AI-BPO-300x157.png 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2025\/10\/AI-BPO-768x403.png 768w\" sizes=\"(max-width: 968px) 100vw, 968px\" \/><\/figure>\n\n\n\n<p>\u73fe\u5728\u5f53\u793e\u304c\u53d6\u308a\u7d44\u3093\u3067\u3044\u308b\u306e\u306f\u3001<mark>\u56fd\u5185\u3067\u3082\u30c8\u30c3\u30d7\u30af\u30e9\u30b9\u306e\u5c0e\u5165\u5b9f\u7e3e\u3092\u8a87\u308b\u300c<strong>LINE WORKS AiCall<\/strong>\u300d\u3092\u30b5\u30fc\u30d3\u30b9\u306b\u7d44\u307f\u8fbc\u3093\u3060AI-BPO<\/mark>\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u3059\u3067\u306b\u5b9f\u73fe\u3057\u3066\u3044\u308b\u7bc4\u56f2<\/h3>\n\n\n\n<p><mark>\u6700\u521d\u306e\u30b9\u30c6\u30c3\u30d7\u306f\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u306b\u3088\u308b\u4e00\u6b21\u5bfe\u5fdc\u3092\u5c0e\u5165<\/mark>\u3059\u308b\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u304c\u304a\u5ba2\u69d8\u304b\u3089\u81ea\u7531\u767a\u8a71\u3067\u7528\u4ef6\u3092\u8074\u53d6\u3057\u307e\u3059\u3002\u5185\u5bb9\u306b\u5fdc\u3058\u3066AI\u304c\u5224\u65ad\u3057\u3001\u3042\u3089\u304b\u3058\u3081\u8a2d\u5b9a\u3055\u308c\u305f\u30b3\u30fc\u30eb\u30ea\u30fc\u30ba\u30f3\u30ab\u30c6\u30b4\u30ea\u306b\u632f\u308a\u5206\u3051\u3092\u884c\u3044\u307e\u3059\u3002\u3053\u306e\u30ab\u30c6\u30b4\u30ea\u306f\u305d\u308c\u305e\u308c\u300cAI\u3067\u5bfe\u5fdc\u3059\u308b\u7528\u4ef6\u300d\u3068\u300c\u4eba\u3067\u5bfe\u5fdc\u3059\u308b\u7528\u4ef6\u300d\u306b\u30b0\u30eb\u30fc\u30d7\u5316\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u300cAI\u3067\u5bfe\u5fdc\u3059\u308b\u7528\u4ef6\u300d\u306f\u4f8b\u3048\u3070\u5b9a\u578b\u7684\u306aFAQ\u3067\u56de\u7b54\u53ef\u80fd\u306a\u554f\u3044\u5408\u308f\u305b\u3084\u3001SMS\u3067WEB\u306b\u8a98\u5c0e\u3059\u308b\u3053\u3068\u3067\u89e3\u6c7a\u304c\u53ef\u80fd\u306a\u554f\u3044\u5408\u308f\u305b\u3067\u3059\u3002\u3069\u3093\u306a\u30bb\u30f3\u30bf\u30fc\u3067\u30822\uff5e3\u5272\u8fd1\u304f\u306f\u3001\u5358\u7d14\u306a\u56de\u7b54\u3067\u89e3\u6c7a\u53ef\u80fd\u3068\u8a00\u308f\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u300c\u4eba\u3067\u5bfe\u5fdc\u3059\u308b\u7528\u4ef6\u300d\u306b\u3064\u3044\u3066\u306f\u3001\u30b3\u30fc\u30eb\u30ea\u30fc\u30ba\u30f3\u306b\u7d10\u3065\u3044\u3066\u3001\u5bfe\u5fdc\u30b9\u30ad\u30eb\u3092\u3082\u3063\u305f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u8ee2\u9001\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u4ed5\u7d44\u307f\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u9069\u5207\u306a\u30b9\u30ad\u30eb\u3092\u6301\u3063\u305f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3088\u308b\u78ba\u5b9f\u306a\u89e3\u6c7a\u3092\u5b9f\u73fe\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u5c06\u6765\u7684\u306b\u5b9f\u73fe\u3057\u3066\u3044\u304f\u7bc4\u56f2<\/h3>\n\n\n\n<p><mark>\u307e\u305a\u306f\u4e00\u6b21\u5bfe\u5fdc\u306b\u5c0e\u5165\u3057\u3001AI\u3067\u3059\u3067\u306b\u89e3\u6c7a\u53ef\u80fd\u306a\u5185\u5bb9\u3092\u81ea\u52d5\u5316\u3057\u3001\u4eba\u3078\u306e\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