{"id":6804,"date":"2026-04-01T12:31:26","date_gmt":"2026-04-01T03:31:26","guid":{"rendered":"https:\/\/callcenternavi.jp\/connenavi\/?post_type=news&#038;p=6804"},"modified":"2026-04-27T13:23:44","modified_gmt":"2026-04-27T04:23:44","slug":"%e3%82%b3%e3%83%b3%e3%82%bf%e3%82%af%e3%83%88%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bcdx%e4%ba%ba%e6%9d%90%e8%82%b2%e6%88%90%e3%81%ae%e6%9c%80%e5%89%8d%e7%b7%9a%ef%bd%9c%e5%9b%bd%e5%86%85%e5%a4%96%e5%85%88","status":"publish","type":"news","link":"https:\/\/callcenternavi.jp\/connenavi\/note\/6804\/","title":{"rendered":"\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fcDX\u4eba\u6750\u80b2\u6210\u306e\u6700\u524d\u7dda\uff5c\u56fd\u5185\u5916\u5148\u9032\u4f01\u696d\u306e\u4e8b\u4f8b7\u9078\u3068\u5b9f\u8df5\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u3092\u89e3\u8aac"},"content":{"rendered":"\n<p>\u300cAI\u3092\u5c0e\u5165\u3057\u305f\u306e\u306b\u3001\u73fe\u5834\u304c\u3046\u307e\u304f\u4f7f\u3044\u3053\u306a\u305b\u3066\u3044\u306a\u3044\u300d\u300cDX\u63a8\u9032\u3068\u8a00\u308f\u308c\u3066\u3082\u3001\u4f55\u304b\u3089\u624b\u3092\u3064\u3051\u308c\u3070\u3088\u3044\u306e\u304b\u308f\u304b\u3089\u306a\u3044\u300d\u3053\u3046\u3057\u305f\u30b8\u30ec\u30f3\u30de\u3092\u62b1\u3048\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u7ba1\u7406\u8077\u30fb\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u5c64\u304c\u5897\u3048\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30c7\u30ed\u30a4\u30c8 \u30c8\u30fc\u30de\u30c4 \u30b0\u30eb\u30fc\u30d7\u306b\u3088\u308b\u300c<a href=\"https:\/\/www.deloitte.com\/jp\/ja\/services\/consulting\/research\/global-contact-center-survey.html\" target=\"_blank\" rel=\"noreferrer noopener\">2023 \u30b0\u30ed\u30fc\u30d0\u30eb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30b5\u30fc\u30d9\u30a4<\/a>\u300d\u3067\u306f\u3001\u65e5\u672c\u4f01\u696d\u306e49%\u304c\u3059\u3067\u306bAI\u3092\u5c0e\u5165\u3057\u3066\u3044\u308b\u306b\u3082\u304b\u304b\u308f\u3089\u305a\u3001\u305d\u306e\u534a\u6570\u4ee5\u4e0a\u304c\u300c\u5341\u5206\u306a\u52b9\u679c\u3092\u767a\u63ee\u3067\u304d\u3066\u3044\u306a\u3044\u300d\u3068\u56de\u7b54\u3057\u3066\u3044\u307e\u3059\u3002\u3064\u307e\u308a\u3001\u300c\u5c0e\u5165\u3068\u6210\u679c\u306e\u4e56\u96e2\u300d\u3092\u751f\u3093\u3067\u3044\u308b\u6700\u5927\u306e\u539f\u56e0\u306f\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u305d\u306e\u3082\u306e\u3067\u306f\u306a\u304f\u4eba\u6750\u80b2\u6210\u3078\u306e\u6295\u8cc7\u4e0d\u8db3\u306b\u3042\u308b\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308bDX\u4eba\u6750\u80b2\u6210\u306e\u73fe\u5728\u5730\u3092\u3001\u56fd\u5185\u5916\u306e\u5148\u9032\u4f01\u696d\u306e\u5177\u4f53\u7684\u306a\u53d6\u308a\u7d44\u307f\u3068\u6210\u679c\u30c7\u30fc\u30bf\u3092\u3082\u3068\u306b\u4f53\u7cfb\u7684\u306b\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>\u25bc\u95a2\u9023\u8a18\u4e8b<\/strong><br><a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/5250\/\" target=\"_blank\" rel=\"noreferrer noopener\">DX\u4eba\u6750\u3068\u306f\uff5c\u5fc5\u8981\u30b9\u30ad\u30eb\u30fb4\u3064\u306e\u80b2\u6210\u30b9\u30c6\u30c3\u30d7\u30fb\u6210\u529f\u306e\u30dd\u30a4\u30f3\u30c8\u3092\u89e3\u8aac<br><\/a><a href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/4541\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fcDX\u4eba\u6750\u306e\u5b9a\u7fa9\u3068\u80b2\u6210\uff5c\u751f\u6210AI\u6642\u4ee3\u306b\u6c42\u3081\u3089\u308c\u308b7\u3064\u306e\u65b0\u30ed\u30fc\u30eb\u3092\u89e3\u8aac<\/a><\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"cta_area\">  <p class=\"cta_ttl\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306eDX\u5316\u306a\u3089\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u306b\u3054\u76f8\u8ac7\u304f\u3060\u3055\u3044\u3002<\/p>  <p class=\"cta_text\">\u300c\u52b4\u50cd\u4eba\u53e3\u306e\u6e1b\u5c11\u306b\u4f34\u3044\u3001DX\u5316\u3092\u9032\u3081\u305f\u3044\u304c\u3001\u306a\u304b\u306a\u304b\u624b\u304c\u3064\u3051\u3089\u308c\u306a\u3044\u300d\u300c\u30c7\u30b8\u30bf\u30eb\u4eba\u6750\u3084AI\u4eba\u6750\u3001DX\u4eba\u6750\u306a\u3069\u306e\u7528\u8a9e\u3092\u3088\u304f\u8033\u306b\u3059\u308b\u3051\u308c\u3069\u3001\u5177\u4f53\u7684\u306b\u306f\u3088\u304f\u308f\u304b\u3089\u306a\u3044\u2026\u300d\u3068\u304a\u60a9\u307f\u306e\u3054\u62c5\u5f53\u8005\u69d8\u3078\u3002<br>\n\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306eDX\u306a\u3089\u3001\u305c\u3072\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u306b\u3054\u76f8\u8ac7\u304f\u3060\u3055\u3044\u3002\u79c1\u305f\u3061\u306f\u300125\u5e74\u4ee5\u4e0a\u306b\u308f\u305f\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u696d\u754c\u306b\u7279\u5316\u3057\u305f\u30ce\u30a6\u30cf\u30a6\u3092\u6d3b\u304b\u3057\u3001\u304a\u5ba2\u69d8\u306e\u8ab2\u984c\u306b\u6700\u9069\u306a\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u63d0\u6848\u3092\u3054\u63d0\u4f9b\u3044\u305f\u3057\u307e\u3059\u3002<\/p>\n  <p class=\"cta_btn\">\n    <a href=\"https:\/\/willof-work.co.jp\/corp\/service\/officework\/?utm_source=connenavi&#038;utm_medium=button&#038;utm_campaign=coservice&#038;utm_term=6804_1\" target=\"_blank\" rel=\"noopener\">WILLOF\u306e\u30b5\u30fc\u30d3\u30b9\u4e00\u89a7\u306f\u3053\u3061\u3089<\/a>\n  <\/p>\n<\/div>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-transparent ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">TOPICS<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" 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href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/6804\/#%E3%81%AA%E3%81%9C%E4%BB%8A%E3%80%81DX%E4%BA%BA%E6%9D%90%E8%82%B2%E6%88%90%E3%81%8C%E6%80%A5%E5%8B%99%E3%81%AA%E3%81%AE%E3%81%8B\" >\u306a\u305c\u4eca\u3001DX\u4eba\u6750\u80b2\u6210\u304c\u6025\u52d9\u306a\u306e\u304b<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/6804\/#%E5%9B%BD%E5%86%85%E5%85%88%E9%80%B2%E4%BC%81%E6%A5%AD%E3%81%AE%E5%8F%96%E3%82%8A%E7%B5%84%E3%81%BF%EF%BD%9C%E3%80%8C%E5%88%B6%E5%BA%A6%E3%80%8D%E3%81%A8%E3%81%97%E3%81%A6%E8%82%B2%E6%88%90%E3%82%92%E5%AE%9A%E7%9D%80%E3%81%95%E3%81%9B%E3%81%9F%E4%BA%8B%E4%BE%8B\" >\u56fd\u5185\u5148\u9032\u4f01\u696d\u306e\u53d6\u308a\u7d44\u307f\uff5c\u300c\u5236\u5ea6\u300d\u3068\u3057\u3066\u80b2\u6210\u3092\u5b9a\u7740\u3055\u305b\u305f\u4e8b\u4f8b<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/6804\/#%E6%B5%B7%E5%A4%96%E5%85%88%E9%80%B2%E4%BC%81%E6%A5%AD%E3%81%AE%E5%8F%96%E3%82%8A%E7%B5%84%E3%81%BF%EF%BD%9C%E3%80%8C%E5%85%A8%E7%A4%BE%E5%A4%89%E9%9D%A9%E3%80%8D%E3%81%A8%E3%81%97%E3%81%A6%E4%BA%BA%E6%9D%90%E8%82%B2%E6%88%90%E3%82%92%E4%BD%8D%E7%BD%AE%E3%81%A5%E3%81%91%E3%81%9F%E4%BA%8B%E4%BE%8B\" >\u6d77\u5916\u5148\u9032\u4f01\u696d\u306e\u53d6\u308a\u7d44\u307f\uff5c\u300c\u5168\u793e\u5909\u9769\u300d\u3068\u3057\u3066\u4eba\u6750\u80b2\u6210\u3092\u4f4d\u7f6e\u3065\u3051\u305f\u4e8b\u4f8b<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/6804\/#%E3%80%8CKlarna%E3%81%AE%E6%95%99%E8%A8%93%E3%80%8D%EF%BD%9CAI%E3%81%A8%E4%BA%BA%E9%96%93%E3%81%AE%E6%AD%A3%E3%81%97%E3%81%84%E9%96%A2%E4%BF%82\" >\u300cKlarna\u306e\u6559\u8a13\u300d