3082\u6700\u9069\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u5f93\u6765\u306eBPO\u3088\u308a\u3082\u9ad8\u3044\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u5b9f\u73fe<\/mark>\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u4e00\u6b21\u5bfe\u5fdc\u3092AI\u304c\u62c5\u3046\u3053\u3068\u3067\u3001\u30c7\u30fc\u30bf\u304c\u3069\u3093\u3069\u3093\u84c4\u7a4d\u3055\u308c\u307e\u3059\u3002\u3053\u306e\u5185\u5bb9\u3092\u3082\u3068\u306b\u3001AI\u3092\u5b66\u7fd2\u3057\u3066\u3044\u304f\u3053\u3068\u304c\u3067\u304d\u3001\u7cbe\u5ea6\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u3053\u306e\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3057\u3066\u3044\u304f\u3053\u3068\u3067\u3001\u6b21\u306b\u81ea\u52d5\u5316\u53ef\u80fd\u306a\u7bc4\u56f2\u3092\u52b9\u679c\u7684\u306b\u898b\u3064\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u5316\u306f\u3001\u30b7\u30b9\u30c6\u30e0\u9023\u643a\u306a\u3069\u306e\u58c1\u304c\u3042\u308a\u3001\u3044\u304d\u306a\u308a\u5168\u90e8\u3092\u9032\u3081\u308b\u3053\u3068\u306f\u96e3\u3057\u3044\u3067\u3059\u3002\u3057\u304b\u3057\u3001<mark>\u3053\u306e\u3088\u3046\u306a\u5f62\u3067\u30b3\u30fc\u30eb\u30ea\u30fc\u30ba\u30f3\u3092\u9069\u5207\u306b\u632f\u308a\u5206\u3051\u3067\u304d\u308b\u72b6\u614b\u3067\u3001\u5f90\u3005\u306b\u81ea\u52d5\u5316\u3092\u5b9f\u73fe\u3057\u3066\u3044\u3051\u3070\u3001\u30ea\u30b9\u30af\u3092\u6700\u5c0f\u9650\u306b\u3057\u306a\u304c\u3089\u3001\u6700\u7d42\u7684\u306b\u306fAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u3088\u308b\u81ea\u52d5\u5316\u3092\u76ee\u6307\u3057\u3066\u3044\u304f\u3053\u3068\u304c\u53ef\u80fd<\/mark>\u3067\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%81%BE%E3%81%A8%E3%82%81\"><\/span>\u307e\u3068\u3081<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>AI-BPO\u306f\u5f93\u6765\u306e\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u306e\u5f62\u3092\u5927\u304d\u304f\u5909\u3048\u3064\u3064\u3042\u308a\u3001\u4eba\u624b\u3068AI\u306e\u5354\u50cd\u306b\u3088\u3063\u3066\u696d\u52d9\u52b9\u7387\u30fb\u30b3\u30b9\u30c8\u30fb\u54c1\u8cea\u306e\u30d0\u30e9\u30f3\u30b9\u3092\u98db\u8e8d\u7684\u306b\u9ad8\u3081\u308b\u624b\u6bb5\u3068\u3057\u3066\u6ce8\u76ee\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u5f93\u6765\u306eBPO\u304c\u300c\u4eba\u306e\u529b\u300d\u3067\u696d\u52d9\u3092\u9042\u884c\u3059\u308b\u306e\u306b\u5bfe\u3057\u3001AI-BPO\u306f\u300c\u4eba\u306e\u529b\uff0bAI\u306e\u529b\u300d\u3067\u696d\u52d9\u3092\u9042\u884c\u3059\u308b\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u578b\u306e\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u4eca\u5f8c\u3082\u6280\u8853\u306e\u9032\u5316\u306b\u4f34\u3044\u3001AI-BPO\u306e\u6d3b\u7528\u7bc4\u56f2\u306f\u3055\u3089\u306b\u5e83\u304c\u308a\u3001\u30d3\u30b8\u30cd\u30b9\u30d7\u30ed\u30bb\u30b9\u306e\u3042\u308a\u65b9\u306b\u4e00\u5c64\u306e\u5909\u9769\u3092\u3082\u305f\u3089\u3059\u3082\u306e\u3068\u671f\u5f85\u3055\u308c\u307e\u3059\u3002\u9069\u5207\u306b\u5c0e\u5165\u3059\u308c\u3070\u696d\u52d9\u751f\u7523\u6027\u306e\u5411\u4e0a\u3001\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u306e\u5411\u4e0a\u3001\u4eba\u624b\u4e0d\u8db3\u89e3\u6d88\u306a\u3069\u591a\u9762\u7684\u306a\u6210\u679c\u3092\u5f97\u3089\u308c\u308b\u3053\u3068\u304c\u3001AI-BPO\u306e\u5927\u304d\u306a\u53ef\u80fd\u6027\u3068\u8a00\u3048\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<div