\uff5cAI\u3068\u4eba\u9593\u306e\u6b63\u3057\u3044\u95a2\u4fc2<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/6804\/#%E6%97%A5%E6%9C%AC%E3%81%AE%E3%82%B3%E3%83%B3%E3%82%BF%E3%82%AF%E3%83%88%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E3%81%8C%E7%9B%B4%E9%9D%A2%E3%81%99%E3%82%8B%E6%8A%95%E8%B3%87%E3%81%AE%E5%81%8F%E3%82%8A%E3%81%A8%E5%87%A6%E6%96%B9%E7%AE%8B\" >\u65e5\u672c\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304c\u76f4\u9762\u3059\u308b\u6295\u8cc7\u306e\u504f\u308a\u3068\u51e6\u65b9\u7b8b<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/6804\/#%E7%8F%BE%E5%A0%B4%E3%81%8C%E5%8B%95%E3%81%91%E3%82%8B%E3%83%AA%E3%82%B9%E3%82%AD%E3%83%AA%E3%83%B3%E3%82%B05%E3%82%B9%E3%83%86%E3%83%83%E3%83%97\" >\u73fe\u5834\u304c\u52d5\u3051\u308b\u30ea\u30b9\u30ad\u30ea\u30f3\u30b05\u30b9\u30c6\u30c3\u30d7<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/callcenternavi.jp\/connenavi\/note\/6804\/#%E3%81%BE%E3%81%A8%E3%82%81\" >\u307e\u3068\u3081<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%81%AA%E3%81%9C%E4%BB%8A%E3%80%81DX%E4%BA%BA%E6%9D%90%E8%82%B2%E6%88%90%E3%81%8C%E6%80%A5%E5%8B%99%E3%81%AA%E3%81%AE%E3%81%8B\"><\/span><strong>\u306a\u305c\u4eca\u3001DX\u4eba\u6750\u80b2\u6210\u304c\u6025\u52d9\u306a\u306e\u304b<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"572\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2026\/03\/unnamed-2-1024x572.jpg\" alt=\"\" class=\"wp-image-6806\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2026\/03\/unnamed-2-1024x572.jpg 1024w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2026\/03\/unnamed-2-300x168.jpg 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2026\/03\/unnamed-2-768x429.jpg 768w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2026\/03\/unnamed-2.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u696d\u754c\u306f\u73fe\u5728\u3001\u304b\u3064\u3066\u306a\u3044\u8907\u5408\u7684\u306a\u5371\u6a5f\u306b\u76f4\u9762\u3057\u3066\u3044\u307e\u3059\u3002\u4eba\u4ef6\u8cbb\u306e\u9ad8\u9a30\u3001\u6709\u52b9\u6c42\u4eba\u500d\u73871\u500d\u4ee5\u4e0a\u3068\u3044\u3046\u63a1\u7528\u96e3\u3001\u305d\u3057\u3066\u5165\u793e1\u5e74\u4ee5\u5185\u306e\u96e2\u8077\u7387\u306e\u9ad8\u3055\u3001\u3053\u308c\u3089\u306e\u69cb\u9020\u554f\u984c\u304c\u3001\u9577\u5e74\u306e\u300c\u52b4\u50cd\u96c6\u7d04\u578b\u30e2\u30c7\u30eb\u300d\u306e\u9650\u754c\u3092\u9732\u308f\u306b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u591a\u304f\u306e\u4f01\u696d\u304cAI\u30fbRPA\u5c0e\u5165\u306b\u5de8\u984d\u3092\u6295\u3058\u306a\u304c\u3089\u3082\u6210\u679c\u304c\u51fa\u3066\u3044\u306a\u3044\u6700\u5927\u306e\u7406\u7531\u306f\u3001<strong>\u300c\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u4f7f\u3044\u3053\u306a\u3059\u4eba\u6750\u300d\u3078\u306e\u6295\u8cc7\u304c\u3067\u304d\u3066\u3044\u306a\u3044\u304b\u3089<\/strong>\u3067\u3059\u3002\u30c7\u30b8\u30bf\u30eb\u5316\u304c\u300c\u4eba\u3092\u6e1b\u3089\u3059\u305f\u3081\u306e\u624b\u6bb5\u300d\u3068\u3057\u3066\u306e\u307f\u6a5f\u80fd\u3057\u3001\u73fe\u5834\u30b9\u30bf\u30c3\u30d5\u306e\u30b9\u30ad\u30eb\u5909\u9769\u304c\u8ffd\u3044\u3064\u3044\u3066\u3044\u306a\u3044\u69cb\u9020\u3053\u305d\u304c\u3001\u65e5\u672c\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304c\u62b1\u3048\u308b\u6839\u672c\u7684\u306a\u8ab2\u984c\u3068\u3044\u3048\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E5%9B%BD%E5%86%85%E5%85%88%E9%80%B2%E4%BC%81%E6%A5%AD%E3%81%AE%E5%8F%96%E3%82%8A%E7%B5%84%E3%81%BF%EF%BD%9C%E3%80%8C%E5%88%B6%E5%BA%A6%E3%80%8D%E3%81%A8%E3%81%97%E3%81%A6%E8%82%B2%E6%88%90%E3%82%92%E5%AE%9A%E7%9D%80%E3%81%95%E3%81%9B%E3%81%9F%E4%BA%8B%E4%BE%8B\"><\/span><strong>\u56fd\u5185\u5148\u9032\u4f01\u696d\u306e\u53d6\u308a\u7d44\u307f\uff5c\u300c\u5236\u5ea6\u300d\u3068\u3057\u3066\u80b2\u6210\u3092\u5b9a\u7740\u3055\u305b\u305f\u4e8b\u4f8b<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u56fd\u5185\u306e\u5148\u9032\u7684\u306aBPO\u4f01\u696d\u3084\u4e8b\u696d\u4f1a\u793e\u306f\u3001DX\u4eba\u6750\u80b2\u6210\u3092\u5358\u767a\u306e\u7814\u4fee\u306b\u3068\u3069\u3081\u305a\u3001\u300c\u5236\u5ea6\u300d\u3068\u3057\u3066\u7d44\u7e54\u306b\u6839\u4ed8\u304b\u305b\u308b\u3053\u3068\u306b\u6210\u529f\u3057\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u4ee3\u8868\u7684\u306a\u4e8b\u4f8b\u3092\u898b\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u30c8\u30e9\u30f3\u30b9\u30b3\u30b9\u30e2\u30b9\uff5c400\u8d85\u306e\u7814\u4fee\u30d7\u30ed\u30b0\u30e9\u30e0\u3068\u672a\u7d4c\u9a13\u8005\u304b\u3089\u306e\u8ee2\u63db\u5236\u5ea6<\/strong><\/h3>\n\n\n\n<p>\u4e16\u754c35\u304b\u56fd\u30fb181\u62e0\u70b9\u3067BPO\u4e8b\u696d\u3092\u5c55\u958b\u3059\u308b\u30c8\u30e9\u30f3\u30b9\u30b3\u30b9\u30e2\u30b9\u306f\u3001DX\u63a8\u9032\u306b\u4e0d\u53ef\u6b20\u306a\u30c7\u30b8\u30bf\u30eb\u30b9\u30ad\u30eb\u4eba\u6750\u306e\u6162\u6027\u7684\u4e0d\u8db3\u3068\u3044\u3046\u8ab2\u984c\u3092\u62b1\u3048\u3066\u3044\u307e\u3057\u305f\u3002\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u4f01\u696d\u306eDX\u652f\u63f4\u3092\u884c\u3046\u4e0a\u3067\u3001\u307e\u305a\u81ea\u793e\u306e\u4eba\u6750\u80b2\u6210\u57fa\u76e4\u3092\u6574\u3048\u308b\u5fc5\u8981\u304c\u3042\u308b\u3068\u5224\u65ad\u3057\u3001IPA\u306e\u30c7\u30b8\u30bf\u30eb\u30b9\u30ad\u30eb\u6a19\u6e96\uff08DSS\uff09\u3092\u53c2\u8003\u306b\u72ec\u81ea\u30ab\u30ea\u30ad\u30e5\u30e9\u30e0\u3092\u4f53\u7cfb\u5316\u3002\u5fc5\u9808\u578b\u30fb\u9078\u629e\u578b\u30fb\u4efb\u610f\u578b\u3042\u308f\u305b\u3066400\u4ee5\u4e0a\u306e\u7814\u4fee\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u6574\u5099\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>2022\u5e74\u5ea6\u304b\u3089\u306f\u30b0\u30ed\u30fc\u30b9X\u793e\u3068\u9023\u643a\u3057\u305f\u300c<a href=\"https:\/\/www.trans-plus.jp\/blog\/service\/202302_ai-academy\" target=\"_blank\" rel=\"noreferrer noopener\">\u30c8\u30e9\u306e\u30a2\u30caAI\u30a2\u30ab\u30c7\u30df\u30fc<\/a>\u300d\u3092\u958b\u59cb\u3057\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u73fe\u5834\u904b\u7528\u6539\u5584\u306e\u4f01\u753b\u7acb\u6848\u304b\u3089\u30c7\u30fc\u30bf\u5206\u6790\u307e\u3067\u30016\u304b\u6708\u9593\u306e\u30ef\u30fc\u30af\u30b7\u30e7\u30c3\u30d7\u5f62\u5f0f\u3067\u7d04200\u540d\u304c\u53d7\u8b1b\u3057\u3066\u3044\u307e\u3059\u3002\u3055\u3089\u306bSalesforce\u306e\u300cPathfinder\u30d7\u30ed\u30b0\u30e9\u30e0\u300d\u306b\u8cdb\u540c\u30d1\u30fc\u30c8\u30ca\u30fc\u3068\u3057\u3066\u53c2\u753b\u3057\u3001IT\u672a\u7d4c\u9a13\u8005\uff08\u7d4c\u7406\u30fb\u6cd5\u52d9\u51fa\u8eab\u8005\u7b49\uff09\u304cSalesforce\u8a8d\u5b9a\u8cc7\u683c\u3092\u53d6\u5f97\u5f8c\u306b\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u90e8\u7f72\u3078\u8ee2\u8eab\u3059\u308b\u9053\u3092\u5236\u5ea6\u3068\u3057\u3066\u78ba\u7acb\u3002DX\u3092\u62c5\u3046\u6b21\u4e16\u4ee3\u30ea\u30fc\u30c0\u30fc\u300ctrans-DX\u30d7\u30ed\u30c7\u30e5\u30fc\u30b5\u30fc\u300d\u3092\u7d44\u7e54\u7684\u306b\u8f29\u51fa\u3059\u308b\u4ed5\u7d44\u307f\u3092\u4f5c\u308a\u4e0a\u3052\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>\u3010\u4e3b\u306a\u6210\u679c\u3011<\/strong><br>\u30fb\u751f\u6210AI\u30ca\u30ec\u30c3\u30b8\u691c\u7d22\u306e\u5c0e\u5165\u306b\u3088\u308a\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f36\u5272\u524a\u6e1b\u306e\u898b\u8fbc\u307f<br>\u30fb\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30bb\u30f3\u30bf\u30fc\u3067\u30a2\u30dd\u7372\u5f97\u73872.3\u500d\u3092\u9054\u6210<br>\u30fbIT\u672a\u7d4c\u9a13\u8005\u304b\u3089Salesforce\u30b3\u30f3\u30b5\u30eb\u30bf\u30f3\u30c8\u3078\u306e\u8ee2\u63db\u30eb\u30fc\u30c8\u3092\u5236\u5ea6\u5316<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u30d9\u30eb\u30b7\u30b9\u30c6\u30e024\uff5cAI\u30ed\u30fc\u30d7\u30ec\u3067\u7814\u4fee\u5de5\u657090%\u524a\u6e1b\u3001\u793e\u5185\u516c\u52df\u3067\u5c02\u9580\u90e8\u7f72\u3092\u65b0\u8a2d<\/strong><\/h3>\n\n\n\n<p>\u5168\u56fd35\u62e0\u70b9\u3092\u5c55\u958b\u3059\u308b\u56fd\u5185\u5927\u624b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30a2\u30a6\u30c8\u30bd\u30fc\u30b5\u30fc\u306e\u30d9\u30eb\u30b7\u30b9\u30c6\u30e024\u306f\u3001\u52b4\u50cd\u4eba\u53e3\u6e1b\u5c11\u306b\u3088\u308b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u63a1\u7528\u96e3\u306e\u6df1\u523b\u5316\u3068\u3001AI\u3068\u4eba\u9593\u306e\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u904b\u7528\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u30c7\u30b8\u30bf\u30eb\u4eba\u6750\u306e\u4e0d\u8db3\u3068\u3044\u3046\u4e8c\u3064\u306e\u8ab2\u984c\u306b\u76f4\u9762\u3057\u3066\u3044\u307e\u3057\u305f\u3002\u7279\u306b\u3001\u5f93\u6765\u306e\u63a1\u7528\u57fa\u6e96\u3067\u306f\u78ba\u4fdd\u304c\u96e3\u3057\u304b\u3063\u305f\u4e3b\u5a66\u5c64\u30fb\u30b7\u30cb\u30a2\u5c64\u3068\u3044\u3046\u4f11\u7720\u52b4\u50cd\u529b\u3092\u3044\u304b\u306b\u6226\u529b\u5316\u3059\u308b\u304b\u304c\u6025\u52d9\u3067\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u3053\u306e\u8ab2\u984c\u306b\u5bfe\u3057\u3066\u30d9\u30eb\u30b7\u30b9\u30c6\u30e024\u304c\u6253\u3063\u305f\u624b\u304c\u3001R&amp;D\u7d44\u7e54\u300c<a href=\"https:\/\/www.bell24.co.jp\/ja\/news\/holdings\/20200622\/\" target=\"_blank\" rel=\"noreferrer noopener\">ICS Lab.<\/a>\u300d\u306b\u3088\u308b\u751f\u6210AI\u30ed\u30fc\u30eb\u30d7\u30ec\u30a4\u30f3\u30b0\u7814\u4fee\u30a2\u30d7\u30ea\u306e\u72ec\u81ea\u958b\u767a\u3067\u3059\u3002AI\u304c\u300c\u304a\u5ba2\u69d8\u5f79\u300d\u3092\u6f14\u3058\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u5019\u88dc\u8005\u3068\u97f3\u58f0\u3067\u30ed\u30fc\u30d7\u30ec\u3092\u5b9f\u65bd\u3002\u5fdc\u5bfe\u30de\u30ca\u30fc\u3092\u81ea\u52d5\u8a55\u4fa1\u3057\u3066\u5373\u5ea7\u306b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3059\u308b\u4ed5\u7d44\u307f\u306b\u3088\u308a\u3001\u7814\u4fee\u306e\u8cea\u3092\u843d\u3068\u3055\u305a\u306b\u5de5\u6570\u3092\u5287\u7684\u306b\u5727\u7e2e\u3059\u308b\u3053\u3068\u306b\u6210\u529f\u3057\u307e\u3057\u305f\u3002\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u65bd\u8a2d\u300cSUDAchi\u300d\u3067\u3053\u306e\u30a2\u30d7\u30ea\u3092\u6d3b\u7528\u3057\u3001\u4f11\u7720\u52b4\u50cd\u529b\u306e\u30ea\u30b9\u30ad\u30ea\u30f3\u30b0\u3082\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u7d44\u7e54\u9762\u3067\u306f2023\u5e748\u6708\u306b\u793e\u5185\u516c\u52df\u3067\u300c\u30c7\u30b8\u30bf\u30eb\u4eba\u6750\u6226\u7565\u90e8\u300d\u3092\u65b0\u8a2d\u3057\u3001AI\u30a8\u30f3\u30b8\u30cb\u30a2\u30fb\u30c7\u30fc\u30bf\u30a2\u30ca\u30ea\u30b9\u30c8\u30fb\u30b3\u30f3\u30b5\u30eb\u30bf\u30f3\u30c8\u30fbWEB\u30af\u30ea\u30a8\u30a4\u30bf\u30fc\u306a\u3069\u7d0420\u540d\u304c\u96c6\u7d50\u3002\u751f\u6210AI\u30d7\u30ed\u30f3\u30d7\u30c6\u30a3\u30f3\u30b0\u7814\u4fee\u306e\u793e\u5185\u5c55\u958b\u3084\u3001\u901a\u8a71\u30c7\u30fc\u30bf\u304b\u3089\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u3092\u81ea\u52d5\u751f\u6210\u3059\u308b\u300cHybrid Operation Loop\u300d\u306e\u958b\u767a\u3082\u9032\u3081\u3066\u3044\u307e\u3059\u30022026\u5e74\u306b\u306fAI\u5fdc\u5bfe\u5b8c\u5168\u81ea\u52d5\u5316\u30b5\u30fc\u30d3\u30b9\u306e\u958b\u59cb\u3092\u4e88\u5b9a\u3057\u3066\u304a\u308a\u3001AI\u3068\u4eba\u9593\u306e\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u904b\u7528\u3092\u62c5\u3048\u308b\u4eba\u6750\u80b2\u6210\u3092\u6025\u30d4\u30c3\u30c1\u3067\u9032\u3081\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>\u3010\u4e3b\u306a\u6210\u679c\u3011<\/strong><br>\u30fb\u7e41\u5fd9\u671f\u306e\u65b0\u4eba35\u540d\u5bfe\u8c61\u30ed\u30fc\u30d7\u30ec\u7814\u4fee\u5de5\u6570\u304c132\u6642\u9593\u21929\u6642\u9593\uff08\u7d0490%\u524a\u6e1b\uff09<br>\u30fbAI\u696d\u52d9\u30de\u30c3\u30c1\u30f3\u30b0\u578b\u63a1\u7528\u30e2\u30c7\u30eb\u306b\u3088\u308a\u63a1\u7528\u6570\u5897\u52a0\u30fb\u30b3\u30b9\u30c8\u524a\u6e1b\u3092\u9054\u6210<br>\u30fb\u4f11\u7720\u52b4\u50cd\u529b\u304b\u3089\u6226\u529b\u5316\u3059\u308b\u30d1\u30b9\u3092\u5236\u5ea6\u3068\u3057\u3066\u78ba\u7acb<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u30a2\u30d5\u30e9\u30c3\u30af\u751f\u547d\u4fdd\u967a\uff5c300\u540d\u8d85\u306e\u300c\u30c7\u30fc\u30bf\u30a2\u30f3\u30d0\u30b5\u30c0\u30fc\u300d\u80b2\u6210\u3068500\u5104\u5186\u30b3\u30b9\u30c8\u524a\u6e1b\u8a08\u753b<\/strong><\/h3>\n\n\n\n<p>\u7d041,600\u4eba\u898f\u6a21\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u904b\u55b6\u3059\u308b\u30a2\u30d5\u30e9\u30c3\u30af\u751f\u547d\u4fdd\u967a\u306f\u3001\u5c11\u5b50\u9ad8\u9f62\u5316\u306b\u3088\u308b\u4eba\u6750\u78ba\u4fdd\u96e3\u3068\u3001\u30c7\u30fc\u30bf\u30c9\u30ea\u30d6\u30f3\u306a\u610f\u601d\u6c7a\u5b9a\u306e\u5168\u793e\u6d78\u900f\u4e0d\u8db3\u3068\u3044\u3046\u8ab2\u984c\u3092\u62b1\u3048\u3066\u3044\u307e\u3057\u305f\u3002\u7279\u5b9a\u306e\u5c02\u9580\u90e8\u7f72\u3060\u3051\u304c\u30c7\u30fc\u30bf\u3092\u6271\u3048\u308b\u72b6\u614b\u3067\u306f\u3001AI\u30b7\u30b9\u30c6\u30e0\u306e\u52b9\u679c\u304c\u9650\u5b9a\u7684\u306b\u3068\u3069\u307e\u308b\u3068\u3044\u3046\u554f\u984c\u610f\u8b58\u304b\u3089\u30012020\u5e74\u306b\u300c\u30c7\u30fc\u30bf\u30a2\u30f3\u30d0\u30b5\u30c0\u30fc\u300d\u80b2\u6210\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u30b9\u30bf\u30fc\u30c8\u3055\u305b\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u5168\u56fd\u652f\u793e\u3092\u542b\u3080\u5404\u90e8\u7f72\u304b\u30891\u301c2\u540d\u3092\u9078\u51fa\u3057\u3001\u534a\u5e74\u9593\u306e\u80b2\u6210\u30d7\u30ed\u30b0\u30e9\u30e0\uff08\u81ea\u7d44\u7e54\u306e\u8ab2\u984c\u8a2d\u5b9a\u2192\u30c7\u30fc\u30bf\u5206\u6790\u2192\u5352\u696d\u30d7\u30ec\u30bc\u30f3\u5408\u683c\u3067\u8a8d\u5b9a\uff09\u3092\u5b9f\u65bd\u30022023\u5e74\u672b\u6642\u70b9\u3067300\u540d\u4ee5\u4e0a\u304c\u8a8d\u5b9a\u3055\u308c\u3066\u304a\u308a\u3001\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9PM\u3068\u30c7\u30fc\u30bf\u30b5\u30a4\u30a8\u30f3\u30c6\u30a3\u30b9\u30c8\u306e\u4e8c\u4eba\u4e09\u811a\u3067AI\u30e2\u30c7\u30eb\u69cb\u7bc9\u3092\u63a8\u9032\u3059\u308b\u4f53\u5236\u304c\u6a5f\u80fd\u3057\u3066\u3044\u307e\u3059\u30022023\u5e7412\u6708\u306b\u306f\u751f\u6210AI\u696d\u52d9\u652f\u63f4\u30b7\u30b9\u30c6\u30e0\u300cAflac