class=\"cta_area\">  <p class=\"cta_ttl\">\u696d\u52d9\u52b9\u7387\u5316\u3084\u4eba\u624b\u4e0d\u8db3\u306e\u304a\u60a9\u307f\u3001AI\u00d7BPO\u3067\u89e3\u6c7a\u3057\u307e\u305b\u3093\u304b\uff1f<\/p>  <p class=\"cta_text\">\u300c\u696d\u52d9\u306e\u751f\u7523\u6027\u3092\u4e0a\u3052\u305f\u3044\u300d\u300c\u5c11\u4eba\u6570\u3067\u3082\u9ad8\u54c1\u8cea\u306a\u5bfe\u5fdc\u3092\u5b9f\u73fe\u3057\u305f\u3044\u300d\u305d\u3093\u306a\u3054\u8981\u671b\u306f\u3042\u308a\u307e\u305b\u3093\u304b\uff1f<br>\n\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u3067\u306f\u3001BPO\u30b5\u30fc\u30d3\u30b9\u3092\u901a\u3058\u305f\u696d\u52d9\u652f\u63f4\u306b\u52a0\u3048\u3001AI\u3068\u4eba\u306e\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u578bBPO\uff08AI-BPO\uff09\u306e\u5c0e\u5165\u652f\u63f4\u3082\u884c\u3063\u3066\u3044\u307e\u3059\u3002<br>\n\u304a\u5ba2\u69d8\u306e\u696d\u52d9\u5185\u5bb9\u3084\u4f53\u5236\u306b\u5fdc\u3058\u3066\u3001\u6700\u9069\u306a\u6539\u5584\u7b56\u3092\u3054\u63d0\u6848\u3044\u305f\u3057\u307e\u3059\u3002<\/p>\n  <p class=\"cta_btn\">\n    <a href=\"https:\/\/willof-work.co.jp\/corp\/contact\/officework\/?utm_source=connenavi&#038;utm_medium=button&#038;utm_campaign=contact&#038;utm_term=6168_2\" target=\"_blank\" rel=\"noopener\">WILLOF\u3078\u306e\u304a\u554f\u5408\u305b\u306f\u3053\u3061\u3089<\/a>\n  <\/p>\n<\/div>\n","protected":false},"featured_media":6277,"parent":0,"template":"","news_cat":[73,44,8],"news_genre":[68],"writer":[15],"banner":[],"class_list":["post-6168","news","type-news","status-publish","has-post-thumbnail","hentry","news_cat-ai-utilization","news_cat-outsourcing","news_cat-system-introduction","news_genre-new-news","writer-hirai"],"acf":[],"_links":{"self":[{"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/news\/6168","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/news"}],"about":[{"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/types\/news"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/media\/6277"}],"wp:attachment":[{"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/media?parent=6168"}],"wp:term":[{"taxonomy":"news_cat","embeddable":true,"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/news_cat?post=6168"},{"taxonomy":"news_genre","embeddable":true,"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/news_genre?post=6168"},{"taxonomy":"writer","embeddable":true,"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/writer?post=6168"},{"taxonomy":"banner","embeddable":true,"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/banner?post=6168"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}