Assist\u300d\uff08GPT-3.5\/4\u642d\u8f09\uff09\u3092\u672c\u683c\u904b\u7528\u958b\u59cb\u3057\u3001\u4ee3\u7406\u5e97\u5411\u3051\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u793e\u5185\u30de\u30cb\u30e5\u30a2\u30eb\u691c\u7d22\u30fb\u56de\u7b54\u4f5c\u6210\u652f\u63f4\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>\u3010\u4e3b\u306a\u6210\u679c\u3011<\/strong><br>\u30fb\u6295\u8cc7\u984d170\u5104\u5186\u306b\u5bfe\u3057\u30012031\u5e74\u307e\u3067\u306b500\u5104\u5186\u306e\u30b3\u30b9\u30c8\u524a\u6e1b\u3092\u898b\u8fbc\u3080<br>\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u4eba\u54e1\u3092\u7d045\u5272\u524a\u6e1b\u3057\u306a\u304c\u3089\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u3092\u7dad\u6301\u3059\u308b\u8a08\u753b<br>\u30fb\u30c7\u30fc\u30bf\u30a2\u30f3\u30d0\u30b5\u30c0\u30fc300\u540d\u8d85\u306b\u3088\u308b\u5168\u793e\u7684\u306a\u30c7\u30fc\u30bf\u30c9\u30ea\u30d6\u30f3\u6587\u5316\u306e\u91b8\u6210<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u30ab\u30a4\u30f3\u30ba\uff5c\u300c\u96fb\u8a71\u756a\u300d\u304b\u3089\u6226\u7565\u90e8\u9580\u3078\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30a2\u30ef\u30fc\u30c92024\u6700\u512a\u79c0\u8cde<\/strong><\/h3>\n\n\n\n<p>\u30db\u30fc\u30e0\u30bb\u30f3\u30bf\u30fc\u5927\u624b\u306e\u30ab\u30a4\u30f3\u30ba\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u5f93\u6765\u300c\u96fb\u8a71\u756a\u300d\u7684\u306a\u4f4d\u7f6e\u3065\u3051\u3067\u7d44\u7e54\u7684\u6539\u9769\u304c\u9045\u308c\u3066\u3044\u307e\u3057\u305f\u3002\u4e8b\u696d\u898f\u6a21\u306e\u62e1\u5927\u306b\u4f34\u3046\u554f\u3044\u5408\u308f\u305b\u5897\u52a0\u3068\u4eba\u6750\u78ba\u4fdd\u56f0\u96e3\u306e\u677f\u631f\u307f\u306e\u4e2d\u3001\u30bb\u30f3\u30bf\u30fc\u5185\u306b\u300c\u6226\u7565\u4f01\u753b\u5ba4\u300d\u3092\u65b0\u8a2d\u3057\u3001\u751f\u6210AI\u5c0e\u5165\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3092\u7acb\u3061\u4e0a\u3052\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u300cAI\u304c\u8981\u7d04\u306b\u5f37\u3044\u300d\u3068\u3044\u3046\u691c\u8a3c\u7d50\u679c\u306b\u57fa\u3065\u304d\u3001\u901a\u8a71\u8981\u7d04\u3068\u30ca\u30ec\u30c3\u30b8\u652f\u63f4\u30c1\u30e3\u30c3\u30c8\u3092\u512a\u5148\u5c0e\u5165\u3002\u54c1\u8cea\u8a55\u4fa1\u696d\u52d9\u306b\u3082AI\u3092\u9069\u7528\u3057\u3001\u7ba1\u7406\u8005\u8ca0\u8377\u3092\u8efd\u6e1b\u3057\u3066\u3044\u307e\u3059\u3002\u901a\u8a71\u30ed\u30b0\u3092\u30d9\u30af\u30c8\u30eb\u5316\u3057\u3066\u81ea\u7136\u8a00\u8a9e\u3067\u691c\u7d22\u3067\u304d\u308bVoC\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u306e\u69cb\u7bc9\u3082\u9032\u3081\u3066\u304a\u308a\u3001\u30b3\u30b9\u30c8\u30bb\u30f3\u30bf\u30fc\u304b\u3089\u30d7\u30ed\u30d5\u30a3\u30c3\u30c8\u30bb\u30f3\u30bf\u30fc\u3078\u306e\u8ee2\u63db\u3092\u660e\u78ba\u306b\u5fd7\u5411\u3057\u3066\u3044\u308b\u70b9\u304c\u7279\u5fb4\u7684\u3067\u3059\u3002\u7ba1\u7406\u8005\u306fVoC\u5206\u6790\u30fb\u6226\u7565\u4f01\u753b\u3068\u3044\u3063\u305f\u9ad8\u4ed8\u52a0\u4fa1\u5024\u696d\u52d9\u3078\u30b7\u30d5\u30c8\u3057\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3082\u30de\u30eb\u30c1\u30b9\u30ad\u30eb\u5bfe\u5fdc\u30b9\u30bf\u30c3\u30d5\u3078\u3068\u9032\u5316\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>\u3010\u4e3b\u306a\u6210\u679c\u3011<\/strong><br>\u30fb\u7ba1\u7406\u8005\u306e\u54c1\u8cea\u8a55\u4fa1\u5de5\u6570\u304c60\u5206\/\u4ef6\u219230\u5206\/\u4ef6\u306b\u534a\u6e1b<br>\u30fbACW\uff08\u30a2\u30d5\u30bf\u30fc\u30b3\u30fc\u30eb\u30ef\u30fc\u30af\uff09\u3082\u534a\u6e1b\u3092\u5b9f\u73fe<br>\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30a2\u30ef\u30fc\u30c92024\u6700\u512a\u79c0\u30b9\u30c8\u30e9\u30c6\u30b8\u30fc\u90e8\u9580\u8cde\u3092\u53d7\u8cde<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E6%B5%B7%E5%A4%96%E5%85%88%E9%80%B2%E4%BC%81%E6%A5%AD%E3%81%AE%E5%8F%96%E3%82%8A%E7%B5%84%E3%81%BF%EF%BD%9C%E3%80%8C%E5%85%A8%E7%A4%BE%E5%A4%89%E9%9D%A9%E3%80%8D%E3%81%A8%E3%81%97%E3%81%A6%E4%BA%BA%E6%9D%90%E8%82%B2%E6%88%90%E3%82%92%E4%BD%8D%E7%BD%AE%E3%81%A5%E3%81%91%E3%81%9F%E4%BA%8B%E4%BE%8B\"><\/span><strong>\u6d77\u5916\u5148\u9032\u4f01\u696d\u306e\u53d6\u308a\u7d44\u307f\uff5c\u300c\u5168\u793e\u5909\u9769\u300d\u3068\u3057\u3066\u4eba\u6750\u80b2\u6210\u3092\u4f4d\u7f6e\u3065\u3051\u305f\u4e8b\u4f8b<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u6d77\u5916\u306e\u5148\u9032\u4f01\u696d\u3067\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306eDX\u4eba\u6750\u80b2\u6210\u3092\u90e8\u9580\u5358\u4f4d\u306e\u65bd\u7b56\u306b\u3068\u3069\u3081\u305a\u3001\u5168\u793e\u5909\u9769\u306e\u4e2d\u5fc3\u306b\u636e\u3048\u308b\u30a2\u30d7\u30ed\u30fc\u30c1\u304c\u4e3b\u6d41\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u898f\u6a21\u611f\u3068\u5236\u5ea6\u8a2d\u8a08\u306f\u3001\u56fd\u5185\u4f01\u696d\u304c\u4eca\u5f8c\u76ee\u6307\u3059\u3079\u304d\u65b9\u5411\u6027\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Teleperformance\uff08\u30d5\u30e9\u30f3\u30b9\uff09\uff5c4\u4e07\u4eba\u306eAI\u30a2\u30c3\u30d7\u30b9\u30ad\u30ea\u30f3\u30b0\u3068\u611f\u60c5\u77e5\u6027\u306e\u5236\u5ea6\u5316<\/strong><\/h3>\n\n\n\n<p>\u4e16\u754c\u6700\u5927\u306eBPO\u4f01\u696dTeleperformance\u306f\u3001170\u4ee5\u4e0a\u306e\u5e02\u5834\u306750\u4e07\u4eba\u8d85\u306e\u5f93\u696d\u54e1\u3092\u64c1\u3057\u3066\u3044\u307e\u3059\u3002AI\u7834\u58ca\u304cBPO\u30d3\u30b8\u30cd\u30b9\u30e2\u30c7\u30eb\u306e\u6839\u5e79\u3092\u8105\u304b\u3059\u4e2d\u300150\u4e07\u4eba\u8d85\u306e\u5f93\u696d\u54e1\u306b\u30c7\u30b8\u30bf\u30eb\u30b9\u30ad\u30eb\u3092\u88c5\u5099\u3059\u308b\u3068\u3044\u3046\u524d\u4f8b\u306e\u306a\u3044\u898f\u6a21\u306e\u8ab2\u984c\u306b\u5411\u304d\u5408\u3044\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u540c\u793e\u304c\u7279\u5fb4\u7684\u306a\u306e\u306f\u3001\u6280\u8853\u30b9\u30ad\u30eb\u306e\u7fd2\u5f97\u3068\u4e26\u884c\u3057\u3066\u300c\u611f\u60c5\u77e5\u6027\uff08EI\uff09\u300d\u306e\u80b2\u6210\u3092\u6b63\u9762\u306b\u636e\u3048\u305f\u70b9\u3067\u3059\u3002AI\u6642\u4ee3\u306b\u304a\u3051\u308b\u4eba\u9593\u306e\u5dee\u5225\u5316\u8981\u7d20\u3068\u3057\u3066\u72ec\u81ea\u306e\u300cEI\u30a4\u30f3\u30c7\u30c3\u30af\u30b9\u300d\u6307\u6a19\u3092\u958b\u767a\u3057\u3001\u5168\u6bb5\u968e\u306e\u7814\u4fee\u306b\u7d44\u307f\u8fbc\u3093\u3067\u3044\u307e\u3059\u3002\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u300cTP Experts\uff08\u5c02\u9580\u5bb6\uff09\u300d\u3068\u3057\u3066\u30ea\u30d6\u30e9\u30f3\u30c9\u3055\u308c\u3001\u5358\u306a\u308b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3067\u306f\u306a\u304f\u9ad8\u5ea6\u306a\u5c02\u9580\u5bb6\u3068\u3057\u3066\u4f4d\u7f6e\u3065\u3051\u3089\u308c\u3066\u3044\u307e\u3059\u3002\u30a4\u30f3\u30c9\u3067\u306f4\u4e07\u4eba\u4ee5\u4e0a\u304cAI\u30a2\u30c3\u30d7\u30b9\u30ad\u30ea\u30f3\u30b0\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u4fee\u4e86\u3057\u30012025\u5e742\u6708\u306b\u306f1\u5104\u30e6\u30fc\u30ed\u306eAI\u6295\u8cc7\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u767a\u8868\u3002AI\u30c7\u30fc\u30bf\u30a2\u30ce\u30c6\u30fc\u30bf\u30fc\u30fb\u30d7\u30ed\u30f3\u30d7\u30c8\u30a8\u30f3\u30b8\u30cb\u30a2\u30fbAI\u76e3\u7763\u8005\u30fbLLM\u958b\u767a\u8005\u306a\u3069\u306e\u65b0\u8077\u7a2e\u3092\u5236\u5ea6\u5316\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>\u3010\u4e3b\u306a\u6210\u679c\u3011<\/strong><br>\u30fb\u30a4\u30f3\u30c9\u30674\u4e07\u4eba\u4ee5\u4e0a\u304cAI\u30a2\u30c3\u30d7\u30b9\u30ad\u30ea\u30f3\u30b0\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u4fee\u4e86<br>\u30fbAI\u52d5\u753b\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u6d3b\u7528\u306b\u3088\u308a\u7814\u4fee\u52d5\u753b\u306e\u5236\u4f5c\u30b3\u30b9\u30c8\u30925,000\u30c9\u30eb\/\u672c\u524a\u6e1b<br>\u30fb\u54c1\u8cea\u7ba1\u7406\u3092\u624b\u52d5\u30b5\u30f3\u30d7\u30ea\u30f3\u30b0\u304b\u3089\u5168\u4ef6AI\u81ea\u52d5\u8a55\u4fa1\u3078\u79fb\u884c<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>DBS Bank\uff08\u30b7\u30f3\u30ac\u30dd\u30fc\u30eb\uff09\uff5c500\u540d\u518d\u8a13\u7df4\u306812\u7a2e\u306e\u65b0\u8077\u7a2e\u5275\u51fa<\/strong><\/h3>\n\n\n\n<p>\u6771\u5357\u30a2\u30b8\u30a2\u6700\u5927\u306e\u9280\u884c\u3067\u3042\u308bDBS Bank\u306f\u3001500\u5e2d\u8d85\u306e\u30a4\u30f3\u30cf\u30a6\u30b9\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306724\u6642\u9593\u5bfe\u5fdc\u3092\u884c\u3063\u3066\u3044\u307e\u3059\u3002\u30b7\u30f3\u30ac\u30dd\u30fc\u30eb\u653f\u5e9c\u306e\u300cSmart Nation\u300d\u69cb\u60f3\u306b\u6cbf\u3044\u3001\u5f93\u6765\u578b\u306e\u52b4\u50cd\u96c6\u7d04\u578b\u30bb\u30f3\u30bf\u30fc\u304b\u3089\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u99c6\u52d5\u578b\u3078\u306e\u8ee2\u63db\u304c\u6c42\u3081\u3089\u308c\u308b\u4e2d\u3001SGD 2,000\u4e07\uff08\u5f8c\u306b5,000\u4e07\u306b\u62e1\u5927\uff09\u306e5\u5e74\u9593\u6295\u8cc7\u3067\u30c7\u30b8\u30bf\u30eb\u30b9\u30ad\u30eb\u7814\u4fee\u306b\u672c\u683c\u7740\u624b\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u30b7\u30f3\u30ac\u30dd\u30fc\u30eb\u521d\u306e\u4f01\u696d\u4e3b\u5c0e\u578b\u300cProfessional Conversion Programme\uff08PCP\uff09\u300d\u3092\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30b9\u30bf\u30c3\u30d5\u5411\u3051\u306b\u5c0e\u5165\u3057\u3001500\u540d\u4ee5\u4e0a\u3092\u518d\u8a13\u7df4\u3002AI\u5b66\u7fd2\u30c4\u30fc\u30eb\u306b\u3088\u308b24\u6642\u9593e\u30e9\u30fc\u30cb\u30f3\u30b0\u3001\u30d4\u30a2\u30e9\u30fc\u30cb\u30f3\u30b0\u5968\u5b66\u91d1\u5236\u5ea6\u3001\u5168\u5f93\u696d\u54e1\u5411\u3051\u306e\u300cDigify\u300d\u5b66\u7fd2\u30d1\u30b9\u30a6\u30a7\u30a4\uff08\u30a2\u30b8\u30e3\u30a4\u30eb\u30fb\u30d3\u30c3\u30b0\u30c7\u30fc\u30bf\u30fb\u30b8\u30e3\u30fc\u30cb\u30fc\u30b7\u30f3\u30ad\u30f3\u30b0\uff09\u3092\u6574\u5099\u3057\u307e\u3057\u305f\u30022024\u5e74\u306b\u306f\u5185\u88fd\u306eGenAI\u642d\u8f09\u300cCSO Assistant\u300d\u3092\u5c0e\u5165\u3057\u3001\u901a\u8a71\u306e\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u6587\u5b57\u8d77\u3053\u3057\u3068\u30ca\u30ec\u30c3\u30b8\u652f\u63f4\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002\u56fd\u5bb6\u6226\u7565\u3068\u4f01\u696d\u306e\u4eba\u6750\u80b2\u6210\u6226\u7565\u3092\u9023\u52d5\u3055\u305b\u305f\u8a2d\u8a08\u304c\u3001\u5909\u9769\u306e\u901f\u5ea6\u3092\u5927\u304d\u304f\u9ad8\u3081\u305f\u8981\u56e0\u3068\u3044\u3048\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>\u3010\u4e3b\u306a\u6210\u679c\u3011<\/strong><br>\u30fb\u901a\u8a71\u30cf\u30f3\u30c9\u30ea\u30f3\u30b0\u30bf\u30a4\u30e0\u3092\u6700\u592720%\u524a\u6e1b<br>\u30fb\u30d1\u30a4\u30ed\u30c3\u30c8\u53c2\u52a0\u8005\u306e\u7d0490%\u304c\u696d\u52d9\u3078\u306e\u597d\u5f71\u97ff\u3092\u5831\u544a<br>\u30fbCX\u30c7\u30b6\u30a4\u30ca\u30fc\u30fbNLP\u30a8\u30f3\u30b8\u30cb\u30a2\u30fb\u30c7\u30b8\u30bf\u30eb\u30a8\u30d0\u30f3\u30b8\u30a7\u30ea\u30b9\u30c8\u306a\u306912\u7a2e\u4ee5\u4e0a\u306e\u65b0\u8077\u7a2e\u304c\u8a95\u751f<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Telstra\uff08\u30aa\u30fc\u30b9\u30c8\u30e9\u30ea\u30a2\uff09\uff5c\u5168\u793e\u54e1AI\u30ea\u30c6\u30e9\u30b7\u30fc\u8a08\u753b\u3068AI\u4eba\u675050%\u5897\u54e1<\/strong><\/h3>\n\n\n\n<p>\u30aa\u30fc\u30b9\u30c8\u30e9\u30ea\u30a2\u6700\u5927\u306e\u901a\u4fe1\u4f01\u696dTelstra\u306f\u3001\u5e74\u959320\u5104\u30c9\u30eb\u8d85\u306e\u904b\u55b6\u30b3\u30b9\u30c8\u3092\u62b1\u3048\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u5e97\u8217\u7db2\u306eAI\u306b\u3088\u308b\u52b9\u7387\u5316\u3092\u6025\u3044\u3067\u3044\u307e\u3057\u305f\u3002Microsoft Azure OpenAI\u3092\u6d3b\u7528\u3057\u305f\u300cAsk Telstra\uff08\u793e\u5185\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u306e\u81ea\u7136\u8a00\u8a9e\u691c\u7d22\u30c4\u30fc\u30eb\uff09\u300d\u30922023\u5e74\u5f8c\u534a\u306b200\u540d\u306e\u30d5\u30ed\u30f3\u30c8\u30e9\u30a4\u30f3\u30b9\u30bf\u30c3\u30d5\u3078\u8a66\u9a13\u5c0e\u5165\u3057\u30012024\u5e74\u306b\u5168\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u5e97\u8217\u30c1\u30fc\u30e0\u3078\u62e1\u5927\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u7279\u5fb4\u7684\u306a\u306e\u306f\u3001\u30c4\u30fc\u30eb\u5c0e\u5165\u3068\u4e26\u884c\u3057\u3066\u5168\u793e\u7684\u306a\u4eba\u6750\u5e95\u4e0a\u3052\u3092\u9032\u3081\u3066\u3044\u308b\u70b9\u3067\u3059\u3002\u300cData and AI Fluency\u300d\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u63a8\u9032\u3057\u3001AI\u30ea\u30c6\u30e9\u30b7\u30fc\u3092\u5168\u5f93\u696d\u54e1\u306e\u57fa\u790e\u30b9\u30ad\u30eb\u3068\u3057\u3066\u4f4d\u7f6e\u3065\u3051\u307e\u3057\u305f\u3002\u793e\u5185\u30c7\u30fc\u30bf\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u300cHelix\u300d\u306b\u306f\u6570\u5343\u4eba\u304c\u53c2\u52a0\u3057\u3001\u30cf\u30c3\u30ab\u30bd\u30f3\u3084\u30c7\u30fc\u30bf\u30d5\u30a9\u30fc\u30e9\u30e0\u3092\u5b9a\u671f\u958b\u50ac\u3057\u3066\u3044\u307e\u3059\u3002AI\u30fb\u30c7\u30fc\u30bf\u5c02\u9580\u4eba\u6750\u309250%\u5897\u54e1\u3059\u308b\u8a08\u753b\u3082\u9032\u884c\u4e2d\u3067\u3001Accenture\u3068\u306e\u5408\u5f01\u4e8b\u696d\u3084\u30b7\u30ea\u30b3\u30f3\u30d0\u30ec\u30fcAI\u30cf\u30d6\u3082\u7acb\u3061\u4e0a\u3052\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>\u3010\u4e3b\u306a\u6210\u679c\u3011<\/strong><br>\u30fb\u30c8\u30e9\u30a4\u30a2\u30eb\u53c2\u52a0\u8005\u306e90%\u304c\u6642\u9593\u77ed\u7e2e\u3068\u52b9\u679c\u5411\u4e0a\u3092\u5831\u544a<br>\u30fb\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u30b3\u30f3\u30bf\u30af\u30c8\u304c20%\u6e1b\u5c11<br>\u30fb1\u30b3\u30fc\u30eb\u3042\u305f\u308a\u5e73\u574730\u301c60\u79d2\u306e\u30cf\u30f3\u30c9\u30ea\u30f3\u30b0\u30bf\u30a4\u30e0\u77ed\u7e2e\u3092\u5b9f\u73fe<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%80%8CKlarna%E3%81%AE%E6%95%99%E8%A8%93%E3%80%8D%EF%BD%9CAI%E3%81%A8%E4%BA%BA%E9%96%93%E3%81%AE%E6%AD%A3%E3%81%97%E3%81%84%E9%96%A2%E4%BF%82\"><\/span><strong>\u300cKlarna\u306e\u6559\u8a13\u300d\uff5cAI\u3068\u4eba\u9593\u306e\u6b63\u3057\u3044\u95a2\u4fc2<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>DX\u4eba\u6750\u80b2\u6210\u306e\u5fc5\u8981\u6027\u3092\u6700\u3082\u30ea\u30a2\u30eb\u306b\u793a\u3059\u4e8b\u4f8b\u3068\u3057\u3066\u3001\u30b9\u30a6\u30a7\u30fc\u30c7\u30f3\u306eBNPL\uff08\u5f8c\u6255\u3044\u6c7a\u6e08\uff09\u5927\u624bKlarna\u306e\u30b1\u30fc\u30b9\u306f\u6b20\u304b\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u305b\u3093\u3002\u540c\u793e\u306f2024\u5e74\u521d\u982d\u306bAI\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u3092\u5168\u9762\u5c0e\u5165\u3057\u3001\u521d\u6708\u3067230\u4e07\u4ef6\u306e\u4f1a\u8a71\u3092\u51e6\u7406\uff08\u5168\u30c1\u30e3\u30c3\u30c8\u306e3\u5206\u306e2\uff09\u3001\u89e3\u6c7a\u6642\u9593\u309211\u5206\u304b\u30892\u5206\u672a\u6e80\u307882%\u6539\u5584\u3001\u5e74\u9593\u7d046,000\u4e07\u30c9\u30eb\u306e\u30b3\u30b9\u30c8\u524a\u6e1b\u3068\u3044\u3046\u5287\u7684\u306a\u6210\u679c\u3092\u4e0a\u3052\u307e\u3057\u305f\u3002\u3057\u304b\u30572025\u5e74\u534a\u3070\u3001CEO\u306eSebastian Siemiatkowski\u6c0f\u306f\u300cWe went too far\uff08\u884c\u304d\u904e\u304e\u305f\uff09\u300d\u3068\u516c\u306b\u8a8d\u3081\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u8907\u96d1\u30fb\u611f\u60c5\u7684\u306a\u554f\u3044\u5408\u308f\u305b\u3078\u306eAI\u306e\u753b\u4e00\u7684\u306a\u5bfe\u5fdc\u306b\u82e6\u60c5\u304c\u96c6\u4e2d\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u4f4e\u4e0b\u3057\u305f\u306e\u3067\u3059\u3002Klarna\u306f2025\u5e745\u6708\u304b\u3089\u4eba\u9593\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u518d\u96c7\u7528\u3092\u958b\u59cb\u3057\u3001AI\u3068\u4eba\u9593\u306e\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u30e2\u30c7\u30eb\u3078\u8ecc\u9053\u4fee\u6b63\u3057\u3066\u3044\u307e\u3059\u3002\u300c\u81ea\u52d5\u5316\u306e\u4e16\u754c\u3067\u306f\u3001\u512a\u308c\u305f\u4eba\u9593\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u307b\u3069\u4fa1\u5024\u3042\u308b\u3082\u306e\u306f\u306a\u3044\u300d\u3068\u3044\u3046CEO\u306e\u8a00\u8449\u306f\u3001DX\u4eba\u6750\u80b2\u6210\u306e\u91cd\u8981\u6027\u3092\u9006\u8aac\u7684\u306b\u8a3c\u660e\u3057\u3066\u3044\u307e\u3059\u3002Gartner\u306f\u300c\u5927\u5e45\u306a\u4eba\u54e1\u524a\u6e1b\u3092\u8a08\u753b\u3057\u3066\u3044\u308b\u7d44\u7e54\u306e50%\u304c2027\u5e74\u307e\u3067\u306b\u305d\u306e\u8a08\u753b\u3092\u64a4\u56de\u3059\u308b\u300d\u3068\u4e88\u6e2c\u3057\u3066\u304a\u308a\u3001Klarna\u306f\u305d\u306e\u5148\u99c6\u3051\u3068\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u5bfe\u7167\u7684\u306b\u3001\u82f1\u56fd\u306e\u30a8\u30cd\u30eb\u30ae\u30fc\u5927\u624bOctopus Energy\u306f\u300c\u4eba\u9593\u304c\u76e3\u7763\u3059\u308bAI\u300d\u30e2\u30c7\u30eb\u3092\u5fb9\u5e95\u3057\u3001\u5168\u304f\u7570\u306a\u308b\u7d50\u679c\u3092\u51fa\u3057\u3066\u3044\u307e\u3059\u30022022\u5e74\u306e\u30a8\u30cd\u30eb\u30ae\u30fc\u5371\u6a5f\u3067\u901a\u8a71\u91cf\u30fb\u901a\u8a71\u6642\u9593\u3068\u3082\u306b2\u500d\u306b\u6025\u5897\u3057\u305f\u540c\u793e\u306f\u3001ChatGPT\u767b\u5834\u304b\u3089\u308f\u305a\u304b2\u304b\u6708\u3067GenAI\u30c4\u30fc\u30eb\u300cMagic Ink\u300d\u3092\u5c0e\u5165\u30021\u65e5\u7d045\u4e07\u901a\u306e\u30e1\u30fc\u30eb\u306e\u534a\u6570\u4ee5\u4e0a\u3092AI\u304c\u30a2\u30b7\u30b9\u30c8\u3057\u3064\u3064\u3001\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u5fc5\u305aAI\u306e\u56de\u7b54\u3092\u30ec\u30d3\u30e5\u30fc\u30fb\u627f\u8a8d\u3057\u3066\u304b\u3089\u9001\u4fe1\u3059\u308b\u8a2d\u8a08\u3092\u63a1\u7528\u3057\u307e\u3057\u305f\u3002\u305d\u306e\u7d50\u679c\u3001AI\u30a2\u30b7\u30b9\u30c8\u30e1\u30fc\u30eb\u306e\u9867\u5ba2\u6e80\u8db3\u5ea6\u306f80\u301c85%\u306b\u9054\u3057\u3001\u4eba\u9593\u306e\u307f\u306e\u5bfe\u5fdc\uff0855\u301c65%\uff09\u3092\u5927\u304d\u304f\u4e0a\u56de\u3063\u3066\u3044\u307e\u3059\u3002CEO\u306f\u300cAI\u3067\u96c7\u7528\u524a\u6e1b\u306f\u3057\u306a\u3044\u300d\u3068\u660e\u8a00\u3057\u3066\u304a\u308a\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092AI\u306e\u300c\u76e3\u7763\u8005\u300d\u3068\u3057\u3066\u4f4d\u7f6e\u3065\u3051\u308b\u5897\u5f37\u578b\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u8cab\u3044\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>Klarna\u306e\u53cd\u7701\u3068Octopus Energy\u306e\u6210\u529f\u304c\u793a\u3059\u7d50\u8ad6\u306f\u660e\u78ba\u3067\u3059\u3002AI\u306f\u300c\u4eba\u3092\u7f6e\u304d\u63db\u3048\u308b\u3082\u306e\u300d\u3067\u306f\u306a\u304f\u3001<strong>\u300c\u4eba\u306e\u5224\u65ad\u3092\u652f\u63f4\u3057\u3001\u4eba\u306e\u4fa1\u5024\u3092\u9ad8\u3081\u308b\u3082\u306e\u300d<\/strong>\u3068\u3057\u3066\u8a2d\u8a08\u3055\u308c\u3066\u3053\u305d\u3001\u9867\u5ba2\u6e80\u8db3\u3068\u696d\u52d9\u52b9\u7387\u306e\u4e21\u7acb\u304c\u5b9f\u73fe\u3059\u308b\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E6%97%A5%E6%9C%AC%E3%81%AE%E3%82%B3%E3%83%B3%E3%82%BF%E3%82%AF%E3%83%88%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC%E3%81%8C%E7%9B%B4%E9%9D%A2%E3%81%99%E3%82%8B%E6%8A%95%E8%B3%87%E3%81%AE%E5%81%8F%E3%82%8A%E3%81%A8%E5%87%A6%E6%96%B9%E7%AE%8B\"><\/span><strong>\u65e5\u672c\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304c\u76f4\u9762\u3059\u308b\u6295\u8cc7\u306e\u504f\u308a\u3068\u51e6\u65b9\u7b8b<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u56fd\u5185\u5916\u306e\u4e8b\u4f8b\u3092\u6bd4\u8f03\u3059\u308b\u3068\u3001\u65e5\u672c\u4f01\u696d\u306b\u7279\u6709\u306e\u300c\u6295\u8cc7\u306e\u504f\u308a\u300d\u304c\u6d6e\u304d\u5f6b\u308a\u306b\u306a\u308a\u307e\u3059\u3002\u30c7\u30ed\u30a4\u30c8\u306e\u8abf\u67fb\u3067\u306f\u3001\u65e5\u672c\u4f01\u696d\u306e63%\u304c\u6700\u91cd\u8981\u6226\u7565\u3068\u3057\u3066\u300cCX\u5411\u4e0a\u300d\u3092\u63b2\u3052\u306a\u304c\u3089\u3001\u5b9f\u969b\u306e\u6295\u8cc7\u306f\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u62e1\u5927\uff0838%\uff09\u3084\u30a4\u30f3\u30d5\u30e9\u5237\u65b0\uff0831%\uff09\u306b\u96c6\u4e2d\u3057\u3001\u4eba\u6750\u3078\u306e\u6295\u8cc7\u306f\u308f\u305a\u304b2%\u306b\u3068\u3069\u307e\u3063\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306f\u6d77\u5916\u5e73\u5747\u306e11%\u3068\u6bd4\u3079\u3066\u9855\u8457\u306b\u4f4e\u3044\u6570\u5b57\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u3055\u3089\u306b\u554f\u984c\u306a\u306e\u306f\u3001\u4eba\u624b\u4e0d\u8db3\u3086\u3048\u306b\u300c\u80b2\u6210\u306e\u305f\u3081\u306e\u6642\u9593\u3092\u78ba\u4fdd\u3067\u304d\u306a\u3044\u300d\u3068\u3044\u3046\u60aa\u5faa\u74b0\u306b\u9665\u3063\u3066\u3044\u308b\u70b9\u3067\u3059\u3002<br>\u300c\u5165\u793e1\u5e74\u4ee5\u5185\u306e\u96e2\u8077\u7387\u304c30%\u306b\u9054\u3059\u308b\u4e2d\u3067\u30b9\u30ad\u30eb\u304c\u5b9a\u7740\u3059\u308b\u524d\u306b\u30b9\u30bf\u30c3\u30d5\u304c\u5165\u308c\u66ff\u308f\u308a\u3001\u696d\u52d9\u304c\u7279\u5b9a\u306e\u30d9\u30c6\u30e9\u30f3\u306b\u5c5e\u4eba\u5316\u3059\u308b\u300d<br>\u3053\u306e<strong>\u300c\u5fd9\u3057\u3044\u304b\u3089\u80b2\u3066\u3089\u308c\u306a\u3044\u3001\u80b2\u3066\u306a\u3044\u304b\u3089\u5fd9\u3057\u3044\u300d<\/strong>\u3068\u3044\u3046\u69cb\u9020\u3053\u305d\u3001\u65e5\u672c\u306e\u30bb\u30f3\u30bf\u30fc\u304c\u62b1\u3048\u308b\u6700\u5927\u306e\u7f60\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u51e6\u65b9\u7b8b\u306f\u3001\u30a2\u30d5\u30e9\u30c3\u30af\u3084\u30ab\u30a4\u30f3\u30ba\u306e\u4e8b\u4f8b\u304c\u793a\u3059\u3088\u3046\u306b\u3001DX\u4eba\u6750\u80b2\u6210\u3092\u300c\u73fe\u5834\u306e\u4f59\u529b\u3067\u3084\u308b\u3053\u3068\u300d\u3067\u306f\u306a\u304f\u300c\u7d4c\u55b6\u5224\u65ad\u3068\u3057\u3066\u512a\u5148\u6295\u8cc7\u3059\u308b\u3053\u3068\u300d\u306b\u4f4d\u7f6e\u3065\u3051\u308b\u3053\u3068\u3067\u3059\u3002Gartner\u306e\u30c7\u30fc\u30bf\u3067\u306f\u300c\u30ea\u30b9\u30ad\u30ea\u30f3\u30b0\u30b3\u30b9\u30c8\u306f\u5e74\u53ce\u306e10%\u672a\u6e80\u3060\u304c\u3001\u63a1\u7528\u30fb\u96e2\u8077\u30b3\u30b9\u30c8\u306f1\u4eba\u3042\u305f\u308a1\u301c2\u4e07\u30c9\u30eb\uff08\u7d04150\u301c300\u4e07\u5186\uff09\u300d\u3068\u3055\u308c\u3066\u304a\u308a\u3001\u80b2\u6210\u6295\u8cc7\u306f\u30b3\u30b9\u30c8\u3067\u306f\u306a\u304f\u7d4c\u55b6\u4e0a\u306e\u5408\u7406\u7684\u306a\u30ea\u30bf\u30fc\u30f3\u3067\u3042\u308b\u3068\u3044\u3048\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E7%8F%BE%E5%A0%B4%E3%81%8C%E5%8B%95%E3%81%91%E3%82%8B%E3%83%AA%E3%82%B9%E3%82%AD%E3%83%AA%E3%83%B3%E3%82%B05%E3%82%B9%E3%83%86%E3%83%83%E3%83%97\"><\/span><strong>\u73fe\u5834\u304c\u52d5\u3051\u308b\u30ea\u30b9\u30ad\u30ea\u30f3\u30b05\u30b9\u30c6\u30c3\u30d7<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"572\" src=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2026\/03\/unnamed-1-1024x572.jpg\" alt=\"\" class=\"wp-image-6805\" srcset=\"https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2026\/03\/unnamed-1-1024x572.jpg 1024w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2026\/03\/unnamed-1-300x168.jpg 300w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2026\/03\/unnamed-1-768x429.jpg 768w, https:\/\/callcenternavi.jp\/connenavi\/wp-content\/uploads\/sites\/2\/2026\/03\/unnamed-1.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>\u300c\u7406\u60f3\u306f\u308f\u304b\u3063\u3066\u3082\u3001\u73fe\u5834\u306f\u65e5\u3005\u306e\u696d\u52d9\u3067\u624b\u3044\u3063\u3071\u3044\u300d\u3068\u3044\u3046\u58f0\u306f\u591a\u304f\u805e\u304b\u308c\u307e\u3059\u3002\u3057\u304b\u3057\u5148\u9032\u4f01\u696d\u306e\u4e8b\u4f8b\u3092\u898b\u308b\u3068\u3001\u6295\u8cc7\u5bfe\u52b9\u679c\u304c\u660e\u78ba\u306a\u300c\u52dd\u3061\u7b4b\u300d\u306b\u306f\u660e\u78ba\u306a\u9806\u5e8f\u304c\u3042\u308a\u307e\u3059\u3002\u4ee5\u4e0b\u306e5\u30b9\u30c6\u30c3\u30d7\u306f\u3001\u30bb\u30f3\u30bf\u30fc\u306e\u898f\u6a21\u3092\u554f\u308f\u305a\u7740\u624b\u3067\u304d\u308b\u5b9f\u8df5\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>STEP 1\uff1a\u300c\u5168\u54e1\u5e95\u4e0a\u3052\u300d\u304b\u3089\u59cb\u3081\u308b\uff5cAI\u30ea\u30c6\u30e9\u30b7\u30fc\u306e\u5171\u901a\u8a00\u8a9e\u5316<\/strong><\/h3>\n\n\n\n<p> \u307e\u305a\u306f\u5168\u30b9\u30bf\u30c3\u30d5\u3092\u5bfe\u8c61\u306bIT\u30ea\u30c6\u30e9\u30b7\u30fc\u6559\u80b2\u3092\u5b9f\u65bd\u3057\u3001\u7d44\u7e54\u5185\u306e\u300c\u5171\u901a\u8a00\u8a9e\u300d\u3092\u4f5c\u308b\u3053\u3068\u304c\u51fa\u767a\u70b9\u3067\u3059\u3002\u30a2\u30eb\u30c6\u30a3\u30a6\u30b9\u30ea\u30f3\u30af\u3067\u306f10,000\u540d\u898f\u6a21\u3067\u306eIT\u30d1\u30b9\u30dd\u30fc\u30c8\u53d6\u5f97\u3092\u76ee\u6307\u3059\u3053\u3068\u3067\u3001DX\u65bd\u7b56\u3078\u306e\u7406\u89e3\u5ea6\u3068\u63a8\u9032\u30b9\u30d4\u30fc\u30c9\u3092\u98db\u8e8d\u7684\u306b\u9ad8\u3081\u307e\u3057\u305f\u3002Telstra\u306e\u300cData and AI Fluency\u300d\u30d7\u30ed\u30b0\u30e9\u30e0\u3082AI\u30ea\u30c6\u30e9\u30b7\u30fc\u3092\u5168\u5f93\u696d\u54e1\u306e\u57fa\u790e\u30b9\u30ad\u30eb\u3068\u3057\u3066\u4f4d\u7f6e\u3065\u3051\u3066\u304a\u308a\u3001\u300c\u5168\u54e1\u304c\u30c7\u30b8\u30bf\u30eb\u3092\u8a71\u305b\u308b\u7d44\u7e54\u300d\u3092\u30d9\u30fc\u30b9\u30e9\u30a4\u30f3\u3068\u3059\u308b\u3053\u3068\u3067\u3001\u305d\u306e\u5f8c\u306e\u5c02\u9580\u4eba\u6750\u80b2\u6210\u306e\u571f\u53f0\u304c\u6574\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>STEP 2\uff1a\u300c\u5c0f\u3055\u306a\u6210\u529f\u300d\u3092\u4f5c\u308b\uff5cAI\u30ed\u30fc\u30d7\u30ec\u3068\u901a\u8a71\u8981\u7d04\u306e\u8a66\u9a13\u5c0e\u5165<\/strong><\/h3>\n\n\n\n<p> 0\u301c3\u304b\u6708\u306e\u30d5\u30a7\u30fc\u30ba\u3067\u306f\u3001\u6295\u8cc7\u5bfe\u52b9\u679c\u304c\u6700\u3082\u660e\u78ba\u306a\u9818\u57df\u304b\u3089\u8a66\u9a13\u7684\u306b\u7740\u624b\u3057\u307e\u3059\u3002\u30d9\u30eb\u30b7\u30b9\u30c6\u30e024\u306eAI\u30ed\u30fc\u30eb\u30d7\u30ec\u30a4\u30f3\u30b0\u7814\u4fee\u306f\u7814\u4fee\u5de5\u6570\u309290%\u524a\u6e1b\u3057\u3001\u30ab\u30a4\u30f3\u30ba\u306e\u901a\u8a71\u8981\u7d04AI\u306fACW\uff08\u30a2\u30d5\u30bf\u30fc\u30b3\u30fc\u30eb\u30ef\u30fc\u30af\uff09\u3092\u534a\u6e1b\u3055\u305b\u307e\u3057\u305f\u3002\u300c\u5f8c\u51e6\u7406\u304c5\u5206\u77ed\u304f\u306a\u3063\u305f\u300d\u3068\u3044\u3046\u4f53\u611f\u3067\u304d\u308b\u6210\u529f\u4f53\u9a13\u3092\u65e9\u671f\u306b\u5171\u6709\u3059\u308b\u3053\u3068\u3067\u3001\u5909\u5316\u3078\u306e\u73fe\u5834\u306e\u5fc3\u7406\u7684\u62b5\u6297\u3092\u548c\u3089\u3052\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002DTE Energy\uff08\u7c73\u56fd\uff09\u3067\u306f\u540c\u69d8\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u3067\u96e2\u8077\u7387\u3092\u5e74\u959340%\u8d85\u304b\u3089\u67082.3%\u3078\u5287\u7684\u306b\u6539\u5584\u3057\u305f\u4e8b\u4f8b\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>STEP 3\uff1a\u300cDX\u63a8\u9032\u306e\u6838\u300d\u3092\u4f5c\u308b\uff5c\u793e\u5185\u516c\u52df\u306b\u3088\u308b\u30c7\u30b8\u30bf\u30eb\u4eba\u6750\u306e\u767a\u6398<\/strong><\/h3>\n\n\n\n<p> 3\u301c12\u304b\u6708\u306e\u30d5\u30a7\u30fc\u30ba\u3067\u306f\u3001\u793e\u5185\u516c\u52df\u3084\u9078\u629c\u578b\u30d7\u30ed\u30b0\u30e9\u30e0\u3067\u300c\u5909\u9769\u306e\u6838\u300d\u3068\u306a\u308b\u4eba\u6750\u3092\u7279\u5b9a\u3057\u307e\u3059\u3002\u30d9\u30eb\u30b7\u30b9\u30c6\u30e024\u306f\u793e\u5185\u516c\u52df\u3067\u300c\u30c7\u30b8\u30bf\u30eb\u4eba\u6750\u6226\u7565\u90e8\u300d\uff08\u7d0420\u540d\uff09\u3092\u65b0\u8a2d\u3057\u3001\u30a2\u30d5\u30e9\u30c3\u30af\u306f\u300c\u30c7\u30fc\u30bf\u30a2\u30f3\u30d0\u30b5\u30c0\u30fc\u300d\u30d7\u30ed\u30b0\u30e9\u30e0\u3067300\u540d\u8d85\u3092\u8a8d\u5b9a\u3059\u308b\u3053\u3068\u3067\u3001\u5168\u793e\u7684\u306a\u30c7\u30fc\u30bf\u30c9\u30ea\u30d6\u30f3\u6587\u5316\u3092\u91b8\u6210\u3057\u307e\u3057\u305f\u3002JFE\u30b9\u30c1\u30fc\u30eb\u306e\u300cDS\u5148\u99c6\u8005\u2192DS\u4f1d\u9053\u8005\u2192DS\u6d3b\u7528\u8005\u2192DS\u5229\u7528\u8005\u300d\u3068\u3044\u30464\u6bb5\u968e\u306e\u30d4\u30e9\u30df\u30c3\u30c9\u578b\u80b2\u6210\u30e2\u30c7\u30eb\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u3082\u5fdc\u7528\u3067\u304d\u3001\u9ad8\u5ea6\u306aAI\u8a2d\u8a08\u8005\u304b\u3089VoC\u5206\u6790\u3092\u62c5\u3046SV\u307e\u3067\u3092\u4e00\u8cab\u3057\u305f\u80b2\u6210\u4f53\u7cfb\u306b\u4f4d\u7f6e\u3065\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>STEP 4\uff1a\u300c\u80b2\u3066\u308b\u4ed5\u7d44\u307f\u300d\u3092\u6574\u3048\u308b\uff5c\u7d99\u7d9a\u5b66\u7fd2\u306e\u74b0\u5883\u69cb\u7bc9<\/strong><\/h3>\n\n\n\n<p> \u5358\u767a\u306e\u7814\u4fee\u3067\u7d42\u308f\u3089\u305b\u306a\u3044\u305f\u3081\u306b\u3001\u65e5\u5e38\u696d\u52d9\u306e\u4e2d\u306b\u5b66\u3073\u304c\u751f\u307e\u308c\u308b\u4ed5\u7d44\u307f\u3092\u7d44\u307f\u8fbc\u307f\u307e\u3059\u3002\u30a2\u30b9\u30af\u30eb\u306fSlack\u4e0a\u306b\u300c\u8cea\u554f\u7bb1\uff08\u30c7\u30fc\u30bf\u6d3b\u7528\u306b\u5373\u5fdc\u3059\u308b\u5c02\u7528\u30c1\u30e3\u30f3\u30cd\u30eb\uff09\u300d\u3092\u8a2d\u3051\u3001\u73fe\u5834\u304c\u30c7\u30fc\u30bf\u3092\u81ea\u3089\u6d3b\u7528\u3057\u3066\u696d\u52d9\u6539\u5584\u3092\u63a8\u9032\u3059\u308b\u6587\u5316\u3092\u6839\u4ed8\u304b\u305b\u3066\u3044\u307e\u3059\u3002DBS Bank\u306f\u300cDigify\u300d\u5b66\u7fd2\u30d1\u30b9\u30a6\u30a7\u30a4\u3068\u30d4\u30a2\u30e9\u30fc\u30cb\u30f3\u30b0\u5968\u5b66\u91d1\u5236\u5ea6\u3092\u6574\u5099\u3057\u3001\u901a\u8a71\u30cf\u30f3\u30c9\u30ea\u30f3\u30b0\u30bf\u30a4\u30e0\u3092\u6700\u592720%\u524a\u6e1b\u3057\u307e\u3057\u305f\u3002\u5b66\u3076\u3053\u3068\u304c\u696d\u52d9\u6539\u5584\u306b\u76f4\u7d50\u3059\u308b\u4f53\u9a13\u8a2d\u8a08\u304c\u3001\u7d99\u7d9a\u5b66\u7fd2\u306e\u5b9a\u7740\u3092\u751f\u307f\u51fa\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>STEP 5\uff1a\u300c\u30ad\u30e3\u30ea\u30a2\u30d1\u30b9\u300d\u3092\u898b\u3048\u308b\u5316\u3059\u308b\uff5c\u65b0\u8077\u7a2e\u306e\u5236\u5ea6\u5316<\/strong><\/h3>\n\n\n\n<p> 1\u301c3\u5e74\u306e\u30d5\u30a7\u30fc\u30ba\u3067\u306f\u3001DX\u4eba\u6750\u304c\u76ee\u6307\u305b\u308b\u30ad\u30e3\u30ea\u30a2\u30d1\u30b9\u3092\u5236\u5ea6\u3068\u3057\u3066\u660e\u78ba\u5316\u3059\u308b\u3053\u3068\u304c\u96e2\u8077\u9632\u6b62\u3068\u63a1\u7528\u529b\u5f37\u5316\u306e\u4e21\u65b9\u306b\u52b9\u304d\u307e\u3059\u3002DBS Bank\u304c12\u7a2e\u4ee5\u4e0a\u306e\u65b0\u8077\u7a2e\u3092\u5275\u51fa\u3057\u3001\u30c8\u30e9\u30f3\u30b9\u30b3\u30b9\u30e2\u30b9\u304cIT\u672a\u7d4c\u9a13\u8005\u304b\u3089Salesforce\u30b3\u30f3\u30b5\u30eb\u30bf\u30f3\u30c8\u3078\u306e\u8ee2\u63db\u30eb\u30fc\u30c8\u3092\u5236\u5ea6\u5316\u3057\u305f\u3088\u3046\u306b\u3001\u300c\u3053\u3053\u3067\u50cd\u304d\u7d9a\u3051\u308b\u3068\u3053\u3093\u306a\u672a\u6765\u304c\u3042\u308b\u300d\u3068\u3044\u3046\u5177\u4f53\u7684\u306a\u898b\u901a\u3057\u304c\u3001\u512a\u79c0\u306a\u4eba\u6750\u306e\u5b9a\u7740\u3092\u751f\u307f\u51fa\u3057\u307e\u3059\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u300c\u30ad\u30e3\u30ea\u30a2\u306e\u884c\u304d\u6b62\u307e\u308a\u300d\u3068\u3044\u3046\u30a4\u30e1\u30fc\u30b8\u3092\u8986\u3059\u3053\u3068\u304c\u3001\u63a1\u7528\u5e02\u5834\u306b\u304a\u3051\u308b\u7af6\u4e89\u529b\u306b\u3082\u76f4\u7d50\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%81%BE%E3%81%A8%E3%82%81\"><\/span><strong>\u307e\u3068\u3081<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u672c\u8a18\u4e8b\u3067\u7d39\u4ecb\u3057\u305f\u56fd\u5185\u5916\u306e\u5148\u9032\u4f01\u696d\u304c\u5171\u901a\u3057\u3066\u793a\u3059\u306e\u306f\u3001<strong>\u300cAI\u3092\u5c0e\u5165\u3057\u305f\u4f01\u696d\u300d\u3068\u300cAI\u3067\u6210\u679c\u3092\u4e0a\u3052\u305f\u4f01\u696d\u300d\u306e\u5dee\u3092\u751f\u3080\u306e\u306f\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3067\u306f\u306a\u304f\u4eba\u6750\u80b2\u6210\u3078\u306e\u672c\u6c17\u306e\u6295\u8cc7<\/strong>\u3068\u3044\u3046\u4e00\u70b9\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u30d9\u30eb\u30b7\u30b9\u30c6\u30e024\u304c\u7814\u4fee\u5de5\u6570\u309290%\u524a\u6e1b\u3057\u305f\u4ed5\u7d44\u307f\u3082\u3001\u30a2\u30d5\u30e9\u30c3\u30af\u304c300\u540d\u8d85\u306e\u30c7\u30fc\u30bf\u30a2\u30f3\u30d0\u30b5\u30c0\u30fc\u3092\u80b2\u3066\u305f\u5236\u5ea6\u3082\u3001DBS Bank\u304c12\u306e\u65b0\u8077\u7a2e\u3092\u751f\u307f\u51fa\u3057\u305f\u30ad\u30e3\u30ea\u30a2\u30d1\u30b9\u3082\u3001\u3059\u3079\u3066\u306f\u300c\u4eba\u3078\u306e\u6295\u8cc7\u3092\u7d4c\u55b6\u5224\u65ad\u3068\u3057\u3066\u512a\u5148\u3057\u305f\u300d\u3053\u3068\u304b\u3089\u59cb\u307e\u3063\u3066\u3044\u307e\u3059\u3002Klarna\u306e\u53cd\u7701\u304c\u793a\u3059\u3088\u3046\u306b\u3001AI\u306f\u4eba\u3092\u7f6e\u304d\u63db\u3048\u308b\u3082\u306e\u3067\u306f\u306a\u304f\u3001\u4eba\u306e\u4fa1\u5024\u3092\u9ad8\u3081\u308b\u9053\u5177\u3067\u3059\u3002\u307e\u305a\u7740\u624b\u3059\u3079\u304d\u7b2c\u4e00\u6b69\u306f\u3001AI\u30ed\u30fc\u30d7\u30ec\u3084\u901a\u8a71\u8981\u7d04\u3068\u3044\u3063\u305f\u5373\u52b9\u6027\u306e\u3042\u308b\u65bd\u7b56\u304b\u3089\u300c\u5c0f\u3055\u306a\u6210\u529f\u4f53\u9a13\u300d\u3092\u4f5c\u308a\u51fa\u3059\u3053\u3068\u3067\u3059\u3002\u672c\u8a18\u4e8b\u306e\u4e8b\u4f8b\u3068\u30b9\u30c6\u30c3\u30d7\u3092\u3001\u8cb4\u793e\u306e\u30ea\u30b9\u30ad\u30ea\u30f3\u30b0\u63a8\u9032\u306e\u51fa\u767a\u70b9\u3068\u3057\u3066\u3054\u6d3b\u7528\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<div class=\"cta_area\">  <p class=\"cta_ttl\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306eDX\u63a8\u9032\u306a\u3089\u3001\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u3078\u3054\u76f8\u8ac7\u304f\u3060\u3055\u3044\u3002<\/p>  <p class=\"cta_text\">\u4eba\u624b\u4e0d\u8db3\u3078\u306e\u5bfe\u5fdc\u3084\u696d\u52d9\u52b9\u7387\u5316\u306e\u5fc5\u8981\u6027\u3092\u611f\u3058\u306a\u304c\u3089\u3082\u3001\u300c\u4f55\u304b\u3089\u7740\u624b\u3059\u3079\u304d\u304b\u5206\u304b\u3089\u306a\u3044\u300d\u300c\u81ea\u793e\u306b\u5408\u3063\u305fDX\u306e\u9032\u3081\u65b9\u304c\u898b\u3048\u306a\u3044\u300d\u3068\u304a\u60a9\u307f\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u304b\u3002<br>\n\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u3067\u306f\u300125\u5e74\u4ee5\u4e0a\u306e\u696d\u754c\u652f\u63f4\u5b9f\u7e3e\u3092\u6d3b\u304b\u3057\u3001\u73fe\u72b6\u5206\u6790\u304b\u3089\u6539\u5584\u65bd\u7b56\u306e\u8a2d\u8a08\u307e\u3067\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002<\/p>\n  <p class=\"cta_btn\">\n    <a href=\"https:\/\/willof-work.co.jp\/corp\/contact\/?utm_source=connenavi&#038;utm_medium=button&#038;utm_campaign=contact&#038;utm_term=6804_2\" target=\"_blank\" rel=\"noopener\">\u30a6\u30a3\u30eb\u30aa\u30d6\u30fb\u30ef\u30fc\u30af\u3078\u76f8\u8ac7\u3059\u308b<\/a>\n  <\/p>\n<\/div>\n","protected":false},"featured_media":6882,"parent":0,"template":"","news_cat":[73,36],"news_genre":[68],"writer":[59],"banner":[],"class_list":["post-6804","news","type-news","status-publish","has-post-thumbnail","hentry","news_cat-ai-utilization","news_cat-education-development","news_genre-new-news","writer-uehara"],"acf":[],"_links":{"self":[{"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/news\/6804","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/news"}],"about":[{"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/types\/news"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/media\/6882"}],"wp:attachment":[{"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/media?parent=6804"}],"wp:term":[{"taxonomy":"news_cat","embeddable":true,"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/news_cat?post=6804"},{"taxonomy":"news_genre","embeddable":true,"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/news_genre?post=6804"},{"taxonomy":"writer","embeddable":true,"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/writer?post=6804"},{"taxonomy":"banner","embeddable":true,"href":"https:\/\/callcenternavi.jp\/connenavi\/wp-json\/wp\/v2\/banner?post=6804"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}